IT operations management and IT support

Scattered Spider link to Qantas hack is likely, say experts

A developing cyber attack at Australian airline Qantas that started at a third-party call centre is already being tentatively attributed to Scattered Spider. Find out more and learn about the next steps for those affected Continue Reading

By

• Alex Scroxton, Security Editor

Dutch study uncovers cognitive biases undermining cyber security board decisions

Dutch research reveals how cognitive biases can lead to catastrophic security decisions Continue Reading

By

• Kim Loohuis

Digital workers at US bank to get their own email accounts

The financial services sector is leading the way when it comes to using AI across operations – and it’s not afraid to talk about it Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Shared services in the public sector – is bigger really better?

CIO Sean Green discusses the role of shared services in the UK public sector today Continue Reading

By

• Sean Green

ING Bank transforming operations through agentic AI

Netherlands-headquartered international bank is using artificial intelligence throughout its operations Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Podcast: AIOps in storage management, security and sustainability

Dell’s Stewart Hunwick explains why AIOps – artificial intelligence for IT operations – is key to gaining efficiencies in storage management and sustainability, and discusses reactive and proactive data security Continue Reading

By

• Antony Adshead, Storage Editor

Better governance is required for AI agents

The Security Think Tank considers how CISOs can best plan to facilitate the secure running of AI and Gen AI-based initiatives and ensure employees do not inadvertently leak data or make bad decisions Continue Reading

By

• Mandy Andress, Elastic

Gartner: Build trust in data before betting the business on AI

At its Data & Analytics Summit in Sydney, Gartner analysts advised businesses to prioritise data trust over artificial intelligence hype and outlined the coming era of autonomous business processes guided by AI agents Continue Reading

By

• Stephen Withers

Citrix Bleed 2 under active attack, reports suggest

Days after news emerged of a Citrix NetScaler flaw comparable in its scope and severity to 2023’s infamous Citrix Bleed, there are already clear indicators that threat actors are taking advantage of the critical vulnerability Continue Reading

By

• Alex Scroxton, Security Editor

UK IT infrastructure processes images looking back 20 billion light years

A UK team prepared infrastructure to process images from world’s largest digital camera and provide on-demand access to global science community Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Latest Citrix vulnerability could be every bit as bad as Citrix Bleed

A Citrix NetScaler flaw that was quietly patched earlier in June is gathering widespread attention after experts noted strong similarities to the Citrix Bleed vulnerability that caused chaos in late 2023 Continue Reading

By

• Alex Scroxton, Security Editor

UK ransomware costs significantly outpace other countries

UK organisations hit by ransomware attacks paid much higher ransoms than in other countries over the past 12 months, according to study Continue Reading

By

• Alex Scroxton, Security Editor

Interview: Pure Storage on the AI data challenge beyond hardware

We talk to Pure Storage’s vice-president of AI infrastructure about data quality for artificial intelligence and the need for data engineering to ensure the integrity, completeness and appropriateness of data for AI training Continue Reading

By

• Antony Adshead, Storage Editor

Cyber Essentials certifications rising slowly but steadily

The number of businesses attaining the NCSC Cyber Essentials certification continues to increase, but much more can be done to raise awareness of the scheme Continue Reading

By

• Alex Scroxton, Security Editor

Dutch cloud pioneers face the hard limits of digital sovereignty

The Netherlands’ ambitious talk of digital independence meets the unforgiving economics of global cloud dominance Continue Reading

By

• Kim Loohuis

Government announces details of Post Office Capture redress scheme

The government says it wants new scheme to take a ‘common sense’ approach to redress for former Capture users Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Scattered Spider widens web to target insurance sector

Following a series of high-profile attacks on prominent retailers and consumer brands, the Scattered Spider cyber crime collective appears to be expanding its targeting to the insurance sector Continue Reading

By

• Alex Scroxton, Security Editor

Human vs digital therapy: AI falls short when IT pros need help

Stressed IT and cyber professionals are turning to AI chatbots for support, but is handing people's mental wellbeing over to algorithms really such a bright idea? Continue Reading

By

• Malcolm Hanson, PTSD Revolution

Investor behaviour in the wake of cyber's 'black swan' moment

So-called Black Swan events expose the blind spots in even the most sophisticated forecasting models, signaling a need to rethink how businesses, and those investing in them, quantify and prepare for cyber risk. Continue Reading

By

• Ed Bartlett, Hicomply

How breaking things builds resilient systems

To prevent and recover from outages in today’s complex, cloud-native world, enterprises must proactively and deliberately inject failure into their systems though chaos engineering practices Continue Reading

