News

IT operations management and IT support

• July 31, 2020 31 Jul'20

  Twitter confirms it was hit by targeted spearphishing attack

  Investigation into 15 July 2020 hack of a number of high-profile accounts by cryptocurrency scammers has found evidence of a targeted spearphishing incident

• July 30, 2020 30 Jul'20

  UK households suffer as online problems disrupt work during lockdown

  Quadient urges broadband and mobile providers to focus on customer service as UK ranks connectivity as more essential than gas, banking or council services

• July 30, 2020 30 Jul'20

  Barclays CEO says Canary Wharf office set to stay despite home working success

  Barclays chief says the success of home working during the Covid-19 pandemic has taught the banks lessons, one of which is that major centres like Canary Wharf will remain

• July 30, 2020 30 Jul'20

  BASF partnership develops AI-powered smart mining

  A collaboration with IntelliSense.io is being used to power AI-based optimisation of mining processes

• July 30, 2020 30 Jul'20

  Accenture selected for key role in Bank of England core settlement system replacement

  Accenture will be technology delivery partner in project to replace the core system used to settle payments between banks

• July 29, 2020 29 Jul'20

  Serious BootHole vulnerability puts millions of systems at risk

  BootHole is a GRUB2 bootloader vulnerability and puts millions of PCs, servers and other devices at risk of compromise

• July 29, 2020 29 Jul'20

  Majority of organisations at risk of cloud data exposure

  Report casts doubt on the effectiveness of the shared responsibility model of cloud security

• July 29, 2020 29 Jul'20

  Bank of Ireland fined for six-year-old IT breach

  Bank of Ireland fined by regulator for its failings to prevent fraud six years ago

• July 24, 2020 24 Jul'20

  Investment in neurodiverse talent a win-win for security

  Current careers guidance and recruitment processes for security jobs are not working for people with ADHD, autism, dyslexia and dyspraxia, but the problem is fixable with a little attention to detail

• July 24, 2020 24 Jul'20

  A question of trust: University and supplier on the hook for data breach

  Data on students at the University of York was stolen in a ransomware attack on a supplier two months ago, and the response of both parties raises serious questions

• July 23, 2020 23 Jul'20

  Microsoft results show impact of tech-driven business resilience

  While economies are set to shrink, businesses are leaning on tech to support operations, says Microsoft CEO Satya Nadella

• July 22, 2020 22 Jul'20

  New opportunities for Nordic startups post-Covid-19 as virtual offices become the norm

  As companies adjust to digital office life in the pandemic era, a host of Nordic startups are already helping them convert these short-term fixes into long-term strategy

• July 22, 2020 22 Jul'20

  TfL contracts Capita for London Underground section of emergency services network

  Capita will implement the network infrastructure that will enable the emergency services mobile network to work on the London Underground

• July 21, 2020 21 Jul'20

  Santander consumer arm to automate further after Nordic project

  Time and cost savings achieved by RPA pilot were high and customer experience improved, says bank

• July 17, 2020 17 Jul'20

  Unified communications experiencing fastest growth ever in the midst of Covid-19

  Customer interest in UCaaS spikes 86% during the Covid-19 pandemic as firms across all industries modernise communications systems for the new normal

• July 17, 2020 17 Jul'20

  How Australia is leading the charge in the Covid-19 fight

  Researchers at the University of Queensland worked with IBM to develop a dashboard with machine-learning capabilities to analyse data for a global study on Covid-19 patients in intensive care

• July 17, 2020 17 Jul'20

  Nordic CIO interview: Brede Nielsen, Avinor

  The Covid-19 pandemic put Avinor’s IT head at the centre of the airport operator's response

• July 16, 2020 16 Jul'20

  Banks face fairness challenges as they commit to AI technology

  Banks working with artificial intelligence technology face governance challenges to ensure AI-based decisions are fair and ethical

• July 16, 2020 16 Jul'20

  What do Accenture’s UK job cuts mean to the IT services industry?

  Accenture's decision to reduce its UK workforce by 8% will not be the last in an IT services sector hit hard by the Covid-19 disruption.

