News

IT operations management and IT support

May 14, 2020 14 May'20
Deutsche Bank’s planned tech spend unaffected by global crisis

Deutsche bank is driving on with its ambitious IT investment plans, with the Covid-19 pandemic, if anything, adding fuel to it
May 13, 2020 13 May'20
Report reveals inadequate cyber security at Schiphol Airport

A report has revealed problems with critical security systems in Amsterdam’s Schiphol Airport
May 13, 2020 13 May'20
COO interview: Suresh Viswanathan, TSB

TSB’s chief operating officer is overseeing the bank’s operations as it strives to build the right kind of IT reputation
May 13, 2020 13 May'20
Coronavirus: APAC organisations find scalability with cloud

Australia’s NSW Health and Indonesia’s HaloDoc are among a growing crop of Asia-Pacific organisations that are relying on cloud scalability to extend digital services to more users and customers

May 12, 2020 12 May'20
Coronavirus: Nationwide’s human expertise used to quickly build smart agent amid pandemic

Nationwide Building Society is the latest financial services company to quickly automate customer services related to Covid-19
May 12, 2020 12 May'20
Australia’s Kmart gears up for mainframe migration

Retailer is lifting and shifting some old Cobol code to AWS while rebuilding others into microservices in its mainframe migration move
May 11, 2020 11 May'20
Four in 10 Australians will share GPS data for alerting

Amid the Covid-19 pandemic, 40% of Australians are likely to share GPS data with the government to facilitate alerting, new study finds
May 11, 2020 11 May'20
Coronavirus: SMEs in the UAE forced to digitally transform

The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic, and technology is helping to lead the fight
May 07, 2020 07 May'20
IBM Think puts AI to use in IT operations

Its annual conference may be virtual, but IBM has remained focused on the key themes of hybrid IT, cloud and artificial intelligence
May 06, 2020 06 May'20
End-users failing to protect themselves online

Remote workers and stuck-at-home consumers are taking silly risks with their security during the coronavirus pandemic, according to a report

May 06, 2020 06 May'20
Open source community joins Covid-19 fight

Red Hat and others in the global open source community are doing their part to develop tools and other initiatives to help the world tide over the coronavirus outbreak
May 05, 2020 05 May'20
Coronavirus: Total outsourcing spending collapses in March

IT spending plunged in March, drastically reducing increases that had been expected in the EMEA region
May 04, 2020 04 May'20
Nordic real estate sector becoming increasingly digital

The Nordic real estate and construction industry is modernising through digital technology, with an injection of urgency amid global pandemic
May 04, 2020 04 May'20
Coronavirus: Do Indian companies still have an edge in Nordic outsourcing?

Covid-19 lockdowns and social distancing have affected Nordic outsourcing strategies. Do Indian firms still have the upper hand?
May 04, 2020 04 May'20
Research institutes warn of necessity for UK contact-tracing app to link to testing

BCS and Cass Business School call for proposed UK contact-tracing app not to be launched without alignment to testing and warns that without this link, NHS will not be able to “big data” its way out of “no data” situation
May 01, 2020 01 May'20
No going back to packed workplaces after Covid-19

A recent project by IT service providers outlines how, in a post-coronavirus world, businesses like Barclays Bank will reduce their reliance on skyscrapers packed with people
May 01, 2020 01 May'20
Subpostmasters receive their ‘inadequate’ damages over Horizon IT scandal

Subpostmasters who had their lives ruined by the Post Office’s faulty IT system have received their damages after a High Court victory
April 29, 2020 29 Apr'20
Nordic CIO interview: Stefan Olowsson, Swedish Social Insurance Agency

Stefan Olowsson, CIO at Sweden’s Försäkringskassan, helps to ensure social security payments run smoothly, which is a balancing act of innovation, data security and reliable delivery
April 29, 2020 29 Apr'20
Google chief suggests post-coronavirus cloud boost

Google’s GCP platform has seen increased demand during the Covid-19 coronavirus pandemic, and the company’s CEO believes economic recovery may lead to fewer on-premise datacentres
April 28, 2020 28 Apr'20
Almost half of security pros being redeployed during pandemic

Close to half of cyber security professionals say they have been taken off some or all of their security duties to focus attention elsewhere during the Covid-19 coronavirus pandemic
April 28, 2020 28 Apr'20
Covid-19 will decimate fintechs, but those that survive will prosper

The coronavirus will wipe out some fintechs, but those that get through it will share in the next growth phase of the industry's development
April 24, 2020 24 Apr'20
How likely are IT service providers to offer discounts in an unprecedented global recession?

