News

IT operations management and IT support

April 16, 2020 16 Apr'20
Coronavirus: India eases lockdown restrictions for IT service providers

Indian government allows IT services firms to bring half their staff back to delivery centres
April 15, 2020 15 Apr'20
Centrica deploys Citrix Cloud services on Azure to manage demand

Utility firm Centrica turns to Citrix on the Azure cloud to deal with its seasonal peak in call centre usage, which affects its virtual desktop environment
April 15, 2020 15 Apr'20
GitLab expands into Australia as DevOps tooling market heats up

DevOps platform supplier GitLab expands Down Under with a bigger workforce to meet the needs of local firms that are looking to speed up software development
April 09, 2020 09 Apr'20
Loan charge contractors face double whammy of life-changing repayment demands as past loans recalled

IT contractors already under pressure from HMRC to pay life-changing tax bills relating to their past involvement in loan remuneration schemes now face calls to repay the original loans, too. Computer Weekly investigates

April 08, 2020 08 Apr'20
What next for subpostmasters’ miscarriage of justice appeals?

Computer Weekly looks at the next stages in the process to clear the names of subpostmasters wrongly prosecuted for the crimes of theft and false accounting
April 06, 2020 06 Apr'20
Coronavirus: BPO and IT services delivered from India face big challenges

UK businesses receiving business process outsourcing and IT services from India will face disruption, but IT services from large IT suppliers less so
April 02, 2020 02 Apr'20
What the Court of Appeal referrals mean to those who campaigned for justice for subpostmasters

Former subpostmasters and their supporters describe their feelings after their appeals against convictions – some of which are nearly 20 years old – get sent to the Court of Appeal
April 02, 2020 02 Apr'20
Coronavirus: Is Zoom safe and should security teams ban it?

Zoom’s rapid rise to prominence has highlighted a score of security problems with the service. Should CISOs try to steer their organisations away from it, or ban it outright?
April 01, 2020 01 Apr'20
Air industry eyes £300m savings through blockchain for cargo efficiency

Air transport alliance tests use of blockchain to transform the multibillion-pound industry that manages air cargo transportation
March 31, 2020 31 Mar'20
Coronavirus readiness: Three technology-led steps the NHS is taking

With the risk of the Covid-19 virus spreading, NHS Digital has needed to make rapid changes to its 111 service

March 27, 2020 27 Mar'20
How subpostmasters made legal history with biggest referral of potential miscarriages of justice

Subpostmasters seeking redress of prosecutions at the hands of an IT system force the biggest ever UK referral of cases of potential miscarriages of justice to the Court of Appeal
March 26, 2020 26 Mar'20
Coronavirus: What are the latest free cyber security offers?

We round up the latest free offers on cyber security products and services being made available during the Covid-19 coronavirus crisis
March 26, 2020 26 Mar'20
Subpostmaster prosecutions to be considered by Court of Appeal for miscarriages of justice

The Criminal Cases Review Commission is referring 39 subpostmaster prosecutions to the Court of Appeal to review for possible miscarriages of justice, with further analysis on 22 more cases ongoing
March 26, 2020 26 Mar'20
Coronavirus: Openreach to restrict engineers’ home visits

BT’s national broadband provision division announces that it is to cut down on home visits throughout the UK and focus only on national infrastructure, essential public services and vulnerable customers
March 25, 2020 25 Mar'20
Coronavirus: Amazon and eBay failing to stop profiteers, says Which?

Despite promises by both Amazon Marketplace and eBay to crack down on coronavirus-profiteering, a Which? investigation has found plenty of sellers charging inflated prices for goods such as hand sanitiser
March 25, 2020 25 Mar'20
Coronavirus: iFixit builds resource to support medical technicians

Mobile phone DIY repair site is building on the work of Frank’s Hospital Workshop to help medtechs repair ventilators
March 25, 2020 25 Mar'20
Meeting reviewing subpostmaster applications to appeal criminal prosecutions moves into second day

The Criminal Cases Review Commission has extended a meeting considering subpostmaster applications to appeal criminal convictions resulting from a faulty Post Office IT system
March 23, 2020 23 Mar'20
Coronavirus: Post Office postpones subpostmaster compensation scheme amid Covid-19 crisis

