News

IT operations management and IT support

• September 24, 2015 24 Sep'15

  Enterprises warned off rushing into software-defined datacentre investments

  Market watcher Gartner has urged users to take a cautious approach to software-defined datacentre investments

• September 21, 2015 21 Sep'15

  Oxford University takes SaaS-led approach to IT department consolidation

  The University of Oxford has merged several IT departments to provide staff and students with centralised support

• September 09, 2015 09 Sep'15

  NHS CSU to provide data management services for 24 CCGs

  NHS Arden & Greater East Midlands Commissioning Support Unit (CSU) has won a first-of-a-kind £2m-a-year contract to operate data management services for 24 clinical commissioning groups (CCGs)

• September 09, 2015 09 Sep'15

  Chef secures $40m spending round as enterprise DevOps adoption soars

  Automation software supplier Chef dismisses buyout talk after sharing details of latest funding round

• September 07, 2015 07 Sep'15

  CIO interview: Anna Berggren, ManpowerGroup Nordics

  ManpowerGroup Nordic CIO Anna Berggren talks about the importance of IT to the recruitment firm and the different approaches she takes to managing it

• August 26, 2015 26 Aug'15

  CIO interview: Elisabeth Stjernstoft, Apoteket

  When the Swedish government introduced competition to the pharmaceuticals sector in 2009, the former monopoly faced a major IT transformation

• August 10, 2015 10 Aug'15

  Security Think Tank: Use a threat-focused approach to security collaboration

  How can development, operations and security teams collaborate around change to ensure security is maintained and even improved?

• August 05, 2015 05 Aug'15

  HMRC to transfer 250 Capgemini staff in-house ready for Aspire contract end

  HMRC’s Aspire outsourcing contract will be replaced by slowly bringing staff in-house to give the department more control over IT

• July 27, 2015 27 Jul'15

  IT analytics delivers security and business benefits to UCLH

  A six-hospital NHS Foundation Trust is using real-time IT analytics to deliver quick responses to security and other incidents to ensure high availability and security for all its IT services

• July 21, 2015 21 Jul'15

  CIOs need to reboot supplier relationships

  IT leaders need to rethink the balance of spending between maintaining traditional suppliers and introducing innovative new providers

• July 16, 2015 16 Jul'15

  Puppet Labs hails importance of IT managers in winning over DevOps sceptics in the enterprise

  Automation supplier's fourth annual DevOps research report highlights the important role IT managers play in ensuring enterprise-wide adoption

• July 13, 2015 13 Jul'15

  Cut IT team by a third, says VMware cloud chief

  VMware's cloud chief, Bill Fathers, urges CIOs to rebuild their IT department and infrastructure for the cloud

• July 09, 2015 09 Jul'15

  AWS adds Chef to cloud Marketplace to drive up DevOps adoption

  Chef sets sights on winning over more AWS users with its DevOps-friendly automation tools

• July 09, 2015 09 Jul'15

  Organisations remain on Windows Server 2003 as end of support looms

  Hundreds of thousands of UK businesses run Windows Server 2003 software with Microsoft's 14 July 2014 end of support deadline imminent

• July 01, 2015 01 Jul'15

  Sony Professional deploys ServiceMax for engineering support

  Sony Professional Service Europe updates its service desk with ServiceMax and integrates it with Salesforce

• June 30, 2015 30 Jun'15

  Microsoft in the dark after Parliamentary email disrupted for three days

  After a week of investigations, Microsoft has been unable to provide an explanation for failure of the Microsoft 365 cloud-based email service used by Parliament

• June 26, 2015 26 Jun'15

  Google builds energy-efficient datacentre in US coal power plant

  Internet giant Google has said it intends to use a decommissioned coal power plant's infrastructure to deliver renewable energy to its next US datacentre

• June 25, 2015 25 Jun'15

  John Swainson, president of Dell Software, argues the case for rethinking datacentres

  Having previously worked for Silver Lake, CA and IBM, Swainson now heads the company’s software business

• June 24, 2015 24 Jun'15

  Adobe patches Flash Player vulnerability CVE-2015-3113

  Security updates for Adobe Flash Player for Windows, Macintosh and Linux address vulnerability CVE-2015-3113 that allows attackers to control the system