As the global economy slows, businesses are trying to cut costs, with IT services one of the first stops – but what are the chances of a happy outcome?
April 23, 2020 23 Apr'20
Nasdaq gives customers real-time data through cloud platform

US stock exchange uses public cloud and APIs to provide investment companies with real-time data on trading activity
April 23, 2020 23 Apr'20
Mainframe skills surge as lockdown drives transaction growth

Mainframe skills and Cobol programming are now in demand as enterprises scale up to tackle increased online activity due to the coronavirus
April 21, 2020 21 Apr'20
Coronavirus: Leeds Building Society uses robots to cope with mortgage holiday demand

Building society initiates more automation software to cope with growing demand for mortgage deferrals
April 20, 2020 20 Apr'20
Managing the lockdown extension

The continued Covid-19 coronavirus lockdown means people will be working remotely for far longer. IT decision-makers and business leaders will need more than a quick fix
April 20, 2020 20 Apr'20
Coronavirus: Pandemic will see consolidation of offshore captive centres

Offshore captive IT operations owned by western businesses will be sold off to raise cash and boost efficiency amid Covid-19 pandemic
April 20, 2020 20 Apr'20
CaixaBank uses hybrid of conventional and quantum computers to classify risk

Spain's CaixaBank is using quantum computers as part of a project to assess risk using machine learning algorithms
April 17, 2020 17 Apr'20
Covid-19 will leave its legacy on global IT services

IT services buying and selling will go through a transformation during the coronavirus crisis
April 16, 2020 16 Apr'20
Coronavirus: India eases lockdown restrictions for IT service providers

Indian government allows IT services firms to bring half their staff back to delivery centres
April 15, 2020 15 Apr'20
Centrica deploys Citrix Cloud services on Azure to manage demand

Utility firm Centrica turns to Citrix on the Azure cloud to deal with its seasonal peak in call centre usage, which affects its virtual desktop environment
April 15, 2020 15 Apr'20
GitLab expands into Australia as DevOps tooling market heats up

DevOps platform supplier GitLab expands Down Under with a bigger workforce to meet the needs of local firms that are looking to speed up software development
April 09, 2020 09 Apr'20
Loan charge contractors face double whammy of life-changing repayment demands as past loans recalled

IT contractors already under pressure from HMRC to pay life-changing tax bills relating to their past involvement in loan remuneration schemes now face calls to repay the original loans, too. Computer Weekly investigates
April 08, 2020 08 Apr'20
What next for subpostmasters’ miscarriage of justice appeals?

Computer Weekly looks at the next stages in the process to clear the names of subpostmasters wrongly prosecuted for the crimes of theft and false accounting
April 06, 2020 06 Apr'20
Coronavirus: BPO and IT services delivered from India face big challenges

UK businesses receiving business process outsourcing and IT services from India will face disruption, but IT services from large IT suppliers less so
April 02, 2020 02 Apr'20
What the Court of Appeal referrals mean to those who campaigned for justice for subpostmasters

Former subpostmasters and their supporters describe their feelings after their appeals against convictions – some of which are nearly 20 years old – get sent to the Court of Appeal
April 02, 2020 02 Apr'20
Coronavirus: Is Zoom safe and should security teams ban it?

Zoom’s rapid rise to prominence has highlighted a score of security problems with the service. Should CISOs try to steer their organisations away from it, or ban it outright?
April 01, 2020 01 Apr'20
Air industry eyes £300m savings through blockchain for cargo efficiency

Air transport alliance tests use of blockchain to transform the multibillion-pound industry that manages air cargo transportation
March 31, 2020 31 Mar'20
Coronavirus readiness: Three technology-led steps the NHS is taking

With the risk of the Covid-19 virus spreading, NHS Digital has needed to make rapid changes to its 111 service
March 27, 2020 27 Mar'20
How subpostmasters made legal history with biggest referral of potential miscarriages of justice

Subpostmasters seeking redress of prosecutions at the hands of an IT system force the biggest ever UK referral of cases of potential miscarriages of justice to the Court of Appeal
March 26, 2020 26 Mar'20
Coronavirus: What are the latest free cyber security offers?

