Email Alerts
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IBM partners with Apple to deliver enterprise services for iOS
IBM has given Apple a major boost in the enterprise, through a partnership that will see it provide services and software for iOS Analysis | 16 Jul 2014
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Diageo puts ServiceNow fizz in IT service desk
Diageo has gone live with an implementation of ServiceNow to automate IT services as part of a global transformation Helpdesk software | 15 Jul 2014
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Software asset management can drive down licensing costs
With suppliers pulling the audit card, IT needs to get licence key in order. But strong software asset management (SAM) offers more than just licence compliance Asset management | 09 Jul 2014
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Government invites tenders for Emergency Services Network
Incumbent Airwave Solutions among several businesses invited to tender on the four lots of the new Emergency Services Network News | 08 Jul 2014
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Dunnhumby heads to Oracle cloud for back-office standardisation
Data science company Dunnhumby has launched a project to globalise its back-office business processes using Oracle Fusion cloud News | 08 Jul 2014
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SME IT staff buckling as IT consumerisation sends workloads soaring
IT professionals in the SME sector are buckling as trends such as the consumerisation of IT and shadow IT push workloads to unmanageable levels News | 07 Jul 2014
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Android is top choice as mobile business operating system
Android is the most popular operating system in business according to a new study from Frost & Sullivan News | 03 Jul 2014
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Survey: Storage budgets shrink while capacity balloons
451 Research survey finds storage budgets shrink while data volumes increase, as flash use becomes commonplace Research | 03 Jul 2014
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CIO Interview: Simon Hill, Caravan Club
What do the corporate giants Shell, BP and Guinness Brewing Worldwide have in common with the Caravan Club? Simon Hill has worked in the IT departments of all four CIO Interview | 01 Jul 2014
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Internet of Things already stretching networks to capacity
A new study reveals the scale of the challenges facing network managers as the Internet of Things becomes a reality News | 30 Jun 2014
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Software asset management is key to datacentre planning
An ordered approach to managing software and hardware assets is essential to maximising your datacentre asset management
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Big Apple revolution: How to manage Macs in the enterprise
Apple’s products were once niche devices. Now, following a consumer-led initiative, they are widely used across the enterprise Feature
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The digital CIO: Making the business case for digital technology
When trying to win backing for digital technology, IT leaders would be wise to focus on benefits, not costs IT management
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Automating workloads to improve business efficiency
In the age of the customer, more and more pressure is being put on workload automation. We look at where workload automation is heading. Feature
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More speed and bandwidth: the road ahead for networks
IT and networking departments are evolving new strategies and technologies to address demand for apps, bandwidth and services Feature
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Royal Brompton & Harefield NHS Trust secures government backing for £6m IT modernisation programme
CIO interview: Joanna Smith, CIO. Royal Brompton and Harefield NHS Foundation Trust CIO interview
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Essential tips for your first 100 days as an IT leader
IT leadership coach and martial arts teacher James Knight offers six tips on the critical first 100 days in an IT leadership role Feature
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The CIO supplier relationship: How to get the best from your suppliers
Professor Merlin Stone offers some insights to help CIOs manage their suppliers while avoiding potential pitfalls Feature
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Understanding the real value of IT and proving it to the business
At a time when costs are being continually squeezed, there is more pressure than ever to demonstrate the business value of technology Feature
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The digital CIO: How digital technology will change the role of IT leaders
We have now reached the point where corporate IT as we know it will succeed or fail Feature
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Software integration is removing system blindfolds
Since the introduction of auto-complete forms, there has been a steady progression in the way business data and information is handled software integration
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IT failure: The highs and lows of high availability
The causes of IT outages are many and varied and, more importantly, depend on the viewpoint of the observer Opinion
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Security: the oft-forgotten dimension
Companies are investing in sophisticated devices to protect the security of their computer systems but they are forgetting about one critical element - the employee. Opinion
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User acceptance testing needs real training, not just a short course
In spite of its importance, user acceptance testing (UAT) is often chaotic, problematic and ineffective Opinion
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IT may not have to worry about mobile device backup
Analyst Charles Brett offers some advice for IT departments on backing up data from mobile devices, tablets and smartphones, Opinion
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Improving the odds of succeeding with IT investments
How IT departments can increase the effect of IT projects on the business Opinion
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Forrester: The impact of cloud on outsourcing contracts
Although still in its early stages, the transition of outsourcing engagements toward cloud-based models has begun Opinion
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Getting to grips with managing supply and demand
The way that companies connect with each other to do business can have a big effect on overall performance Opinion
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Customer relationship management vs business relationship management
Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Opinion
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Managing shadow IT
Shadow IT is the use of IT systems within an organisation without the approval, or even the knowledge, of corporate IT. What should you do in response? Opinion
- See more Opinion on IT operations management and IT support
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Mainframe at 50: Why the mainframe keeps on going
For the last half a century the mainframe has been the technological workhorse enabling government policy and business processes Video
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Top IT priorities for 2014 in Europe
Exclusive Computer Weekly research showing how IT decision makers are spending their 2014 budgets. Photo Story
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UKtech50: Ian Cohen, Group CIO, Jardine Lloyd Thompson
At Computer Weekly’s annual UKtech50 event Ian Cohen, Jardine Lloyd Thompson, discussed fostering the next-generation of IT talent to an audience of CIOs, industry executives, public servants and business leaders who are driving the creation of a hig... Video
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How do you see the role of the IT leader changing?
Computer Weekly editor in chief Bryan Glick hosted a panel debate on the future of IT leadership at the recent Azzurri Connect user conference in London. Video
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Review of ITinvolve for Knowledge Management
Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. Photo Story
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Video interview: Fine-tuning decision-making
In this interview, Paul Michaels, CEO of busienss and technology consultancy ImprovIT, discusses a methodology for modelling decision-making Video
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UKtech50: Dave Ubachs, Procter & Gamble
Dave Ubachs, UK CIO, Procter & Gamble, shares some of the learnings and insights from the inventors of brand management, Procter & Gamble, and trace the CIO route from backroom to boardroom. Video
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UKtech50: Susan Cooklin, Network Rail
Susan Cooklin, CIO of Network Rail, discusses how the company needed to ensure that the IT operation during the London Olympics ran flawlessly during the events while running major technology change projects. Video
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UKtech50: Lyn Grobler, BP
Lyn Grobler, VP and CIO IT&S corporate functions, BP, discusses how attracting, retaining and developing female talent is essential for any successful IT organisation. Video
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UKtech50: Paul Kane, BSkyB
Paul Kane, head of product research engineering at BskyB, talks about how Sky approaches innovation from a research perspective, as well as how the company collaborates externally with other organisations to reach its goals and a few of the emerging ... Video
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UKtech50: All our coverage of the 2012 programme
This guide covers the UKtech50 winners, announcements, photos and videos. guide
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Software asset management is key to datacentre planning
An ordered approach to managing software and hardware assets is essential to maximising your datacentre asset management
-
IBM partners with Apple to deliver enterprise services for iOS
IBM has given Apple a major boost in the enterprise, through a partnership that will see it provide services and software for iOS Analysis
-
Diageo puts ServiceNow fizz in IT service desk
Diageo has gone live with an implementation of ServiceNow to automate IT services as part of a global transformation Helpdesk software
-
Big Apple revolution: How to manage Macs in the enterprise
Apple’s products were once niche devices. Now, following a consumer-led initiative, they are widely used across the enterprise Feature
-
Software asset management can drive down licensing costs
With suppliers pulling the audit card, IT needs to get licence key in order. But strong software asset management (SAM) offers more than just licence compliance Asset management
-
Government invites tenders for Emergency Services Network
Incumbent Airwave Solutions among several businesses invited to tender on the four lots of the new Emergency Services Network News
-
Dunnhumby heads to Oracle cloud for back-office standardisation
Data science company Dunnhumby has launched a project to globalise its back-office business processes using Oracle Fusion cloud News
-
SME IT staff buckling as IT consumerisation sends workloads soaring
IT professionals in the SME sector are buckling as trends such as the consumerisation of IT and shadow IT push workloads to unmanageable levels News
-
Android is top choice as mobile business operating system
Android is the most popular operating system in business according to a new study from Frost & Sullivan News
-
Survey: Storage budgets shrink while capacity balloons
451 Research survey finds storage budgets shrink while data volumes increase, as flash use becomes commonplace Research
- See more All on IT operations management and IT support
About IT operations management and IT support
IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.
