News
IT operations management and IT support
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June 13, 2012
13
Jun'12
Shop Direct deploys software to automate business processes
Online shopping giant Shop Direct has deployed software to automate business processes without eating into the IT department’s busy timetable
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May 22, 2012
22
May'12
CIOs need to 'relinquish their control of technology'
CIOs will need to take a hands-off approach to IT as the speed of digital technology gathers pace, says Ovum analyst
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May 14, 2012
14
May'12
Huawei wins managed services contract for O2 network
Chinese telecoms firm Huawei is hired by O2 parent Telefónica to plan and maintain its mobile network in the UK
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May 14, 2012
14
May'12
SAP tech support needs to improve, say BusinessObjects users
SAP technical support needs to improve, according to 40% of BusinessObjects users in 96 organisations polled by the UK & Ireland SAP User Group
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May 09, 2012
09
May'12
IT managers in ‘true denial’ of BYOD
Juniper Network’s trusted mobility index shows 65% of UK IT managers don’t think employees are using unsupported devices
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April 18, 2012
18
Apr'12
Government unaware how much it pays for e-mail services
Government departments do not know how much they are spending on e-mail services, according to research by Computer Weekly.
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April 17, 2012
17
Apr'12
Enterprise Holdings uses ServiceNow to boost IT management
Car rental company Enterprise Holdings is deploying ServiceNow’s cloud services for IT service automation.
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April 10, 2012
10
Apr'12
Tokyo-Mitsubishi Bank deploys Wyse to boost desktop security
Tokyo-Mitsubishi Bank is replacing desktop PCs with a virtual desktop infrastructure using Wyse desktop and mobile thin clients
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April 02, 2012
02
Apr'12
How the public sector can make shared services work
The prize for public sector savings through shared services arrangements is huge. We examine what makes such projects work.
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March 28, 2012
28
Mar'12
CIO interview: Rob Ray, FA digital and IT director
Technology is a relatively new addition to the 139-year-old institution of the Football Association, says IT chief Rob Ray.
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March 23, 2012
23
Mar'12
Information management: lessons from the public sector
Freeform Dynamics identifies the lessons organisations can learn from the public sector's approach to information management
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March 14, 2012
14
Mar'12
Lloyds Banking Group cuts another 593 IT jobs
Lloyds Banking Group is cutting a further 593 UK IT jobs, most of which will be offshored to India.
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March 01, 2012
01
Mar'12
RSA 2012: IT security experts urge enterprises to ban smartphone BYOD schemes
Enterprises should ban employees from using their own smartphones for work, a panel of IT security practitioners told the RSA Conference 2012
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February 28, 2012
28
Feb'12
Social media to support business continuity
Three-quarters of organisations will use social media as part of their business continuity management (BCM) strategies by 2015 with communication during crises a key component of its role.
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February 24, 2012
24
Feb'12
More than two-thirds of companies risk downtime, survey reveals
Most companies are risking downtime of their critical business systems in the light of recent data breaches suffered by third-party digital certificate authorities (CAs), a survey has revealed.
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February 24, 2012
24
Feb'12
Heads of finance hate big-bang IT projects
Big bang, long-term, strategic, transformational IT projects no longer make sense, says a panel of CFOs.
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February 23, 2012
23
Feb'12
Interview: Ian Watmore, Cabinet Office permanent secretary
Ian Watmore was the first ever government CIO in 2004. Now he oversees government IT policy as the top Cabinet Office civil servant.
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February 09, 2012
09
Feb'12
Hybrid clouds most popular with UK business, survey reveals
Hybrid clouds are the most popular cloud computing models with UK businesses, a survey has revealed.
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February 07, 2012
07
Feb'12
Survey reveals need for new approach to back-up and recovery
Traditional approaches to back-up and recovery of IT systems no longer work and a new approach is needed, a survey of more than 1,400 IT professionals worldwide has revealed.
