News

IT operations management and IT support

January 06, 2016 06 Jan'16
CIO interview: Mats Hultin, Saab Group

Saab Group's CIO talks to Computer Weekly about the huge challenge of integrating 40 separate IT organisations into one
December 22, 2015 22 Dec'15
Top 10 business applications stories of 2015

SAP’s continued building on Hana and Oracle’s march to the cloud were features of 2015, with a new wave of digital customer engagement and the internet of things
December 14, 2015 14 Dec'15
Somerset plans early exit from Southwest One deal

Somerset County Council plans to pursue an early exit from its Southwest One contract and bring services back in-house in 12 months
December 04, 2015 04 Dec'15
Mike Bracken sets up consultancy with ex-GDS colleagues

Ex-GDS head Mike Bracken, along with three former GDS staff, has launched a consultancy to help foreign governments do digital transformation

December 03, 2015 03 Dec'15
Home Office e-Borders programme costs to reach £1.1bn by 2019, says NAO report

The failed e-Borders programme has cost £830m to date, with a further £275m projected costs before the Home Office produces new systems in-house, due to go live in 2019
December 02, 2015 02 Dec'15
HPE will use its experience to help customers with M&A, says CEO Meg Whitman

Hewlett Packard Enterprise’s CEO claimed the firm would be able to better assist customers undergoing structural changes
December 02, 2015 02 Dec'15
Hewlett Packard Enterprise ties up with Microsoft to push hybrid cloud

HPE will use Azure as its public cloud service to build out its hybrid cloud portfolio
December 01, 2015 01 Dec'15
CIO interview: Jesper Riis, DSV

IT plays a business-critical role at Danish logistics and transportation company DSV. CIO Jesper Riis tells Computer Weekly about his current challenges
November 30, 2015 30 Nov'15
What type of CIO do you want to be?

There are three types of CIO, a major global research study has revealed. Which type would you like to be – trusted operator, change instigator or business co-creator?
November 30, 2015 30 Nov'15
CIOs aim for CEO role as technology transforms businesses

Computer Weekly reveals exclusive research from Deloitte on the changing role of the CIO

November 27, 2015 27 Nov'15
Case study: Tideway uses private cloud to manage London ‘super sewer’ infrastructure

Infrastructure services director explains why Tideway has opted for a managed, private cloud setup to support sewer project
November 25, 2015 25 Nov'15
Spending review: Osborne gives NHS £1bn for technology boost

The NHS will get £1bn to spend on technology – including an interoperable patient record system – chancellor George Osborne has announced
November 24, 2015 24 Nov'15
Interview: Rackspace CTO John Engates on why hybrid cloud matters

As businesses opt for a combination of public and private cloud applications, chief technology officer John Engates says Rackspace's aim is to remove complexity and make it easier for customers to deploy cloud technology
November 20, 2015 20 Nov'15
CIO interview: Lone Bundgaard, Coloplast

IT development head at Danish medical products and services company plays core role in major change to how the company engages with its customers
November 18, 2015 18 Nov'15
Microsoft CEO gets personal with IT security

Microsoft’s CEO says it is his mission to discover why large security breaches happen, and outlines his plan to secure data in a world where the attack vectors can happen at any moment
November 18, 2015 18 Nov'15
Traditional datacentres ill-equipped to cope with IoT demands, warn technology experts

BBC data scientist and Coca Cola CTO question if the datacentre is the right place to store, process and analyse IoT data
November 18, 2015 18 Nov'15
Post Office IT support email reveals known Horizon flaw

An email from Post Office IT support reveals a problem with the Horizon system and supporting processes that could lead to accounting errors
November 16, 2015 16 Nov'15
Ad agency that rejected cloud boosts Cleversafe object storage

Ad content agency Hogarth rejected cloud storage as too expensive and unreliable, opting for in-house object storage from Cleversafe with nearly 5PB
November 12, 2015 12 Nov'15
London Stock Exchange appoints CIO

The London Stock Exchange appoints Chris Corrado as its technology chief as the previous incumbent, Antoine Shagoury, returns to the US
November 11, 2015 11 Nov'15
NHS Education for Scotland chooses PA Consulting Group to develop digital learning resources

