How to design a cloud service-level agreement

Join S. Shivashankar, VP, Head IT Infrastructure & Security Operations of Reliance Communications. who shares his valuable advice on effectively designing a service level agreement (SLA) document with Anuradha Ramamirtham and Sharon D’Souza from SearchCIO.in.  He elaborates on how a cloud SLA be drawn up differently for public and private clouds, as well as the exit clauses that have to be included as part of every SLA.