News

IT operations management and IT support

• November 05, 2013 05 Nov'13

  University cuts software installation time from days to hours

  The University of Dundee claims to have reduced the time its central IT department takes to install software to over 1,300 academics from days to hours, after investing in privilege management software

• October 31, 2013 31 Oct'13

  BT Sport hits telecoms giant’s profits

  The UK telecoms firm reports a fall in profits as it continues to invest into its new television services

• October 25, 2013 25 Oct'13

  Companies should rethink how they manage workforce, says Oracle

  Companies need to radically re-think the way they manage their workforce, as they start recruiting the next generation of employees, the president of Oracle said yesterday

• October 10, 2013 10 Oct'13

  Case study: Bensons for Beds owner opts for third-party datacentre and managed services

  Owner of Bensons for Beds and Harveys furniture stores outsources IT infrastructure and adopts third-party datacentre

• October 04, 2013 04 Oct'13

  CIOs are underselling IT to business

  Study reveals that business leaders do not understand what the IT department does, while CIOs are selling themselves short

• September 30, 2013 30 Sep'13

  Europe fails to invest in downtimes

  Enterasys CEO Chris Crowell says economic downturns are the best times to invest, but with more activity in the US than Europe

• September 25, 2013 25 Sep'13

  Gmail outage: CIOs must be prepared for the unexpected

  Even class-leading cloud services can and will fail. How can IT departments build in resilience to cloud computing outages?

• September 25, 2013 25 Sep'13

  Google to rethink resilient networking following dual failure

  In spite of running a dual redundant network, Google's Gmail system has had a major failure.

• September 23, 2013 23 Sep'13

  Poundland outsources end-to-end datacentre management to NextiraOne

  Discount retailer Poundland has signed a multi-year contract with NextiraOne for complete datacentre infrastructure management

• September 13, 2013 13 Sep'13

  Businesses hit digital roadblock due to paper processes

  A survey of business and IT leaders has found that paper-based processes are creating inefficiencies

• September 11, 2013 11 Sep'13

  £480bn of government revenue depends on "risky" legacy IT

  Almost £480bn of the UK government’s revenues are dependent on legacy IT systems that “could present a very significant risk”

• September 05, 2013 05 Sep'13

  Thames Water benchmarks IT to improve service efficiency

  Thames Water has been using IT benchmarking services from ImprovIT to see how well IT is run compared with other utilities

• September 03, 2013 03 Sep'13

  Companies risk project over-runs as training budgets cut

  Businesses risk a return to late, over-running IT projects, following a sharp decline in investment in project- management training.

• August 23, 2013 23 Aug'13

  NULL AND VOID

  Microsoft’s eccentric CEO will step down from his role once his successor has been chosen

• August 19, 2013 19 Aug'13

  Case study: Derby school upgrades IT to make teaching more engaging

  Noel-Baker Community School virtualises datacentre to help students learn in a more engaging way and to provide an automated IT infrastructure

• August 15, 2013 15 Aug'13

  Quick thinking security consultant Secarma saves charity data loss

  Hypoparathyroidism charity HPTH UK avoided a big fine from the information commissioner thanks to quick thinking from Secarma

• July 31, 2013 31 Jul'13

  Case study: Nexor dumps ageing proprietary operating system for open source OS

  IT services company Nexor is migrating to the open source Red Hat Enterprise Linux operating system for efficiency

• July 30, 2013 30 Jul'13

  Windows XP migration: Reassess your desktop IT strategy

  The cost of PCs has remained pretty stable over the past year, but people are expected to pay a big premium for hybrid devices. Is it time to rethink desktop IT?

