News

IT operations management and IT support

• June 10, 2024 10 Jun'24

  Post Office Capture software training deficit echoes systemic Horizon problems

  Post Office branch managers have told Computer Weekly they had no training on how to use Capture software, which pre-dated Horizon

• June 10, 2024 10 Jun'24

  Driving customer experience through cloud and AI

  Autodesk’s global CIO Prakash Kota explains how the company is modernising its IT infrastructure and adopting cloud and AI to drive customer experience

• June 07, 2024 07 Jun'24

  Bitdefender makes MDR services free to NHS bodies hit by Qilin

  Bitdefender offers NHS bodies affected by a major cyber incident free access to its product suite, as the health service continues to deal with the impact of the Qilin ransomware attack on partner Synnovis

• June 07, 2024 07 Jun'24

  Rapid AI development poses supervisory challenges in the Netherlands

  In the Netherlands, the financial regulator and the monetary authority are grappling with the pace of artificial intelligence development and its implications for the financial industry

• June 05, 2024 05 Jun'24

  Qilin ransomware gang likely behind crippling NHS attack

  Security experts investigating a major cyber attack on an NHS partner that has caused frontline services across South London to grind to a halt say the Qilin ransomware gang appears to be the culprit

• June 05, 2024 05 Jun'24

  Subpostmasters consider legal action against government in pursuit of financial redress

  Campaigner says former subpostmasters may have to resort to legal action in pursuit of the money they are owed

• June 04, 2024 04 Jun'24

  Invasive tracking ‘endemic’ on sensitive support websites

  Websites set up by police, charities and universities to help people get support for sensitive issues like addiction and sexual harassment are deploying tracking technologies that harvest information without proper consent

• June 04, 2024 04 Jun'24

  NHS services at major London hospitals disrupted by cyber attack

  A major cyber attack at NHS services provider Synnovis is disrupting frontline care at hospitals across London

• June 04, 2024 04 Jun'24

  Fujitsu cuts half of UK-based Oracle practice team

  Fujitsu is reducing staffing levels at its UK Oracle Practice in a move cited as ensuring its competitiveness

• May 28, 2024 28 May'24

  Executive Interview: Why Dell wants to be your one-stop AI shop

  At Dell Technologies World in Las Vegas, artificial intelligence was the talk of the town as Dell staked out an all-encompassing strategy ahead of an anticipated goldrush. Dell’s Nick Brackney explains why the tech giant believes it's onto a winner

• May 24, 2024 24 May'24

  Paula Vennells boasted about removing Horizon risk reference in Royal Mail flotation prospectus

  A reference to Horizon was removed from Royal Mail prospectus by Paula Vennells in the eleventh hour

• May 23, 2024 23 May'24

  Third police probe into Post Office scandal under consideration

  The Metropolitan Police Service is looking into investigating potential corporate and individual crimes committed in the Post Office Horizon scandal

• May 22, 2024 22 May'24

  Rockwell urges users to disconnect ICS equipment

  ICS systems maker Rockwell Automation calls on users to take steps to secure their equipment, and reminds them there is no reason to ever have its hardware connected to the public internet, as it tracks an increase in global threat activity

• May 21, 2024 21 May'24

  Post Office clique deepened Horizon scandal

  A general counsel annoyed by independent investigators and comms director that bragged about his contacts were part of a Post Office clique with former CEO Paula Vennells

• May 17, 2024 17 May'24

  Post Office CEO Paula Vennells ‘didn’t believe there were miscarriages of justice,’ inquiry told

  As the nation waits for the impending appearance of former Post Office CEO Paula Vennells at the public inquiry, a former colleague reveals her certainty that there were no miscarriages of justice

• May 16, 2024 16 May'24

  Post Office IT boss failed to raise concern over false Horizon statements

  Former Post Office CIO Lesley Sewell failed to raise concern over Post Office’s false stance on Horizon integrity

