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CIO interview: The IT behind the academic cycle
David Swayne, CIO at South Bank University, talks about how the university’s IT copes with the peaks of activity in the academic year CIO interview | 23 Apr 2014
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Government signs £5.5m Microsoft deal to extend Windows XP support
The government has signed a deal with Microsoft to support Windows XP across the UK public sector for 12 months after 8 April deadline Windows software | 02 Apr 2014
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Mine machine data to boost business value
Businesses risk losing their competitive edge if they are unable to drill down into the information captured by machine-generated data News | 20 Mar 2014
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The psychology of IT projects: Why they fail
Mark Seneschall, an experienced IT projects professional, explains why IT projects so often prove so challenging, why they are so prone to failure in this book extract. News | 20 Mar 2014
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Upgrade networks, storage and DCIM to support the internet of things
Analyst Gartner has advised CIOs to prepare for major new investments in datacentre infrastructure to support the internet of things internet infrastructure | 18 Mar 2014
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Three-quarters of UK charities are failing to adapt to digital
Charities in the UK are failing to adopt digital agendas in their organisations News | 17 Mar 2014
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Insurance Industry IT: What’s costing you dearly?
Its time to replace badly automated insurance business processes with more flexible systems, say analysts Rob Bamforth and Clive Longbottom. News | 12 Mar 2014
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Workers spend more on devices than tea
Over a third of works have spent more than £250 on their own devices,compared to just £97 on tea or coffee per year News | 05 Mar 2014
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CIOs 'need to think like venture capitalists' says study
IT chiefs will need to start thinking like venture capitalists if they are going to help their organisations innovate News | 26 Feb 2014
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CIO interview: Fashion house Paul Smith steers a hybrid path to IT excellence
Paul Smith's head of IT has developed a Microsoft hybrid cloud strategy to increase responsiveness and operational efficiency CIO interview | 20 Feb 2014
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Essential tips for your first 100 days as an IT leader
IT leadership coach and martial arts teacher James Knight offers six tips on the critical first 100 days in an IT leadership role Feature
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The CIO supplier relationship: How to get the best from your suppliers
Professor Merlin Stone offers some insights to help CIOs manage their suppliers while avoiding potential pitfalls Feature
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Understanding the real value of IT and proving it to the business
At a time when costs are being continually squeezed, there is more pressure than ever to demonstrate the business value of technology Feature
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The digital CIO: How digital technology will change the role of IT leaders
We have now reached the point where corporate IT as we know it will succeed or fail Feature
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Case study: How John Lewis conquered the web
An in-depth look at the inside story of John Lewis' £40m e-commerce strategy. Case Study
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Troubleshooting datacentre management issues
Gaining better control of the datacentre has to be a high priority to ensure high levels of performance and availability Feature
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CW500: Is the CIO still as important in 2014?
Computer Weekly's CW500 Club kicked off this year's meetings with a look at the challenges CIOs will face in 2014 Feature
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The hidden threats facing your unsupported XP devices
Exorbitant custom support deal fees may not be the highest costs organisations running Windows XP will face after support ends in April. Feature
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Windows XP support will end this year – are you prepared?
