News

IT operations management and IT support

• August 19, 2025 19 Aug'25

  Google spins up agentic SOC to speed up incident management

  Google Cloud elaborates on its vision for securing artificial intelligence unveiling new protections and capabilities across its product suite

• August 19, 2025 19 Aug'25

  ISACA launches AI security management certification

  ISACA accredited security professionals can now pursue a new AI security management credential

• August 18, 2025 18 Aug'25

  L’Oréal to promote cyber resilience for Britain’s beauty salons

  L’Oréal UK and Ireland will work with law enforcement, cyber educators and students, and other large organisations to help thousands of small salons across the UK improve their cyber resilience practice

• August 15, 2025 15 Aug'25

  Warlock claims ransomware attack on network services firm Colt

  UK network services firm Colt is attempting to recover various customer-facing systems following a cyber attack that has been claimed by the Warlock ransomware gang and may have arisen via a SharePoint flaw

• August 15, 2025 15 Aug'25

  Autocratic UAE gets democratic artificial intelligence

  US-China rivalry has come to a head in authoritarian Gulf state UAE, where OpenAI is attempting to make a stand for democracy and free speech

• August 13, 2025 13 Aug'25

  Santander will make AI training mandatory for all staff in 2026

  Spanish banking giant announces mandatory AI training for staff, and collaborates with OpenAI on a ‘data and AI-first transformation’

• August 12, 2025 12 Aug'25

  Researchers firm up ShinyHunters, Scattered Spider link

  ReliaQuest researchers present new evidence that firms up a potential link, or outright partnership, between the ShinyHunters and Scattered Spider cyber gangs

• August 12, 2025 12 Aug'25

  UK state-owned bank goes cloud-native

  State-owned National Savings and Investments bank used contract renewal as an opportunity to keep pace with changes in the market

• August 06, 2025 06 Aug'25

  Black Hat USA: Startup breaks secrets management tools

  Researchers at Cyata, an agentic identity specialist that has just emerged from stealth, found 14 CVEs in the widely used CyberArk Conjur and HashiCorp Vault enterprise secrets management platforms

• August 06, 2025 06 Aug'25

  Cyber criminals would prefer businesses don’t use Okta

  Okta details a phishing campaign in which the threat actor demonstrated some unusually strong opinions on what authentication methods they would like their targets to use

• August 06, 2025 06 Aug'25

  NCSC updates CNI Cyber Assessment Framework

  Updates to the NCSC’s Cyber Assessment Framework are designed to help providers of critical services better manage their risk profiles

• August 06, 2025 06 Aug'25

  Australian scaleup to bring AI-led data protection to the MoD

  The UK’s Ministry of Defence is embracing AI-led data protection in the wake of a major privacy breach, enlisting Australian cyber firm Castlepoint Systems to oversee sensitive records

• August 05, 2025 05 Aug'25

  Attacker could defeat Dell firmware flaws with a vegetable

  Cisco Talos discloses five vulnerabilities in cyber security firmware used on Dell Latitude and Precision devices, including one that could enable an attacker to log on with a spring onion

• August 04, 2025 04 Aug'25

  Black Hat USA: Halcyon and Sophos tag-team ransomware fightback

  Ransomware experts Halcyon and Sophos are to pool their expertise in ransomware, working together to enhance data- and intelligence-sharing and bringing more comprehensive protection to customers

• August 04, 2025 04 Aug'25

  Proliferation of on-premise GenAI platforms is widening security risks

  Research finds increased adoption of unsanctioned generative artificial intelligence platforms is magnifying risk and causing a headache for security teams

• August 04, 2025 04 Aug'25

  Integrated platforms offer lifeline to Singapore’s F&B sector

  A partnership between payments firm Adyen and restaurant operating system provider Atlas is helping merchants to streamline operations, slashing errors by up to 80% and boosting sales as the sector faces record closures