We round up the latest free offers on cyber security products and services being made available during the Covid-19 coronavirus crisis
March 26, 2020 26 Mar'20
Subpostmaster prosecutions to be considered by Court of Appeal for miscarriages of justice

The Criminal Cases Review Commission is referring 39 subpostmaster prosecutions to the Court of Appeal to review for possible miscarriages of justice, with further analysis on 22 more cases ongoing
March 26, 2020 26 Mar'20
Coronavirus: Openreach to restrict engineers’ home visits

BT’s national broadband provision division announces that it is to cut down on home visits throughout the UK and focus only on national infrastructure, essential public services and vulnerable customers
March 25, 2020 25 Mar'20
Coronavirus: Amazon and eBay failing to stop profiteers, says Which?

Despite promises by both Amazon Marketplace and eBay to crack down on coronavirus-profiteering, a Which? investigation has found plenty of sellers charging inflated prices for goods such as hand sanitiser
March 25, 2020 25 Mar'20
Coronavirus: iFixit builds resource to support medical technicians

Mobile phone DIY repair site is building on the work of Frank’s Hospital Workshop to help medtechs repair ventilators
March 25, 2020 25 Mar'20
Meeting reviewing subpostmaster applications to appeal criminal prosecutions moves into second day

The Criminal Cases Review Commission has extended a meeting considering subpostmaster applications to appeal criminal convictions resulting from a faulty Post Office IT system
March 23, 2020 23 Mar'20
Coronavirus: Post Office postpones subpostmaster compensation scheme amid Covid-19 crisis

Scheme to compensate subpostmasters who suffered because of computer errors in the Post Office’s Horizon system is delayed
March 23, 2020 23 Mar'20
Coronavirus: Spain to use artificial intelligence to automate testing

Authorities in Spain have invested in robots to automate the testing of citizens for the Covid-19 coronavirus
March 23, 2020 23 Mar'20
Coronavirus: CCRC uses Microsoft Teams to consider subpostmaster appeals

Criminal Cases Review Commission to use Microsoft Teams to ensure review of subpostmaster prosecutions is held on time
March 23, 2020 23 Mar'20
Interview: Jamil Farshchi, CISO, Equifax

Equifax CISO Jamil Farshchi discusses public cloud and why it’s not something IT security professionals should be afraid of
March 23, 2020 23 Mar'20
Singapore’s JTC taps GIS platform in Punggol Digital District

The planners behind Singapore’s Punggol Digital District are using a geographic information system to make better planning decisions and improve day-to-day operations
March 23, 2020 23 Mar'20
Seek ditches pagers for cloud service in IT operations

Australian employment marketplace Seek is doing away with pagers in favour of PagerDuty’s cloud-based digital operations platform to scale up its IT operations in Asia and Australia
March 20, 2020 20 Mar'20
MP warns minister not to parrot civil servants’ lines on Post Office IT scandal

MP Kevan Jones has warned a government minister not to repeat the mistakes of predecessors in relation to the Post Office Horizon IT scandal
March 20, 2020 20 Mar'20
How an Estonian digital nation emerged from the embers of Soviet rule

Estonia’s minister for foreign trade and IT tells Computer Weekly how the country went from having no governmental infrastructure in the early 1990s to acquiring the label “digital nation”
March 19, 2020 19 Mar'20
Coronavirus: NHS to roll out Microsoft Teams to hospitals

Secure, cloud-based Microsoft collaboration tool Teams will be made available across the NHS, even those hospitals not on NHSMail
March 18, 2020 18 Mar'20
Push for digitisation in Malaysia amid coronavirus crisis

Event cancellations and travel bans are spurring more companies to embrace digital tools to support remote and flexible working arrangements
March 18, 2020 18 Mar'20
Swedish municipalities test AI to drive efficiencies and cost savings

Research in Sweden measures the benefits of using artificial intelligence in local government operations
March 17, 2020 17 Mar'20
Covid-19: Three technology areas that CIOs must address

CIOs will need to consider the IT measures that will be needed to support their organisations as the government ramps up its response to the coronavirus
March 16, 2020 16 Mar'20
Secret Post Office deals cause fury among Horizon IT scandal campaigners

The Post Office has sparked anger with secret settlements with subpostmasters outside the recent legal action against it
March 12, 2020 12 Mar'20
CIO interview: Miguel Rio Tinto, Emirates NBD

