Managed services and hosting services
With the growth of cloud computing, the range of managed services and hosting services available are increasing too, with new options such as software as a service (SaaS), platform as a service (Paas) and infrastructure as a service (Iaas) now available. We look at the relative merits of the alternative solutions and help IT managers make the right choice for their organisation.
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News
29 Jul 2025
Logicalis targets APAC’s mid-market with ‘GSI quality’ services
The global technology service provider is banking on its ‘think global, act local’ strategy, a deep focus on application modernisation and security to differentiate itself in the region Continue Reading
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News
30 May 2025
Cloud migration demands contractual safeguards and clear strategy
Cyber security experts urge organisations to define clear objectives, understand shared security models and implement strong data governance when migrating workloads to the cloud Continue Reading
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News
10 Apr 2017
Outsourcing service left Scottrade Bank customer data exposed
Mistake by outsourcing service provider left the details of 20,000 Scottrade Bank customers vulnerable to theft Continue Reading
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News
06 Apr 2017
Sweden’s Bisnode consolidates outsourced IT
Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading
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News
04 Apr 2017
Chinese hacking group targeted firms through IT MSPs
Security researchers have uncovered a China-based cyber espionage campaign that targeted IT services firms and their customers, underlining the need for supply chain security Continue Reading
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News
30 Mar 2017
HMRC contractors leave over inside IR35 ruling
HMRC has begun classifying its public sector contractors as "inside IR35", prompting fears of a digital "brain drain" at the organisation Continue Reading
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News
24 Mar 2017
Serco uses HR technology to cut recruitment bill
International outsourced services supplier Serco is investing in HR recruitment technology to help it hire 15,000 to 20,000 people a year Continue Reading
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News
16 Mar 2017
CIO interview: Jon Cheyne, IT director, National Theatre
We speak to the IT head at the National Theatre about what it means to have a 99% cloud strategy Continue Reading
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News
14 Mar 2017
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
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News
08 Mar 2017
Centrica eliminates more than 20 IT systems after replacing SAP with cloud HR technology
Energy and services company claims major savings in IT costs after moving its HR services to the cloud Continue Reading
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News
20 Feb 2017
Accenture to add thousands of US jobs as Trump effect spreads to IT
Accenture has promised to create more jobs in the US and invest $1.4bn in skills development Continue Reading
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News
17 Feb 2017
HPE services and CSC to become DXC Technology
The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading
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News
13 Feb 2017
Autodata turns to big data to predict vehicle failures
Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies Continue Reading
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News
10 Feb 2017
Rubbish digital collection needs to be addressed
Services like rubbish collection, that are usually outsourced, need greater digitisation to join up to council processes Continue Reading
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E-Zine
09 Feb 2017
CW Benelux: Is there a Dutch digital delusion?
On government and business levels, the Netherlands aspires to be a digital leader in Europe, but it may be losing ground because of a lack of research and development investment. Also in this issue, IT decision makers based in the Benelux region are less confident than their European neighbours that IT budgets will increase in 2017, and Dutch bank ING, which used digital technology to reinvent itself after the financial crash, is about to reinvent itself again. Continue Reading
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News
01 Feb 2017
Executive interview: Rackspace president Jeff Cotten reveals firm's big cloud bets for 2017
New Rackspace president Jeff Cotten reveals details of what the future holds for the managed cloud company now it's under new ownership Continue Reading
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Opinion
31 Jan 2017
How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
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News
24 Jan 2017
GDS signals intent to move public sector off PSN
Government Digital Service’s Technology Leaders Network determines that the internet is an adequate solution to support the vast majority of public sector work Continue Reading
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News
20 Dec 2016
Digital Realty sets sights on loosening Equinix’s grip on global colocation market
Digital Realty's managing director for Europe, Middle East and Africa sets out how the business is drawing on its recent datacentre acquisitions to take Equinix on in 2017 Continue Reading
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E-Zine
15 Dec 2016
European law enforcement seeking smart ways to fight cyber crime
Cyber criminals are always likely to be better resourced than law enforcement. Now, national and regional police forces in Europe are switching tactics to even the odds. Under-resourced law enforcement needs a smarter approach as cyber crime becomes increasingly prevalent and sophisticated, backed by the money and expertise of organised crime groups set up and run as well-resourced and efficient professional business organisations. Cyber crime operations typically have teams dedicated to looking at open source intelligence, targets’ physical environments, weaknesses in supply chains, and potential collaborators inside target organisations to enable sophisticated, blended attacks that involve a combination of actions against a range of vulnerabilities, making them difficult to detect and defend against. Continue Reading
