News

IT operations management and IT support

March 30, 2017 30 Mar'17
HMRC contractors leave over inside IR35 ruling

HMRC has begun classifying its public sector contractors as "inside IR35", prompting fears of a digital "brain drain" at the organisation
March 29, 2017 29 Mar'17
Nordic CIO interview: Kari Finnskog, Västtrafik

Swedish transport authority has opened up its IT to ensure it provides customers with a service that suits them
March 29, 2017 29 Mar'17
Russian Airline at home in the cloud

S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project
March 28, 2017 28 Mar'17
Threats grow in Saudi Arabia’s cyber sector

Saudi Arabia's wealth makes it an attractive target for cyber criminals, but what have been the recent trends in cyber crime?

March 28, 2017 28 Mar'17
1,000 sub-postmasters apply to join IT-related group litigation against Post Office

Group legal action against Post Office relates to allegedly faulty Horizon computer system
March 24, 2017 24 Mar'17
AI and robots will 'create political instability' until humans find new occupations

The belief that advances in technology will create more jobs than they replace may no longer hold true
March 22, 2017 22 Mar'17
IR35 reforms will harm public sector innovation and competitiveness, say contractors

Research from recruitment consultancy Harvey Nash highlights contractor concerns about how the forthcoming IR35 reforms will affect competitiveness and talent recruitment in the public sector
March 16, 2017 16 Mar'17
Digital transformation shifts balance in IT departments

IT leaders are shifting the focus of the IT department, providing more staff to support digital business initiatives
March 15, 2017 15 Mar'17
Microsoft delivers enterprise chat through Office 365 and Teams

Teams is Microsoft’s latest step to put Office 365 at the heart of collaboration, cementing Office as the business workspace
March 15, 2017 15 Mar'17
National Theatre moves to Office 365

The National Theatre is increasingly using cloud technology, with the implementation of cloud-based productivity tools its latest move

March 14, 2017 14 Mar'17
Portakabin’s biggest-ever IT investment unifies CRM

Modular construction firm is moving to a single source of business information through cloud technology and services
March 13, 2017 13 Mar'17
Royal Dutch Touring Club stimulates innovation and renewal of ICT

Dutch motoring club has shaped its business in a way that enables the business and IT department to innovate together
March 13, 2017 13 Mar'17
Danish shipping company uses blockchain in IBM partnership

Maersk and IBM test out the application of blockchain technology to track and manage the paper trail of shipping containers around the world
March 12, 2017 12 Mar'17
IDC survey reveals Middle East CIO challenges

CIOs in the Middle East have three huge digital transformation challenges this year, even before they start to look at what technologies to use
March 08, 2017 08 Mar'17
Investment industry to spend $2.8bn on AI by 2021, expected to cut quarter of a million jobs

230,000 jobs in the capital markets sector globally will be defunct because of the adoption of artificial intelligence technology
March 07, 2017 07 Mar'17
Bank branches still more popular than mobile apps for new accounts

Major research reveals the opportunities and challenges facing fintech firms
March 07, 2017 07 Mar'17
ZF Group opens doors to Hyderabad tech centre

German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation
March 06, 2017 06 Mar'17
Deutsche Bank creates group-wide CIO role

New chief will drive technology transformation across the bank
March 02, 2017 02 Mar'17
Swedish municipality Järfälla signs €14m outsourcing deal

Swedish municipality signs a new IT services partner to drive digital transformation
March 02, 2017 02 Mar'17
Dutch manufacturer standardises internal IT services through Unisys

Metal-based product maker Constellium wants to cut the costs associated with its disparate IT support operation through a contract with Unisys
March 02, 2017 02 Mar'17
MoD ditches spreadsheets for SaaS-based collaboration tool

The Ministry of Defence is taking advantage of G-Cloud for collaboration software to manage its global activities
February 27, 2017 27 Feb'17
Hundreds more sub-postmasters apply to join group action against Post Office

Initial hearing regarding sub-postmasters who say they were wrongly punished for false accounting reveals admission by Post Office legal team
February 24, 2017 24 Feb'17
Number of people hit by professional financial cyber attack grows after lull

Kaspersky Labs reports that the number of people hit by financial cyber attack grew in 2016 after falling in the previous two years
February 21, 2017 21 Feb'17
Australian bank implements cloud-based people management software

Digital bank chose software as a service when it wanted more from its HR systems
February 20, 2017 20 Feb'17
Netherlands expertise unravels enterprise blockchain