The Dubai-based banking group’s CIO, Miguel Rio Tinto, talks about its ambitious digital transformation plans
March 12, 2020 12 Mar'20
IT Priorities 2020: Nearly two-thirds of Nordic IT leaders expect a budget increase this year

Nordic IT leaders are expecting budgets to rise as they move to more advanced stages of their digital transformations
March 12, 2020 12 Mar'20
IT Priorities 2020: Benelux organisations and budgets focused on digital transformation

IT leaders in Belgium, the Netherlands and Luxembourg expect bigger budgets this year, with spending on digital transformation projects and related technologies being prioritised
March 11, 2020 11 Mar'20
Fintech workers called to share their experiences of microaggression

Fintech workers were asked to share upsetting workplace incidents as part of an anonymous study
March 11, 2020 11 Mar'20
International Women’s Day provides platform for Nordic women in tech

International annual event reminds tech industry that work needs to be done to reduce inequality, but organisations must work towards this on a daily basis
March 11, 2020 11 Mar'20
ANZ firms ill-prepared to deal with tech issues

More than two in five businesses in Australia and New Zealand are hearing from customers about major technology issues, affecting productivity and staff morale, new study finds
March 10, 2020 10 Mar'20
IT Priorities 2020: Digitisation drives IT modernisation growth

IT decision-makers realise that old applications restrict agility. As organisations digitise processes, application modernisation is key
March 10, 2020 10 Mar'20
MPs told to hold to account those responsible for Post Office Horizon IT scandal

Subpostmasters who had their lives destroyed by a faulty IT system and mistreatment by the Post Office have asked MPs to hold to account the people responsible for the injustices
March 10, 2020 10 Mar'20
Police IT system failure creates significant backlogs

Independent review of IT system failure that left Greater Manchester Police working with pen and paper finds combination of technical shortcomings, operational procedures and staff training responsible for massive backlogs
March 06, 2020 06 Mar'20
Those who did not play by the rules in Post Office Horizon scandal “should face prosecution”

Telford MP has become a vocal member of the campaign for justice for the subpostmasters who had their lives devastated as a result of being blamed for losses caused by errors in the Post Office’s core retail and accounting system
March 06, 2020 06 Mar'20
CIO interview: Sarah Wilkinson, NHS Digital

NHS Digital has been racing to ensure the systems and protocols are in place to prepare the health service for the coronavirus. We speak to its CEO about the preparations
March 02, 2020 02 Mar'20
Nordic lessons on digital transformation

Swedish financial services firm reports a successful IT outsourcing project with India-based IT services company
March 02, 2020 02 Mar'20
Boris Johnson’s commitment to inquiry into Post Office scandal in doubt

Boris Johnson’s apparent commitment to a public inquiry into the Post Office Horizon scandal is not so certain
February 27, 2020 27 Feb'20
Oxbotica on board with Cisco to drive autonomous vehicle data challenge

Connected car technology firm hits pedal with Cisco to solve data challenges of future autonomous vehicles
February 26, 2020 26 Feb'20
How tech suppliers are easing barriers to hybrid cloud adoption

The tech industry has risen to the challenge of helping enterprises ease their transition to hybrid cloud, but issues remain
February 25, 2020 25 Feb'20
Government admits it was too passive managing Post Office as parliamentary pressure builds

The UK government faces accusations of neglecting its duties handling the Post Office as pressure mounts in Parliament for justice for the subpostmasters who suffered due to faults in the Horizon IT system
February 24, 2020 24 Feb'20
Estonia to give citizens Alexa-like access to public services

The Estonian government is working on a project that will ultimately allow citizens to ask Siri, Alexa or almost any other virtual digital assistant to interact with government departments on their behalf
February 19, 2020 19 Feb'20
Blasé directors put business data at risk

The higher up within a business you go, the more likely you are to find people intentionally leaking confidential data, says Egress
February 14, 2020 14 Feb'20
CIO Interview: Siim Sikkut, Estonian government CIO

Siim Sikkut is one of a generation of tech native Estonians, who is turning his knowledge and experience to transforming government services
February 12, 2020 12 Feb'20
Pressure for public inquiry into Post Office IT system scandal begins with mountain to climb

