News

IT operations management and IT support

April 08, 2019 08 Apr'19
How APAC firms can tame the data beast

Companies and data management experts across Asia-Pacific reveal how they are tackling data management challenges that have been compounded by growing cloud usage and compliance requirements
April 04, 2019 04 Apr'19
The rise of digital workers and the bot economy

Automation Anywhere’s booming business, particularly in the Asia-Pacific region, is a sign of things to come in the new world of work where digital workers can be hired from a bot store
April 03, 2019 03 Apr'19
Most business decision-makers and knowledge workers happy to work alongside robots

Fears that automation will remove jobs for knowledge workers are reducing as opportunities emerge to upskill and eradicate mundane work
April 02, 2019 02 Apr'19
Post Office could face huge costs bill for first Horizon trial

Subpostmaster claimants’ legal team makes application for the Post Office to pay millions of pounds of costs associated with trial

March 29, 2019 29 Mar'19
Major shake-up of TSB IT after core banking system migration disaster

TSB has restructured its IT team to give its internal team control of its core banking system
March 28, 2019 28 Mar'19
Businesses losing out on early payment discounts due to outdated software

Chief financial officers need to upgrade their accounting software to benefit from discounts available for paying suppliers early
March 25, 2019 25 Mar'19
Artificial intelligence making major inroads into Russian banking

Russian banks are identifying use cases for artificial intelligence, but the gradual adoption of the technology will require access to a deeper skills pool if it is to accelerate
March 20, 2019 20 Mar'19
Post Office ‘lacked humanity’ in the treatment of subpostmasters, says peer

Peer slams Post Office after High Court judgment reveals its oppressive style of managing the people who run its branches
March 15, 2019 15 Mar'19
Businesses failing to grasp DevSecOps

UK and US businesses are being exposed to security risks by a failure to integrate security into DevOps programmes, research shows
March 13, 2019 13 Mar'19
Bank of England’s large IT spend partly due to use of manual processes and legacy systems

The Bank of England admits there is room for improvement when it comes to IT efficiency

March 04, 2019 04 Mar'19
Danske Bank builds on machine learning to predict IT failures

Danish bank is using artificial intelligence to help it prevent IT outages that could damage its reputation with customers
February 27, 2019 27 Feb'19
Spotify and Just Eat join forces with tech firms to help enterprises manage cloud costs better

A new non-profit, cloud-focused trade association has emerged that wants to help prevent financial management issues get in the way of enterprises embracing cloud
February 21, 2019 21 Feb'19
Government revises outsourcing guidelines to balance risk with suppliers

The government has published its latest guidelines on public sector outsourcing
February 21, 2019 21 Feb'19
APAC enterprises are just getting started on AI

Despite clear benefits of adopting the technology, only 41% of enterprises in the Asia-Pacific region have embarked on their artificial intelligence journey
February 20, 2019 20 Feb'19
IT professionals are getting ready for the onset of digital twins

While few businesses are running digital twins in production, Gartner expects two-thirds will implement the technology by 2022
February 19, 2019 19 Feb'19
Bank of England to migrate from core system with a one-off big bang

The Bank of England will migrate from its current core settlement system with a 'big-bang' migration before the end of 2025
February 19, 2019 19 Feb'19
Any slowdown in Moore’s Law will increase datacentre costs

Datacentre managers want to run their sites more like the cloud scale companies
February 19, 2019 19 Feb'19
Healthcare providers should press on with digital transformation

Healthcare providers should continue digitisation efforts with security in mind amid looming cyber threats, says a top T-Systems executive
February 12, 2019 12 Feb'19
Legacy systems holding banks back from meeting demand for instant accounts

Banks are struggling to meet customer demand to open accounts instantly because of legacy IT systems and processes
February 12, 2019 12 Feb'19
Deloitte will double Hyderabad workforce to support demand for technology services

Deloitte will add 40,000 staff at its operation in Hyderabad, with IT professionals accounting for a significant portion of employees
January 30, 2019 30 Jan'19
AXA recruits AI assistants in back office

Insurance giant is deploying software robots to take over repetitive tasks and free up humans to do more analytical work
January 24, 2019 24 Jan'19
IBM reports growing interest in multicloud

As it gets ready to onboard Red Hat, IBM claims its multicloud business has a lot of potential
January 24, 2019 24 Jan'19
Lloyds Bank to migrate hundreds of thousands of customers to Google-inspired fintech

Following its announcement that it was exploring the use of a fintech platform, Lloyds Bank has been quick to plan customer migration
January 24, 2019 24 Jan'19
Santander announces latest branch closures as digital channels take over

Bank to close 140 more UK branches as in-branch transactions fall and digital banking accelerates
January 23, 2019 23 Jan'19
Finnish banks to share core banking platform and supplier

