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No matter how thoroughly you set up and plan a project, unanticipated things may happen. ‘Black swans’, ‘events’, ‘blow-ups’: whatever you call them and whatever their impact, a project manager, backed by the project owner and senior management, has to respond and deal with them. In this extract from their book, Jeff Morgan and Chris Dale draw on real-life examples to offer advice on managing unanticipated events that can disrupt IT projects. They discuss how you find out – early or late – that trouble has come, the tactics you might use to meet problems and the possible consequences for the project.  Access >>>

Table of contents

  • THE BUSINESS CONTEXT FOR SUCCESS
  • ENABLING SUCCESS
  • DESIGNING THE PROJECT

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