News

IT operations management and IT support

November 24, 2020 24 Nov'20
Post Office accused of lying and being in contempt of Parliament in IT scandal

Campaigning politician demands access to documents that could prove that the Post Office lied
November 23, 2020 23 Nov'20
MPs subjected to over 22 million malicious email attacks in 2020

Members of Parliament are targeted by millions of spam and phishing emails every month, according to a Freedom of Information disclosure
November 23, 2020 23 Nov'20
Subpostmasters want £300m from a government that allowed Post Office ‘reign of terror’

The government allowed the Post Office to “run amok” and destroy lives, says complaint to Parliamentary Ombudsman
November 20, 2020 20 Nov'20
Pioneering companies use AI to drive profit

The latest research from McKinsey shows that there is a strong correlation between an organisation's artificial intelligence maturity and profitability

November 20, 2020 20 Nov'20
Security pros fear prosecution under outdated UK laws

CyberUp, a group of campaigners who want to reform the Computer Misuse Act, finds 80% of security professionals are concerned that they may be prosecuted just for doing their jobs
November 19, 2020 19 Nov'20
Cut jobs or cut software spending?

With little or no growth in IT budgets, IT chiefs will be tasked with cutting costs in 2021. Improving IT asset management can help to avoid job cuts
November 19, 2020 19 Nov'20
Fujitsu staff under investigation for potential perjury in Post Office IT trial named

Court documents reveal the names of the Fujitsu employees under investigation for potentially providing misleading information in criminal trials
November 18, 2020 18 Nov'20
2021 the year of commodity ransomware, says Sophos

Sophos researchers anticipate a trickle-down effect in the cyber criminal underground
November 17, 2020 17 Nov'20
Ransomware stats overload risks confusing buyers

UK-based organisations are either more, or less, likely to pay ransoms, depending on which cyber security supplier you want to believe
November 17, 2020 17 Nov'20
Financial services data volumes heighten risk of insider breach

Financial services organisations hold so much data that it is becoming virtually impossible to safeguard properly against data breaches caused by malicious or careless employees

November 17, 2020 17 Nov'20
Botched software update to blame for Post Office Horizon crash

Post Office says planned firmware update caused the problem that left branches unable to do business for 90 minutes
November 16, 2020 16 Nov'20
Human error blamed in Welsh Covid-19 patient data leak

Public Health Wales accepts recommendations of independent probe into data breach that saw PII on 18,105 coronavirus patients leaked
November 16, 2020 16 Nov'20
Hackney systems could be unavailable for months, says council

A month after a highly disruptive cyber attack on its systems, Hackney Council is still struggling to get back up and running
November 16, 2020 16 Nov'20
Post Office explanation of IT system outage so vague it is ‘pointless’

Post Office criticised over vagueness of its explanation of the cause of a UK-wide IT failure that saw subpostmasters unable to do business
November 13, 2020 13 Nov'20
Ticketmaster fined £1.25m by ICO for failing to protect customer data

Ticket website’s customer data was exposed through an attack on a third-party chatbot
November 13, 2020 13 Nov'20
Dutch IT award recognises importance of research in the wild

Promoter of human-centric scientific research techniques claims the prestigious 2020 Netherlands Prize for ICT Research
November 13, 2020 13 Nov'20
Humanitarian data collection practices put migrants at risk

United Nations report on smart borders warns that data collection about migrants and refugees by humanitarian organisations risks excluding them from essential basic services like access to food
November 13, 2020 13 Nov'20
Police open criminal investigation into potential perjury by Fujitsu staff in Post Office IT trials

Current and former Fujitsu staff could face prosecution for giving false evidence in the trials of subpostmasters accused of theft and false accounting
November 12, 2020 12 Nov'20
Financial Stability Board says it’s time to talk about IT outsourcing risks

International organisation that monitors the finance sector asks for the industry to discuss the risks that IT outsourcing brings to the sector
November 12, 2020 12 Nov'20
TCS acquires Prudential Financial tech operation unit for free

Hot on the heels of its €1 acquisition of Deutsche Bank’s Postbank Systems IT unit, TCS has taken on 1,500 people from the insurance giant’s Ireland-based IT unit
November 11, 2020 11 Nov'20
Security pros coped admirably with remote working transition