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News
18 Nov 2016
HCL completes integration of Volvo Group IT services
Deal sees 2,560 Volvo Group staff transferred to HCL, bringing mainframe expertise to Indian IT services firm Continue Reading
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News
09 Nov 2016
Australia’s IFC Logistics virtualises storage to prevent further outages
Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading
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News
21 Oct 2016
Spotify on benefits of ditching its datacentres and going ‘all-in’ on Google cloud
Spotify’s vice-president of infrastructure opens up about the company’s datacentre downsizing plans, and how taking a multi-cloud to IT consumption would not work for the firm Continue Reading
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News
11 Oct 2016
IR35 dispute prompts mass walkout of IT contractors from MoD agency
Public sector IT contractors leave UK Hydrographic Office en masse over IR35 clampdown, Computer Weekly understands Continue Reading
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News
04 Oct 2016
Dymaxia: Combining cloud, IoT and wearables to manage the anxiety of autism
Canadian startup Dymaxia explains how it's using cloud, IoT and wearable devices to help autistic people manage anxiety Continue Reading
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Opinion
08 Sep 2016
A new nearshoring game is emerging
Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading
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E-Zine
31 Aug 2016
CW ASEAN: Small businesses dive into SaaS
In this month’s CW ASEAN, we look at why companies in Southeast Asia are embracing cloud. Increasingly, companies in the region are using the cloud by putting their applications there. Why is the cloud so compelling? What is the profile of these ASEAN companies? And what is it they are choosing to shift to the cloud? Continue Reading
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News
30 Aug 2016
Cloud firm Backbone relegates X-IO SAN with Atlantis tiered storage
London-based Backbone uses Atlantis USX as storage virtualisation layer on top of PCIe flash and X-IO and as a stepping stone to hyper-converged infrastructures Continue Reading
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E-Zine
30 Aug 2016
Get protected: The importance of security
It is not uncommon for computer systems to be compromised by a company’s own employees. In this week’s issue we look at the Sage data breach, which highlights the risk every organisation faces from its staff. Staff are often motivated by revenge, but sometimes internal logins can be compromised, enabling hackers to circumvent firewalls. Our CIO interview is TalkTalk’s CTO, Gary Steen, and we have a report from the Intel Developer Forum on the chipmaker’s future plans. Continue Reading
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News
30 Aug 2016
VMware to help enterprises manage AWS, Azure and Google cloud deployments
Virtualisation giant VMware offers enterprises a helping hand with managing multi-cloud environments, spanning AWS, Microsoft Azure and Google Cloud Platform Continue Reading
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News
26 Aug 2016
Rackspace sold to private equity house Apollo Global for $4.3bn
After weeks of speculation about its acquisition status, Rackspace confirms definitive agreement with private equity buyer Continue Reading
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News
29 Jul 2016
AWS vs Google vs Microsoft: How the enterprise cloud war is hotting up
With Amazon, Google and Microsoft all reporting strong growth on the back of cloud, we take a closer look at how they have achieved it Continue Reading
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News
29 Jul 2016
Mobile and video pay off for Google’s parent company Alphabet
Alphabet ascribes strong second quarter financial results to long-term investments in mobile and video as demand for advertising through these channels increases Continue Reading
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News
27 Jul 2016
Apple highlights services revenue and future bets as iPhone sales decline
Apple share price up on strong performance in services and investments in augmented reality and artificial intelligence, despite 27% year-on-year decline in quarterly profit Continue Reading
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News
25 Jul 2016
Estonia seeks UK datacentre to protect citizens' personal data from hackers - report
The Baltic state is reportedly in early stage talks with the UK and Luxembourg governments about setting up a backup site in either country to protect citizens’ data from risk of hackers Continue Reading
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News
14 Jul 2016
Chef CTO urges action to prevent DevOps staff burnout
Chef CTO Adam Jacob has called on enterprises to cultivate a supportive working culture to protect DevOps staff from burnout Continue Reading
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News
11 Jul 2016
Case study: Odeon goes to hybrid cloud for digital transformation
Odeon cinema chain reveals how it is using hybrid cloud to power its digital transformation and tackle competitive threats Continue Reading
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Feature
08 Jul 2016
CW@50: A history of IT outsourcing
Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading
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News
07 Jul 2016
Amazon.com CTO cautions enterprises against underestimating value of test and development
Speaking at the AWS Summit in London, Amazon.com CTO hits out at legacy suppliers and urges enterprises to get experimental to protect themselves against competitive threats Continue Reading
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E-Zine
05 Jul 2016
How will UK IT adapt after Brexit?