Scheme to compensate subpostmasters who suffered because of computer errors in the Post Office’s Horizon system is delayed
March 23, 2020 23 Mar'20
Coronavirus: Spain to use artificial intelligence to automate testing

Authorities in Spain have invested in robots to automate the testing of citizens for the Covid-19 coronavirus
March 23, 2020 23 Mar'20
Coronavirus: CCRC uses Microsoft Teams to consider subpostmaster appeals

Criminal Cases Review Commission to use Microsoft Teams to ensure review of subpostmaster prosecutions is held on time
March 23, 2020 23 Mar'20
Interview: Jamil Farshchi, CISO, Equifax

Equifax CISO Jamil Farshchi discusses public cloud and why it’s not something IT security professionals should be afraid of
March 23, 2020 23 Mar'20
Singapore’s JTC taps GIS platform in Punggol Digital District

The planners behind Singapore’s Punggol Digital District are using a geographic information system to make better planning decisions and improve day-to-day operations
March 23, 2020 23 Mar'20
Seek ditches pagers for cloud service in IT operations

Australian employment marketplace Seek is doing away with pagers in favour of PagerDuty’s cloud-based digital operations platform to scale up its IT operations in Asia and Australia
March 20, 2020 20 Mar'20
MP warns minister not to parrot civil servants’ lines on Post Office IT scandal

MP Kevan Jones has warned a government minister not to repeat the mistakes of predecessors in relation to the Post Office Horizon IT scandal
March 20, 2020 20 Mar'20
How an Estonian digital nation emerged from the embers of Soviet rule

Estonia’s minister for foreign trade and IT tells Computer Weekly how the country went from having no governmental infrastructure in the early 1990s to acquiring the label “digital nation”
March 19, 2020 19 Mar'20
Coronavirus: NHS to roll out Microsoft Teams to hospitals

Secure, cloud-based Microsoft collaboration tool Teams will be made available across the NHS, even those hospitals not on NHSMail
March 18, 2020 18 Mar'20
Push for digitisation in Malaysia amid coronavirus crisis

Event cancellations and travel bans are spurring more companies to embrace digital tools to support remote and flexible working arrangements
March 18, 2020 18 Mar'20
Swedish municipalities test AI to drive efficiencies and cost savings

Research in Sweden measures the benefits of using artificial intelligence in local government operations
March 17, 2020 17 Mar'20
Covid-19: Three technology areas that CIOs must address

CIOs will need to consider the IT measures that will be needed to support their organisations as the government ramps up its response to the coronavirus
March 16, 2020 16 Mar'20
Secret Post Office deals cause fury among Horizon IT scandal campaigners

The Post Office has sparked anger with secret settlements with subpostmasters outside the recent legal action against it
March 12, 2020 12 Mar'20
CIO interview: Miguel Rio Tinto, Emirates NBD

The Dubai-based banking group’s CIO, Miguel Rio Tinto, talks about its ambitious digital transformation plans
March 12, 2020 12 Mar'20
IT Priorities 2020: Nearly two-thirds of Nordic IT leaders expect a budget increase this year

Nordic IT leaders are expecting budgets to rise as they move to more advanced stages of their digital transformations
March 12, 2020 12 Mar'20
IT Priorities 2020: Benelux organisations and budgets focused on digital transformation

IT leaders in Belgium, the Netherlands and Luxembourg expect bigger budgets this year, with spending on digital transformation projects and related technologies being prioritised
March 11, 2020 11 Mar'20
Fintech workers called to share their experiences of microaggression

Fintech workers were asked to share upsetting workplace incidents as part of an anonymous study
March 11, 2020 11 Mar'20
International Women’s Day provides platform for Nordic women in tech

International annual event reminds tech industry that work needs to be done to reduce inequality, but organisations must work towards this on a daily basis
March 11, 2020 11 Mar'20
ANZ firms ill-prepared to deal with tech issues

More than two in five businesses in Australia and New Zealand are hearing from customers about major technology issues, affecting productivity and staff morale, new study finds
March 10, 2020 10 Mar'20
IT Priorities 2020: Digitisation drives IT modernisation growth

IT decision-makers realise that old applications restrict agility. As organisations digitise processes, application modernisation is key
March 10, 2020 10 Mar'20
MPs told to hold to account those responsible for Post Office Horizon IT scandal