Despite facing tight timescales at the onset of the pandemic, security professionals have come through the transition to remote working remarkably well, according to a report
November 11, 2020 11 Nov'20
Microsoft drops fix for serious zero-day among 112 Patch Tuesday updates

November’s Patch Tuesday contains fixes for 112 bugs, including a potentially serious zero-day exploit that malicious actors are already taking advantage of
November 10, 2020 10 Nov'20
IT Priorities 2020: After Covid-19, security goes back to basics

This year’s transition to remote working highlighted big gaps in the fundamentals of security, as updated TechTarget/Computer Weekly data reveals
November 06, 2020 06 Nov'20
NHS warned over Ryuk spreading through Trickbot replacements

NHS Digital tells healthcare organisations to be mindful of a marked rise in usage of the Bazar and Buer loaders
November 06, 2020 06 Nov'20
Finger pointed at Fujitsu as Post Office Horizon system crashes nationally

Post Office branches offline during busy business hours after suffering an IT error that the Post Office said related to IT from supplier Fujitsu
November 03, 2020 03 Nov'20
Robot lawyer gets Sberbank role

Russia's largest state-owned bank creates a robot lawyer to reduce the time taken to process documents and make decisions based on them
November 03, 2020 03 Nov'20
Subpostmasters’ complaint about government begins its journey to Parliamentary Ombudsman

Government faces scrutiny of its handling of the Post Office IT scandal that destroyed subpostmasters’ lives and livelihoods
November 02, 2020 02 Nov'20
NHS weathers cyber crime storm during pandemic, says NCSC

The NCSC dealt with over 700 incidents in the 12 months to August 2020, with over 200 specifically related to Covid-19, and the NHS a critical area of focus
October 30, 2020 30 Oct'20
Accidental heroes: How one scaleup pivoted to cyber

Simeon Quarrie designed his business using virtual reality and interactivity as a tool to tell stories that effect cultural change in enterprise environments – then a cyber criminal emptied his bank account
October 30, 2020 30 Oct'20
CISOs more confident in identity practice after pandemic shock

Identity practice and management has become a critical element of cyber security strategies to support remote workers
October 29, 2020 29 Oct'20
Surge in Ryuk ransomware attacks has hospitals on alert

Russian cyber criminals are conducting a targeted campaign against hospitals with Ryuk ransomware
October 28, 2020 28 Oct'20
Trump supporters targeted by cryptocurrency scammers

The successful breach of Donald Trump’s official website shows up lax security on his campaign team and is yet another timely warning that nobody is immune to cyber crime
October 27, 2020 27 Oct'20
Calls for clarity over Amazon insider breach

Security experts call for more clarity from Amazon over an apparent leak of customer data
October 27, 2020 27 Oct'20
Covid crisis proves tech can replace office space and support cost-cutting at Barclays

Bank says it will continue to look at its use of office space as it targets further cost-cutting measures
October 27, 2020 27 Oct'20
Sopra Steria hit by new version of Ryuk ransomware

IT services company Sopra Steria says it has contained the ransomware virus, but systems will take a few weeks to be fully operational
October 23, 2020 23 Oct'20
Digital public services fail UK citizens on multiple fronts

Commission for Smart Government publishes paper on obstacles facing the UK’s digital government, setting out principles for digital government initiatives to follow
October 23, 2020 23 Oct'20
NHS trust takes another look at its appointment of IT scandal CEO

Imperial College Healthcare NHS Foundation Trust has asked for external review of its process when appointing controversial executive
October 22, 2020 22 Oct'20
SonicWall patches 11 firewall vulnerabilities

SonicWall users are advised to download updates that fix 11 CVEs in the SonicOS operating system, uncovered by Positive Technologies
October 22, 2020 22 Oct'20
Protecting remote workers an opportunity to do security better

Securing the fully remote workforce has been a challenge for IT teams, but it presents an opportunity to commit to a higher standard of cyber security, according to a Cisco report
October 22, 2020 22 Oct'20
Nordic CIO Interview: Teemu Salmi, Stora Enso

