IT news in your industry sector

It’s time to stop the victim-blaming and insist on safer software

Businesses spend too much time and money protecting themselves against flaws and vulnerabilities in modern software products, when they ought to raise their expectations and insist on better solutions from providers Continue Reading

By

• Mandy Andress, Elastic

Current funding models prevent health and social care integration, according to report

Whitepaper by telecare provider Tunstall calls for government to develop a national strategy to resolve fragmentation between health and social care Continue Reading

By

• Lis Evenstad

Interview: Sarah Hawkins, CEO, National Family Mediation

The CEO of the not-for-profit talks to Computer Weekly about how the organisation has finally automated referrals, after years of being told it was impossible, and launching its own mediation app Continue Reading

By

• Lis Evenstad

Government punts cyber governance code of practice for UK businesses

The Department for Science, Innovation and Technology’s cyber security minister Feryal Clark announces a cyber security code of governance for UK businesses to follow Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

Over £18m stolen from Santander UK customers in first three months of year

Bank’s latest quarterly report on scams said over £18m was stolen from its UK customers by scammers Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK authority’s search for answers over deleted Julian Assange emails comes too late to retrieve data

The Crown Prosecution Service has finally searched for information about the destruction of emails from the WikiLeaks founder’s lawyer – but too late to retrieve data about the deleted documents Continue Reading

By

• Stefania Maurizi

‘Bankenstein’ and a cold calculation means banking crashes will continue

Following a three-day crash at Barclays, UK banks were forced to explain to MPs when, how and why digital services became unavailable over past two years Continue Reading

UK SMEs losing over £3bn a year to cyber incidents

A lack of access to technology, little to no staff training, and competing priorities are losing UK SMEs up to £3.4bn to cyber incidents every year Continue Reading

By

• Alex Scroxton, Security Editor

Court rejects Home Office bid for blanket secrecy in hearings over Apple encryption case

Investigatory Powers Tribunal rejects Home Office arguments that identifying the ‘bare details’ of legal action by Apple would damage national security, leaving open possibility of future open court hearings Continue Reading

By

• Bill Goodwin, Computer Weekly

Fintech body calls on government for national anti-fraud centre

Industry body says a national anti-fraud centre could be the vehicle required to effectively fight fraud through data sharing Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Post Office can’t find evidence for over 1,000 Horizon scandal redress claimants

The Post Office has no evidence of errors for more than 1,000 subpostmasters applying for compensation through the Horizon Shortfall Scheme Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Norway and Nordic financial sector ramps up cyber security

Finans Norge sets up cyber security unit CTSU to support the finance sector in Norway amid increasing threats Continue Reading

By

• Gerard O'Dwyer

Banks to share fraud data with tech firms in cross-sector collaboration

UK banks join tech firms in fraud data-sharing initiative to enable collaboration on action to stop online scams Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UN warns of economic productivity crash due to AI job losses

Artificial intelligence can improve productivity, but a report from the United Nations warns of potential job losses disrupting economies Continue Reading

By

• Cliff Saran, Managing Editor

Taking a ‘good enough’ approach with cloud security isn't enough

In the wake of the January 2025 'Codefinger' attacks against AWS S3 users, Thales Rob Elliss argues that many organisations are dropping the ball when it comes to their understanding of cloud security best practice Continue Reading

By

• Rob Ellis, Thales

Danish supercomputer to drive innovation

Supercomputer project will add a competitive edge to drive innovation and growth among Denmark’s enterprises and research organisations Continue Reading

By

• Gerard O'Dwyer

Virtual reality enterprise journey a marathon, not a sprint

IT supplier is using virtual reality in not-for-profit projects that demonstrate its wider potential Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Apple’s appeal to the Investigatory Powers Tribunal over the UK’s encryption ‘backdoor’ explained

Apple has appealed to the Investigatory Powers Tribunal over an order by home secretary Yvette Cooper to give the UK access to customers’ data protected by Advanced Data Protection encryption. What happens next?  Continue Reading

By

• Bernard Keenan, UCL

UKtech50 2025 – help us find the most influential people in UK IT

Computer Weekly’s annual search for the 50 most influential people in UK IT is on – let us know who you would like to nominate for this year's list Continue Reading

By

• Lis Evenstad

Tech sector still failing to rid supply chains of forced labour

KnowTheChain’s latest benchmark analysis of the IT sector’s efforts to address forced labour in supply chains shows there has been very little improvement in their due diligence practices over the last half decade Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Bridging Borders: The rise of Ukrainian-British tech collaboration

The IT sectors of the UK and Ukraine have built strong relationships since Russia’s invasion of the latter, and there is more to come, writes the IT Ukraine Association’s ambassador in the UK Continue Reading

By

• Alexandra Govorukha

Gmail ‘bubble’ encryption may be an S/MIME killer, says Google

Marking the 21st anniversary of Gmail, Google is preparing to roll out an end-to-end encryption standard for its email service in hopes of democratising encryption and leaving old standards in the dust Continue Reading

By

• Alex Scroxton, Security Editor

Post Office Capture and Ecco+ users asked to make contact with Scottish statutory body

Scottish statutory body attempting to contact people that might have been wrongly convicted of crimes based on the Post Office’s flawed systems Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Interview: Ray McCann, Loan Charge independent review lead

Former HMRC assistant director Ray McCann is leading the latest independent review into the UK government’s controversial Loan Charge policy, which has left thousands of IT contractors saddled with life-changing tax bills Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Scottish support group for Post Office scandal victims launched

Support group calls on former subpostmasters in Scotland who have been affected by Horizon errors to come forward Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Apple devices are at ‘most risk’ in UK following government ‘backdoor’ order

Home Office refuses to answer questions from Lords over technical capability notice issued against Apple’s iCloud Advanced Data Protection encryption services Continue Reading

By

• Bill Goodwin, Computer Weekly

Distrust builds between digital ID sector and government amid speculation over 'ID cards by stealth'

Wednesday 2 April sees the latest meeting of the All-Party Parliamentary Group (APPG) on digital identity. It’s more exciting than it sounds – honest! APPGs have no power or governmental role – ... Continue Reading

By

• Bryan Glick, Editor in chief

Inside Amazon’s robot-powered warehouse

In this week’s Computer Weekly, we go behind the scenes at Amazon’s robot-powered Swindon warehouse to see how AI and humans are working together. We examine the state of open source licensing and find out how it’s affecting datacentre operators. And we visit a 130-year-old wine and drinks company to find out how technology has brought operations into the modern age. Read the issue now. Continue Reading

How Singapore researchers are using AI to fight Parkinson’s disease

Singapore researchers are using Google DeepMind’s AlphaFold to understand the intricate protein interactions at play in Parkinson's disease, paving the way for potential diagnostics and treatments Continue Reading

By

• Aaron Tan, Informa TechTarget

Top 1,000 IT service providers in scope of UK cyber bill

The government’s proposed Cyber Security and Resilience Bill is set to include regulatory provisions covering both datacentre operators and larger IT service providers Continue Reading

By

• Alex Scroxton, Security Editor

Understanding of ‘black box’ IT systems will reduce Post Office scandal-like risk

A Parliamentary committee has reported that leadership teams need to understand the ‘black box’ IT systems that underpin their organisations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Reassessing UK law enforcement data adequacy

Computer Weekly takes stock of proposed changes to the UK’s law enforcement data protection rules and how it could affect data adequacy with the European Union Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

UK law enforcement data adequacy at risk

The UK government says reforms to police data protection rules will help to simplify law enforcement data processing, but critics argue the changes will lower protection to the point where the UK risks losing its European data adequacy Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Podcast: HDD safe from flash for a decade or more

