News

IT operations management and IT support

September 25, 2017 25 Sep'17
Amazon launches Middle East region

Amazon opens its latest delivery hub in Bahrain to serve customers in the Middle East
September 22, 2017 22 Sep'17
Uber fails to get licence to operate in London renewed

Transport for London has rejected Uber's application for its licence renewal, citing a lack of corporate responsibility as the reason
September 22, 2017 22 Sep'17
European banks getting rid of human interaction in retail services

Traditional banks know they need to modernise IT to retain market share, but replacing legacy systems is like defusing a bomb
September 22, 2017 22 Sep'17
Why AI success depends on IT picking the low-hanging fruit

General-purpose artificial intelligence is probably a long way off, but the rapid rate of innovation means off-the-shelf AI can kick-start many projects

September 20, 2017 20 Sep'17
CIO interview: John Mountain, Starling Bank

Starling Bank’s CIO tells Computer Weekly about life at a bank that is challenging traditional IT thinking
September 20, 2017 20 Sep'17
Finnish government eyes €1bn savings through digitisation

Finland’s public sector aims to save €1bn by 2029 as a result of digitising public services
September 20, 2017 20 Sep'17
Blockchain tests delivering results and IBM seen as leader

Businesses that have invested in trials of blockchain technology will repeat their investments
September 18, 2017 18 Sep'17
UAE banks share information to combat cyber threats

Banks in the United Arab Emirates will share information on cyber attacks through a platform instigated by the country’s banking federation
September 14, 2017 14 Sep'17
Finnish energy company Helen outsources its basic IT services

The energy company is the latest Nordic organisation to outsource IT services to enable it to focus on the business
September 14, 2017 14 Sep'17
Trust could be last hurdle for insurtech dominance

Insurance startups that use the latest IT are gaining customers but still face challenges around trust, security and consumer awareness

September 14, 2017 14 Sep'17
VMworld 2017: How vSphere operators will become container managers

VMware is fleshing out its strategy to become the Swiss Army knife for hybrid computing. We investigate how vSphere will evolve
September 13, 2017 13 Sep'17
DevOps salary survey highlights link between server farm size and practitioner pay

The Puppet 2017 DevOps Salary Report suggests practitioners working at larger firms, with sizeable server farms and low-level manual configuration management, get paid more
September 13, 2017 13 Sep'17
CBI calls for transitional deal with EU on data

The CBI is warning of the risks to UK businesses of no deal with the European Union on data exchange when Brexit arrives
September 12, 2017 12 Sep'17
Businesses that overlook ROI analysis are missing cost savings

Organisations have more chance of meeting their cost saving expectations following cloud migrations if they carry out ROI analysis before
September 12, 2017 12 Sep'17
Home Office agrees back-office transformation deal

The Home Office is moving more of its back-office processes into the cloud
September 07, 2017 07 Sep'17
Thousands of Deutsche Bank employees will be replaced by robots

The CEO of Deutsche Bank said a "big number of staff will eventually be replaced by robots” as it looks towards artificial intelligence technology
September 07, 2017 07 Sep'17
Barclays Bank ahead of schedule in ring-fencing project

Barclays Bank is set to meet the government’s ring-fencing legislation well before the deadline
September 05, 2017 05 Sep'17
Middle East CIO interview: Rajiv Prasad, Xpandretail

IT head at customer analytics provider Xpandretail says the CIO role is increasingly important as businesses digitise, but warns that CIOs must be given the human resources they need
September 05, 2017 05 Sep'17
UK universities increasingly targeted by cyber criminals

Cyber attacks are turning their attention to UK universities, with research being the main prize
September 04, 2017 04 Sep'17
Technology is needed to boost UK productivity, but not at the cost of employees

The Trade Union Congress calls for a debate about the future of employment as more roles become automated or replaced by artificial intelligence
September 04, 2017 04 Sep'17
CIO interview: Adrenaline junkie leaps from big pharma to cloud services

Diana McKenzie, CIO of Workday and triathlon competitor, on analytics, data lakes and the relationship between IT and business
September 04, 2017 04 Sep'17
AWS eyes Australian government growth

Amazon Web Services is eyeing the Australian public sector for growth, with increased budgets and IT disasters in the past pushing government organisations towards the public cloud
August 31, 2017 31 Aug'17
Open source helps Schiphol fly to multi-clouds

Amsterdam airport Schiphol is utilising open source software to create and use a multi-cloud platform with an open API
August 30, 2017 30 Aug'17
HCL expands global network with Swedish delivery centre

HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden
August 30, 2017 30 Aug'17
Challenger bank Fidor reaches 200,000 customers

Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher
August 30, 2017 30 Aug'17
Canadian University Dubai upgrades network with Dell EMC

Dubai-based university upgrades its network infrastructure to support more students
August 29, 2017 29 Aug'17
VMware, Pivotal and Google team up on containers

VMware, Pivotal and Google have developed a service to ease deployment of containers on VMware vSphere and Google Cloud Platform
August 29, 2017 29 Aug'17
McDonald’s selects Capgemini to help it drive digital customer services

Fast-food chain decides to outsource its digital developments globally to French IT services giant
August 29, 2017 29 Aug'17
IBM’s SoftLayer ‘fully operational’ as Storm Harvey floods basement

Business continuity will keep servers operational, but tropical storm appears to have taken out one of IBM’s basements
August 29, 2017 29 Aug'17
Saudi Telecom Company creates cloud computing giant

The IT joint venture in Saudi Arabia will drive the digitisation of government services
August 23, 2017 23 Aug'17
HMRC admits 2,600 parents affected by childcare website problems

Technical issues while applying for new childcare benefits caused problems for some parents – but HMRC says only 1% were affected
August 23, 2017 23 Aug'17
Automation and software-defined IT can bridge server skills gap

New research from 451 Group has identified a shortfall in server skills, but IT admins appear less willing to adopt tech helpers such as automation
August 23, 2017 23 Aug'17
UAE telco Du pushes SaaS adoption in Middle East

The Middle East looks set to see strong growth in software as a service and IT departments need to take a different approach
August 22, 2017 22 Aug'17
Why embracing new technology is key to successful IT service desks

IT was slow to support bring your own device (BYOD). Now chatbots and digitisation are rewriting IT service management best practices
August 18, 2017 18 Aug'17
Benelux organisations must ensure IT staff are content or else risk exodus

Organisations in the Benelux region could face IT staff leaving in large numbers if they don't remain attractive to employees
August 18, 2017 18 Aug'17
Contactless payments through mobile phones no longer a novelty

The amount of contactless payments made through mobile devices increased by 336% compared with 2016, according to figures from Worldpay
August 17, 2017 17 Aug'17
World's largest’ data center planned in Norway

Norway will soon have the biggest datacenter in the world which will harness the countries rich natural resources
August 17, 2017 17 Aug'17
Barclays ring-fencing project means downtime for customers

Many Barclays services will be unavailable this weekend as part of the bank's project to separate retail and investment operations
August 16, 2017 16 Aug'17
A decade of IT change since banking meltdown

With 10 years passing since Northern Rock had to be bailed out by the government, we look at how banking IT has changed since the financial crisis
August 16, 2017 16 Aug'17
Nordic IT professionals content in current roles

Most Nordic IT professionals are happy at their current employer, receiving competitive training and pay packages
August 16, 2017 16 Aug'17
ClickMechanic uses GitHub to streamline coding to production

Digital service that connects car mechanics and garages to customers sees GitHub as a core part of its coding lifecycle
August 15, 2017 15 Aug'17
Middle East salary survey reveals major challenges to close IT skills gap

Organisations in the Middle East are not offering IT staff enough training and don’t employ enough women in IT
August 14, 2017 14 Aug'17
Middle East insurance broker migrates backup to the cloud

Middle East finance firm is increasingly moving to the cloud as the business grows
August 14, 2017 14 Aug'17
Nordic CIO interview: Anna Eriksson, Swedish National Land Survey

Swedish land registry’s CIO tells Computer Weekly about the organisation’s approach to digital transformation
August 11, 2017 11 Aug'17
HSBC uses IBM to automate the processing of 100 million document pages

In another instance of banks adopting automation to lower costs and drive productivity, HSBC uses IBM analytics technology to cut down on its paper trail
August 10, 2017 10 Aug'17
Vue Entertainment deploys automated monitoring of cinema IT

Cinema group Vue Entertainment rolls out Kaseya's VSA tool to manage remote IT at its venues and provide proactive maintenance
July 26, 2017 26 Jul'17
Nordic digitisation brings unwanted consequence of heightened cyber security risks

The Nordic region is becoming highly connected – which has not gone unnoticed by cyber criminals
July 25, 2017 25 Jul'17
Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers

Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales
July 25, 2017 25 Jul'17
Nordea deploys AI to speed up customer service

Nordea is reaping the rewards of its fintech investments through its latest project to use artificial intelligence to support customers
July 24, 2017 24 Jul'17
UAE hotel upgrades wireless network and internet connectivity

Beach resort completes major project to revamp its wireless infrastructure with TP-Link technologies
July 24, 2017 24 Jul'17
What are Amazon Web Services’ Nordic plans?

Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud
July 21, 2017 21 Jul'17
Research from Ponemon Institute highlights lack of confidence in public sector IT

IT decision makers in the public sector say they struggle with IT operations, reveals study by the Ponemon Institute
July 21, 2017 21 Jul'17
CIO interview: Marc Roberts, CTO, HiyaCar

The CTO at a company that is disrupting the car rental sector tells Computer Weekly about some of his major projects
July 20, 2017 20 Jul'17
TSB to introduce iris scan authentication in September 2017

TSB customers will soon be able to access their mobile bank accounts through iris scanning, which is regarded as the most secure biometric authentication available
July 19, 2017 19 Jul'17
London Stock Exchange uses IBM blockchain technology

The London Stock Exchange is testing out IBM's blockchain technology in a platform to help SME operations become more transparent
July 19, 2017 19 Jul'17
Dubai Health Authority unveils smart medical check initiative

Dubai’s health authority takes aim at government bodies with a mobile consultation booth initiative
July 18, 2017 18 Jul'17
Traditional outsourcing boosts overall spending in first half of 2017

Spending on traditional IT services contracts by Emea organisations increases in the first six months of 2017
July 17, 2017 17 Jul'17
Post Office defence in computer system legal case due this week

The Post Office will this week present its defence against allegations brought by subpostmasters in a group legal action
July 17, 2017 17 Jul'17
Norway’s Railway Directorate moves fully to the cloud

Norway’s railway regulator is following the government’s advice and moving IT into the cloud
July 13, 2017 13 Jul'17
HPE and CSC merger wins confidence of Zurich

Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension
July 13, 2017 13 Jul'17
Cognizant opens London lab to help customers with digitisation

Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges
July 11, 2017 11 Jul'17
Political uncertainty is holding back digital transformation plans, say CIOs

UK businesses are investing in IT to help them deal with changes that could be around the corner amid geo-political uncertainty
July 10, 2017 10 Jul'17
Experian admits mobile and online issues after system upgrade

Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system
July 10, 2017 10 Jul'17
Nordic CIO interview: Ann Hellenius, City of Stockholm

Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world
July 10, 2017 10 Jul'17
Dutch database design drives practical innovation

IT often seems a mostly US industry, but other nations contribute a lot too, says Dutch database design scientist Martin Kersten, who has received the Association for Computing Machinery’s Fellow Award
July 10, 2017 10 Jul'17
Vodafone Qatar pushes IoT adoption in Middle East

Vodafone Qatar is harnessing a network of partners to support organisations in the Middle East with their internet of things strategies
July 06, 2017 06 Jul'17
Young people without workplace skills fear competition from robots

Young people are worried they will not have the skills necessary to set themselves apart from robots when leaving education
July 05, 2017 05 Jul'17
Atos targets universities and research centres with quantum computing simulator

Atos has made a quantum computing simulator available for sale so that organisations can test out the algorithms of the future
July 05, 2017 05 Jul'17
Experian upgrade causes glitches in service

Credit scoring company recently upgraded its systems and introduced a new mobile app that caused temporary issues for some customers
July 05, 2017 05 Jul'17
Sweden trials blockchain for land registry management

Swedish land registry is trying out blockchain as a means of proving ownership
July 03, 2017 03 Jul'17
Dutch bank cuts compliance data retrieval from weeks to hours

Rabobank has moved from tape libraries and robotic arms to a platform-based storage and retrieval system to help it comply with regulations
June 30, 2017 30 Jun'17
Danish shipping giant Maersk recovering from major Petya cyber attack

Company confirms attack took down its IT system across multiple sites and business units, but has now been contained
June 29, 2017 29 Jun'17
AI monitors NatWest communications to ensure advice is appropriate

NatWest is testing out artificial intelligence technology that listens to the conversations between its advisers and customers to help keep them compliant
June 28, 2017 28 Jun'17
Half of highly skilled EU workers in UK are considering leaving

Retaining IT staff might be as much of a challenge as retaining them after Brexit as EU workers get itchy feet
June 27, 2017 27 Jun'17
French aeronautics and aerospace manufacturer optimises datacentres

High-tech manufacturer outsources datacentre management to support its digital transformation
June 26, 2017 26 Jun'17
Dubai-based logistics company automates backup through cloud