In this week’s Computer Weekly, as the aftershocks continue from the UK’s decision to leave the European Union, we look at the implications and challenges for the UK technology community. Our latest buyer’s guide examines expense management software. And IT leaders discuss ethics in IT and debate the question – can you trust your technology? Read the issue now. Continue Reading
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News
04 Jul 2016
Facilities firm ISS picks IBM Watson IoT to manage client sites
Danish outsourcing and services firm signs new deal with IBM to use Watson’s internet of things capabilities to better manage its clients’ properties Continue Reading
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News
17 Jun 2016
Hays Recruitment service desk project is all gain and no pain
The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading
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News
02 Jun 2016
LogMeIn customers complain over price hikes and contract renewals
Remote management supplier denies not notifying customers about impending price rises and renewal dates, as end-user complaints mount Continue Reading
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News
27 May 2016
Bristol Water outsources IT as business model transforms
Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model Continue Reading
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News
19 May 2016
Lawmaker Vaizey hails UK role in resolving datacentre sovereignty issues
Digital economy minister talks up government’s work in supporting the growth of the UK’s technology sector Continue Reading
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News
04 May 2016
Shell the latest multinational to insource IT offshore
Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India Continue Reading
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News
25 Apr 2016
Lloyds Bank offshores more IT roles to India
Lloyds Banking Group is offshoring more IT jobs to India as part of its latest cost-cutting announcement Continue Reading
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News
19 Apr 2016
Singapore SME makes HR analytics affordable for other small companies
A small supplier in Singapore is offering other SMEs a SAS-based HR software shared service Continue Reading
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News
12 Apr 2016
UK poised to lead global fintech sector, says Tech City chair Eileen Burbidge
Tech City chair and venture capital expert says the UK is in a position to become a world leader in financial services and sheds light on how cloud can provide failing firms with a stay of execution Continue Reading
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News
30 Mar 2016
Security should be driven by business, says Corvid’s Andrew Nanson
Information security should be business-driven and investments assessed for their effectiveness and business value, according to Corvid CTO Continue Reading
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Feature
29 Mar 2016
Hunters: a rare but essential breed of enterprise cyber defenders
They wait, they watch, they search the outer reaches of networks and the darkest corners of the web, setting traps, crafting tools, collecting evidence and going in pursuit: they are the hunters Continue Reading
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News
29 Mar 2016
Dell offloads services arm to fund EMC acquisition
Dell dumps its services business as it gets ready to take over EMC Continue Reading
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News
24 Mar 2016
The dawn of managed services in the Middle East
Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies Continue Reading
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News
23 Mar 2016
Danish utility NRGi goes offshore for IT platform transformation
Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition Continue Reading
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News
23 Mar 2016
GDS preps guidance for third-party suppliers to deliver 'government as a platform'
Government Digital Service (GDS) chief insists "pragmatic extensions" to outsourcing contracts implies nothing permanent in push for "government as a platform" (GaaP) Continue Reading
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News
22 Mar 2016
AWS and Microsoft UK datacentre plans could upset SME-rich Digital Marketplace, Kable warns
SME G-Cloud providers told to brace themselves for increasing competitive threats from AWS, Microsoft and Oracle once their UK datacentres open Continue Reading
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News
17 Mar 2016
Which IT services suppliers are European businesses most satisfied with?
