News
IT operations management and IT support
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September 04, 2017
04
Sep'17
AWS eyes Australian government growth
Amazon Web Services is eyeing the Australian public sector for growth, with increased budgets and IT disasters in the past pushing government organisations towards the public cloud
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August 31, 2017
31
Aug'17
Open source helps Schiphol fly to multi-clouds
Amsterdam airport Schiphol is utilising open source software to create and use a multi-cloud platform with an open API
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August 30, 2017
30
Aug'17
HCL expands global network with Swedish delivery centre
HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden
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August 30, 2017
30
Aug'17
Challenger bank Fidor reaches 200,000 customers
Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher
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August 30, 2017
30
Aug'17
Canadian University Dubai upgrades network with Dell EMC
Dubai-based university upgrades its network infrastructure to support more students
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August 29, 2017
29
Aug'17
VMware, Pivotal and Google team up on containers
VMware, Pivotal and Google have developed a service to ease deployment of containers on VMware vSphere and Google Cloud Platform
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August 29, 2017
29
Aug'17
McDonald’s selects Capgemini to help it drive digital customer services
Fast-food chain decides to outsource its digital developments globally to French IT services giant
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August 29, 2017
29
Aug'17
IBM’s SoftLayer ‘fully operational’ as Storm Harvey floods basement
Business continuity will keep servers operational, but tropical storm appears to have taken out one of IBM’s basements
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August 29, 2017
29
Aug'17
Saudi Telecom Company creates cloud computing giant
The IT joint venture in Saudi Arabia will drive the digitisation of government services
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August 23, 2017
23
Aug'17
HMRC admits 2,600 parents affected by childcare website problems
Technical issues while applying for new childcare benefits caused problems for some parents – but HMRC says only 1% were affected
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August 23, 2017
23
Aug'17
Automation and software-defined IT can bridge server skills gap
New research from 451 Group has identified a shortfall in server skills, but IT admins appear less willing to adopt tech helpers such as automation
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August 23, 2017
23
Aug'17
UAE telco Du pushes SaaS adoption in Middle East
The Middle East looks set to see strong growth in software as a service and IT departments need to take a different approach
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August 22, 2017
22
Aug'17
Why embracing new technology is key to successful IT service desks
IT was slow to support bring your own device (BYOD). Now chatbots and digitisation are rewriting IT service management best practices
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August 18, 2017
18
Aug'17
Benelux organisations must ensure IT staff are content or else risk exodus
Organisations in the Benelux region could face IT staff leaving in large numbers if they don't remain attractive to employees
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August 18, 2017
18
Aug'17
Contactless payments through mobile phones no longer a novelty
The amount of contactless payments made through mobile devices increased by 336% compared with 2016, according to figures from Worldpay
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August 17, 2017
17
Aug'17
World's largest’ data center planned in Norway
Norway will soon have the biggest datacenter in the world which will harness the countries rich natural resources
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August 17, 2017
17
Aug'17
Barclays ring-fencing project means downtime for customers
Many Barclays services will be unavailable this weekend as part of the bank's project to separate retail and investment operations
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August 16, 2017
16
Aug'17
A decade of IT change since banking meltdown
With 10 years passing since Northern Rock had to be bailed out by the government, we look at how banking IT has changed since the financial crisis
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August 16, 2017
16
Aug'17
Nordic IT professionals content in current roles
Most Nordic IT professionals are happy at their current employer, receiving competitive training and pay packages
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August 16, 2017
16
Aug'17
ClickMechanic uses GitHub to streamline coding to production
Digital service that connects car mechanics and garages to customers sees GitHub as a core part of its coding lifecycle
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August 15, 2017
15
Aug'17
Middle East salary survey reveals major challenges to close IT skills gap
Organisations in the Middle East are not offering IT staff enough training and don’t employ enough women in IT
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August 14, 2017
14
Aug'17
Middle East insurance broker migrates backup to the cloud
Middle East finance firm is increasingly moving to the cloud as the business grows
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August 14, 2017
14
Aug'17
Nordic CIO interview: Anna Eriksson, Swedish National Land Survey
Swedish land registry’s CIO tells Computer Weekly about the organisation’s approach to digital transformation
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August 11, 2017
11
Aug'17
HSBC uses IBM to automate the processing of 100 million document pages
In another instance of banks adopting automation to lower costs and drive productivity, HSBC uses IBM analytics technology to cut down on its paper trail
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August 10, 2017
10
Aug'17
Vue Entertainment deploys automated monitoring of cinema IT
Cinema group Vue Entertainment rolls out Kaseya's VSA tool to manage remote IT at its venues and provide proactive maintenance
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July 26, 2017
26
Jul'17
Nordic digitisation brings unwanted consequence of heightened cyber security risks
The Nordic region is becoming highly connected – which has not gone unnoticed by cyber criminals
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July 25, 2017
25
Jul'17
Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers
Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales
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July 25, 2017
25
Jul'17
Nordea deploys AI to speed up customer service
Nordea is reaping the rewards of its fintech investments through its latest project to use artificial intelligence to support customers
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July 24, 2017
24
Jul'17
UAE hotel upgrades wireless network and internet connectivity
Beach resort completes major project to revamp its wireless infrastructure with TP-Link technologies
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July 24, 2017
24
Jul'17
What are Amazon Web Services’ Nordic plans?
Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud
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July 21, 2017
21
Jul'17
Research from Ponemon Institute highlights lack of confidence in public sector IT
IT decision makers in the public sector say they struggle with IT operations, reveals study by the Ponemon Institute
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July 21, 2017
21
Jul'17
CIO interview: Marc Roberts, CTO, HiyaCar
The CTO at a company that is disrupting the car rental sector tells Computer Weekly about some of his major projects
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July 20, 2017
20
Jul'17
TSB to introduce iris scan authentication in September 2017
TSB customers will soon be able to access their mobile bank accounts through iris scanning, which is regarded as the most secure biometric authentication available
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July 19, 2017
19
Jul'17
London Stock Exchange uses IBM blockchain technology
The London Stock Exchange is testing out IBM's blockchain technology in a platform to help SME operations become more transparent
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July 19, 2017
19
Jul'17
Dubai Health Authority unveils smart medical check initiative
Dubai’s health authority takes aim at government bodies with a mobile consultation booth initiative
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July 18, 2017
18
Jul'17
Traditional outsourcing boosts overall spending in first half of 2017
Spending on traditional IT services contracts by Emea organisations increases in the first six months of 2017
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July 17, 2017
17
Jul'17
Post Office defence in computer system legal case due this week
The Post Office will this week present its defence against allegations brought by subpostmasters in a group legal action
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July 17, 2017
17
Jul'17
Norway’s Railway Directorate moves fully to the cloud
Norway’s railway regulator is following the government’s advice and moving IT into the cloud
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July 13, 2017
13
Jul'17
HPE and CSC merger wins confidence of Zurich
Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension
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July 13, 2017
13
Jul'17
Cognizant opens London lab to help customers with digitisation
Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges
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July 11, 2017
11
Jul'17
Political uncertainty is holding back digital transformation plans, say CIOs
UK businesses are investing in IT to help them deal with changes that could be around the corner amid geo-political uncertainty
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July 10, 2017
10
Jul'17
Experian admits mobile and online issues after system upgrade
Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system
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July 10, 2017
10
Jul'17
Nordic CIO interview: Ann Hellenius, City of Stockholm
Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world
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July 10, 2017
10
Jul'17
Dutch database design drives practical innovation
IT often seems a mostly US industry, but other nations contribute a lot too, says Dutch database design scientist Martin Kersten, who has received the Association for Computing Machinery’s Fellow Award
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July 10, 2017
10
Jul'17
Vodafone Qatar pushes IoT adoption in Middle East
Vodafone Qatar is harnessing a network of partners to support organisations in the Middle East with their internet of things strategies
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July 06, 2017
06
Jul'17
Young people without workplace skills fear competition from robots
Young people are worried they will not have the skills necessary to set themselves apart from robots when leaving education
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July 05, 2017
05
Jul'17
Atos targets universities and research centres with quantum computing simulator
Atos has made a quantum computing simulator available for sale so that organisations can test out the algorithms of the future
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July 05, 2017
05
Jul'17
Experian upgrade causes glitches in service
Credit scoring company recently upgraded its systems and introduced a new mobile app that caused temporary issues for some customers
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July 05, 2017
05
Jul'17
Sweden trials blockchain for land registry management
Swedish land registry is trying out blockchain as a means of proving ownership
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July 03, 2017
03
Jul'17
Dutch bank cuts compliance data retrieval from weeks to hours
Rabobank has moved from tape libraries and robotic arms to a platform-based storage and retrieval system to help it comply with regulations
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June 30, 2017
30
Jun'17
Danish shipping giant Maersk recovering from major Petya cyber attack
Company confirms attack took down its IT system across multiple sites and business units, but has now been contained
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June 29, 2017
29
Jun'17
AI monitors NatWest communications to ensure advice is appropriate
NatWest is testing out artificial intelligence technology that listens to the conversations between its advisers and customers to help keep them compliant
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June 28, 2017
28
Jun'17
Half of highly skilled EU workers in UK are considering leaving
Retaining IT staff might be as much of a challenge as retaining them after Brexit as EU workers get itchy feet
