IT operations management and IT support

Email Alerts

Register now to receive IT-related news, guides and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • Mainframe at 50: Why the mainframe keeps on going

    For the last half a century the mainframe has been the technological workhorse enabling government policy and business processes 

  • Top IT priorities for 2014 in Europe

    Exclusive Computer Weekly research showing how IT decision makers are spending their 2014 budgets. 

  • UKtech50: Ian Cohen, Group CIO, Jardine Lloyd Thompson

    At Computer Weekly’s annual UKtech50 event Ian Cohen, Jardine Lloyd Thompson, discussed fostering the next-generation of IT talent to an audience of CIOs, industry executives, public servants and business leaders who are driving the creation of a hig... 

  • How do you see the role of the IT leader changing?

    Computer Weekly editor in chief Bryan Glick hosted a panel debate on the future of IT leadership at the recent Azzurri Connect user conference in London. 

  • Review of ITinvolve for Knowledge Management

    Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. 

  • Video interview: Fine-tuning decision-making

    In this interview, Paul Michaels, CEO of busienss and technology consultancy ImprovIT, discusses a methodology for modelling decision-making 

  • UKtech50: Dave Ubachs, Procter & Gamble

    Dave Ubachs, UK CIO, Procter & Gamble, shares some of the learnings and insights from the inventors of brand management, Procter & Gamble, and trace the CIO route from backroom to boardroom. 

  • UKtech50: Susan Cooklin, Network Rail

    Susan Cooklin, CIO of Network Rail, discusses how the company needed to ensure that the IT operation during the London Olympics ran flawlessly during the events while running major technology change projects. 

  • UKtech50: Lyn Grobler, BP

    Lyn Grobler, VP and CIO IT&S corporate functions, BP, discusses how attracting, retaining and developing female talent is essential for any successful IT organisation. 

  • UKtech50: Paul Kane, BSkyB

    Paul Kane, head of product research engineering at BskyB, talks about how Sky approaches innovation from a research perspective, as well as how the company collaborates externally with other organisations to reach its goals and a few of the emerging ... 

  • See more Multimedia on IT operations management and IT support
About IT operations management and IT support

IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.