News

IT operations management and IT support

April 10, 2018 10 Apr'18
European CIOs have budget balancing act ahead of them

There is some consensus among European CIOs on budget rises across the continent, but less so on what to invest in
April 09, 2018 09 Apr'18
HSBC adopts fintech to fight money laundering

HSBC is using technology from a fintech startup to help it monitor transactions for potential money laundering
April 05, 2018 05 Apr'18
Deutsche Bank system replacement already paying back

Deutsche bank is replacing a complex IT infrastructure that helps its traders operate and automates regulatory compliance processes
April 05, 2018 05 Apr'18
The Hackett Group predicts rise of robotic process automation

RPA promises to make certain back-office business processes vastly more efficient by taking over manual tasks

April 05, 2018 05 Apr'18
Interview: GDPR will give Dutch privacy watchdog its teeth

The Netherlands’ privacy watchdog has not handed out fines so far because there has been no reason to, says the organisation’s chairman, Aleid Wolfsen
April 03, 2018 03 Apr'18
IT set to gain the most from AI and automation

IT administrators anticipate that artificial intelligence and automation will only affect mundane tasks, freeing up 19% of their workload
March 22, 2018 22 Mar'18
Fintechs weigh up their partnership options

Fintechs need to consider what type of companies they should work with to make the most of open banking regulations
March 15, 2018 15 Mar'18
Infosys announces more US jobs

Indian supplier Infosys continues to open hubs and recruit more IT professionals in the US
March 13, 2018 13 Mar'18
Accountants look to artificial intelligence as clients get more demanding

Accountancy firms are planning to invest in artificial intelligence and automation technologies to free up staff from repetitive administrative tasks
March 13, 2018 13 Mar'18
Industrial robots set to cut out human workforce

Greater operational efficiency and a reduction in errors are among the benefits of industrial robots – but the biggest savings are in staffing

March 12, 2018 12 Mar'18
Fileless attacks surge as hackers exploit PowerShell scripts

Malicious scripting through Microsoft’s PowerShell IT admin tool is being used to take control of Windows machines and Apple Macs
March 07, 2018 07 Mar'18
Click and collect comes to desk-side IT support

Velocity Smart is a new company hoping to revolutionise desk-side support by removing the need for IT staff to physically visit employees’ desks
March 06, 2018 06 Mar'18
Norway’s Statkraft outsources IT infrastructure management

Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business
March 05, 2018 05 Mar'18
Hershey’s outsources SAP roll-out to Accenture

US chocolate maker has signed up Accenture to support its SAP Hana S/4 implementation
March 02, 2018 02 Mar'18
Wearables join mobiles as high-growth payment methods

Banks must develop broad contactless payment strategies if they are to keep pace with consumer demand
February 28, 2018 28 Feb'18
ASEAN firms upbeat on Industry 4.0

Southeast Asian countries are generally optimistic about the use of emerging technologies, such as advanced analytics in manufacturing industries, but the positive sentiment has not led to action
February 27, 2018 27 Feb'18
Sweden’s Systembolaget picks Evry for cloud transformation

Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme
February 22, 2018 22 Feb'18
MPs run the rule over digital currency to identify risks and opportunities

MPs are taking a close look at the potential opportunities and risks associated with the UK adoption of cryptocurrencies and the technology that underpins them
February 19, 2018 19 Feb'18
Prepare for Y2K style Meltdown strategy

The days of fixing the date bug in legacy systems may be long gone, but IT now has as much of an effort mitigating the Spectre/Meltdown processor flaw
February 07, 2018 07 Feb'18
Businesses struggle to get IT staff as visa limits are reached quickly

UK businesses are increasingly looking for skilled professionals from outside the EU as certain visa caps prove too low
February 06, 2018 06 Feb'18
Thousands of IT jobs being created in India by European and US companies

Global businesses focus on India as they seek the best ecosystems for digital transformation
February 02, 2018 02 Feb'18
CIO interview: Aaron Powell, CDO, NHS Blood and Transplant

NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives
January 31, 2018 31 Jan'18
Capita to offload non-core business units

Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex
January 31, 2018 31 Jan'18
Swedish banks embrace rapidly evolving chatbots

Artificial intelligence is playing an increasingly important business role for Sweden’s banks – and chatbots are the starting point for many
January 31, 2018 31 Jan'18
IT Priorities 2018: Why IT must change its approach to Windows 10

Windows 10 is set to be a top priority for IT departments this year, but it should be seen as more than just a desktop operating system upgrade
January 31, 2018 31 Jan'18
What CIOs need to watch out for in digital transformation