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June 27, 2017
27
Jun'17
French aeronautics and aerospace manufacturer optimises datacentres
High-tech manufacturer outsources datacentre management to support its digital transformation
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June 26, 2017
26
Jun'17
Dubai-based logistics company automates backup through cloud
Cloud backup and storage automation are key to supporting expansion at Middle East logistics company, CWT-SML
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June 22, 2017
22
Jun'17
Most SAP users plan to stick with older ERP due to costly Hana migration
Survey finds many SAP users are considering augmenting their existing enterprise resource planning with cloud applications rather than go to S/4 Hana
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June 22, 2017
22
Jun'17
IT glitch brings rail ticket machines down in the UK
A failure related to a single software and systems supplier meant thousands of commuters in the UK were unable to buy tickets
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June 21, 2017
21
Jun'17
The human apprentices behind robotic automation
IT apprentices are helping large businesses transform their back-office processes through software robots
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June 20, 2017
20
Jun'17
Emirates Islamic uses blockchain to reduce cheque fraud
Islamic finance firm is using a combination of blockchain technology and QR codes to minimise the use of fraudulent cheques
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June 20, 2017
20
Jun'17
Nordic CIO interview: René Engman, Viking Line
Viking Line CIO tells Computer Weekly about his strategy for meeting the upcoming EU General Data Protection Regulation
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June 19, 2017
19
Jun'17
Abu Dhabi uses surveillance tech to protect Grand Prix
Police use surveillance technology and monitoring software to ensure public safety when Formula One visits the UAE each year
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June 16, 2017
16
Jun'17
North Korean Lazarus botnet linked to WannaCry attack
US-Cert puts out an alert on DeltaCharlie, a distributed denial of service tool from North Korean hacker group Lazarus
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June 15, 2017
15
Jun'17
Majority of Brits would use artificial intelligence, survey finds
The level of trust for using artificial intelligence for customer services has increased among British people, although they may have little choice as businesses flock towards the technology
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June 14, 2017
14
Jun'17
Cloud service maturity up in the Nordics
Nordic businesses are increasing their use of the cloud, but more work is needed to make investments support business strategies
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June 13, 2017
13
Jun'17
Nordic CIO interview: Juha Penttilä, Valio
CIO at Finnish dairy company is trying to make its IT department proactive rather than just fixing problems
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June 07, 2017
07
Jun'17
DevOps success relies on supportive and communicative senior leaders, research shows
The 2017 State of DevOps Report highlights why supportive, communicative and visionary senior leadership is a must for agile software development to succeed
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June 06, 2017
06
Jun'17
Lloyds bank staff will move to IBM in outsourcing deal
About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement
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June 05, 2017
05
Jun'17
GE digital facility in Paris introduces its first set of startups to customers
The first five software developers to graduate in GE's Foundry are now in front of the company’s customers
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June 05, 2017
05
Jun'17
Middle East CIO interview: Bob Mulumudi, RAK Ceramics
Bob Mulumudi faces the most complex task in his long career – bringing together 15,000 staff and globally disparate IT systems in the world’s biggest ceramics company
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May 31, 2017
31
May'17
Hundreds of sub-postmasters have applied to join IT-related legal action since March
The number of sub-postmasters who claim to have suffered as a result of a faulty Post Office IT system has reached 1,300
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May 31, 2017
31
May'17
Norwegian bakery chain gets the taste of mobile reporting
Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies
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May 31, 2017
31
May'17
Volvo partners Google to develop Android for cars
Car manufacturer and web giant are jointly developing an Android-based in-car infotainment system
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May 26, 2017
26
May'17
Swedish government agencies join IT spending benchmarking service
Government agencies in Sweden are using a tool by Apptio to help them gain a better understanding of IT costs
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May 26, 2017
26
May'17
Estonian e-Residency programme partners Finnish tech startup
Government’s partnership with fintech firm Holvi aims to provide online business banking services to entrepreneurs who take up eResidency
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May 25, 2017
25
May'17
Aggreko powers predictive maintenance with Azure machine learning
Temporary power company moves from reactive to proactive, and now predictive maintenance
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May 24, 2017
24
May'17
Digital-only business bank gets regulatory approval
The latest challenger bank gets its regulatory approval and puts modern technology at the core of its offering
