News

IT operations management and IT support

• November 28, 2025 28 Nov'25

  CCRC refers case based on third faulty Post Office system

  The latest Post Office prosecution to be sent to the Court of Appeal involves a third IT system in a 2001 case, after previous referrals for people convicted due to flaws in Horizon and Capture software

• November 27, 2025 27 Nov'25

  SAP selects Tata Consultancy Services to transform its IT operations

  Software firm agrees five-year IT transformation project with Indian outsourcing giant, taking relationship up to 20 years

• November 20, 2025 20 Nov'25

  Firstsource ditches labour arbitrage for AI-driven outcomes

  The business process services firm argues that the days of simple labour arbitrage are gone as it pushes an ‘un-BPO’ strategy led by AI and automation

• November 19, 2025 19 Nov'25

  Cloudflare contrite after worst outage since 2019

  Cloudflare CEO Matthew Prince apologises for the firm’s worst outage in years and shares details of how a change to database system permissions caused a cascading effect that brought down some of the web’s biggest names

• November 19, 2025 19 Nov'25

  Artificial intelligence helps Klarna double revenues with half the staff

  Swedish fintech has gradually replaced half of its staff with artificial intelligence and doubled its revenues

• November 18, 2025 18 Nov'25

  Ransomware resilience may be improving in the health sector

  A Sophos report on ransomware highlights resilience improvements among healthcare organisations but warns that the wider threat is still live and growing

• November 18, 2025 18 Nov'25

  Cloudflare outage disrupts public web services

  An outage at web traffic management specialist Cloudflare has caused disruption across the internet

• November 13, 2025 13 Nov'25

  Two-thirds of finance firms use suppliers for AI agent development

  Survey finds more banks and insurers are working with suppliers rather than going it alone when developing artificial intelligence agents

• November 12, 2025 12 Nov'25

  IT services companies and datacentres face regulation as cyber security bill reaches Parliament

  The Cyber Security and Resilience Bill will require large IT services companies, including datacentres, to report security incidents within 24 hours

• November 12, 2025 12 Nov'25

  How Japanese banking giant MUFG is using AI

  Japan’s largest bank aims to transform into an AI-native company by using agentic AI, changing how it handles data, and inking key partnerships with OpenAI and Sakana AI

• November 11, 2025 11 Nov'25

  National Highways to get more out of its data through single platform

  Government-owned organisation National Highways will get more out of its data through extended working with IT service provider

• October 31, 2025 31 Oct'25

  Cyber agencies co-sign Exchange Server security guide

  US and allied cyber agencies team up to try to nudge users to pay more attention to securing Microsoft Exchange Server

• October 30, 2025 30 Oct'25

  Post Office scandal investigator warns public inquiry about Horizon defect at large for years

  Forensic investigator who helped expose Horizon scandal described defect ‘sufficiently serious’ to inform public inquiry

• October 27, 2025 27 Oct'25

  Post Office paid one law firm more for inquiry representation than cost of actual inquiry

  Public inquiry into one of the biggest miscarriages of justice in UK history cost less to run than the Post Office paid one law firm for representation during the four-year process

• October 24, 2025 24 Oct'25

  Banks’ AI cost-cutting benefits won’t last, will ‘erode’ profits

  Banks are making significant cost savings through initial artificial intelligence implementations, but the technology will eventually hit their profits

• October 24, 2025 24 Oct'25

  Government awards Post Office £2m contract to search for its own Capture records

  Up to 1,500 claims expected from former users of the Post Office’s controversial Capture software

• October 24, 2025 24 Oct'25

  Canva to save 30,000 work hours with agentic AI

  The graphic design giant is training hundreds of staff on a low-code AI platform and agentic AI tools that are set to save around 30,000 person-hours this year and generate financial returns

• October 23, 2025 23 Oct'25

  Amid CISA cuts, US state launches first VDP

  Legislators in Annapolis, Maryland, have teamed up with Bugcrowd to launch a statewide vulnerability disclosure programme

• October 22, 2025 22 Oct'25

  Atos boss ‘utterly determined’ not to allow GenAI to pull up career drawbridge

  AI is being used in all sectors of the economy and society, but adopters must ensure the next generation of professionals are not denied a first rung on the ladder because of it

• October 20, 2025 20 Oct'25

  France’s Atos eyes UK public sector with investment in secure UK infrastructure

  French IT services supplier invests in highly secure and accredited UK-based infrastructure

• October 17, 2025 17 Oct'25

  AI talent war sees UBS recruit leadership from JPMorgan

  Research from Evident reveals US banks lead the way in AI adoption in the finance sector, with a talent war simmering

• October 14, 2025 14 Oct'25

  Infosys multiplies UK public sector revenue by 160 with £1.2bn NHS deal

  Gone are the days of Indian IT suppliers being shunned in UK government contracts through job and security fears

• October 13, 2025 13 Oct'25

  UK police to upgrade illicit asset recovery system

  A new system is being developed by the Police Digital Service and NEC Software Solutions to help manage the recovery of criminal assets, replacing 20-year-old legacy infrastructure

• October 08, 2025 08 Oct'25

  Qilin gang claims cyber attack on Japanese brewing giant

  The Qilin ransomware gang has claimed responsibility for a cyber attack that has halted brewing at Asahi Group Holdings, causing Japanese retailers to run low on beer

• October 02, 2025 02 Oct'25

  Singtel debuts low-code platform to ease AI deployment

  Singtel’s AI Studio, part of its CUBΣ network-as-a-service offering, aims to simplify AI development and deployment while addressing enterprise concerns around security and data sovereignty

• October 01, 2025 01 Oct'25

  US government shutdown stalls cyber intel sharing

  A key US law covering cyber security intelligence sharing has expired without an extension or replacement amid a total shutdown of the federal government, putting global security collaboration at risk.