NHS Education for Scotland (NES) signs PA Consulting Group to develop its “one stop shop” digital platform of learning resources for NHS staff
November 09, 2015 09 Nov'15
Gartner: Time to take algorithms seriously

Legacy systems and existing supplier relationships are barriers to digitisation. Instead, CIOs should focus on algorithms, says Gartner
November 06, 2015 06 Nov'15
BP forced to cut IT staff by around 30% as oil price drop takes its toll

The sustained drop in oil prices has led BP to “simplify” its business, including a reduction in its IT teams
November 05, 2015 05 Nov'15
Communication Workers Union warns subpostmasters of flaw in Post Office Horizon accounting system

The union that represents Post Office subpostmasters has warned of a problem with the Horizon accounting system at the centre of a long-running dispute
November 05, 2015 05 Nov'15
PAC calls on HMRC to improve digital and customer service

HM Revenue & Customs (HMRC) is “still failing UK tax payers” and needs to properly manage IT systems, says the Public Accounts Committee (PAC)
November 04, 2015 04 Nov'15
The pros and cons of treating internal IT like a business

Aligning IT with the business has become a CIO mantra – but now digitisation has pushed IT to the top of the business agenda
November 02, 2015 02 Nov'15
CIO interview: Torben Høeg Bonde, Vestas

The CIO at Danish wind turbine company Vestas is playing a key role in turning the company into a software supplier
October 28, 2015 28 Oct'15
Case study: Dutch firm Fugro moves to the cloud

Geodata company Fugro is moving its IT infrastructure to the cloud in a project led by CIO Gerko Baarslag
October 26, 2015 26 Oct'15
Post Office looking for IT head as CIO quits

Post Office CIO Lesley Sewell will leave the organisation in November 2015, with an interim IT chief appointed until a permanent replacement is recruited
October 26, 2015 26 Oct'15
Outsourcing renewals: Where do I source services?

With thousands of IT services contracts coming up for renewal, CIOs should take a careful look at where they source services from
October 22, 2015 22 Oct'15
CIO interview: Frans Westerlund, Fiskars

Fiskars CIO Frans Westerlund tells Computer Weekly about the challenges faced by IT when a business instigates a major strategic transformation
October 21, 2015 21 Oct'15
Nationwide Building Society outsources IT infrastructure

Nationwide has outsourced its IT infrastructure to Capgemini for the next five years to bring it up to date for the digital age
October 20, 2015 20 Oct'15
CIO interview: Steve Watt, University of St Andrews

CIOs at universities have very demanding clients in the form of tech-savvy students, but this is only part of the story, explains University of St Andrews CIO Steve Watts
October 16, 2015 16 Oct'15
ServiceNow powers Royal Mail multi-sourcing

As part of its £500m IT transformation, Royal Mail has deployed ServiceNow to manage new suppliers
October 16, 2015 16 Oct'15
Unrealistic expectations about IT outages put pressure on IT teams

IT leaders think senior management have unrealistic expectations of IT downtime, according to a report from Databarracks
October 08, 2015 08 Oct'15
Gloucester City Council extends Civica IT outsourcing deal

The council’s outsourcing deal with Civica will not end until October 2021, as it signs a three-year extension contract
October 02, 2015 02 Oct'15
UK bioinformatics team builds research-sharing cloud on OpenStack

Genomics researchers must replicate the hardware and software environment of bioinformatic data analysis to reproduce results – which is where cloud can help
September 30, 2015 30 Sep'15
CIOs need to expand service management beyond IT department

CIOs believe organisations are missing an opportunity by not applying IT service management outside the IT department
September 28, 2015 28 Sep'15
IT problems put Enfield patients at risk, claims MP Joan Ryan

Royal Free London NHS Foundation Trust invests in patient management systems after Enfield Town MP Joan Ryan claims waiting times put patients at risk
September 24, 2015 24 Sep'15
Enterprises warned off rushing into software-defined datacentre investments

Market watcher Gartner has urged users to take a cautious approach to software-defined datacentre investments
September 21, 2015 21 Sep'15
Oxford University takes SaaS-led approach to IT department consolidation