We talk to Toshiba’s Rainer Kaese, who argues flash cannot replace spinning disk because it’s too costly to consider for anything but limited, performance-hungry applications Continue Reading

By

• Antony Adshead, Storage Editor

Countering nation-state cyber espionage: A CISO field guide

The rise of DeepSeek has prompted the usual well-documented concerns around AI, but also raised worries about its potential links to the Chinese state. The Security Think Tank considers the steps security leaders can take to counter threats posed by nation state industrial espionage? Continue Reading

By

• Andrew Hodges, Quorum Cyber

Government sends data scientists to AI school

Public sector data scientists will learn how to become artificial intelligence (AI) engineers as part of government scheme to upskill civil servants Continue Reading

By

• Lis Evenstad

UK public expresses strong support for AI regulation

Most of the UK public have experienced an AI-related harm and say they want laws introduced to regulate the technology, according to national survey by the Ada Lovelace and Alan Turing Institutes Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

HMRC consults on clamping down on tax avoidance schemes that ensnare IT contractors

HMRC has launched two consultations in the wake of the Spring Statement on proposals to curb the activity of tax avoidance schemes and their promoters Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Unleashing the power of data: redefining UK industrial growth

There’s a barrier stopping the use of AI to boost the economy. Government data that is essential to create game-changing LLMs is not yet AI-ready Continue Reading

By

• Nigel Shadbolt, The Open Data Institute

Experts question court’s rejection of former Post Office manager’s Horizon appeal

Experts on the use of computer evidence question why Court of Appeal rejected former Post Office branch manager’s appeal against conviction Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Selangor teams up with Google Cloud on AI

The Teraju AI Selangor initiative will provide state agencies with access to Google Cloud’s AI tools and training to build AI applications in areas such as education and healthcare Continue Reading

By

• Aaron Tan, Informa TechTarget

Advanced Software fined £3m over LockBit attack

The ICO has issued a £3m fine to software provider Advanced in the wake of security failings that led to significant disruption to NHS customers in a ransomware attack Continue Reading

By

• Alex Scroxton, Security Editor

Chancellor Rachel Reeves to use AI to catch wealthy tax dodgers

HMRC’s use of artificial intelligence is one of many initiatives outlined in Chancellor’s Spring Statement Continue Reading

By

• Cliff Saran, Managing Editor

More than 200 Lloyds Bank bosses to receive artificial intelligence training

Lloyds Banking Group is running a six-month training programme with the aim of building AI skills among its senior leadership Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

4 Day Week Foundation launches tech sector pilot

UK tech firms are being invited to join a pilot programme run by the 4 Day Week Foundation, which aims to help prepare them for implementing shorter working weeks Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Podcast: AI data needs scalable flash, but also needs to be FAIR

We talk to Tim Sherbak of Quantum about the demands artificial intelligence puts on storage and the need for data management that can cope with large volumes of data that must be kept for long periods Continue Reading

By

• Antony Adshead, Storage Editor

Military AI caught in tension between speed and control

The use of artificial intelligence in military contexts can unlock a range of benefits for defence organisations, but also highlights a clear tension between speed and control baked into the technology Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Public Accounts Committee calls out legacy IT

Unsupported and out-of-date software and hardware are hindering the government’s artificial intelligence plans for the public sector Continue Reading

By

• Cliff Saran, Managing Editor

Government needs to fix tech staff hiring process, says Whitehall’s AI boss

Giving evidence to the Science, Innovation and Technology Committee, tech experts highlighted the lack of clarity on data exchange, the need for the new Government Digital Service to execute, and a lack of actual tech experts Continue Reading

By

• Lis Evenstad

Kroll reviewing Post Office Horizon’s current integrity and discrepancy identification

The Post Office appoints third party to review Horizon following concerns about current version of the system Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Scottish police hold almost no data on facial recognition use

It is currently impossible to assess Police Scotland’s use of retrospective facial recognition for efficacy and fairness because the force does not collect meaningful information that would enable a proper evaluation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

MPs demand government reconsider response to Post Office compensation report

Select committee calls on government to ‘reflect and revise’ response to Post Office scandal compensation scheme Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Can a future digital NHS survive another change?