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May 22, 2017
22
May'17
Dutch railway uses IoT to reduce people jams
Railway stations in The Netherlands are monitoring the movement of travellers to manage traffic flow and reduce people jams
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May 22, 2017
22
May'17
Middle East largely unscathed after WannaCry cyber attack
The impact of WannaCry on the Middle East was reduced due to the attack falling on a weekend, but it is a stark warning
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May 22, 2017
22
May'17
Processing system glitch hits airports across Australia
Flights delayed by outage in the passenger processing system that clears travellers for international travel
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May 18, 2017
18
May'17
Half of CIOs have no Brexit plan because of uncertainty
Uncertainty caused by the UK leaving the EU has caused a pause in activity for half of CIOs, while the others are accelerating their digital transformation
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May 17, 2017
17
May'17
CIO interview: Ibrahim Gokcen, Maersk
The first chief digital officer at Danish shipping giant Maersk tells Computer Weekly how he is taking on the digital challenge
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May 16, 2017
16
May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
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May 16, 2017
16
May'17
Financial services CISOs prioritise GDPR – but their service providers might not have
Survey shows 52% of CISOs working in the finance sector have made compliance with the EU’s General Data Protection Regulation an investment priority
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May 15, 2017
15
May'17
Airport group uses cloud-based software to support insourcing
Manchester Airport Group is using cloud-based ITSM software to support its in-house service
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May 15, 2017
15
May'17
Manchester trams halted by communications failure
A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May
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May 15, 2017
15
May'17
Why IT needs effective monitoring for cloud applications
IaaS and PaaS free up IT from running day-to-day administration tasks, but the cloud can become a black box, limiting visibility
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May 15, 2017
15
May'17
How Microsoft is extending the benefits of Office 365
There are now over 100 million corporate users of Office 365, which provides a great developer opportunity. We find out why
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May 15, 2017
15
May'17
Nordea moves staff to Stockholm Fintech Hub
Nordic bank is shifting some of its workforce closer to fintech activity in the Swedish capital
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May 11, 2017
11
May'17
New York Philharmonic puts Toscanini archive online for worldwide audience
The New York Philharmonic is digitally archiving millions of documents and making them available online
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May 10, 2017
10
May'17
Trump’s ‘hire American’ rhetoric is stalling global IT services sector
The IT services sector is facing an important period as political decisions impact their business models
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May 10, 2017
10
May'17
Nordic region competes for datacentre dominance
The Nordic region is an attractive region for datacentres as demand for cloud services in the area grows
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May 10, 2017
10
May'17
Durham Police to use artificial intelligence to help decide if suspects should be held in custody
Durham Police are to use artificial intelligence to help them decide whether or not to keep suspects in custody
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May 10, 2017
10
May'17
RBS cuts hundreds of UK IT jobs
The Royal Bank of Scotland is cutting hundreds of tech jobs as it prepares for life as a smaller organisation
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May 09, 2017
09
May'17
Blockchain gains momentum in the Middle East
Blockchain is gathering pace in the Middle East, with the United Arab Emirates leading the way
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May 09, 2017
09
May'17
Highly skilled professionals at risk of being replaced by computers
Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner
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May 09, 2017
09
May'17
Large UK businesses increasingly want CEOs to have IT background
More large businesses in the UK want a CEO that has a good understanding of IT
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May 09, 2017
09
May'17
Brexit yet to dampen fintech recruitment in London
Fintechs are still recruiting in London as large banks start to make plans to move staff to EU countries
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May 08, 2017
08
May'17
There are Dutch lessons in breach notification as GDPR approaches
The Netherlands is a pioneer when it comes to legislating around data protection, so GDPR might not be as much of a shock as in other countries.
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May 05, 2017
05
May'17
Crossrail uses cloud software to address challenge of on- and off-boarding contractors
Railway construction company moves to cloud-based IT service management software from ServiceNow as it scales down IT users ahead of project completion
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May 04, 2017
04
May'17
Metropolitan Police to hit massive IT overspend
The Metropolitan Police Service is set to massively overspend on IT as it attempts to improve digital policing