News

IT operations management and IT support

November 20, 2019 20 Nov'19
Swedish hospitals suffer IT crashes

Hospitals in Sweden’s West Götaland region have suffered computer problems because of as-yet unexplained hard drive crashes
November 20, 2019 20 Nov'19
Massive increase in fraud attacks on TSB customers during IT meltdown

There was a massive spike in attempts by fraudsters to steal from TSB customers when the bank’s IT systems failed in 2018
November 20, 2019 20 Nov'19
Holy grail of digital banking is, at first glance, a new channel, not a new concept

Details of Google’s plans in the financial services sector have emerged with nothing groundbreaking so far, but the sector is guessing what comes next
November 18, 2019 18 Nov'19
How DBS is pushing the limits of IT efficiency

Besides shrinking its datacentre footprint by 75%, Singapore’s DBS Bank is running twice as many virtual machines on a single socket and decoupling applications from its infrastructure stack

November 17, 2019 17 Nov'19
Australian bourse to overhaul technology infrastructure

The Australian Securities Exchange is embracing digital ledger technology, microservices and DevOps to modernise its core systems
November 15, 2019 15 Nov'19
Businesses move key applications off public cloud to save costs

A new study has shown that while many enterprises are able to keep public cloud costs under control, spending can quickly escalate
November 13, 2019 13 Nov'19
Finnish biometric identity plans for seamless air travel

Finnair and Finavia explore options for automatic digital identification and authentication of air travellers
November 13, 2019 13 Nov'19
Bet365 backs DevOps to improve site reliability

The online betting site is setting up a DevOps team to improve website reliability and ensure applications are deployed quickly
November 08, 2019 08 Nov'19
GoCardless and TransferWise create global network for direct debits

Fintechs’ network will make it easier for small companies to expand their customer bases internationally
November 07, 2019 07 Nov'19
Zopa opens testing for its banking products to customers

Zopa's move into the banking sector is gathering pace as customers test out its savings product

November 07, 2019 07 Nov'19
Co-operative Bank extends mortgage service deal with Capita

Co-operative bank has extended a contract to outsource its mortgage platform in a deal with Capita
November 07, 2019 07 Nov'19
Abu Dhabi AI university is key to UAE’s future as the oil dries up

Abu Dhabi’s fledgling artificial intelligence university is part of a highly ambitious 30-year plan to transform the UAE’s economy and culture
November 05, 2019 05 Nov'19
Gartner: The time is right to make IT a boardroom issue

In many businesses, IT is regarded as an internal service provider and cost centre. Gartner says now is the best time for CIOs to make IT strategic
November 05, 2019 05 Nov'19
OpenStack to get standardisation boost in China

New standards are being developed by the OpenStack Foundation and a standards body to improve the interoperability of OpenStack distributions in China
November 04, 2019 04 Nov'19
Thousands apply to Abu Dhabi AI University in first week

Artificial intelligence university in Abu Dhabi gets more than 3,000 applications in the week following its application process being opened
October 30, 2019 30 Oct'19
Legacy monitoring tools hamper digital progress

Older monitoring tools lack support for microservices, containerisation and serverless computing, Forrester Consulting warns
October 30, 2019 30 Oct'19
Cost savings drive business automation

While businesses are using automation to save money, many also see robotic process automation as essential to support new business initiatives
October 29, 2019 29 Oct'19
Post Office IT trial judgement within days

The judgment in the second trial in a multimillion-pound legal battle over an allegedly faulty IT system at the Post Office is imminent
October 28, 2019 28 Oct'19
Stronger regulations needed to fix banking IT problems, say MPs

Regulators need to use more potent tools to get banks to sort out problems with their IT systems, as customers become more reliant on digital channels
October 28, 2019 28 Oct'19
P27 pan-Nordic payments system moves a step closer

Six regional banks sign shareholders’ agreements, agree business plan and make financial commitments to payments platform
October 23, 2019 23 Oct'19
Nordic industrial giants continue to choose Indian suppliers for digital transformation

HCL signs new deals with Volvo Cars and Equinor as India-based IT services suppliers continue to grow in the Nordic region
October 22, 2019 22 Oct'19
Abu Dhabi National Oil Company uses blockchain for inter-group network

The Abu Dhabi National Oil Company is using blockchain internally, with plans to expand it beyond the group boundaries
October 21, 2019 21 Oct'19
European companies hold back outsourcing amid recession fears

Total outsourcing in Europe plummeted in the third quarter this year, compared with the previous three months
October 21, 2019 21 Oct'19
Virtual Instruments is now Virtana and aims at cloud, containers

Searches for “Virtual Instruments” returned too many synthesizers, so storage monitoring pioneer went through a blue sky ordeal. It has new plans for cloud and container capability, too
October 21, 2019 21 Oct'19
VR over 5G helps Belfast Harbour vision to become smart port

Harbour teams up with BT to deploy 5G-enabled applications including virtual reality
October 18, 2019 18 Oct'19
Two-thirds of UK financial services firms are using machine learning

The use of machine learning in the finance sector is set to increase as obstacles to its take up are not seen as being insurmountable
October 14, 2019 14 Oct'19
Digital and innovation apprentices to start NatWest programme

NatWest is kicking off a tech apprentice programme, with its digital innovation hub set to play a key role
October 11, 2019 11 Oct'19
Why would a bank that made billions of pounds’ profit cut thousands of staff?

HSBC is the latest bank to make thousands of staff cuts as even profitable businesses need to reshape themselves for the challenges that digital transformation brings
October 08, 2019 08 Oct'19
Sweden’s SEB explores core banking in the cloud

Swedish Bank is the latest organisation to agree to start using a Google-inspired, cloud-native core banking platform
October 08, 2019 08 Oct'19
How APAC enterprises can keep pace with container security

For all the promises of containers, changes in architecture and practices associated with the technology bring new challenges and opportunities
October 04, 2019 04 Oct'19
Swedish authorities introduce robots to help social workers

Software robots free up time for social workers to help benefits claimants find employment
October 04, 2019 04 Oct'19
Microsoft delivers Surface with benefits for enterprise IT

It may not be headline-grabbing news, but the Surface Pro has screws – it can be taken apart and components such as disk drives can be swapped out
October 02, 2019 02 Oct'19
HMRC extends contract with Capgemini but embeds flexibility

Department’s technology sourcing programme seeks to access the services of more tech providers, including SMEs and startups
October 01, 2019 01 Oct'19
A security breach is inevitable, IT leaders warned

No matter how much IT security tech and training is in place, sophisticated, targeted attacks are going to breach company defences, Carbon Black warns
October 01, 2019 01 Oct'19
Interview: James Smith, director of digital, Nationwide Building Society

James Smith says heading up the digital unit at Nationwide Building Society is the best job in the business
October 01, 2019 01 Oct'19
Marketplace push aims to get the NHS automating

Thoughtonomy is hosting a new marketplace to encourage NHS trusts to share their intelligent automation bots
September 30, 2019 30 Sep'19
Dubai’s Precision Group takes manufacturing into the cloud

Head of IT at mould and packaging company talks about leading its digital transformation programme
September 26, 2019 26 Sep'19
Nordic payment collaboration will ease cross-border payments

P27 and Mastercard to bring seamless cross-border payments across Norway, Finland, Denmark and Sweden
September 20, 2019 20 Sep'19
Drive for Nordic datacentre transformation

Nordic enterprises looking to spread abroad are outsourcing datacentre IT in cutting-edge ways to gain international advantage
September 20, 2019 20 Sep'19
Enterprises can hire software robots at the push of a button