Computer Weekly looks at the prime minister’s decision to abolish NHS England and the potential impact on the progress of digitising the NHS Continue Reading

NHS England scrapped – and what that means for health service digitisation

In this week’s Computer Weekly, we examine the impact of scrapping NHS England on the health service’s long road to digital modernisation. We look at real-life examples of how digital twins are helping to improve manufacturing and urban infrastructure. And we analyse the options for datacentre expansion, from cloud to colocation and on-premise. Read the issue now. Continue Reading

Tech specialist files legal claim after being refused security clearance for MI6 role

An IT specialist has asked the Investigatory Powers Tribunal to investigate a series of hacking incidents after disclosing their social media accounts to MI6 vetting staff Continue Reading

By

• Bill Goodwin, Computer Weekly

Storage players ride the Nvidia bus at GTC 2025

As artificial intelligence’s big beast holds its annual shindig, storage firms line up to launch everything from new array products to validations, certifications and vague ideas around data ecosystems Continue Reading

By

• Antony Adshead, Storage Editor

CIO interview: Sean Green, Birkbeck, University of London

Birkbeck University interim CIO got a taste for the ‘exciting’ and ‘challenging’ role of a tech leader in higher education while in his previous role at the University of East Anglia Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Why I am challenging Yvette Cooper’s ‘secret backdoor’ order against Apple’s encryption

I took steps to lock down all personal data after I was named as an opponent of Russia. Now I am again worried about my family's safety after the home secretary issued a secret order against Apple Continue Reading

By

• Gus Hosein

Ethical qualms prompt challenging social media migrations

Changing content moderation and artificial intelligence training practices means social media has undergone a fundamental shift in the past six months, presenting organisations and people migrating away from these platforms for ethical reasons with a number of practical challenges Continue Reading

By

• Peter Ray Allison

‘Bankenstein’ and a cold calculation means banking crashes will continue

Following a three-day crash at Barclays, UK banks were forced to explain to MPs when, how and why digital services became unavailable over past two years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How Jetstar is tapping data analytics

Low-cost carrier Jetstar is using the Snowflake data platform to optimise the number of meals to carry onboard and to generate flight schedules, among other data analytics initiatives to improve its operations Continue Reading

By

• Stephen Withers

NCSC, DSIT enlist IBM to spearhead cyber diversity agenda

IBM signs on to a partnership deal in support of the popular NCSC CyberFirst Girls scheme designed to foster gender diversity in the cyber security profession Continue Reading

By

• Alex Scroxton, Security Editor

Dutch workforce faces radical transformation as AI adoption accelerates

While the Netherlands leads Europe in AI adoption, a deeper analysis of the labour market reveals a more nuanced narrative than the apocalyptic predictions of job losses Continue Reading

By

• Kim Loohuis

NCSC proposes three-step plan to move to quantum-safe encryption

The NCSC urges service providers, large organisations and critical sectors to start thinking today about how they will migrate to post-quantum cryptography over the next decade Continue Reading

By

• Alex Scroxton, Security Editor

Government considering redress scheme for families of Post Office scandal victims

Campaign group brings together the children of subpostmasters to meet Post Office minister to discuss redress for their suffering Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

NAS storage: TrueNAS aims to make it big in Europe

Aimed at the SME market, but with NAS systems that go to tens of petabytes, iXsystems brings dual controllers, NVMe and hybrid flash, AI-capable storage, and container support Continue Reading

By

• Yann Serra, LeMagIT
• Antony Adshead, Storage Editor

Air New Zealand takes off with digital transformation deal

The airline aims to become a digital leader with TCS’s help to improve fleet management, crew scheduling and ground services through the use of artificial intelligence Continue Reading

By

• Aaron Tan, Informa TechTarget

Cinema is given a new lease of life by Danes and data

Those who think that cinema is dying out are failing to see the full picture and move with the times, according to Danish entertainment company Nordisk Film Continue Reading

By

• Matthew Staff

VMware vSAN: What are the VM storage alternatives?

