News

IT operations management and IT support

• November 08, 2007 08 Nov'07

  Mental Health Trust improves user service with helpdesk centralisation

  The Humber Mental Health Teaching Trust has selected a helpdesk system to provide improved centralised IT support to primary care and mental health trusts in the area.

• November 02, 2007 02 Nov'07

  First it was Big Brother, now it’s Bebo (Oh) Brother

  Social networking site Bebo has launched an online series entitled "The Gap Year" with Big Brother peddler Endemol UK. The interactive series will follow...

• October 10, 2007 10 Oct'07

  Humberside Police improves emergency response

  Humberside Police Force (HPF) is reducing response times to emergency and non emergency calls through a Nortel IP network and call handling system.

• October 08, 2007 08 Oct'07

  Dublin airport improves customer service with speech recognition

  Dublin Airport is enhancing customer service with a speech-based flight information service.

• October 03, 2007 03 Oct'07

  Britannia reduces phone queues with hosted call-back service

  Britannia building society has deployed a hosted callback contact system from Netcall.

• September 25, 2007 25 Sep'07

  Microsoft considers buying stake in Facebook

  Microsoft is said to be in talks to buy a stake in social networking site Facebook, reports the Wall Street Journal.

• September 20, 2007 20 Sep'07

  UK moves into top five e-government countries

  The UK has moved into the European top five for providing government e-services to its citizens.

• August 29, 2007 29 Aug'07

  Airwave roll-out due for ambulance service

  The ambulance service in Essex has implemented an Airwave digital radio service, with a national roll-out due within 18 months.

• August 24, 2007 24 Aug'07

  Helpdesk staff discover magic button

  Downtime's mailbag continues to bulge. Thanks to Malc Seaman for offering the following piece of advice for helpdesk professionals.

• August 17, 2007 17 Aug'07

  Bebo overtakes Myspace as most-visited social network site

  Bebo.com has overtaken Myspace.com as the most visited social networking site in the UK.

• August 03, 2007 03 Aug'07

  Web services will save councils money, says Socitm

  Websites are the best way for local authorities to cut costs in the face of tightening budgets, according to Soctim.

• June 28, 2007 28 Jun'07

  Tour de France to use free radio access in the UK

  Broadcasters will be able to take advantage of free radio access during the UK leg of the Tour de France. The radio access will be provided by network operator Arqiva, which acquired the 412MHz radio spectrum last year.

• June 21, 2007 21 Jun'07

  Juniper launches T-series router

  Juniper Networks has launched the newest member of its T-series family, the T1600 core router. Capable of delivering 1.6 terabits per second of throughput in a single half-rack chassis, the service-aware T1600 core router is designed to ease the ...

• June 20, 2007 20 Jun'07

  LINX London to use £50m data centre

  The LINX London Internet Exchange will take advantage of a £50m data centre and managed-service site being built in central London.

• March 29, 2007 29 Mar'07

  Intellect calls for improvement in joined-up social care

  Intellect, the UK trade association for the IT, telecoms and electronics industries, is calling on the government to remove barriers to joined-up social and health care services, to help practitioners and improve care.

• November 21, 2006 21 Nov'06

  Spar to trial self-service checkouts

  Grocery retailer Spar is due to trial self-service checkout technology in Northern Ireland, with the support of Wincor Nixdorf.

• November 13, 2006 13 Nov'06

  Computacenter offers ‘shared services factory’

  IT infrastructure services firm Computacenter Services has announced a new library of tools and standards that can be shared across its clients, backed by a £30m investment.

• June 28, 2006 28 Jun'06

  New virtualisation service launched

  Akibia says programme will reduce costs in the datacentre

• June 20, 2006 20 Jun'06

  National ethernet versus legacy ATM/frame services

  Download this Whitepaper to read about national ethernet versus legacy ATM/frame services.

• February 28, 2006 28 Feb'06

  Whitehall calls shots on local IT

  Central government is effectively mandating the widespread adoption of shared services centres among local authorities.

• January 06, 2006 06 Jan'06

  Google fails to relaunch free web analytics service

  Google has so far failed to relaunch its free web analytics service after withdrawing it late last year followiing heavy demand.

• November 25, 2005 25 Nov'05

  RSPB picks Hornbill helpdesk

  The Royal Society for the Protection of Birds has selected Hornbill Systems’ Supportworks IT Service Desk platform to manage IT support for its four national offices, 10 regional offices and more than 180 nature reserves.

• November 21, 2005 21 Nov'05

  E-government awards off target

  As local authorities race to meet the government's end-of-year deadline for getting all services online, the department that set the targets is allowing its own timetable to slip.

• November 14, 2005 14 Nov'05

  European finance companies share best practice

  Service company Eurapco provides benchmarking for six financial services firms each operating in a different European country. The firms have formed a partnership for mutual self-help and self-improvement.

• October 31, 2005 31 Oct'05

  Pru aims to save £25m from global IT system

  Financial services group Prudential expects to save as much as £25m a year from creating a single global IT infrastructure to support all its brands, including online bank Egg.

• September 30, 2005 30 Sep'05

  Bell Labs runs 100Gbps Ethernet over optical fibre

  Lucent Bell Labs is developing an optical networking standard that can take advantage of the emerging 100Gbps Ethernet standard.

• August 09, 2005 09 Aug'05

  Finance sector held back by ignorance of technology, says study

  A lack of awareness about the improvements that technology could bring to transaction processing is holding back efficiency gains in the majority of financial organisations, according to a report from consultancy and services company Accenture.

• August 08, 2005 08 Aug'05

  Paddy Power to use real-time data analysis on betting site

  Paddy Power is to install dynamic data collection technology on its website in a bid to improve customer service. The gaming company will use Speed-Trap's Prophet system, which analyses events in real time, rather than relying on web server logs.

• July 11, 2005 11 Jul'05

  BT to trial its national IP network in Cardiff

  BT has chosen Cardiff and the surrounding area to build and test the first portion of its 10bn UK-wide 21st Century Network (21CN).

• June 06, 2005 06 Jun'05

  Fujitsu reports soaring success for managed IT services

  Preliminary audited results for Fujitsu Services in the year ended 31 March 2005 have displayed soaring profits before and a record order book

• May 23, 2005 23 May'05

  Walsh to retire after 31 years' service

  Francis Walsh, director of technology at Nationwide, is retiring after 31 years with the company. When he started in 1974, the...

• May 05, 2005 05 May'05

  Managed services from improved Bottomline

  Bottomline Technologies, a global technology provider of financial managed services is to partner with Sectornet to provide...

• May 03, 2005 03 May'05

  New Socitm president takes up challenge of service deadlines and efficiency savings

  Canterbury Council IT leader takes office

• April 20, 2005 20 Apr'05

  Tata profits jump, but US sales fall

  Indian outsourcer Tata Consultancy Services saw fourth quarter net profits jump 38% on the same quarter last year.

• April 13, 2005 13 Apr'05

  Networks not ready for voice over IP

  The Communications Management Association (CMA) recently held an IP networking workshop with 3Com in Edinburgh, to address the...

• April 13, 2005 13 Apr'05

  Convergence calls at college

  BT has installed a new £150,000 converged voice and data network at Cornwall College’s new campus building.

• April 13, 2005 13 Apr'05

  IP VPN improves service quality

  Berkeley Berry Birch (BBB) has hired Fibernet to provide a multi-protocol label switching IP virtual private network, to improve...

• March 31, 2005 31 Mar'05

  Symantec patches Norton AV against DoS threats

  Symantec has been forced to issue patches for two denial of service vulnerabilities in its main anti-virus software product.

• March 30, 2005 30 Mar'05

  Fingerprint sharers defend internet

  Leading service providers and organisations have set up an organisation to combat global internet attacks and major...

• March 18, 2005 18 Mar'05

  Garlands brings new aspect to call centre services

  Aspect Communications, a leading provider of enterprise customer contact products, has announced that Garlands Call Centres has...

• March 17, 2005 17 Mar'05

  Website tool adds professional look to online stores and catalogues

  Hostway, a global provider of hosting services, has announced UK availability of Merchant Manager (MM) 2.0, a website tool that...

• March 17, 2005 17 Mar'05

  North Norfolk council works remotely with Netilla

  North Norfolk District Council is the latest local authority to go live with secure network access for remote and home workers

• March 09, 2005 09 Mar'05

  Macromedia and Akamai make Flash video instntly available

  Macromedia and Akamai have teamed up to launch a new on-demand Flash Streaming Media service.

• February 23, 2005 23 Feb'05

  ITU helps rebuild tsunami-hit networks

  The International Telecommunications Union (ITU) is to help countries affected by the tsunami disaster to develop their telecoms...

• February 22, 2005 22 Feb'05

  Radvision unveils 3G video for the desktop

  Radvision has unveiled 3G video services solution for the Microsoft desktop multimedia communications architecture.

• February 21, 2005 21 Feb'05

  Service-oriented model raises software standards

  Standard Life has implemented an IT infrastructure that will allow it to support three times as many applications with the same...

• February 18, 2005 18 Feb'05

  Lecture looks at intelligent web services

  The evolution of intelligent web services to cope with diverse information sources will be discussed at the annual joint lecture...

• February 16, 2005 16 Feb'05

  Global appoints team to boost services

  Global Crossing has announced the appointment of a new financial leadership team with distinguished backgrounds in finance and...

