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IT departments to shrink dramatically within five years as cloud takes over
IT professionals will need to rethink their careers as corporate IT departments undergo a radical restructuring over the next five years News | 17 Jun 2013
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The Future of Corporate IT
This research study from CEB identifies five opportunities for CIOs to drive productivity and growth as organisations adopt new working practices. News | 10 Jun 2013
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European hotspots rip off Wi-Fi users
Almost all mobile workers have had personal experience of costly Wi-Fi, a survey has found News | 06 Jun 2013
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IT not ready to be the ‘Apple Genius Bar’
Aruba Networks' study shows BYOD will shape future of the enterprise, but CMO says the IT department needs to change for the mobile era News | 05 Jun 2013
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Care home operator manages Apple estate with Absolute
Software firm offers the right MDM solutions for LNT Group to manage a fleet of iPhones without needing individual iTunes accounts. News | 03 Jun 2013
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Cambridge Academies to save 70% in licensing cost with new datacentre strategy
A datacentre upgrade and use of a unified communication and management system across all its schools will help the Trust yield savings Case study | 31 May 2013
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BlackBerry Live 2013: ING Direct pilots BB10 devices and BES10 for management
Online bank ING Direct is undergoing a pilot with BlackBerry’s BB10 operating system, involving 300 Z10 and Q10 smartphones case study | 17 May 2013
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Green Grid highlights crucial role of datacentre facility operator
A datacentre facility operator should be involved throughout IT lifecycle to optimise energy efficiency and minimise complications datacentre efficiency | 14 May 2013
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Rivals Microsoft and AWS engage in joint development project for cloud computing
Public cloud rivals Microsoft and AWS have collaborated to help users manage Windows workloads on AWS cloud easily News | 10 May 2013
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CIO Interview: Graeme Hackland, CIO, Lotus F1 Team
Graeme Hackland, CIO of Lotus F1, has worked for the race car team for 16 years. He has seen major changes in IT both on and off the track News | 10 May 2013
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SDN will change the world of network professionals
By providing the capability to move a large proportion of a switch’s work to an abstracted software layer, SDN is the way forward. Feature
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Wired vs wireless in the enterprise
What are the pros and cons of wired and wireless connectivity? And what does the future hold for the corporate environment? Feature
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Driving datacentre efficiency to meet future demand
Changes can wreak havoc in a datacentre that will outlive generations of servers. How can green facilities stay efficient in the face of IT progress? Feature
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CW500: Shared services present challenges and opportunities for CIOs
Shared IT services can help organisations cut back-office costs by as much as half, but CIOs face political battles to make them work Feature
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How to manage your assets and control business costs
Asset lifecycle management allows the IT department to improve governance, mitigate risk and improve service quality and efficiency Feature
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SMEs: Optimising IT assets
A full lifecycle management approach to hardware can help small businesses extract the greatest value from their IT purchases. Feature
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Mandatory carbon reporting: Indirect emissions guidelines for IT managers
As the UK government announces mandatory carbon reporting for listed companies, how are IT managers to interpret guidelines on indirect emissions? Feature
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CW500: Transforming IT at HMRC, with CIO Phil Pavitt
Phil Pavitt, HM Revenue & Customs CIO, revealed the secrets behind running the UK's largest IT estate to CW500 Club members. Feature
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IT service assurance in a hybrid cloud environment
CIOs need to ensure they can continue to provide the same levels of service in a mixed environment of cloud and legacy IT Feature
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Can a private cloud drive energy efficiency in datacentres?
As more and more companies virtualise datacentres, we ask if stepping into a private cloud would really mean greater energy efficiency. Feature
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Improving the odds of succeeding with IT investments
How IT departments can increase the effect of IT projects on the business Opinion
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Forrester: The impact of cloud on outsourcing contracts
Although still in its early stages, the transition of outsourcing engagements toward cloud-based models has begun Opinion
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Getting to grips with managing supply and demand
The way that companies connect with each other to do business can have a big effect on overall performance Opinion
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Customer relationship management vs business relationship management
Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Opinion
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Managing shadow IT
Shadow IT is the use of IT systems within an organisation without the approval, or even the knowledge, of corporate IT. What should you do in response? Opinion
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Security Think Tank: SQLi is basically a process problem
Why does SQL injection remain a successful way of attacking web applications? Opinion
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Forrester: Five key trends for your cloud journey
Cloud computing is going to go through big changes in 2012, Forrester analysts predict Opinion
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440 million reasons to learn three IT risk lessons
Companies can change their game to better prevent incidents, enable faster value creation, and avoid wasted time and money when managing risk Opinion
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Are you up to speed with business relationship management?
