News

IT operations management and IT support

• January 29, 2021 29 Jan'21

  Manufacturing particularly at risk of Solorigate-linked breaches

  Every fifth victim of the SolarWinds Solorigate/Sunburst attack was a manufacturing organisation, say researchers

• January 28, 2021 28 Jan'21

  Apprenticeships may be a solution to cyber skills shortage, say insiders

  Cyber security professionals are open to new approaches to finding sorely needed talent, according to a poll

• January 28, 2021 28 Jan'21

  End of Emotet: A blow to cyber crime, but don’t drop your guard

  The takedown of Emotet is a huge event with repercussions that will reverberate across the cyber criminal world, but unfortunately that’s not to say there will be much of a long-term impact

• January 27, 2021 27 Jan'21

  Pandemic response has improved privacy posture, says Cisco

  Data privacy seems to be ‘coming of age’ to some extent and organisational responses to Covid-19 may be partly responsible, according to a report

• January 27, 2021 27 Jan'21

  Mimecast breach was work of SolarWinds attackers

  Mimecast’s investigation into a January 2021 breach of its systems turns up evidence that the culprit was the same group that targeted SolarWinds in December

• January 27, 2021 27 Jan'21

  NHS Scotland uses ServiceNow to power vaccination and contact-tracing

  ServiceNow is at the heart of NHS Scotland’s digital response to the coronavirus, supporting the mass vaccination programme

• January 27, 2021 27 Jan'21

  How Nottinghamshire County Council saved loads of money on SAP

  The council was paying £100,000 a year just to keep ECC patches up to date and needed to find savings to support frontline services

• January 27, 2021 27 Jan'21

  After a push at the start, Mencap’s automation journey is gathering pace

  UK charity was helped out by a bank at the start of an automation investigation that is now a project sweeping across the organisation

• January 26, 2021 26 Jan'21

  Australia’s IT spending set to bounce back in 2021

  IT spending in Australia will grow by 4% this year, reversing a decline of 1% in 2020 as organisations seek to grow their digital chops

• January 26, 2021 26 Jan'21

  Customers turn to cash as IT issue hits card payments at major supermarkets

  IT problem at payment processing company has forced shoppers to resort to cash in Morrisons and Co-op stores

• January 26, 2021 26 Jan'21

  Saudi IT spending to hit $11bn in 2021

  Saudi Arabian organisations will spend about $11bn on IT this year, with emerging technologies high on shopping lists

• January 25, 2021 25 Jan'21

  Inside Grab’s DevOps practices

  A senior software engineer at Grab offers a peek into the DevOps practices at one of Southeast Asia’s technology unicorns

• January 25, 2021 25 Jan'21

  Are banks overburdened with responsibility for money lost to online scams?

  Bank boss calls for cross-industry cooperation to reduce scams that trick people into making instant payments online

• January 22, 2021 22 Jan'21

  Sepa data leaks as agency resists ransom demands

  The Scottish Environment Protection Agency is resisting extortion demands from a ransomware gang, but has suffered a data leak in retaliation

• January 21, 2021 21 Jan'21

  Two-thirds of CISOs say they’ll be cyber attack victims this year

  Security professionals are ever alert to the threats they face, but some still seem to think it is unlikely they will be attacked

• January 21, 2021 21 Jan'21

  Interview: Tony Porter, chief privacy officer, Corsight AI

  Tony Porter speaks to Computer Weekly about the changes in facial-recognition during his time as surveillance camera commissioner, the ethics of using the technology, and his new role as chief privacy officer at Corsight AI

• January 21, 2021 21 Jan'21

  Incompetent cyber criminals leak data in opsec failure

  Even cyber criminals need to pay attention to their information security posture, as this cautionary tale uncovered by Check Point reveals

• January 21, 2021 21 Jan'21

  Digital knowledge must be integral part of Dutch police training

  Research reveals gaps in digital knowledge among Netherlands police, with calls for a training ‘roadmap’ to get officers up to speed to tackle cyber crime

• January 20, 2021 20 Jan'21

  Should I be worried about MFA-bypassing pass-the-cookie attacks?

  Malicious actors bypassed multi-factor authentication using so-called pass-the-cookie attacks, but how worrying is this and what is the risk to organisations?