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February 03, 2012
03
Feb'12
Innovation and optimisation top UK’s 2012 IT agenda, survey shows
2012 will be a year of change and smarter working, with IT departments focused on improving processes and finding ‘new ways of doing things’, according to a survey by The Corporate IT Forum.
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January 26, 2012
26
Jan'12
UK government opens up IT procurement
The UK government is to release a consulting paper to determine software standards to open up the government IT market to SMEs
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December 29, 2011
29
Dec'11
Top 10 premium content articles of 2011
Sign up to Computer Weekly's research library to download the top 10 research reports from 2011.
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December 23, 2011
23
Dec'11
Top 10 business software stories of 2011
Businesses and software suppliers are adopting new models, strategies and technologies in an increasingly cloud-based IT world.
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December 13, 2011
13
Dec'11
CIOs believe cloud, SaaS, consumerisation and mobility increase risk
Business models such as cloud computing and trends such as the consumerisation of IT, social media and mobility are exposing performance blind spots in IT management, a CIO survey has revealed.
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December 07, 2011
07
Dec'11
CIO interview: Julian Burnett, chief technology officer, Sainsbury’s
On plans for IT project delivery at Sainsbury’s, as well as the move to a multichannel set-up, outsourcing, innovation and skills development.
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November 30, 2011
30
Nov'11
CIO interview: John Finch, global CIO, Experian
John Finch, global CIO of Experian, discusses his plans to simplify supplier management and his approach to people development.
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November 29, 2011
29
Nov'11
Standard Life overhauls IT department and cuts jobs
Insurer Standard Life is to axe a number of IT staff following a review of its IT and operations division.
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November 24, 2011
24
Nov'11
SAP extends Business Suite 7 maintenance: What is the real reason?
SAP has extended maintenance for Business Suite 7 from 2016 to 2020, supposedly to give customers predictability and remove the burden of upgrades.
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November 24, 2011
24
Nov'11
IBM begins expanding operations in India
IBM has expanded operations in India by opening three new regional branches, taking the total number of offices in the country to 18.
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November 23, 2011
23
Nov'11
Facebook security still has a long way to go, say experts
Facebook may have dealt with the storm of spam attacks that caused violent and pornographic images to be posted on some users’ profile pages but security issues remain, say experts.
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November 15, 2011
15
Nov'11
Warren Buffett invests $10.7bn in IBM
Investor Warren Buffett has bought $10.7bn (£6.7bn) of shares in IBM, giving him a 5.5% stake in the company.
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November 14, 2011
14
Nov'11
CIO Interview: IT should drive company innovation, says SAP's Oliver Bussmann
Driving innovation has become one of the key roles of the chief information officer, says Oliver Bussmann, CIO at business software maker SAP.
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November 07, 2011
07
Nov'11
HSBC suffers core services downtime
Customers of HSBC across the world have had their cards rejected as the bank suffers a major technical problem.
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November 03, 2011
03
Nov'11
SAP on track to achieve 2011 greenhouse gas emissions target
Enterprise software maker SAP decreased greenhouse gas emissions by 2% per employee in the quarter ended 30 September, compared with the same period in 2010, according to the company's quarterly sustainability report.
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October 31, 2011
31
Oct'11
Is the offshore contact centre honeymoon over?
Western businesses are shying away from investing in offshore contact centres due to social and business pressures.
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April 18, 2011
18
Apr'11
Microsoft executive's departure sparks Apple cloud rumours
Reports that Apple has hired a senior Microsoft datacentre expert have sparked speculation of the company's plans to expand its cloud services portfolio....
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April 07, 2011
07
Apr'11
Dell to invest $1bn in cloud computing services
Dell will invest $1bn (£613m) into new cloud-based technologies and datacentres during its current fiscal year.
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April 04, 2011
04
Apr'11
Councils should share services to improve websites, says Socitm
Councils seeking to improve their websites should move to shared services to update their websites with other public providers, according to a report from the body for public sector IT professionals.
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March 30, 2011
30
Mar'11
Will government IT be better without an oligopoly?
The government has reaffirmed its desire to end the dominance of a small group of IT service providers in the public sector.
