News

IT operations management and IT support

• September 21, 2018 21 Sep'18

  Businesses that take humans with them on robotics journeys gain the most

  Businesses that put human development at the centre of their automation strategies will profit the most

• September 21, 2018 21 Sep'18

  Foreshadow mitigation obscures licensing impact

  Performance of virtual machines could be severely affected by the workaround for Intel’s latest processor flaw. To compensate, more processors will be needed

• September 20, 2018 20 Sep'18

  Growing reliance on cloud will need tighter IT management

  By 2022, over $1.3tn will be spent on cloud computing and related services globally, and IT leaders will need to figure out how to manage it all

• September 19, 2018 19 Sep'18

  Santander plans UK tech hub in Milton Keynes

  Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff

• September 17, 2018 17 Sep'18

  Nationwide Building Society adds over a billion pounds to IT spend

  Nationwide is increasing the budget for its latest multi-year IT project

• September 17, 2018 17 Sep'18

  Middle East hungry for digitisation, says GE’s Bill Ruh

  The Middle East is among the most enthusiastic regions in terms of applying digital business models to traditional industries

• September 13, 2018 13 Sep'18

  Tech Nation startup programme demonstrates richness of UK fintech

  A Tech Nation programme to support the UK's financial technology startups demonstrates the increasingly diverse range of business-to-business products and services available through the country's fintech community

• September 12, 2018 12 Sep'18

  Two-thirds of emails not clean, says research

  Two-thirds of emails don't make it to the inbox because security systems consider them unsafe, according to research

• September 12, 2018 12 Sep'18

  AIOps killed the IT support star

  There is no room for IT support stars, who can fix anything. As complexity increases, automation and machine learning are the only options

• September 10, 2018 10 Sep'18

  Software maintenance contracts lack scrutiny

  Paying a fifth of the original software contract value every year for support, big fixes and updates does not seem like good value for money

• September 06, 2018 06 Sep'18

  Arriva ITSM implementation delivers beyond expectations

  Transport company replaces several tools with a single cloud-based ITSM platform

• August 28, 2018 28 Aug'18

  Finland government to review public procurement laws

  Finland's government is putting its procurement laws under the spotlight after a major IT fraud

• August 22, 2018 22 Aug'18

  Language barrier won’t hold back chatbots in the Netherlands

  The use of chatbots by Dutch organisations is on the up, with KLM's chatbot a pioneering example

• August 20, 2018 20 Aug'18

  Swedish government and industry address IT skills shortage

  Sweden faces major challenges in resourcing its growing IT sector with the right talent

• August 20, 2018 20 Aug'18

  Why networking is the last frontier of IT automation

  Most organisations still manage networks manually, despite the cost and time needed in doing so, primarily because the impact of breaking something is much higher