Subpostmasters who had their lives destroyed by a faulty IT system and mistreatment by the Post Office have asked MPs to hold to account the people responsible for the injustices
March 10, 2020 10 Mar'20
Police IT system failure creates significant backlogs

Independent review of IT system failure that left Greater Manchester Police working with pen and paper finds combination of technical shortcomings, operational procedures and staff training responsible for massive backlogs
March 06, 2020 06 Mar'20
Those who did not play by the rules in Post Office Horizon scandal “should face prosecution”

Telford MP has become a vocal member of the campaign for justice for the subpostmasters who had their lives devastated as a result of being blamed for losses caused by errors in the Post Office’s core retail and accounting system
March 06, 2020 06 Mar'20
CIO interview: Sarah Wilkinson, NHS Digital

NHS Digital has been racing to ensure the systems and protocols are in place to prepare the health service for the coronavirus. We speak to its CEO about the preparations
March 02, 2020 02 Mar'20
Nordic lessons on digital transformation

Swedish financial services firm reports a successful IT outsourcing project with India-based IT services company
March 02, 2020 02 Mar'20
Boris Johnson’s commitment to inquiry into Post Office scandal in doubt

Boris Johnson’s apparent commitment to a public inquiry into the Post Office Horizon scandal is not so certain
February 27, 2020 27 Feb'20
Oxbotica on board with Cisco to drive autonomous vehicle data challenge

Connected car technology firm hits pedal with Cisco to solve data challenges of future autonomous vehicles
February 26, 2020 26 Feb'20
How tech suppliers are easing barriers to hybrid cloud adoption

The tech industry has risen to the challenge of helping enterprises ease their transition to hybrid cloud, but issues remain
February 25, 2020 25 Feb'20
Government admits it was too passive managing Post Office as parliamentary pressure builds

The UK government faces accusations of neglecting its duties handling the Post Office as pressure mounts in Parliament for justice for the subpostmasters who suffered due to faults in the Horizon IT system
February 24, 2020 24 Feb'20
Estonia to give citizens Alexa-like access to public services

The Estonian government is working on a project that will ultimately allow citizens to ask Siri, Alexa or almost any other virtual digital assistant to interact with government departments on their behalf
February 19, 2020 19 Feb'20
Blasé directors put business data at risk

The higher up within a business you go, the more likely you are to find people intentionally leaking confidential data, says Egress
February 14, 2020 14 Feb'20
CIO Interview: Siim Sikkut, Estonian government CIO

Siim Sikkut is one of a generation of tech native Estonians, who is turning his knowledge and experience to transforming government services
February 12, 2020 12 Feb'20
Pressure for public inquiry into Post Office IT system scandal begins with mountain to climb

Members of Parliament seeking a public inquiry into the Post Office Horizon scandal face huge challenges, but pressure and time could force justice
February 10, 2020 10 Feb'20
Two-thirds of workers at risk of robot-driven redundancy are unaware of the threat to jobs

People who do jobs that are most likely to be automated through technology are unaware and unprepared of the impending threat to their livelihoods, with Nesta calling on the government to do more to up-skill those at risk
February 07, 2020 07 Feb'20
Goldman Sachs considers building cloud service to sell to other finance firms

Internal memo reveals that bank could provide an Amazon Web Services-like cloud service to financial services companies
February 03, 2020 03 Feb'20
New jobs in Ireland as Brexit forces Revolut to migrate work from London

Brexit has pushed the financial technology firm into moving London jobs to Ireland
February 03, 2020 03 Feb'20
Cost-cutting and digital transformation spur increased European IT outsourcing in 2019

The need to rein in costs while digitally transforming has led to growth in traditional and as-a-service base outsourcing
January 29, 2020 29 Jan'20
Inside DXC Technology’s APAC playbook

DXC Technology’s CTO for Asia-Pacific talks up efforts to support the region’s enterprises that are in varying stages of digital transformation
January 29, 2020 29 Jan'20
AI is transforming the Nordic workplace – and it won’t stop there

Nordic startups are applying artificial intelligence to address workplace challenges, with HR and operations managers across the world watching
January 29, 2020 29 Jan'20
Apple posts record-breaking quarter, but prepares for Coronavirus impact

The Coronavirus outbreak is having a direct impact on Apple’s supply chain and its Chinese retail stores and channel partners
January 27, 2020 27 Jan'20
Police sent information about potential Fujitsu staff perjury in subpostmaster prosecutions

