Managed services and hosting services
With the growth of cloud computing, the range of managed services and hosting services available are increasing too, with new options such as software as a service (SaaS), platform as a service (Paas) and infrastructure as a service (Iaas) now available. We look at the relative merits of the alternative solutions and help IT managers make the right choice for their organisation.
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News
30 Apr 2025
Current SaaS delivery model a risk management nightmare, says CISO
JPMorgan Chase security chief Patrick Opet laments the state of SaaS security in an open letter to the industry and calls on software providers to do more to enhance resilience Continue Reading
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Opinion
24 Apr 2025
Challenges persist as UK’s Cyber Security and Resilience Bill moves forward
Elements of the Cyber Security and Resilience Bill are welcome but questions remain about how best to act in the face of persistent challenges like geopolitical chaos, threats to critical infrastructure, and technological advances Continue Reading
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News
21 Jun 2018
CDO interview: Andrei Belevtsev, Gazprom Neft
Russian oil giant will harness the latest technologies right across its business, says chief digital officer Continue Reading
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News
21 Jun 2018
Nokia outsources IT infrastructure and application services to HCL
Five-year deal will bring together the services delivered by four different IT companies. Continue Reading
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News
21 Jun 2018
HR projects are leading company moves to digital tech, say business leaders
Business leaders say their human resource IT programmes are leading the way to the wider deployment of digital and cloud technology across their organisations Continue Reading
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News
18 Jun 2018
Equinix, Digital Realty and NTT lead datacentre colocation market
NTT had the biggest market share in Asia-Pacific, while Equinix ranked third in the region during the first quarter of 2018, according to market research data Continue Reading
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News
08 Jun 2018
BT’s Gavin Patterson quits under shareholder pressure
Patterson’s resignation comes just weeks after he announced 13,000 redundancies across BT Continue Reading
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Opinion
05 Jun 2018
Big data skills shortages – and how to work around them
Businesses are finding it hard to recruit enough people with big data and analytics skills, but for CIOs there are alternative strategies to consider Continue Reading
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News
24 May 2018
England and Wales Cricket Board to improve players’ medical data
Cricketers’ medical images will be stored securely in an independent clinical archive, enabling clinicians to access medical data and make treatment decisions more quickly Continue Reading
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News
24 May 2018
How AWS keeps its rivals at bay
A relentless focus on building for customers and inking partnerships with enterprise software bigwigs while lowering prices has given AWS a leg-up over rivals in the ANZ market Continue Reading
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News
21 May 2018
IT hub shadowed by Everest gives opportunities to homegrown IT professionals
Katmandu is the choice for offshore delivery for increasing numbers of multinational companies and is becoming more attractive to local IT professionals as a result Continue Reading
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News
15 May 2018
The NHS is failing to deliver 'basic IT', says Matthew Swindells
NHS England’s national director for operations and information calls for the NHS to get to grips with data, and says it won’t be able to deliver an integrated health and care system without getting the basics right Continue Reading
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News
10 May 2018
Barclays to set up biggest office outside UK in India
Bank is expanding its presence in India with plans for an office for 8,000 staff in Pune Continue Reading
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Opinion
02 May 2018
Outsourcing is not dead or dying – it just needs to be done properly
The collapse of Carillion and the profit warning at Capita have created a false sense of fear about the stability of the outsourcing sector Continue Reading
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News
24 Apr 2018
Unified communications supplier Mitel bought by VCs
Unified communications and networking technology supplier Mitel is to be acquired by affiliates of Searchlight Capital Partners for $2bn Continue Reading
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News
23 Apr 2018
Capita’s £500m loss raises more questions for outsourcing
The latest loss announced by Capita adds uncertainty to an outsourcing sector already tarnished by the collapse of Carillion Continue Reading
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News
19 Apr 2018
UK and Indian governments agree tech partnership
Agreement aims to identify organisations in the two countries that can work together and open up opportunities for tech entrepreneurs Continue Reading
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News
18 Apr 2018
European IT services spending down as businesses focus on GDPR compliance
European organisations are reducing their spending on IT services and are redirecting resources towards becoming compliant with the EU General Data Protection Regulation Continue Reading
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News
16 Apr 2018
Singtel, VMware to set up hybrid cloud sandbox
The hybrid cloud sandbox environment will let companies test their cloud workloads and software-defined networks Continue Reading