IPsoft is beta testing a marketplace where businesses can look at what software robots are available and interview them about their suitability to take roles
September 19, 2019 19 Sep'19
CTO interview: Paul Clark, Tandem Bank

Tandem Bank’s chief technology officer had a close encounter with legacy banking when he left his previous job to pursue a career in fintech
September 19, 2019 19 Sep'19
Direct Line built an insurtech it can tweak a thousand times a day

Insurance group Direct Line has added a new business to its portfolio, designed to let it act as a sandbox for its digital journey
September 19, 2019 19 Sep'19
Nordic IT outsourcing: why India is leading the pack

A rising tide lifts all ships when it comes to outsourcing in Norway, Finland, Sweden and Denmark, but some ships have risen faster than others
September 18, 2019 18 Sep'19
Singapore Airlines extends use of VMware Workspace One

Singapore’s national carrier is extending the use of Workspace One to more users in a move to enable its workforce to stay productive while on the go
September 18, 2019 18 Sep'19
IT departments spend millions tackling performance issues in complex IT

A study has found that CIOs are concerned that a modern software-driven, hybrid, multi-cloud architecture will be costly and difficult to manage
September 13, 2019 13 Sep'19
Dutch banks to work together in fight against money laundering

Dutch banks are sharing expertise and resources to help reduce money laundering through their accounts
September 13, 2019 13 Sep'19
Fintech lender increases loan limit as customer demand accelerates

Small business lender Esme Loans has increased its loan limit to quarter of a million pounds as businesses are drawn to its simple and fast digital platform
September 12, 2019 12 Sep'19
5G takes off at Gatwick Airport

Vodafone’s 5G network goes live in airport’s South Terminal
September 11, 2019 11 Sep'19
How SATS is using digital twin tech to improve operations

Singapore-based SATS has been using a digital twin platform to model food production processes to improve in-flight catering operations
September 10, 2019 10 Sep'19
Spectra tilts at HSM with StorCycle storage management software

Spectra Logic unveils newly-developed storage management platform and two-tier file access and object storage with all data visible to all users for restore
September 10, 2019 10 Sep'19
Inside NatWest Ventures

NatWest Ventures is helping NatWest bank to remain relevant to its SME businesses customer community through digital innovation
September 10, 2019 10 Sep'19
Nokia, NTT Docomo and Omron to test 5G at factory floor

Three firms – Nokia, NTT Docomo and Omron – have banded together to test the feasibility of running a layout-free production line operated by 5G-connected robots and human technicians
September 09, 2019 09 Sep'19
Loyal Dutch IT professionals not being rewarded enough, survey shows

Companies warned they could lose loyal IT staff because salary rises do not match those on offer from rival employers
September 04, 2019 04 Sep'19
Danish MobilePay app moves away from mainframe

Danske Bank’s popular mobile payment app moves from mainframe to open source DataStax Enterprise built on Apache Cassandra
September 03, 2019 03 Sep'19
Allied Irish Banks selects cloud platform for digital transformation

Bank is streamlining its operations through a cloud platform from nCino
September 03, 2019 03 Sep'19
Post Office changes IT leadership reshuffle decision

The Post Office has changed its IT leadership reshuffle weeks after announcing its original plan
August 29, 2019 29 Aug'19
UK firms getting on top of IT downtime costs

Despite data breach headlines, UK firms are generally improving in their data protection, business continuity, cyber preparedness and understanding of downtime costs, study shows
August 29, 2019 29 Aug'19
Dutch regulator reveals potential Microsoft privacy breach

Netherlands privacy watchdog has revealed potential breaches while testing Microsoft software changes
August 21, 2019 21 Aug'19
UK banks outage caused by problem at US payment service provider

UK consumers were unable to access some banking services due to a hardware failure at a US payments provider
August 21, 2019 21 Aug'19
Inside Facebook’s engineering culture

An open and transparent culture that encourages developers to take risks and assume the best intent of co-workers has been the defining character of Facebook’s engineering organisation
August 19, 2019 19 Aug'19
Blue Prism gives Nordics the personal touch

