Email Alerts
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Bank of America: When software relationships turn sour
Tibco has filed a lawsuit alleging the Merrill Lynch division of Bank of America illegally used $300m of its software for a major IT project Analysis | 25 Jul 2014
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Yorkshire councils upgrade networks for Tour de France
IP telephony and Wi-Fi upgrades help North Yorkshire and Leeds City Councils meet the demands of the Tour de France News | 24 Jul 2014
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Interview: Working with software providers to improve licensing Ts&Cs
Managing director Mark Flynn aims to turn Campaign for Clear Licensing into a membership and lobby group for IT users Executive interview | 23 Jul 2014
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Infosys takes the wheel in Daimler European datacentre deal
Daimler has signed a multi-year agreement with Infosys to run its datacentre operations in Europe Datacentre outsourcing | 22 Jul 2014
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IBM partners with Apple to deliver enterprise services for iOS
IBM has given Apple a major boost in the enterprise, through a partnership that will see it provide services and software for iOS Analysis | 16 Jul 2014
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Diageo puts ServiceNow fizz in IT service desk
Diageo has gone live with an implementation of ServiceNow to automate IT services as part of a global transformation Helpdesk software | 15 Jul 2014
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Software asset management can drive down licensing costs
With suppliers pulling the audit card, IT needs to get licence key in order. But strong software asset management (SAM) offers more than just licence compliance Asset management | 09 Jul 2014
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Government invites tenders for Emergency Services Network
Incumbent Airwave Solutions among several businesses invited to tender on the four lots of the new Emergency Services Network News | 08 Jul 2014
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Dunnhumby heads to Oracle cloud for back-office standardisation
Data science company Dunnhumby has launched a project to globalise its back-office business processes using Oracle Fusion cloud News | 08 Jul 2014
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SME IT staff buckling as IT consumerisation sends workloads soaring
IT professionals in the SME sector are buckling as trends such as the consumerisation of IT and shadow IT push workloads to unmanageable levels News | 07 Jul 2014
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Software asset management is key to datacentre planning
An ordered approach to managing software and hardware assets is essential to maximising your datacentre asset management
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Big Apple revolution: How to manage Macs in the enterprise
Apple’s products were once niche devices. Now, following a consumer-led initiative, they are widely used across the enterprise Feature
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The digital CIO: Making the business case for digital technology
When trying to win backing for digital technology, IT leaders would be wise to focus on benefits, not costs IT management
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Automating workloads to improve business efficiency
In the age of the customer, more and more pressure is being put on workload automation. We look at where workload automation is heading. Feature
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More speed and bandwidth: the road ahead for networks
IT and networking departments are evolving new strategies and technologies to address demand for apps, bandwidth and services Feature
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Royal Brompton & Harefield NHS Trust secures government backing for £6m IT modernisation programme
CIO interview: Joanna Smith, CIO. Royal Brompton and Harefield NHS Foundation Trust CIO interview
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Essential tips for your first 100 days as an IT leader
IT leadership coach and martial arts teacher James Knight offers six tips on the critical first 100 days in an IT leadership role Feature
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The CIO supplier relationship: How to get the best from your suppliers
Professor Merlin Stone offers some insights to help CIOs manage their suppliers while avoiding potential pitfalls Feature
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Understanding the real value of IT and proving it to the business
At a time when costs are being continually squeezed, there is more pressure than ever to demonstrate the business value of technology Feature
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The digital CIO: How digital technology will change the role of IT leaders
We have now reached the point where corporate IT as we know it will succeed or fail Feature
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Software integration is removing system blindfolds
Since the introduction of auto-complete forms, there has been a steady progression in the way business data and information is handled software integration
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IT failure: The highs and lows of high availability
The causes of IT outages are many and varied and, more importantly, depend on the viewpoint of the observer Opinion
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Security: the oft-forgotten dimension
Companies are investing in sophisticated devices to protect the security of their computer systems but they are forgetting about one critical element - the employee. Opinion
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User acceptance testing needs real training, not just a short course
In spite of its importance, user acceptance testing (UAT) is often chaotic, problematic and ineffective Opinion
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IT may not have to worry about mobile device backup
Analyst Charles Brett offers some advice for IT departments on backing up data from mobile devices, tablets and smartphones, Opinion