Three banks in Finland have hired an IT services supplier to build a shareable core banking platform
January 16, 2019 16 Jan'19
UK financial services regulator to link top banker bonuses to IT performance

FCA head tells Commons Treasury committee: “We expect banks’ policies on variable remuneration to reflect operational resilience. They have to – if they don’t, we will act.”
January 10, 2019 10 Jan'19
Enterprises are increasing the human workforce while deploying AI

Artificial intelligence is creating more jobs than it replaces, according to a study of businesses using the technology
January 08, 2019 08 Jan'19
IT professionals in London could see roles shipped to EU as result of Brexit

The UK and London in particular could see IT jobs in financial services move to hubs across the European Union as a result of Brexit.
January 07, 2019 07 Jan'19
IT profession to get one of the biggest pay rises this year

IT workers are set to receive one of the highest pay rises of all professions in the UK this year as competition for their skills increases
January 07, 2019 07 Jan'19
Almost half of containers in production have vulnerabilities, study finds

More containers are being deployed in production, but many businesses are unaware if they are secure
January 04, 2019 04 Jan'19
JP Morgan looks for someone to lead its blockchain developments

Bank seeks executive to take on blockchain role, with responsibility for creating technology to solve business challenges
December 27, 2018 27 Dec'18
Top 10 Middle East stories of 2018

Here are Computer Weekly’s top 10 Middle East enterprise IT stories of 2018
December 19, 2018 19 Dec'18
Top 10 Benelux IT stories of 2018

From cyber security planning to smart city initiatives, here is a selection of articles about IT developments in the Benelux countries
December 18, 2018 18 Dec'18
HSBC taking data analysis service to business customers

HSBC is upping its search for artificial intelligence expertise as it takes a data analytics service to its business customers
December 13, 2018 13 Dec'18
Sberbank partners US accelerator for startup programme

Russian state-run bank links up with San Francisco-based accelerator 500 Startups to provide expert advice to startups in a variety of tech fields
December 10, 2018 10 Dec'18
Port of Rotterdam uses floating lab to learn about automation in harbour

A ship will soon be converted to a floating laboratory to test automation technologies at the Netherlands port
December 07, 2018 07 Dec'18
Hybrid cloud in Australian government removes supplier lock-in

Australian public sector could take the hybrid approach to cloud computing as government’s digital transformation strategy moves ahead
December 04, 2018 04 Dec'18
Barclays staff to transfer to HCL as IT deal is expanded

Bank announces closure of operation in Lithuania, with employees transferring to IT services company HCL
November 30, 2018 30 Nov'18
APAC healthcare providers reaping digital transformation returns

Digital transformation could potentially double the improvements in integrated care by 2020, study finds
November 29, 2018 29 Nov'18
Interview: Sam Lowe, chief technology officer, Streetbees

Streetbees’ first IT chief brings artificial intelligence expertise to help the tech startup deliver a hive of data for its customers
November 28, 2018 28 Nov'18
HPE shows off first fruits of $4bn edge computing investment

Tech supplier has beefed up its Edgeline portfolio with new hardware and software offerings to make it easier to manage edge devices, applications and data
November 28, 2018 28 Nov'18
FCA deeply concerned as no end in sight for IT failures in banking

The FCA has reported a massive increase in the number of banking IT failures in the UK and admitted there is no end in sight
November 27, 2018 27 Nov'18
It’s still early days for hybrid IT in APAC

The tipping point for hybrid IT adoption will come only when more enterprises start running production workloads on the public cloud, says HPE’s chief technologist for the region
November 27, 2018 27 Nov'18
Why IT infrastructure approach needs modernising

The freedom and flexibility to develop applications rapidly using diverse platforms will put IT infrastructure teams under increasing strain
November 21, 2018 21 Nov'18
Why CIOs must start offloading work

Taking on more responsibilities is having a detrimental effect on digital transformation and customer experience initiatives
November 20, 2018 20 Nov'18
How Singapore Airlines is flying the digital skies

Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge
November 19, 2018 19 Nov'18
CDO interview: Aidan Millar, DNB

Norwegian bank hires chief data officer to lead its data-driven transformation
November 16, 2018 16 Nov'18
Post Office executives cross-examined in Horizon IT system trial

A High Court trial, where subpostmasters are suing the Post Office for damages caused by an allegedly faulty IT system, ended its second week.
November 14, 2018 14 Nov'18
Challenger bank ready to get its banking licence back

CivilisedBank is reapplying for a banking licence after giving it up to focus on its technology
November 13, 2018 13 Nov'18
Post Office trial throws up known problem with Horizon system

