News

IT operations management and IT support

• May 07, 2020 07 May'20

  IBM Think puts AI to use in IT operations

  Its annual conference may be virtual, but IBM has remained focused on the key themes of hybrid IT, cloud and artificial intelligence

• May 06, 2020 06 May'20

  End-users failing to protect themselves online

  Remote workers and stuck-at-home consumers are taking silly risks with their security during the coronavirus pandemic, according to a report

• May 06, 2020 06 May'20

  Open source community joins Covid-19 fight

  Red Hat and others in the global open source community are doing their part to develop tools and other initiatives to help the world tide over the coronavirus outbreak

• May 05, 2020 05 May'20

  Coronavirus: Total outsourcing spending collapses in March

  IT spending plunged in March, drastically reducing increases that had been expected in the EMEA region

• May 04, 2020 04 May'20

  Nordic real estate sector becoming increasingly digital

  The Nordic real estate and construction industry is modernising through digital technology, with an injection of urgency amid global pandemic

• May 04, 2020 04 May'20

  Coronavirus: Do Indian companies still have an edge in Nordic outsourcing?

  Covid-19 lockdowns and social distancing have affected Nordic outsourcing strategies. Do Indian firms still have the upper hand?

• May 04, 2020 04 May'20

  Research institutes warn of necessity for UK contact-tracing app to link to testing

  BCS and Cass Business School call for proposed UK contact-tracing app not to be launched without alignment to testing and warns that without this link, NHS will not be able to “big data” its way out of “no data” situation

• May 01, 2020 01 May'20

  No going back to packed workplaces after Covid-19

  A recent project by IT service providers outlines how, in a post-coronavirus world, businesses like Barclays Bank will reduce their reliance on skyscrapers packed with people

• May 01, 2020 01 May'20

  Subpostmasters receive their ‘inadequate’ damages over Horizon IT scandal

  Subpostmasters who had their lives ruined by the Post Office’s faulty IT system have received their damages after a High Court victory

• April 29, 2020 29 Apr'20

  Nordic CIO interview: Stefan Olowsson, Swedish Social Insurance Agency

  Stefan Olowsson, CIO at Sweden’s Försäkringskassan, helps to ensure social security payments run smoothly, which is a balancing act of innovation, data security and reliable delivery

• April 29, 2020 29 Apr'20

  Google chief suggests post-coronavirus cloud boost

  Google’s GCP platform has seen increased demand during the Covid-19 coronavirus pandemic, and the company’s CEO believes economic recovery may lead to fewer on-premise datacentres

• April 28, 2020 28 Apr'20

  Almost half of security pros being redeployed during pandemic

  Close to half of cyber security professionals say they have been taken off some or all of their security duties to focus attention elsewhere during the Covid-19 coronavirus pandemic

• April 28, 2020 28 Apr'20

  Covid-19 will decimate fintechs, but those that survive will prosper

  The coronavirus will wipe out some fintechs, but those that get through it will share in the next growth phase of the industry's development

• April 24, 2020 24 Apr'20

  How likely are IT service providers to offer discounts in an unprecedented global recession?

  As the global economy slows, businesses are trying to cut costs, with IT services one of the first stops – but what are the chances of a happy outcome?

• April 23, 2020 23 Apr'20

  Nasdaq gives customers real-time data through cloud platform

  US stock exchange uses public cloud and APIs to provide investment companies with real-time data on trading activity

• April 23, 2020 23 Apr'20

  Mainframe skills surge as lockdown drives transaction growth

  Mainframe skills and Cobol programming are now in demand as enterprises scale up to tackle increased online activity due to the coronavirus

• April 21, 2020 21 Apr'20

  Coronavirus: Leeds Building Society uses robots to cope with mortgage holiday demand

  Building society initiates more automation software to cope with growing demand for mortgage deferrals

• April 20, 2020 20 Apr'20

  Managing the lockdown extension

  The continued Covid-19 coronavirus lockdown means people will be working remotely for far longer. IT decision-makers and business leaders will need more than a quick fix

• April 20, 2020 20 Apr'20

  Coronavirus: Pandemic will see consolidation of offshore captive centres

  Offshore captive IT operations owned by western businesses will be sold off to raise cash and boost efficiency amid Covid-19 pandemic

• April 20, 2020 20 Apr'20

  CaixaBank uses hybrid of conventional and quantum computers to classify risk

  Spain's CaixaBank is using quantum computers as part of a project to assess risk using machine learning algorithms