UK automation software company has opened and staffed a Nordic office to give customers in the region a better service
August 19, 2019 19 Aug'19
First government organisation in Bahrain migrates to Amazon Web Services

Sovereign wealth fund’s internal IT team handled migration process, which has slashed the organisation’s technology operational costs
August 16, 2019 16 Aug'19
London Stock Exchange glitch delays trading

The London Stock Exchange suffered a 90-minute technical outage which prevented early trading in major stocks
August 15, 2019 15 Aug'19
Latest Post Office Horizon problems fixed with software update to blame

The Post Office has fixed the latest problems with its Horizon system, affecting hundreds of branches
August 15, 2019 15 Aug'19
Dutch province pioneers no-code platform

Software development platform removes the need for expert programmers when adding functionality to applications
August 12, 2019 12 Aug'19
Hundreds of Post Office branches hit by new Horizon problem

Subpostmasters suffering slow running and frozen terminals while Post Office searches for a fix to issues apparently caused by a software update
August 05, 2019 05 Aug'19
Nordic banks move into wearable payment technology

Payment by watch or watch strap is now an option for customers of two banks in Sweden
August 02, 2019 02 Aug'19
Birmingham City Council ends 13-year IT contract with Capita

Local authority to bring IT services in-house, saying “the time is right to transfer the services back to the council”
August 01, 2019 01 Aug'19
Nationwide plans 750 tech roles at new digital hub in London

Building society is setting up its first major tech presence in London to help it access deep skills pool
August 01, 2019 01 Aug'19
Computer science undergraduates most likely to drop out

Computer science degrees account for the largest proportion of students who drop out before completion
August 01, 2019 01 Aug'19
London Stock Exchange agrees to acquire Refinitiv for £22bn

The London Stock Exchange has agreed to a multi-billion pound takeover of data giant Refinitiv
August 01, 2019 01 Aug'19
Deliveroo to build Edinburgh tech hub around acquisition of local startup

Food delivery tech company Deliveroo is using a recent acquisition of local startup Cultivate to build a tech hub in Edinburgh
July 31, 2019 31 Jul'19
How Singapore’s NTUC Enterprise is embracing digital transformation

NTUC Enterprise is starting to look more like a technology company, employing DevOps to speed up software development and developing new digital business models even as cultural barriers to transformation remain
July 30, 2019 30 Jul'19
Why CIOs should focus on trimming their internal email footprint

Better internal collaboration should be part of a CIO’s digitisation arsenal. But there is resistance to change, especially as email is so dominant
July 30, 2019 30 Jul'19
London Stock Exchange eyes £22bn acquisition of Refinitiv to expand data capabilities

The London Stock Exchange is looking at a huge tech acquisition to provide customers access to a wealth of data services built using the latest technologies
July 29, 2019 29 Jul'19
TSB takes another £36m hit related to botched IT migration

TSB has been stung for another £36m in costs related to its botched IT migration last year, but managed a profit in its latest six monthly results
July 29, 2019 29 Jul'19
One-third of UK councils have IT budgets cut

Many local authorities’ IT budgets are being reduced at a time when they are trying to digitally transform to cut costs and improve processes
July 25, 2019 25 Jul'19
Hewlett Packard Enterprise invests big in India

Enterprise IT giant aims to take advantage of India’s fast-growing economy and the country’s wealth of tech talent
July 24, 2019 24 Jul'19
French and German companies have contrasting fortunes in India

France is racing ahead of Germany when it comes to making the most of service companies in India
July 22, 2019 22 Jul'19
How AntWorks is addressing the pitfalls of RPA

The Singapore-based startup hopes to lower the cost of deploying and maintaining robotic process automation technology with a platform that combines machine learning and data processing capabilities
July 18, 2019 18 Jul'19
Welsh council aims to cut back-office processing costs by 95% through automation