• June 23, 2015 23 Jun'15

  Bet365: A company betting on its own technology innovations

  While many sites make great use of agile development, run on the cloud and are built on Java and JavaScript, Bet365 is doing IT its own way

• June 17, 2015 17 Jun'15

  NHS suspends e-Referral hospital booking system two days after launch

  The NHS temporarily withdrew its e-Referral service due to performance problems shortly after its launch, when it went live with 33 known issues

• June 09, 2015 09 Jun'15

  Case study: What the enterprise can learn from Etsy's DevOps strategy

  Jon Cowie, operations engineer at online marketplace Etsy, advises enterprises on how to develop a DevOps-friendly business culture

• May 29, 2015 29 May'15

  A tale of two boxes: Choosing between Box and Dropbox

  Box and Dropbox are in the content and collaboration business, but the two cloud services have taken very different approaches

• May 21, 2015 21 May'15

  Canonical's Mark Shuttleworth talks about space, drones and smartphones

  Mark Shuttleworth, founder of Canonical, strives towards the vision of a converged handheld device

• May 21, 2015 21 May'15

  Can OpenStack free up enterprise IT to support software-driven business?

  With Walmart going public with its use of OpenStack, now could be the time for big organisations to take the technology seriously

• May 20, 2015 20 May'15

  Leeds Building Society embarks on digital services push with HP Cloud

  The building society wants to make it easier for customers to manage their money online using HP technology and support services

• May 19, 2015 19 May'15

  Walmart deploys OpenStack to fuel next e-commerce step

  Walmart, has deployed an OpenStack-based private cloud in a bid to deliver the third generation of its e-commerce strategy

• May 18, 2015 18 May'15

  Whitehall technology chiefs vetoed new Windows XP support deal

  Government technology chiefs vetoed a new deal with Microsoft to continue Windows XP support to force laggards to move off the OS

• May 15, 2015 15 May'15

  Patient care put at risk by IT problems at London NHS trust

  IT problems and poor information governance put patients at risk at a London NHS trust, according to evidence disclosed at an employment tribunal

• May 14, 2015 14 May'15

  Dreams beds down with Rackspace to reduce website downtime

  Bed retailer revamps website infrastructure to guard against outages and sleepless nights for its IT team

• May 12, 2015 12 May'15

  Rackspace's share price tumbles amid talk of revenue slump

  Rackspace talks up prospect of supporting users of other firms' cloud services after lacklustre second-quarter guidance causes share price to plummet

• May 08, 2015 08 May'15

  Software critical in Norwegian oil & gas risk management

  Crude oil price cuts meant thousands of jobs lost in Norway. It’s now more critical than ever for operators to make better use of IT

• May 01, 2015 01 May'15

  Memset blasts BT over PSN Protected deployment delays at Surrey datacentre

  IaaS provider turns attention to closing down more public sector deals now PSN Protected network is finally in place

• April 29, 2015 29 Apr'15

  Vodafone sends network in a backpack to Nepal earthquake zone

  Vodafone’s charitable arm, the Vodafone Foundation, deploys instant mini networks to help restore communications in quake-hit Nepal

• April 21, 2015 21 Apr'15

  BT sets out ambition to become enterprise's cloud integrator of choice

  BT outlines its 'Cloud of Clouds' vision to allow users to access cloud apps and services, regardless of where their systems are hosted

• April 20, 2015 20 Apr'15

  Cloud hardware investments now account for 30% of all IT spend

  IDC infrastructure tracker shows spending on cloud-enabling server, storage and Ethernet technologies is on the rise

• April 20, 2015 20 Apr'15

  IT faces uphill struggle in DevOps culture change

  More than half of IT departments will struggle with new ways of running software development projects

• April 08, 2015 08 Apr'15

  Attraction World takes managed cloud route to website stability

  Online ticket broker explains why it moved to a dedicated, managed cloud platform to safeguard its growth

• April 02, 2015 02 Apr'15

  Fears about Prism's long-term impact on cloud declared "overblown"