• April 17, 2020 17 Apr'20

  Covid-19 will leave its legacy on global IT services

  IT services buying and selling will go through a transformation during the coronavirus crisis

• April 16, 2020 16 Apr'20

  Coronavirus: India eases lockdown restrictions for IT service providers

  Indian government allows IT services firms to bring half their staff back to delivery centres

• April 15, 2020 15 Apr'20

  Centrica deploys Citrix Cloud services on Azure to manage demand

  Utility firm Centrica turns to Citrix on the Azure cloud to deal with its seasonal peak in call centre usage, which affects its virtual desktop environment

• April 15, 2020 15 Apr'20

  GitLab expands into Australia as DevOps tooling market heats up

  DevOps platform supplier GitLab expands Down Under with a bigger workforce to meet the needs of local firms that are looking to speed up software development

• April 09, 2020 09 Apr'20

  Loan charge contractors face double whammy of life-changing repayment demands as past loans recalled

  IT contractors already under pressure from HMRC to pay life-changing tax bills relating to their past involvement in loan remuneration schemes now face calls to repay the original loans, too. Computer Weekly investigates

• April 08, 2020 08 Apr'20

  What next for subpostmasters’ miscarriage of justice appeals?

  Computer Weekly looks at the next stages in the process to clear the names of subpostmasters wrongly prosecuted for the crimes of theft and false accounting

• April 06, 2020 06 Apr'20

  Coronavirus: BPO and IT services delivered from India face big challenges

  UK businesses receiving business process outsourcing and IT services from India will face disruption, but IT services from large IT suppliers less so

• April 02, 2020 02 Apr'20

  What the Court of Appeal referrals mean to those who campaigned for justice for subpostmasters

  Former subpostmasters and their supporters describe their feelings after their appeals against convictions – some of which are nearly 20 years old – get sent to the Court of Appeal

• April 02, 2020 02 Apr'20

  Coronavirus: Is Zoom safe and should security teams ban it?

  Zoom’s rapid rise to prominence has highlighted a score of security problems with the service. Should CISOs try to steer their organisations away from it, or ban it outright?

• April 01, 2020 01 Apr'20

  Air industry eyes £300m savings through blockchain for cargo efficiency

  Air transport alliance tests use of blockchain to transform the multibillion-pound industry that manages air cargo transportation

• March 31, 2020 31 Mar'20

  Coronavirus readiness: Three technology-led steps the NHS is taking

  With the risk of the Covid-19 virus spreading, NHS Digital has needed to make rapid changes to its 111 service

• March 27, 2020 27 Mar'20

  How subpostmasters made legal history with biggest referral of potential miscarriages of justice

  Subpostmasters seeking redress of prosecutions at the hands of an IT system force the biggest ever UK referral of cases of potential miscarriages of justice to the Court of Appeal

• March 26, 2020 26 Mar'20

  Coronavirus: What are the latest free cyber security offers?

  We round up the latest free offers on cyber security products and services being made available during the Covid-19 coronavirus crisis

• March 26, 2020 26 Mar'20

  Subpostmaster prosecutions to be considered by Court of Appeal for miscarriages of justice

  The Criminal Cases Review Commission is referring 39 subpostmaster prosecutions to the Court of Appeal to review for possible miscarriages of justice, with further analysis on 22 more cases ongoing

• March 26, 2020 26 Mar'20

  Coronavirus: Openreach to restrict engineers’ home visits

  BT’s national broadband provision division announces that it is to cut down on home visits throughout the UK and focus only on national infrastructure, essential public services and vulnerable customers

• March 25, 2020 25 Mar'20

  Coronavirus: Amazon and eBay failing to stop profiteers, says Which?

  Despite promises by both Amazon Marketplace and eBay to crack down on coronavirus-profiteering, a Which? investigation has found plenty of sellers charging inflated prices for goods such as hand sanitiser

• March 25, 2020 25 Mar'20

  Coronavirus: iFixit builds resource to support medical technicians

  Mobile phone DIY repair site is building on the work of Frank’s Hospital Workshop to help medtechs repair ventilators

• March 25, 2020 25 Mar'20

  Meeting reviewing subpostmaster applications to appeal criminal prosecutions moves into second day

  The Criminal Cases Review Commission has extended a meeting considering subpostmaster applications to appeal criminal convictions resulting from a faulty Post Office IT system

• March 23, 2020 23 Mar'20

  Coronavirus: Post Office postpones subpostmaster compensation scheme amid Covid-19 crisis

