News

IT operations management and IT support

November 28, 2018 28 Nov'18
FCA deeply concerned as no end in sight for IT failures in banking

The FCA has reported a massive increase in the number of banking IT failures in the UK and admitted there is no end in sight
November 27, 2018 27 Nov'18
It’s still early days for hybrid IT in APAC

The tipping point for hybrid IT adoption will come only when more enterprises start running production workloads on the public cloud, says HPE’s chief technologist for the region
November 27, 2018 27 Nov'18
Why IT infrastructure approach needs modernising

The freedom and flexibility to develop applications rapidly using diverse platforms will put IT infrastructure teams under increasing strain
November 21, 2018 21 Nov'18
Why CIOs must start offloading work

Taking on more responsibilities is having a detrimental effect on digital transformation and customer experience initiatives

November 20, 2018 20 Nov'18
How Singapore Airlines is flying the digital skies

Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge
November 19, 2018 19 Nov'18
CDO interview: Aidan Millar, DNB

Norwegian bank hires chief data officer to lead its data-driven transformation
November 16, 2018 16 Nov'18
Post Office executives cross-examined in Horizon IT system trial

A High Court trial, where subpostmasters are suing the Post Office for damages caused by an allegedly faulty IT system, ended its second week.
November 14, 2018 14 Nov'18
Challenger bank ready to get its banking licence back

CivilisedBank is reapplying for a banking licence after giving it up to focus on its technology
November 13, 2018 13 Nov'18
Post Office trial throws up known problem with Horizon system

High Court case in which subpostmasters are suing the Post Office has revealed a known problem with the computer system at the core of the dispute
November 09, 2018 09 Nov'18
Why commercial software providers are buying into cloud native

There is a reason why IBM has announced it will be spending $34bn to buy Red Hat, much like VMware’s acquisition of Heptio

November 09, 2018 09 Nov'18
How Hive balances platform stability with innovation

The smart home thermostat division of British Gas has made developers fully responsible for supporting and monitoring the code they deploy
November 09, 2018 09 Nov'18
High court Post Office trial puts subpostmasters’ contract under microscope

Case against Post Office in relation to allegedly faulty computer system begins in High Court
November 08, 2018 08 Nov'18
Australia needs better cloud and data management capabilities

Use of cloud services is soaring in Australia, but a lack of cloud management skills is holding back enterprises from reaping the full benefits of the technology
November 07, 2018 07 Nov'18
Lloyds Banking Group shaking up its workforce to reflect digital times

Lloyds Banking Group is revamping the roles of thousands of staff as it becomes digital
November 05, 2018 05 Nov'18
Deutsche Bank to create cloud-based digital cheque processing system

German banking giant Deutsche Bank will replace manual and paper-intensive cheque processing methods with an automated system in the cloud
November 01, 2018 01 Nov'18
International Space Station runs HPE Apollo supercomputer

The first off-the-shelf supercomputer to run in space, Apollo 40, will be used for local number crunching and artificial intelligence applications
October 31, 2018 31 Oct'18
Inside Schneider Electric’s Batam smart factory

The French energy management and automation firm has nearly halved material wastage by applying smart manufacturing technologies at its Indonesia plant
October 30, 2018 30 Oct'18
Why businesses must take a strategic view of automation

For many CIOs, robotic process automation promises quick wins, but businesses should also take a longer-term view to drive digitisation
October 30, 2018 30 Oct'18
Traditional financial services firms face extinction within 12 years

A large number of large banks could disappear within 12 years unless they change business models and economics
October 28, 2018 28 Oct'18
Australia earns mixed record in IT agility

Despite being fervent adopters of cloud, Australian enterprises are slower than those in the US and UK in deploying business-critical applications
October 26, 2018 26 Oct'18
DNS attacks cost finance firms millions of pounds a year

Average cost of recovering from a single DNS attack is $924,390 for a large financial services company, survey shows
October 25, 2018 25 Oct'18
Consumer rights champion Which? begins digital journey

Consumer rights organisation has always had a subscription business, but is now transforming into a digital one through cloud computing
October 23, 2018 23 Oct'18
CIOs and the cloud: The future of European enterprise software

European organisations are moving to the cloud rapidly, but trepidation remains in concerning certain aspects, such as security
October 19, 2018 19 Oct'18
Postal delivery robots trialled in Norway

The Norwegian postal service is testing out the value and viability of robots delivering mail to homes and businesses
October 15, 2018 15 Oct'18
Big expectations, huge presence: Gitex 2018 opens