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Improving the odds of succeeding with IT investments
How IT departments can increase the effect of IT projects on the business Opinion
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Forrester: The impact of cloud on outsourcing contracts
Although still in its early stages, the transition of outsourcing engagements toward cloud-based models has begun Opinion
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Getting to grips with managing supply and demand
The way that companies connect with each other to do business can have a big effect on overall performance Opinion
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Customer relationship management vs business relationship management
Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Opinion
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Managing shadow IT
Shadow IT is the use of IT systems within an organisation without the approval, or even the knowledge, of corporate IT. What should you do in response? Opinion
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CW500: IT governance in the era of "shadow IT" – Be2Change Consultancy
In this CW500 Club video, Christoph Burtscher, CEO, Be2Change Consultancy, talks to Computer Weekly editor in chief Bryan Glick about the challenges of IT governance in an era of shadow IT. Video
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CW500: IT governance in the era of "shadow IT" – Aimia
In this CW500 Club video, John Harris, chief technology officer, Aimia, talks to Computer Weekly editor in chief Bryan Glick about the challenges of IT governance in an era of shadow IT. Video
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Mainframe at 50: Why the mainframe keeps on going
For the last half a century the mainframe has been the technological workhorse enabling government policy and business processes Video
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Top IT priorities for 2014 in Europe
Exclusive Computer Weekly research showing how IT decision makers are spending their 2014 budgets. Photo Story
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UKtech50: Ian Cohen, Group CIO, Jardine Lloyd Thompson
At Computer Weekly’s annual UKtech50 event Ian Cohen, Jardine Lloyd Thompson, discussed fostering the next-generation of IT talent to an audience of CIOs, industry executives, public servants and business leaders who are driving the creation of a hig... Video
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How do you see the role of the IT leader changing?
Computer Weekly editor in chief Bryan Glick hosted a panel debate on the future of IT leadership at the recent Azzurri Connect user conference in London. Video
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Review of ITinvolve for Knowledge Management
Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. Photo Story
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Video interview: Fine-tuning decision-making
In this interview, Paul Michaels, CEO of busienss and technology consultancy ImprovIT, discusses a methodology for modelling decision-making Video
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UKtech50: Dave Ubachs, Procter & Gamble
Dave Ubachs, UK CIO, Procter & Gamble, shares some of the learnings and insights from the inventors of brand management, Procter & Gamble, and trace the CIO route from backroom to boardroom. Video
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UKtech50: Lyn Grobler, BP
Lyn Grobler, VP and CIO IT&S corporate functions, BP, discusses how attracting, retaining and developing female talent is essential for any successful IT organisation. Video
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UKtech50: All our coverage of the 2012 programme
This guide covers the UKtech50 winners, announcements, photos and videos. guide
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CW500: IT governance in the era of "shadow IT" – Be2Change Consultancy
In this CW500 Club video, Christoph Burtscher, CEO, Be2Change Consultancy, talks to Computer Weekly editor in chief Bryan Glick about the challenges of IT governance in an era of shadow IT. Video
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CW500: IT governance in the era of "shadow IT" – Aimia
In this CW500 Club video, John Harris, chief technology officer, Aimia, talks to Computer Weekly editor in chief Bryan Glick about the challenges of IT governance in an era of shadow IT. Video
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Bank of America: When software relationships turn sour
Tibco has filed a lawsuit alleging the Merrill Lynch division of Bank of America illegally used $300m of its software for a major IT project Analysis
-
Yorkshire councils upgrade networks for Tour de France
IP telephony and Wi-Fi upgrades help North Yorkshire and Leeds City Councils meet the demands of the Tour de France News
-
Interview: Working with software providers to improve licensing Ts&Cs
Managing director Mark Flynn aims to turn Campaign for Clear Licensing into a membership and lobby group for IT users Executive interview
-
Infosys takes the wheel in Daimler European datacentre deal
Daimler has signed a multi-year agreement with Infosys to run its datacentre operations in Europe Datacentre outsourcing
-
Software asset management is key to datacentre planning
An ordered approach to managing software and hardware assets is essential to maximising your datacentre asset management
-
IBM partners with Apple to deliver enterprise services for iOS
IBM has given Apple a major boost in the enterprise, through a partnership that will see it provide services and software for iOS Analysis
-
Diageo puts ServiceNow fizz in IT service desk
Diageo has gone live with an implementation of ServiceNow to automate IT services as part of a global transformation Helpdesk software
-
Big Apple revolution: How to manage Macs in the enterprise
Apple’s products were once niche devices. Now, following a consumer-led initiative, they are widely used across the enterprise Feature
- See more All on IT operations management and IT support
About IT operations management and IT support
IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.