• August 04, 2025 04 Aug'25

  Interview: How ITSM helps deliver results at McLaren Racing

  We speak to Dan Keyworth, director of business technology at McLaren Formula One Team, about how IT keeps the F1 team on track

• July 31, 2025 31 Jul'25

  ServiceNow targets ‘data hell’, eyes BI play

  The workflow giant is building a data foundation for agentic AI and eyeing a slice of the business intelligence and analytics market

• July 30, 2025 30 Jul'25

  UK flights suspended after air traffic control outage

  Flights arriving and departing from the UK were disrupted by an outage affecting technical systems at air traffic control body NATS’ Swanwick facility

• July 30, 2025 30 Jul'25

  Scattered Spider tactics continue to evolve, warn cyber cops

  CISA, the FBI, NCSC and others have clubbed together to update previous guidance on Scattered Spider's playbook, warning of new social engineering tactics and exploitation of legitimate tools, among other things

• July 30, 2025 30 Jul'25

  MS Authenticator users face passkey crunch time

  The deadline for moving to passkeys in Microsoft Authenticator is rapidly approaching, and users are advised to take action now

• July 30, 2025 30 Jul'25

  AI-enabled security pushes down breach costs for UK organisations

  Organisations that are incorporating AI and automation into their cyber security practice are seeing improved outcomes when incidents occur, according to an IBM study

• July 29, 2025 29 Jul'25

  Global cyber spend will top $200bn this year, says Gartner

  Worldwide spending on cyber security will hit another record high in 2025, and will go higher still next year

• July 25, 2025 25 Jul'25

  Post Office will not compensate subpostmasters for IT outage

  Subpostmasters were unable to trade for nearly two hours last week when a problem at a Fujitsu datacentre put the Horizon system offline, but they will receive no payment for lost business

• July 24, 2025 24 Jul'25

  SharePoint users hit by Warlock ransomware, says Microsoft

  Microsoft’s security analysts confirm a number of cyber attacks on on-premise SharePoint Server users involve ransomware

• July 24, 2025 24 Jul'25

  Scattered Spider victim Clorox sues helpdesk provider

  Cleaning products manufacturer Clorox fell victim to a Scattered Spider social engineering attack two years ago – it blames its IT helpdesk provider, Cognizant

• July 24, 2025 24 Jul'25

  Dutch researchers use heartbeat detection to unmask deepfakes

  Dutch method to counter deepfakes analyses blood flow patterns in faces that current deepfake generation tools cannot yet replicate

• July 24, 2025 24 Jul'25

  ServiceNow tackles ‘sidecar AI’ chaos with agentic workforce strategy

  ServiceNow unveils agentic workforce strategy to orchestrate autonomous AI agents across business processes to help organisations avoid the complexity and problems with managing disconnected applications

• July 23, 2025 23 Jul'25

  Subpostmasters shoulder costs of Fujitsu’s Post Office IT outage

  Fujitsu datacentre outage hit subpostmaster sales for two hours, leaving subpostmasters to seek compensation

• July 22, 2025 22 Jul'25

  Microsoft confirms China link to SharePoint hacks

  Microsoft confirms two known China-nexus threat actors, and one other suspected state-backed hacking group, are exploiting vulnerabilities in SharePoint Server

• July 22, 2025 22 Jul'25

  Chinese cyber spies among those linked to SharePoint attacks

  Exploitation of the ToolShell RCE zero-day in Microsoft SharePoint continues to gather pace, with evidence emerging of exploitation by nation state-backed threat actors

• July 22, 2025 22 Jul'25

  UK government to bring in ransomware payment ban

  Critical infrastructure operators, hospitals, local councils and schools will be among those banned from giving in to cyber criminal demands as the UK moves forward with proposals to address the scourge of ransomware

• July 21, 2025 21 Jul'25

  Darktrace buys network visibility specialist Mira

  AI cyber giant Darktrace buys network security firm Mira for an undisclosed sum, seeking to enhance the tech stack it offers to highly regulated sectors