The police have been asked to consider information from a High Court judge questioning evidence given by Fujitsu staff in criminal trials of Post Office subpostmasters
January 24, 2020 24 Jan'20
Gender funding gap reveals complacency in the Nordics

Tech investors are biased towards men when it comes to investing – even if they are not aware of it
January 21, 2020 21 Jan'20
Millions lost due to lack of effective IT operations monitoring

The complexity of modern IT systems means it can be impossible to identify the root cause of a failure
January 21, 2020 21 Jan'20
Two-fifths of Middle East IT staff would change job for more money

IT professionals in the Middle East are mostly motivated by money when it comes to finding a new job, according to a Computer Weekly survey
January 20, 2020 20 Jan'20
Over a quarter of Middle East businesses have no women in their IT department

Businesses in the Middle East are failing to balance their IT workforces between men and women, and a quarter have no women in IT roles
January 20, 2020 20 Jan'20
Spanish bank applies AI to staff training

CaixaBank uses artificial intelligence to help its staff find and access the most relevant training resources
January 20, 2020 20 Jan'20
Modern telecoms has opened up Sweden’s far north

Modern telecom infrastructures mean datacentres can be further away from users, and environmental and cost advantages are to be had in locations such as Sweden’s far north
January 16, 2020 16 Jan'20
Lloyds Banking Group to create digital workplace with Microsoft

Bank is transforming how its staff work as part of a multibillion-pound digital transformation
January 15, 2020 15 Jan'20
TSB signs up IBM Services and announces Edinburgh tech hub

TSB has contracted IBM to provide hybrid cloud services as part of its £120m digital transformation plans, which will see more tech jobs in Scotland
January 15, 2020 15 Jan'20
Government distances itself from Post Office decisions in Horizon IT litigation

Department for Business, Energy & Industrial Strategy says it did not make decisions in the Post Office’s recent court battle
January 15, 2020 15 Jan'20
Royal Bank of Canada gives Mencap a ‘leg-up’ in automating processes

UK charity gets help from Canadian bank in a collaboration aimed at creating a robotic workforce
January 14, 2020 14 Jan'20
What is behind Stockholm’s datacentre boom?

Datacentres are springing up in Stockholm – but what is drawing major IT companies to the Swedish capital?
January 14, 2020 14 Jan'20
MLL Telecom appoints new CEO

Shaun Ledgerwood succeeds Gary Marven as chief executive as network services provider seeks to maintain momentum as a technology supplier to public and private sector organisations
January 14, 2020 14 Jan'20
Why subpostmasters are calling on the government to pay Horizon trial costs

The damages that subpostmasters will receive after their court victory against the Post Office fall well short of their calculated losses
January 14, 2020 14 Jan'20
Windows 7: Dead or alive?

Far from being dead and buried, Windows 7 is set to remain alive and kicking in many organisations as they struggle with complex migration challenges
January 10, 2020 10 Jan'20
Subpostmaster group calls for government to pay legal costs for Horizon trial

The group of subpostmasters that defeated the Post Office in court over a faulty IT system are calling for the government to pay the costs of the legal action
January 08, 2020 08 Jan'20
Deliveroo exceeds tech recruitment target in Edinburgh

Food delivery firm has increased the number of technology staff it wants in its Edinburgh hub
January 06, 2020 06 Jan'20
Iran likely to hit back with cyber attacks, security experts warn

The possibility of cyber attack by threat groups acting on behalf of the Iranian government has dramatically increased following US actions in Iraq
January 02, 2020 02 Jan'20
Call for former Post Office CEO to step down from public roles after IT court battle lost

Conservative peer is calling for former Post Office CEO to step down from high-profile public roles for her part in Horizon IT scandal
December 30, 2019 30 Dec'19
Top 10 enterprise IT in the Benelux region stories of 2019

Here are Computer Weekly’s top enterprise IT stories from the Benelux region over the past year
December 27, 2019 27 Dec'19
Top 10 financial services IT stories of 2019

Here are Computer Weekly’s top 10 financial services and fintech stories of 2019
December 24, 2019 24 Dec'19
Former Post Office CEO apologises to subpostmasters over Horizon scandal

Subpostmasters criticise former CEO’s apology for their suffering as “too little, too late”
December 19, 2019 19 Dec'19
Criminal Courts Review Commission to review Horizon judgment ‘swiftly’

