Managed services and hosting services
With the growth of cloud computing, the range of managed services and hosting services available are increasing too, with new options such as software as a service (SaaS), platform as a service (Paas) and infrastructure as a service (Iaas) now available. We look at the relative merits of the alternative solutions and help IT managers make the right choice for their organisation.
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News
30 May 2025
Cloud migration demands contractual safeguards and clear strategy
Cyber security experts urge organisations to define clear objectives, understand shared security models and implement strong data governance when migrating workloads to the cloud Continue Reading
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News
21 May 2025
M&S cyber attack disruption likely to last until July
M&S says it has moved into recovery mode after a ransomware attack, but expects some disruption to persist throughout the coming weeks Continue Reading
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News
18 Mar 2024
Spring Budget risks funding legally questionable police tech
Open legal questions around how UK police are using facial recognition and cloud technology could undermine the £230m investment committed in the Spring Budget to “time and money-saving technology” for police Continue Reading
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News
15 Mar 2024
Global McDonalds IT outage result of third-party error
An IT outage that forced McDonald's to temporarily shutter thousands of restaurants has been blamed on a configuration error by a third-party supplier, but there is no suspicion of foul play Continue Reading
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E-Zine
12 Mar 2024
From grassroots to Wembley – how tech supports English football
In this week’s Computer Weekly, we talk to the CIO of The Football Association about how technology supports the national game from grassroots to the England teams. 5G Advanced is here – we report from MWC 2024 on the next steps for the mobile industry. And we examine the latest developments in the retail tech sector. Read the issue now. Continue Reading
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News
21 Feb 2024
Co-op signs TCS deal for cloud-first push
The Co-operative Group has contracted IT service provider Tata Consultancy Services to support its move to a cloud-first IT environment Continue Reading
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Podcast
14 Feb 2024
Podcast: What is the impact of AI on storage and compliance?
Start now looking at artificial intelligence compliance. That’s the advice of Mathieu Gorge of Vigitrust, who says AI governance is still immature but firms should recognise the limits and still act Continue Reading
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News
31 Jan 2024
Aviva signs 15-year contract with Indian IT giant
Tata Consultancy Services continues to make large gains in the UK life insurance and pensions sector Continue Reading
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News
18 Jan 2024
Gartner: The big IT outsourcing contract returns
Gartner’s latest spending forecast shows IT services is set to become the largest segment of IT spending in 2024 Continue Reading
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Feature
04 Jan 2024
Richer customer experiences at your service
The arrival of contact centre technologies and services into the world of unified communications and collaboration has seen core features expanded to make customer experiences richer and more profitable Continue Reading
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News
13 Dec 2023
Inside the Singapore government’s cloud journey
The Smart Nation Group’s chief digital technology officer outlines the government’s cloud journey, including its approach to cloud migration and how it came to host mission-critical workloads on AWS Continue Reading
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News
30 Nov 2023
AWS debuts model evaluation tool in Bedrock
The Model Evaluation tool in Bedrock will help organisations evaluate and test large language models that are best suited to their needs based on criteria like accuracy, toxicity and cost Continue Reading
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News
29 Nov 2023
Scope of Okta helpdesk breach widens to impact all users
Okta has widened the scope of the October breach of its systems to include every customer that has used its helpdesk service, after new information came to light Continue Reading
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News
27 Nov 2023
India's Hexaware creates hundreds of jobs in UK
Hexaware opens IT services operation in Birmingham, with a plan to recruit 250 people in the region by 2025 Continue Reading
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News
22 Nov 2023
Controversial Fujitsu contract with Post Office extended again
IT from Fujitsu is at the heart of the widest miscarriage of justice in UK history, yet the government keeps handing millions of pounds of taxpayers’ money to the IT giant Continue Reading
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News
22 Nov 2023
Boomi doubles down on AI and automation
Boomi executives talk up the company’s artificial intelligence and automation capabilities and its growing traction in ANZ during a recent event in Sydney Continue Reading
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News
22 Nov 2023
World Wide Fund for Nature signs IT deal with Atos
Global conservation organisation will harness latest technologies to improve ability to predict risks to natural environment Continue Reading
