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CIO interview: Balfour Beatty CIO Danny Reeves on constructing a new bottom line
Balfour Beatty CIO Danny Reeves reveals the challenges of rethinking IT from the ground up after inheriting 10 datacentres CIO interview | 03 Dec 2013
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BT to launch self-install FTTC broadband on New Year’s Eve
The telecoms giant promises a cheaper install option, allowing customers to set up their own broadband from the last day of 2013 News | 28 Nov 2013
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Tesco consolidates global datacentres into UK shared service
Tesco is six months away from completing a three-year programme to deliver a single datacentre operation to support UK and international operations News | 26 Nov 2013
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Businesses plan support for remote devices
Businesses will increasingly provide remote support for tablets and smartphones, but security fears are still an obstacle News | 20 Nov 2013
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IT help desks adopt self-service strategy as staff cuts hit
Almost all service desks will use self-service tools to help cope amid job cuts which have left IT help desks with a huge drop in staff News | 20 Nov 2013
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M&S uses instore IT to train staff in multi-channel retail
Marks & Spencer is using in-store iPads and kiosks to train staff to support its multichannel retail strategy News | 20 Nov 2013
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Monitoring not enough for firms where IT and business are indistinguishable
Monitoring IT systems is not enough for organisations in some sectors which are totally reliant on IT to run their business News | 14 Nov 2013
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Call for graduates to apply for John Lewis technology scheme
Retailer John Lewis is encouraging university-leavers to apply for positions in its graduate development scheme News | 12 Nov 2013
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Cancer Research boosts IOPS with EMC XtremSF PCIe flash
Cancer Research deploys EMC XtremSF PCIe server-side flash storage, cutting Oracle CRM queries from hours to seconds and regaining IOPS on main storage arrays News | 12 Nov 2013
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Executing Your Strategy 1: Ideation
Ideation is based on the concept that life asks three fundamental questions News | 12 Nov 2013
- See more News on IT operations management and IT support
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How the datacentre market has evolved in 12 months
The increasing interest in co-location, hosting and cloud has led to murmurings around the death of in-house datacentres Feature
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Find, keep and grow IT talent
IT specialists with well-rounded expertise in emerging technologies are vital to any business. How do you get recruitment right? Feature
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How to monitor and improve the health of your datacentre
Any datacentre manager looking to support the business should take an end-to-end systems management approach to keep the datacentre in shape Feature
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Securing Android for business
As more Google Android devices enter the workplace, Computer Weekly looks at the best ways of securing the mobile operating system Feature
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Looking to the cloud for the future of datacentres
By 2020, the role of the datacentre – and perhaps even the IT leader who used to be responsible for it – will be very different Feature
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‘Owning the datacentre does not make sense for CIOs any more’
Lance Fisher, CIO of SThree, says the datacentre is a commodity and the problem of making it cost-effective, reliable and scalable is for vendors Interview
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SDN will change the world of network professionals
By providing the capability to move a large proportion of a switch’s work to an abstracted software layer, SDN is the way forward. Feature
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Wired vs wireless in the enterprise
What are the pros and cons of wired and wireless connectivity? And what does the future hold for the corporate environment? Feature
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Driving datacentre efficiency to meet future demand
Changes can wreak havoc in a datacentre that will outlive generations of servers. How can green facilities stay efficient in the face of IT progress? Feature
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CW500: Shared services present challenges and opportunities for CIOs
Shared IT services can help organisations cut back-office costs by as much as half, but CIOs face political battles to make them work Feature
- See more Features on IT operations management and IT support
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IT may not have to worry about mobile device backup
Analyst Charles Brett offers some advice for IT departments on backing up data from mobile devices, tablets and smartphones, Opinion
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Improving the odds of succeeding with IT investments
How IT departments can increase the effect of IT projects on the business Opinion
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Forrester: The impact of cloud on outsourcing contracts
Although still in its early stages, the transition of outsourcing engagements toward cloud-based models has begun Opinion
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Getting to grips with managing supply and demand
The way that companies connect with each other to do business can have a big effect on overall performance Opinion
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Customer relationship management vs business relationship management
Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Opinion
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Managing shadow IT
Shadow IT is the use of IT systems within an organisation without the approval, or even the knowledge, of corporate IT. What should you do in response? Opinion
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Security Think Tank: SQLi is basically a process problem
Why does SQL injection remain a successful way of attacking web applications? Opinion
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Forrester: Five key trends for your cloud journey
Cloud computing is going to go through big changes in 2012, Forrester analysts predict Opinion
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440 million reasons to learn three IT risk lessons
Companies can change their game to better prevent incidents, enable faster value creation, and avoid wasted time and money when managing risk Opinion
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Are you up to speed with business relationship management?