High Court case in which subpostmasters are suing the Post Office has revealed a known problem with the computer system at the core of the dispute
November 09, 2018 09 Nov'18
Why commercial software providers are buying into cloud native

There is a reason why IBM has announced it will be spending $34bn to buy Red Hat, much like VMware’s acquisition of Heptio
November 09, 2018 09 Nov'18
How Hive balances platform stability with innovation

The smart home thermostat division of British Gas has made developers fully responsible for supporting and monitoring the code they deploy
November 09, 2018 09 Nov'18
High court Post Office trial puts subpostmasters’ contract under microscope

Case against Post Office in relation to allegedly faulty computer system begins in High Court
November 08, 2018 08 Nov'18
Australia needs better cloud and data management capabilities

Use of cloud services is soaring in Australia, but a lack of cloud management skills is holding back enterprises from reaping the full benefits of the technology
November 07, 2018 07 Nov'18
Lloyds Banking Group shaking up its workforce to reflect digital times

Lloyds Banking Group is revamping the roles of thousands of staff as it becomes digital
November 05, 2018 05 Nov'18
Deutsche Bank to create cloud-based digital cheque processing system

German banking giant Deutsche Bank will replace manual and paper-intensive cheque processing methods with an automated system in the cloud
November 01, 2018 01 Nov'18
International Space Station runs HPE Apollo supercomputer

The first off-the-shelf supercomputer to run in space, Apollo 40, will be used for local number crunching and artificial intelligence applications
October 31, 2018 31 Oct'18
Inside Schneider Electric’s Batam smart factory

The French energy management and automation firm has nearly halved material wastage by applying smart manufacturing technologies at its Indonesia plant
October 30, 2018 30 Oct'18
Why businesses must take a strategic view of automation

For many CIOs, robotic process automation promises quick wins, but businesses should also take a longer-term view to drive digitisation
October 30, 2018 30 Oct'18
Traditional financial services firms face extinction within 12 years

A large number of large banks could disappear within 12 years unless they change business models and economics
October 28, 2018 28 Oct'18
Australia earns mixed record in IT agility

Despite being fervent adopters of cloud, Australian enterprises are slower than those in the US and UK in deploying business-critical applications
October 26, 2018 26 Oct'18
DNS attacks cost finance firms millions of pounds a year

Average cost of recovering from a single DNS attack is $924,390 for a large financial services company, survey shows
October 25, 2018 25 Oct'18
Consumer rights champion Which? begins digital journey

Consumer rights organisation has always had a subscription business, but is now transforming into a digital one through cloud computing
October 23, 2018 23 Oct'18
CIOs and the cloud: The future of European enterprise software

European organisations are moving to the cloud rapidly, but trepidation remains in concerning certain aspects, such as security
October 19, 2018 19 Oct'18
Postal delivery robots trialled in Norway

The Norwegian postal service is testing out the value and viability of robots delivering mail to homes and businesses
October 15, 2018 15 Oct'18
Big expectations, huge presence: Gitex 2018 opens

Artificial intelligence, blockchain, 5G, robotics, and virtual and augmented reality are all in the spotlight at Gitex Technology Week 2018 in Dubai
October 11, 2018 11 Oct'18
Robots in the workplace supported by 81% of business chiefs

Robotic process automation continues to be taken up by more organisations – but despite proven benefits, those that already use it are struggling to scale it up
October 09, 2018 09 Oct'18
Tech takes centre stage in CBI’s pre-Budget wish list

Industry calls on government to set the tone for a tech-friendly business environment after the UK leaves the EU
October 05, 2018 05 Oct'18
GDPR case work swamps Denmark’s data protection agency

The agency investigating alleged breaches of GDPR in Denmark is recruiting additional resources to cope with the increase in work
October 02, 2018 02 Oct'18
Filling the blockchain chasm

Blockchain as a term is becoming common language, but there is a long way to go before it will mean anything to the performance of most organisations
September 28, 2018 28 Sep'18
No let-up in digital banking glitches as TSB and HSBC customers are hit on payday

Online and mobile app banking outages continue to increase in regularity as TSB and HSBC customers report problems
September 27, 2018 27 Sep'18
CIO interview: Fraser Ingram, Clydesdale and Yorkshire Bank

Fraser Ingram joined the Clydesdale and Yorkshire banking group as CIO just at the right time – as it was embarking on its digital journey
September 26, 2018 26 Sep'18
Nipping DevOps challenges in the bud

A clear focus on helping enterprises overcome hurdles in their DevOps journey has been central to Puppet’s growing footprint in Asia
September 21, 2018 21 Sep'18
Businesses that take humans with them on robotics journeys gain the most