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News
20 Nov 2023
Digital Edge secures green loan for South Korea datacentre
The Singapore-based datacentre provider has secured its first green loan for its latest colocation facility in Incheon Continue Reading
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News
08 Nov 2023
Data-sharing management gap highlights cyber risk, says report
Organisations are struggling to secure their use of communications tools to share data with third-party partners and suppliers, and in the process are exposing themselves to heightened levels of risk, according to a report Continue Reading
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News
24 Oct 2023
Customers speak out over Okta’s response to latest breach
Customers of identity specialist Okta have been attacked via a compromise of its systems, and are claiming Okta’s response leaves something to be desired Continue Reading
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E-Zine
24 Oct 2023
Brewing data insights at Heineken
In this week’s Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting a formal investigation into AWS and Microsoft’s cloud dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now. Continue Reading
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News
23 Oct 2023
How Ensign is leading the charge in cyber security
Lee Fook Sun, chairman of Ensign InfoSecurity, traces the company’s journey and how it is leading the charge in cyber security by doing things differently, investing in R&D and engaging with the wider ecosystem Continue Reading
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Opinion
19 Oct 2023
DORA: Moving into a new era of digital resilience
The EU’s Digital Operational Resilience Act will come into force in just over a year, the majority of risk management professionals are only at the beginning of their planning journey. Kate Needham-Bennett of Fusion Risk Management explains how to get things moving Continue Reading
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News
17 Oct 2023
Countrywide Healthcare manages Meraki with Highlight
The supplier of medical and janitorial equipment selected managed service that connects to its Cisco Meraki system via a single API Continue Reading
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E-Zine
13 Oct 2023
CW EMEA: Prepare for AI explosion
In this month’s CW EMEA, we look at generative artificial intelligence, which Accenture claims is the next big thing in enterprise IT. The IT services giant says GenAI will transform 40% of all working hours – and it is putting its money where its mouth is with plans to invest $3bn in AI and create 40,000 AI-focused roles. Part of the huge investment has already been assigned to the creation of an AI and generative AI lab in Brussels focused on the public sector in Europe. We also look at a Deutsche Telekom-led consortium’s demo of multi-supplier non-real-time RAN optimisation, how last month’s Ryder Cup tested out technology to improve how fans digitally consume the event, and find out how Zurich Insurance has cut the time it takes to complete development of ServiceNow applications. Read the issue now. Continue Reading
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News
12 Oct 2023
How generative AI and cloud complement each other
McKinsey partner explains the symbiotic relationship between generative AI and cloud, enabling organisations to speed up cloud migration and harness the benefits of AI Continue Reading
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News
11 Oct 2023
Telstra to acquire Versent for A$267.5m
The move is expected to bolster Telstra’s enterprise IT services business and support international expansion Continue Reading
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News
10 Oct 2023
Singtel NaaS offering to ease hybrid network management
Singtel CUBΣ is touted to make it easier for enterprises to manage, scale and automate deployment of networking resources in a hybrid network environment Continue Reading
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News
04 Oct 2023
HPE hones GreenLake strategy with AI moves, hybrid cloud management
HPE has evolved its GreenLake strategy over the past five years, expanding beyond its as-a-service offerings to include a capital purchase model and a strong focus on hybrid cloud management and AI Continue Reading
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Feature
26 Sep 2023
IBM reorients to offset historic storage hardware decline
Storage profile: We look at IBM and the strategic shifts it has made towards the cloud, cloud-native and as-a-service offerings that aim to reverse a long-term decline in revenues Continue Reading
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News
25 Sep 2023
How Liverpool FC is tapping cloud and data analytics
Liverpool Football Club is leveraging data analytics and cloud technology to improve fan engagement and enable its media production team to work more efficiently Continue Reading
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News
22 Sep 2023
How Confluent is tapping the groundswell in data streaming
Confluent CEO Jay Kreps talks up the misconceptions of Kafka and what the company is doing to help customers better leverage the capabilities of the technology Continue Reading
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News
20 Sep 2023
How Google is priming its infrastructure for the AI wave
The technology giant is integrating purpose-built hardware with an optimised software stack to meet the heightened computational demands of next-generation AI workloads Continue Reading
