News

IT operations management and IT support

• September 06, 2016 06 Sep'16

  DLA Piper moves back-office roles to Poland

  Law firm DLA Piper is moving business support jobs, including IT roles, from the UK to a delivery hub in Warsaw

• September 06, 2016 06 Sep'16

  British Airways IT glitch grounds flights and delays passenger check-in times

  British Airways claims services are returning to normal following an unknown IT glitch, but is advising passengers to check-in online to avoid long delays at airports

• September 01, 2016 01 Sep'16

  Nordic CIO interview: Mattias Wedar, Eniro

  Computer Weekly talks with Mattias Wedar, head of user and customer experience at Eniro, about how the Swedish directory company is tackling change with closer integration of IT and product development

• August 23, 2016 23 Aug'16

  Zahid Group uses ERP to revolutionise business

  As Saudi Arabia sets out to diversify its economy away from oil, the kingdom’s companies are undergoing rapid transformation

• August 22, 2016 22 Aug'16

  How Middle East CIOs can steer business strategy

  The perception of the role of CIO at organisations in the Middle East is gradually shifting from back-end support to business enabler

• August 10, 2016 10 Aug'16

  Nordic CIO interview: Johan Tömmervik, SKF

  Johan Tömmervik, CIO of Swedish-founded bearing and seal manufacturer SKF, tells Computer Weekly about the challenge of creating services for a diverse customer base

• August 04, 2016 04 Aug'16

  How Action for Children improved IT service delivery

  Children's charity Action for Children has rolled out Citrix remote access on tablets and is using ITIL to drive IT efficiencies

• August 04, 2016 04 Aug'16

  Singapore’s DBS Bank signs up to Amazon cloud

  The latest move in the cloud journey of DBS bank in Singapore is an agreement with Amazon Web Services

• August 03, 2016 03 Aug'16

  UAE consumers not confident that their data is safe

  Protecting customer data is a top priority for organisations in the Middle East as threat levels increase

• August 02, 2016 02 Aug'16

  Windows 10 Anniversary Update ramps up Defender security

  Microsoft has added a full biometrics-powered password manager to support website authentication

• August 02, 2016 02 Aug'16

  Nordic CIO interview: Liv Fiksdahl, DNB

  CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business

• July 28, 2016 28 Jul'16

  Nordic CIO interview: Vesa Erolainen, Pöyry

  Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it

• July 28, 2016 28 Jul'16

  Never lose track of customer journey, says Brussels Airlines CIO

  Brussels Airlines is transforming its IT, with customer experience the driving force.

• July 26, 2016 26 Jul'16

  Why network function virtualisation matters

  The corporate network is coming under strain as employees bring their own devices into the workplace and businesses make more use of cloud services

• July 25, 2016 25 Jul'16

  Skills shortage and poor IT infrastructure hinder tech adoption by Asean governments

  EIU report highlights governments’ desire for better use of data, including cloud access

• July 25, 2016 25 Jul'16

  Australia’s security software spending sees growth spurt

  Australian enterprises are increasingly investing in security software as the threats to data continue to multiply

• July 20, 2016 20 Jul'16

  Benelux CIO interview: Paul Elich, CIO at KLM

  Paul Elich, CIO at Dutch airline KLM, tells Computer Weekly about building innovation into IT departments and the ongoing de-duplication of internal systems since its merger with Air France

• July 15, 2016 15 Jul'16

  Chef bangs the drum for greater diversity in DevOps teams

  More diversity in DevOps teams could expand the total addressable market for the products and services they create, says Chef

• July 15, 2016 15 Jul'16

  HMRC needs to win public trust over digital services, says NAO

  The National Audit Office calls on HM Revenue & Customs to increase transparency and assess thow moving to a digital tax system will impact businesses and individuals

• July 14, 2016 14 Jul'16

  Nordic CIO interview: Roland Grunéus, Intrum Justitia

  Roland Grunéus, the CIO of Swedish-founded Intrum Justitia, reveals the credit management services group’s efforts to make better use of data