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News
06 Apr 2018
Why Lufthansa went back to the drawing board with its HR IT project
Aviation group says it is confident of landing a company-wide IT project following a sometimes turbulent journey Continue Reading
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News
04 Apr 2018
AWS expands edge computing service to Singapore
Amazon’s Snowball Edge strengthens its support for hybrid use cases in a fast-growing market for the internet of things and hybrid IT Continue Reading
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News
02 Apr 2018
Lawyers more influential than IT staff in cloud deployments
Traditionally considered risk-adverse, lawyers are twice as more influential than in-house technology staff about cloud, research finds Continue Reading
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News
28 Mar 2018
AWS ups ante on cloud services for Australian government
Cloud supplier AWS says government agencies can now assess the prospect of running protected workloads, following an independent cloud security assessment Continue Reading
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Blog Post
24 Mar 2018
Why print channel partners must shift gears and build IT expertise
Quocirca’s Global Print 2025 report reveals that print manufacturers are set to lose their influence on customer relationships in favour of IT service providers that deliver print services as part ... Continue Reading
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News
23 Mar 2018
Telefonica cuts HR running costs by 40% as it replaces hundreds of ageing IT systems
Multinational telecoms group Telefonica is on the verge of completing a project to replace 175 incompatible HR IT systems with a cloud service covering more than 40 countries Continue Reading
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News
15 Mar 2018
Alibaba Cloud’s Indonesia datacentre is open for business
The Chinese cloud supplier is pulling all stops to expand its Asia-Pacific footprint, including training local cloud professionals and nabbing notable customers – including one of Indonesia’s top e-commerce companies Continue Reading
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E-Zine
08 Mar 2018
CW Europe: Germany’s Lemoncat takes catering to the cloud
Business catering startup Lemoncat has taken advantage of the affordable cost of living in Berlin and is shaking up the catering sector by harnessing the Amazon and Salesforce clouds. Also in this issue, read how Moscow’s government is taking advantage of high penetration of broadband and mobile internet to expand innovative services under the Russian capital’s smart city programme, and how organisations in the Netherlands still have much to do to comply with the General Data Protection Regulation. Continue Reading
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News
07 Mar 2018
Infosys hires thousands more US staff as part of recruitment pledge
Indian company opens new tech centre in the US to help fulfil its promise to hire more American workers while adapting to changing IT services trends Continue Reading
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News
06 Mar 2018
US defence chiefs cut $1bn cloud contract with AWS partner amid anti-trust complaints
The US Department of Defense confirms it is revising down the cost and scope of a billion dollar cloud deal awarded to an AWS partner, after critics picked holes in the procurement process Continue Reading
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News
06 Mar 2018
Norway’s Statkraft outsources IT infrastructure management
Energy company awards India’s HCL five-year IT deal in order to free up resources to focus on core business Continue Reading
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Answer
02 Mar 2018
VMs per host: What are the risks of multiple connections?
While there are no set rules, there are some security recommendations when it comes to virtual machines running on one host. Learn the best practices with expert Matt Pascucci. Continue Reading
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News
27 Feb 2018
Sweden’s Systembolaget picks Evry for cloud transformation
Government-owned retailer signs major IT outsourcing agreement as part of its digital transformation programme Continue Reading
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News
21 Feb 2018
Infosys opens delivery and innovation centre in Finland
Infosys is stepping up its Nordic presence with a new operation in Finland, with a design and innovation centre in Helsinki in spring 2018 Continue Reading
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News
19 Feb 2018
Rackspace upgrade to save $12m with Scality object storage
Cloud services giant Rackspace brings in Scality object storage in a move that slashes 4,000 boxes from its server count as it separates compute and storage Continue Reading
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News
19 Feb 2018
Hong Kong, Singapore to continue datacentre bull run
The two Asian cities, Hong Kong and Singapore, will remain primary destinations for datacentre deployments in the APAC region for the foreseeable future Continue Reading
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News
02 Feb 2018
Google Q4 results show businesses are buying into its public cloud
The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year Continue Reading
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News
02 Feb 2018
CIO interview: Aaron Powell, CDO, NHS Blood and Transplant
NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives Continue Reading
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News
02 Feb 2018
Faster data is a safer bet for risk exposure
Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system Continue Reading
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News
31 Jan 2018
Capita to offload non-core business units
