News

IT operations management and IT support

• July 01, 2025 01 Jul'25

  ING Bank transforming operations through agentic AI

  Netherlands-headquartered international bank is using artificial intelligence throughout its operations

• June 30, 2025 30 Jun'25

  Gartner: Build trust in data before betting the business on AI

  At its Data & Analytics Summit in Sydney, Gartner analysts advised businesses to prioritise data trust over artificial intelligence hype and outlined the coming era of autonomous business processes guided by AI agents

• June 27, 2025 27 Jun'25

  Citrix Bleed 2 under active attack, reports suggest

  Days after news emerged of a Citrix NetScaler flaw comparable in its scope and severity to 2023’s infamous Citrix Bleed, there are already clear indicators that threat actors are taking advantage of the critical vulnerability

• June 26, 2025 26 Jun'25

  UK IT infrastructure processes images looking back 20 billion light years

  A UK team prepared infrastructure to process images from world’s largest digital camera and provide on-demand access to global science community

• June 25, 2025 25 Jun'25

  Latest Citrix vulnerability could be every bit as bad as Citrix Bleed

  A Citrix NetScaler flaw that was quietly patched earlier in June is gathering widespread attention after experts noted strong similarities to the Citrix Bleed vulnerability that caused chaos in late 2023

• June 24, 2025 24 Jun'25

  UK ransomware costs significantly outpace other countries

  UK organisations hit by ransomware attacks paid much higher ransoms than in other countries over the past 12 months, according to study

• June 24, 2025 24 Jun'25

  Interview: Pure Storage on the AI data challenge beyond hardware

  We talk to Pure Storage’s vice-president of AI infrastructure about data quality for artificial intelligence and the need for data engineering to ensure the integrity, completeness and appropriateness of data for AI training

• June 20, 2025 20 Jun'25

  Cyber Essentials certifications rising slowly but steadily

  The number of businesses attaining the NCSC Cyber Essentials certification continues to increase, but much more can be done to raise awareness of the scheme

• June 20, 2025 20 Jun'25

  Dutch cloud pioneers face the hard limits of digital sovereignty

  The Netherlands’ ambitious talk of digital independence meets the unforgiving economics of global cloud dominance

• June 19, 2025 19 Jun'25

  Government announces details of Post Office Capture redress scheme

  The government says it wants new scheme to take a ‘common sense’ approach to redress for former Capture users

• June 17, 2025 17 Jun'25

  Scattered Spider widens web to target insurance sector

  Following a series of high-profile attacks on prominent retailers and consumer brands, the Scattered Spider cyber crime collective appears to be expanding its targeting to the insurance sector

• June 11, 2025 11 Jun'25

  How breaking things builds resilient systems

  To prevent and recover from outages in today’s complex, cloud-native world, enterprises must proactively and deliberately inject failure into their systems though chaos engineering practices

• June 11, 2025 11 Jun'25

  June Patch Tuesday brings a lighter load for defenders

  Barely 70 vulnerabilities make the cut for Microsoft’s monthly security update, but an RCE flaw in WEBDAV and an EoP issue in Windows SMB Client still warrant close attention

• June 10, 2025 10 Jun'25

  HMRC paid Fujitsu £310m last year, but Post Office supplier’s UK business faces gradual decline

  While victims are made to fight for every penny they are owed, the IT supplier at the centre of the Post Office scandal is handed hundreds of millions of pounds by UK government

• June 06, 2025 06 Jun'25

  UK ICO publishes AI and biometrics strategy

  The UK data regulator has outlined how it will approach the regulation of artificial intelligence and biometric technologies, which will focus in particular on automated decision-making systems and police facial recognition

• June 05, 2025 05 Jun'25

  HMRC phishing breach wholly avoidable, but hard to stop

  A breach at HMRC saw innocent taxpayers tricked into letting scammers impersonate them through simple phishing attacks leading to account takeover. Such attacks are avoidable, but hard to stop

• June 05, 2025 05 Jun'25

  Citigroup cuts thousands of staff at China-based tech centres

  Financial services giant Citigroup is drastically reducing headcount in its Chinese tech delivery centres as it restructures its technology operation

• June 05, 2025 05 Jun'25

  UK’s error-prone eVisa system is ‘anxiety-inducing’

  People experiencing technical errors with the Home Office’s electronic visa system explain the psychological toll of not being able to reliably prove their immigration status in the face of a hostile and unresponsive bureaucracy

• June 05, 2025 05 Jun'25

  Australia’s CommBank completes migration of data to AWS in AI drive

  Putting all of its data in AWS cloud will support bank’s use of artificial intelligence to offer customers more personalised services

• June 04, 2025 04 Jun'25

  Put ROCs before SOCs, Qualys tells public sector

  Putting risk operations before security operations may help government agencies and other public sector bodies better manage the myriad threats they face, and make better decisions for the security of all

• June 04, 2025 04 Jun'25

  NCSC sets out how to build cyber safe cultures

  The UK’s National Cyber Security Centre has published guidance for security teams and leaders on how to foster accessible and appropriate cyber security cultures in their organisations

• June 04, 2025 04 Jun'25

  Microsoft outlines three-pronged European cyber strategy

  Microsoft chair Brad Smith outlines an expansive cyber programme targeting governments across Europe with enhanced threat intelligence and support

• June 04, 2025 04 Jun'25

  Open source adoption faces reality checks

  Industry leaders lauded the power of open source to drive innovation but warned that its adoption requires significant effort, due diligence and a clear understanding of inherent complexities and licensing challenges

• June 02, 2025 02 Jun'25

  Cyber and digital get over £1bn to enhance UK’s national security

  The government has set out plans to spend over a billion pounds on digital and cyber warfare capabilities to enhance the UK’s ability to defend itself and fight offensive wars