• May 15, 2024 15 May'24

  Cyber Safety Force wants to change conversation around risk

  A consortium to help cyber pros better manage risk has launched, with ambitious goals to change the nature of the conversation from cyber security to cyber safety

• May 15, 2024 15 May'24

  Critical SharePoint, Qakbot-linked flaws focus of May Patch Tuesday

  A critical SharePoint vulnerability warrants attention this month, but it is another flaw that seems to be linked to the infamous Qakbot malware that is drawing attention

• May 15, 2024 15 May'24

  Comms director at centre of cover-up never thought Post Office were the ‘baddies’

  Head of communications at the Post Office painted a rosy picture of the error-prone Horizon system when challenged

• May 14, 2024 14 May'24

  Scotland’s Post Office scandal victims to be exonerated en masse

  The Scottish parliament will introduce its own legislation to exonerate subpostmasters with convictions based on evidence from Post Office Horizon system

• May 13, 2024 13 May'24

  How SingPost is delivering on digital transformation

  SingPost group CIO outlines the company’s efforts to leverage AI and automation to improve operations, emphasising the importance of building the right culture as it expands its regional footprint

• May 10, 2024 10 May'24

  Knowledge24: GenAI dominates ServiceNow annual user conference

  ServiceNow put the future use of GenAI at the centre of its annual user conference, Knowledge24

• May 09, 2024 09 May'24

  Cyber attack victims need to speak up, says ICO

  The Information Commissioner’s Office is urging organisations to be transparent and learn from each other’s mistakes as it reveals most of the cyber attacks it responds to stem from the same core errors

• May 09, 2024 09 May'24

  Wales gets UK’s first national SOC

  The first national security operations centre of its kind in the UK has opened in the south of Wales to safeguard public sector bodies across the country

• May 09, 2024 09 May'24

  Barrister says Post Office lawyers misled him over Horizon cases

  Simon Clarke told public inquiry he believes he was misled by Post Office internal lawyers over Horizon prosecutions

• May 09, 2024 09 May'24

  Fujitsu’s Post Office Horizon admission was ‘bombshell’ amid ‘religious panic’ over reliability

  Barrister Simon Clarke was representing the Post Office when he discovered an expert witness had misled courts in subpostmaster trials

• May 09, 2024 09 May'24

  Ofcom publishes draft online child safety rules for tech firms

  In the draft codes, Ofcom calls on technology firms to use ‘robust’ age-checking and content moderation systems to keep harmful material away from children online

• May 08, 2024 08 May'24

  Cyber attack ruled out as source of UK Border Force outage

  An IT outage that caused automated passport control e-gates to crash across the UK has been resolved, with a cyber attack ruled out as the cause

• May 07, 2024 07 May'24

  Police told in 2016 that Post Office prosecutor withheld evidence of Horizon errors from court

  A campaigning former subpostmaster told Surrey Police he suspected a ‘possible criminal offence’ when he found details of a Post Office prosecutor withholding evidence in a 2010 trial

• May 06, 2024 06 May'24

  Microsoft beefs up cyber initiative after hard-hitting US report

  Microsoft is expanding its recently launched Secure Future Initiative in the wake of a hard-hitting US government report on recent nation state intrusions into its systems

• May 03, 2024 03 May'24

  Adobe expands bug bounty programme to account for GenAI

  Adobe has expanded the scope of its HackerOne-driven bug bounty scheme to incorporate flaws and risks arising from the development of generative artificial intelligence

• May 03, 2024 03 May'24

  Patch GitLab vuln without delay, users warned

  The addition of a serious vulnerability in the GitLab open source platform to CISA’s KEV catalogue prompts a flurry of concern

• May 03, 2024 03 May'24

  Post Office legal boss withheld details from statutory body reviewing miscarriages of justice

  The Post Office’s top lawyer held back vital information when requested by the criminal cases review commission, preventing wrongful convictions from being reviewed

• May 02, 2024 02 May'24

  NCSC updates warning over hacktivist threat to CNI

  The NCSC and CISA have warned about the evolving threat from Russia-backed hacktivist threat actors targeting critical national infrastructure, after a number of American utilities were attacked