  Forrester claims the fallout from the 2013 Prism surveillance scandal has had a minimal effect on the cloud industry

• April 02, 2015 02 Apr'15

  Kingsway fire brings down broadband services in London

  Electrical fire underneath London thoroughfare Kingsway takes down broadband services to businesses around Covent Garden and Holborn

• April 01, 2015 01 Apr'15

  Google Drive for Work users to benefit from tighter document security controls

  Search giant is stepping up security around its cloud productivity platform, with new controls limiting document sharing and deletion

• March 26, 2015 26 Mar'15

  Ovum urges service providers to get serious about cloud security

  Analyst Ovum's report into enterprise cloud adoption warns service providers to stop treating customers' security as an afterthought

• March 24, 2015 24 Mar'15

  HP Helion Rack looks to speed up enterprise private cloud adoption

  HP wants to take the heavy lifting out of moving to the private cloud by offering enterprises pre-configured and tested infrastructure packages

• March 17, 2015 17 Mar'15

  IT priorities 2015: Desktop IT investments shift to the cloud

  The TechTarget IT Priorities 2015 survey reports that IT spending on cloud computing ranks third, behind hardware and software

• March 12, 2015 12 Mar'15

  Greenpeace targets users in renewed clean energy datacentre push

  Environmental campaign group Greenpeace outlines its green technology push at Cloud Expo – but says AWS could do better

• March 11, 2015 11 Mar'15

  Business demand for information security set to grow in 2015

  Businesses expect pressure to secure their organisations to increase this year, according to Trustwave's 2015 Security Pressures Report

• March 09, 2015 09 Mar'15

  Prepare for two modes of business intelligence, says Gartner

  IT needs to open up business intelligence to the broader business to support its consumerisation

• March 05, 2015 05 Mar'15

  Case study: How National Grid uses analytics to keeps the lights on

  National Grid has started a project to supplement its existing asset maintenance system with predictive analytics

• March 04, 2015 04 Mar'15

  Williams Martini Racing signs multi-year BT network services deal

  Williams F1 teams forms long-term strategic partnership with BT for fixed and mobile communications and network services

• February 24, 2015 24 Feb'15

  HSBC turns to technology to protect against 'bad actors'

  HSBC is investing heavily in data analytics and cyber security capabilities to avoid regulatory penalties and reputational damage

• February 19, 2015 19 Feb'15

  Europe awakes to Google Compute Engine failure

  Google Compute Engine is unavailable for two hours due to a network problem

• February 18, 2015 18 Feb'15

  Enterprise IT faces upheaval to move to cloud-first computing

  IT departments should prepare to change working practices to support cloud-based computing

• February 17, 2015 17 Feb'15

  Shropshire Council upgrades from iPads and BlackBerrys to Microsoft technology

  Shropshire Council reworks desktop IT strategy, using its Microsoft enterprise agreement to support devices running Office 365

• February 09, 2015 09 Feb'15

  ShopDirect selects IBM managed service with SoftLayer hybrid cloud

  Shop Direct is using IBM’s SoftLayer hybrid cloud in a 10-year outsourcing deal to provide analytics, mobile and social applications

• February 09, 2015 09 Feb'15

  The more IT changes, the more technology issues remain the same

  In the early 2000s Nigel Beighton was CTO at Lastminute.com. Yet, 15 years on, he says the technology issues he faced then have changed little

• February 06, 2015 06 Feb'15

  Former Lloyds bank and Barclays CIO Darryl West joins HSBC

  HSBC has appointed Darryl West, who left Barclays in December, as CIO

• February 04, 2015 04 Feb'15

  Heinz puts SAP HANA in the cloud to boost global efficiency

  Food producer Heinz deploys SAP HANA on Virtustream’s xStream platform-as-a-service (PaaS) infrastructure to boost efficiency

• February 04, 2015 04 Feb'15

  Network downtime more costly than previously thought

  A study conducted for network supplier Avaya has offered some insight into the true impact of network vulnerabilities

• February 04, 2015 04 Feb'15

  Milan Expo 2015 builds smart city with Telecom Italia and Cisco

  The organisers of Milan Expo 2015 have built a smart city site from the ground up with the support of Telecom Italia and Cisco

