News

IT operations management and IT support

September 04, 2017 04 Sep'17
AWS eyes Australian government growth

Amazon Web Services is eyeing the Australian public sector for growth, with increased budgets and IT disasters in the past pushing government organisations towards the public cloud
August 31, 2017 31 Aug'17
Open source helps Schiphol fly to multi-clouds

Amsterdam airport Schiphol is utilising open source software to create and use a multi-cloud platform with an open API
August 30, 2017 30 Aug'17
HCL expands global network with Swedish delivery centre

HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden
August 30, 2017 30 Aug'17
Challenger bank Fidor reaches 200,000 customers

Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher

August 30, 2017 30 Aug'17
Canadian University Dubai upgrades network with Dell EMC

Dubai-based university upgrades its network infrastructure to support more students
August 29, 2017 29 Aug'17
VMware, Pivotal and Google team up on containers

VMware, Pivotal and Google have developed a service to ease deployment of containers on VMware vSphere and Google Cloud Platform
August 29, 2017 29 Aug'17
McDonald’s selects Capgemini to help it drive digital customer services

Fast-food chain decides to outsource its digital developments globally to French IT services giant
August 29, 2017 29 Aug'17
IBM’s SoftLayer ‘fully operational’ as Storm Harvey floods basement

Business continuity will keep servers operational, but tropical storm appears to have taken out one of IBM’s basements
August 29, 2017 29 Aug'17
Saudi Telecom Company creates cloud computing giant

The IT joint venture in Saudi Arabia will drive the digitisation of government services
August 23, 2017 23 Aug'17
HMRC admits 2,600 parents affected by childcare website problems

Technical issues while applying for new childcare benefits caused problems for some parents – but HMRC says only 1% were affected

August 23, 2017 23 Aug'17
Automation and software-defined IT can bridge server skills gap

New research from 451 Group has identified a shortfall in server skills, but IT admins appear less willing to adopt tech helpers such as automation
August 23, 2017 23 Aug'17
UAE telco Du pushes SaaS adoption in Middle East

The Middle East looks set to see strong growth in software as a service and IT departments need to take a different approach
August 22, 2017 22 Aug'17
Why embracing new technology is key to successful IT service desks

IT was slow to support bring your own device (BYOD). Now chatbots and digitisation are rewriting IT service management best practices
August 18, 2017 18 Aug'17
Benelux organisations must ensure IT staff are content or else risk exodus

Organisations in the Benelux region could face IT staff leaving in large numbers if they don't remain attractive to employees
August 18, 2017 18 Aug'17
Contactless payments through mobile phones no longer a novelty

The amount of contactless payments made through mobile devices increased by 336% compared with 2016, according to figures from Worldpay
August 17, 2017 17 Aug'17
World's largest’ data center planned in Norway

Norway will soon have the biggest datacenter in the world which will harness the countries rich natural resources
August 17, 2017 17 Aug'17
Barclays ring-fencing project means downtime for customers

Many Barclays services will be unavailable this weekend as part of the bank's project to separate retail and investment operations
August 16, 2017 16 Aug'17
A decade of IT change since banking meltdown

With 10 years passing since Northern Rock had to be bailed out by the government, we look at how banking IT has changed since the financial crisis
August 16, 2017 16 Aug'17
Nordic IT professionals content in current roles

Most Nordic IT professionals are happy at their current employer, receiving competitive training and pay packages
August 16, 2017 16 Aug'17
ClickMechanic uses GitHub to streamline coding to production

Digital service that connects car mechanics and garages to customers sees GitHub as a core part of its coding lifecycle
August 15, 2017 15 Aug'17
Middle East salary survey reveals major challenges to close IT skills gap

Organisations in the Middle East are not offering IT staff enough training and don’t employ enough women in IT
August 14, 2017 14 Aug'17
Middle East insurance broker migrates backup to the cloud

Middle East finance firm is increasingly moving to the cloud as the business grows
August 14, 2017 14 Aug'17
Nordic CIO interview: Anna Eriksson, Swedish National Land Survey

Swedish land registry’s CIO tells Computer Weekly about the organisation’s approach to digital transformation
August 11, 2017 11 Aug'17
HSBC uses IBM to automate the processing of 100 million document pages

In another instance of banks adopting automation to lower costs and drive productivity, HSBC uses IBM analytics technology to cut down on its paper trail
August 10, 2017 10 Aug'17
Vue Entertainment deploys automated monitoring of cinema IT