• July 15, 2020 15 Jul'20

  Patch Tuesday: Microsoft fixes 123 bugs in July 2020 update

  The bugs start coming and they don’t stop coming; Microsoft has issued yet another bumper Patch Tuesday update

• July 14, 2020 14 Jul'20

  CISOs undervalued, overworked, burning out, warns CIISec

  The vast majority of security professionals say they are under immense pressure, according to a report

• July 14, 2020 14 Jul'20

  ‘Name-and-shame’ ransomware attacks increasing in prevalence

  Since emerging at the tail-end of 2019, double extortion, or exfiltration and encryption, ransomware attacks have become highly popular, and now account for a significant number of incidents, according to Emsisoft research

• July 13, 2020 13 Jul'20

  NCSC launches pen testing service for remote workers

  An expansion to the successful Exercise in a Box toolkit will enable SMEs to probe the cyber security defences of remote workers

• July 10, 2020 10 Jul'20

  Executive interview: Toyota’s Melody Ayeli on the significant role of ITAM

  Melody Ayeli recently took on the post of chair of the newly formed ITAM Forum. She believes ITAM is crucial for successful IT operations

• July 09, 2020 09 Jul'20

  Majority of security pros fed up with alert fatigue

  A vast majority of security professionals say they experience alert fatigue, and 88% are facing challenges with their current SIEM setup, according to a report

• July 09, 2020 09 Jul'20

  Locked-down Nationwide staff make 2.5 million video calls in June

  Home-working technologies are no longer just a contingency for large companies, with future working practices set to change

• July 09, 2020 09 Jul'20

  Dutch banking’s transaction monitoring utility gets green light

  Plans for a shared utility to monitor financial transactions in the Netherlands have been given the go-ahead after six months of proving the concept

• July 09, 2020 09 Jul'20

  Most finance firms are multicloud, but many are unprepared for public cloud cyber attacks

  Financial services firms are moving to the cloud at pace, but many are uncertain whether they could cope with an attack on an application based in the public cloud

• July 09, 2020 09 Jul'20

  More Joker malware apps chucked off Google Play Store

  Infamous Joker billing fraud malware continues to sneak past Google’s security controls

• July 08, 2020 08 Jul'20

  Oracle ups ante in cloud wars with dedicated customer regions

  Oracle’s Dedicated Region Cloud at Customer will let enterprises run an entire cloud region in their own datacentres in a potentially game-changing move

• July 08, 2020 08 Jul'20

  Political awareness needed to ethically handle migration data, panel claims

  Understanding the political, social and economic relationships between different groups in society is needed to ensure location data is not used in ways that further endanger already vulnerable people on the move

• July 08, 2020 08 Jul'20

  Swisscom taps Hitachi to improve network-based customer service

  Pentaho product helps business customer service reps of Switzerland’s largest telecommunications company and leading IT services provider provide better, faster service through centralised hub

• July 08, 2020 08 Jul'20

  Succeeding with hybrid cloud deployments

  Where IT complexity is a given, a policy-driven approach and effective monitoring are vital for success

• July 07, 2020 07 Jul'20

  Nutanix claims growth in ASEAN amid growing cloud adoption

  Nutanix’s business in ASEAN grew by over 40% as the region’s enterprises warm to hybrid and multi-cloud services

• July 06, 2020 06 Jul'20

  How Infor Nexus is helping to digitalise Asia’s supply chain

  Infor’s Nexus unit has been supporting digitalisation efforts in Asia’s supply chain industry before the Covid-19 pandemic, which has accelerated adoption of cloud-based offerings in the region

• July 03, 2020 03 Jul'20

  Green tech needed for post-Covid economic recovery

  Green technology investments could help society recover from the coronavirus – and prepare it for the long-term negative social and economic outcomes of climate change

• July 01, 2020 01 Jul'20

  UK’s unsung cyber security heroes sought

  Nominations have opened for the fifth annual Security Serious Unsung Heroes Awards

• July 01, 2020 01 Jul'20

  Remote workers more aware of security, but still flout the rules

  Almost three-quarters of remote workers reckon they have gained in cyber security awareness during lockdown, but don’t seem to be especially bothered about keeping themselves safe

• July 01, 2020 01 Jul'20

  CIO Interview: Amex Global Business Travel CTO on incident response

  American Express Global Business Travel adapted an existing incident response service to support staff and clients during the lockdown

• June 30, 2020 30 Jun'20

  ReversingLabs makes over 100 Yara rules publicly available

  Threat intelligence specialist is making its IP available on GitHub to support malware hunters in their work

