News

IT operations management and IT support

• May 14, 2025 14 May'25

  BBVA creates ChatGPT Store and expands use of the GenAI tool

  Data reveals that bank employees are saving an average of almost three hours every week by using ChatGPT

• May 13, 2025 13 May'25

  May Patch Tuesday brings five exploited zero-days to fix

  Microsoft fixes five exploited, and two publicly disclosed, zero-days in the fifth Patch Tuesday update of 2025

• May 13, 2025 13 May'25

  Controversial Post Office Horizon system could stay until 2033

  Post Office seeks off-the-shelf Horizon replacement as part of £492m tender that includes ongoing support for Horizon up to 2033

• May 13, 2025 13 May'25

  Evidence reveals Post Office scandal victims short-changed in compensation payouts

  Subpostmasters who appealed compensation payments have significantly increased ‘worryingly undervalued’ settlements

• May 12, 2025 12 May'25

  Italian bank signs 10-year deal with Google Cloud

  UniCredit will transform operations through cloud, AI and data analytics technologies from Google Cloud

• May 08, 2025 08 May'25

  Government will miss cyber resiliency targets, MPs warn

  A Public Accounts Committee report on government cyber resilience finds that the Cabinet Office has been working hard to improve, but is likely to miss targets and needs a fundamentally different approach

• May 08, 2025 08 May'25

  US tells CNI orgs to stop connecting OT kit to the web

  US authorities have released guidance for owners of critical national infrastructure in the face of an undisclosed number of cyber incidents

• May 07, 2025 07 May'25

  Chaos spreads at Co-op and M&S following DragonForce attacks

  No end is yet in sight for UK retailers subjected to apparent ransomware attacks

• May 07, 2025 07 May'25

  Europe leads shift from cyber security ‘headcount gap’ to skills-based hiring

  Research from Sans Institute reveals European organisations are leading a global shift in hiring priorities, driven by regional regulatory frameworks

• May 07, 2025 07 May'25

  Oxford Uni adds cyber resilience module to MBA programme

  Oxford University’s Saïd Business School is working with cyber response specialist Sygnia to help future business leaders get on top of security

• May 07, 2025 07 May'25

  UK hands Indian IT suppliers competitive boost in trade deal

  Trade deal will exempt IT workers from India from paying National Insurance contributions for three years

• May 02, 2025 02 May'25

  Retail cyber crime spree a ‘wake-up call’, says NCSC CEO

  The National Cyber Security Centre confirms it is providing assistance to M&S, Co-op and Harrods as concerns grow among UK retailers

• May 01, 2025 01 May'25

  Co-op instructs staff to be wary of lurking hackers

  Co-op tells staff to stop using their VPNs and be wary that their communications channels may be being monitored, as a cyber attack on the organisation continues to develop

• April 30, 2025 30 Apr'25

  Co-op shuts off IT systems to contain cyber attack

  A developing cyber incident at Co-op has forced the retailer to pull the plug on some of its IT systems as it works to contain the attack

• April 30, 2025 30 Apr'25

  How AI can attack corporate decision-making

  As AI gets embedded in corporate systems, experts warn of emerging security risks caused by influencing retrieval augmentation systems

• April 28, 2025 28 Apr'25

  Pharma leaders see AI revolutionising medicine

  Pharmaceutical industry experts at Gitex Asia 2025 discuss how AI is revolutionising drug discovery, from accelerating clinical trials and diagnosing rare diseases to validating traditional medicines

• April 25, 2025 25 Apr'25

  M&S suspends all online sales as cyber attack worsens

  M&S shuts down online sales as it works to contain and mitigate a severe cyber attack on its systems

• April 24, 2025 24 Apr'25

  M&S systems remain offline days after cyber incident

  M&S is still unable to provide contactless payment or click-and-collect services amid a cyber attack that it says has forced it to move a number of processes offline to safeguard its customers, staff and business

• April 24, 2025 24 Apr'25

  South East Water modernises through Google Cloud

  Utility’s five-year transformation project sees it adopt Google Cloud technologies to help change how it works

• April 24, 2025 24 Apr'25

  Interview: Daniele Tonella, CTO, ING

  The bank’s global CTO has been in the role for less than a year and in that time has been working his way through four layers of tech

• April 23, 2025 23 Apr'25

  Amid uncertainty, Armis becomes newest CVE numbering authority

  Amid an uncertain future for vulnerability research, exposure management company Armis has been given the authority to assign CVE IDs to newly discovered vulnerabilities

• April 22, 2025 22 Apr'25

  Cyber attack downs systems at Marks & Spencer

  A cyber attack at Marks & Spencer has caused significant disruption to customers, leaving them unable to make contactless payments or use click-and-collect services

• April 21, 2025 21 Apr'25

  CW Innovation Awards: M1 aims to become digital-native telco

  The digital-first telco is running all its back-end systems on the cloud, enabling it to speed up decision-making and enhance customer service

• April 21, 2025 21 Apr'25

  CW Innovation Awards: DBS AI assistant slashes call times and boosts productivity

  The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience

• April 11, 2025 11 Apr'25

  AI surveillance towers place migrants in ‘even greater jeopardy’

  The use of autonomous surveillance towers throughout the English coast forces migrants into increasingly dangerous routes and contributes to their criminalisation

• April 10, 2025 10 Apr'25

  Google bets on unifying security tools to ease CISO pain

  At Google Cloud Next in Las Vegas, Google launches its Unified Security platform with the goal of bringing together disparate security solutions to help cyber leaders and practitioners address their most keenly felt pain points