Working with startup communities helps to drive digital transformation at one of the world’s largest forest industry companies, Stora Enso
October 21, 2020 21 Oct'20
NSA’s top CVE list a timely reminder to patch

Many of the CVEs detailed on the NSA’s top 25 chart are golden oldies
October 21, 2020 21 Oct'20
Financial services staff want work-from-home policies to continue after Covid

About half of workers in the finance sector want their employers to retain remote working policies brought in during the pandemic
October 21, 2020 21 Oct'20
UK sees surge in IT outsourcing contracts

Transformation projects drive IaaS growth, but SaaS declines. Some sectors are renegotiating and restructuring contracts to reduce costs
October 20, 2020 20 Oct'20
Hackney Council services to be disrupted ‘for some time’

Inability to make housing benefit payments is likely to sting some tenants as Hackney cyber attack drags on
October 20, 2020 20 Oct'20
Pace of digital transformation accelerates

As businesses strive to return to profitability, business leaders are relying on tech innovation to drive economic recovery
October 20, 2020 20 Oct'20
Resilient Trickbot down but not yet knocked out

Global, Microsoft-led effort to disrupt the Trickbot botnet has seen some success, but new command and control servers continue to pop up
October 20, 2020 20 Oct'20
Labour shares concerns over ‘whitewash’ Horizon IT inquiry

Labour MPs write to postal affairs minister expressing fears that the inquiry into the Horizon IT scandal does not guarantee cooperation from the Post Office, Fujitsu and government
October 19, 2020 19 Oct'20
Estonian rude awakening spurs tech startup activity

Money laundering scandal in Estonia has sparked tech startup activity in the Baltic country as banks look for answers
October 19, 2020 19 Oct'20
How SATS is streamlining procurement

Singapore-based supplier of ground handling and food services is deploying what it calls ‘touchless procurement’
October 16, 2020 16 Oct'20
Services Australia taps AI in document processing

Services Australia and Capgemini have developed an AI engine to classify and extract information from claim documents in a pilot project
October 15, 2020 15 Oct'20
Post Office races to solve IT error under gaze of public and banks

The Post Office is focusing urgently on fixing an IT error suffered by a subpostmaster amid the ongoing IT scandal
October 15, 2020 15 Oct'20
How Tokopedia is streamlining incident management

Indonesian e-commerce giant Tokopedia has improved incident management and developer productivity using a cloud-based incident management tool
October 14, 2020 14 Oct'20
Microsoft fixes 87 bugs in October 2020 Patch Tuesday

Smaller October Patch Tuesday update includes fixes for critical bugs in Windows 10 and Windows Server 2019
October 14, 2020 14 Oct'20
ServiceNow to roll out Now platform on Azure

ServiceNow introduces Azure-linked offering to cater to the needs of organisations in regulated industries that have strict data sovereignty and security requirements
October 13, 2020 13 Oct'20
Suppliers neglecting virtual appliance security, putting users at risk

Software suppliers are often distributing their products on virtual appliances that contain known vulnerabilities or are running outdated or unsupported operating systems, according to a report
October 13, 2020 13 Oct'20
Government minister’s plea for subpostmasters to take part in review of IT scandal rejected

Government minister met with former subpostmaster online in an attempt to get victims of the Post Office Horizon scandal involved in government review
October 13, 2020 13 Oct'20
Hackney Council services offline after ‘serious’ cyber attack

Services to residents of the London borough of Hackney are being disrupted by a cyber attack
October 12, 2020 12 Oct'20
Challenger bank accessing latest anti-money laundering technology through fintech

Challenger banks works with fintech to support its anti-money laundering efforts
October 12, 2020 12 Oct'20
UK economy could see blockchain boost worth £57bn by 2030

Blockchain could provide major economic benefits by being used to track and trace products and services
October 12, 2020 12 Oct'20
Software AG caught in double extortion ransomware hit

Data stolen from prominent German software company by Clop ransomware gang appears on the dark web
October 09, 2020 09 Oct'20
TCS results signal enterprise readiness to spend on IT after Covid-19 pause

