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  • Case study: Clifford Chance Builds a Comprehensive Search Infrastructure with Decisiv Search

    Clifford Chance, a global law firm with 6,000 lawyers and business services staff in 29 offices in 20 countries, recently undertook a survey of its partners and lawyers to find out how the firm was performing from a knowledge management (KM) perspect... 

  • Case study: Shear Flexibility

    On-premise versus on-demand. It’s an offering’s battle that has taken place since the ASP model first took root within the CRM industry over ten years ago. Since then, customers have traditionally been forced to split their decisions between the secu... 

  • Case study: Loomis UK Cashes In with SugarCRM

    Loomis transports valuables in armored vehicles equipped with modern surveillance systems for its customers in Europe and the US. The company’s roots trace back to 1852, when the gold rush was at its peak in California–a time when customers also requ... 

  • Case study: Caplin Systems Moves To SugarCRM From Salesforce.com

    Caplin Systems Ltd. provides unique technology that enables banks to deliver trading services to their clients’ screens. Given the complex nature of its web-based product, and the competitive nature of the financial industry, Caplin Systems relies on... 

  • Case study: Application Management Outsourcing

    In 2009 the Supply Chain division of DHL launched a number of projects to rationalise and improve the effectiveness of its delivery of IT services. As part of this initiative was the intent to rationalise the management and support of various core bu... 

  • Case study: St Edmund's Catholic School use ScriptLogic's granular approach to protect user access

    Separating students from teachers and teachers from other staff to ensure that all users had the correct access to the right files was a taxing process for St Edmund’s two-person IT department team. Using Desktop Authority, the IT staff could be as g... 

  • Case study: Rocela Informs and Simplifies Oracle ULA Process for Severn Trent Water

    Rocela helps Severn Trent Water remain confident about compliance and strengthens relationships with Oracle. 

  • How BT eliminated BI duplication

    At a recent Computer Weekly roundtable, in association with Oracle, IT leaders heard from Mike Blackmore, enterprise architect for BT's Oracle First programme, about how the telecoms giant is transforming its use of BI. 

  • How to integrate your organisation's IT services

    At a recent Computer Weekly seminar, in association with Hitachi Consulting and Microsoft, delegates heard from IT leaders who had undertaken successful integration projects and listened to best practice advice from experts. 

  • Case study: Uptrends.com

    Uptrends.com is the leading provider of online analysis of website activity, Service Level Agreements (SLA), hardware and transactional monitoring. The company helps hundreds of businesses monitor their websites and servers for peak performance. With...