• October 01, 2025 01 Oct'25

  Interview: Wayne Barlow, head of terminal products, Bloomberg

  Techie turned business leader Wayne Barlow heads up the development of Bloomberg’s customer-touching terminal software

• September 30, 2025 30 Sep'25

  Bank of America builds GenAI assistant for instant answers for customers

  Queries that would take an employee an hour to answer are completed almost instantaneously with the Bank of America’s generative AI assistant

• September 29, 2025 29 Sep'25

  Harrods hit by second cyber attack in six months

  Data on approximately 430,000 Harrods shoppers was stolen in a third-party breach, but the cyber attack is not related to an earlier Scattered Spider incident, says the retailer

• September 29, 2025 29 Sep'25

  Global payments network Swift builds blockchain capability

  Not-for-profit global payments network to initially use blockchain-based shared ledger for cross-border payments, with further use cases to follow

• September 29, 2025 29 Sep'25

  Interview: GitLab CTO on freeing developers for innovation with AI

  Sabrina Farmer explains how GitLab’s platform for the software development lifecycle is using artificial intelligence to help eliminate developer toil and drive innovation

• September 26, 2025 26 Sep'25

  Okta CEO: AI security and identity security are one and the same

  At Oktane 2025 in Las Vegas, Okta CEO Todd McKinnon describes AI security and identity security as inseparable as he tees up a series of agentic security innovations

• September 26, 2025 26 Sep'25

  How Mediacorp stops livestreams from freezing at key moments

  Singapore’s national broadcaster has achieved a 99.5% crash-free rate for its mobile apps by using observability tools to find and fix issues in real time, ensuring a smoother experience for users

• September 24, 2025 24 Sep'25

  Oktane 2025: Okta takes aim at agentic AI governance gap

  Identity specialist Okta is laying the groundwork for a number of incoming announcements designed to help its customers get to grips with the challenge of securing non-human, agentic identities.

• September 23, 2025 23 Sep'25

  SolarWinds warns over dangerous RCE flaw

  A newly uncovered RCE flaw in SolarWinds’ helpdesk product bypasses two previously issued fixes, and users should prioritise updates as exploitation is likely to occur

• September 23, 2025 23 Sep'25

  ‘Our worst day’: The untold story of the Electoral Commission cyber attack

  As head of digital at The Electoral Commission, Andrew Simpson’s mettle was tested when threat actors gained access to the regulator’s email systems and accessed sensitive voter data. Three years on, he tells his story to Computer Weekly

• September 18, 2025 18 Sep'25

  UK banks still run software code written more than 60 years ago

  More than half of UK banks still rely on computer code written in or before the 1970s, and which is understood by only a few of their staff

• September 17, 2025 17 Sep'25

  Lufthansa pilots EU Digital Identity Wallet-based travel

  Travellers will only be required to tap their phone to pass the various steps of checking in and boarding aircraft

• September 17, 2025 17 Sep'25

  NCC: How RaaS team-ups help Scattered Spider enhance its attacks

  Scattered Spider’s alliances with ransomware-as-a-service gangs act as a force multiplier for the scope, and number, of its cyber attacks, according to NCC Group analysts

• September 16, 2025 16 Sep'25

  Telcos urged to ‘delayer’ for survival and growth

  Faced with commoditised services and low returns, telcos must radically restructure into separate infrastructure, network and service units to unlock value and innovate, says Kearney

• September 15, 2025 15 Sep'25

  Arqit to support NCSC’s post-quantum cryptography pilot

  Quantum specialist Arqit will provide specialised post-quantum migration planning services to organisations preparing to address the imminent risks to traditional cryptography

• September 11, 2025 11 Sep'25

  M&S parts ways with CTO after cyber attack

  M&S chief digital and technology officer Rachel Higham steps back from her role in the wake of the April 2025 cyber attack on the retailer’s systems

• September 11, 2025 11 Sep'25

  Students an increasing source of cyber threat in UK schools

  Insider threats arising from student activity now appears to be the chief cause of notifiable cyber or data breach incidents in Britain’s schools

• September 10, 2025 10 Sep'25

  Splunk.conf: Cisco and Splunk expand agentic SOC vision

  The arrival of agentic AI in the security operations centre heralds an era of simplification for security professionals, Splunk claims

• September 09, 2025 09 Sep'25

  Splunk.conf: Splunk urges users to eat their ‘cyber veggies’

  The dawn of AI-enabled cyber attacks makes it even more important for defenders to bring their A-game, particularly when it comes to getting the basics right

• September 05, 2025 05 Sep'25

  US politicians ponder Wimwig cyber intel sharing law

  US cyber data sharing legislation is set to replace an Obama-era law, but time is running out to get it over the line, with global ramifications for the security industry, and intelligence and law enforcement communities

• September 05, 2025 05 Sep'25

  Lloyds Bank to use Workday software to help select staff for redundancy

  Lloyds Banking Group will analyse data on HR software to help it select staff for redundancy

• September 05, 2025 05 Sep'25

  How Metrobank is tapping VMware Cloud Foundation

  The Philippine bank has adopted nearly all of the capabilities in VMware’s private cloud platform to modernise its IT infrastructure while reaping cost savings

• September 04, 2025 04 Sep'25

  Number of UK banks reporting AI-driven productivity improvements doubles

  Survey shows that half of UK banks will increase spending on artificial intelligence as more see AI-related productivity gains

• September 03, 2025 03 Sep'25

  IT departments face huge Windows 10 support bill

  When Windows 10 reaches end-of-life on October 14th, organisations will need to purchase an Extended Support contract to receive Microsoft patches