• July 12, 2016 12 Jul'16

  Singapore bank moves closer to the cloud with Office 365 adoption

  DBS says Microsoft productivity tools will help its staff become more responsive to customer needs

• July 12, 2016 12 Jul'16

  Standard Chartered takes global delivery network to next level

  Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre

• July 11, 2016 11 Jul'16

  Case study: Leeds City Council saves £400,000 with new print system

  Council uses Canon’s organisation-wide centralised print system as platform for digital change

• July 05, 2016 05 Jul'16

  Nordic CIO interview: Tore Burheim, University of Bergen

  IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters

• June 28, 2016 28 Jun'16

  Brexit: CIO strategy following currency and market turmoil

  Industry watchers expect sterling’s position to remain weak against the US dollar, prompting speculation that US IT suppliers may increase prices

• June 27, 2016 27 Jun'16

  Banking IT community faces uncertain Brexit future

  The financial services IT community faces a period of uncertainty as finance firms reassess plans following the EU referendum result

• June 23, 2016 23 Jun'16

  Nordic CIO interview: Martin Althén, Husqvarna

  The CIO at power tool maker Husqvarna tells Computer Weekly how he is repositioning the company through digitalisation

• June 23, 2016 23 Jun'16

  High-performing DevOps teams create better quality code, research suggests

  The 2016 State of DevOps report makes the case for incorporating security checks into every stage of the software development cycle

• June 22, 2016 22 Jun'16

  Hundreds of UK IT and back office roles at RBS cut

  The Royal Bank of Scotland is cutting 900 IT and back office jobs as part of a reorganisation that involves offshoring roles

• June 21, 2016 21 Jun'16

  Amazon cloud crash forced Australian enterprises to take heads out of sand

  Enterprises in Australia need to rethink their cloud backup strategies following the recent AWS outage in Sydney

• June 21, 2016 21 Jun'16

  US takes on the critics of Prism in Irish court

  The US says social media companies have to do mass surveillance in Europe, while the European Union says they can’t. The Irish court is to decide competing claims

• June 17, 2016 17 Jun'16

  Hays Recruitment service desk project is all gain and no pain

  The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation

• June 16, 2016 16 Jun'16

  Why leaving EU would be disastrous for UK digital scene

  Startups and government minister discuss the risks that leaving the EU would bring to the UK IT industry

• June 15, 2016 15 Jun'16

  Nordic CIO interview: Magnus Åkerlind, Loomis

  Director of global IT co-ordination at Swedish cash-handling company Loomis tells Computer Weekly about harmonising IT globally while protecting local independence

• June 15, 2016 15 Jun'16

  Only quarter of banks have company-wide digital strategy

  Almost all banks are doing some kind of digital transformation, but they are missing out on the full benefits due to a lack of focus on end-to-end change, according to research

• June 13, 2016 13 Jun'16

  Technology key to supporting World Expo 2020 in Dubai

  Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020

• June 10, 2016 10 Jun'16

  Middle East virtualisation strategies mature

  CIOs in the Middle East are formulating their virtualisation strategies as the region warms to the benefits of cloud computing

• June 10, 2016 10 Jun'16

  How data saves lives in Australia’s hospitals

  Australia’s National Blood Authority saves A$10m as mobile and data innovations inject efficiency into the supply chain

• June 09, 2016 09 Jun'16

  Forrester urges CIOs to outsource analytics to data scientists

  There is huge demand for data scientists – but rather than build skills in-house, analyst Forrester suggests CIOs can outsource to specialist providers

• June 08, 2016 08 Jun'16

  EDF Energy upgrades network with Vodafone

  EDF Energy signs a 10-year, multi-million pound contract with Vodafone to update its communications and IT infrastructure to support training and compliance

• June 02, 2016 02 Jun'16

  Nordic CIO interview: Claes-Håkan Johansson, Preem

  CIO of Swedish fuel company tells Computer Weekly about the firm’s digital journey and how IT has made sure it is part of the business

• May 30, 2016 30 May'16

  Middle East CIO interview: V. Chandrasekar, Standard Chartered

  The CIO of Standard Chartered bank in the Middle East tells Computer Weekly about the challenge of keeping customers happy through IT

• May 24, 2016 24 May'16

  Network Collapse: Why the internet is flirting with disaster

  It’s surprising the internet works at all, given the age of its core software. The question is, can we catch it before it falls over?