By

• Aaron Tan, Informa TechTarget

June Patch Tuesday brings a lighter load for defenders

Barely 70 vulnerabilities make the cut for Microsoft’s monthly security update, but an RCE flaw in WEBDAV and an EoP issue in Windows SMB Client still warrant close attention Continue Reading

By

• Alex Scroxton, Security Editor

Tariff turmoil: IT procurement and the public sector

In the first of a two-part series, we look at the current tariff turmoil in public sector IT procurement, the particular challenges faced by public sector procurement, and how the cloud and pay-as-you-go can help Continue Reading

By

• Stephen Pritchard

IBM reorients storage to cloud, containers and as-a-service

Storage profile: We look at Big Blue’s storage offer, which spans file, block and object, on-premise, in the cloud, and mainframes, while also embracing containers and the cloud Continue Reading

By

• Antony Adshead, Storage Editor

HMRC paid Fujitsu £310m last year, but Post Office supplier’s UK business faces gradual decline

While victims are made to fight for every penny they are owed, the IT supplier at the centre of the Post Office scandal is handed hundreds of millions of pounds by UK government Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Are we normalising surveillance in schools?

Children and teenagers are subjected to a vast array of surveillance technologies in schools. These are intended to keep them safe, but are we normalising surveillance for young people? Continue Reading

By

• Peter Ray Allison

What is binary and how is it used in computing?

Binary describes a numbering scheme in which there are only two possible values for each digit -- 0 or 1 -- and is the basis for all binary code used in computing systems. Continue Reading

By

• Rahul Awati

UK ICO publishes AI and biometrics strategy

The UK data regulator has outlined how it will approach the regulation of artificial intelligence and biometric technologies, which will focus in particular on automated decision-making systems and police facial recognition Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

How to increase business value with AI agents

To overcome the complexity of deploying agentic AI at scale, organisations must mix and match capabilities, understand key limitations, and take an agile approach to implementation Continue Reading

By

• Ben Yan

HMRC phishing breach wholly avoidable, but hard to stop

A breach at HMRC saw innocent taxpayers tricked into letting scammers impersonate them through simple phishing attacks leading to account takeover. Such attacks are avoidable, but hard to stop Continue Reading

By

• Alex Scroxton, Security Editor

Citigroup cuts thousands of staff at China-based tech centres

Financial services giant Citigroup is drastically reducing headcount in its Chinese tech delivery centres as it restructures its technology operation Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK’s error-prone eVisa system is ‘anxiety-inducing’

People experiencing technical errors with the Home Office’s electronic visa system explain the psychological toll of not being able to reliably prove their immigration status in the face of a hostile and unresponsive bureaucracy Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Australia’s CommBank completes migration of data to AWS in AI drive

Putting all of its data in AWS cloud will support bank’s use of artificial intelligence to offer customers more personalised services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Put ROCs before SOCs, Qualys tells public sector

Putting risk operations before security operations may help government agencies and other public sector bodies better manage the myriad threats they face, and make better decisions for the security of all Continue Reading

By

• Alex Scroxton, Security Editor

NCSC sets out how to build cyber safe cultures

The UK’s National Cyber Security Centre has published guidance for security teams and leaders on how to foster accessible and appropriate cyber security cultures in their organisations Continue Reading

By

• Alex Scroxton, Security Editor

Microsoft outlines three-pronged European cyber strategy

Microsoft chair Brad Smith outlines an expansive cyber programme targeting governments across Europe with enhanced threat intelligence and support Continue Reading

By

• Alex Scroxton, Security Editor

Fortifying the future: The pivotal role of CISOs in AI operations

The Security Think Tank considers how CISOs can best plan to facilitate the secure running of AI and Gen AI-based initiatives and ensure employees do not inadvertently leak data or make bad decisions. Continue Reading

By

• Aditya K Sood, Aryaka

Dutch university’s rapid response saved it from ransomware devastation

Eindhoven University of Technology has planned multi-factor authentication and regularly practised cyber crisis drills – yet it still fell victim to attackers who exploited gaps in its defences Continue Reading

By

• Kim Loohuis

Open source adoption faces reality checks

Industry leaders lauded the power of open source to drive innovation but warned that its adoption requires significant effort, due diligence and a clear understanding of inherent complexities and licensing challenges Continue Reading

By

• Aaron Tan, Informa TechTarget

Cyber and digital get over £1bn to enhance UK’s national security

The government has set out plans to spend over a billion pounds on digital and cyber warfare capabilities to enhance the UK’s ability to defend itself and fight offensive wars Continue Reading

