Inside nib’s digital transformation journey

Brendan Mills, CIO of nib, talks to Computer Weekly about the insurance company’s digital transformation strategy, including the use of chatbots to enable self-service, automating claims processes and empowering customers with data to improve their well-being.

During the conversation with IT journalist Stephen Withers, Mills also shares about the importance of engaging regulators early on in transformation projects and the cultural aspects of nib’s transformation journey.

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