The University of Oxford has merged several IT departments to provide staff and students with centralised support
September 09, 2015 09 Sep'15
NHS CSU to provide data management services for 24 CCGs

NHS Arden & Greater East Midlands Commissioning Support Unit (CSU) has won a first-of-a-kind £2m-a-year contract to operate data management services for 24 clinical commissioning groups (CCGs)
September 09, 2015 09 Sep'15
Chef secures $40m spending round as enterprise DevOps adoption soars

Automation software supplier Chef dismisses buyout talk after sharing details of latest funding round
September 07, 2015 07 Sep'15
CIO interview: Anna Berggren, ManpowerGroup Nordics

ManpowerGroup Nordic CIO Anna Berggren talks about the importance of IT to the recruitment firm and the different approaches she takes to managing it
August 26, 2015 26 Aug'15
CIO interview: Elisabeth Stjernstoft, Apoteket

When the Swedish government introduced competition to the pharmaceuticals sector in 2009, the former monopoly faced a major IT transformation
August 10, 2015 10 Aug'15
Security Think Tank: Use a threat-focused approach to security collaboration

How can development, operations and security teams collaborate around change to ensure security is maintained and even improved?
August 05, 2015 05 Aug'15
HMRC to transfer 250 Capgemini staff in-house ready for Aspire contract end

HMRC’s Aspire outsourcing contract will be replaced by slowly bringing staff in-house to give the department more control over IT
July 27, 2015 27 Jul'15
IT analytics delivers security and business benefits to UCLH

A six-hospital NHS Foundation Trust is using real-time IT analytics to deliver quick responses to security and other incidents to ensure high availability and security for all its IT services
July 21, 2015 21 Jul'15
CIOs need to reboot supplier relationships

IT leaders need to rethink the balance of spending between maintaining traditional suppliers and introducing innovative new providers
July 16, 2015 16 Jul'15
Puppet Labs hails importance of IT managers in winning over DevOps sceptics in the enterprise

Automation supplier's fourth annual DevOps research report highlights the important role IT managers play in ensuring enterprise-wide adoption
July 13, 2015 13 Jul'15
Cut IT team by a third, says VMware cloud chief

VMware's cloud chief, Bill Fathers, urges CIOs to rebuild their IT department and infrastructure for the cloud
July 09, 2015 09 Jul'15
AWS adds Chef to cloud Marketplace to drive up DevOps adoption

Chef sets sights on winning over more AWS users with its DevOps-friendly automation tools
July 09, 2015 09 Jul'15
Organisations remain on Windows Server 2003 as end of support looms

Hundreds of thousands of UK businesses run Windows Server 2003 software with Microsoft's 14 July 2014 end of support deadline imminent
July 01, 2015 01 Jul'15
Sony Professional deploys ServiceMax for engineering support

Sony Professional Service Europe updates its service desk with ServiceMax and integrates it with Salesforce
June 30, 2015 30 Jun'15
Microsoft in the dark after Parliamentary email disrupted for three days

After a week of investigations, Microsoft has been unable to provide an explanation for failure of the Microsoft 365 cloud-based email service used by Parliament
June 26, 2015 26 Jun'15
Google builds energy-efficient datacentre in US coal power plant

Internet giant Google has said it intends to use a decommissioned coal power plant's infrastructure to deliver renewable energy to its next US datacentre
June 25, 2015 25 Jun'15
John Swainson, president of Dell Software, argues the case for rethinking datacentres

Having previously worked for Silver Lake, CA and IBM, Swainson now heads the company’s software business
June 24, 2015 24 Jun'15
Adobe patches Flash Player vulnerability CVE-2015-3113

Security updates for Adobe Flash Player for Windows, Macintosh and Linux address vulnerability CVE-2015-3113 that allows attackers to control the system
June 23, 2015 23 Jun'15
Bet365: A company betting on its own technology innovations

While many sites make great use of agile development, run on the cloud and are built on Java and JavaScript, Bet365 is doing IT its own way
June 17, 2015 17 Jun'15
NHS suspends e-Referral hospital booking system two days after launch

