News

IT operations management and IT support

• January 07, 2021 07 Jan'21

  Hackney Council data leaked by Pysa ransomware gang

  Council data stolen in October is leaked online in a double extortion attack

• January 07, 2021 07 Jan'21

  Robust member administration system indispensable for Dutch Coeliac Society

  Organisation had to find a dedicated member administration system to support existing members, new members and countless volunteers

• January 06, 2021 06 Jan'21

  SolarWinds attack almost certainly work of Russian spooks

  Investigations into the far-reaching SolarWinds Solorigate attack did not let up during the holidays

• January 06, 2021 06 Jan'21

  NHS trust says appointment processes robust despite criticism of role for Post Office scandal CEO

  NHS trust defends its director appointment process following an external review of its recruitment of former Post Office CEO Paula Vennells

• January 05, 2021 05 Jan'21

  Banking trade body calls for increased contactless payment limit

  UK Finance proposes an increase in the limit on spending using contactless cards

• January 04, 2021 04 Jan'21

  Caerphilly council delivers free school meals through automation

  Welsh council expands its robotic process automation project, which has successfully helped the council deliver free school meals during the Covid-19 pandemic

• December 30, 2020 30 Dec'20

  Top 10 Benelux IT stories of 2020

  Here are Computer Weekly’s top 10 Benelux IT stories of 2020

• December 24, 2020 24 Dec'20

  Top 10 Middle East stories of 2020

  Here are Computer Weekly’s top 10 Middle East stories of 2020

• December 23, 2020 23 Dec'20

  Top 10 Australia IT stories of 2020

  Here are Computer Weekly’s top 10 Australia IT stories of 2020

• December 23, 2020 23 Dec'20

  Wipro acquires IT units at German wholesalers

  German wholesaler Metro has sold IT units to Indian IT services company Wipro, as part of a long-term agreement

• December 22, 2020 22 Dec'20

  Top 10 end-user computing stories of 2020

  Here are Computer Weekly’s top 10 end-user computing stories of 2020

• December 21, 2020 21 Dec'20

  Nordic CIO interview: Åsa Melvanius, Lund municipality

  For Åsa Melvanius, CDO at the Swedish municipality of Lund, created a “robot factory” that has saved the city more than 6,500 hours by automating routine processes

• December 21, 2020 21 Dec'20

  Top 10 artificial intelligence stories of 2020

  AI has moved beyond a tool for web giants and internet startups to something mainstream businesses should take seriously

• December 21, 2020 21 Dec'20

  Top 10 enterprise IT in the Nordics stories of 2020

  Here are Computer Weekly’s top 10 Nordic enterprise IT stories of 2020

• December 20, 2020 20 Dec'20

  THKD taps SAP and Azure to improve patient experience

  Malaysian healthcare group THKD is deploying new SAP systems and plans to tap Azure’s cloud infrastructure to enhance patient experience

• December 18, 2020 18 Dec'20

  Prepare for bringing people back to the office with the Nordic tech startup blueprint

  Business can learn lessons from Nordic tech startups to prepare employees to return to the office after Covid restrictions

• December 18, 2020 18 Dec'20

  Utility supplier People’s Energy has entire customer list stolen

  All 270,000 customers of People’s Energy, a renewable energy startup, have had their details compromised in a major data breach incident

• December 18, 2020 18 Dec'20

  SolarWinds cyber attack is ‘grave risk’ to global security

  More victims of the SolarWinds Orion Sunburst cyber attack are being identified as the massive scale of the Russia-linked cyber espionage campaign becomes more clear

• December 17, 2020 17 Dec'20

  Post Office suffers latest court defeat in Horizon IT scandal

  Court of Appeal indicates subpostmasters can pursue appeal route that could do more damage to Post Office’s reputation

• December 17, 2020 17 Dec'20

  Dodgy browser extensions put social media users at risk

  More than three million users of third-party browser extensions for Instagram, Facebook, Vimeo and others have been infected with malware, according to Avast

• December 17, 2020 17 Dec'20

  NHS Scotland taps Check Point to secure Covid-19 data

  NHS National Services Scotland is working with security firm Check Point to safeguard its sensitive data in the cloud and support its work on the coronavirus

