Dangers of unified communications
- Without the proper guidance, the cost of using UC may actually spiral out of control. For example, a UC strategy that enables mobile workers must include mobile communications, but this could result in video being streamed over a mobile network rather than a cheaper broadband connection. The right guidance and controls are needed on what tools to use and when.
- Multiple channels of communication mean multiple ways of attacking a network. A pervasive security strategy is needed that covers all channels, not just keeping threats at bay but also ensuring employees do not misuse the tools available to them and end up leaking confidential data, be it accidental or intentional.
- Keeping a record of communications for compliance purposes becomes more complex the more channels there are. Only by having a well-managed platform can organisations keep on top of this and keep a consistent record of how employees are communicating with each other and the outside world.