A good communication and collaboration strategy can save money. The capability to access external resources means that these do not have to be employed on a permanent basis, and their costs can be shared across a broader base of organisations. The use of on-demand external services can provide at worst predictable costs, and at best the economies of scale required for lower costs – and many tools are available under open source licencing that can help to reduce initial costs.
Organisations today no longer have the luxury to be able to reach decisions the way they did in the “good old days” (well, maybe five years ago).
Hierarchical decision making is too slow, too dependent on the knowledge and capabilities of immediate reports in the employment chain and is too prone to errors. There must be a better way...