• May 23, 2016 23 May'16

  Middle East CIOs put ambitious IT projects on hold as cheap oil hurts business

  A lack of business confidence leads some organisations in the Middle East to delay or abandon ambitious IT projects that may not show an immediate return

• May 23, 2016 23 May'16

  UK emergency services upgrade set to save lives

  The UK government introduces an open standard for emergency services’ IT systems to improve the speed and efficiency of responses to incidents

• May 20, 2016 20 May'16

  HumanOps calls for improved working conditions for infrastructure operations staff

  The pressure of delivering 24/7 support to IT infrastructure is taking its toll on the people tasked with caring for it, warns HumanOps advocates

• May 20, 2016 20 May'16

  CIO Interview: Esa Viitamäki, Posti Group

  IT demands and a changing market prompted Finland’s state-owned postal provider to transform itself

• May 20, 2016 20 May'16

  CIO interview: Antti Ylä-Jarkko, city of Vantaa, Finland

  The CIO of Finnish city Vantaa tells Computer Weekly why the Nordic public sector can lead the way in the use of digital

• May 13, 2016 13 May'16

  Public cloud uptake rises, but Europe still lags behind the US

  Okta research finds the most popular cloud applications in all regions are mail, sales and marketing, social media and document storage

• May 13, 2016 13 May'16

  Idiot UK Drivers Exposed enlists Hyve managed hosting as website traffic grows

  Dangerous driving site explains how its videos going viral on social media prompted an urgent rethink about using a multi-tenanted hosting platform to support its website

• May 12, 2016 12 May'16

  Hundreds more jobs to go at RBS as digital replaces branch services

  RBS is cutting more jobs and closing branches as customers increasingly prefer digital services

• May 09, 2016 09 May'16

  CIO interview: Stefan Stigendal, Samhall

  The CIO of Swedish company Samhall has the task of digitising its business while ensuring its staff, many of whom are disabled, get used to using IT

• May 06, 2016 06 May'16

  Swedbank boosts customer service with a virtual assistant

  Nuance Nina will offer basic frontline support for online customers

• May 05, 2016 05 May'16

  Difficult-to-use IT pushes stress and heart rates to dangerous levels

  Studies indicate trying to fix or work with tricky technology isn’t particularly good for your health

• May 05, 2016 05 May'16

  CIO Interview: Vesa Pirinen, YIT Group

  When Vesa Pirinen became CIO at Finnish construction firm YIT Group, he set out to question the norm

• May 04, 2016 04 May'16

  The changing role of the Middle East CIO

  CIOs in the Middle East have the skills that could make them CEOs – and technology's growing importance in the enterprise makes this increasingly likely

• April 29, 2016 29 Apr'16

  Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

  A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies

• April 28, 2016 28 Apr'16

  Asean CIOs expect IT budget increase in 2016

  IT leaders in the Asean region expect to spend more on IT this year, with big data, mobility and IoT all priorities

• April 27, 2016 27 Apr'16

  Cloud services top priority in Australian and New Zealand enterprises in 2016

  Around 60% of IT leaders in Australia and New Zealand expect their cloud computing spending to increase in 2016, with hybrid cloud projects a priority

• April 25, 2016 25 Apr'16

  CIO interview: Ulrica Holmgren, Telenor Sweden

  The Swedish CIO of telecoms provider Telenor tells Computer Weekly about the company’s agility, pilot projects and the digital journey