By

• Alex Scroxton, Security Editor

How cyber security professionals are leveraging AWS tools

It’s now essential for IT security teams to have oversight of cloud computing, and AWS offers a plethora of tools to make managing it easier. Find out how cyber pros are using them in the wild Continue Reading

By

• Nicholas Fearn

Signalgate is a signal to revisit security onboarding and training

A leak of information on American military operations caused a major political incident in March 2025. The Security Think Tank considers what can CISOs can learn from this potentially fatal error. Continue Reading

By

• Mike Gillespie and Ellie Hurst, Advent IM

UK biometric surveillance exists in ‘legal grey area’

The rapid proliferation of ‘biometric mass surveillance technologies’ throughout the UK’s public and private sectors is taking place without legal certainty or adequate safeguards for the public Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Maturing UK fintechs increase tech and cyber security hiring

Increased hiring reflects that fintechs are maturing and now require more cyber security and compliance experts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Building resilient cyber threat intelligence communities

Cyber threat intelligence is no longer a luxury: intelligence sharing communities must mature, and there are many common lessons to learn. Continue Reading

By

• Rob Dartnall, SecAlliance

Preparation and appreciation – the human factor in incident response

A typical incident response effort is highly technical, so where do soft skills come in and how do you know how effective your team is? We look at a measurement option and the human consideration in these scenarios Continue Reading

By

• Dan Raywood

What are the best practices for securing AWS tech stacks?

An AWS tech stack can aid business growth and facilitate efficient operations, but misconfigurations have become all too common and stall this progress Continue Reading

By

• Nicholas Fearn

Data embassies and US embargo halt give Saudi AI hope

Gulf autocracy gets access to powerful AI chips subject to export ban and pursues legal reforms to make foreign computing firms feel comfortable about putting their data there Continue Reading

By

• Mark Ballard

Lloyds and Nationwide to use UK finance sector LLM

Industry-specific large language models could improve customer services, strengthen security and support regulatory compliance Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

What is DevOps as a service?

DevOps as a service is a delivery model for software application development. Continue Reading

By

• Rahul Awati
• Clive Longbottom

HMRC begins escape from Fujitsu’s grip through £500m contract

HMRC looking for a supplier to support its planned exit from three Fujitsu datacentre contracts Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

How to tackle your infrastructure technical debt

Gartner analysts explain how infrastructure and operations teams can address the accumulation of outdated systems and make a compelling business case for upgrades Continue Reading

By

• Stephen Withers

Extreme Networks ups networking AI ante with Platform One

Leading cloud networking provider announces limited availability of next-gen networking platform attributed with reducing manual tasks by up to 90% Continue Reading

By

• Joe O’Halloran, Computer Weekly

Red Hat touts OpenShift Virtualization momentum

Enterprises are increasingly adopting Red Hat’s OpenShift Virtualization, driven by Broadcom’s VMware licensing changes and a desire for a stable, AI-ready platform, company executives revealed at the Red Hat Summit this week Continue Reading

By

• Aaron Tan, Informa TechTarget

Ransomware attacks dropped by a third last month

Reported ransomware attacks eased off during April following a dramatic spike in the first quarter of 2025 Continue Reading

By

• Alex Scroxton, Security Editor

Botched Post Office IT projects continue to drain public purse

Millions more pounds of public money spent by the Post Office as a result of an IT error that exposed the personal details of Horizon victims Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Retail cyber attacks hit food distributor Peter Green Chilled

Cold chain services provider Peter Green Chilled, which supplies the likes of Aldi, Sainsbury’s and Tesco, has been forced to halt operations after succumbing to a ransomware attack Continue Reading

By

• Alex Scroxton, Security Editor

Rio Tinto overhauls IT operations with platform model

Rio Tinto’s head of technology platforms outlines the mining giant’s move to an IT platform model designed to escape a reactive cycle of critical incidents and improve service quality for internal and external customers Continue Reading

By

• Stephen Withers

Legal Aid Agency breach may encompass millions of people

Legal Aid Agency says the data of anybody who applied for legal aid over the past 15 years has been compromised in a cyber attack Continue Reading

By

• Alex Scroxton, Security Editor

Post Office Horizon scandal explained: Everything you need to know

Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Kissflow finds its place in low-code market

The supplier of low-code software development tools that cater to both citizen developers and IT professionals is experiencing rapid growth in Southeast Asia where it has been doubling its revenue over the past four years Continue Reading

By

• Aaron Tan, Informa TechTarget

NHS asks suppliers to sign up to cyber covenant

NHS digital and security leaders call on their suppliers to commit to a cyber security charter as the health service works to improve its resilience in the face of growing threat levels Continue Reading

By

• Alex Scroxton, Security Editor

Scattered Spider retail attacks spreading to US, says Google

Google’s threat intel analysts are aware of a number of in-progress cyber attacks against US retailers linked to the same Scattered Spider gang that supposedly attacked M&S and Co-op in the UK Continue Reading

By

• Alex Scroxton, Security Editor

BBVA creates ChatGPT Store and expands use of the GenAI tool

Data reveals that bank employees are saving an average of almost three hours every week by using ChatGPT Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Roundtable: Why did customers sail away from VMware?