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18 Sep 2023
Interview: Ashish Gupta, head of EMEA, HCLTech
It’s not just enterprises that changed their operating models during and after Covid, but also the suppliers that took them on the journey, as HCLTech’s Ashish Gupta explains. Continue Reading
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News
15 Sep 2023
Manchester police data breach a classic supply chain incident
The developing data breach at Greater Manchester Police follows a cyber attack on the systems of a key supplier of ID services to the force Continue Reading
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News
08 Sep 2023
How Netskope is driving growth in APAC
Netskope is growing at over 50% year on year in the Asia-Pacific region, but the single-vendor SASE supplier is not limiting its customers to its own offerings Continue Reading
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Feature
07 Sep 2023
Interview: Ashish Gupta, head of EMEA, HCLTech
It’s not just enterprises that changed their operating models during and after Covid, but also the suppliers that took them on the journey, HCLTech Europe’s head explains Continue Reading
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Feature
05 Sep 2023
HPE storage comes with full IT stack, hybrid cloud and as a service
Storage profile: We look at HPE, its Alletra storage refresh, and Greenlake and the ways the company is re-branding as a full-stack provider across on-prem and hybrid cloud Continue Reading
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News
05 Sep 2023
Executive interview: ManageEngine president Rajesh Ganesan on the ‘three Ws’ of digital change
Today's IT management model must assume that the workforce can operate from any workplace and use any workload with ease and security, as the security and service management software supplier explains Continue Reading
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News
01 Sep 2023
Google Cloud eyes bigger market share with AI
Google Cloud CEO Thomas Kurian is confident the company’s generative AI capabilities will enable it to grow faster than the market and narrow the gap with rivals Continue Reading
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News
24 Aug 2023
AWS debuts Dedicated Local Zones with Singapore government as first customer
The new offering will be fully managed by AWS, built for exclusive use by a customer or community, and placed in a customer-specified location or datacentre Continue Reading
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News
16 Aug 2023
NCSC expands Cyber Incident Response service more widely
The NCSC has added a level to its CIR programme to enable more cyber attack victims to take advantage of the service, which offers access to assured incident response specialists Continue Reading
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News
15 Aug 2023
Biometrics and surveillance camera commissioner resigns
Dual biometrics and surveillance camera watchdog will step down at the end of October 2023, noting that while he agreed to stay on until the Data Protection and Digital Information Bill received royal assent, continuing delays to its passage means he will not be able to effectively discharge his functions Continue Reading
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News
12 Aug 2023
Datacentre management vulnerabilities leave public clouds at risk
At the annual DEF CON hacking convention, researchers from Trellix have disclosed multiple vulnerabilities in key datacentre products underpinning the world’s public cloud infrastructure Continue Reading
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News
01 Aug 2023
Singtel adds Zscaler SSE to managed security services portfolio
Singtel teams up with Zscaler to offer a managed security service edge service as it looks to ramp up its enterprise business Continue Reading
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News
31 Jul 2023
SUSE takes aim at Red Hat in Linux, Kubernetes play
SUSE CEO Dirk-Peter van Leeuwen outlines strategy to capture the Kubernetes opportunity and offer enterprises an alternative to RHEL following Red Hat’s decision to limit access to RHEL source code Continue Reading
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News
26 Jul 2023
Cyber attack on IT supplier hits two major ambulance trusts
Ambulance trusts serving millions across southern England have been hamstrung for the past week after a cyber attack took down their hosted patient records system Continue Reading
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News
20 Jul 2023
Online Safety Bill screening measures amount to ‘prior restraint’
The Open Rights Group is calling on Parliament to reform the Online Safety Bill, on the basis that its content-screening measures would amount to “prior restraint” on freedom of expression Continue Reading
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News
18 Jul 2023
Traditional IT outsourcing rockets as Europe’s businesses cut costs
Overall spending on IT services is up in European countries despite continued reduction in investments in cloud-based contracts Continue Reading
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News
10 Jul 2023
How Confluent is maintaining its edge in event streaming
Confluent co-founder Jun Rao talks up the company’s business and how it competes with hyperscalers and other suppliers of managed Kafka services Continue Reading
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News
06 Jul 2023
VMware ramps up on sovereign cloud in APAC
