News

IT operations management and IT support

• September 12, 2018 12 Sep'18

  AIOps killed the IT support star

  There is no room for IT support stars, who can fix anything. As complexity increases, automation and machine learning are the only options

• September 10, 2018 10 Sep'18

  Software maintenance contracts lack scrutiny

  Paying a fifth of the original software contract value every year for support, big fixes and updates does not seem like good value for money

• September 06, 2018 06 Sep'18

  Arriva ITSM implementation delivers beyond expectations

  Transport company replaces several tools with a single cloud-based ITSM platform

• August 28, 2018 28 Aug'18

  Finland government to review public procurement laws

  Finland's government is putting its procurement laws under the spotlight after a major IT fraud

• August 22, 2018 22 Aug'18

  Language barrier won’t hold back chatbots in the Netherlands

  The use of chatbots by Dutch organisations is on the up, with KLM's chatbot a pioneering example

• August 20, 2018 20 Aug'18

  Swedish government and industry address IT skills shortage

  Sweden faces major challenges in resourcing its growing IT sector with the right talent

• August 20, 2018 20 Aug'18

  Why networking is the last frontier of IT automation

  Most organisations still manage networks manually, despite the cost and time needed in doing so, primarily because the impact of breaking something is much higher

• August 17, 2018 17 Aug'18

  ASEAN firms need to overcome DevOps hurdles

  Southeast Asia has had pockets of success with DevOps, but most organisations across the region will need to overcome cultural and legacy challenges to succeed

• August 15, 2018 15 Aug'18

  Australian enterprises warming up to DevOps

  The burgeoning DevOps culture in Australia has attracted new market players and led major banks and telcos to embrace the movement to get development and operations teams working in unison

• August 05, 2018 05 Aug'18

  The rise of humanoid robotics in the Middle East

  Middle East CIOs are planning to roll out intelligent automation technologies such as artificial intelligence and humanoid robotics

• August 01, 2018 01 Aug'18

  Public sector increases outsourcing in first half of 2018

  IT and business processing outsourcing in UK central government accelerates in the first half this year, almost matching the total spend by financial services firms

• July 31, 2018 31 Jul'18

  Intelligent automation spending to hit $232bn by 2025

  Technologies such as artificial intelligence, robotic process automation and machine learning could help traditional enterprises gain ground on digital-first giants

• July 31, 2018 31 Jul'18

  Utilita Energy supplier uses cloud to rapidly scale IT service desk

  Energy provider Utilita Energy puts its IT service management in the cloud to support its rapid growth

• July 27, 2018 27 Jul'18

  IT meltdown pushes TSB into loss

  Bank is feeling the effects of its recent IT problems, reporting a loss of more than £100m for the first six months of 2018

• July 24, 2018 24 Jul'18

  Nordnet drops AI assistant while SEB deepens collaboration

  One Nordic bank decides to stop using cognitive agent Amelia to focus on other AI technologies, but another widens the use of the software