Dutch hackathons, pilots and projects are building new applications based on blockchains
February 20, 2017 20 Feb'17
Singapore companies to be cloud-first in two years

Large enterprises in Singapore will think cloud-first, though security remains a bugbear
February 17, 2017 17 Feb'17
HPE services and CSC to become DXC Technology

The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions
February 15, 2017 15 Feb'17
Euroclear automates firewall rule management with AlgoSec

Post-trade back-office process provider has made the management of firewalls more efficient through security management software
February 15, 2017 15 Feb'17
UAE bank builds predictive marketing models

Rakbank is using SAS analytics software to better understand its customers following a successful implementation of the supplier’s anti-money laundering software
February 12, 2017 12 Feb'17
DevOps security remains an afterthought

The promise of DevOps breaking down organisational silos has not yet materialised for security
February 09, 2017 09 Feb'17
Case study: Australia’s Salmat to go cloud-only after getting a taste for the technology

Australian marketing company Salmat plans to move everything it can into the cloud following a highly successful initial SaaS implementation
February 08, 2017 08 Feb'17
UK fintech investments slump over Brexit fears

Investment in UK financial technology companies fell in 2016 because of the uncertainty caused by the Brexit vote
February 07, 2017 07 Feb'17
Middle East and North Africa public cloud spend to hit $2bn by 2020

Middle East-based organisations are turning to public cloud services, with software as a service driving a major year-on-year spending increase
February 06, 2017 06 Feb'17
APAC businesses turn to DevOps to improve app quality, security

Security validation and metrics are some of the key trends in DevOps this year, according to CA Technologies
February 03, 2017 03 Feb'17
London Fire Brigade system crashes cause delays reacting to emergencies

Control room system crashes have been causing delays in London Fire Brigade response times
February 01, 2017 01 Feb'17
Cloud project success gives Aster appetite for more

The success of a cloud project at Aster Group gives the IT department the task of having to curb enthusiasm for the cloud
January 30, 2017 30 Jan'17
Report blames human and legacy system failure for Yorkshire hospital problems

Old technology and human error combined to cause major IT outage at Yorkshire NHS trust, review finds
January 26, 2017 26 Jan'17
Human-centric technologies will dominate next three years

Accenture says businesses will develop technology and services to match human behaviour in the next few years
January 25, 2017 25 Jan'17
Nordic CIO interview: Peter Krantz, Sweden’s national library

Making information accessible for hundreds of years is the challenge facing the CIO at Sweden’s Kungliga Biblioteket
January 23, 2017 23 Jan'17
Singapore and Indonesia stand out for IT spend in Apac banking sector

Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending
January 17, 2017 17 Jan'17
Blockchain can cut investment bank infrastructure costs by 30%

Investment banks can make huge cuts to their IT infrastructure costs through blockchain, according to analysis
January 17, 2017 17 Jan'17
HSBC appoints technology advisers to keep pace with IT changes

Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board
January 17, 2017 17 Jan'17
Artificial intelligence critical to business growth

There are many hurdles to overcome before the full benefits of AI can be realised by organisations
January 16, 2017 16 Jan'17
Australian government technology suffers failure after failure

Former government IT leader says Australia’s IT is so bad that if the government were a private sector organisation, it would fail
January 16, 2017 16 Jan'17
CIO interview: Alexandra Drevenlid, Tieto

Tieto has replaced the position of CIO with chief digital officer. The first person to hold the position and its creator explains what this means to the Nordic IT services giant
January 11, 2017 11 Jan'17
Asean storage moves towards hybrid model

Storage is moving to the cloud in the Asean region and a number of storage companies are jostling for position
January 11, 2017 11 Jan'17
GDPR compliance is top priority for Belgian CIOs in 2017

GDPR, cloud computing and a lack of IT skills are some of the challenges that CIOs in Belgium will address this year
January 10, 2017 10 Jan'17
Cyber security scare stories could sharpen focus at banks

There are continual cyber attacks on banks, and although most are repelled, there is significant room for improvement
January 04, 2017 04 Jan'17
Dubai-based Aramex optimises branch office connectivity

How global logistics firm streamlined its branch office operations in the Middle East
January 04, 2017 04 Jan'17
Competition watchdog airs concern over Mastercard’s VocaLink acquisition

Competition watchdog airs concern over Mastercard takeover of Vocalink and gives companies an ultimatum
January 04, 2017 04 Jan'17
Top IT priorities for Nordic CIOs in 2017

What are Nordic CIOs planning for 2017?
January 04, 2017 04 Jan'17
Customer-first approach will make 2017 a challenge for Dutch CIOs

