News

IT operations management and IT support

• July 31, 2018 31 Jul'18

  Intelligent automation spending to hit $232bn by 2025

  Technologies such as artificial intelligence, robotic process automation and machine learning could help traditional enterprises gain ground on digital-first giants

• July 31, 2018 31 Jul'18

  Utilita Energy supplier uses cloud to rapidly scale IT service desk

  Energy provider Utilita Energy puts its IT service management in the cloud to support its rapid growth

• July 27, 2018 27 Jul'18

  IT meltdown pushes TSB into loss

  Bank is feeling the effects of its recent IT problems, reporting a loss of more than £100m for the first six months of 2018

• July 24, 2018 24 Jul'18

  Nordnet drops AI assistant while SEB deepens collaboration

  One Nordic bank decides to stop using cognitive agent Amelia to focus on other AI technologies, but another widens the use of the software

• July 19, 2018 19 Jul'18

  How Splunk is ‘splunking’ data for APAC enterprises

  Splunk’s regional vice-president talks up the company’s business strategy and how its customers are using big data analytics in security and IT operations

• July 19, 2018 19 Jul'18

  Heathrow flights grounded by IT failure

  Aircraft unable to take off at airport following failure of an IT system at one of BA's suppliers, that even led to the temporary closure of the control tower

• July 18, 2018 18 Jul'18

  Global trading infrastructure firm opens office in Ireland because of Brexit

  Financial services firms are attracted to Ireland as the UK prepares to leave the EU, leading to the creation of IT jobs in the Emerald Isle

• July 17, 2018 17 Jul'18

  A third of organisations do not have a security expert, survey shows

  Around a third of organisations are vulnerable to cyber attacks due to a lack of dedicated in-house cyber security experts, finds Gartner survey

• July 13, 2018 13 Jul'18

  How Singapore’s MyRepublic hones its IT chops

  MyRepublic’s CIO shares how the company’s IT strategy has enabled the internet service provider to spread its wings into new markets

• July 12, 2018 12 Jul'18

  Three-quarters of consumers have interacted with artificial intelligence

  Capgemini survey finds 55% of people prefer a mix of AI and humans when they interact with organisations

• July 09, 2018 09 Jul'18

  Dutch government IT projects run €1bn over budget

  Dutch government IT projects are costing much more money and taking far longer than expected

• July 09, 2018 09 Jul'18

  Government needs to improve its outsourcing approach

  Parliamentary committee advises government to improve its outsourcing methods in the wake of the collapse of Carillion

• July 06, 2018 06 Jul'18

  Banks given three months to report on how they respond to outages

  UK financial services regulators get tough on banks over their ability to recover from IT outages

• July 03, 2018 03 Jul'18

  IT service provider HCL acquires sector expertise as part of European strategy

  Indian IT services firm boosts its European car industry credentials though multi-million Euro investment

• July 03, 2018 03 Jul'18

  UK financial services firms up tech investments to fuel new services

  Driven by the need to offer new services, as well as meet industry regulations, UK financial services firms are increasing spending on IT