10. Create a single view of customers - 10 IT Christmas wishes for business
Bank CEOs have identified the complexity of their IT infrastructure with 40-year-old systems running alongside new software. Due to this complexity, creating a single view of a customer across the entire business is not possible. The utopia for banks would be to see every relationship you have with a customer in one place. This would save money and improve the customer experience. Maybe bank CEOs will want that next year.
The end of the year and the seasonal festivities are often a time for reflection. But what will CEOs be asking CIOs to give them for Christmas?
Computer Weekly looks at what challenges CIOs might be faced with next year.