News

IT operations management and IT support

June 11, 2020 11 Jun'20
CISOs buying into unified security proposition

The time is right for all-in-one security solutions, according to a report
June 11, 2020 11 Jun'20
Anger as government launches ‘pathetic’ and ‘pointless’ review of Horizon scandal

The government has been accused of launching a review that fails in getting to the bottom of one of the biggest miscarriages of justice in UK history
June 10, 2020 10 Jun'20
Decade-old vulnerability among 129 Patch Tuesday fixes

A 10 year-old bug in Windows Group Policies could easily enable attackers to gain highly privileged user status on target systems, opening the doors to a wave of cyber attacks
June 10, 2020 10 Jun'20
Nasty surprises lurking in furloughed employees’ inboxes

Research conducted by KnowBe4 points to a looming email security problem as furloughed employees head back to work

June 10, 2020 10 Jun'20
Coronavirus: Danske Bank to make permanent changes to working practices

Danske Bank has seen the value of remote working during the unplanned proof of concept triggered by the Covid-19 pandemic
June 09, 2020 09 Jun'20
Bankers say artificial intelligence will separate winners and losers

The application of artificial intelligence at banks will be the difference between the ones that succeed and the ones that fail in the coming years
June 08, 2020 08 Jun'20
Nordic CIO interview: Janne Puustinen, Valmet

Janne Puustinen built Finnish industrial technology company Valmet’s entire IT organisation from scratch after a demerger
June 05, 2020 05 Jun'20
Coronavirus: Digital bank Monzo cuts 120 staff

Digital challenger Monzo has announced 120 job cuts as it navigates the current economic slowdown
June 04, 2020 04 Jun'20
Small businesses failing on remote worker protection

Only one-third of people working for small businesses have received any guidance from their employers on how to secure their remote working set-up
June 03, 2020 03 Jun'20
Lidl Finland speeds up with new local server racks

Lidl brings server racks to its Finnish stores in a bid to improve connectivity and introduce new services to its customers

June 03, 2020 03 Jun'20
Security procurement framework goes live for NHS and public sector

Cyber Security Services Framework, developed by NHS Shared Business Services, has formally launched
June 03, 2020 03 Jun'20
CCRC sends 47 subpostmaster miscarriages of justice for appeal, asks for prosecution powers review

The Criminal Cases Review Commission sends 47 more subpostmaster cases to Court of Appeal and asks government to review private prosecution powers
June 03, 2020 03 Jun'20
Infosec 2020: Covid-19 an opportunity to change security thinking

The annual Infosecurity Europe is being held virtually this year, and speakers at an online panel session have been considering the impact of the pandemic on security awareness
June 03, 2020 03 Jun'20
How Teams and Office 365 connect NHS staff during the lockdown

NHS’s AGEM Commissioning Support Unit has migrated from on-premise SharePoint to Office 365 and is now using Teams
June 03, 2020 03 Jun'20
Keeping IT operations running for remote workers

Measuring employee experience and enabling self-service are some of the ways businesses can manage and empower a remote workforce
June 02, 2020 02 Jun'20
Government departments could cut payment costs through API deal

The UK government adds fintech to its approved procurement list which promises to cut the costs of receiving payments
June 02, 2020 02 Jun'20
VMware vulnerability leaves private clouds open to takeover

Ethical hackers from Citadelo uncovered a vulnerability in VMware Cloud Director that left private cloud owners open to takeover
June 02, 2020 02 Jun'20
How to succeed at site reliability engineering

Adoption of site reliability engineering is growing in Asia-Pacific, but organisations need to have the right organisational structure and culture to succeed
June 02, 2020 02 Jun'20
Subpostmasters to force scrutiny of government’s role in Post Office IT scandal

The government's role in the Post Office Horizon IT scandal could soon be put under the microscope as subpostmasters take their complaints to the Parliamentary Ombudsman
June 01, 2020 01 Jun'20
Egypt offers free tech scholarship to 100,000 citizens

Egypt's youths are being offered free training to help them to prepare for the careers of the future
June 01, 2020 01 Jun'20
HSBC platform uses AI to analyse trading data thousands of times faster

HSBC is offering its US share trading customers artificial intelligence-powered insights into public information about listed companies
June 01, 2020 01 Jun'20
How Saudi Arabia is using cloud to navigate the Covid-19 downturn

