News
IT operations management and IT support
-
June 26, 2019
26
Jun'19
Nordic public dispels fears over AI and welcomes its advance
People in the Nordic countries are more welcoming and less fearful of the advance of artificial intelligence than those in other regions
-
June 25, 2019
25
Jun'19
Half of Dutch IT decision-makers can’t explain blockchain technology
IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it
-
June 21, 2019
21
Jun'19
CIOs experience stress, verbal and physical abuse during IT failures
Business continuity involves more than the investment in resilient IT – staff and their families need support too
-
June 20, 2019
20
Jun'19
How APAC CIOs are driving AI projects
IT leaders at a Computer Weekly roundtable say they are grappling with compute bottlenecks and explainable artificial intelligence even as chatbots and other AI projects are being rolled out in full swing
-
June 20, 2019
20
Jun'19
HCL delivers digital services to Cricket Australia
Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms
-
June 19, 2019
19
Jun'19
How AirAsia streamlined its customer service
Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service
-
June 19, 2019
19
Jun'19
Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers
Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases
-
June 19, 2019
19
Jun'19
How Carsales cuts through the noise in incident response
The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues
-
June 17, 2019
17
Jun'19
Post Office asks Court of Appeal for permission to appeal judgment in first Horizon trial
The Post Office has applied to the Court of Appeal to appeal judgment in Horizon trial
-
June 14, 2019
14
Jun'19
IT outsourcing is increasing, but not as we know it
IT outsourcing is growing in the UK, as organisations spend more as part of their digital transformations
-
June 07, 2019
07
Jun'19
CIO interview: John Finch, Refinitiv
Refinitiv CIO John Finch says finding people with the right level of data science skills is his biggest challenge
-
June 06, 2019
06
Jun'19
Half of CFOs frustrated by complex accounting systems
Chief financial officers need to upgrade to easier-to-use accounting systems, but are strapped for time and lack the resources to make the right choices, according to survey
-
June 03, 2019
03
Jun'19
Business leaders failing to address cyber threats
Businesses are failing to address growing cyber threats as business leaders admit to knowledge gaps, a lack of resources and confusion about who is responsible for data breaches, a report reveals
-
May 30, 2019
30
May'19
Salesforce completes Pardot fix after 12 days’ disruption
Plug was pulled on 17 May after a data script went wrong. Most users have had full access since 18 May, but 10 services remained down
-
May 29, 2019
29
May'19
Finland globalises AI training programme
The success of an online course in understanding artificial intelligence launched in Finland has led to a global roll-out