The NHS temporarily withdrew its e-Referral service due to performance problems shortly after its launch, when it went live with 33 known issues
June 09, 2015 09 Jun'15
Case study: What the enterprise can learn from Etsy's DevOps strategy

Jon Cowie, operations engineer at online marketplace Etsy, advises enterprises on how to develop a DevOps-friendly business culture
May 29, 2015 29 May'15
A tale of two boxes: Choosing between Box and Dropbox

Box and Dropbox are in the content and collaboration business, but the two cloud services have taken very different approaches
May 21, 2015 21 May'15
Canonical's Mark Shuttleworth talks about space, drones and smartphones

Mark Shuttleworth, founder of Canonical, strives towards the vision of a converged handheld device
May 21, 2015 21 May'15
Can OpenStack free up enterprise IT to support software-driven business?

With Walmart going public with its use of OpenStack, now could be the time for big organisations to take the technology seriously
May 20, 2015 20 May'15
Leeds Building Society embarks on digital services push with HP Cloud

The building society wants to make it easier for customers to manage their money online using HP technology and support services
May 19, 2015 19 May'15
Walmart deploys OpenStack to fuel next e-commerce step

Walmart, has deployed an OpenStack-based private cloud in a bid to deliver the third generation of its e-commerce strategy
May 18, 2015 18 May'15
Whitehall technology chiefs vetoed new Windows XP support deal

Government technology chiefs vetoed a new deal with Microsoft to continue Windows XP support to force laggards to move off the OS
May 15, 2015 15 May'15
Patient care put at risk by IT problems at London NHS trust

IT problems and poor information governance put patients at risk at a London NHS trust, according to evidence disclosed at an employment tribunal
May 14, 2015 14 May'15
Dreams beds down with Rackspace to reduce website downtime

Bed retailer revamps website infrastructure to guard against outages and sleepless nights for its IT team
May 12, 2015 12 May'15
Rackspace's share price tumbles amid talk of revenue slump

Rackspace talks up prospect of supporting users of other firms' cloud services after lacklustre second-quarter guidance causes share price to plummet
May 08, 2015 08 May'15
Software critical in Norwegian oil & gas risk management

Crude oil price cuts meant thousands of jobs lost in Norway. It’s now more critical than ever for operators to make better use of IT
May 01, 2015 01 May'15
Memset blasts BT over PSN Protected deployment delays at Surrey datacentre

IaaS provider turns attention to closing down more public sector deals now PSN Protected network is finally in place
April 29, 2015 29 Apr'15
Vodafone sends network in a backpack to Nepal earthquake zone

Vodafone’s charitable arm, the Vodafone Foundation, deploys instant mini networks to help restore communications in quake-hit Nepal
April 21, 2015 21 Apr'15
BT sets out ambition to become enterprise's cloud integrator of choice

BT outlines its 'Cloud of Clouds' vision to allow users to access cloud apps and services, regardless of where their systems are hosted
April 20, 2015 20 Apr'15
Cloud hardware investments now account for 30% of all IT spend

IDC infrastructure tracker shows spending on cloud-enabling server, storage and Ethernet technologies is on the rise
April 20, 2015 20 Apr'15
IT faces uphill struggle in DevOps culture change

More than half of IT departments will struggle with new ways of running software development projects
April 08, 2015 08 Apr'15
Attraction World takes managed cloud route to website stability

Online ticket broker explains why it moved to a dedicated, managed cloud platform to safeguard its growth
April 02, 2015 02 Apr'15
Fears about Prism's long-term impact on cloud declared "overblown"

Forrester claims the fallout from the 2013 Prism surveillance scandal has had a minimal effect on the cloud industry
April 02, 2015 02 Apr'15
Kingsway fire brings down broadband services in London

Electrical fire underneath London thoroughfare Kingsway takes down broadband services to businesses around Covent Garden and Holborn
April 01, 2015 01 Apr'15
Google Drive for Work users to benefit from tighter document security controls

Search giant is stepping up security around its cloud productivity platform, with new controls limiting document sharing and deletion
March 26, 2015 26 Mar'15
Ovum urges service providers to get serious about cloud security