Artificial intelligence, blockchain, 5G, robotics, and virtual and augmented reality are all in the spotlight at Gitex Technology Week 2018 in Dubai
October 11, 2018 11 Oct'18
Robots in the workplace supported by 81% of business chiefs

Robotic process automation continues to be taken up by more organisations – but despite proven benefits, those that already use it are struggling to scale it up
October 09, 2018 09 Oct'18
Tech takes centre stage in CBI’s pre-Budget wish list

Industry calls on government to set the tone for a tech-friendly business environment after the UK leaves the EU
October 05, 2018 05 Oct'18
GDPR case work swamps Denmark’s data protection agency

The agency investigating alleged breaches of GDPR in Denmark is recruiting additional resources to cope with the increase in work
October 02, 2018 02 Oct'18
Filling the blockchain chasm

Blockchain as a term is becoming common language, but there is a long way to go before it will mean anything to the performance of most organisations
September 28, 2018 28 Sep'18
No let-up in digital banking glitches as TSB and HSBC customers are hit on payday

Online and mobile app banking outages continue to increase in regularity as TSB and HSBC customers report problems
September 27, 2018 27 Sep'18
CIO interview: Fraser Ingram, Clydesdale and Yorkshire Bank

Fraser Ingram joined the Clydesdale and Yorkshire banking group as CIO just at the right time – as it was embarking on its digital journey
September 26, 2018 26 Sep'18
Nipping DevOps challenges in the bud

A clear focus on helping enterprises overcome hurdles in their DevOps journey has been central to Puppet’s growing footprint in Asia
September 21, 2018 21 Sep'18
Businesses that take humans with them on robotics journeys gain the most

Businesses that put human development at the centre of their automation strategies will profit the most
September 21, 2018 21 Sep'18
Foreshadow mitigation obscures licensing impact

Performance of virtual machines could be severely affected by the workaround for Intel’s latest processor flaw. To compensate, more processors will be needed
September 20, 2018 20 Sep'18
Growing reliance on cloud will need tighter IT management

By 2022, over $1.3tn will be spent on cloud computing and related services globally, and IT leaders will need to figure out how to manage it all
September 19, 2018 19 Sep'18
Santander plans UK tech hub in Milton Keynes

Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff
September 17, 2018 17 Sep'18
Nationwide Building Society adds over a billion pounds to IT spend

Nationwide is increasing the budget for its latest multi-year IT project
September 17, 2018 17 Sep'18
Middle East hungry for digitisation, says GE’s Bill Ruh

The Middle East is among the most enthusiastic regions in terms of applying digital business models to traditional industries
September 13, 2018 13 Sep'18
Tech Nation startup programme demonstrates richness of UK fintech

A Tech Nation programme to support the UK's financial technology startups demonstrates the increasingly diverse range of business-to-business products and services available through the country's fintech community
September 12, 2018 12 Sep'18
Two-thirds of emails not clean, says research

Two-thirds of emails don't make it to the inbox because security systems consider them unsafe, according to research
September 12, 2018 12 Sep'18
AIOps killed the IT support star

There is no room for IT support stars, who can fix anything. As complexity increases, automation and machine learning are the only options
September 10, 2018 10 Sep'18
Software maintenance contracts lack scrutiny

Paying a fifth of the original software contract value every year for support, big fixes and updates does not seem like good value for money
September 06, 2018 06 Sep'18
Arriva ITSM implementation delivers beyond expectations

Transport company replaces several tools with a single cloud-based ITSM platform
August 28, 2018 28 Aug'18
Finland government to review public procurement laws

Finland's government is putting its procurement laws under the spotlight after a major IT fraud
August 22, 2018 22 Aug'18
Language barrier won’t hold back chatbots in the Netherlands

The use of chatbots by Dutch organisations is on the up, with KLM's chatbot a pioneering example
August 20, 2018 20 Aug'18
Swedish government and industry address IT skills shortage

Sweden faces major challenges in resourcing its growing IT sector with the right talent
August 20, 2018 20 Aug'18
Why networking is the last frontier of IT automation

Most organisations still manage networks manually, despite the cost and time needed in doing so, primarily because the impact of breaking something is much higher
August 17, 2018 17 Aug'18
ASEAN firms need to overcome DevOps hurdles

Southeast Asia has had pockets of success with DevOps, but most organisations across the region will need to overcome cultural and legacy challenges to succeed
August 15, 2018 15 Aug'18
Australian enterprises warming up to DevOps

The burgeoning DevOps culture in Australia has attracted new market players and led major banks and telcos to embrace the movement to get development and operations teams working in unison
August 05, 2018 05 Aug'18
The rise of humanoid robotics in the Middle East