Cinema group Vue Entertainment rolls out Kaseya's VSA tool to manage remote IT at its venues and provide proactive maintenance
July 26, 2017 26 Jul'17
Nordic digitisation brings unwanted consequence of heightened cyber security risks

The Nordic region is becoming highly connected – which has not gone unnoticed by cyber criminals
July 25, 2017 25 Jul'17
Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers

Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales
July 25, 2017 25 Jul'17
Nordea deploys AI to speed up customer service

Nordea is reaping the rewards of its fintech investments through its latest project to use artificial intelligence to support customers
July 24, 2017 24 Jul'17
UAE hotel upgrades wireless network and internet connectivity

Beach resort completes major project to revamp its wireless infrastructure with TP-Link technologies
July 24, 2017 24 Jul'17
What are Amazon Web Services’ Nordic plans?

Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud
July 21, 2017 21 Jul'17
Research from Ponemon Institute highlights lack of confidence in public sector IT

IT decision makers in the public sector say they struggle with IT operations, reveals study by the Ponemon Institute
July 21, 2017 21 Jul'17
CIO interview: Marc Roberts, CTO, HiyaCar

The CTO at a company that is disrupting the car rental sector tells Computer Weekly about some of his major projects
July 20, 2017 20 Jul'17
TSB to introduce iris scan authentication in September 2017

TSB customers will soon be able to access their mobile bank accounts through iris scanning, which is regarded as the most secure biometric authentication available
July 19, 2017 19 Jul'17
London Stock Exchange uses IBM blockchain technology

The London Stock Exchange is testing out IBM's blockchain technology in a platform to help SME operations become more transparent
July 19, 2017 19 Jul'17
Dubai Health Authority unveils smart medical check initiative

Dubai’s health authority takes aim at government bodies with a mobile consultation booth initiative
July 18, 2017 18 Jul'17
Traditional outsourcing boosts overall spending in first half of 2017

Spending on traditional IT services contracts by Emea organisations increases in the first six months of 2017
July 17, 2017 17 Jul'17
Post Office defence in computer system legal case due this week

The Post Office will this week present its defence against allegations brought by subpostmasters in a group legal action
July 17, 2017 17 Jul'17
Norway’s Railway Directorate moves fully to the cloud

Norway’s railway regulator is following the government’s advice and moving IT into the cloud
July 13, 2017 13 Jul'17
HPE and CSC merger wins confidence of Zurich

Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension
July 13, 2017 13 Jul'17
Cognizant opens London lab to help customers with digitisation

Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges
July 11, 2017 11 Jul'17
Political uncertainty is holding back digital transformation plans, say CIOs

UK businesses are investing in IT to help them deal with changes that could be around the corner amid geo-political uncertainty
July 10, 2017 10 Jul'17
Experian admits mobile and online issues after system upgrade

Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system
July 10, 2017 10 Jul'17
Nordic CIO interview: Ann Hellenius, City of Stockholm

Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world
July 10, 2017 10 Jul'17
Dutch database design drives practical innovation

IT often seems a mostly US industry, but other nations contribute a lot too, says Dutch database design scientist Martin Kersten, who has received the Association for Computing Machinery’s Fellow Award
July 10, 2017 10 Jul'17
Vodafone Qatar pushes IoT adoption in Middle East

Vodafone Qatar is harnessing a network of partners to support organisations in the Middle East with their internet of things strategies
July 06, 2017 06 Jul'17
Young people without workplace skills fear competition from robots

Young people are worried they will not have the skills necessary to set themselves apart from robots when leaving education
July 05, 2017 05 Jul'17
Atos targets universities and research centres with quantum computing simulator

Atos has made a quantum computing simulator available for sale so that organisations can test out the algorithms of the future
July 05, 2017 05 Jul'17
Experian upgrade causes glitches in service

Credit scoring company recently upgraded its systems and introduced a new mobile app that caused temporary issues for some customers
July 05, 2017 05 Jul'17
Sweden trials blockchain for land registry management

Swedish land registry is trying out blockchain as a means of proving ownership
July 03, 2017 03 Jul'17
Dutch bank cuts compliance data retrieval from weeks to hours

Rabobank has moved from tape libraries and robotic arms to a platform-based storage and retrieval system to help it comply with regulations
June 30, 2017 30 Jun'17
Danish shipping giant Maersk recovering from major Petya cyber attack