At Nutanix’s recent .Next event in the US, customers talked about why they migrated away from VMware and the pain points that accelerated their decision to switch hypervisor Continue Reading

By

• Antony Adshead, Storage Editor

May Patch Tuesday brings five exploited zero-days to fix

Microsoft fixes five exploited, and two publicly disclosed, zero-days in the fifth Patch Tuesday update of 2025 Continue Reading

By

• Alex Scroxton, Security Editor

What is IT asset management (ITAM)?

IT asset management (ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management and strategic decision-making within the IT environment. Continue Reading

By

• Paul Kirvan
• Reda Chouffani, Biz Technology Solutions
• Brian Holak

Controversial Post Office Horizon system could stay until 2033

Post Office seeks off-the-shelf Horizon replacement as part of £492m tender that includes ongoing support for Horizon up to 2033 Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Evidence reveals Post Office scandal victims short-changed in compensation payouts

Subpostmasters who appealed compensation payments have significantly increased ‘worryingly undervalued’ settlements Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Italian bank signs 10-year deal with Google Cloud

UniCredit will transform operations through cloud, AI and data analytics technologies from Google Cloud Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government will miss cyber resiliency targets, MPs warn

A Public Accounts Committee report on government cyber resilience finds that the Cabinet Office has been working hard to improve, but is likely to miss targets and needs a fundamentally different approach Continue Reading

By

• Alex Scroxton, Security Editor

US tells CNI orgs to stop connecting OT kit to the web

US authorities have released guidance for owners of critical national infrastructure in the face of an undisclosed number of cyber incidents Continue Reading

By

• Alex Scroxton, Security Editor

Navigating geopolitical risks of cloud deployments

Familiar cloud concerns are being overshadowed by geopolitical volatility, pushing IT strategy into the boardroom. Organisations must now assess the full spectrum of cross-border dependencies to build true resilience Continue Reading

By

• Lydia Leong

Europe leads shift from cyber security ‘headcount gap’ to skills-based hiring

Research from Sans Institute reveals European organisations are leading a global shift in hiring priorities, driven by regional regulatory frameworks Continue Reading

By

• Kim Loohuis

Chaos spreads at Co-op and M&S following DragonForce attacks

No end is yet in sight for UK retailers subjected to apparent ransomware attacks Continue Reading

By

• Alex Scroxton, Security Editor

Oxford Uni adds cyber resilience module to MBA programme

Oxford University’s Saïd Business School is working with cyber response specialist Sygnia to help future business leaders get on top of security Continue Reading

By

• Alex Scroxton, Security Editor

UK hands Indian IT suppliers competitive boost in trade deal

Trade deal will exempt IT workers from India from paying National Insurance contributions for three years Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Beyond the hook: How phishing is evolving in the world of AI

Phishing attacks are evolving. Gone are the days of clumsy, error-ridden emails that were easy to spot – today’s campaigns harness advanced techniques to bypass even the latest defences. A new approach is needed Continue Reading

By

• Isla Sibanda

What is infrastructure as code (IaC)?

Infrastructure as code (IaC) is an IT practice that codifies and manages underlying IT infrastructure as software. Continue Reading

By

• Alexander S. Gillis, Technical Writer and Editor
• Stephen J. Bigelow, Senior Technology Editor

Retail cyber crime spree a ‘wake-up call’, says NCSC CEO

The National Cyber Security Centre confirms it is providing assistance to M&S, Co-op and Harrods as concerns grow among UK retailers Continue Reading

By

• Alex Scroxton, Security Editor

Co-op instructs staff to be wary of lurking hackers

Co-op tells staff to stop using their VPNs and be wary that their communications channels may be being monitored, as a cyber attack on the organisation continues to develop Continue Reading

By

• Alex Scroxton, Security Editor

Co-op shuts off IT systems to contain cyber attack

A developing cyber incident at Co-op has forced the retailer to pull the plug on some of its IT systems as it works to contain the attack Continue Reading