• February 02, 2015 02 Feb'15

  Cloud maturity: AWS leads but Microsoft almost doubles cloud revenue

  Amazon Web services has grown its lead over rival public cloud providers, while Microsoft experienced 96% year-on-year growth

• January 20, 2015 20 Jan'15

  Interview: Omnifone chief engineer Phil Sant builds code Lego-style

  Phil Sant, co-founder and chief engineer at music streaming platform Omnifone, believes software developers need to take Lego approach

• January 19, 2015 19 Jan'15

  Airwave tackles network traffic spike on New Year’s Eve

  Emergency services comms supplier Airwave records its most concentrated network usage ever in central London on New Year’s Eve

• January 14, 2015 14 Jan'15

  Mobile shopping matures, but retailers must link up dispatch

  Mobile shopping matures, but retailers need to rethink logistics

• January 12, 2015 12 Jan'15

  Retail technology useless without back-end support, says John Lewis

  Retailers can’t just rely on customer-facing mobile apps and websites to be successful – they need to invest in the back-end support too

• January 08, 2015 08 Jan'15

  Forrester: IT maintenance saps budget as tech spending increases

  Technology spending is set to rise modestly, but the majority of IT spending will still go on maintaining existing systems

• January 07, 2015 07 Jan'15

  Internet of things requires customer services rethink, says Gartner

  The growth of the internet of things will see devices begin to initiate customer service requests on behalf of humans, says Gartner

• January 05, 2015 05 Jan'15

  CIO interview: Federico Florez Gutierrez, Ferrovial

  Armed with a Naval engineering degree, Federico Florez Gutierrez set course for a career in senior IT

• December 23, 2014 23 Dec'14

  Top 10 cloud stories of 2014

  Cloud computing has evolved, giving businesses an increasing array of options from simple IT infrastructure up to full business applications

• December 22, 2014 22 Dec'14

  Top 10 datacentre stories of 2014

  In 2014's datacentre market, trends of social, cloud, analytics and big data have influenced datacentre architectural decisions

• December 19, 2014 19 Dec'14

  Up to half of home and small business internet users at risk from router bug

  An estimated 50% of home internet users are at risk from a bug affecting their routers

• December 19, 2014 19 Dec'14

  Price cuts and posturing in the public cloud war

  The price battle among commodity cloud players is set to rage on, but how much impact is it really having for enterprise customers?

• December 18, 2014 18 Dec'14

  Why Azure failed: Procedural failure amplifies Azure bug

  Microsoft has admitted procedural failure process in deploying updates led to last month’s catastrophic downtime of Azure storage

• December 16, 2014 16 Dec'14

  European Space Agency turns to Orange for private cloud services

  European Space Agency deploys a private cloud solution from Orange Business Services

• December 15, 2014 15 Dec'14

  Nats funding emphasises cost control over investment

  The Civil Aviation Authority has announced it will review Nats' licence following the failure of air traffic control on Friday

• December 12, 2014 12 Dec'14

  ‎Local power failure cripples UK flights

  Flights restricted in London airspace following technical problems with computer system, says National Air Traffic Services

• December 12, 2014 12 Dec'14

  Interview: Lucie Glenday, chief digital officer, Surrey County Council

  Chief digital officer Lucie Glenday was brought into Surrey County Council to change the way it thinks about digital services

• December 11, 2014 11 Dec'14

  Whitehall meets digital leaders – but ignores local government

  The UK has played host to its first D5 digital leaders summit, but local collaboration was off the agenda

• December 10, 2014 10 Dec'14

  Home Office appoints former Credit Suisse technology head as CTO

  Home Office appoints former Credit Suisse employee Sarah Wilkinson as its new chief technology officer

• December 03, 2014 03 Dec'14

  CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s

  Sainsbury's digital and technology director Jon Rudoe talks about customer-facing technologies, in-house development and data analytics

• December 01, 2014 01 Dec'14

  Is a local GDS the answer to local authority transformation? Lessons from the Labour digital review

  Labour’s digital government review touches on a number of issues, but what’s the future of GDS – and could it be scaled to help local authorities?

