Sponsored by ComputerWeekly.com
When looking for a self-service knowledge solution, it can be hard to distinguish between vendors. Most make very similar claims about the capabilities and benefits of their product. To make an informed choice, it is necessary to go beyond marketing rhetoric and assess the specifics of each vendor’s offering. Does the vendor’s feature set support the way in which you envisage implementing self-service? Can the vendor help to deliver an ideal customer experience? Just as important, is the vendor someone with whom you can see yourself happily working? Access >>>
Table of contents
- What to look for when seeking a self1service knowledge solution
- Checklist of requirements
- Questions to ask: Search Experience
Premium Content for Free.
More Premium Content Accessible For Free
A guide to flash storage and SSD fundamentals
In this special report, we look at the basics of flash storage – what it is, how it works, who makes it, where to deploy it, how to spec it and how ...
Delivering first-class IT at Royal Mail
In this week's Computer Weekly, we talk to Royal Mail CIO Catherine Doran as her five-year IT transformation plan comes to fruition. We review ...
A guide to hybrid flash storage arrays
In this special report we look at products that merge SSD and spinning disk, and key market trends. First up, Antony Adshead on the big six storage ...