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Workers spend more on devices than tea
Over a third of works have spent more than £250 on their own devices,compared to just £97 on tea or coffee per year News | 05 Mar 2014
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CIOs 'need to think like venture capitalists' says study
IT chiefs will need to start thinking like venture capitalists if they are going to help their organisations innovate News | 26 Feb 2014
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CIO interview: Fashion house Paul Smith steers a hybrid path to IT excellence
Paul Smith's head of IT has developed a Microsoft hybrid cloud strategy to increase responsiveness and operational efficiency CIO interview | 20 Feb 2014
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Barclays to cut up to 12000 jobs 2014
Barclays bank is cutting 7000 jobs in the UK as part of a reduction of up to 12,000 jobs globally this year News | 11 Feb 2014
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DWP could face further multimillion-pound bill for IT project problems
The Department for Work and Pensions (DWP) could face further multimillion-pound charges as a result of two troubled IT projects Government IT | 04 Feb 2014
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Microsoft Windows 8.1 update to offer native desktop boot
Screenshots of a beta of the next update to Windows 8.1, have been leaked, which suggest Microsoft will allow users to boot directly into desktop mode. News | 31 Jan 2014
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Dell delivers cloud streaming via plug-in HDMI gadget
Dell is now shipping its plug-in cloud computing device, which is built on a gadget no larger than a USB memory stick News | 29 Jan 2014
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Property developer Lend Lease switches to infrastructure as a service to improve agility
Property developer Lend Lease deploys infrastructure as a service from Logicalis to replace its 10-year-old datacentre and cut costs News | 29 Jan 2014
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Top 10 premium content articles of 2013
Computer Weekly presents a selection of the most popular premium content reports and articles of 2013 2013 review | 31 Dec 2013
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Red Hat cloud ITSM deal part of wider migration to cloud
Open-source software supplier Red Hat is using a cloud-based service management package in a move that supports the firm’s migration of its IT operation to the cloud News | 13 Dec 2013
- See more News on IT operations management and IT support
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Troubleshooting datacentre management issues
Gaining better control of the datacentre has to be a high priority to ensure high levels of performance and availability Feature
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CW500: Is the CIO still as important in 2014?
Computer Weekly's CW500 Club kicked off this year's meetings with a look at the challenges CIOs will face in 2014 Feature
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The hidden threats facing your unsupported XP devices
Exorbitant custom support deal fees may not be the highest costs organisations running Windows XP will face after support ends in April. Feature
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Windows XP support will end this year – are you prepared?
April 2014 marks the point when Microsoft will finally end technical support for Windows XP. What should you do if you can't migrate by then? Feature
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How the datacentre market has evolved in 12 months
The increasing interest in co-location, hosting and cloud has led to murmurings around the death of in-house datacentres Feature
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Find, keep and grow IT talent
IT specialists with well-rounded expertise in emerging technologies are vital to any business. How do you get recruitment right? Feature
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How to monitor and improve the health of your datacentre
Any datacentre manager looking to support the business should take an end-to-end systems management approach to keep the datacentre in shape Feature
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Securing Android for business
As more Google Android devices enter the workplace, Computer Weekly looks at the best ways of securing the mobile operating system Feature
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Looking to the cloud for the future of datacentres
By 2020, the role of the datacentre – and perhaps even the IT leader who used to be responsible for it – will be very different Feature
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‘Owning the datacentre does not make sense for CIOs any more’
Lance Fisher, CIO of SThree, says the datacentre is a commodity and the problem of making it cost-effective, reliable and scalable is for vendors Interview
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User acceptance testing needs real training, not just a short course
In spite of its importance, user acceptance testing (UAT) is often chaotic, problematic and ineffective Opinion
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IT may not have to worry about mobile device backup
Analyst Charles Brett offers some advice for IT departments on backing up data from mobile devices, tablets and smartphones, Opinion
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Improving the odds of succeeding with IT investments
How IT departments can increase the effect of IT projects on the business Opinion
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Forrester: The impact of cloud on outsourcing contracts
Although still in its early stages, the transition of outsourcing engagements toward cloud-based models has begun Opinion
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Getting to grips with managing supply and demand
The way that companies connect with each other to do business can have a big effect on overall performance Opinion
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Customer relationship management vs business relationship management
Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Opinion
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Managing shadow IT
Shadow IT is the use of IT systems within an organisation without the approval, or even the knowledge, of corporate IT. What should you do in response? Opinion
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Security Think Tank: SQLi is basically a process problem
Why does SQL injection remain a successful way of attacking web applications? Opinion
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Forrester: Five key trends for your cloud journey
Cloud computing is going to go through big changes in 2012, Forrester analysts predict Opinion
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440 million reasons to learn three IT risk lessons
Companies can change their game to better prevent incidents, enable faster value creation, and avoid wasted time and money when managing risk Opinion
- See more Opinion on IT operations management and IT support
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Top IT priorities for 2014 in Europe
Exclusive Computer Weekly research showing how IT decision makers are spending their 2014 budgets. Photo Story
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UKtech50: Ian Cohen, Group CIO, Jardine Lloyd Thompson
At Computer Weekly’s annual UKtech50 event Ian Cohen, Jardine Lloyd Thompson, discussed fostering the next-generation of IT talent to an audience of CIOs, industry executives, public servants and business leaders who are driving the creation of a hig... Video
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How do you see the role of the IT leader changing?
