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Interview: Omnifone chief engineer Phil Sant builds code Lego-style
Phil Sant, co-founder and chief engineer at music streaming platform Omnifone, believes software developers need to take Lego approach CIO interview | 20 Jan 2015
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Airwave tackles network traffic spike on New Year’s Eve
Emergency services comms supplier Airwave records its most concentrated network usage ever in central London on New Year’s Eve Networks | 19 Jan 2015
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Mobile shopping matures, but retailers must link up dispatch
Mobile shopping matures, but retailers need to rethink logistics Retail IT | 14 Jan 2015
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Retail technology useless without back-end support, says John Lewis
Retailers can’t just rely on customer-facing mobile apps and websites to be successful – they need to invest in the back-end support too Retail IT | 12 Jan 2015
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Forrester: IT maintenance saps budget as tech spending increases
Technology spending is set to rise modestly, but the majority of IT spending will still go on maintaining existing systems News | 08 Jan 2015
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Internet of things requires customer services rethink, says Gartner
The growth of the internet of things will see devices begin to initiate customer service requests on behalf of humans, says Gartner News | 07 Jan 2015
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CIO interview: Federico Florez Gutierrez, Ferrovial
Armed with a Naval engineering degree, Federico Florez Gutierrez set course for a career in senior IT News | 05 Jan 2015
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Top 10 cloud stories of 2014
Cloud computing has evolved, giving businesses an increasing array of options from simple IT infrastructure up to full business applications 2014 review | 23 Dec 2014
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Top 10 datacentre stories of 2014
In 2014's datacentre market, trends of social, cloud, analytics and big data have influenced datacentre architectural decisions 2014 review | 22 Dec 2014
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Up to half of home and small business internet users at risk from router bug
An estimated 50% of home internet users are at risk from a bug affecting their routers News | 19 Dec 2014
- See more News on IT operations management and IT support
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Software defined everything: Throwing more software into the mix
In theory, the move to software-defined everything makes sense. What are the practicalities of the “SD” approach? Feature
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How to make applications resilient on AWS
Cloud services are susceptible to network and other outages. There is no silver bullet to boost the resilience of an AWS-hosted application Feature
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Microservices: How to prepare next-generation cloud applications
A microservice architecture promotes developing and deploying applications composed of autonomous, self-contained units Feature
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Network strategies for 2015
Looking at the bigger picture provides an opportunity to assess what emerging companies are doing to redefine networking thinking Feature
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Managing risk after support for Windows Server 2003 ends
With Microsoft due to end support for Windows Server 2003 in July 2015, we look at best practice for migration Feature
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Firms set eyes on digital, but will it fulfil their demands?
We look at the effect of digitisation and how CIOs can help businesses move forward while keeping day-to-day systems running Feature
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Meet the men and women who keep AT&T's network running
Somewhere in the UK, a crack team sits waiting to spring into action to support, protect and repair AT&T’s global network Network recovery
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Microsoft vies with VMware in the virtual machine market
VMware launched live migration in 2003. Since then, its capabilities have seen many enhancements, but Microsoft is starting to catch up Feature
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Choosing chips for next-generation datacentres
Why your next datacentre refresh should encompass alternative chip architectures. Feature
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Choice and ease of use: key elements of a good app store
Companies need to focus on individual user requirements and make sure their app store delivers the right tools for the right job Feature
- See more Features on IT operations management and IT support
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From service to strategy: the IT project management journey
Evolving technology is creating opportunities for the IT project manager to move away from firefighting and towards influencing business strategy Opinion
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Why excluding IT in M&A planning is a recipe for failure
More than 60% of acquisitions fail to meet their goals within the planned timeframe Opinion
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How much mainstream IT capacity does mobility consume?
