News

IT operations management and IT support

• September 11, 2025 11 Sep'25

  M&S parts ways with CTO after cyber attack

  M&S chief digital and technology officer Rachel Higham steps back from her role in the wake of the April 2025 cyber attack on the retailer’s systems

• September 11, 2025 11 Sep'25

  Students an increasing source of cyber threat in UK schools

  Insider threats arising from student activity now appears to be the chief cause of notifiable cyber or data breach incidents in Britain’s schools

• September 10, 2025 10 Sep'25

  Splunk.conf: Cisco and Splunk expand agentic SOC vision

  The arrival of agentic AI in the security operations centre heralds an era of simplification for security professionals, Splunk claims

• September 09, 2025 09 Sep'25

  Splunk.conf: Splunk urges users to eat their ‘cyber veggies’

  The dawn of AI-enabled cyber attacks makes it even more important for defenders to bring their A-game, particularly when it comes to getting the basics right

• September 05, 2025 05 Sep'25

  US politicians ponder Wimwig cyber intel sharing law

  US cyber data sharing legislation is set to replace an Obama-era law, but time is running out to get it over the line, with global ramifications for the security industry, and intelligence and law enforcement communities

• September 05, 2025 05 Sep'25

  Lloyds Bank to use Workday software to help select staff for redundancy

  Lloyds Banking Group will analyse data on HR software to help it select staff for redundancy

• September 05, 2025 05 Sep'25

  How Metrobank is tapping VMware Cloud Foundation

  The Philippine bank has adopted nearly all of the capabilities in VMware’s private cloud platform to modernise its IT infrastructure while reaping cost savings

• September 04, 2025 04 Sep'25

  Number of UK banks reporting AI-driven productivity improvements doubles

  Survey shows that half of UK banks will increase spending on artificial intelligence as more see AI-related productivity gains

• September 03, 2025 03 Sep'25

  IT departments face huge Windows 10 support bill

  When Windows 10 reaches end-of-life on October 14th, organisations will need to purchase an Extended Support contract to receive Microsoft patches

• September 03, 2025 03 Sep'25

  Open banking take-up grows by a third

  Rising payments are driving the adoption of open banking, with more than 15 million users in July

• September 02, 2025 02 Sep'25

  Scottish Widows completes migration of millions of accounts to TCS platform

  Pension provider reaches milestone in its digital transformation with Indian IT services giant

• September 02, 2025 02 Sep'25

  Fujitsu’s roots in government go too deep

  MPs and peers call on prime minister to review Japanese supplier’s ‘eligibility’ to bid for government contracts

• August 28, 2025 28 Aug'25

  Zopa Bank seeks partners to form AI skills coalition

  Survey by Juniper Research and Zopa Bank reveals full return on investment in artificial intelligence over next five years

• August 28, 2025 28 Aug'25

  VMware rides on private cloud renaissance in APAC

  As enterprise rebalance workload placements and reinvest in private cloud infrastructure, Broadcom is positioning its VMware Cloud Foundation as the new standard for hybrid operations

• August 27, 2025 27 Aug'25

  Ransomware activity levelled off in July, says NCC

  Ransomware levels held steady in the month of July, although the risk remained as persistent as ever

• August 26, 2025 26 Aug'25

  Three new Citrix NetScaler zero-days under active exploitation

  Citrix patches three new vulnerabilities in its NetScaler lines warning of active zero-day exploitation by an undisclosed threat actor

• August 21, 2025 21 Aug'25

  Moscow exploiting seven-year-old Cisco flaw, says FBI

  US authorities warn of an uptick in state-sponsored exploitation of a seven-year-old vulnerability in Cisco's operating system software

• August 21, 2025 21 Aug'25

  Apple iOS update fixes new iPhone zero-day flaw

  Latest Apple zero-day found in the ImageIO framework opens the door for targeted zero-click attacks on iPhone users

• August 21, 2025 21 Aug'25

  Police investigation into Post Office scandal to cost more than £50m

  Metropolitan Police-led investigation into Post Office scandal is expected to run to 2030 and cost taxpayers tens of millions of pounds

• August 21, 2025 21 Aug'25

  Interview: Simon Goodyear, chief information and technology officer, Redwood Bank

  Redwood Bank’s new IT boss is a problem solver who wants to eradicate every unnecessary Excel spreadsheet

• August 20, 2025 20 Aug'25

  Commvault users told to patch two RCE exploit chains

  Storage firm Commvault fixes four vulnerabilities that, when combined, create a pair of RCE exploit chains that could be used to target on-premise customers with ransomware and other nasties

• August 19, 2025 19 Aug'25

  Google spins up agentic SOC to speed up incident management

  Google Cloud elaborates on its vision for securing artificial intelligence unveiling new protections and capabilities across its product suite

• August 19, 2025 19 Aug'25

  ISACA launches AI security management certification

  ISACA accredited security professionals can now pursue a new AI security management credential

• August 18, 2025 18 Aug'25

  L’Oréal to promote cyber resilience for Britain’s beauty salons

  L’Oréal UK and Ireland will work with law enforcement, cyber educators and students, and other large organisations to help thousands of small salons across the UK improve their cyber resilience practice

• August 15, 2025 15 Aug'25

  Warlock claims ransomware attack on network services firm Colt

  UK network services firm Colt is attempting to recover various customer-facing systems following a cyber attack that has been claimed by the Warlock ransomware gang and may have arisen via a SharePoint flaw

• August 15, 2025 15 Aug'25

  Autocratic UAE gets democratic artificial intelligence

  US-China rivalry has come to a head in authoritarian Gulf state UAE, where OpenAI is attempting to make a stand for democracy and free speech