Organisations in Saudi Arabia are using cloud computing services to help them navigate challenges caused by the coronavirus pandemic
June 01, 2020 01 Jun'20
How managed threat hunting helps bust malicious insiders

Managed threat hunting services can help take some of the pressure off security operations centres and help ensure potential breaches don’t escalate into something far worse. We explore one such case with a happy ending
May 28, 2020 28 May'20
TSB Bank digitises banking forms in response to coronavirus lockdown

As part of its 2022 digital strategy, TSB has begun rolling out electronic forms designed in Adobe XD and processed using Adobe Sign
May 27, 2020 27 May'20
Subpostmasters crowdfund for justice in IT scandal

Campaign group calls for public support to help potential victims of Post Office Horizon IT scandal
May 27, 2020 27 May'20
Covid-19: Managing spikes in website traffic now IT leaders’ biggest challenge

AppDynamics research reveals that 95% of companies plot new tech course after Covid-19 outbreak as technologists see opportunity to show their value to the business
May 27, 2020 27 May'20
Hospital uses robots to manage air supply to patients

Northampton General Hospital deploys automation to ensure oxygen is always available as demand increases amid Covid-19 crisis
May 26, 2020 26 May'20
One-third of all bank jobs are now tech-related

The proportion of jobs in banks that are technology-related is growing quickly, accelerated further by the Covid-19 pandemic
May 26, 2020 26 May'20
900 more criminal prosecutions of subpostmasters could be unsafe because of IT failures

Post Office re-examines hundreds of prosecutions that could have resulted from faults in Horizon IT system
May 26, 2020 26 May'20
Android security vulnerabilities differ by country, say researchers

Manufacturers of Android devices including Huawei, Samsung and Xiaomi shipped devices with different levels of security in different regions, leaving their users exposed to attack
May 22, 2020 22 May'20
UK workers struggle to unplug from ‘new normal’ at home

As the country enters month three of enforced working from home, research reveals that as personal devices and app overload blurs home-work life, concerns arise over productivity and the mental state of the workforce
May 22, 2020 22 May'20
Why businesses will need to make change the new normal

The lockdown is forcing organisations to change how they operate, and a new study has found that businesses are keen to use automation where possible
May 22, 2020 22 May'20
Coronavirus: How MyIX is keeping Malaysians connected

Malaysia’s MyIX internet exchange has been classed as critical national infrastructure, with member telcos adding more capacity to meet the surge in demand for internet services
May 19, 2020 19 May'20
Post Office executive who tried to mislead judge in Horizon trial leaves via back door

Angela van den Bogerd leaves position as Post Office director quietly, despite many years of service
May 19, 2020 19 May'20
NHS trusts sign up to automation app store

Healthcare trusts extend relationships with automation supplier through access to a cloud-based marketplace of pre-baked automation
May 19, 2020 19 May'20
Vast majority of cyber attacks are easy to stop, says Verizon

Almost 90% of data breaches are motivated by the prospect of financial gain, but cyber criminals have clearly defined breach pathways, giving the good guys an advantage if they care to use it
May 18, 2020 18 May'20
Why a pandemic-specific BCP matters

Many organisations still do not have scenario-specific business continuity plans, which are helpful when the situation requires a customised response, such as a pandemic, according to Forrester
May 15, 2020 15 May'20
Sweden’s Preem puts automation to the test

Preem is automating software testing as part of a wider plan that includes the introduction of robotic process automation software
May 15, 2020 15 May'20
Rolls-Royce uses digital twins in Power Systems Customer 4.0 strategy

The Power Systems unit has begun using technology from Iotics to collect data points for engines in the field and build digital simulation models
May 14, 2020 14 May'20
Deutsche Bank’s planned tech spend unaffected by global crisis

Deutsche bank is driving on with its ambitious IT investment plans, with the Covid-19 pandemic, if anything, adding fuel to it
May 13, 2020 13 May'20
Report reveals inadequate cyber security at Schiphol Airport

A report has revealed problems with critical security systems in Amsterdam’s Schiphol Airport
May 13, 2020 13 May'20
COO interview: Suresh Viswanathan, TSB

