News

IT operations management and IT support

• June 05, 2025 05 Jun'25

  HMRC phishing breach wholly avoidable, but hard to stop

  A breach at HMRC saw innocent taxpayers tricked into letting scammers impersonate them through simple phishing attacks leading to account takeover. Such attacks are avoidable, but hard to stop

• June 05, 2025 05 Jun'25

  Citigroup cuts thousands of staff at China-based tech centres

  Financial services giant Citigroup is drastically reducing headcount in its Chinese tech delivery centres as it restructures its technology operation

• June 05, 2025 05 Jun'25

  UK’s error-prone eVisa system is ‘anxiety-inducing’

  People experiencing technical errors with the Home Office’s electronic visa system explain the psychological toll of not being able to reliably prove their immigration status in the face of a hostile and unresponsive bureaucracy

• June 05, 2025 05 Jun'25

  Australia’s CommBank completes migration of data to AWS in AI drive

  Putting all of its data in AWS cloud will support bank’s use of artificial intelligence to offer customers more personalised services

• June 04, 2025 04 Jun'25

  Put ROCs before SOCs, Qualys tells public sector

  Putting risk operations before security operations may help government agencies and other public sector bodies better manage the myriad threats they face, and make better decisions for the security of all

• June 04, 2025 04 Jun'25

  NCSC sets out how to build cyber safe cultures

  The UK’s National Cyber Security Centre has published guidance for security teams and leaders on how to foster accessible and appropriate cyber security cultures in their organisations

• June 04, 2025 04 Jun'25

  Microsoft outlines three-pronged European cyber strategy

  Microsoft chair Brad Smith outlines an expansive cyber programme targeting governments across Europe with enhanced threat intelligence and support

• June 04, 2025 04 Jun'25

  Open source adoption faces reality checks

  Industry leaders lauded the power of open source to drive innovation but warned that its adoption requires significant effort, due diligence and a clear understanding of inherent complexities and licensing challenges

• June 02, 2025 02 Jun'25

  Cyber and digital get over £1bn to enhance UK’s national security

  The government has set out plans to spend over a billion pounds on digital and cyber warfare capabilities to enhance the UK’s ability to defend itself and fight offensive wars

• May 28, 2025 28 May'25

  UK biometric surveillance exists in ‘legal grey area’

  The rapid proliferation of ‘biometric mass surveillance technologies’ throughout the UK’s public and private sectors is taking place without legal certainty or adequate safeguards for the public

• May 27, 2025 27 May'25

  Maturing UK fintechs increase tech and cyber security hiring

  Increased hiring reflects that fintechs are maturing and now require more cyber security and compliance experts

• May 23, 2025 23 May'25

  Data embassies and US embargo halt give Saudi AI hope

  Gulf autocracy gets access to powerful AI chips subject to export ban and pursues legal reforms to make foreign computing firms feel comfortable about putting their data there

• May 22, 2025 22 May'25

  Lloyds and Nationwide to use UK finance sector LLM

  Industry-specific large language models could improve customer services, strengthen security and support regulatory compliance

• May 22, 2025 22 May'25

  HMRC begins escape from Fujitsu’s grip through £500m contract

  HMRC looking for a supplier to support its planned exit from three Fujitsu datacentre contracts

• May 22, 2025 22 May'25

  How to tackle your infrastructure technical debt

  Gartner analysts explain how infrastructure and operations teams can address the accumulation of outdated systems and make a compelling business case for upgrades

• May 21, 2025 21 May'25

  Extreme Networks ups networking AI ante with Platform One

  Leading cloud networking provider announces limited availability of next-gen networking platform attributed with reducing manual tasks by up to 90%

• May 21, 2025 21 May'25

  Red Hat touts OpenShift Virtualization momentum

  Enterprises are increasingly adopting Red Hat’s OpenShift Virtualization, driven by Broadcom’s VMware licensing changes and a desire for a stable, AI-ready platform, company executives revealed at the Red Hat Summit this week

• May 21, 2025 21 May'25

  Ransomware attacks dropped by a third last month

  Reported ransomware attacks eased off during April following a dramatic spike in the first quarter of 2025

• May 20, 2025 20 May'25

  Botched Post Office IT projects continue to drain public purse

  Millions more pounds of public money spent by the Post Office as a result of an IT error that exposed the personal details of Horizon victims

• May 20, 2025 20 May'25

  Retail cyber attacks hit food distributor Peter Green Chilled

  Cold chain services provider Peter Green Chilled, which supplies the likes of Aldi, Sainsbury’s and Tesco, has been forced to halt operations after succumbing to a ransomware attack

• May 20, 2025 20 May'25

  Rio Tinto overhauls IT operations with platform model

  Rio Tinto’s head of technology platforms outlines the mining giant’s move to an IT platform model designed to escape a reactive cycle of critical incidents and improve service quality for internal and external customers

• May 19, 2025 19 May'25

  Legal Aid Agency breach may encompass millions of people

  Legal Aid Agency says the data of anybody who applied for legal aid over the past 15 years has been compromised in a cyber attack

• May 16, 2025 16 May'25

  Kissflow finds its place in low-code market

  The supplier of low-code software development tools that cater to both citizen developers and IT professionals is experiencing rapid growth in Southeast Asia where it has been doubling its revenue over the past four years

• May 15, 2025 15 May'25

  NHS asks suppliers to sign up to cyber covenant

  NHS digital and security leaders call on their suppliers to commit to a cyber security charter as the health service works to improve its resilience in the face of growing threat levels