IT head honchos will need to consider new performance indicators, adopt an embedded digital business model and build up an enterprise-wide digital platform to avoid digital deadlock
January 29, 2018 29 Jan'18
Superfast broadband available to 95% of country

The UK government has announced it has reached its target for making superfast broadband available
January 25, 2018 25 Jan'18
Hours lost on patching Meltdown and Spectre flaw

IT administrators have already lost hours installing the processor patch from Intel, which causes PCs to lock up and systems to crash and slow down
January 25, 2018 25 Jan'18
Robots are needed to manage the automation robots

The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis
January 24, 2018 24 Jan'18
Sweden puts government IT outsourcing under increased scrutiny

Government introduces rules to tighten security in IT outsourcing deals following a very public data leak last year
January 24, 2018 24 Jan'18
Clydesdale and Yorkshire Bank Group uses ServiceNow to support transformation

IT service management adapts to faster and faster time-to-market pressure with a new framework that aims to deliver continuous service improvement
January 23, 2018 23 Jan'18
Modern methodology gives Sweden’s 100-year-old SKF a digital push

Long-established engineering company takes a leaf out of the startup guide to software development
January 18, 2018 18 Jan'18
451 Research shines light on how enterprise attitudes to digital transformation are evolving

Enterprises are capitalising on their infrastructure upgrades and are increasing their use of cloud to take advantage of emerging technologies and accelerate business change, says 451 Research
January 18, 2018 18 Jan'18
Demand for cloud services drives increase in IT outsourcing

Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017
January 11, 2018 11 Jan'18
Retail banking regulations hit UK with the potential of a ‘Big Bang’ moment

The UK retail banking sector is at the beginning of a journey towards to a more competitive future as new regulation hits them
January 10, 2018 10 Jan'18
UAE tech growth prompts firms to review internal IT security

As IT becomes more prominent in the UAE economy, more and more internal connections between people and systems are created, all of which need to be secured
January 10, 2018 10 Jan'18
Marks and Spencer eyes £30m annual cost savings from digital-first retail push

High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands
January 09, 2018 09 Jan'18
Cyber attacks in 2017 drive Nordic security efforts

The volume of cyber attacks last year has increased boardroom focus on security in the Nordic region
January 08, 2018 08 Jan'18
Telco outsources digital transformation to Infosys

Belgium's biggest telco will cut legacy systems as part of a digital transformation project
January 05, 2018 05 Jan'18
London attracted record tech investment in 2017

London-based tech firms received record levels of venture capital funding last year
January 04, 2018 04 Jan'18
Nordic banks face digitisation decisions over PSD2

With the latest version of the EU payment services directive coming into force, traditional Nordic banks can’t afford to slow their digital transformations
January 03, 2018 03 Jan'18
Top IT priorities for Nordic CIOs in 2018

Nordic CIOs tell Computer Weekly about their intentions for the year ahead
December 22, 2017 22 Dec'17
Air New Zealand to trial digital translation technology

Airline becomes one of the first companies to try out a business case for Google's real-time translation technology
December 21, 2017 21 Dec'17
Government Brexit studies merely provide background on tech sector

The infamous government Brexit impact assessments have been released, but tech sector reports reveal nothing new
December 21, 2017 21 Dec'17
Top 10 enterprise IT stories in the Benelux region in 2017

Highlights of how organisations in the Benelux region have been harnessing the latest IT in 2017
December 20, 2017 20 Dec'17
Sweden’s Stena Line sets sail for digital transformation

Ferry operator’s CTO tells Computer Weekly how the company can differentiate itself by using digital tools to make its processes more efficient
December 19, 2017 19 Dec'17
Top 10 enterprise IT in the Nordics stories in 2017

The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer
December 13, 2017 13 Dec'17
Robots will create more jobs than they eradicate by 2020

Artificial intelligence technology will begin to create more jobs than it replaces, says Gartner
December 13, 2017 13 Dec'17
Dutch IT expert takes an ethical hacking sabbatical

Ethical hacker discovered nearly 1,000 vulnerabilities after taking a year off from his job in the Netherlands government to set up a hack group
December 08, 2017 08 Dec'17
Critical border IT systems won’t be ready before Brexit, says PAC report

Of the 85 IT systems at the UK border, 30 will need to be replaced or changed due to Brexit, but critical new or updated border IT systems won’t ready by the time the UK leaves the EU, PAC report finds
December 08, 2017 08 Dec'17
Santander UK recruits digital banking expert from Barclays