• December 17, 2020 17 Dec'20

  FireEye and partners release SolarWinds kill-switch

  A so-called kill-switch for the dangerous SolarWinds Sunburst attack should allay some user fears, but is not a full fix for the issue

• December 17, 2020 17 Dec'20

  UK police unlawfully processing over a million people’s data on Microsoft 365

  The roll-out of Microsoft 365 to dozens of UK police forces may be unlawful, because many have failed to conduct data protection checks before deployment and hold no information on their contracts

• December 16, 2020 16 Dec'20

  Singapore employees want more support for remote working

  Singapore workers faced challenges in accessing internal company resources, spotty connections and had to use their personal devices for business while working remotely

• December 15, 2020 15 Dec'20

  UK government unveils details of upcoming online harms rules

  Online Harms Bill due early 2021 will introduce GDPR-style fines for technology companies that breach online duty of care rules

• December 15, 2020 15 Dec'20

  SolarWinds cyber attack: How worried should I be, and what do I do now?

  Security teams across the world are on high alert as more details emerge of the widespread SolarWinds ‘Sunburst’ attack. What do defenders need to do next?

• December 15, 2020 15 Dec'20

  Finland examines wider use of AI video camera technology

  Authorities in Helsinki will use artificial intelligence and video technologies to help them automate monitoring of crowds

• December 15, 2020 15 Dec'20

  Air purifier manufacturer creates IoT service in the cloud

  Sweden’s Blueair introduces new functionality for customers through a cloud-based internet of things platform

• December 14, 2020 14 Dec'20

  FireEye identifies flaw in networking monitoring software as US agencies attacked

  Cyber security company says investigations have revealed security breach occurred because of a flaw in a network monitoring software

• December 14, 2020 14 Dec'20

  Appointment of disgraced former Post Office executive at Welsh FA questioned by MP

  The appointment of a former Post Office executive, who tried to mislead a judge, in the Football Association of Wales has been questioned by an MP

• December 13, 2020 13 Dec'20

  Singapore trials beacons to bolster police operations

  Police beacons equipped with video cameras, sirens, floodlights and speakers are being deployed at two parks to improve public safety in a year-long trial

• December 11, 2020 11 Dec'20

  Disputed PostgreSQL bug exploited in cryptomining botnet

  PGMiner cryptomining botnet remained unnoticed by exploiting a disputed CVE in PostgreSQL

• December 11, 2020 11 Dec'20

  Surge in Covid-19 vaccine phishing scams reported

  Check Point and KnowBe4 share details of a growing number of phishing campaigns using the prospect of a Covid-19 vaccine as a lure

• December 11, 2020 11 Dec'20

  History made as subpostmasters wrongly prosecuted in Horizon IT scandal have convictions quashed

  Six subpostmasters who were wrongly prosecuted for accounting shortfalls caused by computer errors have their convictions quashed after years of campaigning

• December 10, 2020 10 Dec'20

  Challenger banks hindered by lack of customer confidence

  Despite an acceleration in the use of digital banking services, challenger banks face the obstacle of winning customer trust

• December 09, 2020 09 Dec'20

  Gousto uses PagerDuty to cope with lockdown business boom

  The recipe box startup has seen a huge growth in demand for its products as people shop for online dinners, which put a strain on its helpdesk

• December 09, 2020 09 Dec'20

  Patch Tuesday: Microsoft presents just 58 CVEs for Christmas

  The final Patch Tuesday of 2020 contains 58 fixes, a minnow compared to some recent drops, but many are still of high importance

• December 09, 2020 09 Dec'20

  There’s no going back to pre-pandemic security approaches

  The cyber security world will probably never return to its pre-pandemic state, and different approaches to security will come to the fore in 2021

• December 08, 2020 08 Dec'20

  Societe Generale latest banking giant to cut costs and increase digital investment

  French bank Societe Generale is merging two retail brands and increasing investment in its digital offering to meet its ambitious customer acquisition plans

• December 08, 2020 08 Dec'20

  Russian state actors exploiting VMware bug to hijack data, users warned

  Russian APT groups are actively exploiting a vulnerability in VMware products to access protected data, according to latest warnings

• December 08, 2020 08 Dec'20

  Tesco uses Netcall to speed up insurance claims process

  An in-house team has used a low-code platform from Netcall to develop an application for Tesco Underwriting