Company confirms attack took down its IT system across multiple sites and business units, but has now been contained
June 29, 2017 29 Jun'17
AI monitors NatWest communications to ensure advice is appropriate

NatWest is testing out artificial intelligence technology that listens to the conversations between its advisers and customers to help keep them compliant
June 28, 2017 28 Jun'17
Half of highly skilled EU workers in UK are considering leaving

Retaining IT staff might be as much of a challenge as retaining them after Brexit as EU workers get itchy feet
June 27, 2017 27 Jun'17
French aeronautics and aerospace manufacturer optimises datacentres

High-tech manufacturer outsources datacentre management to support its digital transformation
June 26, 2017 26 Jun'17
Dubai-based logistics company automates backup through cloud

Cloud backup and storage automation are key to supporting expansion at Middle East logistics company, CWT-SML
June 22, 2017 22 Jun'17
Most SAP users plan to stick with older ERP due to costly Hana migration

Survey finds many SAP users are considering augmenting their existing enterprise resource planning with cloud applications rather than go to S/4 Hana
June 22, 2017 22 Jun'17
IT glitch brings rail ticket machines down in the UK

A failure related to a single software and systems supplier meant thousands of commuters in the UK were unable to buy tickets
June 21, 2017 21 Jun'17
The human apprentices behind robotic automation

IT apprentices are helping large businesses transform their back-office processes through software robots
June 20, 2017 20 Jun'17
Emirates Islamic uses blockchain to reduce cheque fraud

Islamic finance firm is using a combination of blockchain technology and QR codes to minimise the use of fraudulent cheques
June 20, 2017 20 Jun'17
Nordic CIO interview: René Engman, Viking Line

Viking Line CIO tells Computer Weekly about his strategy for meeting the upcoming EU General Data Protection Regulation
June 19, 2017 19 Jun'17
Abu Dhabi uses surveillance tech to protect Grand Prix

Police use surveillance technology and monitoring software to ensure public safety when Formula One visits the UAE each year
June 16, 2017 16 Jun'17
North Korean Lazarus botnet linked to WannaCry attack

US-Cert puts out an alert on DeltaCharlie, a distributed denial of service tool from North Korean hacker group Lazarus
June 15, 2017 15 Jun'17
Majority of Brits would use artificial intelligence, survey finds

The level of trust for using artificial intelligence for customer services has increased among British people, although they may have little choice as businesses flock towards the technology
June 14, 2017 14 Jun'17
Cloud service maturity up in the Nordics

Nordic businesses are increasing their use of the cloud, but more work is needed to make investments support business strategies
June 13, 2017 13 Jun'17
Nordic CIO interview: Juha Penttilä, Valio

CIO at Finnish dairy company is trying to make its IT department proactive rather than just fixing problems
June 07, 2017 07 Jun'17
DevOps success relies on supportive and communicative senior leaders, research shows

The 2017 State of DevOps Report highlights why supportive, communicative and visionary senior leadership is a must for agile software development to succeed
June 06, 2017 06 Jun'17
Lloyds bank staff will move to IBM in outsourcing deal

About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement
June 05, 2017 05 Jun'17
GE digital facility in Paris introduces its first set of startups to customers

The first five software developers to graduate in GE's Foundry are now in front of the company’s customers
June 05, 2017 05 Jun'17
Middle East CIO interview: Bob Mulumudi, RAK Ceramics

Bob Mulumudi faces the most complex task in his long career – bringing together 15,000 staff and globally disparate IT systems in the world’s biggest ceramics company
May 31, 2017 31 May'17
Hundreds of sub-postmasters have applied to join IT-related legal action since March

The number of sub-postmasters who claim to have suffered as a result of a faulty Post Office IT system has reached 1,300
May 31, 2017 31 May'17
Norwegian bakery chain gets the taste of mobile reporting

Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies
May 31, 2017 31 May'17
Volvo partners Google to develop Android for cars

Car manufacturer and web giant are jointly developing an Android-based in-car infotainment system
May 26, 2017 26 May'17
Swedish government agencies join IT spending benchmarking service

Government agencies in Sweden are using a tool by Apptio to help them gain a better understanding of IT costs
May 26, 2017 26 May'17
Estonian e-Residency programme partners Finnish tech startup

Government’s partnership with fintech firm Holvi aims to provide online business banking services to entrepreneurs who take up eResidency
May 25, 2017 25 May'17
Aggreko powers predictive maintenance with Azure machine learning