Santander UK has poached Michael Harte from Barclays to drive digital transformation
December 06, 2017 06 Dec'17
CIO interview: Carlos Abarca, TSB

Carlos Abarca is guiding TSB through its migration from systems hosted by a competitor to a digitally focused in-house core banking platform.
December 06, 2017 06 Dec'17
Mayor of London opens Bangalore office to strengthen links with Indian businesses

City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital
December 05, 2017 05 Dec'17
Third of Sweden's IT providers could be gone in two years

The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear
December 04, 2017 04 Dec'17
Cambridge University deploys Dropbox for file sync-and-share

Dropbox replaces numerous consumer file share products and bespoke connections as Cambridge audits 6,500 academics to roll out invisible collaboration for hundreds of use cases
November 30, 2017 30 Nov'17
Millennials could change ‘hero’ mentality in IT departments, says Gartner

Analysts say the generation of millennials entering the IT workforce will create a more collaborative working environment
November 29, 2017 29 Nov'17
IT problems cost UK companies £6.9bn in lost labour

IT issues and the time it takes to fix them is costing UK companies billions of pounds due to employees not being able to work
November 29, 2017 29 Nov'17
As Meg Whitman steps down, HPE fleshes out hybrid ambitions

Hybrid IT represents a $100bn business, and is a segment HPE has set its sights on
November 28, 2017 28 Nov'17
Fintech is increasing operational risk to banks

European Banking Association report reveals fear of greater operational risk because of increased take-up of fintech in financial services sector
November 26, 2017 26 Nov'17
UK only average in terms of digital public services

UK government has the innovation skills to become a digital public services leader, but needs to improve the ID and authentication that sits underneath it to reach this goal
November 22, 2017 22 Nov'17
CIO interview: David Southern, director of ICT, WWF UK

In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest
November 21, 2017 21 Nov'17
Nordic CIO interview: Emil Dahlin, Svevia

Swedish construction company Svevia is transforming digitally, driven by chief information officer Emil Dahlin
November 15, 2017 15 Nov'17
Manufacturers need to step up smart tech investments

Research suggests manufacturers could miss out on billions of pounds of extra revenue if they do not invest in the latest IT
November 15, 2017 15 Nov'17
Critical IT problems cost UK organisations £200,000 a month

UK companies are losing hundreds of thousands of pounds a month because of IT problems, but are relatively good at preventing the same issues recurring
November 14, 2017 14 Nov'17
Jardine Lloyd Thompson outsources IT infrastructure to HCL

Financial services group extends IT services contract to help it further modernise its IT infrastructure globally
November 14, 2017 14 Nov'17
IPSoft’s latest robot will process helpdesk requests from users and automate fixes

AI software maker combines a cognitive front end and automated back end to simplify enterprise service requests from workers
November 13, 2017 13 Nov'17
Almost half of UK IT workers are looking for a new job

Survey shows organisations must do more to retain their skilled IT staff as they embark on digital transformation
November 13, 2017 13 Nov'17
GE Digital to transform Middle East industry using the power of the internet

Bill Ruh, CEO at GE Digital, outlines the company’s vision of the industrial Internet of things (IIoT) in the Middle East and how it plans to transform industry through the power of the Internet
November 10, 2017 10 Nov'17
CIOs admit digital transformation strategy will not be fully implemented

Research by Vanson Bourne, on behalf of HCL, shows that the majority of CIOs doubt digital transformation strategies will be fully put into effect
November 09, 2017 09 Nov'17
Bangalore offers the best ecosystem for digital transformation, says Economist report

Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation
November 08, 2017 08 Nov'17
Dubai Electricity and Water Authority continues smart transformation and tests blockchain

Utility organisation is harnessing the latest technologies, including artificial intelligence and blockchain
November 03, 2017 03 Nov'17
Collaboration is critical to the modern workplace, says Microsoft

Digital collaboration on a global basis is a vital aspect of the changing work environment, delegates at Microsoft’s Future Decoded event were told
November 02, 2017 02 Nov'17
Global finance regulation body recommends monitoring AI’s use

Finance firms must keep a close eye on artificial intelligence, according to the Financial Stability Board (FSB), an international body that supports financial services regulators
November 02, 2017 02 Nov'17
Nordic CIO interview: Filippa Jennersjö, Sweden’s Public Employment Agency

The CIO at Sweden's Public Employment Agency has been bringing the organisation in line with other departments’ digital developments
October 31, 2017 31 Oct'17
Spoofing of Dutch politicians causes heated debate