Capita reveals it might sell some of its non-core business units after issuing a profit warning, which the CEO partly blames on its business being too broad and complex Continue Reading
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News
31 Jan 2018
Carillion not a like-for-like comparison with IT services firms, but an overt reminder
Although Carillion’s problems are unlikely to hit major IT services suppliers, its collapse is a reminder of the need to ensure good governance Continue Reading
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News
24 Jan 2018
Colt Technology Services outage: European customers hit by internet connectivity issues
Voice and data network provider Colt Technology Services suffers outage, blighting users in several European countries Continue Reading
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News
22 Jan 2018
Judge will take time to seek answers from EU court over Max Schrems Facebook privacy fight
The Irish High Court will take time to decide what questions to put before the European Court of Justice in a case with significant implications for EU and US trade and the privacy of EU citizens Continue Reading
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News
21 Jan 2018
Cloud firm speeds customer analytics with Pure Storage arrays
Cloudhelix replaces Pernix Data storage with Pure Storage FlashArray products to provide “brute force” performance approach for unpredictable customer workloads Continue Reading
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News
18 Jan 2018
Demand for cloud services drives increase in IT outsourcing
Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017 Continue Reading
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News
16 Jan 2018
Google to open five more datacentre regions across the globe in 2018
Cloud giant Google is on a mission to boost the capacity and performance of its services, through investments in new datacentres and subsea cables Continue Reading
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News
09 Jan 2018
Cloud firm scales Cloudian object storage to 2.5PB for GDPR
Calligo expands Cloudian Hyperstore from three nodes to 30 at worldwide datacentres, with object storage deployed for file-level and metadata capabilities suited to GDPR Continue Reading
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News
08 Jan 2018
Telco outsources digital transformation to Infosys
Belgium's biggest telco will cut legacy systems as part of a digital transformation project Continue Reading
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News
05 Jan 2018
Insurance broker Simply Business ditches legacy MPLS for SD-WAN
Insurance business finds networking a breeze after ditching its unresponsive managed services provider and implementing VeloCloud’s latest software-defined wide area network technology Continue Reading
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News
05 Jan 2018
Patch systems against Meltdown and Spectre, urges ICO
UK’s data protection watchdog is calling for organisations to apply security updates to mitigate against exploits of microprocessor flaws as soon as possible to safeguard personal data Continue Reading
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News
03 Jan 2018
Top IT priorities for Nordic CIOs in 2018
Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading
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News
03 Jan 2018
Colt to expand datacentre footprint in APAC
Datacentre service provider Colt is laying the groundwork to build datacentres in India and Singapore, and is working on new datacentre technologies to improve energy efficiency Continue Reading
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News
07 Dec 2017
Tieto wins Stockholm’s multimillion IT outsourcing contract
Swedish capital switches IT services provider after “administrative error” ruled original contractor out of agreement Continue Reading
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News
06 Dec 2017
Mayor of London opens Bangalore office to strengthen links with Indian businesses
City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading
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Feature
05 Dec 2017
The death of the mainframe is greatly exaggerated, says CA
With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage Continue Reading
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News
05 Dec 2017
Third of Sweden's IT providers could be gone in two years
The IT services sector in Sweden will be decimated as hundreds of local suppliers disappear Continue Reading
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News
27 Nov 2017
UK IT professionals could lose out in a free trade deal between UK and India
There could be an increase in Indian IT professionals coming to work in the UK post-Brexit if a new trade deal is signed with India Continue Reading
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E-Zine
15 Nov 2017
CW ASEAN: How managed security services help to reduce cyber risk
The growing complexity and volume of cyber threats has led to rising demand for managed security services that provide the capabilities and technological know-how to combat cyber threats. In this month’s issue of CW ASEAN, read more about the pros and cons of using managed security services and considerations you should be aware of. Also, find out what organizations can do to put the odds in their favor when combating cyber threats. Continue Reading
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News
09 Nov 2017
Bangalore offers the best ecosystem for digital transformation, says Economist report
Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading
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News
31 Oct 2017
TomTom navigates move onto global HR platform
TomTom went live with HR platform in all 37 countries, serving 5,000 staff, in March 2017 Continue Reading
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E-Zine
24 Oct 2017
Where will artificial intelligence take us?