By

• Alex Scroxton, Security Editor

How AI can attack corporate decision-making

As AI gets embedded in corporate systems, experts warn of emerging security risks caused by influencing retrieval augmentation systems Continue Reading

By

• Cliff Saran, Managing Editor

Pharma leaders see AI revolutionising medicine

Pharmaceutical industry experts at Gitex Asia 2025 discuss how AI is revolutionising drug discovery, from accelerating clinical trials and diagnosing rare diseases to validating traditional medicines Continue Reading

By

• Aaron Tan, Informa TechTarget

M&S suspends all online sales as cyber attack worsens

M&S shuts down online sales as it works to contain and mitigate a severe cyber attack on its systems Continue Reading

By

• Alex Scroxton, Security Editor

M&S systems remain offline days after cyber incident

M&S is still unable to provide contactless payment or click-and-collect services amid a cyber attack that it says has forced it to move a number of processes offline to safeguard its customers, staff and business Continue Reading

By

• Alex Scroxton, Security Editor

Challenges persist as UK’s Cyber Security and Resilience Bill moves forward

Elements of the Cyber Security and Resilience Bill are welcome but questions remain about how best to act in the face of persistent challenges like geopolitical chaos, threats to critical infrastructure, and technological advances Continue Reading

By

• James Morris, CSBR

South East Water modernises through Google Cloud

Utility’s five-year transformation project sees it adopt Google Cloud technologies to help change how it works Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Interview: Daniele Tonella, CTO, ING

The bank’s global CTO has been in the role for less than a year and in that time has been working his way through four layers of tech Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Amid uncertainty, Armis becomes newest CVE numbering authority

Amid an uncertain future for vulnerability research, exposure management company Armis has been given the authority to assign CVE IDs to newly discovered vulnerabilities Continue Reading

By

• Alex Scroxton, Security Editor

Cyber attack downs systems at Marks & Spencer

A cyber attack at Marks & Spencer has caused significant disruption to customers, leaving them unable to make contactless payments or use click-and-collect services Continue Reading

By

• Alex Scroxton, Security Editor

CW Innovation Awards: M1 aims to become digital-native telco

The digital-first telco is running all its back-end systems on the cloud, enabling it to speed up decision-making and enhance customer service Continue Reading

By

• Eileen Yu

CW Innovation Awards: DBS AI assistant slashes call times and boosts productivity

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience Continue Reading

By

• Aaron Tan, Informa TechTarget

Collaboration is the best defence against nation-state threats

The rise of DeepSeek has prompted the usual well-documented concerns around AI, but also raised worries about its potential links to the Chinese state. The Security Think Tank considers the steps security leaders can take to counter threats posed by nation state industrial espionage? Continue Reading

By

• Stephen McDermid, Okta

Microsoft remains committed to AI in France

During its recent AI tour event in Paris, Microsoft reiterated its commitment to investing more than ever in France Continue Reading

By

• Pat Brans, Pat Brans Associates/Grenoble Ecole de Management

What is troubleshooting and why is it important?

Troubleshooting is a systematic approach to problem-solving often used to find and correct issues with complex machines, electronics, computers and software systems. Continue Reading

By

• Paul Kirvan
• Andrew Zola

AI surveillance towers place migrants in ‘even greater jeopardy’

The use of autonomous surveillance towers throughout the English coast forces migrants into increasingly dangerous routes and contributes to their criminalisation Continue Reading

By

• Sebastian Klovig Skelton, Data & ethics editor

Google bets on unifying security tools to ease CISO pain

At Google Cloud Next in Las Vegas, Google launches its Unified Security platform with the goal of bringing together disparate security solutions to help cyber leaders and practitioners address their most keenly felt pain points Continue Reading

By

• Alex Scroxton, Security Editor

What is total cost of ownership (TCO)?

Total cost of ownership (TCO) is an estimation of the expenses associated with purchasing, deploying, managing, using and retiring IT assets, such as a product or piece of equipment. Continue Reading

By

• Katie Terrell Hanna
• Stephen J. Bigelow, Senior Technology Editor

Spirit of openness helps banks get serious about stopping scams

Recent announcements show that banks, financial services firms and IT companies are increasing efforts to curb online scams Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

DeepSeek will help evolve the conversation around privacy

The rise of DeepSeek has prompted the usual well-documented concerns around AI, but also raised worries about its potential links to the Chinese state. The Security Think Tank considers the steps security leaders can take to counter threats posed by nation state industrial espionage? Continue Reading

By

• Nick New, Optalysys