• August 13, 2025 13 Aug'25

  Santander will make AI training mandatory for all staff in 2026

  Spanish banking giant announces mandatory AI training for staff, and collaborates with OpenAI on a ‘data and AI-first transformation’

• August 12, 2025 12 Aug'25

  Researchers firm up ShinyHunters, Scattered Spider link

  ReliaQuest researchers present new evidence that firms up a potential link, or outright partnership, between the ShinyHunters and Scattered Spider cyber gangs

• August 12, 2025 12 Aug'25

  UK state-owned bank goes cloud-native

  State-owned National Savings and Investments bank used contract renewal as an opportunity to keep pace with changes in the market

• August 06, 2025 06 Aug'25

  Black Hat USA: Startup breaks secrets management tools

  Researchers at Cyata, an agentic identity specialist that has just emerged from stealth, found 14 CVEs in the widely used CyberArk Conjur and HashiCorp Vault enterprise secrets management platforms

• August 06, 2025 06 Aug'25

  Cyber criminals would prefer businesses don’t use Okta

  Okta details a phishing campaign in which the threat actor demonstrated some unusually strong opinions on what authentication methods they would like their targets to use

• August 06, 2025 06 Aug'25

  NCSC updates CNI Cyber Assessment Framework

  Updates to the NCSC’s Cyber Assessment Framework are designed to help providers of critical services better manage their risk profiles

• August 06, 2025 06 Aug'25

  Australian scaleup to bring AI-led data protection to the MoD

  The UK’s Ministry of Defence is embracing AI-led data protection in the wake of a major privacy breach, enlisting Australian cyber firm Castlepoint Systems to oversee sensitive records

• August 05, 2025 05 Aug'25

  Attacker could defeat Dell firmware flaws with a vegetable

  Cisco Talos discloses five vulnerabilities in cyber security firmware used on Dell Latitude and Precision devices, including one that could enable an attacker to log on with a spring onion

• August 04, 2025 04 Aug'25

  Black Hat USA: Halcyon and Sophos tag-team ransomware fightback

  Ransomware experts Halcyon and Sophos are to pool their expertise in ransomware, working together to enhance data- and intelligence-sharing and bringing more comprehensive protection to customers

• August 04, 2025 04 Aug'25

  Proliferation of on-premise GenAI platforms is widening security risks

  Research finds increased adoption of unsanctioned generative artificial intelligence platforms is magnifying risk and causing a headache for security teams

• August 04, 2025 04 Aug'25

  Integrated platforms offer lifeline to Singapore’s F&B sector

  A partnership between payments firm Adyen and restaurant operating system provider Atlas is helping merchants to streamline operations, slashing errors by up to 80% and boosting sales as the sector faces record closures

• August 04, 2025 04 Aug'25

  Interview: How ITSM helps deliver results at McLaren Racing

  We speak to Dan Keyworth, director of business technology at McLaren Formula One Team, about how IT keeps the F1 team on track

• July 31, 2025 31 Jul'25

  ServiceNow targets ‘data hell’, eyes BI play

  The workflow giant is building a data foundation for agentic AI and eyeing a slice of the business intelligence and analytics market

• July 30, 2025 30 Jul'25

  UK flights suspended after air traffic control outage

  Flights arriving and departing from the UK were disrupted by an outage affecting technical systems at air traffic control body NATS’ Swanwick facility

• July 30, 2025 30 Jul'25

  Scattered Spider tactics continue to evolve, warn cyber cops

  CISA, the FBI, NCSC and others have clubbed together to update previous guidance on Scattered Spider's playbook, warning of new social engineering tactics and exploitation of legitimate tools, among other things

• July 30, 2025 30 Jul'25

  MS Authenticator users face passkey crunch time

  The deadline for moving to passkeys in Microsoft Authenticator is rapidly approaching, and users are advised to take action now

• July 30, 2025 30 Jul'25

  AI-enabled security pushes down breach costs for UK organisations

  Organisations that are incorporating AI and automation into their cyber security practice are seeing improved outcomes when incidents occur, according to an IBM study

• July 29, 2025 29 Jul'25

  Global cyber spend will top $200bn this year, says Gartner

  Worldwide spending on cyber security will hit another record high in 2025, and will go higher still next year

• July 25, 2025 25 Jul'25

  Post Office will not compensate subpostmasters for IT outage

  Subpostmasters were unable to trade for nearly two hours last week when a problem at a Fujitsu datacentre put the Horizon system offline, but they will receive no payment for lost business

• July 24, 2025 24 Jul'25

  SharePoint users hit by Warlock ransomware, says Microsoft

  Microsoft’s security analysts confirm a number of cyber attacks on on-premise SharePoint Server users involve ransomware

• July 24, 2025 24 Jul'25

  Scattered Spider victim Clorox sues helpdesk provider

  Cleaning products manufacturer Clorox fell victim to a Scattered Spider social engineering attack two years ago – it blames its IT helpdesk provider, Cognizant

• July 24, 2025 24 Jul'25

  Dutch researchers use heartbeat detection to unmask deepfakes

  Dutch method to counter deepfakes analyses blood flow patterns in faces that current deepfake generation tools cannot yet replicate

• July 24, 2025 24 Jul'25

  ServiceNow tackles ‘sidecar AI’ chaos with agentic workforce strategy

  ServiceNow unveils agentic workforce strategy to orchestrate autonomous AI agents across business processes to help organisations avoid the complexity and problems with managing disconnected applications

• July 23, 2025 23 Jul'25

  Subpostmasters shoulder costs of Fujitsu’s Post Office IT outage

  Fujitsu datacentre outage hit subpostmaster sales for two hours, leaving subpostmasters to seek compensation