TCS has won top spot for European customer satisfaction for the third year running, according to Whitelane Research Continue Reading
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News
16 Mar 2016
Rolls-Royce cloud HR project will pay for itself in two years
HR IT director Mark Judd explains how engineering and aerospace firm swapped ageing ERP and spreadsheets for a company-wide core HR system Continue Reading
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E-Zine
16 Mar 2016
CW Europe – March 2016
India once again topped a list of best places to offshore IT and business process outsourcing (BPO) services but, as global delivery becomes the norm, organisations will increasingly look for other locations for a better balance. An annual study from management consultancy AT Kearney revealed its top 55 locations, with India leading the way. But organisations now have many more options, as their criteria for choosing a particular destination extends beyond cost. And it is now common for organisations to use several offshoring locations. Continue Reading
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News
15 Mar 2016
Dropbox invests in building out on-premise storage as user numbers soar
Cloud-based file share and sync service reveals details of its hybrid cloud strategy, which has seen it invest large sums in building its own on-premise infrastructure Continue Reading
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News
10 Mar 2016
Indian suppliers are mopping up Nordic business
Indian IT suppliers are blazing a trail in the Nordic region with large deals and major local investments Continue Reading
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Feature
07 Mar 2016
Co-ordinate outsourced services with Siam
We look at the practical considerations of implementing an effective service integration and management strategy Continue Reading
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News
02 Mar 2016
AWS cuts cloud data transfer fees for academic and research user groups
Cloud services giant Amazon Web Services (AWS) rolls out discounts in bid to lower the cost barrier to making scientific discoveries Continue Reading
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News
23 Feb 2016
Outsourcer MSXI puts Microsoft cloud in driving seat
Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business Continue Reading
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News
19 Feb 2016
CIO interview: Catherine Doran, Royal Mail
Royal Mail CIO talks about replacing legacy systems, new contracts and moving to a platform-based model Continue Reading
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E-Zine
18 Feb 2016
CW Europe: February 2016
In Europe cloud is restricted and hybrid setups make use of local compute and storage. Continue Reading
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News
17 Feb 2016
Electronics supplier RS Components outsources business process systems in online push
Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services Continue Reading
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News
16 Feb 2016
Mobile apps could put an end to ‘hated’ staff appraisals
Josh Bersin, founder of Bersin by Deloitte, reveals the top HR technology trends for 2016 Continue Reading
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E-Zine
16 Feb 2016
How AstraZeneca saved $350m by insourcing IT
In this week’s Computer Weekly, we talk to pharmaceutical giant AstraZeneca to find out why it brought its outsourced IT back in-house, and how it saved $350m per year as a result. As the data protection debate rages around Europe, we ask if the new EU/US Privacy Shield agreement will protect citizens’ data. And we examine the relative merits of datacentre colocation and the cloud. Read the issue now. Continue Reading
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News
12 Feb 2016
Netflix is now 100% all-in on the AWS cloud
Streaming firm details the challenges it faced during seven-year push to wind down its datacentres and move everything into the AWS public cloud Continue Reading
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News
10 Feb 2016
Insurance giant RSA announces another outsourcing deal
Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture Continue Reading
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Feature
08 Feb 2016
Microsoft’s underwater datacentre: The pros and cons of running subsea facilities
Underwater datacentres can help providers save on land costs and cooling, but at what cost to the environment? Continue Reading
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News
08 Feb 2016
CIOs urged to act on datacentre power outage threats
Colocation provider Verne Global calls on CIOs to pay attention to Institution of mechanical engineers' concerns over sustainability of UK energy supply Continue Reading
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News
04 Feb 2016
Insurance giant RSA outsources to Wipro
Insurance group takes on infrastructure as a service from Indian supplier Wipro in a bid to consolidate its European IT Continue Reading
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News
02 Feb 2016
NHS London Procurement Partnership to tender for EPR framework
The NHS London Procurement Partnership plans clinical digital information systems framework tender to support the "paperless by 2020" agenda Continue Reading
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News
27 Jan 2016
VMware to cut 800 jobs in cloud-focused company restructure
Virtualisation company VMware confident adoption of software-defined datacentres will offset softening demand for older products Continue Reading
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News
27 Jan 2016
CIO interview: Jo De Vliegher, Hydro
The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time Continue Reading
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News
27 Jan 2016
Average DDoS attacks fatal to most businesses, report reveals
Criminal activity is top motivation for DDoS attacks as average attacks become strong enough to down most businesses, Arbor Networks report reveals Continue Reading
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E-Zine
26 Jan 2016
Beyond India – the emerging outsourcing destinations
In this week’s Computer Weekly, we look at the growing number of offshore alternatives to the dominant outsourcing destination of India and assess their relative merits. We examine how to respond if your organisation is affected by a data breach. And we analyse how virtualisation technology can help improve your disaster recovery strategy. Read the issue now. Continue Reading