A council in South Wales is expecting to reduce the cost of human resources business processes by up to 95% through robotic process automation
July 17, 2019 17 Jul'19
Deutsche Bank’s public contraction is a major landmark for fintech

German bank is cutting costs overall but is investing more in the latest digital technology as fintechs chip away at banking business
July 16, 2019 16 Jul'19
Dutch authorities temporarily halt datacentre construction

Two local authorities in the Netherlands have put the brakes on datacentre construction to give them time to put policies in place to gain more control over builds
July 15, 2019 15 Jul'19
US judge dismisses challenge over Department of Defense mega-cloud contract

The US Department of Defense looks set to award a $10bn cloud contract after a legal challenge to the procurement process failed
July 11, 2019 11 Jul'19
Zopa gets in-house tech ready for 2019 bank launch

Peer-to-peer lender tests out banking platforms in anticipation of launching products in the UK before the end of this year
July 10, 2019 10 Jul'19
CDO interview: Julia Aymonier, École Hôtelière de Lausanne

As organisations transform digitally, the roles of those leading these IT projects are changing too, says Julia Aymonier, CDO at Switzerland-based hospitality school École Hôtelière de Lausanne
July 09, 2019 09 Jul'19
Deutsche Bank cuts jobs but increases tech spend

Deutsche Bank is making swingeing cuts to its workforce over the next two and a half years and has pinned its hopes on the latest technology to make it possible.
July 08, 2019 08 Jul'19
Thames Water uses ServiceNow to boost helpdesk efficiency

AI-enabled monitoring helps IT to identify anomalies and improve service levels
July 03, 2019 03 Jul'19
One-third of people prefer instant reply from chatbot about finances to waiting for human reply

Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation
July 03, 2019 03 Jul'19
APAC firms in developed markets warm up to cloud ERP

A majority of large enterprises in Australia, New Zealand, Hong Kong and Singapore are planning to move their financial applications to the cloud within a year
July 02, 2019 02 Jul'19
CPS faces legal ruling over refusal to disclose emails with US on WikiLeaks and Assange extradition

A court will decide whether the Crown Prosecution Service can refuse to neither confirm nor deny the existence of correspondence with US on investigations into Julian Assange and WikiLeaks
July 02, 2019 02 Jul'19
Post Office back-office error leaves subpostmaster with thousands of pounds extra

The Post Office has admitted that some subpostmasters are at risk of accounts not balancing due to an error it does not understand
June 26, 2019 26 Jun'19
Nordic public dispels fears over AI and welcomes its advance

People in the Nordic countries are more welcoming and less fearful of the advance of artificial intelligence than those in other regions
June 25, 2019 25 Jun'19
Half of Dutch IT decision-makers can’t explain blockchain technology

IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it
June 21, 2019 21 Jun'19
CIOs experience stress, verbal and physical abuse during IT failures

Business continuity involves more than the investment in resilient IT – staff and their families need support too
June 20, 2019 20 Jun'19
How APAC CIOs are driving AI projects

IT leaders at a Computer Weekly roundtable say they are grappling with compute bottlenecks and explainable artificial intelligence even as chatbots and other AI projects are being rolled out in full swing
June 20, 2019 20 Jun'19
HCL delivers digital services to Cricket Australia

Cricket governing body chooses Indian IT supplier to expand the boundaries of its customer engagement platforms
June 19, 2019 19 Jun'19
How AirAsia streamlined its customer service

Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service
June 19, 2019 19 Jun'19
Finland’s Tieto and Norway’s Evry merge to fend off competition from Indian suppliers

Two of the Nordic region's biggest IT suppliers merge as competition in their home region increases
June 19, 2019 19 Jun'19
How Carsales cuts through the noise in incident response

The Australian firm is using PagerDuty to sieve through a sea of alerts from various alerting systems that notify operations staff of customer and IT issues