VMware is working with local partners to deliver sovereign cloud services in the region, amid growing sovereignty interests among governments and the need maintain business continuity Continue Reading
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News
30 Jun 2023
SGN pens IT service desk outsourcing deal
Utility company SGN renews its internal IT services managed services contract with new supplier Continue Reading
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News
22 Jun 2023
UK pension scheme expands relationship with IT services giant TCS
Tata Consultancy Services retains contract with UK pension scheme for another decade after extending a contract that was first signed in 2011 Continue Reading
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News
22 Jun 2023
Lloyds Bank to open tech centre in India
UK bank taps into Hyderabad tech ecosystem by opening a tech centre focused on improving digital experiences for customers Continue Reading
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News
20 Jun 2023
Union chief calls for outsourced services to be brought in-house
Unison general secretary calls on Labour to bring outsourced public sector contracts in-house if they fail to meet certain tests Continue Reading
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News
19 Jun 2023
Salvation Army’s trading arm sets sights on helping enterprises reuse their IT devices
Trading arm of Christian church charity The Salvation Army is expanding beyond textile recycling to help businesses reuse and recycle their e-waste Continue Reading
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News
14 Jun 2023
Ransomware-stricken Capita to run Action Fraud successor
A £50m deal to replace the Action Fraud service has been handed to PwC and Capita, which is facing investigations over its handling of customer data in a ransomware incident Continue Reading
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News
12 Jun 2023
Ofcom data stolen in MOVEit cyber attack
Communications regulator Ofcom says data on employees and regulated communications companies was stolen by the Clop gang Continue Reading
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News
08 Jun 2023
Clop may have been sitting on MOVEit vulnerability for two years
The Clop cyber extortion gang may have been keeping the MOVEit SQL injection vulnerability they used to penetrate the systems of multiple victims secret for two years Continue Reading
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News
07 Jun 2023
Clop cyber gang claims MOVEit attack and starts harassing victims
The Clop cyber extortion and ransomware operation is demanding organisations pay a ransom to avoid data stolen via an exploited vulnerability in a file transfer product being leaked Continue Reading
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News
06 Jun 2023
Indian IT services giant takes UK teachers’ pensions contract from Capita
Tata Consultancy Services bolsters its growing UK public sector customer base with key contract win Continue Reading
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News
30 May 2023
Downstream breaches of Capita customers spreading
As many as 90 organisations that used Capita services have now reported data breaches arising from various security incidents at the outsourcer Continue Reading
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E-Zine
16 May 2023
Microsoft and Google go into battle for enterprise AI
In this week’s Computer Weekly, as developments in generative AI accelerate, Microsoft and Google have each unveiled their plans around enterprise applications. Nobody doubts the importance of digital transformation – but experts say it won’t work without cultural change as well. And we examine the emerging practice of FinOps as part of cloud automation projects. Read the issue now. Continue Reading
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News
15 May 2023
Demand for access to talent driving UK IT outsourcing growth
Organisations in the UK are increasing the amount of IT work they outsource to enable them to access talent Continue Reading
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News
15 May 2023
Post Office executive told to report false bill of health on controversial software
A 2010 Post Office internal review of the Horizon software was designed to ignore the system’s problems to reassure stakeholders amid questioning of its reliability Continue Reading
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News
10 May 2023
Black Basta ransomware attack to cost Capita over £15m
Exceptional costs arising from the March 2023 Black Basta ransomware attack on the systems of outsourcer Capita will be somewhere between £15m and £20m, the organisation says Continue Reading
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News
05 May 2023
Capita pension clients told data may have leaked
Capita has told trustees of some of the pension funds for which it provides outsourced services that their customer data may have been stolen by the Black Basta ransomware operation Continue Reading
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Opinion
05 May 2023
Security Think Tank: Thinking beyond IAM in the cloud
Looking beyond IAM, there are other aspects of securing public cloud environments that admins can reasonably expect to control Continue Reading
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News
27 Apr 2023
Google Cloud seals bug that could have led to data breaches
The Asset Key Thief vulnerability gave rise to multiple potential attack scenarios that could have impacted thousands of Google Cloud users, but has now been safely fixed Continue Reading
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E-Zine
25 Apr 2023