• December 07, 2020 07 Dec'20

  Post Office IT scandal CEO Paula Vennells jumps NHS ship as pressure mounts

  CEO at the centre of the scandal that saw innocent people bankrupted and some sent to prison steps down from NHS role as pressure for her resignation grows

• December 07, 2020 07 Dec'20

  A trillion dollars lost to cyber crime every year

  Data collated by McAfee and the Centre for Strategic and International Studies highlights the growing impact of cyber crime

• December 03, 2020 03 Dec'20

  Nova casts light on streaming network issues as energy demands soar

  So-called industry-first solution brings new revenue opportunities, reduces churn and differentiates offer for video providers as they struggle to cope with energy surge in providing services

• December 03, 2020 03 Dec'20

  Allied Irish Bank prioritises digital services as it cuts workforce

  Bank is cutting its operating costs by 10% with job cuts and facility closures, but will continue to invest heavily in technology

• December 03, 2020 03 Dec'20

  Bank of England enlists development partner to unlock cloud

  Bank has agreed a two-year deal with a cloud development platform provider as it seeks to take its cloud journey to the next level

• December 03, 2020 03 Dec'20

  ICT disaster threatens Dutch environment law

  The Dutch government’s revamp of its construction planning law faces major IT challenges and scepticism

• December 03, 2020 03 Dec'20

  Dangerous Trickbot evolves to target UEFI/BIOS firmware

  Dubbed Trickboot by researchers, Trickbot’s new features enable malicious actors to read, write or even erase UEFI/BIOS firmware

• December 02, 2020 02 Dec'20

  Double extortion ransomware will be a big theme in 2021

  Defenders will see heightened levels of cyber crime next year as criminals pivot their attacks from data encryption to exfiltration

• December 02, 2020 02 Dec'20

  CIO interview: John Davison, First Central Group

  For the last nine years, John Davison has provided an IT strategy to drive business operations. Automation is the next phase of that strategy

• December 01, 2020 01 Dec'20

  ABN Amro to sell head office as it focuses on enabling remote working

  Dutch bank is selling its head office and redesigning another facility to facilitate increased home working

• November 30, 2020 30 Nov'20

  IT Priorities: APAC enterprises readying recovery budget

  Enterprises in Asia-Pacific are investing in cloud and other key technologies to not only survive but thrive in the post-pandemic world

• November 24, 2020 24 Nov'20

  Post Office accused of lying and being in contempt of Parliament in IT scandal

  Campaigning politician demands access to documents that could prove that the Post Office lied

• November 23, 2020 23 Nov'20

  MPs subjected to over 22 million malicious email attacks in 2020

  Members of Parliament are targeted by millions of spam and phishing emails every month, according to a Freedom of Information disclosure

• November 23, 2020 23 Nov'20

  Subpostmasters want £300m from a government that allowed Post Office ‘reign of terror’

  The government allowed the Post Office to “run amok” and destroy lives, says complaint to Parliamentary Ombudsman

• November 20, 2020 20 Nov'20

  Pioneering companies use AI to drive profit

  The latest research from McKinsey shows that there is a strong correlation between an organisation's artificial intelligence maturity and profitability

• November 20, 2020 20 Nov'20

  Security pros fear prosecution under outdated UK laws

  CyberUp, a group of campaigners who want to reform the Computer Misuse Act, finds 80% of security professionals are concerned that they may be prosecuted just for doing their jobs

• November 19, 2020 19 Nov'20

  Cut jobs or cut software spending?

  With little or no growth in IT budgets, IT chiefs will be tasked with cutting costs in 2021. Improving IT asset management can help to avoid job cuts

• November 19, 2020 19 Nov'20

  Fujitsu staff under investigation for potential perjury in Post Office IT trial named

  Court documents reveal the names of the Fujitsu employees under investigation for potentially providing misleading information in criminal trials

• November 18, 2020 18 Nov'20

  2021 the year of commodity ransomware, says Sophos

  Sophos researchers anticipate a trickle-down effect in the cyber criminal underground

• November 17, 2020 17 Nov'20

  Ransomware stats overload risks confusing buyers

  UK-based organisations are either more, or less, likely to pay ransoms, depending on which cyber security supplier you want to believe