• May 14, 2025 14 May'25

  Scattered Spider retail attacks spreading to US, says Google

  Google’s threat intel analysts are aware of a number of in-progress cyber attacks against US retailers linked to the same Scattered Spider gang that supposedly attacked M&S and Co-op in the UK

• May 14, 2025 14 May'25

  BBVA creates ChatGPT Store and expands use of the GenAI tool

  Data reveals that bank employees are saving an average of almost three hours every week by using ChatGPT

• May 13, 2025 13 May'25

  May Patch Tuesday brings five exploited zero-days to fix

  Microsoft fixes five exploited, and two publicly disclosed, zero-days in the fifth Patch Tuesday update of 2025

• May 13, 2025 13 May'25

  Controversial Post Office Horizon system could stay until 2033

  Post Office seeks off-the-shelf Horizon replacement as part of £492m tender that includes ongoing support for Horizon up to 2033

• May 13, 2025 13 May'25

  Evidence reveals Post Office scandal victims short-changed in compensation payouts

  Subpostmasters who appealed compensation payments have significantly increased ‘worryingly undervalued’ settlements

• May 12, 2025 12 May'25

  Italian bank signs 10-year deal with Google Cloud

  UniCredit will transform operations through cloud, AI and data analytics technologies from Google Cloud

• May 08, 2025 08 May'25

  Government will miss cyber resiliency targets, MPs warn

  A Public Accounts Committee report on government cyber resilience finds that the Cabinet Office has been working hard to improve, but is likely to miss targets and needs a fundamentally different approach

• May 08, 2025 08 May'25

  US tells CNI orgs to stop connecting OT kit to the web

  US authorities have released guidance for owners of critical national infrastructure in the face of an undisclosed number of cyber incidents

• May 07, 2025 07 May'25

  Chaos spreads at Co-op and M&S following DragonForce attacks

  No end is yet in sight for UK retailers subjected to apparent ransomware attacks

• May 07, 2025 07 May'25

  Europe leads shift from cyber security ‘headcount gap’ to skills-based hiring

  Research from Sans Institute reveals European organisations are leading a global shift in hiring priorities, driven by regional regulatory frameworks

• May 07, 2025 07 May'25

  Oxford Uni adds cyber resilience module to MBA programme

  Oxford University’s Saïd Business School is working with cyber response specialist Sygnia to help future business leaders get on top of security

• May 07, 2025 07 May'25

  UK hands Indian IT suppliers competitive boost in trade deal

  Trade deal will exempt IT workers from India from paying National Insurance contributions for three years

• May 02, 2025 02 May'25

  Retail cyber crime spree a ‘wake-up call’, says NCSC CEO

  The National Cyber Security Centre confirms it is providing assistance to M&S, Co-op and Harrods as concerns grow among UK retailers

• May 01, 2025 01 May'25

  Co-op instructs staff to be wary of lurking hackers

  Co-op tells staff to stop using their VPNs and be wary that their communications channels may be being monitored, as a cyber attack on the organisation continues to develop

• April 30, 2025 30 Apr'25

  Co-op shuts off IT systems to contain cyber attack

  A developing cyber incident at Co-op has forced the retailer to pull the plug on some of its IT systems as it works to contain the attack

• April 30, 2025 30 Apr'25

  How AI can attack corporate decision-making

  As AI gets embedded in corporate systems, experts warn of emerging security risks caused by influencing retrieval augmentation systems

• April 28, 2025 28 Apr'25

  Pharma leaders see AI revolutionising medicine

  Pharmaceutical industry experts at Gitex Asia 2025 discuss how AI is revolutionising drug discovery, from accelerating clinical trials and diagnosing rare diseases to validating traditional medicines

• April 25, 2025 25 Apr'25

  M&S suspends all online sales as cyber attack worsens

  M&S shuts down online sales as it works to contain and mitigate a severe cyber attack on its systems

• April 24, 2025 24 Apr'25

  M&S systems remain offline days after cyber incident

  M&S is still unable to provide contactless payment or click-and-collect services amid a cyber attack that it says has forced it to move a number of processes offline to safeguard its customers, staff and business

• April 24, 2025 24 Apr'25

  South East Water modernises through Google Cloud

  Utility’s five-year transformation project sees it adopt Google Cloud technologies to help change how it works

• April 24, 2025 24 Apr'25

  Interview: Daniele Tonella, CTO, ING

  The bank’s global CTO has been in the role for less than a year and in that time has been working his way through four layers of tech

• April 23, 2025 23 Apr'25

  Amid uncertainty, Armis becomes newest CVE numbering authority

  Amid an uncertain future for vulnerability research, exposure management company Armis has been given the authority to assign CVE IDs to newly discovered vulnerabilities

• April 22, 2025 22 Apr'25

  Cyber attack downs systems at Marks & Spencer

  A cyber attack at Marks & Spencer has caused significant disruption to customers, leaving them unable to make contactless payments or use click-and-collect services

• April 21, 2025 21 Apr'25

  CW Innovation Awards: M1 aims to become digital-native telco

  The digital-first telco is running all its back-end systems on the cloud, enabling it to speed up decision-making and enhance customer service

• April 21, 2025 21 Apr'25

  CW Innovation Awards: DBS AI assistant slashes call times and boosts productivity

  The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience

• April 11, 2025 11 Apr'25

  AI surveillance towers place migrants in ‘even greater jeopardy’

  The use of autonomous surveillance towers throughout the English coast forces migrants into increasingly dangerous routes and contributes to their criminalisation