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CIOs need to 'relinquish their control of technology'
CIOs will need to take a hands-off approach to IT as the speed of digital technology gathers pace, says Ovum analyst News | 22 May 2012
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Huawei wins managed services contract for O2 network
Chinese telecoms firm Huawei is hired by O2 parent Telefónica to plan and maintain its mobile network in the UK Mobile networks | 14 May 2012
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SAP tech support needs to improve, say BusinessObjects users
SAP technical support needs to improve, according to 40% of BusinessObjects users in 96 organisations polled by the UK & Ireland SAP User Group News | 14 May 2012
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IT managers in ‘true denial’ of BYOD
Juniper Network’s trusted mobility index shows 65% of UK IT managers don’t think employees are using unsupported devices News | 09 May 2012
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Government unaware how much it pays for e-mail services
Government departments do not know how much they are spending on e-mail services, according to research by Computer Weekly. News | 18 Apr 2012
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Enterprise Holdings uses ServiceNow to boost IT management
Car rental company Enterprise Holdings is deploying ServiceNow’s cloud services for IT service automation. News | 17 Apr 2012
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Tokyo-Mitsubishi Bank deploys Wyse to boost desktop security
Tokyo-Mitsubishi Bank is replacing desktop PCs with a virtual desktop infrastructure using Wyse desktop and mobile thin clients PC hardware | 10 Apr 2012
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Transforming IT at HM Revenue & Customs
HMRC CIO, Phil Pavitt, gives the key facts around HM Revenue and Customs’ IT change programme in this PowerPoint presentation for Computer Weekly's 500 Club. News | 04 Apr 2012
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How the public sector can make shared services work
The prize for public sector savings through shared services arrangements is huge. We examine what makes such projects work. News | 02 Apr 2012
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CIO interview: Rob Ray, FA digital and IT director
Technology is a relatively new addition to the 139-year-old institution of the Football Association, says IT chief Rob Ray. News | 28 Mar 2012
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CW500: Transforming IT at HMRC, with CIO Phil Pavitt
Phil Pavitt, HM Revenue & Customs CIO, revealed the secrets behind running the UK's largest IT estate to CW500 Club members. Feature
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IT service assurance in a hybrid cloud environment
CIOs need to ensure they can continue to provide the same levels of service in a mixed environment of cloud and legacy IT Feature
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Can a private cloud drive energy efficiency in datacentres?
As more and more companies virtualise datacentres, we ask if stepping into a private cloud would really mean greater energy efficiency. Feature
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Buyer's guide: Outsourcing trends in 2012
In 2012, smaller outsourcing deals will mean changing suppliers more often, but higher margins for outsourcers. Feature
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Gartner Symposium/ITxpo 2011 conference coverage
Read TechTarget’s coverage of Gartner Symposium/ITxpo 2011 in both Barcelona and Orlando. Feature
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IT infrastructure must expand exponentially to unlock productivity potential
Cloud services providers and internet companies such as Google and Amazon are already benefiting from economies of scale, standardisation and automation. Feature
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Buyer's Guide: Financial systems fit for the future
Before the recession, many financial services companies gradually moved away from individual application platforms, and fewer firms now have efforts under way than before the crisis. Feature
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Strategy Clinic: How do I exploit my social network better?
To make the most of social networking it is important to appreciate where social media is heading, writes Puni Rajah, analyst at TechMarketView.... Feature
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Strategy Clinic: How do I exploit my social networks better?
To get value out of social networks you need to understand how people use them and what the benefit to them will be. Feature
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Shockingly easy to take down the US power grid
Predicting how rumours and epidemics percolate through populations, or how traffic jams spread through city streets, are network analyst Jian-Wei Wang's bread and butter. But his latest findings are likely to spark worries in the US: he's worked out ... Feature
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Professionalising service management will help IT take its seat at the top table
IT service managers should be at the forefront of efforts to take IT into the boardroom. The present dearth of CEOs who come from an IT background in the UK is a major concern. Opinion
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IT service management: The only way is ethics
It is now very common for professional bodies and membership organisations to have codes of ethics and standards of conduct. Opinion
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Registering improvements in IT service management
If you stay where you are then in effect you will be going backwards - so it is for IT service provision. Opinion
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Social media and IT support - which side is your bread buttered?