• January 20, 2021 20 Jan'21

  More subpostmasters’ prosecutions sent to appeal for wrongful conviction

  Four more subpostmasters are to have their appeals against criminal convictions heard in the appeal courts

• January 20, 2021 20 Jan'21

  HSBC closing more branches as customers turn to digital channel

  Bank announces branch closures as it reshapes its network for the digital age

• January 20, 2021 20 Jan'21

  Malwarebytes also hit by SolarWinds attackers

  The nation state group that attacked SolarWinds in December got inside Malwarebytes by exploiting privileged access to its Microsoft Office 365 tenant, the firm reveals

• January 19, 2021 19 Jan'21

  CIOs blame siloed IT teams and tools for misalignment

  The inability of teams to see a single version of the truth is leading to a lot of time wasting among IT departments and businesses

• January 13, 2021 13 Jan'21

  Stolen Pfizer/BioNTech Covid-19 vaccine data leaked

  Data dump understood to include screenshots of emails, peer review information, PDFs and PowerPoint presentations

• January 13, 2021 13 Jan'21

  European IT outsourcing spend up in 2020 after cloud boost

  IT outsourcing sector growth is an indication that businesses are beginning to see light at the end of the tunnel amid the Covid-19 pandemic and the economic disruption it has brought

• January 13, 2021 13 Jan'21

  Critical zero-day features in first Patch Tuesday of 2021

  Microsoft releases fixes for 84 bugs on the first Patch Tuesday of 2021, including a critical zero-day vulnerability in Microsoft Defender

• January 11, 2021 11 Jan'21

  APAC firms’ ‘future readiness’ a mixed bag

  Led by firms in China, Singapore and Australia, just over a quarter of businesses in APAC fit the bill as a future-ready business, study finds

• January 11, 2021 11 Jan'21

  New SolarWinds CEO sets out rescue plan

  Customers can expect to see more regular and thorough checks on SolarWinds products, alongside greater engagement with the security community

• January 11, 2021 11 Jan'21

  Jobs in fintech bounce back after brief lockdown lull

  Fintechs and payments companies need to make staff recruitment a priority as talent pool shrinks

• January 11, 2021 11 Jan'21

  Kaspersky claims link between Solorigate and Kazuar backdoors

  Researchers say they have found specific code similarities between the Solorigate/Sunburst malware and the Kazuar backdoor, suggesting some relationship

• January 08, 2021 08 Jan'21

  British Gas tackles omnichannel customer correspondence

  Utility firm hopes to map out customer communications to help deliver a better customer experience and improve the business

• January 07, 2021 07 Jan'21

  Hackney Council data leaked by Pysa ransomware gang

  Council data stolen in October is leaked online in a double extortion attack

• January 07, 2021 07 Jan'21

  Robust member administration system indispensable for Dutch Coeliac Society

  Organisation had to find a dedicated member administration system to support existing members, new members and countless volunteers

• January 06, 2021 06 Jan'21

  SolarWinds attack almost certainly work of Russian spooks

  Investigations into the far-reaching SolarWinds Solorigate attack did not let up during the holidays

• January 06, 2021 06 Jan'21

  NHS trust says appointment processes robust despite criticism of role for Post Office scandal CEO

  NHS trust defends its director appointment process following an external review of its recruitment of former Post Office CEO Paula Vennells

• January 05, 2021 05 Jan'21

  Banking trade body calls for increased contactless payment limit

  UK Finance proposes an increase in the limit on spending using contactless cards

• January 04, 2021 04 Jan'21

  Caerphilly council delivers free school meals through automation

  Welsh council expands its robotic process automation project, which has successfully helped the council deliver free school meals during the Covid-19 pandemic

• December 30, 2020 30 Dec'20

  Top 10 Benelux IT stories of 2020

  Here are Computer Weekly’s top 10 Benelux IT stories of 2020

• December 24, 2020 24 Dec'20

  Top 10 Middle East stories of 2020

  Here are Computer Weekly’s top 10 Middle East stories of 2020

• December 23, 2020 23 Dec'20

  Top 10 Australia IT stories of 2020

  Here are Computer Weekly’s top 10 Australia IT stories of 2020

• December 23, 2020 23 Dec'20

  Wipro acquires IT units at German wholesalers

  German wholesaler Metro has sold IT units to Indian IT services company Wipro, as part of a long-term agreement