TSB’s chief operating officer is overseeing the bank’s operations as it strives to build the right kind of IT reputation
May 13, 2020 13 May'20
Coronavirus: APAC organisations find scalability with cloud

Australia’s NSW Health and Indonesia’s HaloDoc are among a growing crop of Asia-Pacific organisations that are relying on cloud scalability to extend digital services to more users and customers
May 12, 2020 12 May'20
Coronavirus: Nationwide’s human expertise used to quickly build smart agent amid pandemic

Nationwide Building Society is the latest financial services company to quickly automate customer services related to Covid-19
May 12, 2020 12 May'20
Australia’s Kmart gears up for mainframe migration

Retailer is lifting and shifting some old Cobol code to AWS while rebuilding others into microservices in its mainframe migration move
May 11, 2020 11 May'20
Four in 10 Australians will share GPS data for alerting

Amid the Covid-19 pandemic, 40% of Australians are likely to share GPS data with the government to facilitate alerting, new study finds
May 11, 2020 11 May'20
Coronavirus: SMEs in the UAE forced to digitally transform

The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic, and technology is helping to lead the fight
May 07, 2020 07 May'20
IBM Think puts AI to use in IT operations

Its annual conference may be virtual, but IBM has remained focused on the key themes of hybrid IT, cloud and artificial intelligence
May 06, 2020 06 May'20
End-users failing to protect themselves online

Remote workers and stuck-at-home consumers are taking silly risks with their security during the coronavirus pandemic, according to a report
May 06, 2020 06 May'20
Open source community joins Covid-19 fight

Red Hat and others in the global open source community are doing their part to develop tools and other initiatives to help the world tide over the coronavirus outbreak
May 05, 2020 05 May'20
Coronavirus: Total outsourcing spending collapses in March

IT spending plunged in March, drastically reducing increases that had been expected in the EMEA region
May 04, 2020 04 May'20
Nordic real estate sector becoming increasingly digital

The Nordic real estate and construction industry is modernising through digital technology, with an injection of urgency amid global pandemic
May 04, 2020 04 May'20
Coronavirus: Do Indian companies still have an edge in Nordic outsourcing?

Covid-19 lockdowns and social distancing have affected Nordic outsourcing strategies. Do Indian firms still have the upper hand?
May 04, 2020 04 May'20
Research institutes warn of necessity for UK contact-tracing app to link to testing

BCS and Cass Business School call for proposed UK contact-tracing app not to be launched without alignment to testing and warns that without this link, NHS will not be able to “big data” its way out of “no data” situation
May 01, 2020 01 May'20
No going back to packed workplaces after Covid-19

A recent project by IT service providers outlines how, in a post-coronavirus world, businesses like Barclays Bank will reduce their reliance on skyscrapers packed with people
May 01, 2020 01 May'20
Subpostmasters receive their ‘inadequate’ damages over Horizon IT scandal

Subpostmasters who had their lives ruined by the Post Office’s faulty IT system have received their damages after a High Court victory
April 29, 2020 29 Apr'20
Nordic CIO interview: Stefan Olowsson, Swedish Social Insurance Agency

Stefan Olowsson, CIO at Sweden’s Försäkringskassan, helps to ensure social security payments run smoothly, which is a balancing act of innovation, data security and reliable delivery
April 29, 2020 29 Apr'20
Google chief suggests post-coronavirus cloud boost

Google’s GCP platform has seen increased demand during the Covid-19 coronavirus pandemic, and the company’s CEO believes economic recovery may lead to fewer on-premise datacentres
April 28, 2020 28 Apr'20
Almost half of security pros being redeployed during pandemic

Close to half of cyber security professionals say they have been taken off some or all of their security duties to focus attention elsewhere during the Covid-19 coronavirus pandemic
April 28, 2020 28 Apr'20
Covid-19 will decimate fintechs, but those that survive will prosper

The coronavirus will wipe out some fintechs, but those that get through it will share in the next growth phase of the industry's development
April 24, 2020 24 Apr'20
How likely are IT service providers to offer discounts in an unprecedented global recession?