  Scheme to compensate subpostmasters who suffered because of computer errors in the Post Office’s Horizon system is delayed

• March 23, 2020 23 Mar'20

  Coronavirus: Spain to use artificial intelligence to automate testing

  Authorities in Spain have invested in robots to automate the testing of citizens for the Covid-19 coronavirus

• March 23, 2020 23 Mar'20

  Coronavirus: CCRC uses Microsoft Teams to consider subpostmaster appeals

  Criminal Cases Review Commission to use Microsoft Teams to ensure review of subpostmaster prosecutions is held on time

• March 23, 2020 23 Mar'20

  Interview: Jamil Farshchi, CISO, Equifax

  Equifax CISO Jamil Farshchi discusses public cloud and why it’s not something IT security professionals should be afraid of

• March 23, 2020 23 Mar'20

  Singapore’s JTC taps GIS platform in Punggol Digital District

  The planners behind Singapore’s Punggol Digital District are using a geographic information system to make better planning decisions and improve day-to-day operations

• March 23, 2020 23 Mar'20

  Seek ditches pagers for cloud service in IT operations

  Australian employment marketplace Seek is doing away with pagers in favour of PagerDuty’s cloud-based digital operations platform to scale up its IT operations in Asia and Australia

• March 20, 2020 20 Mar'20

  MP warns minister not to parrot civil servants’ lines on Post Office IT scandal

  MP Kevan Jones has warned a government minister not to repeat the mistakes of predecessors in relation to the Post Office Horizon IT scandal

• March 20, 2020 20 Mar'20

  How an Estonian digital nation emerged from the embers of Soviet rule

  Estonia’s minister for foreign trade and IT tells Computer Weekly how the country went from having no governmental infrastructure in the early 1990s to acquiring the label “digital nation”

• March 19, 2020 19 Mar'20

  Coronavirus: NHS to roll out Microsoft Teams to hospitals

  Secure, cloud-based Microsoft collaboration tool Teams will be made available across the NHS, even those hospitals not on NHSMail

• March 18, 2020 18 Mar'20

  Push for digitisation in Malaysia amid coronavirus crisis

  Event cancellations and travel bans are spurring more companies to embrace digital tools to support remote and flexible working arrangements

• March 18, 2020 18 Mar'20

  Swedish municipalities test AI to drive efficiencies and cost savings

  Research in Sweden measures the benefits of using artificial intelligence in local government operations

• March 17, 2020 17 Mar'20

  Covid-19: Three technology areas that CIOs must address

  CIOs will need to consider the IT measures that will be needed to support their organisations as the government ramps up its response to the coronavirus

• March 16, 2020 16 Mar'20

  Secret Post Office deals cause fury among Horizon IT scandal campaigners

  The Post Office has sparked anger with secret settlements with subpostmasters outside the recent legal action against it

• March 12, 2020 12 Mar'20

  CIO interview: Miguel Rio Tinto, Emirates NBD

  The Dubai-based banking group’s CIO, Miguel Rio Tinto, talks about its ambitious digital transformation plans

• March 12, 2020 12 Mar'20

  IT Priorities 2020: Nearly two-thirds of Nordic IT leaders expect a budget increase this year

  Nordic IT leaders are expecting budgets to rise as they move to more advanced stages of their digital transformations

• March 12, 2020 12 Mar'20

  IT Priorities 2020: Benelux organisations and budgets focused on digital transformation

  IT leaders in Belgium, the Netherlands and Luxembourg expect bigger budgets this year, with spending on digital transformation projects and related technologies being prioritised

• March 11, 2020 11 Mar'20

  Fintech workers called to share their experiences of microaggression

  Fintech workers were asked to share upsetting workplace incidents as part of an anonymous study

• March 11, 2020 11 Mar'20

  International Women’s Day provides platform for Nordic women in tech

  International annual event reminds tech industry that work needs to be done to reduce inequality, but organisations must work towards this on a daily basis

• March 11, 2020 11 Mar'20

  ANZ firms ill-prepared to deal with tech issues

  More than two in five businesses in Australia and New Zealand are hearing from customers about major technology issues, affecting productivity and staff morale, new study finds

• March 10, 2020 10 Mar'20

  IT Priorities 2020: Digitisation drives IT modernisation growth

  IT decision-makers realise that old applications restrict agility. As organisations digitise processes, application modernisation is key

• March 10, 2020 10 Mar'20

  MPs told to hold to account those responsible for Post Office Horizon IT scandal

  Subpostmasters who had their lives destroyed by a faulty IT system and mistreatment by the Post Office have asked MPs to hold to account the people responsible for the injustices