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March 24, 2011
24
Mar'11
Doing something funny in the cloud
IT leaders are well aware of the potential of the cloud, and some early adopters, such as Comic Relief, are already introducing cloud services into their IT strategy.
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February 25, 2011
25
Feb'11
Lloyds Banking Group IT underpins recovery
Lloyds Banking Group returned to profit in 2010 with its IT strategy central to the bank's cost cutting and service delivery HBOS.
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February 15, 2011
15
Feb'11
IT vital to 2011 public sector strategy, say council IT chiefs
IT is central to enabling public service reform, according to local government directors.
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February 07, 2011
07
Feb'11
Austerity drives councils into U-turn on shared services
Around nine out of 10 local authorities will move to shared services in the next two years, according to a survey of senior local authority managers by Browne Jacobson.
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January 26, 2011
26
Jan'11
SAP reports 25% increase in sales
Sales of SAP software and related services grew 35% and 25% respectively during Q4 2010, compared to the same period in 2009.
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January 05, 2011
05
Jan'11
How far can European IT services consolidation go?
A late rush of merger and acquisition activity in the European IT services sector in 2010 could be an indication of things to come.
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January 03, 2011
03
Jan'11
2010 Review: Top 10 analyst reports
There is a wealth of information in our CW+ premium content service to help IT decision-makers. Here's the top 10 in 2010.
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December 28, 2010
28
Dec'10
2010 Review: Top 10 financial services IT stories
Financial services firms are the biggest spenders on IT and as such are one of the powerhouses of the UK IT sector. We look back at the top 10 financial services stories from 2010.
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December 17, 2010
17
Dec'10
Open standards pave the way for pan-European public services
The European Commission has announced a plan to build an agile suite of pan-European public services through the loose integration of computer systems
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December 14, 2010
14
Dec'10
Deutsche Bank selects TCS core banking system
Deutsche Bank is replacing multiple legacy systems with a banking platform from Tata Consultancy Services (TCS) as it updates its global transaction banking.
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December 09, 2010
09
Dec'10
Councils to save £11m by moving to shared services
Havering and Newham councils expect to save more than £11m by extending shared services across both boroughs.
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December 07, 2010
07
Dec'10
Shared services throw lifeline to budget-stripped councils
With local authorities set to be handed reduced budgets, now could be the time for them to share back-office functions.
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November 11, 2010
11
Nov'10
Sweated assets pay off for BT
Sweating its assets has enabled BT, the UK's biggest network operator, to declare a 48% increase in profits to £406m on sales that dipped slightly to £4.98bn for FY2Q11.
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September 30, 2010
30
Sep'10
Techies lose out as cloud engulfs jobs
The outlook for security testers, database, network and application admins looks extremely poor, analyst Gartner has warned.
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September 14, 2010
14
Sep'10
Royal Mail report points to failure in digital adaptation
A report has highlighted the colossal failures of the UK postal service in mitigating its decline in the face of advances in digital media.
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August 23, 2010
23
Aug'10
Met Police unveils radical overhaul in information strategy
The Metropolitan Police Service has unveiled a number of IT-related measures aimed at improving its use of information.
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July 21, 2010
21
Jul'10
General Motors sticks with HP services
General Motors (GM) has renewed a $2bn deal with HP Enterprise Services for IT services.
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March 19, 2010
19
Mar'10
How to cut goverment IT procurement costs
The next government will not be short of advice on how to save some of the £13bn it presently spends on IT.
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March 08, 2010
08
Mar'10
Fujitsu shares slide over former exec’s resignation dispute
Shares of Japanese IT services firm Fujitsu fell more than 2% in 8 March trading after the firm said it had dismissed adviser Kuniaki Nozoe following a dispute...
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January 27, 2010
27
Jan'10
Public sector faces fundamental change in the way it delivers IT
Local and central government departments must fundamentally change how they deliver IT services as they face swingeing budget cuts.