• June 30, 2020 30 Jun'20

  Remote working set to remain but so do management challenges

  Businesses are preparing for staff to repopulate workplaces, while preparing for an inevitable increase in more flexible working

• June 30, 2020 30 Jun'20

  The Security Interviews: What CISOs can learn from Covid-19

  Mike Lloyd, CTO at Redseal, holds 21 cyber security patents and a PhD in stochastic epidemic modelling from Heriot-Watt University in Edinburgh, so is probably the man to talk to when it comes to cyber security in the world of Covid-19

• June 30, 2020 30 Jun'20

  Complex security estates hinder incident response

  The more disparate security tools in use in an organisation, the harder it becomes to mount an effective incident response

• June 29, 2020 29 Jun'20

  Airports deploy thermal cameras to control Covid-19, science suggests it’s merely ‘safety theatre’

  UK airports are rolling out thermal surveillance cameras to identify people who may have coronavirus, but science says the technology is ineffective at detecting and preventing the spread of the disease

• June 26, 2020 26 Jun'20

  95% of North American CIOs report remote work issues during lockdown

  Employee password lockouts and inability to access on-premise applications were among the top challenges faced by CIOs in keeping remote workers up and running during lockdown

• June 25, 2020 25 Jun'20

  Former Post Office CEO and Fujitsu play the blame game in Horizon IT scandal

  Post Office and Fujitsu blame each other for many of the failings in the Horizon IT scandal that wrecked lives

• June 24, 2020 24 Jun'20

  HPE aims to address non-cloud apps in hybrid IT

  Some applications are simply not a good fit for the public cloud. So while organisation may go cloud-native, they still need to support on-premise IT

• June 24, 2020 24 Jun'20

  Firm that investigated controversial Post Office IT system to support criminal conviction appeals

  Second Sight is working with law firm in appeals by subpostmasters against criminal convictions in Horizon IT scandal

• June 23, 2020 23 Jun'20

  Neurodiversity on the rise among career hackers

  More diverse hackers enhance the ability of both traditional and cutting-edge cyber security solutions to find and fix vulnerabilities, according to a new report from Bugcrowd

• June 19, 2020 19 Jun'20

  Post Office Horizon scandal victims keep pressure on government’s doorstep

  Subpostmasters fighting for justice in IT scandal are pressuring government on numerous fronts, as momentum is regained after reduced activity due to Covid-19 lockdown

• June 19, 2020 19 Jun'20

  Why cross-business collaboration needs data bridges

  Successful businesses have cracked internal collaboration, according to Accenture. They also use applications that can share data

• June 17, 2020 17 Jun'20

  NTT Data and LeapThought eye Singapore’s construction sector

  Japan’s NTT Data and New Zealand’s LeapThought have come together to support the digitalisation efforts of Singapore’s construction industry

• June 17, 2020 17 Jun'20

  Coronavirus: 50% of security pros had no pandemic contingency plan

  A survey of security professionals conducted on behalf of Bitdefender reveals the lack of forward planning for events such as the Covid-19 coronavirus pandemic

• June 17, 2020 17 Jun'20

  Select committee chair demands sharper teeth for review of Post Office IT scandal

  Call for government review of Post Office Horizon scandal to have the power to force individuals to give evidence under oath

• June 16, 2020 16 Jun'20

  Danske Bank begins process of creating autonomous development teams

  Danish bank begins the process of changing how thousands of its staff work as it attempts to be more responsive to digital demand

• June 15, 2020 15 Jun'20

  Blow to government review of Post Office scandal as key forensic accountants refuse to support it

  The government’s proposed review of the Post Office IT scandal has received a further setback as forensic accountants join subpostmasters in refusing to back it

• June 12, 2020 12 Jun'20

  Santander to recruit 3,000 more IT staff

  Spanish bank to recruit a further 3,000 tech staff globally to accelerate its digital transformation

• June 12, 2020 12 Jun'20

  Subpostmasters will not cooperate with government review into IT scandal

  A group of subpostmasters who suffered at the hands of the Post Office’s error-prone IT system refuse to participate in a government review into the scandal, describing it as a sham

• June 11, 2020 11 Jun'20

  Tech firms respond to Nordic government calls

  Nordic firms are working with tech suppliers to help them get back up and running after Covid-19