• July 25, 2013 25 Jul'13

  Balfour Beatty tackles IT simplification through Fujitsu contract

  Balfour Beatty signed an agreement with Fujitsu to transform its IT infrastructure and outsource second line support

• July 05, 2013 05 Jul'13

  Dutch retailer picks IBM cloud for merchandising

  Netherlands online retailer Wehkamp chooses IBM’s cloud-based merchandise analytics tool to manage price cuts and clearance

• June 24, 2013 24 Jun'13

  Windows 8.1 plus new processors improve PC market

  The introduction of new Intel processors running the Windows 8.1 update will slow the decline of PC sales according to Gartner

• June 19, 2013 19 Jun'13

  GE creates partnership to build industrial internet

  GE has partnered with Accenture, Amazon and Pivotal to develop a big data-based services business for its products

• June 17, 2013 17 Jun'13

  IT departments to shrink dramatically within five years as cloud takes over

  IT professionals will need to rethink their careers as corporate IT departments undergo a radical restructuring over the next five years

• June 06, 2013 06 Jun'13

  European hotspots rip off Wi-Fi users

  Almost all mobile workers have had personal experience of costly Wi-Fi, a survey has found

• June 05, 2013 05 Jun'13

  IT not ready to be the ‘Apple Genius Bar’

  Aruba Networks' study shows BYOD will shape future of the enterprise, but CMO says the IT department needs to change for the mobile era

• June 03, 2013 03 Jun'13

  Care home operator manages Apple estate with Absolute

  Software firm offers the right MDM solutions for LNT Group to manage a fleet of iPhones without needing individual iTunes accounts.

• May 31, 2013 31 May'13

  Cambridge Academies to save 70% in licensing cost with new datacentre strategy

  A datacentre upgrade and use of a unified communication and management system across all its schools will help the Trust yield savings

• May 17, 2013 17 May'13

  BlackBerry Live 2013: ING Direct pilots BB10 devices and BES10 for management

  Online bank ING Direct is undergoing a pilot with BlackBerry’s BB10 operating system, involving 300 Z10 and Q10 smartphones

• May 14, 2013 14 May'13

  Green Grid highlights crucial role of datacentre facility operator

  A datacentre facility operator should be involved throughout IT lifecycle to optimise energy efficiency and minimise complications

• May 10, 2013 10 May'13

  Rivals Microsoft and AWS engage in joint development project for cloud computing

  Public cloud rivals Microsoft and AWS have collaborated to help users manage Windows workloads on AWS cloud easily

• May 10, 2013 10 May'13

  CIO Interview: Graeme Hackland, CIO, Lotus F1 Team

  Graeme Hackland, CIO of Lotus F1, has worked for the race car team for 16 years. He has seen major changes in IT both on and off the track

• May 08, 2013 08 May'13

  Virtualisation and automation help Jaguar Land Rover increase output

  Jaguar Land Rover launched a five-year IT upgrade project including virtualisation and automation and it has already started reaping benefits

• May 01, 2013 01 May'13

  Technology fail during US 2012 election day averted by practising failure

  A “catastrophic” IT failure was avoided on the US presidential election day due to rigorous testing of the IT infrastructure

• April 30, 2013 30 Apr'13

  Case study: How SAP runs Cape Town

  For the past 10 years, SAP has been running the city of Cape Town, South Africa

• March 28, 2013 28 Mar'13

  Patients and doctors must push for a paperless NHS, says Intellect report

  IT trade body Intellect says patients and doctors must undergo cultural change to realise government's ambition of a paperless NHS by 2018

• February 18, 2013 18 Feb'13

  Intellect builds better understanding of automation in UK

  IT industry body Intellect is wants to raise awareness of the benefits that automation software can bring to UK business

• February 14, 2013 14 Feb'13

  Southwest One outsourcing achieves 10% of target savings

  Somerset council's Southwest One outsourcing venture achieved just 10% of the savings initially targeted half way through the programme

• January 17, 2013 17 Jan'13

  Government CIO Andy Nelson tipped for DWP CIO

  Government chief information officer Andy Nelson has been tipped as the next CIO at the Department for Work and Pensions (DWP)

• December 13, 2012 13 Dec'12

  IT budgets to rise in 2013 despite downturn

  IT budgets will grow by 2% next year in Europe, a study of 180 companies with an IT spending power of $52bn reveals.