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News
25 Jan 2016
Alstom outsources IT transformation to HCL Technologies
Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project Continue Reading
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News
20 Jan 2016
Bournemouth Council considers bringing IT back in-house
Bournemouth Council could bring IT and other services back in-house to gain more control over its budget and meet tough cost-cutting targets Continue Reading
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News
19 Jan 2016
Cornwall Council transfers 270 staff back in-house as BT deal ends
Cornwall Council’s £160m outsourcing deal with BT has officially come to an end as the council transfers 270 staff back in-house Continue Reading
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News
19 Jan 2016
Offshoring IT services: Beyond the usual suspects
India is the prime location for offshoring IT – but it may not be the best fit for every business, and there are now many alternatives around the world Continue Reading
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News
15 Jan 2016
CIO interview: Kari Saarikoski, Finnair
Finnair is on a digital transformation journey and the airline’s CIO is changing the IT department as it progresses Continue Reading
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News
14 Jan 2016
GMB takes concerns over British Airways IT outsourcing to MPs
Trade union fears that the expansion of IT outsourcing at BA is a risk to security and will see UK jobs disappear Continue Reading
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News
12 Jan 2016
India still top destination for global service delivery
Technological development and changing model for offshore business services and IT could threaten India’s dominance Continue Reading
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E-Zine
22 Dec 2015
Airbus rises to business challenges of IT overhaul
CIOs need need to become top marketers to sell the benefits of IT for digital business initiatives, but only a third of CEOs think their CIOs have the right skills, according to Gartner. Continue Reading
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News
18 Dec 2015
Cisco to create 200 new cloud computing jobs in UK
Networking giant outlines plans to treble the size of the Cisco Meraki team by 2017 Continue Reading
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News
15 Dec 2015
Poundland launches e-commerce Christmas push with Rackspace managed support
Budget retailer has turned to Rackspace to ensure its first foray into online retail can withstand the seasonal rush Continue Reading
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News
15 Dec 2015
Interview: Lebara CTO sets out plans to go all-in on AWS cloud
Lebara was a Europe-centric, single-product telco until the cloud paved the way for it to grow its service portfolio and expand overseas Continue Reading
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News
11 Dec 2015
Case study: Airbus sets out challenges of changing IT supplier
Aircraft manufacturer sets out what it learned from switching IT provider after 12 years of working together Continue Reading
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News
09 Dec 2015
Volvo finance department expands system support beyond Sweden
Volvo Group Treasury has extended an outsourcing agreement with Virtusa to give it the same support response times worldwide Continue Reading
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Feature
07 Dec 2015
How to free your business and staff with self-service
Introducing self-service IT can improve efficiency and hand control to the employee – so long as it’s done right Continue Reading
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News
04 Dec 2015
India’s HCL opens Estonian operation to support Nordic customers
HCL Technologies opens an Estonian delivery centre which will support customers across Europe, including those in the Nordic region Continue Reading
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News
03 Dec 2015
VMware research shines light on volume of UK enterprise data stored overseas
A poll of UK IT decision makers suggests just 37% know exactly where their enterprise data is located Continue Reading
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News
02 Dec 2015
Interview: BT CEO Gavin Patterson
For BT CEO Gavin Patterson, the UKtech50 most influential person in UK IT 2015, the network is a vital tool to balance the demands of a global services business with the responsibility of being the national incumbent telecoms operator Continue Reading
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News
27 Nov 2015
Case study: Tideway uses private cloud to manage London ‘super sewer’ infrastructure
Infrastructure services director explains why Tideway has opted for a managed, private cloud setup to support sewer project Continue Reading
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News
18 Nov 2015
George Soros backs IT services in eastern Europe
George Soros is investing in an IT company that delivers services to global companies from Ukraine Continue Reading
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News
17 Nov 2015
Deutsche Bank signs India’s HCL Technologies for digital services and systems integration
Deutsche Bank is expanding its long-established relationship with IT services supplier HCL Technologies as it forges on with its digital transformation Continue Reading
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News
02 Nov 2015
000Webhost blames PHP exploit for breach of 13.5 million records
Unencrypted passwords for a free web hosting firm were on sale for five months before customers were notified their records had been leaked, according to a security researcher Continue Reading
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News
02 Nov 2015
Hewlett Packard Enterprise: think of us as a startup
As Hewlett Packard Enterprise and HP Inc finally part ways, UK managing director Andy Isherwood shares some insight on what the future holds for the newly minted enterprise business Continue Reading
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News
29 Oct 2015
Met Office's new supercomputer to deliver £2bn of socio-economic benefits
The Met Office aims to realise a range of socio-economic benefits to UK industries thanks to improved forecasting with its new Cray supercomputer Continue Reading