News

IT operations management and IT support

• July 18, 2019 18 Jul'19

  Welsh council aims to cut back-office processing costs by 95% through automation

  A council in South Wales is expecting to reduce the cost of human resources business processes by up to 95% through robotic process automation

• July 17, 2019 17 Jul'19

  Deutsche Bank’s public contraction is a major landmark for fintech

  German bank is cutting costs overall but is investing more in the latest digital technology as fintechs chip away at banking business

• July 16, 2019 16 Jul'19

  Dutch authorities temporarily halt datacentre construction

  Two local authorities in the Netherlands have put the brakes on datacentre construction to give them time to put policies in place to gain more control over builds

• July 15, 2019 15 Jul'19

  US judge dismisses challenge over Department of Defense mega-cloud contract

  The US Department of Defense looks set to award a $10bn cloud contract after a legal challenge to the procurement process failed

• July 11, 2019 11 Jul'19

  Zopa gets in-house tech ready for 2019 bank launch

  Peer-to-peer lender tests out banking platforms in anticipation of launching products in the UK before the end of this year

• July 10, 2019 10 Jul'19

  CDO interview: Julia Aymonier, École Hôtelière de Lausanne

  As organisations transform digitally, the roles of those leading these IT projects are changing too, says Julia Aymonier, CDO at Switzerland-based hospitality school École Hôtelière de Lausanne

• July 09, 2019 09 Jul'19

  Deutsche Bank cuts jobs but increases tech spend

  Deutsche Bank is making swingeing cuts to its workforce over the next two and a half years and has pinned its hopes on the latest technology to make it possible.

• July 08, 2019 08 Jul'19

  Thames Water uses ServiceNow to boost helpdesk efficiency

  AI-enabled monitoring helps IT to identify anomalies and improve service levels

• July 03, 2019 03 Jul'19

  One-third of people prefer instant reply from chatbot about finances to waiting for human reply

  Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation

• July 03, 2019 03 Jul'19

  APAC firms in developed markets warm up to cloud ERP

  A majority of large enterprises in Australia, New Zealand, Hong Kong and Singapore are planning to move their financial applications to the cloud within a year

• July 02, 2019 02 Jul'19

  CPS faces legal ruling over refusal to disclose emails with US on WikiLeaks and Assange extradition

  A court will decide whether the Crown Prosecution Service can refuse to neither confirm nor deny the existence of correspondence with US on investigations into Julian Assange and WikiLeaks

• July 02, 2019 02 Jul'19

  Post Office back-office error leaves subpostmaster with thousands of pounds extra

  The Post Office has admitted that some subpostmasters are at risk of accounts not balancing due to an error it does not understand

• June 26, 2019 26 Jun'19

  Nordic public dispels fears over AI and welcomes its advance

  People in the Nordic countries are more welcoming and less fearful of the advance of artificial intelligence than those in other regions

• June 25, 2019 25 Jun'19

  Half of Dutch IT decision-makers can’t explain blockchain technology

  IT decision-makers in the Netherlands know that blockchain has significant benefits, but half don’t understand how to apply it

• June 21, 2019 21 Jun'19

  CIOs experience stress, verbal and physical abuse during IT failures

  Business continuity involves more than the investment in resilient IT – staff and their families need support too