• December 12, 2012 12 Dec'12

  Low-level tasks eat up 30% of IT departments' time, report reveals

  IT departments spend 30% of their time carrying out basic tasks and are growing frustrated with the lack of time available to focus on transformational work

• November 06, 2012 06 Nov'12

  Gartner Symposium: RBS emulates Amazon with private cloud

  Royal Bank of Scotland has developed a private cloud to support its application development process, using Amazon best practices

• October 05, 2012 05 Oct'12

  Interview: Gwyn Thomas, CIO of the Welsh Government

  Gwyn Thomas, CIO of the Welsh Assembly, says a pragmatic leadership approach was key to the success of Wales's public sector IT

• September 10, 2012 10 Sep'12

  Indian IT services firm Infosys buys management consultancy Lodestone

  Indian IT services provider Infosys has grown its business consultancy with the acquisition of Swiss-based management consultancy Lodestone

• August 14, 2012 14 Aug'12

  Macmillan runs roadshows to address resistance to service management

  Cancer charity Macmillan used a series of roadshows to overcome user resistance when it upgraded its IT service management (ITSM)

• July 19, 2012 19 Jul'12

  Co-op uses Lloyds managed service in branch acquisition

  The Co-operative bank will switch to Lloyds TSB's IT platform when it buys the 632 Lloyds TSB and Cheltenham and Gloucester branches

• July 17, 2012 17 Jul'12

  IT consultancy rises in construction and transportation sectors

  Finance and the public sector remain IT consultancies' biggest clients but the construction and transportation sectors are increasing their use

• July 03, 2012 03 Jul'12

  Hotels.com goes agile and in-shores development team

  Hotels.com has brought its offshore development team in-house to cut software product cycles from 26 weeks to a fortnight

• June 21, 2012 21 Jun'12

  Forrester: The costs and benefits of BYOD

  People are willing to spend more than £1,200 to buy their own devices, which questions the need for IT departments to continue purchasing and supporting PCs

• June 18, 2012 18 Jun'12

  US Sequoia machine takes title of fastest supercomputer

  The US has overtaken Japan in the race for the world’s fastest supercomputer, with the Sequoia computer achieving 16.32 petaflop/s

• June 13, 2012 13 Jun'12

  Shop Direct deploys software to automate business processes

  Online shopping giant Shop Direct has deployed software to automate business processes without eating into the IT department’s busy timetable

• May 22, 2012 22 May'12

  CIOs need to 'relinquish their control of technology'

  CIOs will need to take a hands-off approach to IT as the speed of digital technology gathers pace, says Ovum analyst

• May 14, 2012 14 May'12

  Huawei wins managed services contract for O2 network

  Chinese telecoms firm Huawei is hired by O2 parent Telefónica to plan and maintain its mobile network in the UK

• May 14, 2012 14 May'12

  SAP tech support needs to improve, say BusinessObjects users

  SAP technical support needs to improve, according to 40% of BusinessObjects users in 96 organisations polled by the UK & Ireland SAP User Group

• May 09, 2012 09 May'12

  IT managers in ‘true denial’ of BYOD

  Juniper Network’s trusted mobility index shows 65% of UK IT managers don’t think employees are using unsupported devices

• April 18, 2012 18 Apr'12

  Government unaware how much it pays for e-mail services

  Government departments do not know how much they are spending on e-mail services, according to research by Computer Weekly.

• April 17, 2012 17 Apr'12

  Enterprise Holdings uses ServiceNow to boost IT management

  Car rental company Enterprise Holdings is deploying ServiceNow’s cloud services for IT service automation.

• April 10, 2012 10 Apr'12

  Tokyo-Mitsubishi Bank deploys Wyse to boost desktop security

  Tokyo-Mitsubishi Bank is replacing desktop PCs with a virtual desktop infrastructure using Wyse desktop and mobile thin clients

• April 02, 2012 02 Apr'12

  How the public sector can make shared services work

  The prize for public sector savings through shared services arrangements is huge. We examine what makes such projects work.

• March 28, 2012 28 Mar'12

  CIO interview: Rob Ray, FA digital and IT director

  Technology is a relatively new addition to the 139-year-old institution of the Football Association, says IT chief Rob Ray.

• March 23, 2012 23 Mar'12

  Information management: lessons from the public sector

  Freeform Dynamics identifies the lessons organisations can learn from the public sector's approach to information management

• March 14, 2012 14 Mar'12

  Lloyds Banking Group cuts another 593 IT jobs

  Lloyds Banking Group is cutting a further 593 UK IT jobs, most of which will be offshored to India.