Data a driving force at Aston Martin Formula One
In this week’s Computer Weekly, we speak to Aston Martin Formula One’s Clare Lansley to find out how digital transformation helps the team to move further up the F1 grid. We explore how automation and AI is helping businesses tackle rising costs and also look into the maturity of Industry 4.0 initiatives. Read the issue now. Continue Reading
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News
20 Apr 2023
3CX incident may be world’s first double supply chain attack
It’s supply chain attacks all the way down as Mandiant publishes information suggesting that the 3CX software supply chain compromise was initiated via a prior software supply chain compromise Continue Reading
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News
18 Apr 2023
Reduced spending on cloud services weighs European IT services market down
Reduced spending on cloud services in the EMEA region meant a year-on-year drop in total IT and BPO services spend Continue Reading
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News
18 Apr 2023
Tech spending in India to grow by 9.6% in 2023
Digital initiatives in the public sector along with investments in telecoms and other areas are expected to spur technology spending in India this year Continue Reading
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News
17 Apr 2023
Charity data stolen in ransomware attack on supplier
A number of charities in Ireland and the UK have had their data compromised following a ransomware attack on an IT supplier Continue Reading
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News
14 Apr 2023
Global spending on IT and BPO down as cloud deals slow
Spending on IT and BPO services drops as demand for cloud services slows Continue Reading
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News
06 Apr 2023
Clop ransomware booms in March as Fortra zero-day pays off for gang
Backed by the threat actor tracked variously as Gold Tahoe and TA505, the Clop ransomware operation hit new ‘heights’ of activity last month, according to researchers Continue Reading
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News
05 Apr 2023
Developers say Apple and Google are running app store monopolies
Coalition for App Fairness and its members speak to Computer Weekly about alleged anti-competitive practices of Apple and Google in their respective app stores, and call for urgent regulatory action to level the playing field Continue Reading
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E-Zine
04 Apr 2023
Revitalising UK digital government
In this week’s Computer Weekly, as the UK plummets down the international rankings for digital government, can its £400m identity system revitalise the UK’s digital strategy? We examine the container management platforms from the big six storage suppliers. And we look at the challenges of achieving IT sustainability while continuing to drive digital innovation. Read the issue now. Continue Reading
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News
03 Apr 2023
Three-day Capita outage was result of cyber attack
Public sector outsourcer Capita has confirmed a major outage which began on 31 March was the result of a cyber attack affecting its Office 365 apps Continue Reading
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News
31 Mar 2023
How Australian organisations can plug the cloud skills gap
Organisations will need to acquire a broader set of skills and invest in reskilling and employee experience to attract and retain cloud talent Continue Reading
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News
30 Mar 2023
OSC&R supply chain security framework goes live on Github
The OSC&R framework for understanding and evaluating threats to supply chain security has made its debut on Github to allow anybody to contribute to the framework Continue Reading
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News
30 Mar 2023
Reactive approach to cyber procurement risks damaging businesses
Too many organisations are following a reactive approach to cyber security, which WithSecure believes is stifling security teams ability to demonstrate value and align with business outcomes Continue Reading
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News
30 Mar 2023
3CX unified comms users hit by supply chain attacks
Ongoing supply chain attacks against customers of UC firm 3CX appear to be linked to North Korean threat actors Continue Reading
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News
28 Mar 2023
Inside Group-IB’s cyber security playbook
A focus on threat intelligence, fraud protection and its work with Interpol has enabled Group-IB to compete against bigger rivals in the market Continue Reading
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News
24 Mar 2023
Accenture to cut 19,000 jobs globally
Accenture is cutting ‘structural’ costs which includes a reduction of 19,000 staff and a consolidation of office space Continue Reading
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News
21 Mar 2023
Hitachi Energy emerges as victim of Clop gang’s Fortra attack
The power and energy division of Japanese conglomerate Hitachi has disclosed that it has fallen victim to a Clop cyber attack, but insists customer data is safe Continue Reading
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News
16 Mar 2023
Rubrik customer, partner data exposed in possible Clop attack
Rubrik was supposedly compromised by the Clop ransomware gang via a zero-day vulnerability in a managed file transfer software package it uses Continue Reading
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Podcast
10 Mar 2023
Podcast: Why DBaaS and what problems does it solve?