• March 10, 2020 10 Mar'20

  Police IT system failure creates significant backlogs

  Independent review of IT system failure that left Greater Manchester Police working with pen and paper finds combination of technical shortcomings, operational procedures and staff training responsible for massive backlogs

• March 06, 2020 06 Mar'20

  Those who did not play by the rules in Post Office Horizon scandal “should face prosecution”

  Telford MP has become a vocal member of the campaign for justice for the subpostmasters who had their lives devastated as a result of being blamed for losses caused by errors in the Post Office’s core retail and accounting system

• March 06, 2020 06 Mar'20

  CIO interview: Sarah Wilkinson, NHS Digital

  NHS Digital has been racing to ensure the systems and protocols are in place to prepare the health service for the coronavirus. We speak to its CEO about the preparations

• March 02, 2020 02 Mar'20

  Nordic lessons on digital transformation

  Swedish financial services firm reports a successful IT outsourcing project with India-based IT services company

• March 02, 2020 02 Mar'20

  Boris Johnson’s commitment to inquiry into Post Office scandal in doubt

  Boris Johnson’s apparent commitment to a public inquiry into the Post Office Horizon scandal is not so certain

• February 27, 2020 27 Feb'20

  Oxbotica on board with Cisco to drive autonomous vehicle data challenge

  Connected car technology firm hits pedal with Cisco to solve data challenges of future autonomous vehicles

• February 26, 2020 26 Feb'20

  How tech suppliers are easing barriers to hybrid cloud adoption

  The tech industry has risen to the challenge of helping enterprises ease their transition to hybrid cloud, but issues remain

• February 25, 2020 25 Feb'20

  Government admits it was too passive managing Post Office as parliamentary pressure builds

  The UK government faces accusations of neglecting its duties handling the Post Office as pressure mounts in Parliament for justice for the subpostmasters who suffered due to faults in the Horizon IT system

• February 24, 2020 24 Feb'20

  Estonia to give citizens Alexa-like access to public services

  The Estonian government is working on a project that will ultimately allow citizens to ask Siri, Alexa or almost any other virtual digital assistant to interact with government departments on their behalf

• February 19, 2020 19 Feb'20

  Blasé directors put business data at risk

  The higher up within a business you go, the more likely you are to find people intentionally leaking confidential data, says Egress

• February 14, 2020 14 Feb'20

  CIO Interview: Siim Sikkut, Estonian government CIO

  Siim Sikkut is one of a generation of tech native Estonians, who is turning his knowledge and experience to transforming government services

• February 12, 2020 12 Feb'20

  Pressure for public inquiry into Post Office IT system scandal begins with mountain to climb

  Members of Parliament seeking a public inquiry into the Post Office Horizon scandal face huge challenges, but pressure and time could force justice

• February 10, 2020 10 Feb'20

  Two-thirds of workers at risk of robot-driven redundancy are unaware of the threat to jobs

  People who do jobs that are most likely to be automated through technology are unaware and unprepared of the impending threat to their livelihoods, with Nesta calling on the government to do more to up-skill those at risk

• February 07, 2020 07 Feb'20

  Goldman Sachs considers building cloud service to sell to other finance firms

  Internal memo reveals that bank could provide an Amazon Web Services-like cloud service to financial services companies

• February 03, 2020 03 Feb'20

  New jobs in Ireland as Brexit forces Revolut to migrate work from London

  Brexit has pushed the financial technology firm into moving London jobs to Ireland

• February 03, 2020 03 Feb'20

  Cost-cutting and digital transformation spur increased European IT outsourcing in 2019

  The need to rein in costs while digitally transforming has led to growth in traditional and as-a-service base outsourcing

• January 29, 2020 29 Jan'20

  Inside DXC Technology’s APAC playbook

  DXC Technology’s CTO for Asia-Pacific talks up efforts to support the region’s enterprises that are in varying stages of digital transformation

• January 29, 2020 29 Jan'20

  AI is transforming the Nordic workplace – and it won’t stop there

  Nordic startups are applying artificial intelligence to address workplace challenges, with HR and operations managers across the world watching

• January 29, 2020 29 Jan'20

  Apple posts record-breaking quarter, but prepares for Coronavirus impact

  The Coronavirus outbreak is having a direct impact on Apple’s supply chain and its Chinese retail stores and channel partners