• April 10, 2025 10 Apr'25

  Spirit of openness helps banks get serious about stopping scams

  Recent announcements show that banks, financial services firms and IT companies are increasing efforts to curb online scams

• April 07, 2025 07 Apr'25

  UK SMEs losing over £3bn a year to cyber incidents

  A lack of access to technology, little to no staff training, and competing priorities are losing UK SMEs up to £3.4bn to cyber incidents every year

• April 07, 2025 07 Apr'25

  Post Office can’t find evidence for over 1,000 Horizon scandal redress claimants

  The Post Office has no evidence of errors for more than 1,000 subpostmasters applying for compensation through the Horizon Shortfall Scheme

• April 02, 2025 02 Apr'25

  Tech sector still failing to rid supply chains of forced labour

  KnowTheChain’s latest benchmark analysis of the IT sector’s efforts to address forced labour in supply chains shows there has been very little improvement in their due diligence practices over the last half decade

• April 02, 2025 02 Apr'25

  Keysight introduces AI network architecture validation, optimisation tool

  Tool designed to validate the network performance of AI workloads and system infrastructure by adjusting and optimising parameters

• April 01, 2025 01 Apr'25

  Nvidia tackles graphics processing unit hogging

  People may try to lock up GPU resources even if they don’t need them all day – but not anymore, thanks to Nvidia KAI Scheduler

• April 01, 2025 01 Apr'25

  Post Office Capture and Ecco+ users asked to make contact with Scottish statutory body

  Scottish statutory body attempting to contact people that might have been wrongly convicted of crimes based on the Post Office’s flawed systems

• April 01, 2025 01 Apr'25

  Scottish support group for Post Office scandal victims launched

  Support group calls on former subpostmasters in Scotland who have been affected by Horizon errors to come forward

• March 31, 2025 31 Mar'25

  Top 1,000 IT service providers in scope of UK cyber bill

  The government’s proposed Cyber Security and Resilience Bill is set to include regulatory provisions covering both datacentre operators and larger IT service providers

• March 31, 2025 31 Mar'25

  Reassessing UK law enforcement data adequacy

  Computer Weekly takes stock of proposed changes to the UK’s law enforcement data protection rules and how it could affect data adequacy with the European Union

• March 26, 2025 26 Mar'25

  More than 200 Lloyds Bank bosses to receive artificial intelligence training

  Lloyds Banking Group is running a six-month training programme with the aim of building AI skills among its senior leadership

• March 26, 2025 26 Mar'25

  4 Day Week Foundation launches tech sector pilot

  UK tech firms are being invited to join a pilot programme run by the 4 Day Week Foundation, which aims to help prepare them for implementing shorter working weeks

• March 25, 2025 25 Mar'25

  Public Accounts Committee calls out legacy IT

  Unsupported and out-of-date software and hardware are hindering the government’s artificial intelligence plans for the public sector

• March 25, 2025 25 Mar'25

  Kroll reviewing Post Office Horizon’s current integrity and discrepancy identification

  The Post Office appoints third party to review Horizon following concerns about current version of the system

• March 25, 2025 25 Mar'25

  MPs demand government reconsider response to Post Office compensation report

  Select committee calls on government to ‘reflect and revise’ response to Post Office scandal compensation scheme

• March 24, 2025 24 Mar'25

  The Netherlands bets on brain-inspired computing for a greener future

  The Netherlands is building a neuromorphic computing ecosystem, harnessing brain-inspired tech for unprecedented energy efficiency

• March 24, 2025 24 Mar'25

  ‘Bankenstein’ and a cold calculation means banking crashes will continue

  Following a three-day crash at Barclays, UK banks were forced to explain to MPs when, how and why digital services became unavailable over past two years

• March 23, 2025 23 Mar'25

  How Jetstar is tapping data analytics

  Low-cost carrier Jetstar is using the Snowflake data platform to optimise the number of meals to carry onboard and to generate flight schedules, among other data analytics initiatives to improve its operations

• March 21, 2025 21 Mar'25

  Dutch workforce faces radical transformation as AI adoption accelerates

  While the Netherlands leads Europe in AI adoption, a deeper analysis of the labour market reveals a more nuanced narrative than the apocalyptic predictions of job losses

• March 19, 2025 19 Mar'25

  Air New Zealand takes off with digital transformation deal

  The airline aims to become a digital leader with TCS’s help to improve fleet management, crew scheduling and ground services through the use of artificial intelligence

• March 18, 2025 18 Mar'25

  Largest ever cyber deal reflects Google’s CNAPP ambitions

  In a signal of its future ambitions, Google lays down $32bn to acquire cloud-native application protection platform Wiz, reflecting the increasing need to secure multicloud environments

• March 17, 2025 17 Mar'25

  Online Safety Act measures come into effect

  Regulator Ofcom is now able to take enforcement action against platforms under the Online Safety Act if they fail to proactively safeguard against content such as terrorist or child sexual abuse material

• March 17, 2025 17 Mar'25

  Satellite technology to provide broadband to remote areas of Buckinghamshire

  Buckinghamshire Council harnesses low Earth orbit technology to serve the most remote areas of the county with ultrafast broadband

• March 14, 2025 14 Mar'25

  AI Action Summit review: Differing views cast doubt on AI’s ability to benefit whole of society

  Governments, companies and civil society groups gathered at the third global AI summit to discuss how the technology can work for the benefit of everyone in society, but experts say competing imperatives mean there is no guarantee these visions will...