We talk to Tobias Ternström of Nutanix about how the enterprise landscape has seen thousands of databases from multiple vendors mushroom and how database as a service can help manage that complexity Continue Reading
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News
02 Mar 2023
UK government migration scheme to boost tech ties with India
The UK has agreed to allow thousands of young Indian professionals to work for two years in the UK as part of a migration exchange Continue Reading
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News
01 Mar 2023
APAC is proving to be ‘substantial growth engine’ for Rimini Street
Rimini Street CEO Seth Ravin outlines growth opportunities in Asia-Pacific and discusses the company’s move up the support value chain Continue Reading
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News
27 Feb 2023
How Dell is future-proofing its business
Dell Technologies is building a more resilient supply chain, investing in growth areas like edge and multicloud, and responding to shifts in consumption models to position itself for long-term growth Continue Reading
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News
21 Feb 2023
Care provider’s IT capability expands to support wider sector and beyond
Care Plus’s IT operation went from being under NHS control to an autonomous department selling its services Continue Reading
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Opinion
15 Feb 2023
What charities should know about ransomware and reputational threats
The NCSC recently called for charities to elevate their cyber security practice. Find out why charities are a soft target for cyber criminals, and what they can do to fight back Continue Reading
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News
09 Feb 2023
How Check Point is keeping pace with the cyber security landscape
Check Point Software CEO Gil Shwed talks up the company’s growth areas, its approach to cloud security and the impact of generative AI on cyber security Continue Reading
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Feature
07 Feb 2023
APAC buyer’s guide to SASE
In this buyer’s guide on secure access service edge services, we look at the benefits of the technology, key considerations and the market landscape Continue Reading
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News
03 Feb 2023
BDx to open fourth datacentre in Hong Kong
Big Data Exchange’s upcoming HKG8 facility will provide hyperscale and enterprise customers with fail-safe resiliency and connectivity in one of the region’s fastest-growing datacentre markets Continue Reading
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News
02 Feb 2023
Symbio acquires Intrado Australia’s UCaaS business
The all-cash A$5m deal will expand Symbio’s footprint in the UCaaS market and deepen its reach into enterprises and government entities Continue Reading
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News
01 Feb 2023
Reaping green dividends with data management
Getting data management right has been pivotal for Singapore IoT startup SensorFlow to optimise energy consumption and reduce carbon emissions for its hotelier clients Continue Reading
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Opinion
31 Jan 2023
Three outsourcing trends to look out for in 2023
ISG's Andreas Fahr outlines three IT sourcing trends to look out for in the coming year. Continue Reading
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News
30 Jan 2023
Noventiq eyes APAC IT services market
IT services provider Noventiq has been expanding its presence in APAC through several acquisitions in India, and is eyeing a bigger slice of the region’s IT services pie Continue Reading
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News
25 Jan 2023
Boards struggle to resolve cyber risk in digital supply chains
Accelerated digitisation of supply chains is introducing more cyber risk for which many organisations seem unprepared, according to the BSI’s annual report on supply chain risk Continue Reading
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News
12 Jan 2023
AWS opens first Australian Local Zone in Perth
AWS’s first Local Zone in Australia will bring low-latency performance to companies such as Woodside Energy and Nearmaps Continue Reading