CIOs in the Netherlands could see their strategies lead to thousands of jobs being cut as businesses automate
December 28, 2016 28 Dec'16
Top 10 IT outsourcing stories of 2016

Read 10 of the best of Computer Weekly IT outsourcing articles of 2016
December 21, 2016 21 Dec'16
Top 10 CW Middle East stories of 2016

Read the most popular articles about enterprise IT in the Middle East
December 20, 2016 20 Dec'16
Top 10 CW Nordics stories of 2016

Read the top 10 Nordic enterprise IT stories from Computer Weekly
December 19, 2016 19 Dec'16
Review of 2016: Top 10 CW Benelux articles

Here are the 10 most popular Benelux-focused Computer Weekly articles of 2016
December 16, 2016 16 Dec'16
2017 IT Priorities: Benelux IT leaders least confident of budget increase

Benelux-based IT decision makers expect to divert more of their IT budgets to cloud technology and services
December 14, 2016 14 Dec'16
IT services advisory sector consolidates as ISG acquires Alsbridge

Significant robotic process automation skills included in ISG’s $74m acquisition of Alsbridge
December 13, 2016 13 Dec'16
Metro Bank moves IT infrastructure to cloud

Metro Bank moves its IT infrastructure to a private Rackspace cloud platform, which will allow it to keep up with the latest technologies and reduce costs
December 13, 2016 13 Dec'16
Saudi Arabia enterprise IT trends for 2017

Computer Weekly looks at the technologies that will dominate enterprise IT in Saudi Arabia next year
December 11, 2016 11 Dec'16
IT Priorities 2017: More than half of Middle East organisations will reduce spending on IT staff

Organisations in the Middle East face the challenge of gaining new IT skills despite IT staff budget cuts
December 07, 2016 07 Dec'16
The United Arab Emirates enterprise IT trends for 2017

The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT
December 07, 2016 07 Dec'16
IT Priorities 2017: Quarter of Apac CIOs expect IT budget to rise by more than 10%

More than half of Apac-based IT decision-makers expect budgets to rise next year and cloud-related projects look the likely destination of the extra money
December 06, 2016 06 Dec'16
London Stock Exchange opens tech services centre in Sri Lanka

The London Stock Exchange increases its technology support services operation in Sri Lanka
December 05, 2016 05 Dec'16
Top 10 ANZ enterprise IT stories of 2016

Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016
December 05, 2016 05 Dec'16
Top 10 Asean enterprise IT stories of 2016

The 10 most popular Asean articles of 2016
November 24, 2016 24 Nov'16
CIO Interview: Jim Fowler, GE

Imagine if your boss was a CEO pioneering a digital revolution in a company over 120 years old, connecting industrial machines to the internet
November 22, 2016 22 Nov'16
Middle East bank to launch AI for customer support

Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services
November 22, 2016 22 Nov'16
Dutch IT ministry needed to take digital lead

Whenever the media covers a failed Dutch government IT project, the question is always asked whether the government should have a ministry of IT
November 12, 2016 12 Nov'16
Gulf Cooperation Council’s local companies eye regional shared services

Enterprises indigenous to the Gulf region are taking their first step into business and IT shared services through internal developments
November 11, 2016 11 Nov'16
CIO interview: Eva Listi, Systembolaget

The new CIO of alcohol retailer Systembolaget tells Computer Weekly how she addresses the challenge of running IT at the state-owned company
November 10, 2016 10 Nov'16
Centrica deal reveals deep cuts into the IT outsourcing sector

Centrica’s move to Microsoft Office 365 is further evidence of how the cloud is forcing the IT services sector to transform
November 09, 2016 09 Nov'16
Australia’s IFC Logistics virtualises storage to prevent further outages

Australian logistics firm moved to virtualised storage through a managed service after a serious outage
November 09, 2016 09 Nov'16
Automation will play only supporting role in wealth management for some time

Wealth managers know they cannot ignore increasing automation in their sector, but their jobs are safe from robots for the time being
November 08, 2016 08 Nov'16
CIO interview: David Cooper, interim CIO at Centrica

Interim CIO at utility company Centrica tells Computer Weekly how his job is more than just keeping the lights on
November 07, 2016 07 Nov'16
The transformation of Randstad’s IT infrastructure

Digitisation is one of the key themes in Randstad's latest financial report, with the transformation of its IT infrastructure a fundamental step in achieving this
November 07, 2016 07 Nov'16
Gartner Symposium: CIOs should build a digital platform