• February 09, 2005 09 Feb'05

  London metro Wan reaches out to rest of country

  The London metro Ethernet network of Exponential-e has been extended to 50 other towns and cities in England and Scotland.

• February 03, 2005 03 Feb'05

  VeriSign brings spam blocker service to Europe

  VeriSign has extended its Email Security Service for combating viruses and spam to Europe.

• February 01, 2005 01 Feb'05

  Pompey picks PureMessage

  Portsmouth College is using PureMessage, the consolidated anti-spam and anti-virus solution from Sophos, to protect its network...

• January 27, 2005 27 Jan'05

  World Wide Web Consortium rolls out new XML standards

  The World Wide Web Consortium (W3C) has published three new Web services XML standards to make it easier to deliver and manage...

• January 26, 2005 26 Jan'05

  NEC installs security systems to protect network

  The National Exhibition Centre (NEC) has deployed Fortinet’s FortiGate security system to protect its network.

• January 24, 2005 24 Jan'05

  BT puts 'six degrees of separation' theory to the test

  BT has developed a phone directory system that uses peoples’ social networks to help them make quicker connections.

• January 24, 2005 24 Jan'05

  Schools get protected from security threats

  Suffolk County Council will implement AVG7 anti-virus software to enable all schools in Suffolk to protect their networked...

• January 24, 2005 24 Jan'05

  ISP acts to stop denial of service threat

  Telecoms and internet service company Colt is rolling out technology to protect its international networks and its customers from...

• January 06, 2005 06 Jan'05

  Getting BOZII on Wan

  BOZII aims to simplify the Wi-Fi user experience with the announcement of an umbrella service that provides interoperability...

• December 21, 2004 21 Dec'04

  Trend Micro takes Hotmail scanning contract from McAfee

  Trend Micro has been awarded a contract by Microsoft's MSN Hotmail service to take over from McAfee to scan 187 million e-mail...

• December 20, 2004 20 Dec'04

  PayPal provides antifraud and antispam tool to users

  Online payment service PayPal.com is aiming to help its users fight fraudulent e-mail phishing scams by providing a free...

• December 16, 2004 16 Dec'04

  Yahoo adds traffic information to map service

  Yahoo is adding local traffic information to its map service in the US, including roadwork and accident reports as well as the...

• December 16, 2004 16 Dec'04

  Ask Jeeves to boost search site with portal features

  Ask Jeeves is looking to strengthen its search engine website with features, services and technologies found elsewhere in its...

• December 15, 2004 15 Dec'04

  Globus inventors go commercial

  The creators of Globus open source grid software have set up a software and services company, Univa, to capitalise on their work...

• December 09, 2004 09 Dec'04

  AT&T to build Treasury network

  The US Treasury has signed a deal worth up to $1bn (£520m) with AT&T and its partners to build a secure high-speed network for...

• December 08, 2004 08 Dec'04

  Siebel builds channel sales network

  After years of only selling direct, Siebel Systems is taking on partners to help revive its flagging growth.

• December 07, 2004 07 Dec'04

  Low-cost computing opens up

  More than 60 European open source service providers are uniting to form the Open Source Consortium - an independent reference...

• December 03, 2004 03 Dec'04

  BT switches its call centre network to VoIP

  BT plans to migrate its UK call centres to a new VoIP (voice over Internet Protocol) system over the next two years, allowing...

• December 02, 2004 02 Dec'04

  Microsoft introduces weblog service

  Microsoft's MSN division has launched a test version of a free blogging service aimed at consumers, its first attempt to provide...

• November 30, 2004 30 Nov'04

  BT wins EU network services contract

  BT has won a contract to supply external network services to 15 European Union (EU) institutions, including the European...

• November 30, 2004 30 Nov'04

  SP2 does not fully protect IE6

  A variant of a bug that uses an Internet Explorer 6 vulnerability exposes Microsoft Windows systems patched with Service Pack 2.

• November 24, 2004 24 Nov'04

  ITSM 5.0 achieves ITIL enhanced status

  FrontRange Solutions has announced that its upcoming IT Service Management 5.0 toolset has achieved IT Infrastructure Library...

• November 18, 2004 18 Nov'04

  AOL upgrades with security tools

  America Online subscribers will receive a raft of new and enhanced security services as part of their standard package with the...

• November 18, 2004 18 Nov'04

  BT's 21st century network get underway

  BT has begun diverting the first customer calls onto its Internet Protocol-based, next-generation network, five months after the...

• November 16, 2004 16 Nov'04

  EDS results take beating from Marine Corps

  After multiple delays caused by it grappling with accounting issues, services provider EDS has finally reported a net loss of...

• November 16, 2004 16 Nov'04

  Blogger sets off for Babel

  The Blogger weblogging service broke away from its English-only status this week to offer itself in nine other languages.

