News

IT operations management and IT support

July 13, 2018 13 Jul'18
How Singapore’s MyRepublic hones its IT chops

MyRepublic’s CIO shares how the company’s IT strategy has enabled the internet service provider to spread its wings into new markets
July 12, 2018 12 Jul'18
Three-quarters of consumers have interacted with artificial intelligence

Capgemini survey finds 55% of people prefer a mix of AI and humans when they interact with organisations
July 09, 2018 09 Jul'18
Dutch government IT projects run €1bn over budget

Dutch government IT projects are costing much more money and taking far longer than expected
July 09, 2018 09 Jul'18
Government needs to improve its outsourcing approach

Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion

July 06, 2018 06 Jul'18
Banks given three months to report on how they respond to outages

UK financial services regulators get tough on banks over their ability to recover from IT outages
July 03, 2018 03 Jul'18
IT service provider HCL acquires sector expertise as part of European strategy

Indian IT services firm boosts its European car industry credentials though multi-million Euro investment
July 03, 2018 03 Jul'18
UK financial services firms up tech investments to fuel new services

Driven by the need to offer new services, as well as meet industry regulations, UK financial services firms are increasing spending on IT
July 01, 2018 01 Jul'18
Australian government grappling with digital transformation woes

Digital transformation in Australia’s public sector has been beset by soaring rhetoric and vague aspirations by government, a new report reveals
June 27, 2018 27 Jun'18
Technology key to keeping staff happy

Giving employees access to the latest technologies will improve their satisfaction and increase productivity, survey shows
June 26, 2018 26 Jun'18
Data locked in legacy systems curbs digitisation plans

Maintaining access to data stuck in legacy systems is costly and limits IT’s ability to work on digital transformation initiatives

June 22, 2018 22 Jun'18
IBM early findings on disastrous TSB core banking system migration released

Report released by Treasury Committee criticises lack of rigour in preparation for core banking system migration, but TSB says report’s content is out of date
June 21, 2018 21 Jun'18
Nokia outsources IT infrastructure and application services to HCL

Five-year deal will bring together the services delivered by four different IT companies.
June 20, 2018 20 Jun'18
Banks already looking for EU-based IT staff for post-Brexit operations

UK banks already have plans to move some of their operations to the EU, with the search for EU-based IT professionals under way
June 20, 2018 20 Jun'18
Nine out of 10 enterprises will use robotic process automation by 2020

Robotic process automation take-up expected to reach 92% of European enterprises within two years, finds ISG survey
June 12, 2018 12 Jun'18
Dutch region Zeeland to get datacentre without diesel backup

One of the world’s most sustainable datacentres is to be built in the southwest region of the Netherlands, and is said to be the first datacentre to use battery backup rather than a diesel generator
June 07, 2018 07 Jun'18
European CIOs establish committee to drive IT value in business

Technology Business Council creates a European arm to help CIOs get the best value and efficiency from their IT assets
June 04, 2018 04 Jun'18
Subpostmasters told to expect decision on alleged unfair prosecutions in August

The Criminal Courts Review Commission is expected to announce the findings of an investigation into alleged unfair subpostmaster prosecutions in August
May 24, 2018 24 May'18
England and Wales Cricket Board to improve players’ medical data

Cricketers’ medical images will be stored securely in an independent clinical archive, enabling clinicians to access medical data and make treatment decisions more quickly
May 23, 2018 23 May'18
Blockchain tourism being replaced by its application to business challenges

Deloitte reveals the next 12 months could see businesses move from exploring blockchain to applying it to business challenges
May 17, 2018 17 May'18
GlaxoSmithKline R&D creates data platform using Hadoop for the internal sharing of scientific data

GlaxoSmithKline is making better use of the data it has about the development and trials of medicines through a Hadoop-based platform
May 17, 2018 17 May'18
Ex-DWP IT contractor wins IR35 case appeal against HMRC

Tribunal judge rules terms of contractor's engagement with the Department for Work and Pensions means HMRC was wrong to pursue a £26,000 claim for unpaid income tax and national insurance contributions
May 14, 2018 14 May'18
Gatwick Airport completes £15m network upgrade to support expansion plans

Gatwick’s new network promises to drive IoT applications, offer free passenger Wi-Fi and provide robust connectivity across the airport campus
May 10, 2018 10 May'18
Connectivity problem hits thousands of Post Office branches

Post Office branches unable to connect to Horizon computer system for several hours after morning opening time
May 10, 2018 10 May'18
Barclays to set up biggest office outside UK in India

Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune
May 08, 2018 08 May'18
Nordic CIO interview: Helena Skarle, Handicare

Swedish CIO believes more women might get the top IT jobs if organisations look beyond IT skills
May 03, 2018 03 May'18
City Police use Lego simulation to teach businesses cyber security

City of London Police are offering to train business leaders and IT security in cyber security using a Lego simulation that is surprisingly close to real life
May 02, 2018 02 May'18
Finnish government launches regional digitisation plan

Finland’s government allocates €400m to support digital projects run by the country’s local authorities
April 30, 2018 30 Apr'18
TSB IT disaster moves into a second week

TSB's IT problems have moved into a second week, as the bank fights to get its services and reputation back on track
April 26, 2018 26 Apr'18
Almost all London law firms are using or plan to use artificial intelligence

Law firms are harnessing artificial intelligence to reduce the manual creation and checking of legal documents
April 26, 2018 26 Apr'18
Malaysia’s Supahands finds agility with the cloud

Regional workforce crowdsourcing startup relies on the cloud to keep its infrastructure agile enough to scale up and down, according to customer demand
April 25, 2018 25 Apr'18
TSB IT meltdown has the makings of an epic

TSB’s very public IT problems will send shivers down the spine of IT teams at large banks that are yet to migrate to new core banking systems
April 24, 2018 24 Apr'18
Criminal Courts Review Commission findings in Post Office computer case raise further enquiries

The Criminal Courts Review Commission forensic examination of the IT system at the centre of a legal case against the Post Office has raised further questions
April 24, 2018 24 Apr'18
ICO and finance regulator assess TSB IT blunder

Customer data was exposed during migration to new core banking platform
April 22, 2018 22 Apr'18
Thales to open ‘digital factory’ in Asia

India and Australia are potential candidates for Thales’s new coding centre that will support digital transformation efforts
April 18, 2018 18 Apr'18
Australian supermarket chain hit by IT outage

Thirty-minute glitch knocked out checkout systems at half of Woolworths’ stores in Australia
April 18, 2018 18 Apr'18
Business will make money from their data, says IDC

Data scientists may soon find that their skills will be more directly linked to generating a revenue stream within their organisations
April 18, 2018 18 Apr'18
European IT services spending down as businesses focus on GDPR compliance

European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation
April 17, 2018 17 Apr'18
Russian energy giant makes digital tech adoption a priority

Russian oil and gas giant Gazprom Neft is exploring the use of the latest digital technologies across its entire business
April 17, 2018 17 Apr'18
Artificial intelligence will help Metro Bank customers manage their money

Service will use AI and predictive analytics to provide personalised prompts to help customers control their spending
April 17, 2018 17 Apr'18
Norway’s tax administration combats economic crime through IT

Authority has updated its IT system to step up the fight against tax evasion
April 16, 2018 16 Apr'18
Dutch railway operator to experiment with self-driving trains

Dutch railways are on a journey towards fully automated trains, with early tests under way
April 10, 2018 10 Apr'18
European CIOs have budget balancing act ahead of them

There is some consensus among European CIOs on budget rises across the continent, but less so on what to invest in
April 09, 2018 09 Apr'18
HSBC adopts fintech to fight money laundering

HSBC is using technology from a fintech startup to help it monitor transactions for potential money laundering
April 05, 2018 05 Apr'18
Deutsche Bank system replacement already paying back

Deutsche bank is replacing a complex IT infrastructure that helps its traders operate and automates regulatory compliance processes
April 05, 2018 05 Apr'18
The Hackett Group predicts rise of robotic process automation

RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks
April 05, 2018 05 Apr'18
Interview: GDPR will give Dutch privacy watchdog its teeth

The Netherlands’ privacy watchdog has not handed out fines so far because there has been no reason to, says the organisation’s chairman, Aleid Wolfsen
April 03, 2018 03 Apr'18
IT set to gain the most from AI and automation

IT administrators anticipate that artificial intelligence and automation will only affect mundane tasks, freeing up 19% of their workload
March 22, 2018 22 Mar'18
Fintechs weigh up their partnership options

Fintechs need to consider what type of companies they should work with to make the most of open banking regulations
March 15, 2018 15 Mar'18
Infosys announces more US jobs

Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US
March 13, 2018 13 Mar'18
Accountants look to artificial intelligence as clients get more demanding