A report about how easy it is to spoof the email addresses of Dutch politicians causes wider security debate in the Netherlands
October 31, 2017 31 Oct'17
House of Fraser rolls out next-generation BI powered by MicroStrategy

New visualisation tools provide self-service to help retailer make business decisions more quickly
October 31, 2017 31 Oct'17
Image recognition system clears cheques in one day

All cheques paid in the UK will be cleared on the next working day once an image-based clearing system is fully rolled out
October 30, 2017 30 Oct'17
Russian organisations harness artificial intelligence

Russian organisations in multiple sectors are applying artificial intelligence to a wide range of tasks
October 30, 2017 30 Oct'17
Court dates set for Post Office accounting system trials

An end is in sight for sub-postmasters’ campaign against alleged wrongful prosecution, which they blame on a faulty computer system
October 27, 2017 27 Oct'17
Nordea lays off 6,000, citing digital transformation as the driver

Nordea is cutting staff as a result of its ongoing digital transformation, which means it needs less people
October 26, 2017 26 Oct'17
Over 80% of UK retail banks value AI as part of digital transformation

The vast majority of retail bank professionals in the UK realise the importance of AI as a tool in their digital transformation efforts
October 24, 2017 24 Oct'17
UK workers not worried about artificial intelligence’s impact on their careers

Professionals accept that software robots will take over some of the work tasks they do, but they increasingly see this as a good thing
October 24, 2017 24 Oct'17
IT department keeps Volvo Ocean Race sailors connected around the world

As seven yachts compete in the latest Volvo Ocean Race, the IT team supporting the event is engaged in a race of its own
October 19, 2017 19 Oct'17
A tenth of datacentre managers shun use of DCIM tools, survey finds

The findings of a new report by Siemens and Intel suggests datacentre managers are taking a reactive approach to keeping on monitoring and managing the health of their infrastructure
October 19, 2017 19 Oct'17
Post Office computer system legal case reaches important procedural juncture

Sub-postmasters group action against the Post Office reaches an important milestone
October 19, 2017 19 Oct'17
Norway’s Trondheim embraces the cloud with Google G Suite

Municipality is reaping the benefits of moving productivity software to the cloud
October 18, 2017 18 Oct'17
Cloud service spending almost matches traditional IT outsourcing

Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void
October 18, 2017 18 Oct'17
UK businesses losing half a million pounds per cancelled digital project

UK businesses are losing almost £500,000 pounds for every cancelled digital project, with a lack of the right skills a major contributing factor
October 17, 2017 17 Oct'17
CIO interview: Peder Sjölander, Swedish Pensions Agency

The CIO of the Swedish Pensions Agency tells Computer Weekly about the organisation's DevOps journey
October 16, 2017 16 Oct'17
How technology is transforming healthcare delivery in Gulf region

IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years
October 13, 2017 13 Oct'17
WEF gets to grips with risks posed by transformative technologies

World Economic Forum is bringing technology, insurance and government sectors together to better understand the risks posed by technology failures
October 12, 2017 12 Oct'17
IT industry more reliant on non-UK workers than economy as a whole

The UK IT sector is more reliant on workers from other countries than the average for other sectors.
October 12, 2017 12 Oct'17
UK bank Standard Chartered opens IT service centre in Bangalore

Bank is expanding its operation in India, which provides business services to its operations globally
October 10, 2017 10 Oct'17
Dubai Airport Freezone Authority gets smart to attract investment

Dubai's airport freezone is investing in the latest technologies to make the trading area more attractive to customers and investors
October 10, 2017 10 Oct'17
Abu Dhabi transport department uses drones to improve traffic flows

Data collected by live video stream from drones is analysed at control centre to help alleviate traffic jams and other issues
October 10, 2017 10 Oct'17
Consumers' personalised banking needs are not being met

Banks are failing to give customers the personal services they crave, leaving the door open to tech-savvy competitors
October 09, 2017 09 Oct'17
Rackspace expands APAC footprint, eyes multi-cloud opportunity

The managed cloud service provider has established a new office in Singapore to tap into the growing APAC market for cloud-based infrastructure
October 05, 2017 05 Oct'17
UK at risk of AI skills crisis

The UK is at risk of being left behind when it comes to artificial intelligence advances, with the current shortage of AI skills likely to get a lot worse
October 04, 2017 04 Oct'17
Artificial brains are no-brainers for business, but societal challenges inevitable

The benefits of artificial intelligence to businesses are already being reaped by early adopters.
October 04, 2017 04 Oct'17
Global IT spending to hit $3.7tn next year, says Gartner

IT spending is taking on a different shape as organisations embark on, and accelerate, digital transformation projects