News

IT operations management and IT support

• September 24, 2014 24 Sep'14

  Virgin cuts travel costs by 20% after rolling out unified communications

  Employees saving 15 minutes a day as Virgin Media turns to social media, web conferencing and video

• September 19, 2014 19 Sep'14

  How the HSCIC rebuilt NHS Spine

  The Health and Social Care Information Centre has successfully upgraded the infrastructure behind the NHS Spine platform

• September 16, 2014 16 Sep'14

  What’s driving OpenStack’s rise as a viable cloud alternative?

  OpenStack revenue will soar from $883m in 2014 to $3.3bn in 2018. Here are five factors that are taking the open cloud mainstream

• September 15, 2014 15 Sep'14

  Salesforce issues advice on avoiding Dyreza attack

  Salesforce has issued a set of guidelines on tightening security after a number of its customers were targeted by the Dyreza email virus

• September 15, 2014 15 Sep'14

  Why AWS is being held back in the public sector

  Public sector is a fast growing area of the Amazon Web Services cloud business. Yet it is often not seen as a first choice in government

• September 11, 2014 11 Sep'14

  Anglian Water targets code quality across multi-sourced contracts

  Anglian Water has created a process for application testing to improve code quality developed across multi-sourced outsourcing contracts

• September 03, 2014 03 Sep'14

  Morgan Motor Company swaps Sage for integrated IFS

  Morgan Motor Company is replacing its Sage 500 accounting system with IFS Applications

• August 21, 2014 21 Aug'14

  Server 2003 refresh set to drive x86 server renewal at HP

  HP posted $27.6bn revenue in Q3 2014, driven by growth in commercial PCs and the company’s x86 industry standard service business

• August 20, 2014 20 Aug'14

  Only 32% of CFOs have a close relationship with their CIO

  Only 32% of chief financial officers work closely with the CIO in their organisation to push forward business growth, research finds

• August 19, 2014 19 Aug'14

  Five pitfalls to avoid when doing DevOps

  As the DevOps movement gains traction in the enterprise space, here are five pitfalls CIOs need to avoid to make it work for the business

• August 15, 2014 15 Aug'14

  Network upgrade levels the playing field for Infiniti Red Bull Racing

  Formula One team Infiniti Red Bull Racing uses AT&T network and UC services to stay in the running after big changes to sporting regulations

• August 14, 2014 14 Aug'14

  Gartner: Start Windows 7 migration now

  CIOs must start preparing for the end of Windows 7 support now, to avoid the issue many faced when XP support ended earlier this year

• August 12, 2014 12 Aug'14

  60% of GDS staff contracts to expire within 12 months of general election

  Almost 60% of employees at the Government Digital Service (GDS) could be gone within 12 months of next year’s general election

• August 11, 2014 11 Aug'14

  Chromebooks set to replace low-cost PCs

  By 2017, sales of Chromebooks are set to reach 14.4 million units, according to Gartner, as PC makers target low-cost computing

• August 08, 2014 08 Aug'14

  Why John Linwood is not to blame for BBC’s failed technology project

  Former BBC CTO has won his case for unfair dismissal over the failed £100m DMI project, but what lessons can be learned?

• August 07, 2014 07 Aug'14

  Redfern deploys Splunk to comply with Information Assurance

  Travel management company Redfern has deployed Splunk for proactive monitoring

• August 06, 2014 06 Aug'14

  Financial regulator warns firms over social media

  The Financial Conduct Authority has raised concerns over the use of social media to engage with consumers in the financial services sector

• August 05, 2014 05 Aug'14

  AstraZeneca rolls out IT self service using ServiceNow

  Pharmaceutical company AstraZeneca has rolled out ServiceNow self service IT to 51,500 staff globally in four months

• August 04, 2014 04 Aug'14

  Organisations at risk from lack of Apple security skills

  Hal Pomeranz, technical lead at Deer Run Associates, believes there remains a major shortage of forensics investigators with Apple skills

• July 25, 2014 25 Jul'14

  Bank of America: When software relationships turn sour

  Tibco has filed a lawsuit alleging the Merrill Lynch division of Bank of America illegally used $300m of its software for a major IT project

• July 24, 2014 24 Jul'14

  Yorkshire councils upgrade networks for Tour de France

  IP telephony and Wi-Fi upgrades help North Yorkshire and Leeds City Councils meet the demands of the Tour de France

• July 23, 2014 23 Jul'14

  Interview: Working with software providers to improve licensing Ts&Cs

  Managing director Mark Flynn aims to turn Campaign for Clear Licensing into a membership and lobby group for IT users

• July 22, 2014 22 Jul'14

  Infosys takes the wheel in Daimler European datacentre deal

  Daimler has signed a multi-year agreement with Infosys to run its datacentre operations in Europe

• July 16, 2014 16 Jul'14

  IBM partners with Apple to deliver enterprise services for iOS

  IBM has given Apple a major boost in the enterprise, through a partnership that will see it provide services and software for iOS

• July 15, 2014 15 Jul'14

  Diageo puts ServiceNow fizz in IT service desk

  Diageo has gone live with an implementation of ServiceNow to automate IT services as part of a global transformation

• July 09, 2014 09 Jul'14

  Software asset management can drive down licensing costs

  With suppliers pulling the audit card, IT needs to get licence key in order. But strong software asset management (SAM) offers more than just licence compliance

• July 08, 2014 08 Jul'14

  Government invites tenders for Emergency Services Network

  Incumbent Airwave Solutions among several businesses invited to tender on the four lots of the new Emergency Services Network

• July 08, 2014 08 Jul'14

  Dunnhumby heads to Oracle cloud for back-office standardisation

  Data science company Dunnhumby has launched a project to globalise its back-office business processes using Oracle Fusion cloud

• July 07, 2014 07 Jul'14

  SME IT staff buckling as IT consumerisation sends workloads soaring

  IT professionals in the SME sector are buckling as trends such as the consumerisation of IT and shadow IT push workloads to unmanageable levels

• July 03, 2014 03 Jul'14

  Android is top choice as mobile business operating system

  Android is the most popular operating system in business according to a new study from Frost & Sullivan

• July 03, 2014 03 Jul'14

  Survey: Storage budgets shrink while capacity balloons

  451 Research survey finds storage budgets shrink while data volumes increase, as flash use becomes commonplace

• July 01, 2014 01 Jul'14

  CIO Interview: Simon Hill, Caravan Club

  What do the corporate giants Shell, BP and Guinness Brewing Worldwide have in common with the Caravan Club? Simon Hill has worked in the IT departments of all four

• June 30, 2014 30 Jun'14

  Internet of Things already stretching networks to capacity

  A new study reveals the scale of the challenges facing network managers as the Internet of Things becomes a reality

• June 27, 2014 27 Jun'14

  Roadchef exits IBM Global Services for direct supplier relationships

  Motorway services firm Roadchef ended an outsourcing deal with IBM Global Services when its IT was up for refresh and moved to SAP

• June 27, 2014 27 Jun'14

  Half of network equipment ageing or obsolete, survey finds

  Dimension Data finds 51% of network devices near the end of their life as buyers take cautious approach to hardware refreshes

• June 25, 2014 25 Jun'14

  CIOs unaware of application usage

  CIOs grossly underestimate the proportion of installed applications that are not being used in their organisations

• June 25, 2014 25 Jun'14

  Can HP target supercomputer market with Apollo servers and HPC-as-a-service?

  As HPC moves beyond labs into mainstream enterprise IT, HP has beefed up its HPC portfolio and is targeting supercomputer builders

• June 20, 2014 20 Jun'14

  Energy companies prepare for data sharing

  The government and several utilities are working on developing systems that automate access to customer billing data

• June 19, 2014 19 Jun'14

  BBC sets up expert group of cloud controllers

  The BBC has set up a central group of IT, security and user communities to manage its purchase and use of cloud computing

• June 18, 2014 18 Jun'14

  Use of geographical information systems increases

  Remote management and analytics overlaid with geospatial data is being used to manage real-world networks

• June 18, 2014 18 Jun'14

  Interview: John Swainson, president of Dell Software

  Dell Software president John Swainson's aims to make Dell Software a $5bn business

• June 18, 2014 18 Jun'14

  Azzurri pushes enterprise contact centres into the cloud

  Networking provider launches hosted cloud contact centre offering as part of its ICON services package

• June 17, 2014 17 Jun'14

  Kemp Little lawyers offer tips for public cloud journey

  Cloud CIOs need to have a “sense check” while planning their public cloud strategies, say technology lawyers

• June 17, 2014 17 Jun'14

  IFDS integrates UK and India service centres

  International Financial Data Services has implemented software to balance workloads across UK and Indian delivery centres

• June 12, 2014 12 Jun'14

  HSBC makes executives responsible for application consolidation

  In the next few weeks, senior executives at HSBC globally will have KPIs to reduce the number of applications they run

• June 12, 2014 12 Jun'14

  80% of UK CIOs cite significant gap between business needs and IT delivery

  80% of IT decision-makers in the UK feel there is a significant gap between business needs and IT delivery – the highest in Europe

• June 10, 2014 10 Jun'14

  Engineering firm fined for using unlicensed Autodesk software

  Project Options has been fined £16,000 by the Business Software Alliance, following an online tip-off

• June 04, 2014 04 Jun'14

  VMware CTO hits back at AWS tool to manage virtual machines

  VMware CTO Chris Wolf warns users against being fooled by tools disguised as hybrid cloud management as AWS launches administration portal

• June 04, 2014 04 Jun'14

  Busy Bees nursery virtualises desktops and servers to improve users' IT experience

  UK nursery chain Busy Bees has made its IT scalable, mobile-friendly and easy to use by deploying Citrix products

• June 03, 2014 03 Jun'14

  Met Office swaps Oracle for PostgreSQL

  UK weather service the Met Office has started swapping Oracle for Postgre SQL in a strategy to deploy more open source technology

• May 30, 2014 30 May'14

  Highways Agency selects Lockheed Martin for application refresh

  The Highways Agency has signed a two-year contract with Lockheed Martin to modernise its applications.

• May 27, 2014 27 May'14

  Civica provides outsourced services to ARK academy schools

  Outsourcing firm Civica provides managed services to the ARK Schools Trust of academies, to give flexible support as it grows

• May 19, 2014 19 May'14

  Salvation Army scales IT through outsourcing

  The Salvation Army is using a project-based outsourcing model to support its highly specialised but thinly spread IT department to ensure it keeps pace with IT developments

• May 14, 2014 14 May'14

  Preparing web-scale IT infrastructure

  Organisations should look to emulate the best practices of web giants Facebook, Google, eBay and Amazon to support scalable IT

• May 12, 2014 12 May'14

  Microsoft updates Azure cloud strategy

  Microsoft has unveiled a major update to Azure in a bid to make it the platform of choice for cloud development

• May 08, 2014 08 May'14

  Gartner recommends IT develops real-time system administration

  Businesses will need to rethink their datacentre scaling within two years, to support the demands of web-scale computing

• May 01, 2014 01 May'14

  Case study: Balfour Beatty extends Fujitsu contract to support messaging

  Balfour Beatty has signed a new contract with Fujitsu to provide email, extending an IT transformation deal the companies agreed in July 2013

• April 29, 2014 29 Apr'14

  Warwick University cloud ITSM creates platform for evolution

  Warwick University has used its cloud-based IT service management to bring all its ITIL processes into a single system and to create additional self-services for users

• April 28, 2014 28 Apr'14

  CW500: Why data analysts need a soft edge to make the most of hard data

  The ability to present data in ways that make sense to business leaders is at the heart of analytics

• April 23, 2014 23 Apr'14

  CIO interview: The IT behind the academic cycle

  David Swayne, CIO at South Bank University, talks about how the university’s IT copes with the peaks of activity in the academic year

• April 02, 2014 02 Apr'14

  Government signs £5.5m Microsoft deal to extend Windows XP support

  The government has signed a deal with Microsoft to support Windows XP across the UK public sector for 12 months after 8 April deadline

• March 20, 2014 20 Mar'14

  Mine machine data to boost business value

  Businesses risk losing their competitive edge if they are unable to drill down into the information captured by machine-generated data

• March 18, 2014 18 Mar'14

  Upgrade networks, storage and DCIM to support the internet of things

  Analyst Gartner has advised CIOs to prepare for major new investments in datacentre infrastructure to support the internet of things

• March 17, 2014 17 Mar'14

  Three-quarters of UK charities are failing to adapt to digital

  Charities in the UK are failing to adopt digital agendas in their organisations

• March 05, 2014 05 Mar'14

  Workers spend more on devices than tea

  Over a third of works have spent more than £250 on their own devices,compared to just £97 on tea or coffee per year

• February 26, 2014 26 Feb'14

  CIOs 'need to think like venture capitalists' says study

  IT chiefs will need to start thinking like venture capitalists if they are going to help their organisations innovate

• February 20, 2014 20 Feb'14

  CIO interview: Fashion house Paul Smith steers a hybrid path to IT excellence

  Paul Smith's head of IT has developed a Microsoft hybrid cloud strategy to increase responsiveness and operational efficiency

• February 11, 2014 11 Feb'14

  Barclays to cut up to 12000 jobs 2014

  Barclays bank is cutting 7000 jobs in the UK as part of a reduction of up to 12,000 jobs globally this year

• February 04, 2014 04 Feb'14

  DWP could face further multimillion-pound bill for IT project problems

  The Department for Work and Pensions (DWP) could face further multimillion-pound charges as a result of two troubled IT projects

• January 31, 2014 31 Jan'14

  Microsoft Windows 8.1 update to offer native desktop boot

  Screenshots of a beta of the next update to Windows 8.1, have been leaked, which suggest Microsoft will allow users to boot directly into desktop mode.

• January 29, 2014 29 Jan'14

  Dell delivers cloud streaming via plug-in HDMI gadget

  Dell is now shipping its plug-in cloud computing device, which is built on a gadget no larger than a USB memory stick

• January 29, 2014 29 Jan'14

  Property developer Lend Lease switches to infrastructure as a service to improve agility

  Property developer Lend Lease deploys infrastructure as a service from Logicalis to replace its 10-year-old datacentre and cut costs

• December 31, 2013 31 Dec'13

  Top 10 premium content articles of 2013

  Computer Weekly presents a selection of the most popular premium content reports and articles of 2013

• December 13, 2013 13 Dec'13

  Red Hat cloud ITSM deal part of wider migration to cloud

  Open-source software supplier Red Hat is using a cloud-based service management package in a move that supports the firm’s migration of its IT operation to the cloud

• December 10, 2013 10 Dec'13

  NATS considers 100% availability

  NATS will be investigate contingency challenges of offering a service that is 100% available after last week's outage caused many delays at airports across the UK

• December 03, 2013 03 Dec'13

  CIO interview: Balfour Beatty CIO Danny Reeves on constructing a new bottom line

  Balfour Beatty CIO Danny Reeves reveals the challenges of rethinking IT from the ground up after inheriting 10 datacentres

• November 28, 2013 28 Nov'13

  BT to launch self-install FTTC broadband on New Year’s Eve

  The telecoms giant promises a cheaper install option, allowing customers to set up their own broadband from the last day of 2013

• November 26, 2013 26 Nov'13

  Tesco consolidates global datacentres into UK shared service

  Tesco is six months away from completing a three-year programme to deliver a single datacentre operation to support UK and international operations

• November 20, 2013 20 Nov'13

  Businesses plan support for remote devices

  Businesses will increasingly provide remote support for tablets and smartphones, but security fears are still an obstacle

• November 20, 2013 20 Nov'13

  IT help desks adopt self-service strategy as staff cuts hit

  Almost all service desks will use self-service tools to help cope amid job cuts which have left IT help desks with a huge drop in staff

• November 20, 2013 20 Nov'13

  M&S uses instore IT to train staff in multi-channel retail

  Marks & Spencer is using in-store iPads and kiosks to train staff to support its multichannel retail strategy

• November 14, 2013 14 Nov'13

  Monitoring not enough for firms where IT and business are indistinguishable

  Monitoring IT systems is not enough for organisations in some sectors which are totally reliant on IT to run their business

• November 12, 2013 12 Nov'13

  Call for graduates to apply for John Lewis technology scheme

  Retailer John Lewis is encouraging university-leavers to apply for positions in its graduate development scheme

• November 12, 2013 12 Nov'13

  Cancer Research boosts IOPS with EMC XtremSF PCIe flash

  Cancer Research deploys EMC XtremSF PCIe server-side flash storage, cutting Oracle CRM queries from hours to seconds and regaining IOPS on main storage arrays

• November 05, 2013 05 Nov'13

  University cuts software installation time from days to hours

  The University of Dundee claims to have reduced the time its central IT department takes to install software to over 1,300 academics from days to hours, after investing in privilege management software

• October 31, 2013 31 Oct'13

  BT Sport hits telecoms giant’s profits

  The UK telecoms firm reports a fall in profits as it continues to invest into its new television services

• October 25, 2013 25 Oct'13

  Companies should rethink how they manage workforce, says Oracle

  Companies need to radically re-think the way they manage their workforce, as they start recruiting the next generation of employees, the president of Oracle said yesterday

• October 10, 2013 10 Oct'13

  Case study: Bensons for Beds owner opts for third-party datacentre and managed services

  Owner of Bensons for Beds and Harveys furniture stores outsources IT infrastructure and adopts third-party datacentre

• October 04, 2013 04 Oct'13

  CIOs are underselling IT to business

  Study reveals that business leaders do not understand what the IT department does, while CIOs are selling themselves short

• September 30, 2013 30 Sep'13

  Europe fails to invest in downtimes

  Enterasys CEO Chris Crowell says economic downturns are the best times to invest, but with more activity in the US than Europe

• September 25, 2013 25 Sep'13

  Gmail outage: CIOs must be prepared for the unexpected

  Even class-leading cloud services can and will fail. How can IT departments build in resilience to cloud computing outages?

• September 25, 2013 25 Sep'13

  Google to rethink resilient networking following dual failure

  In spite of running a dual redundant network, Google's Gmail system has had a major failure.

• September 23, 2013 23 Sep'13

  Poundland outsources end-to-end datacentre management to NextiraOne

  Discount retailer Poundland has signed a multi-year contract with NextiraOne for complete datacentre infrastructure management

• September 13, 2013 13 Sep'13

  Businesses hit digital roadblock due to paper processes

  A survey of business and IT leaders has found that paper-based processes are creating inefficiencies

• September 11, 2013 11 Sep'13

  £480bn of government revenue depends on "risky" legacy IT

  Almost £480bn of the UK government’s revenues are dependent on legacy IT systems that “could present a very significant risk”

• September 05, 2013 05 Sep'13

  Thames Water benchmarks IT to improve service efficiency

  Thames Water has been using IT benchmarking services from ImprovIT to see how well IT is run compared with other utilities

• September 03, 2013 03 Sep'13

  Companies risk project over-runs as training budgets cut

  Businesses risk a return to late, over-running IT projects, following a sharp decline in investment in project- management training.

• August 23, 2013 23 Aug'13

  NULL AND VOID

  Microsoft’s eccentric CEO will step down from his role once his successor has been chosen

• August 19, 2013 19 Aug'13

  Case study: Derby school upgrades IT to make teaching more engaging

  Noel-Baker Community School virtualises datacentre to help students learn in a more engaging way and to provide an automated IT infrastructure

• August 15, 2013 15 Aug'13

  Quick thinking security consultant Secarma saves charity data loss

  Hypoparathyroidism charity HPTH UK avoided a big fine from the information commissioner thanks to quick thinking from Secarma