Accountancy firms are planning to invest in artificial intelligence and automation technologies to free up staff from repetitive administrative tasks
March 13, 2018 13 Mar'18
Industrial robots set to cut out human workforce

Greater operational efficiency and a reduction in errors are among the benefits of industrial robots – but the biggest savings are in staffing
March 12, 2018 12 Mar'18
Fileless attacks surge as hackers exploit PowerShell scripts

Malicious scripting through Microsoft’s PowerShell IT admin tool is being used to take control of Windows machines and Apple Macs
March 07, 2018 07 Mar'18
Click and collect comes to desk-side IT support

Velocity Smart is a new company hoping to revolutionise desk-side support by removing the need for IT staff to physically visit employees’ desks
March 06, 2018 06 Mar'18
Norway’s Statkraft outsources IT infrastructure management

Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business
March 05, 2018 05 Mar'18
Hershey’s outsources SAP roll-out to Accenture

US chocolate maker has signed up Accenture to support its SAP Hana S/4 implementation
March 02, 2018 02 Mar'18
Wearables join mobiles as high-growth payment methods

Banks must develop broad contactless payment strategies if they are to keep pace with consumer demand
February 28, 2018 28 Feb'18
ASEAN firms upbeat on Industry 4.0

Southeast Asian countries are generally optimistic about the use of emerging technologies, such as advanced analytics in manufacturing industries, but the positive sentiment has not led to action
February 27, 2018 27 Feb'18
Sweden’s Systembolaget picks Evry for cloud transformation

Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme
February 22, 2018 22 Feb'18
MPs run the rule over digital currency to identify risks and opportunities

MPs are taking a close look at the potential opportunities and risks associated with the UK adoption of cryptocurrencies and the technology that underpins them
February 19, 2018 19 Feb'18
Prepare for Y2K style Meltdown strategy

The days of fixing the date bug in legacy systems may be long gone, but IT now has as much of an effort mitigating the Spectre/Meltdown processor flaw
February 07, 2018 07 Feb'18
Businesses struggle to get IT staff as visa limits are reached quickly

UK businesses are increasingly looking for skilled professionals from outside the EU as certain visa caps prove too low
February 06, 2018 06 Feb'18
Thousands of IT jobs being created in India by European and US companies

Global businesses focus on India as they seek the best ecosystems for digital transformation
February 02, 2018 02 Feb'18
CIO interview: Aaron Powell, CDO, NHS Blood and Transplant

NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives
January 31, 2018 31 Jan'18
Capita to offload non-core business units

Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex
January 31, 2018 31 Jan'18
Swedish banks embrace rapidly evolving chatbots

Artificial intelligence is playing an increasingly important business role for Sweden’s banks – and chatbots are the starting point for many
January 31, 2018 31 Jan'18
IT Priorities 2018: Why IT must change its approach to Windows 10

Windows 10 is set to be a top priority for IT departments this year, but it should be seen as more than just a desktop operating system upgrade
January 31, 2018 31 Jan'18
What CIOs need to watch out for in digital transformation

IT head honchos will need to consider new performance indicators, adopt an embedded digital business model and build up an enterprise-wide digital platform to avoid digital deadlock
January 29, 2018 29 Jan'18
Superfast broadband available to 95% of country

The UK government has announced it has reached its target for making superfast broadband available
January 25, 2018 25 Jan'18
Hours lost on patching Meltdown and Spectre flaw

IT administrators have already lost hours installing the processor patch from Intel, which causes PCs to lock up and systems to crash and slow down
January 25, 2018 25 Jan'18
Robots are needed to manage the automation robots

The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis
January 24, 2018 24 Jan'18
Sweden puts government IT outsourcing under increased scrutiny

Government introduces rules to tighten security in IT outsourcing deals following a very public data leak last year
January 24, 2018 24 Jan'18
Clydesdale and Yorkshire Bank Group uses ServiceNow to support transformation

IT service management adapts to faster and faster time-to-market pressure with a new framework that aims to deliver continuous service improvement
January 23, 2018 23 Jan'18
Modern methodology gives Sweden’s 100-year-old SKF a digital push

Long-established engineering company takes a leaf out of the startup guide to software development
January 18, 2018 18 Jan'18
451 Research shines light on how enterprise attitudes to digital transformation are evolving

Enterprises are capitalising on their infrastructure upgrades and are increasing their use of cloud to take advantage of emerging technologies and accelerate business change, says 451 Research
January 18, 2018 18 Jan'18
Demand for cloud services drives increase in IT outsourcing

Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017
January 11, 2018 11 Jan'18
Retail banking regulations hit UK with the potential of a ‘Big Bang’ moment

The UK retail banking sector is at the beginning of a journey towards to a more competitive future as new regulation hits them
January 10, 2018 10 Jan'18
UAE tech growth prompts firms to review internal IT security

As IT becomes more prominent in the UAE economy, more and more internal connections between people and systems are created, all of which need to be secured
January 10, 2018 10 Jan'18
Marks and Spencer eyes £30m annual cost savings from digital-first retail push

High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands
January 09, 2018 09 Jan'18
Cyber attacks in 2017 drive Nordic security efforts

The volume of cyber attacks last year has increased boardroom focus on security in the Nordic region
January 08, 2018 08 Jan'18
Telco outsources digital transformation to Infosys

Belgium's biggest telco will cut legacy systems as part of a digital transformation project
January 05, 2018 05 Jan'18
London attracted record tech investment in 2017

London-based tech firms received record levels of venture capital funding last year
January 04, 2018 04 Jan'18
Nordic banks face digitisation decisions over PSD2

With the latest version of the EU payment services directive coming into force, traditional Nordic banks can’t afford to slow their digital transformations
January 03, 2018 03 Jan'18
Top IT priorities for Nordic CIOs in 2018

Nordic CIOs tell Computer Weekly about their intentions for the year ahead
December 22, 2017 22 Dec'17
Air New Zealand to trial digital translation technology

Airline becomes one of the first companies to try out a business case for Google's real-time translation technology
December 21, 2017 21 Dec'17
Government Brexit studies merely provide background on tech sector

The infamous government Brexit impact assessments have been released, but tech sector reports reveal nothing new
December 21, 2017 21 Dec'17
Top 10 enterprise IT stories in the Benelux region in 2017

Highlights of how organisations in the Benelux region have been harnessing the latest IT in 2017
December 20, 2017 20 Dec'17
Sweden’s Stena Line sets sail for digital transformation

Ferry operator’s CTO tells Computer Weekly how the company can differentiate itself by using digital tools to make its processes more efficient
December 19, 2017 19 Dec'17
Top 10 enterprise IT in the Nordics stories in 2017

The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer
December 13, 2017 13 Dec'17
Robots will create more jobs than they eradicate by 2020

Artificial intelligence technology will begin to create more jobs than it replaces, says Gartner
December 13, 2017 13 Dec'17
Dutch IT expert takes an ethical hacking sabbatical

Ethical hacker discovered nearly 1,000 vulnerabilities after taking a year off from his job in the Netherlands government to set up a hack group
December 08, 2017 08 Dec'17
Critical border IT systems won’t be ready before Brexit, says PAC report

Of the 85 IT systems at the UK border, 30 will need to be replaced or changed due to Brexit, but critical new or updated border IT systems won’t ready by the time the UK leaves the EU, PAC report finds
December 08, 2017 08 Dec'17
Santander UK recruits digital banking expert from Barclays

Santander UK has poached Michael Harte from Barclays to drive digital transformation
December 06, 2017 06 Dec'17
CIO interview: Carlos Abarca, TSB

Carlos Abarca is guiding TSB through its migration from systems hosted by a competitor to a digitally focused in-house core banking platform.
December 06, 2017 06 Dec'17
Mayor of London opens Bangalore office to strengthen links with Indian businesses

City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital
December 05, 2017 05 Dec'17
Third of Sweden's IT providers could be gone in two years

The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear
December 04, 2017 04 Dec'17
Cambridge University deploys Dropbox for file sync-and-share

Dropbox replaces numerous consumer file share products and bespoke connections as Cambridge audits 6,500 academics to roll out invisible collaboration for hundreds of use cases
November 30, 2017 30 Nov'17
Millennials could change ‘hero’ mentality in IT departments, says Gartner

Analysts say the generation of millennials entering the IT workforce will create a more collaborative working environment
November 29, 2017 29 Nov'17
IT problems cost UK companies £6.9bn in lost labour

IT issues and the time it takes to fix them is costing UK companies billions of pounds due to employees not being able to work
November 29, 2017 29 Nov'17
As Meg Whitman steps down, HPE fleshes out hybrid ambitions

Hybrid IT represents a $100bn business, and is a segment HPE has set its sights on
November 28, 2017 28 Nov'17
Fintech is increasing operational risk to banks

European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector