CW500: Best practice in IT supplier management - interview with Royal Mail’s Antony Hayes

As organisations face ever-increasing demands to drive down costs and increase efficiency, supplier management becomes one of the most important roles of the modern IT department.

Assuring the delivery and quality of service from third-party providers while coping with user demands for better, faster and cheaper IT is now a much-valued skill for IT leaders.

In this video from the CW500 Club, Computer Weekly’s IT leadership networking forum, Antony Hayes, head of IT vendor management at Royal Mail, talks to Computer Weekly editor in chief Bryan Glick about the postal service’s strategy for improving its relationship with, and service from, its strategic IT providers.

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