• May 02, 2024 02 May'24

  Post Office investigators saw subpostmasters as ‘enemies’ – and that’s what they became

  Post Office investigators were only focused on getting money from subpostmasters blamed for accounting shortfalls, according to a 2013 report commissioned by organisation’s legal boss

• May 01, 2024 01 May'24

  EMEA CISOs must address human factors behind cyber incidents

  The 17th annual Verizon report on data breaches makes for sobering reading for security pros, urging them to do more to address the human factors involved in cyber incidents, and highlighting ongoing issues with zero-day patching

• May 01, 2024 01 May'24

  Secure coding benchmark to increase standards among developers

  Developer security advocate Secure Code Warrior has launched what it claims is the industry’s first benchmark designed to quantify the security competence of its customers’ software developer teams

• April 30, 2024 30 Apr'24

  Persistent data breaches deny people with HIV dignity and privacy

  The ICO has urged charities and healthcare organisations that work with people living with HIV to do better when it comes to protecting their personal data, after the HIV status of more than 100 people was accidentally disclosed by London’s Central ...

• April 30, 2024 30 Apr'24

  Keeper to help Williams F1 keep up with cyber challenges

  Keeper Security signs up to support F1 team Williams Racing with credential management ahead of the 2024 Miami Grand Prix

• April 30, 2024 30 Apr'24

  IBM boss discusses long-term VM migration opportunity

  IBM sees a big opportunity to migrate customers to containers and OpenShift, with its $6.4bn acquisition of HashiCorp part of the plan

• April 30, 2024 30 Apr'24

  Barnsley Council drives social care efficiency with Copilot

  Microsoft generative AI tool Copilot is being used to streamline many of the admin tasks Barnsley Council social care workers need to do

• April 29, 2024 29 Apr'24

  Post Office misjudged campaigner it labelled a ‘bluffer’

  Social media, a trade union and tech expertise helped former subpostmasters expose Post Office bug myth

• April 26, 2024 26 Apr'24

  Post Office scheme was a ‘charade’ that never intended for large compensation pay-outs

  The Post Office established a scheme to compensate subpostmasters affected by tech faults, but it was just a ‘charade’, says Public Inquiry KC

• April 26, 2024 26 Apr'24

  INDO-MIM taps 3D printing in precision manufacturing

  The precision metal parts manufacturer is using HP’s Metal Jet S100 printers to produce components using metal powder for the automotive, healthcare and other industries

• April 23, 2024 23 Apr'24

  GooseEgg proves golden for Fancy Bear, says Microsoft

  Microsoft’s threat researchers have uncovered GooseEgg, a never-before-seen tool being used by Forest Blizzard, or Fancy Bear, in conjunction with vulnerabilities in Windows Print Spooler

• April 23, 2024 23 Apr'24

  Post Office boss used husband’s descriptions in 'Orwellian' ploy to downplay Horizon problems

  Post Office CEO sought advice from husband on what words to use in reports to downplay known errors in software, inquiry told.

• April 22, 2024 22 Apr'24

  NCSC announces PwC’s Richard Horne as CEO

  Former PwC and Barclays cyber chief Richard Horne set to join UK’s National Cyber Security Centre as CEO

• April 22, 2024 22 Apr'24

  Post Office lawyer was a jack of all trades, but failed his own

  Post Office IT scandal inquiry hears how a lawyer was at the centre of the Post Office’s attempts to prevent problems with its IT system becoming public knowledge

• April 22, 2024 22 Apr'24

  IT leaders hiring CISOs aplenty, but don’t fully understand the role

  Most businesses now have a CISO, but perceptions of what CISOs are supposed to do, and confusion over the value they offer, may be holding back harmonious relations, according to a report

• April 16, 2024 16 Apr'24

  Post Office boss signed off hush money to cover up smoking gun

  A former Post Office boss admitted the pain and suffering of subpostmasters could have been avoided had the organisation done the right thing