• April 22, 2016 22 Apr'16

  Barnet Council audit finds some Capita services lacking

  The internal audit reports show a series of failings by supplier Capita, such as “no documented IT disaster recovery plans” and gaps in change management processes

• April 21, 2016 21 Apr'16

  Singapore online grocer RedMart uses cloud ERP to drive growth

  Online retailer RedMart turned to cloud-based enterprise resource planning (ERP) when its existing system struggled to keep up with business growth

• April 18, 2016 18 Apr'16

  CIO interview: Gerard Spans, Arcadis

  The CIO of the Netherlands-based global design and consulting company tells Computer Weekly how he manages the three responsibilities which he sees as the future of his role

• April 15, 2016 15 Apr'16

  Capgemini to build 100-strong team of blockchain specialists

  The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services

• April 15, 2016 15 Apr'16

  Israeli volunteers ready their cyber defences as Anonymous affiliates attack

  Every April, Israel braces itself for an onslaught from pro-Palestinian hackers, but the occupants of a small conference room in Tel Aviv stand in their way

• April 15, 2016 15 Apr'16

  Australian universities increase IT spending well above global average

  Australian universities are increasing their IT spending as they improve learning and operational efficiency

• April 08, 2016 08 Apr'16

  CIOs lack faith in IT’s ability to meet digital demands of business

  VCE research suggests IT departments lack confidence in their ability to meet the digital demands of their organisation

• April 06, 2016 06 Apr'16

  Volkswagen Group selects Mirantis OpenStack for private cloud build

  Volkswagen outlines plans to use open source cloud platform, as it moves to embrace connected devices and agile software development techniques

• April 06, 2016 06 Apr'16

  BBC to publish details of £560m enterprise ICT and hosting tender

  Broadcaster seeks single supplier for IT provisioning, cloud management and hosting services, as Atos outsourcing deal nears end

• March 29, 2016 29 Mar'16

  Dell offloads services arm to fund EMC acquisition

  Dell dumps its services business as it gets ready to take over EMC

• March 24, 2016 24 Mar'16

  The dawn of managed services in the Middle East

  Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies

• March 23, 2016 23 Mar'16

  Businesses fail to make the most of operational analytics

  Few manufacturers have successfully mined their operational data to improve their business processes

• March 23, 2016 23 Mar'16

  Currency-related price hike could boost non-US server sales

  Shift to recoup Forex losses means the likes of Cisco, Dell, HP and IBM are less attractive price-wise than Asian rivals

• March 18, 2016 18 Mar'16

  CIO interview: Stuart Birrell, Heathrow Airport

  Heathrow’s CIO is working to future-proof the airport, using technology to improve the passenger experience, reduce environmental impact and build a new operational model

• March 15, 2016 15 Mar'16

  Internet of things needs more innovative business models

  At a government event on IoT policy, speakers call for more innovative business models and joined up thinking to enable the IoT to live up to its potential

• March 04, 2016 04 Mar'16

  Australia’s corporate giants recruit digitally-minded outsiders to drive transformation

  Big Australian businesses are turning to digital professionals from outside rather than promoting from within

• March 03, 2016 03 Mar'16

  Why are big government IT projects still going wrong?

  The rural payments programme has again been in the spotlight over its failures, continuing the trend of government IT programmes being noted not for their success, but rather the opposite

• February 29, 2016 29 Feb'16

  CIO interview: Anders Candell, Stora Enso

  CIO at Finnish pulp and paper manufacturer shares advice for shouldering a new CIO position and guiding the business towards innovative technology

• February 25, 2016 25 Feb'16

  Police forces failing to keep technology up to date, says chief inspector's report

  Police technology is “weak and aging”, says Her Majesty’s chief inspector of constabulary Thomas Windsor, calling on forces to improve their IT

• February 19, 2016 19 Feb'16

  Nokia expands professional services portfolio to help mobile operators embrace cloud

  Services designed to prepare operators’ datacentres for running business processes in the cloud, and allow them to scale up their network capacity

