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IT Service Desk Engineer - 1st/2nd Line Support

IT Service Desk Engineer - 1st/2nd Line Support (MCP, MCSE, MCSA or CCNA)
London W1
Up to £24,000 Package (including Competitive Basic Salary, Bonuses, Travel Allowance, Dental and Healthcare, Pension, Accreditation and Training Plan subsidised)

As a dynamic IT services company, our client offers a range of services from managed services to individual technical solutions. As the winner of the Sunday Times 'Best Small Companies to Work for 2009' and Tech Track 100, they are one of the fastest growing and engaged companies in the UK. They believe in hiring only the best people. They are now looking to recruit IT Service Desk Engineer who is looking for long term career development, to join their team to support their growth.

This is the ideal opportunity for an MCP, MCSE, MCSA or CCNA certified IT support professional to develop their career with a fantastic company.

Not only does this role offer staff incentive schemes and the chance to specialise your skills around new and emerging technologies, but also ample scope for rapid career advancement with the chance to move into more senior positions.

As an IT Service Desk Engineer you'll be responsible for providing 1st/2nd line support to the company's customers. You'll join a vibrant and active team in a fun working environment and as such, you will need great personable skills, an articulate approach and the ability to fit in.

Your duties will include:

- Technical incident management and 1st and 2nd line IT support
- Remote monitoring of business-critical products and service levels, PC and server configuration
- PC and server configuration
- Proactive server monitoring and reporting
- System checks and back up monitoring and reporting
- When required, providing onsite support

To be considered for this position you must have:

- Experience in similar service desk/IT support role
- An MCP, MCSE, MCSA or CCNA certification

As an IT Service Desk Engineer, you should also have excellent communication, diagnostic and troubleshooting skills coupled with the ability to prioritise tasks whilst maintaining a clear customer focused approach.

To apply for the role of IT Service Desk Engineer (2nd Line Support, MCP, MCSE, MCSA, CCNA), please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.

Additional Keywords: IT Service Desk Engineer, IT Support Engineer, IT Support Analyst, 2nd Line Support, 1st Line Support Engineer, MCP, MCSE, MCSA, CCNA, Cisco Call Manager, Mac Support Engineer, Cisco Support Engineer, Microsoft Support Technician, Helpdesk Engineer, Helpdesk Support, IT.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.