• December 22, 2020 22 Dec'20

  Top 10 end-user computing stories of 2020

  Here are Computer Weekly’s top 10 end-user computing stories of 2020

• December 21, 2020 21 Dec'20

  Nordic CIO interview: Åsa Melvanius, Lund municipality

  For Åsa Melvanius, CDO at the Swedish municipality of Lund, created a “robot factory” that has saved the city more than 6,500 hours by automating routine processes

• December 21, 2020 21 Dec'20

  Top 10 artificial intelligence stories of 2020

  AI has moved beyond a tool for web giants and internet startups to something mainstream businesses should take seriously

• December 21, 2020 21 Dec'20

  Top 10 enterprise IT in the Nordics stories of 2020

  Here are Computer Weekly’s top 10 Nordic enterprise IT stories of 2020

• December 20, 2020 20 Dec'20

  THKD taps SAP and Azure to improve patient experience

  Malaysian healthcare group THKD is deploying new SAP systems and plans to tap Azure’s cloud infrastructure to enhance patient experience

• December 18, 2020 18 Dec'20

  Prepare for bringing people back to the office with the Nordic tech startup blueprint

  Business can learn lessons from Nordic tech startups to prepare employees to return to the office after Covid restrictions

• December 18, 2020 18 Dec'20

  Utility supplier People’s Energy has entire customer list stolen

  All 270,000 customers of People’s Energy, a renewable energy startup, have had their details compromised in a major data breach incident

• December 18, 2020 18 Dec'20

  SolarWinds cyber attack is ‘grave risk’ to global security

  More victims of the SolarWinds Orion Sunburst cyber attack are being identified as the massive scale of the Russia-linked cyber espionage campaign becomes more clear

• December 17, 2020 17 Dec'20

  Post Office suffers latest court defeat in Horizon IT scandal

  Court of Appeal indicates subpostmasters can pursue appeal route that could do more damage to Post Office’s reputation

• December 17, 2020 17 Dec'20

  Dodgy browser extensions put social media users at risk

  More than three million users of third-party browser extensions for Instagram, Facebook, Vimeo and others have been infected with malware, according to Avast

• December 17, 2020 17 Dec'20

  NHS Scotland taps Check Point to secure Covid-19 data

  NHS National Services Scotland is working with security firm Check Point to safeguard its sensitive data in the cloud and support its work on the coronavirus

• December 17, 2020 17 Dec'20

  FireEye and partners release SolarWinds kill-switch

  A so-called kill-switch for the dangerous SolarWinds Sunburst attack should allay some user fears, but is not a full fix for the issue

• December 17, 2020 17 Dec'20

  UK police unlawfully processing over a million people’s data on Microsoft 365

  The roll-out of Microsoft 365 to dozens of UK police forces may be unlawful, because many have failed to conduct data protection checks before deployment and hold no information on their contracts

• December 16, 2020 16 Dec'20

  Singapore employees want more support for remote working

  Singapore workers faced challenges in accessing internal company resources, spotty connections and had to use their personal devices for business while working remotely

• December 15, 2020 15 Dec'20

  UK government unveils details of upcoming online harms rules

  Online Harms Bill due early 2021 will introduce GDPR-style fines for technology companies that breach online duty of care rules

• December 15, 2020 15 Dec'20

  SolarWinds cyber attack: How worried should I be, and what do I do now?

  Security teams across the world are on high alert as more details emerge of the widespread SolarWinds ‘Sunburst’ attack. What do defenders need to do next?