The challenge for IT departments will be to quantify the impact of a growing number of mobile devices on their infrastructure Opinion
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Watermelon SLAs – making sense of green and red alerts
Often IT SLAs don’t reflect the real service and service experience of users. They also aren’t focused enough on the business results Opinion
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Software integration is removing system blindfolds
Since the introduction of auto-complete forms, there has been a steady progression in the way business data and information is handled software integration
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IT failure: The highs and lows of high availability
The causes of IT outages are many and varied and, more importantly, depend on the viewpoint of the observer Opinion
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Security: the oft-forgotten dimension
Companies are investing in sophisticated devices to protect the security of their computer systems but they are forgetting about one critical element - the employee. Opinion
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User acceptance testing needs real training, not just a short course
In spite of its importance, user acceptance testing (UAT) is often chaotic, problematic and ineffective Opinion
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IT may not have to worry about mobile device backup
Analyst Charles Brett offers some advice for IT departments on backing up data from mobile devices, tablets and smartphones, Opinion
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Improving the odds of succeeding with IT investments
How IT departments can increase the effect of IT projects on the business Opinion
- See more Opinion on IT operations management and IT support
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UKTech50 Video: Complex transformation – Royal Mail
In this video Catherine Doran will set out her approach to navigating the complexities of Royal Mail, and highlight the importance of challenging the status quo with bold thinking in IT leadership. Video
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CW500: IT governance in the era of "shadow IT" – Aimia
In this CW500 Club video, John Harris, chief technology officer, Aimia, talks to Computer Weekly editor in chief Bryan Glick about the challenges of IT governance in an era of shadow IT. Video
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CW500: IT governance in the era of "shadow IT" – Be2Change Consultancy
In this CW500 Club video, Christoph Burtscher, CEO, Be2Change Consultancy, talks to Computer Weekly editor in chief Bryan Glick about the challenges of IT governance in an era of shadow IT. Video
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Mainframe at 50: Why the mainframe keeps on going
For the last half a century the mainframe has been the technological workhorse enabling government policy and business processes Video
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Top IT priorities for 2014 in Europe
Exclusive Computer Weekly research showing how IT decision makers are spending their 2014 budgets. Photo Story
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UKtech50: Ian Cohen, Group CIO, Jardine Lloyd Thompson
At Computer Weekly’s annual UKtech50 event Ian Cohen, Jardine Lloyd Thompson, discussed fostering the next-generation of IT talent to an audience of CIOs, industry executives, public servants and business leaders who are driving the creation of a hig... Video
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How do you see the role of the IT leader changing?
Computer Weekly editor in chief Bryan Glick hosted a panel debate on the future of IT leadership at the recent Azzurri Connect user conference in London. Video
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Review of ITinvolve for Knowledge Management
Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. Photo Story
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Video interview: Fine-tuning decision-making
In this interview, Paul Michaels, CEO of busienss and technology consultancy ImprovIT, discusses a methodology for modelling decision-making Video
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UKtech50: Dave Ubachs, Procter & Gamble
Dave Ubachs, UK CIO, Procter & Gamble, shares some of the learnings and insights from the inventors of brand management, Procter & Gamble, and trace the CIO route from backroom to boardroom. Video
- See more Multimedia on IT operations management and IT support
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UKtech50: All our coverage of the 2012 programme
This guide covers the UKtech50 winners, announcements, photos and videos. guide
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Interview: Omnifone chief engineer Phil Sant builds code Lego-style
Phil Sant, co-founder and chief engineer at music streaming platform Omnifone, believes software developers need to take Lego approach CIO interview
-
Airwave tackles network traffic spike on New Year’s Eve
Emergency services comms supplier Airwave records its most concentrated network usage ever in central London on New Year’s Eve Networks
-
Mobile shopping matures, but retailers must link up dispatch
Mobile shopping matures, but retailers need to rethink logistics Retail IT
-
Retail technology useless without back-end support, says John Lewis
Retailers can’t just rely on customer-facing mobile apps and websites to be successful – they need to invest in the back-end support too Retail IT
-
Software defined everything: Throwing more software into the mix
In theory, the move to software-defined everything makes sense. What are the practicalities of the “SD” approach? Feature
-
How to make applications resilient on AWS
Cloud services are susceptible to network and other outages. There is no silver bullet to boost the resilience of an AWS-hosted application Feature
-
Forrester: IT maintenance saps budget as tech spending increases
Technology spending is set to rise modestly, but the majority of IT spending will still go on maintaining existing systems News
-
Internet of things requires customer services rethink, says Gartner
The growth of the internet of things will see devices begin to initiate customer service requests on behalf of humans, says Gartner News
-
Microservices: How to prepare next-generation cloud applications
A microservice architecture promotes developing and deploying applications composed of autonomous, self-contained units Feature
-
CIO interview: Federico Florez Gutierrez, Ferrovial
Armed with a Naval engineering degree, Federico Florez Gutierrez set course for a career in senior IT News
- See more All on IT operations management and IT support
About IT operations management and IT support
IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.