• March 01, 2012 01 Mar'12

  RSA 2012: IT security experts urge enterprises to ban smartphone BYOD schemes

  Enterprises should ban employees from using their own smartphones for work, a panel of IT security practitioners told the RSA Conference 2012

• February 28, 2012 28 Feb'12

  Social media to support business continuity

  Three-quarters of organisations will use social media as part of their business continuity management (BCM) strategies by 2015 with communication during crises a key component of its role.

• February 24, 2012 24 Feb'12

  More than two-thirds of companies risk downtime, survey reveals

  Most companies are risking downtime of their critical business systems in the light of recent data breaches suffered by third-party digital certificate authorities (CAs), a survey has revealed.

• February 24, 2012 24 Feb'12

  Heads of finance hate big-bang IT projects

  Big bang, long-term, strategic, transformational IT projects no longer make sense, says a panel of CFOs.

• February 23, 2012 23 Feb'12

  Interview: Ian Watmore, Cabinet Office permanent secretary

  Ian Watmore was the first ever government CIO in 2004. Now he oversees government IT policy as the top Cabinet Office civil servant.

• February 09, 2012 09 Feb'12

  Hybrid clouds most popular with UK business, survey reveals

  Hybrid clouds are the most popular cloud computing models with UK businesses, a survey has revealed.

• February 07, 2012 07 Feb'12

  Survey reveals need for new approach to back-up and recovery

  Traditional approaches to back-up and recovery of IT systems no longer work and a new approach is needed, a survey of more than 1,400 IT professionals worldwide has revealed.

• February 03, 2012 03 Feb'12

  Innovation and optimisation top UK’s 2012 IT agenda, survey shows

  2012 will be a year of change and smarter working, with IT departments focused on improving processes and finding ‘new ways of doing things’, according to a survey by The Corporate IT Forum.

• January 26, 2012 26 Jan'12

  UK government opens up IT procurement

  The UK government is to release a consulting paper to determine software standards to open up the government IT market to SMEs

• December 29, 2011 29 Dec'11

  Top 10 premium content articles of 2011

  Sign up to Computer Weekly's research library to download the top 10 research reports from 2011.

• December 23, 2011 23 Dec'11

  Top 10 business software stories of 2011

  Businesses and software suppliers are adopting new models, strategies and technologies in an increasingly cloud-based IT world.

• December 13, 2011 13 Dec'11

  CIOs believe cloud, SaaS, consumerisation and mobility increase risk

  Business models such as cloud computing and trends such as the consumerisation of IT, social media and mobility are exposing performance blind spots in IT management, a CIO survey has revealed.

• December 07, 2011 07 Dec'11

  CIO interview: Julian Burnett, chief technology officer, Sainsbury’s

  On plans for IT project delivery at Sainsbury’s, as well as the move to a multichannel set-up, outsourcing, innovation and skills development.

• November 30, 2011 30 Nov'11

  CIO interview: John Finch, global CIO, Experian

  John Finch, global CIO of Experian, discusses his plans to simplify supplier management and his approach to people development.

• November 29, 2011 29 Nov'11

  Standard Life overhauls IT department and cuts jobs

  Insurer Standard Life is to axe a number of IT staff following a review of its IT and operations division.

• November 24, 2011 24 Nov'11

  SAP extends Business Suite 7 maintenance: What is the real reason?

  SAP has extended maintenance for Business Suite 7 from 2016 to 2020, supposedly to give customers predictability and remove the burden of upgrades.

• November 24, 2011 24 Nov'11

  IBM begins expanding operations in India

  IBM has expanded operations in India by opening three new regional branches, taking the total number of offices in the country to 18.

• November 23, 2011 23 Nov'11

  Facebook security still has a long way to go, say experts

  Facebook may have dealt with the storm of spam attacks that caused violent and pornographic images to be posted on some users’ profile pages but security issues remain, say experts.

• November 15, 2011 15 Nov'11

  Warren Buffett invests $10.7bn in IBM

  Investor Warren Buffett has bought $10.7bn (£6.7bn) of shares in IBM, giving him a 5.5% stake in the company.

