...conceived. As most of the readers know ITIL was first published in 1989 by UK government s Central Computer & TelecommunicationAgency (CCTA). Like all good work it stood on the shoulders of those who came beforeāit didn t actually invent...
http://www.itsmwatch.com/itil/article.php/3830306
...implemented. Where did ITIL come from? ITIL started in the late 1980s when the British Central Computer and TelecommunicationAgency (CCTA), now called the Office of Government Commerce (OGC), made a decision that there should be...
http://www.findwhitepapers.com/whitepaper135/