MySpace new look test drive

4/5

MySpace FAQ page

Source:  MySpace

MySpace FAQ page

FAQs had not been updated in years and customers struggled to find a customer service link that actually worked, says Tish Whitcraft, senior vice-president of customer experience and operations at MySpace. "We went from the bottom. Searches in online help went up 400% through a fully-integrated look and feel of the product."

 

ComputerWeekly.com's Jenny Williams walks through the new MySpace website.

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