• December 15, 2020 15 Dec'20

  Finland examines wider use of AI video camera technology

  Authorities in Helsinki will use artificial intelligence and video technologies to help them automate monitoring of crowds

• December 15, 2020 15 Dec'20

  Air purifier manufacturer creates IoT service in the cloud

  Sweden’s Blueair introduces new functionality for customers through a cloud-based internet of things platform

• December 14, 2020 14 Dec'20

  FireEye identifies flaw in networking monitoring software as US agencies attacked

  Cyber security company says investigations have revealed security breach occurred because of a flaw in a network monitoring software

• December 14, 2020 14 Dec'20

  Appointment of disgraced former Post Office executive at Welsh FA questioned by MP

  The appointment of a former Post Office executive, who tried to mislead a judge, in the Football Association of Wales has been questioned by an MP

• December 13, 2020 13 Dec'20

  Singapore trials beacons to bolster police operations

  Police beacons equipped with video cameras, sirens, floodlights and speakers are being deployed at two parks to improve public safety in a year-long trial

• December 11, 2020 11 Dec'20

  Disputed PostgreSQL bug exploited in cryptomining botnet

  PGMiner cryptomining botnet remained unnoticed by exploiting a disputed CVE in PostgreSQL

• December 11, 2020 11 Dec'20

  Surge in Covid-19 vaccine phishing scams reported

  Check Point and KnowBe4 share details of a growing number of phishing campaigns using the prospect of a Covid-19 vaccine as a lure

• December 11, 2020 11 Dec'20

  History made as subpostmasters wrongly prosecuted in Horizon IT scandal have convictions quashed

  Six subpostmasters who were wrongly prosecuted for accounting shortfalls caused by computer errors have their convictions quashed after years of campaigning

• December 10, 2020 10 Dec'20

  Challenger banks hindered by lack of customer confidence

  Despite an acceleration in the use of digital banking services, challenger banks face the obstacle of winning customer trust

• December 09, 2020 09 Dec'20

  Gousto uses PagerDuty to cope with lockdown business boom

  The recipe box startup has seen a huge growth in demand for its products as people shop for online dinners, which put a strain on its helpdesk

• December 09, 2020 09 Dec'20

  Patch Tuesday: Microsoft presents just 58 CVEs for Christmas

  The final Patch Tuesday of 2020 contains 58 fixes, a minnow compared to some recent drops, but many are still of high importance

• December 09, 2020 09 Dec'20

  There’s no going back to pre-pandemic security approaches

  The cyber security world will probably never return to its pre-pandemic state, and different approaches to security will come to the fore in 2021

• December 08, 2020 08 Dec'20

  Societe Generale latest banking giant to cut costs and increase digital investment

  French bank Societe Generale is merging two retail brands and increasing investment in its digital offering to meet its ambitious customer acquisition plans

• December 08, 2020 08 Dec'20

  Russian state actors exploiting VMware bug to hijack data, users warned

  Russian APT groups are actively exploiting a vulnerability in VMware products to access protected data, according to latest warnings

• December 08, 2020 08 Dec'20

  Tesco uses Netcall to speed up insurance claims process

  An in-house team has used a low-code platform from Netcall to develop an application for Tesco Underwriting

• December 07, 2020 07 Dec'20

  Post Office IT scandal CEO Paula Vennells jumps NHS ship as pressure mounts

  CEO at the centre of the scandal that saw innocent people bankrupted and some sent to prison steps down from NHS role as pressure for her resignation grows

• December 07, 2020 07 Dec'20

  A trillion dollars lost to cyber crime every year

  Data collated by McAfee and the Centre for Strategic and International Studies highlights the growing impact of cyber crime

• December 03, 2020 03 Dec'20

  Nova casts light on streaming network issues as energy demands soar

  So-called industry-first solution brings new revenue opportunities, reduces churn and differentiates offer for video providers as they struggle to cope with energy surge in providing services

• December 03, 2020 03 Dec'20

  Allied Irish Bank prioritises digital services as it cuts workforce

  Bank is cutting its operating costs by 10% with job cuts and facility closures, but will continue to invest heavily in technology

• December 03, 2020 03 Dec'20

  Bank of England enlists development partner to unlock cloud

  Bank has agreed a two-year deal with a cloud development platform provider as it seeks to take its cloud journey to the next level

• December 03, 2020 03 Dec'20

  Dangerous Trickbot evolves to target UEFI/BIOS firmware

  Dubbed Trickboot by researchers, Trickbot’s new features enable malicious actors to read, write or even erase UEFI/BIOS firmware

• December 03, 2020 03 Dec'20

  ICT disaster threatens Dutch environment law

  The Dutch government’s revamp of its construction planning law faces major IT challenges and scepticism

• December 02, 2020 02 Dec'20

  Double extortion ransomware will be a big theme in 2021

  Defenders will see heightened levels of cyber crime next year as criminals pivot their attacks from data encryption to exfiltration

