UKtech50: Jagpal Jheeta, Marks & Spencer

At Computer Weekly’s annual UKtech50 event, Jagpal Jheeta, M&S discussed IT innovation in a multi-channel retail world to an audience of CIOs, industry executives, public servants and business leaders who are driving the creation of a high-tech economy.

This session examined how IT innovation is playing a key role in delivering M&S’s strategy to become a leading international, multichannel retailer. Jheeta covered how he’s in-sourced to attract some of the best talent in the industry, M&S’s big IT change programmes and the company’s Digital Lab—a team set-up solely to develop and test new multi-channel technology.

 He also talked about motivating suppliers and the tough challenges faced on the way—and how all this is delivered while protecting M&S’s live service.


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