April 2014 marks the point when Microsoft will finally end technical support for Windows XP. What should you do if you can't migrate by then? Feature
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How the datacentre market has evolved in 12 months
The increasing interest in co-location, hosting and cloud has led to murmurings around the death of in-house datacentres Feature
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User acceptance testing needs real training, not just a short course
In spite of its importance, user acceptance testing (UAT) is often chaotic, problematic and ineffective Opinion
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IT may not have to worry about mobile device backup
Analyst Charles Brett offers some advice for IT departments on backing up data from mobile devices, tablets and smartphones, Opinion
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Improving the odds of succeeding with IT investments
How IT departments can increase the effect of IT projects on the business Opinion
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Forrester: The impact of cloud on outsourcing contracts
Although still in its early stages, the transition of outsourcing engagements toward cloud-based models has begun Opinion
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Getting to grips with managing supply and demand
The way that companies connect with each other to do business can have a big effect on overall performance Opinion
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Customer relationship management vs business relationship management
Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Opinion
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Managing shadow IT
Shadow IT is the use of IT systems within an organisation without the approval, or even the knowledge, of corporate IT. What should you do in response? Opinion
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Security Think Tank: SQLi is basically a process problem
Why does SQL injection remain a successful way of attacking web applications? Opinion
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Forrester: Five key trends for your cloud journey
Cloud computing is going to go through big changes in 2012, Forrester analysts predict Opinion
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440 million reasons to learn three IT risk lessons
Companies can change their game to better prevent incidents, enable faster value creation, and avoid wasted time and money when managing risk Opinion
- See more Opinion on IT operations management and IT support
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Mainframe at 50: Why the mainframe keeps on going
For the last half a century the mainframe has been the technological workhorse enabling government policy and business processes Video
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Top IT priorities for 2014 in Europe
Exclusive Computer Weekly research showing how IT decision makers are spending their 2014 budgets. Photo Story
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UKtech50: Ian Cohen, Group CIO, Jardine Lloyd Thompson
At Computer Weekly’s annual UKtech50 event Ian Cohen, Jardine Lloyd Thompson, discussed fostering the next-generation of IT talent to an audience of CIOs, industry executives, public servants and business leaders who are driving the creation of a hig... Video
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How do you see the role of the IT leader changing?
Computer Weekly editor in chief Bryan Glick hosted a panel debate on the future of IT leadership at the recent Azzurri Connect user conference in London. Video
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Review of ITinvolve for Knowledge Management
Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. Photo Story
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Video interview: Fine-tuning decision-making
In this interview, Paul Michaels, CEO of busienss and technology consultancy ImprovIT, discusses a methodology for modelling decision-making Video
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UKtech50: Dave Ubachs, Procter & Gamble
Dave Ubachs, UK CIO, Procter & Gamble, shares some of the learnings and insights from the inventors of brand management, Procter & Gamble, and trace the CIO route from backroom to boardroom. Video
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UKtech50: Susan Cooklin, Network Rail
Susan Cooklin, CIO of Network Rail, discusses how the company needed to ensure that the IT operation during the London Olympics ran flawlessly during the events while running major technology change projects. Video
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UKtech50: Lyn Grobler, BP
Lyn Grobler, VP and CIO IT&S corporate functions, BP, discusses how attracting, retaining and developing female talent is essential for any successful IT organisation. Video
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UKtech50: Paul Kane, BSkyB
Paul Kane, head of product research engineering at BskyB, talks about how Sky approaches innovation from a research perspective, as well as how the company collaborates externally with other organisations to reach its goals and a few of the emerging ... Video
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UKtech50: All our coverage of the 2012 programme
This guide covers the UKtech50 winners, announcements, photos and videos. guide
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CIO interview: The IT behind the academic cycle
David Swayne, CIO at South Bank University, talks about how the university’s IT copes with the peaks of activity in the academic year CIO interview
-
Government signs £5.5m Microsoft deal to extend Windows XP support
The government has signed a deal with Microsoft to support Windows XP across the UK public sector for 12 months after 8 April deadline Windows software
-
Essential tips for your first 100 days as an IT leader
IT leadership coach and martial arts teacher James Knight offers six tips on the critical first 100 days in an IT leadership role Feature
-
The CIO supplier relationship: How to get the best from your suppliers
Professor Merlin Stone offers some insights to help CIOs manage their suppliers while avoiding potential pitfalls Feature
-
Understanding the real value of IT and proving it to the business
At a time when costs are being continually squeezed, there is more pressure than ever to demonstrate the business value of technology Feature
-
Mainframe at 50: Why the mainframe keeps on going
For the last half a century the mainframe has been the technological workhorse enabling government policy and business processes Video
-
Mine machine data to boost business value
Businesses risk losing their competitive edge if they are unable to drill down into the information captured by machine-generated data News
-
The psychology of IT projects: Why they fail
Mark Seneschall, an experienced IT projects professional, explains why IT projects so often prove so challenging, why they are so prone to failure in this book extract. News
-
The digital CIO: How digital technology will change the role of IT leaders
We have now reached the point where corporate IT as we know it will succeed or fail Feature
-
Case study: How John Lewis conquered the web
An in-depth look at the inside story of John Lewis' £40m e-commerce strategy. Case Study
- See more All on IT operations management and IT support
About IT operations management and IT support
IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.