Middle East CIOs are planning to roll out intelligent automation technologies such as artificial intelligence and humanoid robotics
August 01, 2018 01 Aug'18
Public sector increases outsourcing in first half of 2018

IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms
July 31, 2018 31 Jul'18
Intelligent automation spending to hit $232bn by 2025

Technologies such as artificial intelligence, robotic process automation and machine learning could help traditional enterprises gain ground on digital-first giants
July 31, 2018 31 Jul'18
Utilita Energy supplier uses cloud to rapidly scale IT service desk

Energy provider Utilita Energy puts its IT service management in the cloud to support its rapid growth
July 27, 2018 27 Jul'18
IT meltdown pushes TSB into loss

Bank is feeling the effects of its recent IT problems, reporting a loss of more than £100m for the first six months of 2018
July 24, 2018 24 Jul'18
Nordnet drops AI assistant while SEB deepens collaboration

One Nordic bank decides to stop using cognitive agent Amelia to focus on other AI technologies, but another widens the use of the software
July 19, 2018 19 Jul'18
How Splunk is ‘splunking’ data for APAC enterprises

Splunk’s regional vice-president talks up the company’s business strategy and how its customers are using big data analytics in security and IT operations
July 19, 2018 19 Jul'18
Heathrow flights grounded by IT failure

Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower
July 18, 2018 18 Jul'18
Global trading infrastructure firm opens office in Ireland because of Brexit

Financial services firms are attracted to Ireland as the UK prepares to leave the EU, leading to the creation of IT jobs in the Emerald Isle
July 17, 2018 17 Jul'18
A third of organisations do not have a security expert, survey shows

Around a third of organisations are vulnerable to cyber attacks due to a lack of dedicated in-house cyber security experts, finds Gartner survey
July 13, 2018 13 Jul'18
How Singapore’s MyRepublic hones its IT chops

MyRepublic’s CIO shares how the company’s IT strategy has enabled the internet service provider to spread its wings into new markets
July 12, 2018 12 Jul'18
Three-quarters of consumers have interacted with artificial intelligence

Capgemini survey finds 55% of people prefer a mix of AI and humans when they interact with organisations
July 09, 2018 09 Jul'18
Dutch government IT projects run €1bn over budget

Dutch government IT projects are costing much more money and taking far longer than expected
July 09, 2018 09 Jul'18
Government needs to improve its outsourcing approach

Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion
July 06, 2018 06 Jul'18
Banks given three months to report on how they respond to outages

UK financial services regulators get tough on banks over their ability to recover from IT outages
July 03, 2018 03 Jul'18
IT service provider HCL acquires sector expertise as part of European strategy

Indian IT services firm boosts its European car industry credentials though multi-million Euro investment
July 03, 2018 03 Jul'18
UK financial services firms up tech investments to fuel new services

Driven by the need to offer new services, as well as meet industry regulations, UK financial services firms are increasing spending on IT
July 01, 2018 01 Jul'18
Australian government grappling with digital transformation woes

Digital transformation in Australia’s public sector has been beset by soaring rhetoric and vague aspirations by government, a new report reveals
June 27, 2018 27 Jun'18
Technology key to keeping staff happy

Giving employees access to the latest technologies will improve their satisfaction and increase productivity, survey shows
June 26, 2018 26 Jun'18
Data locked in legacy systems curbs digitisation plans

Maintaining access to data stuck in legacy systems is costly and limits IT’s ability to work on digital transformation initiatives
June 22, 2018 22 Jun'18
IBM early findings on disastrous TSB core banking system migration released

Report released by Treasury Committee criticises lack of rigour in preparation for core banking system migration, but TSB says report’s content is out of date
June 21, 2018 21 Jun'18
Nokia outsources IT infrastructure and application services to HCL

Five-year deal will bring together the services delivered by four different IT companies.
June 20, 2018 20 Jun'18
Banks already looking for EU-based IT staff for post-Brexit operations

UK banks already have plans to move some of their operations to the EU, with the search for EU-based IT professionals under way
June 20, 2018 20 Jun'18
Nine out of 10 enterprises will use robotic process automation by 2020

Robotic process automation take-up expected to reach 92% of European enterprises within two years, finds ISG survey
June 12, 2018 12 Jun'18
Dutch region Zeeland to get datacentre without diesel backup

One of the world’s most sustainable datacentres is to be built in the southwest region of the Netherlands, and is said to be the first datacentre to use battery backup rather than a diesel generator
June 07, 2018 07 Jun'18
European CIOs establish committee to drive IT value in business

