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Gloucestershire County Council interview

Glynis Morris, Contact Centre Manager, Gloucestershire County Council talks about coping with the July floods.

In July Gloucestershire County Council suffered what nearly became the biggest peace-time evacuation in Britain. Glynis Morris, Contact Centre Manager, Gloucestershire County Council, was working when the floods began. In this interview Glynis Morris talks about how the council’s contact centre was affected by the floods, the volume of calls it had to take and how the council coped.

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