• June 11, 2020 11 Jun'20

  Coronavirus: Bungled British response leads to rise in security risks

  Covid-19 cyber security threats are evolving over the course of the pandemic, becoming more targeted to virus hotspots such as the UK

• June 11, 2020 11 Jun'20

  Data insights will define post-coronavirus city planning

  Who would have imagined that in 2020, the majority of people would work remotely and buy online? Cities are going to have to change how they are set up

• June 11, 2020 11 Jun'20

  CISOs buying into unified security proposition

  The time is right for all-in-one security solutions, according to a report

• June 11, 2020 11 Jun'20

  Anger as government launches ‘pathetic’ and ‘pointless’ review of Horizon scandal

  The government has been accused of launching a review that fails in getting to the bottom of one of the biggest miscarriages of justice in UK history

• June 10, 2020 10 Jun'20

  Decade-old vulnerability among 129 Patch Tuesday fixes

  A 10 year-old bug in Windows Group Policies could easily enable attackers to gain highly privileged user status on target systems, opening the doors to a wave of cyber attacks

• June 10, 2020 10 Jun'20

  Nasty surprises lurking in furloughed employees’ inboxes

  Research conducted by KnowBe4 points to a looming email security problem as furloughed employees head back to work

• June 10, 2020 10 Jun'20

  Coronavirus: Danske Bank to make permanent changes to working practices

  Danske Bank has seen the value of remote working during the unplanned proof of concept triggered by the Covid-19 pandemic

• June 09, 2020 09 Jun'20

  Bankers say artificial intelligence will separate winners and losers

  The application of artificial intelligence at banks will be the difference between the ones that succeed and the ones that fail in the coming years

• June 08, 2020 08 Jun'20

  Nordic CIO interview: Janne Puustinen, Valmet

  Janne Puustinen built Finnish industrial technology company Valmet’s entire IT organisation from scratch after a demerger

• June 05, 2020 05 Jun'20

  Coronavirus: Digital bank Monzo cuts 120 staff

  Digital challenger Monzo has announced 120 job cuts as it navigates the current economic slowdown

• June 04, 2020 04 Jun'20

  Small businesses failing on remote worker protection

  Only one-third of people working for small businesses have received any guidance from their employers on how to secure their remote working set-up

• June 03, 2020 03 Jun'20

  Lidl Finland speeds up with new local server racks

  Lidl brings server racks to its Finnish stores in a bid to improve connectivity and introduce new services to its customers

• June 03, 2020 03 Jun'20

  Security procurement framework goes live for NHS and public sector

  Cyber Security Services Framework, developed by NHS Shared Business Services, has formally launched

• June 03, 2020 03 Jun'20

  CCRC sends 47 subpostmaster miscarriages of justice for appeal, asks for prosecution powers review

  The Criminal Cases Review Commission sends 47 more subpostmaster cases to Court of Appeal and asks government to review private prosecution powers

• June 03, 2020 03 Jun'20

  Infosec 2020: Covid-19 an opportunity to change security thinking

  The annual Infosecurity Europe is being held virtually this year, and speakers at an online panel session have been considering the impact of the pandemic on security awareness

• June 03, 2020 03 Jun'20

  How Teams and Office 365 connect NHS staff during the lockdown

  NHS’s AGEM Commissioning Support Unit has migrated from on-premise SharePoint to Office 365 and is now using Teams

• June 03, 2020 03 Jun'20

  Keeping IT operations running for remote workers

  Measuring employee experience and enabling self-service are some of the ways businesses can manage and empower a remote workforce

• June 02, 2020 02 Jun'20

  Government departments could cut payment costs through API deal

  The UK government adds fintech to its approved procurement list which promises to cut the costs of receiving payments

• June 02, 2020 02 Jun'20

  VMware vulnerability leaves private clouds open to takeover

  Ethical hackers from Citadelo uncovered a vulnerability in VMware Cloud Director that left private cloud owners open to takeover

• June 02, 2020 02 Jun'20

  How to succeed at site reliability engineering

  Adoption of site reliability engineering is growing in Asia-Pacific, but organisations need to have the right organisational structure and culture to succeed

• June 02, 2020 02 Jun'20

  Subpostmasters to force scrutiny of government’s role in Post Office IT scandal

  The government's role in the Post Office Horizon IT scandal could soon be put under the microscope as subpostmasters take their complaints to the Parliamentary Ombudsman