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January 08, 2010
08
Jan'10
Financial services technology predictions for 2010
The last couple of years in the financial services sector have been volatile to say the least. Now that the dust of the sector's meltdown is settling Computer Weekly asks the experts what they think the key IT priorities will be in 2010.
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December 02, 2009
02
Dec'09
Govt hopes national police IT infrastructure will save £200m a year
The Home Office is merging 43 separate police IT infrastructures to form one national network.
The 43 police forces in England and Wales were told...
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September 11, 2009
11
Sep'09
CIOs need vision and pragmatism to help build the right company
How well CIOs balance three pairs of contradictory roles has profound effects on the performance on their employer firms, says the first CIO study by the IBM Institute for Business Value.
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August 11, 2009
11
Aug'09
Gartner reveals seven hyped up technologies going nowhere fast
In terms of hype, Twitter and social networking is heading downhill rapidly, according to Gartner's eponymous hype...
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May 13, 2009
13
May'09
Tata to transform Volkswagen IT
Indian IT service provider Tata Consultancy Services (TCS) will transform and support Volkswagen's IT in the UK over the next five years to help it standardise...
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March 24, 2009
24
Mar'09
Investment industry targets efficiency for 2009
IT professionals in financial services are turning to virtualisation, having identified IT efficiency as a top priority this year, according to a survey carried out by communications provider Colt.
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March 19, 2009
19
Mar'09
Bletchley Park wins crucial funding using Facebook and Twitter
Bletchley Park, where the world's first computer broke secret German codes during the Second World War, has used social networking to help win a prestigious award.
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February 18, 2009
18
Feb'09
Girl Geeks - turning IT stereotypes on their head
A few years ago, Sarah Blow attended a networking event aimed at IT professionals.
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September 30, 2008
30
Sep'08
Conservative Conference: More radical thinking needed on IT
The government is not thinking radically enough on how IT could improve public services, politicians at the Conservative Party Conference said yesterday.
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September 30, 2008
30
Sep'08
HSBC merges IT and operations heads
HSBC has combined the roles of chief information officer and chief operating officer, in a move designed to bring the bank's technology and customer services...
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June 27, 2008
27
Jun'08
Yahoo reorganises to improve services
Yahoo is reorganising and hopes to improve its service to consumers and advertisers.
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June 27, 2008
27
Jun'08
BT buys German IT firms
BT is acquiring German enterprise IT services firms Stemmer and SND.
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May 13, 2008
13
May'08
Ensuring the trust fabric of the knowledge capital society
As networks evolve, traditional views about security must change, creating new security paradigms that protect not only the integrity of knowledge capital but also the reputation and privacy of its users.
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February 14, 2008
14
Feb'08
Wipro Technologies to continue aggressive acquistion strategy
IT services company Wipro Technologies expects its next acquisition to be in the region of £500m as it continues its aggressive global growth strategy and aims to reach a target of £5bn annual turnover by 2010.
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January 10, 2008
10
Jan'08
Banks look to IT amid economic uncertainty
Financial services organisations face an uncertain year amid predictions of an economic downturn, but IT budgets will continue to grow.
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January 08, 2008
08
Jan'08
Microwave IP links help track polar bears across the Arctic
Polar bears in Canada are being tracked by remote cameras linked via an IP network to increase awareness of their dwindling numbers.
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December 11, 2007
11
Dec'07
How key should performance indicators be?
How key should performance indicators be? Chris Pierce, senior service manager, Metropolitan Police Service Through some work with the Police...
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November 19, 2007
19
Nov'07
National Grid deploys global shared services
National Grid is busy building a global shared service IT model to help integrate its acquisition of a US utility services firm.
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November 19, 2007
19
Nov'07
Huawei launches HSUPA network
Huawei Technologies (Huawei) has launched a High-Speed Uplink Packet Access (HSUPA) network across southern Italy for Telecom Italia giving a further boost to the standard to become the next 4G standard.
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November 15, 2007
15
Nov'07
Barclays bases IT services on ITIL guidelines
Barclays bank has used ITIL, the Infrastructure Libray best practices programme, to improve how IT support is run.