• November 09, 2004 09 Nov'04

  Public sector shuns outsourcing

  While offshore outsourcing - where facilities and services are located overseas - has attracted a lot of attention recently, a...

• November 08, 2004 08 Nov'04

  Threat data offer for outsourced security

  Symantec plans to start selling security intelligence data as an add-on to its Managed Security Services from next week.

• November 08, 2004 08 Nov'04

  Spam smacker patrols network edge

  Mirapoint plans to release a new Rapid Anti-Spam technology next week with real-time protection against spam and virus threats.

• November 03, 2004 03 Nov'04

  Resource abuse rises

  Up to 20% of all e-mail being received by corporate networks is being sent from web mail addresses, such as those offered by...

• November 02, 2004 02 Nov'04

  AOL widens the search

  Web searches are now at the forefront of AOL's strategy, with the company laying plans to improve and expand its services and...

• November 01, 2004 01 Nov'04

  Go-Ahead invests £6.8m in high-speed IP network for 300 rail, bus and airport sites

  Public transport group Go-Ahead is rolling out a high-speed IP network to support new applications including smart ticketing...

• October 29, 2004 29 Oct'04

  Dell updates consumer IT services

  Dell will expand its lineup of consumer IT services with security tips and installation assistance on products other than PCs.

• October 27, 2004 27 Oct'04

  US Bancorp teams up with VeriSign on banking security

  US Bancorp will use a hardware-token based authentication service from VeriSign to secure access to commercial banking services...

• October 27, 2004 27 Oct'04

  10 Gigabit Ethernet network spans 18,500km

  Nuclear physicists have built a native 10 Gigabit Ethernet network linking Switzerland and Japan. The 18,500km Lan crosses 17...

• October 18, 2004 18 Oct'04

  Microsoft issues patch for SP2 update

  Microsoft has issued a patch for a compatibility problem between the recent Windows XP Service Pack 2 and an advertising...

• October 15, 2004 15 Oct'04

  V&A exhibits Ethernet

  The Victoria & Albert museum in London has removed bottlenecks from its network and improved the performance of its website by...

• October 14, 2004 14 Oct'04

  Gadgets get connected with DLNA

  The long-promised dream of a home-wide network that allows gadgets to seamlessly interconnect may soon become a reality.

• October 12, 2004 12 Oct'04

  3Com launches set of products for IP telephony

  Companies will be able to converge voice and data networks onto the internet protocol with the help of a set of products from...

• October 07, 2004 07 Oct'04

  Qwest adds to VoIP service

  Qwest Communications International announced a continued expansion of its VoIP service portfolio with IP Centrex Prime, an...

• September 28, 2004 28 Sep'04

  The network clampdown

  Users and network administrators have been encouraged to stamp down on spyware and other network threats using a 10 point threat...

• September 28, 2004 28 Sep'04

  Converged councils

  Three local councils have awarded contracts to BT to supply converged internet protocol network solutions to increase efficiency,...

• September 28, 2004 28 Sep'04

  Ivory poaches web services for mainframe apps

  GT Software has unveiled its platform for outfitting mainframe applications with web services functionality and linking legacy...

• September 23, 2004 23 Sep'04

  Italian telecoms firm to develop phone handsets

  One of Europe's biggest fixed-network operators has joined calls for a greater say in the design and service features of cordless...

• September 14, 2004 14 Sep'04

  ISP Telenor cripples zombie PC network

  Authorities in Singapore shut down a large network of around 10,000 robot, or "zombie", computers this week, after technicians at...

• September 13, 2004 13 Sep'04

  Managed services primed for expansion

  Analyst Yankee Group says network-based managed security services are starting to take off, as firms find it easier to use...

• September 13, 2004 13 Sep'04

  Networks are getting healthier

  BT has launched an online performance reporting service that provides near real-time health status of converged voice and data...

• September 13, 2004 13 Sep'04

  Savills builds on firm foundations

  Property services provider and estate agent FPD Savills has gone live with a new Avaya communications platform for 500 staff...

• September 09, 2004 09 Sep'04

  MCI VP sees space networking as the future

  Looking to the future, Vint Cerf, senior vice-president of technology strategy at MCI and visiting scientist at Nasa's Jet...

• August 31, 2004 31 Aug'04

  F5 traffic manager get a boost

  F5 Networks' next generation of Big-IP software platform will pack traffic compression, DOS (denial-of-service) attack protection...

• August 27, 2004 27 Aug'04

  Sri Lanka back online after cable cut

  All internet services in Sri Lanka have been restored after damage to a digital fibre optic submarine cable cut off most of the...

• August 25, 2004 25 Aug'04

  HP shelves virus throttling product

  Hewlett-Packard has announced it will not be releasing a security service called Virus Throttler, a cutting-edge technology for...