Analyst Ovum's report into enterprise cloud adoption warns service providers to stop treating customers' security as an afterthought
March 24, 2015 24 Mar'15
HP Helion Rack looks to speed up enterprise private cloud adoption

HP wants to take the heavy lifting out of moving to the private cloud by offering enterprises pre-configured and tested infrastructure packages
March 17, 2015 17 Mar'15
IT priorities 2015: Desktop IT investments shift to the cloud

The TechTarget IT Priorities 2015 survey reports that IT spending on cloud computing ranks third, behind hardware and software
March 12, 2015 12 Mar'15
Greenpeace targets users in renewed clean energy datacentre push

Environmental campaign group Greenpeace outlines its green technology push at Cloud Expo – but says AWS could do better
March 11, 2015 11 Mar'15
Business demand for information security set to grow in 2015

Businesses expect pressure to secure their organisations to increase this year, according to Trustwave's 2015 Security Pressures Report
March 09, 2015 09 Mar'15
Prepare for two modes of business intelligence, says Gartner

IT needs to open up business intelligence to the broader business to support its consumerisation
March 05, 2015 05 Mar'15
Case study: How National Grid uses analytics to keeps the lights on

National Grid has started a project to supplement its existing asset maintenance system with predictive analytics
March 04, 2015 04 Mar'15
Williams Martini Racing signs multi-year BT network services deal

Williams F1 teams forms long-term strategic partnership with BT for fixed and mobile communications and network services
February 24, 2015 24 Feb'15
HSBC turns to technology to protect against 'bad actors'

HSBC is investing heavily in data analytics and cyber security capabilities to avoid regulatory penalties and reputational damage
February 19, 2015 19 Feb'15
Europe awakes to Google Compute Engine failure

Google Compute Engine is unavailable for two hours due to a network problem
February 18, 2015 18 Feb'15
Enterprise IT faces upheaval to move to cloud-first computing

IT departments should prepare to change working practices to support cloud-based computing
February 17, 2015 17 Feb'15
Shropshire Council upgrades from iPads and BlackBerrys to Microsoft technology

Shropshire Council reworks desktop IT strategy, using its Microsoft enterprise agreement to support devices running Office 365
February 09, 2015 09 Feb'15
ShopDirect selects IBM managed service with SoftLayer hybrid cloud

Shop Direct is using IBM’s SoftLayer hybrid cloud in a 10-year outsourcing deal to provide analytics, mobile and social applications
February 09, 2015 09 Feb'15
The more IT changes, the more technology issues remain the same

In the early 2000s Nigel Beighton was CTO at Lastminute.com. Yet, 15 years on, he says the technology issues he faced then have changed little
February 06, 2015 06 Feb'15
Former Lloyds bank and Barclays CIO Darryl West joins HSBC

HSBC has appointed Darryl West, who left Barclays in December, as CIO
February 04, 2015 04 Feb'15
Heinz puts SAP HANA in the cloud to boost global efficiency

Food producer Heinz deploys SAP HANA on Virtustream’s xStream platform-as-a-service (PaaS) infrastructure to boost efficiency
February 04, 2015 04 Feb'15
Network downtime more costly than previously thought

A study conducted for network supplier Avaya has offered some insight into the true impact of network vulnerabilities
February 04, 2015 04 Feb'15
Milan Expo 2015 builds smart city with Telecom Italia and Cisco

The organisers of Milan Expo 2015 have built a smart city site from the ground up with the support of Telecom Italia and Cisco
February 02, 2015 02 Feb'15
Cloud maturity: AWS leads but Microsoft almost doubles cloud revenue

Amazon Web services has grown its lead over rival public cloud providers, while Microsoft experienced 96% year-on-year growth
January 20, 2015 20 Jan'15
Interview: Omnifone chief engineer Phil Sant builds code Lego-style

Phil Sant, co-founder and chief engineer at music streaming platform Omnifone, believes software developers need to take Lego approach
January 19, 2015 19 Jan'15
Airwave tackles network traffic spike on New Year’s Eve

Emergency services comms supplier Airwave records its most concentrated network usage ever in central London on New Year’s Eve