• November 17, 2020 17 Nov'20

  Financial services data volumes heighten risk of insider breach

  Financial services organisations hold so much data that it is becoming virtually impossible to safeguard properly against data breaches caused by malicious or careless employees

• November 17, 2020 17 Nov'20

  Botched software update to blame for Post Office Horizon crash

  Post Office says planned firmware update caused the problem that left branches unable to do business for 90 minutes

• November 16, 2020 16 Nov'20

  Human error blamed in Welsh Covid-19 patient data leak

  Public Health Wales accepts recommendations of independent probe into data breach that saw PII on 18,105 coronavirus patients leaked

• November 16, 2020 16 Nov'20

  Hackney systems could be unavailable for months, says council

  A month after a highly disruptive cyber attack on its systems, Hackney Council is still struggling to get back up and running

• November 16, 2020 16 Nov'20

  Post Office explanation of IT system outage so vague it is ‘pointless’

  Post Office criticised over vagueness of its explanation of the cause of a UK-wide IT failure that saw subpostmasters unable to do business

• November 13, 2020 13 Nov'20

  Ticketmaster fined £1.25m by ICO for failing to protect customer data

  Ticket website’s customer data was exposed through an attack on a third-party chatbot

• November 13, 2020 13 Nov'20

  Dutch IT award recognises importance of research in the wild

  Promoter of human-centric scientific research techniques claims the prestigious 2020 Netherlands Prize for ICT Research

• November 13, 2020 13 Nov'20

  Humanitarian data collection practices put migrants at risk

  United Nations report on smart borders warns that data collection about migrants and refugees by humanitarian organisations risks excluding them from essential basic services like access to food

• November 13, 2020 13 Nov'20

  Police open criminal investigation into potential perjury by Fujitsu staff in Post Office IT trials

  Current and former Fujitsu staff could face prosecution for giving false evidence in the trials of subpostmasters accused of theft and false accounting

• November 12, 2020 12 Nov'20

  Financial Stability Board says it’s time to talk about IT outsourcing risks

  International organisation that monitors the finance sector asks for the industry to discuss the risks that IT outsourcing brings to the sector

• November 12, 2020 12 Nov'20

  TCS acquires Prudential Financial tech operation unit for free

  Hot on the heels of its €1 acquisition of Deutsche Bank’s Postbank Systems IT unit, TCS has taken on 1,500 people from the insurance giant’s Ireland-based IT unit

• November 11, 2020 11 Nov'20

  Security pros coped admirably with remote working transition

  Despite facing tight timescales at the onset of the pandemic, security professionals have come through the transition to remote working remarkably well, according to a report

• November 11, 2020 11 Nov'20

  Microsoft drops fix for serious zero-day among 112 Patch Tuesday updates

  November’s Patch Tuesday contains fixes for 112 bugs, including a potentially serious zero-day exploit that malicious actors are already taking advantage of

• November 10, 2020 10 Nov'20

  IT Priorities 2020: After Covid-19, security goes back to basics

  This year’s transition to remote working highlighted big gaps in the fundamentals of security, as updated TechTarget/Computer Weekly data reveals

• November 06, 2020 06 Nov'20

  NHS warned over Ryuk spreading through Trickbot replacements

  NHS Digital tells healthcare organisations to be mindful of a marked rise in usage of the Bazar and Buer loaders

• November 06, 2020 06 Nov'20

  Finger pointed at Fujitsu as Post Office Horizon system crashes nationally

  Post Office branches offline during busy business hours after suffering an IT error that the Post Office said related to IT from supplier Fujitsu

• November 03, 2020 03 Nov'20

  Robot lawyer gets Sberbank role

  Russia's largest state-owned bank creates a robot lawyer to reduce the time taken to process documents and make decisions based on them

• November 03, 2020 03 Nov'20

  Subpostmasters’ complaint about government begins its journey to Parliamentary Ombudsman

  Government faces scrutiny of its handling of the Post Office IT scandal that destroyed subpostmasters’ lives and livelihoods

• November 02, 2020 02 Nov'20

  NHS weathers cyber crime storm during pandemic, says NCSC

  The NCSC dealt with over 700 incidents in the 12 months to August 2020, with over 200 specifically related to Covid-19, and the NHS a critical area of focus