• November 14, 2011 14 Nov'11

  CIO Interview: IT should drive company innovation, says SAP's Oliver Bussmann

  Driving innovation has become one of the key roles of the chief information officer, says Oliver Bussmann, CIO at business software maker SAP.

• November 07, 2011 07 Nov'11

  HSBC suffers core services downtime

  Customers of HSBC across the world have had their cards rejected as the bank suffers a major technical problem.

• November 03, 2011 03 Nov'11

  SAP on track to achieve 2011 greenhouse gas emissions target

  Enterprise software maker SAP decreased greenhouse gas emissions by 2% per employee in the quarter ended 30 September, compared with the same period in 2010, according to the company's quarterly sustainability report.

• October 31, 2011 31 Oct'11

  Is the offshore contact centre honeymoon over?

  Western businesses are shying away from investing in offshore contact centres due to social and business pressures.

• April 18, 2011 18 Apr'11

  Microsoft executive's departure sparks Apple cloud rumours

  Reports that Apple has hired a senior Microsoft datacentre expert have sparked speculation of the company's plans to expand its cloud services portfolio....

• April 07, 2011 07 Apr'11

  Dell to invest $1bn in cloud computing services

  Dell will invest $1bn (£613m) into new cloud-based technologies and datacentres during its current fiscal year.

• April 04, 2011 04 Apr'11

  Councils should share services to improve websites, says Socitm

  Councils seeking to improve their websites should move to shared services to update their websites with other public providers, according to a report from the body for public sector IT professionals.

• March 30, 2011 30 Mar'11

  Will government IT be better without an oligopoly?

  The government has reaffirmed its desire to end the dominance of a small group of IT service providers in the public sector.

• March 24, 2011 24 Mar'11

  Doing something funny in the cloud

  IT leaders are well aware of the potential of the cloud, and some early adopters, such as Comic Relief, are already introducing cloud services into their IT strategy.

• February 25, 2011 25 Feb'11

  Lloyds Banking Group IT underpins recovery

  Lloyds Banking Group returned to profit in 2010 with its IT strategy central to the bank's cost cutting and service delivery HBOS.

• February 15, 2011 15 Feb'11

  IT vital to 2011 public sector strategy, say council IT chiefs

  IT is central to enabling public service reform, according to local government directors.

• February 07, 2011 07 Feb'11

  Austerity drives councils into U-turn on shared services

  Around nine out of 10 local authorities will move to shared services in the next two years, according to a survey of senior local authority managers by Browne Jacobson.

• January 26, 2011 26 Jan'11

  SAP reports 25% increase in sales

  Sales of SAP software and related services grew 35% and 25% respectively during Q4 2010, compared to the same period in 2009.

• January 05, 2011 05 Jan'11

  How far can European IT services consolidation go?

  A late rush of merger and acquisition activity in the European IT services sector in 2010 could be an indication of things to come.

• January 03, 2011 03 Jan'11

  2010 Review: Top 10 analyst reports

  There is a wealth of information in our CW+ premium content service to help IT decision-makers. Here's the top 10 in 2010.

• December 28, 2010 28 Dec'10

  2010 Review: Top 10 financial services IT stories

  Financial services firms are the biggest spenders on IT and as such are one of the powerhouses of the UK IT sector. We look back at the top 10 financial services stories from 2010.

• December 17, 2010 17 Dec'10

  Open standards pave the way for pan-European public services

  The European Commission has announced a plan to build an agile suite of pan-European public services through the loose integration of computer systems

• December 14, 2010 14 Dec'10

  Deutsche Bank selects TCS core banking system

  Deutsche Bank is replacing multiple legacy systems with a banking platform from Tata Consultancy Services (TCS) as it updates its global transaction banking.

• December 09, 2010 09 Dec'10

  Councils to save £11m by moving to shared services

  Havering and Newham councils expect to save more than £11m by extending shared services across both boroughs.

• December 07, 2010 07 Dec'10

  Shared services throw lifeline to budget-stripped councils

  With local authorities set to be handed reduced budgets, now could be the time for them to share back-office functions.