While IT underpins the social media revolution, IT managers are only scratching the surface when it comes to using these tools to improve IT service and support. Opinion
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itSMF UK: Back to reality in 2012
Wherever you stand on the optimist/pessimist scale, the beginning of a new year is always an opportunity to look ahead. Opinion
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Supporting user-centric computing
User virtualisation can make life easier for IT departments and users alike. Opinion
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Need ideas for improvement? Ask your customers
Continual service improvement is a key tenet of IT service management and a fundamental part of the ITIL service lifecycle. Opinion
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Establishing the profession of IT service management
Are you a service management professional? Or an IT professional specialising in service management? Either way the number of people who consider IT service management (ITSM) a true profession has grown exponentially over the last few years. Opinion
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Voice over IP: finding a balance between flexible access and risk of external attack
The maturity of internet telephony technology opens up network safety concerns Opinion
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Losing it in the detail
Managers responsible for network security are being hampered by too many products and too many services, writes Andrew Kellett Opinion
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CW500: Warren Buckley of BT Retail on BTCare
In this CW500 video, Warren Buckley, managing director, customer service, BT Retail, talks to Computer Weekly editor in chief Bryan Glick about BTCare, the telco's social media-based technical support service. CW500
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CW500: Dave Britton Met Office - Social media 'When it Matters'
In this CW500 video, Dave Britton, chief press officer at Met Office talks to Computer Weekly editor in chief Bryan Glick about the social media project that won Computer Weekly’s Best Use of Social Media award in 2011. CW500
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Budget 2012: Ten things you need to know
George Osborne laid out his ambitions to make the Britain “the technology hub of Europe”. This photo story rounds-up the key points affecting tech businesses. Photo Story
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The UKtech50: The top 20
Following on from our successful afternoon yesterday, where we unveiled the most influential people within the UK IT industry, ComputerWeekly brings you the lowdown on the top 20. Photo Story
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Podcast: Consumerisation of IT: Tom Rogerson
Computer Sciences Corporation CTO financial services EMEA, Tom Rogerson, talks to Computer Weekly's Warwick Ashford about the consumerisation of IT. Podcast
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Podcast: IT news round-up for 23 May 2008
Stories include: London Stock Exchange recoups £40m cost of electronic trading platform in under 12 months; and the UK Identity and Passport Service awards ID card contracts worth 1.5 billion pounds over 10 years. Podcast
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IT news round-up podcast: Birmingham City Council SAP-system goes wrong
Computer Weekly's Warwick Ashford brings you the UK IT news highlights for the week ending 12 February, including Birmingham City Council's backlog of unpaid invoices following an SAP-based system's failure; a visit to Cern to see their latest develo... Podcast
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CIOs need to 'relinquish their control of technology'
CIOs will need to take a hands-off approach to IT as the speed of digital technology gathers pace, says Ovum analyst News
-
Huawei wins managed services contract for O2 network
Chinese telecoms firm Huawei is hired by O2 parent Telefónica to plan and maintain its mobile network in the UK Mobile networks
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SAP tech support needs to improve, say BusinessObjects users
SAP technical support needs to improve, according to 40% of BusinessObjects users in 96 organisations polled by the UK & Ireland SAP User Group News
-
IT managers in ‘true denial’ of BYOD
Juniper Network’s trusted mobility index shows 65% of UK IT managers don’t think employees are using unsupported devices News
-
Professionalising service management will help IT take its seat at the top table
IT service managers should be at the forefront of efforts to take IT into the boardroom. The present dearth of CEOs who come from an IT background in the UK is a major concern. Opinion
-
CW500: Warren Buckley of BT Retail on BTCare
In this CW500 video, Warren Buckley, managing director, customer service, BT Retail, talks to Computer Weekly editor in chief Bryan Glick about BTCare, the telco's social media-based technical support service. CW500
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CW500: Dave Britton Met Office - Social media 'When it Matters'
In this CW500 video, Dave Britton, chief press officer at Met Office talks to Computer Weekly editor in chief Bryan Glick about the social media project that won Computer Weekly’s Best Use of Social Media award in 2011. CW500
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Government unaware how much it pays for e-mail services
Government departments do not know how much they are spending on e-mail services, according to research by Computer Weekly. News
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CW500: Transforming IT at HMRC, with CIO Phil Pavitt
Phil Pavitt, HM Revenue & Customs CIO, revealed the secrets behind running the UK's largest IT estate to CW500 Club members. Feature
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Enterprise Holdings uses ServiceNow to boost IT management
Car rental company Enterprise Holdings is deploying ServiceNow’s cloud services for IT service automation. News
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About IT operations management and IT support
IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.