The CCRC’s review of potentially unfair prosecutions of subpostmasters is just one of the unresolved issues in in relation to subpostmasters’ battle with the Post Office over its faulty IT system
December 17, 2019 17 Dec'19
Subpostmasters proved right on IT system failures as calls for full public inquiry mount

Post Office has been “in denial” about the robustness of its core retail system, which a judge said was to blame for problems experienced by subpostmasters in a multimillion-pound group action
December 13, 2019 13 Dec'19
Subpostmasters got the best deal possible in legal battle with the Post Office, says lawyer

Subpostmasters ended their legal battle with the Post Office at the optimal time, according to the lawyer that managed the High Court action
December 12, 2019 12 Dec'19
Why Lendlease is embracing digital twin technology

Australia-based property developer Lendlease is using digital twins and other technologies to break the bulwark of rising costs and declining productivity in the construction sector
December 11, 2019 11 Dec'19
Lloyd's of London secures £300m for digital transformation

Lloyd's of London has secured funding for a modernisation programme that will start next year
December 11, 2019 11 Dec'19
Post Office settles legal dispute with subpostmasters, ending 20-year battle for lead claimant

The Post Office has settled its long-running legal dispute with subpostmasters, and will pay £57.75m in damages
December 10, 2019 10 Dec'19
APAC IT leaders lay out priorities for 2020

Robotic process automation and data analytics are among the top priorities for IT leaders in the Asia-Pacific region in the new year
December 10, 2019 10 Dec'19
Autonomous ships on Dutch horizon

The Port of Rotterdam is creating an environment where autonomous ships will become the norm, through IoT and IBM Watson
December 06, 2019 06 Dec'19
Dutch government must sort IT mess as priority

Dutch government lacks the knowledge and skills for its own IT strategy, according to scathing report
December 06, 2019 06 Dec'19
Dutch government must facilitate and coordinate a broad eID system

The Dutch government should push for an electronic ID system for its citizens that works across the public and private sectors, according to a report
December 05, 2019 05 Dec'19
UK financial services regulators tell banks to own their IT disasters

Financial services regulators propose tighter rules for firms to reduce the adverse effects of operational problems, such as IT outages
December 03, 2019 03 Dec'19
HPE takes aim at hybrid IT management as a service

Starting with its GreenLake family, HPE is building out a hybrid platform from the edge to the cloud
December 02, 2019 02 Dec'19
Goldman Sachs reins in cloud-based retail challenger in UK

Bank does not want rapidly expanding Marcus to breach deposits threshold at which UK banks have to ring-fence their retail operations
November 28, 2019 28 Nov'19
TSB neglected to assess capabilities of main IT provider in its failed system migration

TSB failed to properly assess and manage the internal service provider that lead its botched IT migration
November 28, 2019 28 Nov'19
Telefónica reveals global restructuring plan

Global telco to undergo wholesale changes to prioritise markets where it says it can be relevant and grow sustainably in the long term
November 26, 2019 26 Nov'19
Peer calls for clear-out of Post Office board after Court of Appeal confirms major court defeat

Conservative peer championing subpostmasters’ long-running battle with Post Office suggests management clear-out after Court of Appeal rejects appeal bid
November 25, 2019 25 Nov'19
Nationwide building society opens up systems through mortgage API

Nationwide Building Society is trialling an application programming interface that will enable its mortgage brokers to link directly to some of its systems
November 25, 2019 25 Nov'19
How ServiceNow is empowering Asia’s mobile workforce

ServiceNow’s newly minted managing director in Asia talks up the company’s sweet spots and traction in the region, and what it’s doing to abstract away workflow complexities for mobile workers
November 22, 2019 22 Nov'19
TSB tech woes continue with overnight systems failure

TSB customers have experienced problems receiving money into their accounts due to an IT error, just days after the bank was slammed in a report on its IT problems last year
November 21, 2019 21 Nov'19
Swiss packaging manufacturer powers digital maintenance with GE and ServiceMax

Carton and packaging company SIG, which also sells IoT-connected machines to food and beverage firms, has developed a digital maintenance service
November 21, 2019 21 Nov'19
Western Union transfers to AWS cloud

Western Union is the latest financial services form to set out a future in the Amazon Web Services cloud