As the global economy slows, businesses are trying to cut costs, with IT services one of the first stops – but what are the chances of a happy outcome?
April 23, 2020 23 Apr'20
Nasdaq gives customers real-time data through cloud platform

US stock exchange uses public cloud and APIs to provide investment companies with real-time data on trading activity
April 23, 2020 23 Apr'20
Mainframe skills surge as lockdown drives transaction growth

Mainframe skills and Cobol programming are now in demand as enterprises scale up to tackle increased online activity due to the coronavirus
April 21, 2020 21 Apr'20
Coronavirus: Leeds Building Society uses robots to cope with mortgage holiday demand

Building society initiates more automation software to cope with growing demand for mortgage deferrals
April 20, 2020 20 Apr'20
Managing the lockdown extension

The continued Covid-19 coronavirus lockdown means people will be working remotely for far longer. IT decision-makers and business leaders will need more than a quick fix
April 20, 2020 20 Apr'20
Coronavirus: Pandemic will see consolidation of offshore captive centres

Offshore captive IT operations owned by western businesses will be sold off to raise cash and boost efficiency amid Covid-19 pandemic
April 20, 2020 20 Apr'20
CaixaBank uses hybrid of conventional and quantum computers to classify risk

Spain's CaixaBank is using quantum computers as part of a project to assess risk using machine learning algorithms
April 17, 2020 17 Apr'20
Covid-19 will leave its legacy on global IT services

IT services buying and selling will go through a transformation during the coronavirus crisis
April 16, 2020 16 Apr'20
Coronavirus: India eases lockdown restrictions for IT service providers

Indian government allows IT services firms to bring half their staff back to delivery centres
April 15, 2020 15 Apr'20
Centrica deploys Citrix Cloud services on Azure to manage demand

Utility firm Centrica turns to Citrix on the Azure cloud to deal with its seasonal peak in call centre usage, which affects its virtual desktop environment
April 15, 2020 15 Apr'20
GitLab expands into Australia as DevOps tooling market heats up

DevOps platform supplier GitLab expands Down Under with a bigger workforce to meet the needs of local firms that are looking to speed up software development
April 09, 2020 09 Apr'20
Loan charge contractors face double whammy of life-changing repayment demands as past loans recalled

IT contractors already under pressure from HMRC to pay life-changing tax bills relating to their past involvement in loan remuneration schemes now face calls to repay the original loans, too. Computer Weekly investigates
April 08, 2020 08 Apr'20
What next for subpostmasters’ miscarriage of justice appeals?

Computer Weekly looks at the next stages in the process to clear the names of subpostmasters wrongly prosecuted for the crimes of theft and false accounting
April 06, 2020 06 Apr'20
Coronavirus: BPO and IT services delivered from India face big challenges

UK businesses receiving business process outsourcing and IT services from India will face disruption, but IT services from large IT suppliers less so
April 02, 2020 02 Apr'20
What the Court of Appeal referrals mean to those who campaigned for justice for subpostmasters

Former subpostmasters and their supporters describe their feelings after their appeals against convictions – some of which are nearly 20 years old – get sent to the Court of Appeal
April 02, 2020 02 Apr'20
Coronavirus: Is Zoom safe and should security teams ban it?

Zoom’s rapid rise to prominence has highlighted a score of security problems with the service. Should CISOs try to steer their organisations away from it, or ban it outright?
April 01, 2020 01 Apr'20
Air industry eyes £300m savings through blockchain for cargo efficiency

Air transport alliance tests use of blockchain to transform the multibillion-pound industry that manages air cargo transportation
March 31, 2020 31 Mar'20
Coronavirus readiness: Three technology-led steps the NHS is taking

With the risk of the Covid-19 virus spreading, NHS Digital has needed to make rapid changes to its 111 service
March 27, 2020 27 Mar'20
How subpostmasters made legal history with biggest referral of potential miscarriages of justice

Subpostmasters seeking redress of prosecutions at the hands of an IT system force the biggest ever UK referral of cases of potential miscarriages of justice to the Court of Appeal
March 26, 2020 26 Mar'20
Coronavirus: What are the latest free cyber security offers?

We round up the latest free offers on cyber security products and services being made available during the Covid-19 coronavirus crisis
March 26, 2020 26 Mar'20
Subpostmaster prosecutions to be considered by Court of Appeal for miscarriages of justice

The Criminal Cases Review Commission is referring 39 subpostmaster prosecutions to the Court of Appeal to review for possible miscarriages of justice, with further analysis on 22 more cases ongoing
March 26, 2020 26 Mar'20
Coronavirus: Openreach to restrict engineers’ home visits

BT’s national broadband provision division announces that it is to cut down on home visits throughout the UK and focus only on national infrastructure, essential public services and vulnerable customers
March 25, 2020 25 Mar'20
Coronavirus: Amazon and eBay failing to stop profiteers, says Which?