TCS’s financial results signal that enterprises are ready to invest in IT to help them recover from the coronavirus-related business slowdown
October 09, 2020 09 Oct'20
Major tech companies respond to lawsuit over mining deaths

Multinational technology companies accused of knowingly benefiting from human rights abuses in the Democratic Republic of Congo have responded to a lawsuit seeking to hold them accountable for the deaths of Congolese children in their cobalt supply ...
October 08, 2020 08 Oct'20
NCSC relaunches SME security guide with home working focus

The NCSC is issuing an updated version of its guide to security for SMEs, reflecting the long-lasting changes to the world of work seen in 2020
October 08, 2020 08 Oct'20
Emotet rated September’s ‘most popular’ malware

The current resurgence of Emotet is attracting attention as governments issue new warnings and cyber criminals rush to exploit the chaotic US election
October 08, 2020 08 Oct'20
Threat of GDPR fines increasingly driving security buying decisions

Scaring the people who hold the purse strings may be the best option for CISOs who need a little extra budget
October 07, 2020 07 Oct'20
Consumers find new payment methods during pandemic

Non-cash payments have grown at their fastest rate for a decade and due to Covid-19 restrictions, more people are discovering different ways to pay
October 06, 2020 06 Oct'20
Government deaf to loud calls for statutory public inquiry into Post Office scandal

MPs are demanding the government holds a full statutory public inquiry into the Post Office IT scandal
October 06, 2020 06 Oct'20
Ransomware attacks go through the roof

The volume of ransomware attacks has jumped 50% in the past three months, according to data produced at Check Point
October 06, 2020 06 Oct'20
CISOs struggle to keep up with MITRE ATT&CK framework

Despite its proven benefits for security, the MITRE ATT&CK framework is proving difficult for many, according to a joint study from McAfee and UC Berkeley
October 05, 2020 05 Oct'20
MosaicRegressor APT campaign using rare malware variant

Kaspersky researchers have shared details of a APT campaign utilising a rarely seen and hard-to-stop variety of malware
October 05, 2020 05 Oct'20
Employees overwhelmingly hostile to workplace monitoring tech

The use of workplace surveillance technologies to monitor and track staff working from home has increased hugely since the start of the pandemic, but most workers say it makes them feel uncomfortable
October 05, 2020 05 Oct'20
TSB mobile banking problems a reminder of risk of reliance on digital

TSB customers have had problems accessing the mobile banking app just days after the bank announced it was closing 164 branches
October 02, 2020 02 Oct'20
Honesty is the best policy: Forging a security culture in the NHS

Clinician and technologist Sam Shah helped set up NHSX in 2019. Now he’s helping advance digital transformation in healthcare from the outside, and a big part of that is addressing security in the sector
October 02, 2020 02 Oct'20
Justice for subpostmasters as wrongful criminal convictions are set to be quashed

The Post Office has chosen not to contest 44 out of 47 appeals, meaning most are likely to have their names cleared, but others still face a Court of Appeal battle for justice
October 02, 2020 02 Oct'20
Find and fix your Adobe Flash dependencies, says NCSC

As Adobe’s Flash Player approaches end-of-life, the National Cyber Security Centre is urging organisations to fix their Flash dependencies
October 02, 2020 02 Oct'20
How a Singapore startup is disrupting logistics management

Portcast’s cloud-based logistics management platform uses machine learning and big data to improve supply chain visibility for logistics companies, shipping lines and manufacturers
October 01, 2020 01 Oct'20
Blackbaud admits hackers stole banking details, passwords

Software firm paid off a ransomware gang, believed its hackers when they said they had destroyed the data, and has now discovered the cyber criminals accessed even more sensitive information than it thought
September 29, 2020 29 Sep'20
Ryuk attack downs private health provider in major incident

Private healthcare provider UHS has been been hit by a major big game hunting cyber attack that infected its systems with the Ryuk ransomware
September 29, 2020 29 Sep'20
Subpostmasters still in the dark about live Horizon errors

Subpostmasters still not being told about all the known errors in the controversial Post Office branch accounting and retail system that they use
September 28, 2020 28 Sep'20
Security now main driving force behind digital transformation