• January 27, 2020 27 Jan'20

  Police sent information about potential Fujitsu staff perjury in subpostmaster prosecutions

  The police have been asked to consider information from a High Court judge questioning evidence given by Fujitsu staff in criminal trials of Post Office subpostmasters

• January 24, 2020 24 Jan'20

  Gender funding gap reveals complacency in the Nordics

  Tech investors are biased towards men when it comes to investing – even if they are not aware of it

• January 21, 2020 21 Jan'20

  Millions lost due to lack of effective IT operations monitoring

  The complexity of modern IT systems means it can be impossible to identify the root cause of a failure

• January 21, 2020 21 Jan'20

  Two-fifths of Middle East IT staff would change job for more money

  IT professionals in the Middle East are mostly motivated by money when it comes to finding a new job, according to a Computer Weekly survey

• January 20, 2020 20 Jan'20

  Over a quarter of Middle East businesses have no women in their IT department

  Businesses in the Middle East are failing to balance their IT workforces between men and women, and a quarter have no women in IT roles

• January 20, 2020 20 Jan'20

  Spanish bank applies AI to staff training

  CaixaBank uses artificial intelligence to help its staff find and access the most relevant training resources

• January 20, 2020 20 Jan'20

  Modern telecoms has opened up Sweden’s far north

  Modern telecom infrastructures mean datacentres can be further away from users, and environmental and cost advantages are to be had in locations such as Sweden’s far north

• January 16, 2020 16 Jan'20

  Lloyds Banking Group to create digital workplace with Microsoft

  Bank is transforming how its staff work as part of a multibillion-pound digital transformation

• January 15, 2020 15 Jan'20

  TSB signs up IBM Services and announces Edinburgh tech hub

  TSB has contracted IBM to provide hybrid cloud services as part of its £120m digital transformation plans, which will see more tech jobs in Scotland

• January 15, 2020 15 Jan'20

  Government distances itself from Post Office decisions in Horizon IT litigation

  Department for Business, Energy & Industrial Strategy says it did not make decisions in the Post Office’s recent court battle

• January 15, 2020 15 Jan'20

  Royal Bank of Canada gives Mencap a ‘leg-up’ in automating processes

  UK charity gets help from Canadian bank in a collaboration aimed at creating a robotic workforce

• January 14, 2020 14 Jan'20

  What is behind Stockholm’s datacentre boom?

  Datacentres are springing up in Stockholm – but what is drawing major IT companies to the Swedish capital?

• January 14, 2020 14 Jan'20

  MLL Telecom appoints new CEO

  Shaun Ledgerwood succeeds Gary Marven as chief executive as network services provider seeks to maintain momentum as a technology supplier to public and private sector organisations

• January 14, 2020 14 Jan'20

  Why subpostmasters are calling on the government to pay Horizon trial costs

  The damages that subpostmasters will receive after their court victory against the Post Office fall well short of their calculated losses

• January 14, 2020 14 Jan'20

  Windows 7: Dead or alive?

  Far from being dead and buried, Windows 7 is set to remain alive and kicking in many organisations as they struggle with complex migration challenges

• January 10, 2020 10 Jan'20

  Subpostmaster group calls for government to pay legal costs for Horizon trial

  The group of subpostmasters that defeated the Post Office in court over a faulty IT system are calling for the government to pay the costs of the legal action

• January 08, 2020 08 Jan'20

  Deliveroo exceeds tech recruitment target in Edinburgh

  Food delivery firm has increased the number of technology staff it wants in its Edinburgh hub

• January 06, 2020 06 Jan'20

  Iran likely to hit back with cyber attacks, security experts warn

  The possibility of cyber attack by threat groups acting on behalf of the Iranian government has dramatically increased following US actions in Iraq

• January 02, 2020 02 Jan'20

  Call for former Post Office CEO to step down from public roles after IT court battle lost

  Conservative peer is calling for former Post Office CEO to step down from high-profile public roles for her part in Horizon IT scandal

• December 30, 2019 30 Dec'19

  Top 10 enterprise IT in the Benelux region stories of 2019

  Here are Computer Weekly’s top enterprise IT stories from the Benelux region over the past year

• December 27, 2019 27 Dec'19

  Top 10 financial services IT stories of 2019

  Here are Computer Weekly’s top 10 financial services and fintech stories of 2019

• December 24, 2019 24 Dec'19

  Former Post Office CEO apologises to subpostmasters over Horizon scandal

  Subpostmasters criticise former CEO’s apology for their suffering as “too little, too late”