Over the course of the last 12 months there has been an increased amount of discussion around the process of business relationship management (BRM). Opinion
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Security Think Tank: Using big data for intelligence-led security
How can organisations use big data to yield hidden information of benefit to intelligence-led security? Opinion
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Video interview: Fine-tuning decision-making
In this interview, Paul Michaels, CEO of busienss and technology consultancy ImprovIT, discusses a methodology for modelling decision-making Video
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UKtech50: Dave Ubachs, Procter & Gamble
Dave Ubachs, UK CIO, Procter & Gamble, shares some of the learnings and insights from the inventors of brand management, Procter & Gamble, and trace the CIO route from backroom to boardroom. Video
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UKtech50: Susan Cooklin, Network Rail
Susan Cooklin, CIO of Network Rail, discusses how the company needed to ensure that the IT operation during the London Olympics ran flawlessly during the events while running major technology change projects. Video
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UKtech50: Lyn Grobler, BP
Lyn Grobler, VP and CIO IT&S corporate functions, BP, discusses how attracting, retaining and developing female talent is essential for any successful IT organisation. Video
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UKtech50: Paul Kane, BSkyB
Paul Kane, head of product research engineering at BskyB, talks about how Sky approaches innovation from a research perspective, as well as how the company collaborates externally with other organisations to reach its goals and a few of the emerging ... Video
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UKtech50: Bill Beckler, Lastminute.com
Bill Beckler, head of innovation at Lastminute.com, tells us how to hire great people. Video
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CW 500: Spencer Izard, research manager, IDC, on cloud computing
In this CW500 Club video Spencer Izard, research manager, IDC talks to Computer Weekly editor in chief Bryan Glick about best practice in moving to the cloud. Video
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CW500: Mitchells & Butlers' COO Robin Young - IT in the boardroom
In this CW500 Club video, Mitchells & Butlers' COO Robin Young talks about how IT is perceived in the boardroom Video
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CW500: BCS' Jim Norton - IT in the boardroom
In this CW500 Club video, immediate past president of the BCS, Jim Norton, talks about how IT is perceived in the boardroom. Video
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CW500: Warren Buckley of BT Retail on BTCare
In this CW500 video, Warren Buckley, managing director, customer service, BT Retail, talks to Computer Weekly editor in chief Bryan Glick about BTCare, the telco's social media-based technical support service. CW500
- See more Multimedia on IT operations management and IT support
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UKtech50: All our coverage of the 2012 programme
This guide covers the UKtech50 winners, announcements, photos and videos. guide
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IT departments to shrink dramatically within five years as cloud takes over
IT professionals will need to rethink their careers as corporate IT departments undergo a radical restructuring over the next five years News
-
The Future of Corporate IT
This research study from CEB identifies five opportunities for CIOs to drive productivity and growth as organisations adopt new working practices. News
-
European hotspots rip off Wi-Fi users
Almost all mobile workers have had personal experience of costly Wi-Fi, a survey has found News
-
IT not ready to be the ‘Apple Genius Bar’
Aruba Networks' study shows BYOD will shape future of the enterprise, but CMO says the IT department needs to change for the mobile era News
-
Care home operator manages Apple estate with Absolute
Software firm offers the right MDM solutions for LNT Group to manage a fleet of iPhones without needing individual iTunes accounts. News
-
Cambridge Academies to save 70% in licensing cost with new datacentre strategy
A datacentre upgrade and use of a unified communication and management system across all its schools will help the Trust yield savings Case study
-
BlackBerry Live 2013: ING Direct pilots BB10 devices and BES10 for management
Online bank ING Direct is undergoing a pilot with BlackBerry’s BB10 operating system, involving 300 Z10 and Q10 smartphones case study
-
Green Grid highlights crucial role of datacentre facility operator
A datacentre facility operator should be involved throughout IT lifecycle to optimise energy efficiency and minimise complications datacentre efficiency
-
Rivals Microsoft and AWS engage in joint development project for cloud computing
Public cloud rivals Microsoft and AWS have collaborated to help users manage Windows workloads on AWS cloud easily News
-
CIO Interview: Graeme Hackland, CIO, Lotus F1 Team
Graeme Hackland, CIO of Lotus F1, has worked for the race car team for 16 years. He has seen major changes in IT both on and off the track News
- See more All on IT operations management and IT support
About IT operations management and IT support
IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.