Cloud backup and storage automation are key to supporting expansion at Middle East logistics company, CWT-SML
June 22, 2017 22 Jun'17
Most SAP users plan to stick with older ERP due to costly Hana migration

Survey finds many SAP users are considering augmenting their existing enterprise resource planning with cloud applications rather than go to S/4 Hana
June 22, 2017 22 Jun'17
IT glitch brings rail ticket machines down in the UK

A failure related to a single software and systems supplier meant thousands of commuters in the UK were unable to buy tickets
June 21, 2017 21 Jun'17
The human apprentices behind robotic automation

IT apprentices are helping large businesses transform their back-office processes through software robots
June 20, 2017 20 Jun'17
Emirates Islamic uses blockchain to reduce cheque fraud

Islamic finance firm is using a combination of blockchain technology and QR codes to minimise the use of fraudulent cheques
June 20, 2017 20 Jun'17
Nordic CIO interview: René Engman, Viking Line

Viking Line CIO tells Computer Weekly about his strategy for meeting the upcoming EU General Data Protection Regulation
June 19, 2017 19 Jun'17
Abu Dhabi uses surveillance tech to protect Grand Prix

Police use surveillance technology and monitoring software to ensure public safety when Formula One visits the UAE each year
June 16, 2017 16 Jun'17
North Korean Lazarus botnet linked to WannaCry attack

US-Cert puts out an alert on DeltaCharlie, a distributed denial of service tool from North Korean hacker group Lazarus
June 15, 2017 15 Jun'17
Majority of Brits would use artificial intelligence, survey finds

The level of trust for using artificial intelligence for customer services has increased among British people, although they may have little choice as businesses flock towards the technology
June 14, 2017 14 Jun'17
Cloud service maturity up in the Nordics

Nordic businesses are increasing their use of the cloud, but more work is needed to make investments support business strategies
June 13, 2017 13 Jun'17
Nordic CIO interview: Juha Penttilä, Valio

CIO at Finnish dairy company is trying to make its IT department proactive rather than just fixing problems
June 07, 2017 07 Jun'17
DevOps success relies on supportive and communicative senior leaders, research shows

The 2017 State of DevOps Report highlights why supportive, communicative and visionary senior leadership is a must for agile software development to succeed
June 06, 2017 06 Jun'17
Lloyds bank staff will move to IBM in outsourcing deal

About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement
June 05, 2017 05 Jun'17
GE digital facility in Paris introduces its first set of startups to customers

The first five software developers to graduate in GE's Foundry are now in front of the company’s customers
June 05, 2017 05 Jun'17
Middle East CIO interview: Bob Mulumudi, RAK Ceramics

Bob Mulumudi faces the most complex task in his long career – bringing together 15,000 staff and globally disparate IT systems in the world’s biggest ceramics company
May 31, 2017 31 May'17
Hundreds of sub-postmasters have applied to join IT-related legal action since March

The number of sub-postmasters who claim to have suffered as a result of a faulty Post Office IT system has reached 1,300
May 31, 2017 31 May'17
Norwegian bakery chain gets the taste of mobile reporting

Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies
May 31, 2017 31 May'17
Volvo partners Google to develop Android for cars

Car manufacturer and web giant are jointly developing an Android-based in-car infotainment system
May 26, 2017 26 May'17
Swedish government agencies join IT spending benchmarking service

Government agencies in Sweden are using a tool by Apptio to help them gain a better understanding of IT costs
May 26, 2017 26 May'17
Estonian e-Residency programme partners Finnish tech startup

Government’s partnership with fintech firm Holvi aims to provide online business banking services to entrepreneurs who take up eResidency
May 25, 2017 25 May'17
Aggreko powers predictive maintenance with Azure machine learning

Temporary power company moves from reactive to proactive, and now predictive maintenance
May 24, 2017 24 May'17
Digital-only business bank gets regulatory approval

The latest challenger bank gets its regulatory approval and puts modern technology at the core of its offering
May 22, 2017 22 May'17
Dutch railway uses IoT to reduce people jams

Railway stations in The Netherlands are monitoring the movement of travellers to manage traffic flow and reduce people jams
May 22, 2017 22 May'17
Middle East largely unscathed after WannaCry cyber attack

The impact of WannaCry on the Middle East was reduced due to the attack falling on a weekend, but it is a stark warning
May 22, 2017 22 May'17
Processing system glitch hits airports across Australia

Flights delayed by outage in the passenger processing system that clears travellers for international travel