• June 01, 2020 01 Jun'20

  Egypt offers free tech scholarship to 100,000 citizens

  Egypt's youths are being offered free training to help them to prepare for the careers of the future

• June 01, 2020 01 Jun'20

  HSBC platform uses AI to analyse trading data thousands of times faster

  HSBC is offering its US share trading customers artificial intelligence-powered insights into public information about listed companies

• June 01, 2020 01 Jun'20

  How Saudi Arabia is using cloud to navigate the Covid-19 downturn

  Organisations in Saudi Arabia are using cloud computing services to help them navigate challenges caused by the coronavirus pandemic

• June 01, 2020 01 Jun'20

  How managed threat hunting helps bust malicious insiders

  Managed threat hunting services can help take some of the pressure off security operations centres and help ensure potential breaches don’t escalate into something far worse. We explore one such case with a happy ending

• May 28, 2020 28 May'20

  TSB Bank digitises banking forms in response to coronavirus lockdown

  As part of its 2022 digital strategy, TSB has begun rolling out electronic forms designed in Adobe XD and processed using Adobe Sign

• May 27, 2020 27 May'20

  Subpostmasters crowdfund for justice in IT scandal

  Campaign group calls for public support to help potential victims of Post Office Horizon IT scandal

• May 27, 2020 27 May'20

  Covid-19: Managing spikes in website traffic now IT leaders’ biggest challenge

  AppDynamics research reveals that 95% of companies plot new tech course after Covid-19 outbreak as technologists see opportunity to show their value to the business

• May 27, 2020 27 May'20

  Hospital uses robots to manage air supply to patients

  Northampton General Hospital deploys automation to ensure oxygen is always available as demand increases amid Covid-19 crisis

• May 26, 2020 26 May'20

  One-third of all bank jobs are now tech-related

  The proportion of jobs in banks that are technology-related is growing quickly, accelerated further by the Covid-19 pandemic

• May 26, 2020 26 May'20

  900 more criminal prosecutions of subpostmasters could be unsafe because of IT failures

  Post Office re-examines hundreds of prosecutions that could have resulted from faults in Horizon IT system

• May 26, 2020 26 May'20

  Android security vulnerabilities differ by country, say researchers

  Manufacturers of Android devices including Huawei, Samsung and Xiaomi shipped devices with different levels of security in different regions, leaving their users exposed to attack

• May 22, 2020 22 May'20

  UK workers struggle to unplug from ‘new normal’ at home

  As the country enters month three of enforced working from home, research reveals that as personal devices and app overload blurs home-work life, concerns arise over productivity and the mental state of the workforce

• May 22, 2020 22 May'20

  Why businesses will need to make change the new normal

  The lockdown is forcing organisations to change how they operate, and a new study has found that businesses are keen to use automation where possible

• May 22, 2020 22 May'20

  Coronavirus: How MyIX is keeping Malaysians connected

  Malaysia’s MyIX internet exchange has been classed as critical national infrastructure, with member telcos adding more capacity to meet the surge in demand for internet services

• May 19, 2020 19 May'20

  Post Office executive who tried to mislead judge in Horizon trial leaves via back door

  Angela van den Bogerd leaves position as Post Office director quietly, despite many years of service

• May 19, 2020 19 May'20

  NHS trusts sign up to automation app store

  Healthcare trusts extend relationships with automation supplier through access to a cloud-based marketplace of pre-baked automation

• May 19, 2020 19 May'20

  Vast majority of cyber attacks are easy to stop, says Verizon

  Almost 90% of data breaches are motivated by the prospect of financial gain, but cyber criminals have clearly defined breach pathways, giving the good guys an advantage if they care to use it

• May 18, 2020 18 May'20

  Why a pandemic-specific BCP matters

  Many organisations still do not have scenario-specific business continuity plans, which are helpful when the situation requires a customised response, such as a pandemic, according to Forrester

• May 15, 2020 15 May'20

  Sweden’s Preem puts automation to the test

  Preem is automating software testing as part of a wider plan that includes the introduction of robotic process automation software

• May 15, 2020 15 May'20

  Rolls-Royce uses digital twins in Power Systems Customer 4.0 strategy

  The Power Systems unit has begun using technology from Iotics to collect data points for engines in the field and build digital simulation models