• October 30, 2020 30 Oct'20

  Accidental heroes: How one scaleup pivoted to cyber

  Simeon Quarrie designed his business using virtual reality and interactivity as a tool to tell stories that effect cultural change in enterprise environments – then a cyber criminal emptied his bank account

• October 30, 2020 30 Oct'20

  CISOs more confident in identity practice after pandemic shock

  Identity practice and management has become a critical element of cyber security strategies to support remote workers

• October 29, 2020 29 Oct'20

  Surge in Ryuk ransomware attacks has hospitals on alert

  Russian cyber criminals are conducting a targeted campaign against hospitals with Ryuk ransomware

• October 28, 2020 28 Oct'20

  Trump supporters targeted by cryptocurrency scammers

  The successful breach of Donald Trump’s official website shows up lax security on his campaign team and is yet another timely warning that nobody is immune to cyber crime

• October 27, 2020 27 Oct'20

  Calls for clarity over Amazon insider breach

  Security experts call for more clarity from Amazon over an apparent leak of customer data

• October 27, 2020 27 Oct'20

  Covid crisis proves tech can replace office space and support cost-cutting at Barclays

  Bank says it will continue to look at its use of office space as it targets further cost-cutting measures

• October 27, 2020 27 Oct'20

  Sopra Steria hit by new version of Ryuk ransomware

  IT services company Sopra Steria says it has contained the ransomware virus, but systems will take a few weeks to be fully operational

• October 23, 2020 23 Oct'20

  Digital public services fail UK citizens on multiple fronts

  Commission for Smart Government publishes paper on obstacles facing the UK’s digital government, setting out principles for digital government initiatives to follow

• October 23, 2020 23 Oct'20

  NHS trust takes another look at its appointment of IT scandal CEO

  Imperial College Healthcare NHS Foundation Trust has asked for external review of its process when appointing controversial executive

• October 22, 2020 22 Oct'20

  SonicWall patches 11 firewall vulnerabilities

  SonicWall users are advised to download updates that fix 11 CVEs in the SonicOS operating system, uncovered by Positive Technologies

• October 22, 2020 22 Oct'20

  Protecting remote workers an opportunity to do security better

  Securing the fully remote workforce has been a challenge for IT teams, but it presents an opportunity to commit to a higher standard of cyber security, according to a Cisco report

• October 22, 2020 22 Oct'20

  Nordic CIO Interview: Teemu Salmi, Stora Enso

  Working with startup communities helps to drive digital transformation at one of the world’s largest forest industry companies, Stora Enso

• October 21, 2020 21 Oct'20

  NSA’s top CVE list a timely reminder to patch

  Many of the CVEs detailed on the NSA’s top 25 chart are golden oldies

• October 21, 2020 21 Oct'20

  Financial services staff want work-from-home policies to continue after Covid

  About half of workers in the finance sector want their employers to retain remote working policies brought in during the pandemic

• October 21, 2020 21 Oct'20

  UK sees surge in IT outsourcing contracts

  Transformation projects drive IaaS growth, but SaaS declines. Some sectors are renegotiating and restructuring contracts to reduce costs

• October 20, 2020 20 Oct'20

  Hackney Council services to be disrupted ‘for some time’

  Inability to make housing benefit payments is likely to sting some tenants as Hackney cyber attack drags on

• October 20, 2020 20 Oct'20

  Pace of digital transformation accelerates

  As businesses strive to return to profitability, business leaders are relying on tech innovation to drive economic recovery

• October 20, 2020 20 Oct'20

  Resilient Trickbot down but not yet knocked out

  Global, Microsoft-led effort to disrupt the Trickbot botnet has seen some success, but new command and control servers continue to pop up

• October 20, 2020 20 Oct'20

  Labour shares concerns over ‘whitewash’ Horizon IT inquiry

  Labour MPs write to postal affairs minister expressing fears that the inquiry into the Horizon IT scandal does not guarantee cooperation from the Post Office, Fujitsu and government

• October 19, 2020 19 Oct'20

  Estonian rude awakening spurs tech startup activity

  Money laundering scandal in Estonia has sparked tech startup activity in the Baltic country as banks look for answers