Technology Business Council creates a European arm to help CIOs get the best value and efficiency from their IT assets
June 04, 2018 04 Jun'18
Subpostmasters told to expect decision on alleged unfair prosecutions in August

The Criminal Courts Review Commission is expected to announce the findings of an investigation into alleged unfair subpostmaster prosecutions in August
May 24, 2018 24 May'18
England and Wales Cricket Board to improve players’ medical data

Cricketers’ medical images will be stored securely in an independent clinical archive, enabling clinicians to access medical data and make treatment decisions more quickly
May 23, 2018 23 May'18
Blockchain tourism being replaced by its application to business challenges

Deloitte reveals the next 12 months could see businesses move from exploring blockchain to applying it to business challenges
May 17, 2018 17 May'18
GlaxoSmithKline R&D creates data platform using Hadoop for the internal sharing of scientific data

GlaxoSmithKline is making better use of the data it has about the development and trials of medicines through a Hadoop-based platform
May 17, 2018 17 May'18
Ex-DWP IT contractor wins IR35 case appeal against HMRC

Tribunal judge rules terms of contractor's engagement with the Department for Work and Pensions means HMRC was wrong to pursue a £26,000 claim for unpaid income tax and national insurance contributions
May 14, 2018 14 May'18
Gatwick Airport completes £15m network upgrade to support expansion plans

Gatwick’s new network promises to drive IoT applications, offer free passenger Wi-Fi and provide robust connectivity across the airport campus
May 10, 2018 10 May'18
Connectivity problem hits thousands of Post Office branches

Post Office branches unable to connect to Horizon computer system for several hours after morning opening time
May 10, 2018 10 May'18
Barclays to set up biggest office outside UK in India

Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune
May 08, 2018 08 May'18
Nordic CIO interview: Helena Skarle, Handicare

Swedish CIO believes more women might get the top IT jobs if organisations look beyond IT skills
May 03, 2018 03 May'18
City Police use Lego simulation to teach businesses cyber security

City of London Police are offering to train business leaders and IT security in cyber security using a Lego simulation that is surprisingly close to real life
May 02, 2018 02 May'18
Finnish government launches regional digitisation plan

Finland’s government allocates €400m to support digital projects run by the country’s local authorities
April 30, 2018 30 Apr'18
TSB IT disaster moves into a second week

TSB's IT problems have moved into a second week, as the bank fights to get its services and reputation back on track
April 26, 2018 26 Apr'18
Almost all London law firms are using or plan to use artificial intelligence

Law firms are harnessing artificial intelligence to reduce the manual creation and checking of legal documents
April 26, 2018 26 Apr'18
Malaysia’s Supahands finds agility with the cloud

Regional workforce crowdsourcing startup relies on the cloud to keep its infrastructure agile enough to scale up and down, according to customer demand
April 25, 2018 25 Apr'18
TSB IT meltdown has the makings of an epic

TSB’s very public IT problems will send shivers down the spine of IT teams at large banks that are yet to migrate to new core banking systems
April 24, 2018 24 Apr'18
Criminal Courts Review Commission findings in Post Office computer case raise further enquiries

The Criminal Courts Review Commission forensic examination of the IT system at the centre of a legal case against the Post Office has raised further questions
April 24, 2018 24 Apr'18
ICO and finance regulator assess TSB IT blunder

Customer data was exposed during migration to new core banking platform
April 22, 2018 22 Apr'18
Thales to open ‘digital factory’ in Asia

India and Australia are potential candidates for Thales’s new coding centre that will support digital transformation efforts
April 18, 2018 18 Apr'18
Australian supermarket chain hit by IT outage

Thirty-minute glitch knocked out checkout systems at half of Woolworths’ stores in Australia
April 18, 2018 18 Apr'18
Business will make money from their data, says IDC

Data scientists may soon find that their skills will be more directly linked to generating a revenue stream within their organisations
April 18, 2018 18 Apr'18
European IT services spending down as businesses focus on GDPR compliance

European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation
April 17, 2018 17 Apr'18
Russian energy giant makes digital tech adoption a priority

Russian oil and gas giant Gazprom Neft is exploring the use of the latest digital technologies across its entire business
April 17, 2018 17 Apr'18
Artificial intelligence will help Metro Bank customers manage their money

Service will use AI and predictive analytics to provide personalised prompts to help customers control their spending
April 17, 2018 17 Apr'18
Norway’s tax administration combats economic crime through IT

Authority has updated its IT system to step up the fight against tax evasion
April 16, 2018 16 Apr'18
Dutch railway operator to experiment with self-driving trains

Dutch railways are on a journey towards fully automated trains, with early tests under way