• July 21, 2025 21 Jul'25

  Patch ToolShell SharePoint zero-day immediately, says Microsoft

  The active exploitation of a dangerous zero-day vulnerability chain in Microsoft SharePoint – which was disclosed over the weekend – is underway. Immediate action is advised

• July 16, 2025 16 Jul'25

  Scattered Spider playbook evolving fast, says Microsoft

  Microsoft warns users over notable evolutions in Scattered Spider’s attack playbook, and beefs up some of the defensive capabilities it offers to customers in response

• July 16, 2025 16 Jul'25

  BBC plans to outsource and offshore thousands of tech roles

  The BBC is drawing up plans to outsource roles in its digital product group and finance, which could include some being carried out overseas

• July 15, 2025 15 Jul'25

  Current approaches to patching unsustainable, report says

  Organisations are struggling to prioritise vulnerability patching appropriately, leading to situations where everything is a crisis, which helps nobody, according to a report

• July 15, 2025 15 Jul'25

  Datadog doubles down on APAC, targets faster growth

  The observability tools supplier is executing a multi-year growth plan for Asia-Pacific and Japan, focusing on data residency, localisation and AI-driven observability to grow its market share

• July 14, 2025 14 Jul'25

  Brits clinging to Windows 10 face heightened risk, says NCSC

  Businesses and consumers alike may not feel the need to upgrade to Windows 11 as its predecessor approaches end-of-life, but they are putting their own security at risk, says the NCSC

• July 14, 2025 14 Jul'25

  Luxury retailer LVMH says UK customer data was stolen in cyber attack

  French luxury goods retailer LVMH has disclosed multiple cyber attacks in 2025 so far, and their impact is now spreading to the UK as a new incident affecting Louis Vuitton comes to light

• July 14, 2025 14 Jul'25

  Home Office dumps Fujitsu from IT services contract

  Home Office to take IT service desk contract in-house, with staff set to transfer from Fujitsu

• July 11, 2025 11 Jul'25

  Former Post Office staff in Horizon replacement bid team

  Escher, which supplied middleware in the Post Office Horizon system, is eyeing up the contract to replace the controversial software

• July 10, 2025 10 Jul'25

  Irish bank rolls out AI tools to 10,000 staff

  Following exploration of artificial intelligence’s potential in conjunction with staff, AIB is rolling the tools out across the company

• July 09, 2025 09 Jul'25

  CIOs will use AI and low-code to combat SaaS sprawl

  Nintex CEO Amit Mathradas explains why the proliferation of software-as-a-service tools is unsustainable and how CIOs are reclaiming control by building their own applications using artificial intelligence and automation

• July 08, 2025 08 Jul'25

  July Patch Tuesday brings over 130 new flaws to address

  Microsoft patched well over 100 new common vulnerabilities and exposures on the second Tuesday of the month, but its latest update is mercifully light on zero-days

• July 08, 2025 08 Jul'25

  M&S calls for mandatory ransomware reporting

  The government should extend ransomware reporting mandates to businesses to help gather more intelligence and better support victims, says M&S chairman Archie Norman

• July 03, 2025 03 Jul'25

  Air France-KLM to increase intelligence of bots that have saved 200,000 hours

  Airline group will now use agentic AI technology to make existing bots ‘more intelligent’

• July 02, 2025 02 Jul'25

  US CISA agency extends Iran cyber alert, warns of CNI threat

  The US Cybersecurity and Infrastructure Security Agency reiterates guidance for operators of critical national infrastructure as it eyes the possibility of cyber attacks from Iran

• July 02, 2025 02 Jul'25

  Scattered Spider link to Qantas hack is likely, say experts

  A developing cyber attack at Australian airline Qantas that started at a third-party call centre is already being tentatively attributed to Scattered Spider. Find out more and learn about the next steps for those affected

• July 02, 2025 02 Jul'25

  Dutch study uncovers cognitive biases undermining cyber security board decisions

  Dutch research reveals how cognitive biases can lead to catastrophic security decisions