Licensing changes mean VMware vSAN customers are considering whether to move to an alternative to vSAN for VMware storage or away from VMware altogether. We look at the options Continue Reading

By

• Stephen Pritchard

Interview: Cynthia Stoddard, CIO, Adobe

After nearly 10 years in post, Adobe’s CIO is still driving digital transformation and looking to deliver lasting change through technology Continue Reading

By

• Mark Samuels

Clop resurgence drives ransomware attacks in February

The exploitation of two new vulnerabilities in a popular file transfer service saw the Clop ransomware gang soar in February, according to NCC Continue Reading

By

• Alex Scroxton, Security Editor

Former subpostmaster to sue Post Office and Fujitsu for judgment ‘obtained by fraud’

Lee Castleton, one of a group of seven former subpostmasters who began the fight against the Post Office in 2009, triggers ‘seismic’ shift in Post Office scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

HPE storage battles hard and smart in challenging market

Storage profile: We look at HPE, which has slipped in the storage supplier rankings, but brings a full range of AI-era storage over a mature cloud and consumption model offer Continue Reading

By

• Antony Adshead, Storage Editor

Local digital government needs overhaul, says Future Governance Forum report

Future Governance Forum calls for a new blueprint to modernise and digitise local government Continue Reading

By

• Lis Evenstad

UK under-prepared for catastrophic cyber attack

In this week’s Computer Weekly, MPs have been told the UK is under-prepared to cope with a catastrophic cyber attack – we find out where the problems lie. Our new buyer’s guide assesses the challenges of datacentre capacity planning. And one of the UK’s most successful businessmen, Sir Martin Sorrell, gives his view on the risks and opportunities of AI. Read the issue now. Continue Reading

Seaco charts course for unified security strategy

Shipping container leasing giant consolidates security tools onto a single platform, leveraging AI and extended detection and response to improve security operations Continue Reading

By

• Aaron Tan, Informa TechTarget

PSNI’s ‘ridiculous’ withholding of evidence in spying operation delayed court hearings 

Landmark ruling by the Investigatory Powers Tribunal will decide whether the surveillance court can award costs against government bodies accused of unreasonable behaviour  Continue Reading

By

• Bill Goodwin, Computer Weekly
• Cormac Kehoe

Online Safety Act measures come into effect

Regulator Ofcom is now able to take enforcement action against platforms under the Online Safety Act if they fail to proactively safeguard against content such as terrorist or child sexual abuse material Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Who takes responsibility? Birmingham’s ERP extraordinary meeting

Council members took the opportunity to raise their concerns during the Birmingham City Council ERP meeting, which took place on 11 March Continue Reading

By

• Cliff Saran, Managing Editor

Satellite technology to provide broadband to remote areas of Buckinghamshire

Buckinghamshire Council harnesses low Earth orbit technology to serve the most remote areas of the county with ultrafast broadband Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

The importance of taking time to get IT right

The dust has yet to settle on the 67-page auditor’s report looking into what went so badly wrong at Birmingham City Council with its enterprise resource planning (ERP) project to replace SAP with ... Continue Reading

By

• Cliff Saran, Managing Editor

How Oracle is using AI to combat financial crime

The tech giant is leveraging artificial intelligence to surface fraudulent financial transactions and improve the efficiency of financial crime investigations, offering relief to banks battling high costs and alert fatigue Continue Reading

By

• Aaron Tan, Informa TechTarget

UK government under-prepared for catastrophic cyber attack, hears PAC

The Commons Public Accounts Committee heard government IT leaders respond to recent National Audit Office findings that the government’s cyber resilience is under par Continue Reading