Despite promises by both Amazon Marketplace and eBay to crack down on coronavirus-profiteering, a Which? investigation has found plenty of sellers charging inflated prices for goods such as hand sanitiser
March 25, 2020 25 Mar'20
Coronavirus: iFixit builds resource to support medical technicians

Mobile phone DIY repair site is building on the work of Frank’s Hospital Workshop to help medtechs repair ventilators
March 25, 2020 25 Mar'20
Meeting reviewing subpostmaster applications to appeal criminal prosecutions moves into second day

The Criminal Cases Review Commission has extended a meeting considering subpostmaster applications to appeal criminal convictions resulting from a faulty Post Office IT system
March 23, 2020 23 Mar'20
Coronavirus: Post Office postpones subpostmaster compensation scheme amid Covid-19 crisis

Scheme to compensate subpostmasters who suffered because of computer errors in the Post Office’s Horizon system is delayed
March 23, 2020 23 Mar'20
Coronavirus: Spain to use artificial intelligence to automate testing

Authorities in Spain have invested in robots to automate the testing of citizens for the Covid-19 coronavirus
March 23, 2020 23 Mar'20
Coronavirus: CCRC uses Microsoft Teams to consider subpostmaster appeals

Criminal Cases Review Commission to use Microsoft Teams to ensure review of subpostmaster prosecutions is held on time
March 23, 2020 23 Mar'20
Interview: Jamil Farshchi, CISO, Equifax

Equifax CISO Jamil Farshchi discusses public cloud and why it’s not something IT security professionals should be afraid of
March 23, 2020 23 Mar'20
Singapore’s JTC taps GIS platform in Punggol Digital District

The planners behind Singapore’s Punggol Digital District are using a geographic information system to make better planning decisions and improve day-to-day operations
March 23, 2020 23 Mar'20
Seek ditches pagers for cloud service in IT operations

Australian employment marketplace Seek is doing away with pagers in favour of PagerDuty’s cloud-based digital operations platform to scale up its IT operations in Asia and Australia
March 20, 2020 20 Mar'20
MP warns minister not to parrot civil servants’ lines on Post Office IT scandal

MP Kevan Jones has warned a government minister not to repeat the mistakes of predecessors in relation to the Post Office Horizon IT scandal
March 20, 2020 20 Mar'20
How an Estonian digital nation emerged from the embers of Soviet rule

Estonia’s minister for foreign trade and IT tells Computer Weekly how the country went from having no governmental infrastructure in the early 1990s to acquiring the label “digital nation”
March 19, 2020 19 Mar'20
Coronavirus: NHS to roll out Microsoft Teams to hospitals

Secure, cloud-based Microsoft collaboration tool Teams will be made available across the NHS, even those hospitals not on NHSMail
March 18, 2020 18 Mar'20
Push for digitisation in Malaysia amid coronavirus crisis

Event cancellations and travel bans are spurring more companies to embrace digital tools to support remote and flexible working arrangements
March 18, 2020 18 Mar'20
Swedish municipalities test AI to drive efficiencies and cost savings

Research in Sweden measures the benefits of using artificial intelligence in local government operations
March 17, 2020 17 Mar'20
Covid-19: Three technology areas that CIOs must address

CIOs will need to consider the IT measures that will be needed to support their organisations as the government ramps up its response to the coronavirus
March 16, 2020 16 Mar'20
Secret Post Office deals cause fury among Horizon IT scandal campaigners

The Post Office has sparked anger with secret settlements with subpostmasters outside the recent legal action against it
March 12, 2020 12 Mar'20
CIO interview: Miguel Rio Tinto, Emirates NBD

The Dubai-based banking group’s CIO, Miguel Rio Tinto, talks about its ambitious digital transformation plans
March 12, 2020 12 Mar'20
IT Priorities 2020: Nearly two-thirds of Nordic IT leaders expect a budget increase this year

Nordic IT leaders are expecting budgets to rise as they move to more advanced stages of their digital transformations