Gartner’s Barcelona Symposium opened with the familiar themes of reinvention and evolution. The difference this year is Uber-like business models
November 03, 2016 03 Nov'16
Police forces struggle with complex IT and a lack of digital skills, says watchdog

The latest report from police watchdog HMIC discovers that a lack of skills in digital and complex IT systems are major challenges for modern police forces
November 01, 2016 01 Nov'16
Software maker leaves Russia for India to increase resources and reduce risk

Commodities trading software company has moved its software development resources to Bangalore from Moscow
October 25, 2016 25 Oct'16
AI set to replace traditional IT administrators

Demand for higher levels of availability will lead to increased use of automation. Over time, many IT roles will be taken over by intelligent algorithms
October 25, 2016 25 Oct'16
Hundreds of thousands of public sector jobs automated by 2030

Repetitive roles in the UK public sector will be decimated as organisations replace people with automation technology
October 25, 2016 25 Oct'16
OpenStack adoption by enterprise grows

New research has found that businesses of all sizes are taking on OpenStack to run their private and hybrid clouds
October 17, 2016 17 Oct'16
Thailand’s Health Ministry embraces virtualisation in push towards e-Health

Thailand’s Health Ministry is using virtualisation technology from VMware to provide better healthcare for citizens
October 14, 2016 14 Oct'16
CIO interview: Ian Fisher, CIO, DHL UK&I

The logistics giant’s CIO talks about bridging the gender gap, emerging technologies and driving innovation
October 13, 2016 13 Oct'16
CIO interview: Mia Forsäng, Swedish municipality Vara

Despite moving on to pastures new, the former CIO at Swedish municipality Vara tells Computer Weekly how she used her people skills to transform the IT department
October 10, 2016 10 Oct'16
Singapore: a nation united on its digital future

Singapore is setting itself to be a leader in the digital age, with a reorganised government department the protagonist
October 06, 2016 06 Oct'16
Swedish bank uses Amelia the robot for customer services

SEB is using AI software from IPsoft for customer service after a successful internal project
October 05, 2016 05 Oct'16
Randstad group to consolidate network infrastructure with BT

HR services giant Randstad Group is standardising its global network infrastructure with BT
October 05, 2016 05 Oct'16
Businesses need to put more focus on internal IT services

Businesses are failing to offer staff the service levels they expect for internal company services, such as human resources and finance, says Fruition Partners survey
September 26, 2016 26 Sep'16
Unprecedented hardware problem brings down Australian Stock Exchange

Financial regulator launches probe after hardware failure in main database led to problems for stock exchange market system
September 26, 2016 26 Sep'16
Emirates Islamic bank and the Muslim finance revolution

The CIO at Dubai-based bank Emirates Islamic tells Computer Weekly how IT is supporting the company through industry change
September 26, 2016 26 Sep'16
Salary survey shows IT managers command big bonuses

A Computer Weekly survey has shown the scale of remuneration package that IT managers can expect - with bonuses an increasingly important part
September 22, 2016 22 Sep'16
Which? calls for user compensation over Windows 10 upgrade issues

Consumer rights champion’s research shows 12% of Windows 10 users have downgraded to an older version of the software because of troublesome updates
September 16, 2016 16 Sep'16
Bank of England sets date for core payments system replacement

Bank prepares to replace one of the UK's core financial systems, with Real Time Gross Settlement service set to be modernised
September 14, 2016 14 Sep'16
Yorkshire Bank to invest in online banking to support cost cutting

Clydesdale and Yorkshire group to invest in technology at retail bank while reducing staff and number of branches
September 13, 2016 13 Sep'16
UK SMEs have false sense of cyber security

Many small businesses have the mistaken impression that they are safe from cyber attacks and the huge damage they can cause
September 09, 2016 09 Sep'16
CIO interview: Changing supplier relationships at the MoD

Mike Stone says when he became the MoD's CIO the organisation's IT was far behind modern best practice – but now it has a ground-breaking cloud deal
September 09, 2016 09 Sep'16
Nordic CIO Interview: Mattias Forsberg, Scandinavian Airlines

The CIO of Nordic airline SAS talks to Computer Weekly about how digital technologies are changing customer experiences as well as the business itself
September 08, 2016 08 Sep'16
Bank IT spending to hit $241bn across four major global regions

IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain
September 07, 2016 07 Sep'16
Managed services could be key to connecting up siloed IT in Middle East organisations

Organisations in the Middle East will increasingly look for managed services to connect up their IT as they embark on digital transformation