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January 2016

Ford Motor Company: analysing warranty performance to reduce costs

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This chapter from a book by Gerald Cohen, president and CEO of Information Builders, and Rado Kotorov, chief innovation officer at the same company, explores how Ford analysed warranty performance to reduce costs.

Table Of Contents

  • Gerald Cohen and Rado Kotorov look at Ford’s use of Information Builders’ WebFOCUS product and how it analysed important company statistics.
  • Ford dealers previously had to try to make sense of poorly presented information.
  • Ford has saved tens of millions per year since implementing business intelligence apps.

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