• May 28, 2025 28 May'25

  UK biometric surveillance exists in ‘legal grey area’

  The rapid proliferation of ‘biometric mass surveillance technologies’ throughout the UK’s public and private sectors is taking place without legal certainty or adequate safeguards for the public

• May 27, 2025 27 May'25

  Maturing UK fintechs increase tech and cyber security hiring

  Increased hiring reflects that fintechs are maturing and now require more cyber security and compliance experts

• May 23, 2025 23 May'25

  Data embassies and US embargo halt give Saudi AI hope

  Gulf autocracy gets access to powerful AI chips subject to export ban and pursues legal reforms to make foreign computing firms feel comfortable about putting their data there

• May 22, 2025 22 May'25

  Lloyds and Nationwide to use UK finance sector LLM

  Industry-specific large language models could improve customer services, strengthen security and support regulatory compliance

• May 22, 2025 22 May'25

  HMRC begins escape from Fujitsu’s grip through £500m contract

  HMRC looking for a supplier to support its planned exit from three Fujitsu datacentre contracts

• May 22, 2025 22 May'25

  How to tackle your infrastructure technical debt

  Gartner analysts explain how infrastructure and operations teams can address the accumulation of outdated systems and make a compelling business case for upgrades

• May 21, 2025 21 May'25

  Extreme Networks ups networking AI ante with Platform One

  Leading cloud networking provider announces limited availability of next-gen networking platform attributed with reducing manual tasks by up to 90%

• May 21, 2025 21 May'25

  Red Hat touts OpenShift Virtualization momentum

  Enterprises are increasingly adopting Red Hat’s OpenShift Virtualization, driven by Broadcom’s VMware licensing changes and a desire for a stable, AI-ready platform, company executives revealed at the Red Hat Summit this week

• May 21, 2025 21 May'25

  Ransomware attacks dropped by a third last month

  Reported ransomware attacks eased off during April following a dramatic spike in the first quarter of 2025

• May 20, 2025 20 May'25

  Botched Post Office IT projects continue to drain public purse

  Millions more pounds of public money spent by the Post Office as a result of an IT error that exposed the personal details of Horizon victims

• May 20, 2025 20 May'25

  Retail cyber attacks hit food distributor Peter Green Chilled

  Cold chain services provider Peter Green Chilled, which supplies the likes of Aldi, Sainsbury’s and Tesco, has been forced to halt operations after succumbing to a ransomware attack

• May 20, 2025 20 May'25

  Rio Tinto overhauls IT operations with platform model

  Rio Tinto’s head of technology platforms outlines the mining giant’s move to an IT platform model designed to escape a reactive cycle of critical incidents and improve service quality for internal and external customers

• May 19, 2025 19 May'25

  Legal Aid Agency breach may encompass millions of people

  Legal Aid Agency says the data of anybody who applied for legal aid over the past 15 years has been compromised in a cyber attack

• May 16, 2025 16 May'25

  Kissflow finds its place in low-code market

  The supplier of low-code software development tools that cater to both citizen developers and IT professionals is experiencing rapid growth in Southeast Asia where it has been doubling its revenue over the past four years

• May 15, 2025 15 May'25

  NHS asks suppliers to sign up to cyber covenant

  NHS digital and security leaders call on their suppliers to commit to a cyber security charter as the health service works to improve its resilience in the face of growing threat levels

• May 14, 2025 14 May'25

  Scattered Spider retail attacks spreading to US, says Google

  Google’s threat intel analysts are aware of a number of in-progress cyber attacks against US retailers linked to the same Scattered Spider gang that supposedly attacked M&S and Co-op in the UK

• May 14, 2025 14 May'25

  BBVA creates ChatGPT Store and expands use of the GenAI tool

  Data reveals that bank employees are saving an average of almost three hours every week by using ChatGPT

• May 13, 2025 13 May'25

  May Patch Tuesday brings five exploited zero-days to fix

  Microsoft fixes five exploited, and two publicly disclosed, zero-days in the fifth Patch Tuesday update of 2025

• May 13, 2025 13 May'25

  Controversial Post Office Horizon system could stay until 2033

  Post Office seeks off-the-shelf Horizon replacement as part of £492m tender that includes ongoing support for Horizon up to 2033

• May 13, 2025 13 May'25

  Evidence reveals Post Office scandal victims short-changed in compensation payouts

  Subpostmasters who appealed compensation payments have significantly increased ‘worryingly undervalued’ settlements

• May 12, 2025 12 May'25

  Italian bank signs 10-year deal with Google Cloud

  UniCredit will transform operations through cloud, AI and data analytics technologies from Google Cloud

• May 08, 2025 08 May'25

  Government will miss cyber resiliency targets, MPs warn

  A Public Accounts Committee report on government cyber resilience finds that the Cabinet Office has been working hard to improve, but is likely to miss targets and needs a fundamentally different approach

• May 08, 2025 08 May'25

  US tells CNI orgs to stop connecting OT kit to the web

  US authorities have released guidance for owners of critical national infrastructure in the face of an undisclosed number of cyber incidents

• May 07, 2025 07 May'25

  Europe leads shift from cyber security ‘headcount gap’ to skills-based hiring

  Research from Sans Institute reveals European organisations are leading a global shift in hiring priorities, driven by regional regulatory frameworks

• May 07, 2025 07 May'25

  Chaos spreads at Co-op and M&S following DragonForce attacks

  No end is yet in sight for UK retailers subjected to apparent ransomware attacks

• May 07, 2025 07 May'25

  Oxford Uni adds cyber resilience module to MBA programme

  Oxford University’s Saïd Business School is working with cyber response specialist Sygnia to help future business leaders get on top of security