Businesses that put human development at the centre of their automation strategies will profit the most
September 21, 2018 21 Sep'18
Foreshadow mitigation obscures licensing impact

Performance of virtual machines could be severely affected by the workaround for Intel’s latest processor flaw. To compensate, more processors will be needed
September 20, 2018 20 Sep'18
Growing reliance on cloud will need tighter IT management

By 2022, over $1.3tn will be spent on cloud computing and related services globally, and IT leaders will need to figure out how to manage it all
September 19, 2018 19 Sep'18
Santander plans UK tech hub in Milton Keynes

Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff
September 17, 2018 17 Sep'18
Nationwide Building Society adds over a billion pounds to IT spend

Nationwide is increasing the budget for its latest multi-year IT project
September 17, 2018 17 Sep'18
Middle East hungry for digitisation, says GE’s Bill Ruh

The Middle East is among the most enthusiastic regions in terms of applying digital business models to traditional industries
September 13, 2018 13 Sep'18
Tech Nation startup programme demonstrates richness of UK fintech

A Tech Nation programme to support the UK's financial technology startups demonstrates the increasingly diverse range of business-to-business products and services available through the country's fintech community
September 12, 2018 12 Sep'18
Two-thirds of emails not clean, says research

Two-thirds of emails don't make it to the inbox because security systems consider them unsafe, according to research
September 12, 2018 12 Sep'18
AIOps killed the IT support star

There is no room for IT support stars, who can fix anything. As complexity increases, automation and machine learning are the only options
September 10, 2018 10 Sep'18
Software maintenance contracts lack scrutiny

Paying a fifth of the original software contract value every year for support, big fixes and updates does not seem like good value for money
September 06, 2018 06 Sep'18
Arriva ITSM implementation delivers beyond expectations

Transport company replaces several tools with a single cloud-based ITSM platform
August 28, 2018 28 Aug'18
Finland government to review public procurement laws

Finland's government is putting its procurement laws under the spotlight after a major IT fraud
August 22, 2018 22 Aug'18
Language barrier won’t hold back chatbots in the Netherlands

The use of chatbots by Dutch organisations is on the up, with KLM's chatbot a pioneering example
August 20, 2018 20 Aug'18
Swedish government and industry address IT skills shortage

Sweden faces major challenges in resourcing its growing IT sector with the right talent
August 20, 2018 20 Aug'18
Why networking is the last frontier of IT automation

Most organisations still manage networks manually, despite the cost and time needed in doing so, primarily because the impact of breaking something is much higher
August 17, 2018 17 Aug'18
ASEAN firms need to overcome DevOps hurdles

Southeast Asia has had pockets of success with DevOps, but most organisations across the region will need to overcome cultural and legacy challenges to succeed
August 15, 2018 15 Aug'18
Australian enterprises warming up to DevOps

The burgeoning DevOps culture in Australia has attracted new market players and led major banks and telcos to embrace the movement to get development and operations teams working in unison
August 05, 2018 05 Aug'18
The rise of humanoid robotics in the Middle East

Middle East CIOs are planning to roll out intelligent automation technologies such as artificial intelligence and humanoid robotics
August 01, 2018 01 Aug'18
Public sector increases outsourcing in first half of 2018

IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms
July 31, 2018 31 Jul'18
Intelligent automation spending to hit $232bn by 2025

Technologies such as artificial intelligence, robotic process automation and machine learning could help traditional enterprises gain ground on digital-first giants
July 31, 2018 31 Jul'18
Utilita Energy supplier uses cloud to rapidly scale IT service desk

Energy provider Utilita Energy puts its IT service management in the cloud to support its rapid growth
July 27, 2018 27 Jul'18
IT meltdown pushes TSB into loss

Bank is feeling the effects of its recent IT problems, reporting a loss of more than £100m for the first six months of 2018
July 24, 2018 24 Jul'18
Nordnet drops AI assistant while SEB deepens collaboration

One Nordic bank decides to stop using cognitive agent Amelia to focus on other AI technologies, but another widens the use of the software
July 19, 2018 19 Jul'18
How Splunk is ‘splunking’ data for APAC enterprises

Splunk’s regional vice-president talks up the company’s business strategy and how its customers are using big data analytics in security and IT operations
July 19, 2018 19 Jul'18
Heathrow flights grounded by IT failure

Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower
July 18, 2018 18 Jul'18
Global trading infrastructure firm opens office in Ireland because of Brexit

Financial services firms are attracted to Ireland as the UK prepares to leave the EU, leading to the creation of IT jobs in the Emerald Isle
July 17, 2018 17 Jul'18
A third of organisations do not have a security expert, survey shows

Around a third of organisations are vulnerable to cyber attacks due to a lack of dedicated in-house cyber security experts, finds Gartner survey