Organisations are urgently remodelling their core technology stack in the light of the Covid-19 pandemic, and this is pushing security to the top of the agenda
September 28, 2020 28 Sep'20
Airbnb hosts’ account data exposed in internal leak

Data exposure within Airbnb’s system was the result of a technical issue but was swiftly fixed, says the firm
September 25, 2020 25 Sep'20
Nordic CIO interview: Per Boström, Skanska

The construction industry may be a slow starter when it comes to adopting digital technology, but it is reaping the benefits quickly, with Sweden’s Skanska focused on playing catch up, according to CIO Per Boström
September 24, 2020 24 Sep'20
NHS whistleblower privacy concerns passed on to regulator, but campaigners not holding their breath

NHS Improvement chair Dido Harding acknowledges receiving concerns raised about the anonymity of whistleblowers, but campaigners have little faith that anything will be done
September 24, 2020 24 Sep'20
Race to patch as Microsoft confirms Zerologon attacks in the wild

Don’t be the organisation that made the headlines because it failed to patch. Microsoft says it is seeing cyber attacks ramping up around the Zerologon CVE-2020-1472 bug
September 23, 2020 23 Sep'20
Public admires security professionals, but doesn’t want their jobs

(ISC)² research finds attitudes towards security roles are increasingly positive, but not many people fancy joining the fight against cyber crime
September 23, 2020 23 Sep'20
Banks stall return-to-work plans as UK government changes advice

Banks pause plans to bring staff back to the office as the government backtracks on its policy
September 17, 2020 17 Sep'20
What are the habits of highly effective CISOs?

Data crunched by Gartner analysts reveals the behaviours that differentiate the top-performing chief information security officers from the pack
September 17, 2020 17 Sep'20
Swedish bank cuts branches and jobs, increases IT spend

Swedish bank is increasing investment IT to improve digital banking as it reduces its branch network
September 16, 2020 16 Sep'20
NCSC steps up ransomware support for schools and universities

New alert and updated guidance comes after several academic institutions were targeted in ransomware attacks
September 15, 2020 15 Sep'20
Staff recognise productivity value of tech investments

Two surveys, one conducted before the UK coronavirus lockdown, one after, show a shift in attitudes among employees towards modern IT
September 14, 2020 14 Sep'20
Fintech Pledge launched to strengthen UK’s financial technology sector

The Fintech Pledge initiative is designed to foster closer collaboration between banks and fintechs so that the UK can continue building a globally competitive fintech ecosystem
September 10, 2020 10 Sep'20
Government launches £500k healthcare security plan

A £500,000 funding pot from the government aims to help support small and mid-sized healthcare firms during the pandemic
September 07, 2020 07 Sep'20
Government DPOs challenged by volume of GDPR work

Data protection officers working across the UK government are finding it tough to keep up with the increased workload generated by GDPR, according to a report
September 07, 2020 07 Sep'20
Artificial intelligence keeps HSBC ATMs stocked with cash

HSBC is using artificial intelligence technology developed in-house to help it make sure ATMs are appropriately stocked with cash
September 04, 2020 04 Sep'20
Virtual London Tech Week is a sign of the future

London Tech week's virtual event is another sign of how the Covid-19 pandemic has accelerated digital transformation
September 03, 2020 03 Sep'20
Phishing scam targets Lloyds Bank customers

Bank customers warned of emails and SMS messages that direct them to a fraudulent site and then request account log-in details
September 03, 2020 03 Sep'20
How Certis is digitising security operations

Certis has developed more than 50 applications in a year to help employees do their jobs better and has set up an AI centre to tap the potential of robotics and video analytics in security
August 28, 2020 28 Aug'20
University of Staffordshire recruits robots to get more out of its people

University staff were bogged down with administrative work, but will now have time to be creative
August 28, 2020 28 Aug'20
New Zealand activates security services as DDoS outage enters fourth day

New Zealand government calls in its national cyber security agencies to help investigate a continuing cyber attack on the country’s financial systems
August 28, 2020 28 Aug'20
Machine learning wards off threats at TV studio Bunim Murray

TV studio behind reality hits including The Real World and Keeping Up With The Kardashians turned to Darktrace’s Antigena email protection service to keep its people safe from Covid-19 threats