Apple encryption legal challenge heard behind closed doors despite calls for public hearing

Investigatory Powers Tribunal hearing held behind closed doors as press and civil society groups argue for open hearings Continue Reading

By

• Bill Goodwin, Computer Weekly

AI Action Summit review: Differing views cast doubt on AI’s ability to benefit whole of society

Governments, companies and civil society groups gathered at the third global AI summit to discuss how the technology can work for the benefit of everyone in society, but experts say competing imperatives mean there is no guarantee these visions will win out Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Can a future digital NHS survive another change?

Computer Weekly looks at the prime minister’s decision to abolish NHS England and the potential impact on the progress of digitising the NHS Continue Reading

By

• Lis Evenstad

Will Whitehall withstand Starmer’s AI revolution?

As the prime minister sets out plans for the use of artificial intelligence to take over civil service tasks, Computer Weekly looks at potential challenges and concerns around the decision Continue Reading

By

• Lis Evenstad

How CISOs can counter the threat of nation state espionage

The rise of DeepSeek has prompted the usual well-documented concerns around AI, but also raised worries about its potential links to the Chinese state. The Security Think Tank considers the steps security leaders can take to counter threats posed by nation state industrial espionage? Continue Reading

By

• Elisabeth Mackay, PA Consulting

Minister asks for evidence of Post Office ECCO+ system problems

Subpostmaster federation is calling on former Post Office crown branch staff to come forward if they experienced problems with ECCO+ Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

US Congress demands UK lifts gag on Apple encryption order

Apple and Google have told US lawmakers that they cannot tell Congress whether they have received technical capability notices from the UK Continue Reading

By

• Bill Goodwin, Computer Weekly
• Duncan Campbell , 2QQ Ltd, Sussex University

SuperBlack ransomware may have ties to LockBit

Forescout researchers report on a new ransomware gang that appears to be keeping the legacy of the notorious LockBit crew alive Continue Reading

By

• Alex Scroxton, Security Editor

HMRC looks to upgrade SOC with advanced SIEM tech

HMRC issues a request for information notice ahead of opening up bids for a new security information and event management project that aims to reinforce its ability to respond to cyber threats Continue Reading

By

• Alex Scroxton, Security Editor

Starmer to send AI tech teams into government departments

In his plans to reform the state, the prime minister is pushing for artificial intelligence to take on tasks for civil servants and calling time on NHS England Continue Reading

By

• Lis Evenstad

Government announces inevitable end to Payments Services Regulator

The government has abolished the Payments Services Regulator and will move responsibilities to Financial Conduct Authority Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Driving licence data could be used for police facial recognition

The government’s Crime and Policing Bill could allow police to access the UK driving licence database for use in facial recognition watchlists, but the Home Office denies biometric data would be repurposed in this way Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

What is order to cash (OTC or O2C)?

Order to cash, or OTC or O2C, is a business process that involves receiving and fulfilling customer requests for goods or services. Continue Reading

By

• Scott Robinson, New Era Technology
• Sarah Lewis

IR35 reforms: HMRC’s assessment of private sector impacts called into question

HM Revenue & Customs recently published figures that show it generated £1.8bn more than expected from private sector roll-out of IR35 reforms, but those figures are being called into question Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Major strike by Fujitsu staff at ‘cash cow’ HMRC

Fujitsu staff working at government department will strike for 22 days in protest over pay offer Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Our data, our decisions, our AI future: why we need an AI Regulation Bill

The Labour government has failed to introduce measures to regulate AI - so a Lords' private members bill aims to do just that Continue Reading

By

• Lord Chris Holmes, House of Lords

Singapore Airlines to roll out Salesforce Agentforce

Singapore’s flagship carrier is deploying Salesforce’s Agentforce AI agent platform to improve customer interactions and personalise experiences Continue Reading

By

• Aaron Tan, Informa TechTarget