Temporary power company moves from reactive to proactive, and now predictive maintenance
May 24, 2017 24 May'17
Digital-only business bank gets regulatory approval

The latest challenger bank gets its regulatory approval and puts modern technology at the core of its offering
May 22, 2017 22 May'17
Dutch railway uses IoT to reduce people jams

Railway stations in The Netherlands are monitoring the movement of travellers to manage traffic flow and reduce people jams
May 22, 2017 22 May'17
Middle East largely unscathed after WannaCry cyber attack

The impact of WannaCry on the Middle East was reduced due to the attack falling on a weekend, but it is a stark warning
May 22, 2017 22 May'17
Processing system glitch hits airports across Australia

Flights delayed by outage in the passenger processing system that clears travellers for international travel
May 18, 2017 18 May'17
Half of CIOs have no Brexit plan because of uncertainty

Uncertainty caused by the UK leaving the EU has caused a pause in activity for half of CIOs, while the others are accelerating their digital transformation
May 17, 2017 17 May'17
CIO interview: Ibrahim Gokcen, Maersk

The first chief digital officer at Danish shipping giant Maersk tells Computer Weekly how he is taking on the digital challenge
May 16, 2017 16 May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
May 16, 2017 16 May'17
Financial services CISOs prioritise GDPR – but their service providers might not have

Survey shows 52% of CISOs working in the finance sector have made compliance with the EU’s General Data Protection Regulation an investment priority
May 15, 2017 15 May'17
Airport group uses cloud-based software to support insourcing

Manchester Airport Group is using cloud-based ITSM software to support its in-house service
May 15, 2017 15 May'17
Manchester trams halted by communications failure

A communications systems fault at Transport for Greater Manchester halted Metrolink tram services across the city on Sunday 14 May
May 15, 2017 15 May'17
Why IT needs effective monitoring for cloud applications

IaaS and PaaS free up IT from running day-to-day administration tasks, but the cloud can become a black box, limiting visibility
May 15, 2017 15 May'17
How Microsoft is extending the benefits of Office 365

There are now over 100 million corporate users of Office 365, which provides a great developer opportunity. We find out why
May 15, 2017 15 May'17
Nordea moves staff to Stockholm Fintech Hub

Nordic bank is shifting some of its workforce closer to fintech activity in the Swedish capital
May 11, 2017 11 May'17
New York Philharmonic puts Toscanini archive online for worldwide audience

The New York Philharmonic is digitally archiving millions of documents and making them available online
May 10, 2017 10 May'17
Trump’s ‘hire American’ rhetoric is stalling global IT services sector

The IT services sector is facing an important period as political decisions impact their business models
May 10, 2017 10 May'17
Nordic region competes for datacentre dominance

The Nordic region is an attractive region for datacentres as demand for cloud services in the area grows
May 10, 2017 10 May'17
Durham Police to use artificial intelligence to help decide if suspects should be held in custody

Durham Police are to use artificial intelligence to help them decide whether or not to keep suspects in custody
May 10, 2017 10 May'17
RBS cuts hundreds of UK IT jobs

The Royal Bank of Scotland is cutting hundreds of tech jobs as it prepares for life as a smaller organisation
May 09, 2017 09 May'17
Blockchain gains momentum in the Middle East

Blockchain is gathering pace in the Middle East, with the United Arab Emirates leading the way
May 09, 2017 09 May'17
Highly skilled professionals at risk of being replaced by computers

Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner
May 09, 2017 09 May'17
Large UK businesses increasingly want CEOs to have IT background

More large businesses in the UK want a CEO that has a good understanding of IT
May 09, 2017 09 May'17
Brexit yet to dampen fintech recruitment in London

Fintechs are still recruiting in London as large banks start to make plans to move staff to EU countries
May 08, 2017 08 May'17
There are Dutch lessons in breach notification as GDPR approaches

The Netherlands is a pioneer when it comes to legislating around data protection, so GDPR might not be as much of a shock as in other countries.
May 05, 2017 05 May'17
Crossrail uses cloud software to address challenge of on- and off-boarding contractors

Railway construction company moves to cloud-based IT service management software from ServiceNow as it scales down IT users ahead of project completion
May 04, 2017 04 May'17
Metropolitan Police to hit massive IT overspend

The Metropolitan Police Service is set to massively overspend on IT as it attempts to improve digital policing