Members of Parliament seeking a public inquiry into the Post Office Horizon scandal face huge challenges, but pressure and time could force justice
February 10, 2020 10 Feb'20
Two-thirds of workers at risk of robot-driven redundancy are unaware of the threat to jobs

People who do jobs that are most likely to be automated through technology are unaware and unprepared of the impending threat to their livelihoods, with Nesta calling on the government to do more to up-skill those at risk
February 07, 2020 07 Feb'20
Goldman Sachs considers building cloud service to sell to other finance firms

Internal memo reveals that bank could provide an Amazon Web Services-like cloud service to financial services companies
February 03, 2020 03 Feb'20
New jobs in Ireland as Brexit forces Revolut to migrate work from London

Brexit has pushed the financial technology firm into moving London jobs to Ireland
February 03, 2020 03 Feb'20
Cost-cutting and digital transformation spur increased European IT outsourcing in 2019

The need to rein in costs while digitally transforming has led to growth in traditional and as-a-service base outsourcing
January 29, 2020 29 Jan'20
Inside DXC Technology’s APAC playbook

DXC Technology’s CTO for Asia-Pacific talks up efforts to support the region’s enterprises that are in varying stages of digital transformation
January 29, 2020 29 Jan'20
AI is transforming the Nordic workplace – and it won’t stop there

Nordic startups are applying artificial intelligence to address workplace challenges, with HR and operations managers across the world watching
January 29, 2020 29 Jan'20
Apple posts record-breaking quarter, but prepares for Coronavirus impact

The Coronavirus outbreak is having a direct impact on Apple’s supply chain and its Chinese retail stores and channel partners
January 27, 2020 27 Jan'20
Police sent information about potential Fujitsu staff perjury in subpostmaster prosecutions

The police have been asked to consider information from a High Court judge questioning evidence given by Fujitsu staff in criminal trials of Post Office subpostmasters
January 24, 2020 24 Jan'20
Gender funding gap reveals complacency in the Nordics

Tech investors are biased towards men when it comes to investing – even if they are not aware of it
January 21, 2020 21 Jan'20
Millions lost due to lack of effective IT operations monitoring

The complexity of modern IT systems means it can be impossible to identify the root cause of a failure
January 21, 2020 21 Jan'20
Two-fifths of Middle East IT staff would change job for more money

IT professionals in the Middle East are mostly motivated by money when it comes to finding a new job, according to a Computer Weekly survey
January 20, 2020 20 Jan'20
Over a quarter of Middle East businesses have no women in their IT department

Businesses in the Middle East are failing to balance their IT workforces between men and women, and a quarter have no women in IT roles
January 20, 2020 20 Jan'20
Spanish bank applies AI to staff training

CaixaBank uses artificial intelligence to help its staff find and access the most relevant training resources
January 20, 2020 20 Jan'20
Modern telecoms has opened up Sweden’s far north

Modern telecom infrastructures mean datacentres can be further away from users, and environmental and cost advantages are to be had in locations such as Sweden’s far north
January 16, 2020 16 Jan'20
Lloyds Banking Group to create digital workplace with Microsoft

Bank is transforming how its staff work as part of a multibillion-pound digital transformation
January 15, 2020 15 Jan'20
TSB signs up IBM Services and announces Edinburgh tech hub

TSB has contracted IBM to provide hybrid cloud services as part of its £120m digital transformation plans, which will see more tech jobs in Scotland
January 15, 2020 15 Jan'20
Government distances itself from Post Office decisions in Horizon IT litigation

Department for Business, Energy & Industrial Strategy says it did not make decisions in the Post Office’s recent court battle
January 15, 2020 15 Jan'20
Royal Bank of Canada gives Mencap a ‘leg-up’ in automating processes

UK charity gets help from Canadian bank in a collaboration aimed at creating a robotic workforce
January 14, 2020 14 Jan'20
What is behind Stockholm’s datacentre boom?

Datacentres are springing up in Stockholm – but what is drawing major IT companies to the Swedish capital?
January 14, 2020 14 Jan'20
MLL Telecom appoints new CEO

Shaun Ledgerwood succeeds Gary Marven as chief executive as network services provider seeks to maintain momentum as a technology supplier to public and private sector organisations
January 14, 2020 14 Jan'20
Why subpostmasters are calling on the government to pay Horizon trial costs

The damages that subpostmasters will receive after their court victory against the Post Office fall well short of their calculated losses