• February 19, 2016 19 Feb'16

  CIO interview: Robert Sjöström, Svenska Cellulosa Aktiebolaget (SCA)

  CIO of Swedish hygiene and forest products company tells Computer Weekly how digital technology is changing the firm from inside out and how he manages this transformation

• February 15, 2016 15 Feb'16

  Telstra is transforming Australian IT infrastructure

  Telco is transforming its IT operation to make better use of the cloud, data and application programming interfaces

• February 12, 2016 12 Feb'16

  CIO interview: Ismo Platan, SSAB

  Retiring CIO of Swedish steel company tells Computer Weekly about the progress made in merging two Nordic steel firms and looks at the biggest hurdles that lie ahead

• February 11, 2016 11 Feb'16

  CIO interview: Jassim Haji, director of IT, Gulf Air

  IT boss at Bahraini national carrier views mobility as a way to keep costs down and improve customer experience

• February 10, 2016 10 Feb'16

  Insurance giant RSA announces another outsourcing deal

  Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture

• February 09, 2016 09 Feb'16

  Executive interview: Oracle's cloud chief on why suites win

  As Oracle ramps up its new cloud offering, we speak to Shawn Price, senior vice-president for cloud, about the company’s plans

• February 08, 2016 08 Feb'16

  Home Office technology team to get director of live services

  Pete Rose will join the Home Office’s tech team as director of live services next month, reporting to CTO Sarah Wilkinson

• February 08, 2016 08 Feb'16

  NHS technology review launched

  US professor Robert Wachter’s review of the NHS’s digital future will have a particular focus on clinical engagement in IT implementations

• February 08, 2016 08 Feb'16

  CIO interview: Johan Kestens, ING Belgium

  ING Belgium’s CIO talks to Computer Weekly in depth about the technology-driven changes in the banking sector

• February 03, 2016 03 Feb'16

  NHS 24 staff not trained properly ahead of IT system go-live, health board admits

  NHS 24 plans comprehensive training ahead of new launch date after helpline was withdrawn 10 days after October go-live

• February 02, 2016 02 Feb'16

  IT director Gerry Pennell leaves Manchester University

  Manchester University’s director of IT, London 2012 Olympics CIO Gerry Pennell, resigns from the role and says he will leave in March 2016

• January 29, 2016 29 Jan'16

  MPs call for guarantee of no rural payments IT fiasco this year

  MPs have criticised the rural payments digital service and want assurances that there will be no return this year to paper forms when farmers claim their EU subsidies

• January 27, 2016 27 Jan'16

  CIO interview: Jo De Vliegher, Hydro

  The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time

• January 26, 2016 26 Jan'16

  Blue light services should share control rooms and IT, Home Office says

  The Home Office plans to make emergency services collaboration mandatory and to join up back-office IT and control rooms

• January 25, 2016 25 Jan'16

  Alstom outsources IT transformation to HCL Technologies

  Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project

• January 22, 2016 22 Jan'16

  Trinity Mirror Group taps into cloud, agile and microservices to boost web user experience

  National and regional newspaper publishing group is using AWS and SOASTA's performance monitoring tools to improve the user experience for its online readers

• January 18, 2016 18 Jan'16

  Gartner: IT spending to grow just 0.6% in 2016

  US-based IT companies were hit hard by a strong dollar last year, with sales totalling $216bn less than in 2014

• January 15, 2016 15 Jan'16

  CIO interview: Michael Moesgaard, Dong Energy

  Dong Energy’s IT head talks about the challenges of working for an energy company going through a business transformation

• January 15, 2016 15 Jan'16

  GMB union gets good response from MPs over British Airways IT outsourcing concerns

  MPs will try to set up a meeting with BA senior management to discuss union’s concerns over outsourcing of IT jobs to Indian supplier TCS

• January 08, 2016 08 Jan'16

  Verizon’s rumoured datacentre sell-off: Why telcos are turning their backs on colocation

  Reports suggest US comms provider Verizon will become the latest telco to sell off its colocation assets, but what is driving this trend?