Computer Weekly editor in chief Bryan Glick hosted a panel debate on the future of IT leadership at the recent Azzurri Connect user conference in London. Video
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Review of ITinvolve for Knowledge Management
Managing the knowledge of IT support teams is vital to reduce issue resolution times. The ITSM Review takes a look at the collaboration features in ITinvolve. Photo Story
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Video interview: Fine-tuning decision-making
In this interview, Paul Michaels, CEO of busienss and technology consultancy ImprovIT, discusses a methodology for modelling decision-making Video
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UKtech50: Dave Ubachs, Procter & Gamble
Dave Ubachs, UK CIO, Procter & Gamble, shares some of the learnings and insights from the inventors of brand management, Procter & Gamble, and trace the CIO route from backroom to boardroom. Video
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UKtech50: Susan Cooklin, Network Rail
Susan Cooklin, CIO of Network Rail, discusses how the company needed to ensure that the IT operation during the London Olympics ran flawlessly during the events while running major technology change projects. Video
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UKtech50: Lyn Grobler, BP
Lyn Grobler, VP and CIO IT&S corporate functions, BP, discusses how attracting, retaining and developing female talent is essential for any successful IT organisation. Video
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UKtech50: Paul Kane, BSkyB
Paul Kane, head of product research engineering at BskyB, talks about how Sky approaches innovation from a research perspective, as well as how the company collaborates externally with other organisations to reach its goals and a few of the emerging ... Video
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UKtech50: Bill Beckler, Lastminute.com
Bill Beckler, head of innovation at Lastminute.com, tells us how to hire great people. Video
- See more Multimedia on IT operations management and IT support
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UKtech50: All our coverage of the 2012 programme
This guide covers the UKtech50 winners, announcements, photos and videos. guide
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Workers spend more on devices than tea
Over a third of works have spent more than £250 on their own devices,compared to just £97 on tea or coffee per year News
-
CIOs 'need to think like venture capitalists' says study
IT chiefs will need to start thinking like venture capitalists if they are going to help their organisations innovate News
-
CIO interview: Fashion house Paul Smith steers a hybrid path to IT excellence
Paul Smith's head of IT has developed a Microsoft hybrid cloud strategy to increase responsiveness and operational efficiency CIO interview
-
Troubleshooting datacentre management issues
Gaining better control of the datacentre has to be a high priority to ensure high levels of performance and availability Feature
-
Barclays to cut up to 12000 jobs 2014
Barclays bank is cutting 7000 jobs in the UK as part of a reduction of up to 12,000 jobs globally this year News
-
DWP could face further multimillion-pound bill for IT project problems
The Department for Work and Pensions (DWP) could face further multimillion-pound charges as a result of two troubled IT projects Government IT
-
CW500: Is the CIO still as important in 2014?
Computer Weekly's CW500 Club kicked off this year's meetings with a look at the challenges CIOs will face in 2014 Feature
-
Microsoft Windows 8.1 update to offer native desktop boot
Screenshots of a beta of the next update to Windows 8.1, have been leaked, which suggest Microsoft will allow users to boot directly into desktop mode. News
-
Dell delivers cloud streaming via plug-in HDMI gadget
Dell is now shipping its plug-in cloud computing device, which is built on a gadget no larger than a USB memory stick News
-
Property developer Lend Lease switches to infrastructure as a service to improve agility
Property developer Lend Lease deploys infrastructure as a service from Logicalis to replace its 10-year-old datacentre and cut costs News
- See more All on IT operations management and IT support
About IT operations management and IT support
IT operations management and IT support are the core functions of an effective IT department. Day-to-day tasks such as running the helpdesk, infrastructure management, patching and maintenance offer opportunities for improving productivity and cutting costs. We analyse the latest trends and technologies to help you identify the products, services and best practices needed for quality IT operations and support.