• November 27, 2014 27 Nov'14

  CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s

  While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers.

• November 25, 2014 25 Nov'14

  Pressure on Universal Credit’s digital service mounts as testing begins

  Risks remain for Universal Credit as DWP continues its twin-track gradual roll-out of live and digital services

• November 25, 2014 25 Nov'14

  National Trust for Scotland overcomes legacy network challenge

  The National Trust for Scotland has replaced a historical network infrastructure with a core service from Brocade

• November 24, 2014 24 Nov'14

  Deloitte to investigate Bank of England outage

  The Bank of England has chosen Deloitte to launch an investigation into a systems outage that forced the temporary suspension of the Clearing House Automated Payments System (CHAPS) last month.

• November 17, 2014 17 Nov'14

  Interview: 'Government is the best digital startup in London'

  Computer Weekly interviews Ministry of Justice chief digital officer Paul Shetler about transforming government public services

• November 17, 2014 17 Nov'14

  CIO interview: Anna Barsby, CIO, Halfords

  Since joining Halfords as CIO, Anna Barsby has faced significant business challenges, including a risky cloud upgrade

• November 14, 2014 14 Nov'14

  Interview: Tim Kelsey, national director for patients and information, NHS

  All divisions of the NHS must have electronic patient records by 2020 or risk losing their licence - we talk to the man in charge to find out why

• November 13, 2014 13 Nov'14

  Next six months critical for technology sector growth, says KPMG

  KPMG says the coming months will be crucial in assessing whether the UK's tech industry growth is sustainable

• November 13, 2014 13 Nov'14

  UBS move to Oracle HR in the cloud hits big delays

  Swiss bank UBS has hit major delays migrating to a cloud-based HR system

• November 11, 2014 11 Nov'14

  Lack of in-house skills stymies IaaS migration, says report

  Infrastructure-as-a-service (IaaS) supplier Reconnix says most businesses fear they lack the skills to move to the cloud

• November 11, 2014 11 Nov'14

  Drinks maker Edrington outsources SAP enterprise resource planning operation to Atos

  Glasgow-based distiller Edrington outsources its ERP development, support and hosting to IT services firm Atos

• November 07, 2014 07 Nov'14

  How networking brought innovation and automation to Heathrow Terminal 2

  Heathrow Airport has put automation and collaboration at the heart of a £34m network deployment in Terminal 2

• October 28, 2014 28 Oct'14

  TechEd Europe 2014: Windows 10 OS will simplify PC deployments

  Microsoft aims to simplify how the IT department deploys corporate desktops with the release of Windows 10 operating system (OS)

• October 28, 2014 28 Oct'14

  Standards will enhance the maturity of IT, says Shell's Karel van Zeeland

  Shell's Karel van Zeeland is founding member and lead architect of IT4IT Consortium and campaigns for open standards for integrating IT

• October 21, 2014 21 Oct'14

  Why Shell, BP and PwC teamed up to launch platform-neutral IT4IT Forum

  Lack of IT integration and workload interoperability is pushing enterprises such as Royal Dutch Shell to collaborate with IT providers to develop standards

• October 16, 2014 16 Oct'14

  VMworld 2014: Next-generation desktop virtualisation

  Are the barriers preventing IT departments from virtualising user computing falling?

• October 08, 2014 08 Oct'14

  The challenges facing HP as it splits in two

  HP is splitting its business in two - but it is a reaction to the changing way that businesses and consumers buy IT

• October 06, 2014 06 Oct'14

  Lloyds Banking Group to cut thousands of jobs

  Lloyds Banking Group set to cut thousands of jobs for digitisation strategy that will see manual tasks become automated

• October 01, 2014 01 Oct'14

  Oracle OpenWorld 2014: US fashion retailer Tilly’s aligns IT with marketing

  US retailer Tilly’s has aligned its e-commerce and marketing teams to focus on customer experience

• September 24, 2014 24 Sep'14

  Virgin cuts travel costs by 20% after rolling out unified communications

  Employees saving 15 minutes a day as Virgin Media turns to social media, web conferencing and video