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Information systems and technology (IS/IT) are now essential components of the majority of businesses, allowing them to achieve greater efficiency of operations, increased agility in responding to changing market demands and the ability to develop innovative products and services. Equally, almost all public sector organizations could not deliver their services effectively and economically without the extensive use of IS/IT or ICT, as it is generally called in the public sector. However, despite the consensus about the strategic importance of IS and IT and the considerable investments that organizations continue to make in their purchase and implementation, the realization of benefits remains challenging. The need for a fresh approach: benefits management. This book extract explains the challenges facing IT departments and explains how benefits management can increase the value of IT projects to the business.  Access >>>

Table of contents

  • The challenges of IS/IT projects
  • Dissatisfaction with current approaches to benefits delivery
  • A business case linked to organizational strategy

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