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November 08, 2007
08
Nov'07
Mental Health Trust improves user service with helpdesk centralisation
The Humber Mental Health Teaching Trust has selected a helpdesk system to provide improved centralised IT support to primary care and mental health trusts in the area.
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November 02, 2007
02
Nov'07
First it was Big Brother, now it’s Bebo (Oh) Brother
Social networking site Bebo has launched an online series entitled "The Gap Year" with Big Brother peddler Endemol UK. The interactive series will follow...
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October 10, 2007
10
Oct'07
Humberside Police improves emergency response
Humberside Police Force (HPF) is reducing response times to emergency and non emergency calls through a Nortel IP network and call handling system.
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October 08, 2007
08
Oct'07
Dublin airport improves customer service with speech recognition
Dublin Airport is enhancing customer service with a speech-based flight information service.
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October 03, 2007
03
Oct'07
Britannia reduces phone queues with hosted call-back service
Britannia building society has deployed a hosted callback contact system from Netcall.
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September 25, 2007
25
Sep'07
Microsoft considers buying stake in Facebook
Microsoft is said to be in talks to buy a stake in social networking site Facebook, reports the Wall Street Journal.
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September 20, 2007
20
Sep'07
UK moves into top five e-government countries
The UK has moved into the European top five for providing government e-services to its citizens.
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August 29, 2007
29
Aug'07
Airwave roll-out due for ambulance service
The ambulance service in Essex has implemented an Airwave digital radio service, with a national roll-out due within 18 months.
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August 24, 2007
24
Aug'07
Helpdesk staff discover magic button
Downtime's mailbag continues to bulge. Thanks to Malc Seaman for offering the following piece of advice for helpdesk professionals.
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August 17, 2007
17
Aug'07
Bebo overtakes Myspace as most-visited social network site
Bebo.com has overtaken Myspace.com as the most visited social networking site in the UK.
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August 03, 2007
03
Aug'07
Web services will save councils money, says Socitm
Websites are the best way for local authorities to cut costs in the face of tightening budgets, according to Soctim.
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June 28, 2007
28
Jun'07
Tour de France to use free radio access in the UK
Broadcasters will be able to take advantage of free radio access during the UK leg of the Tour de France. The radio access will be provided by network operator Arqiva, which acquired the 412MHz radio spectrum last year.
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June 21, 2007
21
Jun'07
Juniper launches T-series router
Juniper Networks has launched the newest member of its T-series family, the T1600 core router. Capable of delivering 1.6 terabits per second of throughput in a single half-rack chassis, the service-aware T1600 core router is designed to ease the ...
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June 20, 2007
20
Jun'07
LINX London to use £50m data centre
The LINX London Internet Exchange will take advantage of a £50m data centre and managed-service site being built in central London.
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March 29, 2007
29
Mar'07
Intellect calls for improvement in joined-up social care
Intellect, the UK trade association for the IT, telecoms and electronics industries, is calling on the government to remove barriers to joined-up social and health care services, to help practitioners and improve care.
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November 21, 2006
21
Nov'06
Spar to trial self-service checkouts
Grocery retailer Spar is due to trial self-service checkout technology in Northern Ireland, with the support of Wincor Nixdorf.
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November 13, 2006
13
Nov'06
Computacenter offers ‘shared services factory’
IT infrastructure services firm Computacenter Services has announced a new library of tools and standards that can be shared across its clients, backed by a £30m investment.
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June 28, 2006
28
Jun'06
New virtualisation service launched
Akibia says programme will reduce costs in the datacentre
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June 20, 2006
20
Jun'06
National ethernet versus legacy ATM/frame services
Download this Whitepaper to read about national ethernet versus legacy ATM/frame services.
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February 28, 2006
28
Feb'06
Whitehall calls shots on local IT
Central government is effectively mandating the widespread adoption of shared services centres among local authorities.
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January 06, 2006
06
Jan'06
Google fails to relaunch free web analytics service
Google has so far failed to relaunch its free web analytics service after withdrawing it late last year followiing heavy demand.