• December 02, 2020 02 Dec'20

  CIO interview: John Davison, First Central Group

  For the last nine years, John Davison has provided an IT strategy to drive business operations. Automation is the next phase of that strategy

• December 01, 2020 01 Dec'20

  ABN Amro to sell head office as it focuses on enabling remote working

  Dutch bank is selling its head office and redesigning another facility to facilitate increased home working

• November 30, 2020 30 Nov'20

  IT Priorities: APAC enterprises readying recovery budget

  Enterprises in Asia-Pacific are investing in cloud and other key technologies to not only survive but thrive in the post-pandemic world

• November 24, 2020 24 Nov'20

  Post Office accused of lying and being in contempt of Parliament in IT scandal

  Campaigning politician demands access to documents that could prove that the Post Office lied

• November 23, 2020 23 Nov'20

  MPs subjected to over 22 million malicious email attacks in 2020

  Members of Parliament are targeted by millions of spam and phishing emails every month, according to a Freedom of Information disclosure

• November 23, 2020 23 Nov'20

  Subpostmasters want £300m from a government that allowed Post Office ‘reign of terror’

  The government allowed the Post Office to “run amok” and destroy lives, says complaint to Parliamentary Ombudsman

• November 20, 2020 20 Nov'20

  Pioneering companies use AI to drive profit

  The latest research from McKinsey shows that there is a strong correlation between an organisation's artificial intelligence maturity and profitability

• November 20, 2020 20 Nov'20

  Security pros fear prosecution under outdated UK laws

  CyberUp, a group of campaigners who want to reform the Computer Misuse Act, finds 80% of security professionals are concerned that they may be prosecuted just for doing their jobs

• November 19, 2020 19 Nov'20

  Cut jobs or cut software spending?

  With little or no growth in IT budgets, IT chiefs will be tasked with cutting costs in 2021. Improving IT asset management can help to avoid job cuts

• November 19, 2020 19 Nov'20

  Fujitsu staff under investigation for potential perjury in Post Office IT trial named

  Court documents reveal the names of the Fujitsu employees under investigation for potentially providing misleading information in criminal trials

• November 18, 2020 18 Nov'20

  2021 the year of commodity ransomware, says Sophos

  Sophos researchers anticipate a trickle-down effect in the cyber criminal underground

• November 17, 2020 17 Nov'20

  Ransomware stats overload risks confusing buyers

  UK-based organisations are either more, or less, likely to pay ransoms, depending on which cyber security supplier you want to believe

• November 17, 2020 17 Nov'20

  Financial services data volumes heighten risk of insider breach

  Financial services organisations hold so much data that it is becoming virtually impossible to safeguard properly against data breaches caused by malicious or careless employees

• November 17, 2020 17 Nov'20

  Botched software update to blame for Post Office Horizon crash

  Post Office says planned firmware update caused the problem that left branches unable to do business for 90 minutes

• November 16, 2020 16 Nov'20

  Human error blamed in Welsh Covid-19 patient data leak

  Public Health Wales accepts recommendations of independent probe into data breach that saw PII on 18,105 coronavirus patients leaked

• November 16, 2020 16 Nov'20

  Hackney systems could be unavailable for months, says council

  A month after a highly disruptive cyber attack on its systems, Hackney Council is still struggling to get back up and running

• November 16, 2020 16 Nov'20

  Post Office explanation of IT system outage so vague it is ‘pointless’

  Post Office criticised over vagueness of its explanation of the cause of a UK-wide IT failure that saw subpostmasters unable to do business

• November 13, 2020 13 Nov'20

  Ticketmaster fined £1.25m by ICO for failing to protect customer data

  Ticket website’s customer data was exposed through an attack on a third-party chatbot

• November 13, 2020 13 Nov'20

  Dutch IT award recognises importance of research in the wild

  Promoter of human-centric scientific research techniques claims the prestigious 2020 Netherlands Prize for ICT Research

• November 13, 2020 13 Nov'20

  Humanitarian data collection practices put migrants at risk

  United Nations report on smart borders warns that data collection about migrants and refugees by humanitarian organisations risks excluding them from essential basic services like access to food