Over the course of the last 12 months there has been an increased amount of discussion around the process of business relationship management (BRM). Opinion
- See more Opinion on IT operations management and IT support
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How do you see the role of the IT leader changing?
Computer Weekly editor in chief Bryan Glick hosted a panel debate on the future of IT leadership at the recent Azzurri Connect user conference in London. Video
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Review of ITinvolve for Knowledge Management
Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. Photo Story
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Video interview: Fine-tuning decision-making
In this interview, Paul Michaels, CEO of busienss and technology consultancy ImprovIT, discusses a methodology for modelling decision-making Video
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UKtech50: Dave Ubachs, Procter & Gamble
Dave Ubachs, UK CIO, Procter & Gamble, shares some of the learnings and insights from the inventors of brand management, Procter & Gamble, and trace the CIO route from backroom to boardroom. Video
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UKtech50: Lyn Grobler, BP
Lyn Grobler, VP and CIO IT&S corporate functions, BP, discusses how attracting, retaining and developing female talent is essential for any successful IT organisation. Video
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UKtech50: Susan Cooklin, Network Rail
Susan Cooklin, CIO of Network Rail, discusses how the company needed to ensure that the IT operation during the London Olympics ran flawlessly during the events while running major technology change projects. Video
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UKtech50: Paul Kane, BSkyB
Paul Kane, head of product research engineering at BskyB, talks about how Sky approaches innovation from a research perspective, as well as how the company collaborates externally with other organisations to reach its goals and a few of the emerging ... Video
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UKtech50: Bill Beckler, Lastminute.com
Bill Beckler, head of innovation at Lastminute.com, tells us how to hire great people. Video
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CW 500: Spencer Izard, research manager, IDC, on cloud computing
In this CW500 Club video Spencer Izard, research manager, IDC talks to Computer Weekly editor in chief Bryan Glick about best practice in moving to the cloud. Video
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CW500: Mitchells & Butlers' COO Robin Young - IT in the boardroom
In this CW500 Club video, Mitchells & Butlers' COO Robin Young talks about how IT is perceived in the boardroom Video
- See more Multimedia on IT operations management and IT support
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UKtech50: All our coverage of the 2012 programme
This guide covers the UKtech50 winners, announcements, photos and videos. guide
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How do you see the role of the IT leader changing?
Computer Weekly editor in chief Bryan Glick hosted a panel debate on the future of IT leadership at the recent Azzurri Connect user conference in London. Video
-
CIO interview: Balfour Beatty CIO Danny Reeves on constructing a new bottom line
Balfour Beatty CIO Danny Reeves reveals the challenges of rethinking IT from the ground up after inheriting 10 datacentres CIO interview
-
BT to launch self-install FTTC broadband on New Year’s Eve
The telecoms giant promises a cheaper install option, allowing customers to set up their own broadband from the last day of 2013 News
-
Tesco consolidates global datacentres into UK shared service
Tesco is six months away from completing a three-year programme to deliver a single datacentre operation to support UK and international operations News
-
Review of ITinvolve for Knowledge Management
Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. Photo Story
-
How the datacentre market has evolved in 12 months
The increasing interest in co-location, hosting and cloud has led to murmurings around the death of in-house datacentres Feature
-
Businesses plan support for remote devices
Businesses will increasingly provide remote support for tablets and smartphones, but security fears are still an obstacle News
-
IT help desks adopt self-service strategy as staff cuts hit
Almost all service desks will use self-service tools to help cope amid job cuts which have left IT help desks with a huge drop in staff News
-
M&S uses instore IT to train staff in multi-channel retail
Marks & Spencer is using in-store iPads and kiosks to train staff to support its multichannel retail strategy News
-
Monitoring not enough for firms where IT and business are indistinguishable
Monitoring IT systems is not enough for organisations in some sectors which are totally reliant on IT to run their business News
- See more All on IT operations management and IT support
About IT operations management and IT support
IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.