In this week’s Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology – we listen in to the House of Lords investigation. Our latest buyer’s guide examines the benefits and challenges of cloud-native applications. And we look at the best practice in defending email systems from cyber attacks. Read the issue now. Continue Reading
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News
18 Oct 2017
Cloud service spending almost matches traditional IT outsourcing
Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading
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News
16 Oct 2017
Puppet on why people, process and technology are mission critical to DevOps success
At the PuppetConf user and partner summit in San Francisco, Puppet and its customers shared insights on how best to address the people, process and technology sides of the DevOps success equation Continue Reading
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E-Zine
12 Oct 2017
CW Middle East: Internet of things can help Gulf countries to diversify
The Middle East’s push towards economic diversification is driving innovation in internet of things (IoT) applications for emerging services sectors, such as transport and logistics, telecommunications, financial services and tourism. Also read how the Dubai Health Authority is rolling out Salama, a unified electronic medical record (EMR) system, and a survey shows organisations in the Middle East are not offering IT staff enough training and don’t employ enough women in IT. Continue Reading
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News
11 Oct 2017
Teva Pharmaceuticals turns to cloud HR as it weathers difficult trading conditions
One of Israel’s largest manufacturing companies has invested more than $10m in cloud HR. The technology is helping Teva Pharmaceuticals turn its fortunes around. Continue Reading
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News
05 Oct 2017
Singapore’s public sector finds agility and speed in AWS
City-state’s government has been able to meet peak demands and address security issues through a cloud-based web-hosting platform powered by Amazon Web Services Continue Reading
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News
19 Sep 2017
Public sector cloud use still too focused on ‘low-hanging fruit’ IT projects, finds research
Public sector cloud adoption continues to rise, but wide-scale digital transformation success remains elusive, claims Cloud Industry Forum research Continue Reading
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News
30 Aug 2017
HCL expands global network with Swedish delivery centre
HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading
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E-Zine
24 Aug 2017
CW Nordics: Banks and startups increase collaboration
First they were deemed a threat, now they are potential partners. According to a new report by Nordic accelerator Fintech Mundi, banks are increasingly turning to financial technology (fintech) startups in their hunt for new ideas and market opportunities. Also in this issue, read now Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies, and hear how Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world. Continue Reading
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E-Zine
22 Aug 2017
How banking technology has changed since the crash
In this week’s Computer Weekly, 10 years after the financial crash, we examine how banking technology has changed as a result of the economic crisis. We look at how GDPR, the EU’s new data protection laws, will affect your data storage strategies. And we ask if the cryptocurrency boom will remain a niche pursuit or whether the underlying technologies can bring benefits for enterprise IT. Read the issue now. Continue Reading
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News
21 Aug 2017
HSBC streamlines mortgages with Capita software
Bank is using software to improve its mortgage application processes and subsequently increase business through brokers Continue Reading
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News
02 Aug 2017
IT outsourcing demand fuels record deal value in first half of 2017
The IT outsourcing market delivered its strongest half-year performance between January and June 2017, fuelled by the activity of the financial services industry and growing demand for IT services Continue Reading
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E-Zine
01 Aug 2017
The fields of Athenry – how Apple’s datacentre plans are causing turmoil in a small Irish town
In this week’s Computer Weekly, we look into Apple’s controversial plans to build a huge datacentre in a small town in the west of Ireland, and hear the local arguments it has caused. We find out how the Met Office is managing the vast quantities of data it uses for weather forecasting. And we examine Google plans to bring artificial intelligence tools to the job recruitment market. Read the issue now. Continue Reading
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News
24 Jul 2017
IR35 reforms: IT contractor fleshes out details of potential HMRC legal challenge
Following the early-stage success of efforts to crowd-fund a legal challenge against the IR35 reforms, one of the IT contractors behind the campaign outlines details of what could happen next Continue Reading
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News
13 Jul 2017
HPE and CSC merger wins confidence of Zurich
Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading
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E-Zine
13 Jul 2017
CW Middle East: How women can fill the tech skills gap
The growth of the IT sector continues to drive both innovation and employment in the Gulf, but women – as with all industries in the region – are under-represented in technology by significant margins, and could help to fill the tech skills gap. Also in this issue, read about growing threats in Saudi Arabia’s cyber sector, and how Dubai is becoming a world leader in smart city developments. Continue Reading
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News
13 Jul 2017
Verizon denies data loss but admits potentially huge breach
Verizon has responded to reports of millions of customer records being exposed to the internet by saying no data was accessed by malicious third parties, but the incident raises thorny issues Continue Reading
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News
11 Jul 2017
Met Police signs £8m digital forensics deal
MASS wins seven-year contract to supply a digital forensics managed service to London’s Metropolitan Police Service Continue Reading
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News
30 Jun 2017
Dreamscape to merge with Singapore hosting provider in regional expansion
The Australian hosting provider will tap Vodien’s infrastructure to address the needs of mobile-first businesses in Southeast Asia that are going online for the first time Continue Reading
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News
26 Jun 2017
News UK dumps tape for backup with Zadara cloud storage
News publishing corporation saves up to 40% on hardware and software costs by switching in-house hardware for a cloud-first policy, using Zadara cloud storage as a backup target Continue Reading
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News
14 Jun 2017
British Airways to outsource contact centre work
British Airways is evaluating technologies from an outsourcing company as an option to replace contact centre staff Continue Reading
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E-Zine
08 Jun 2017
Ethical fears hinder growth of artificial intelligence in France
In this issue, read how France’s relatively slow adoption of artificial intelligence is partly the result of public confusion, and partly due to the way the French have approached the ethical debate around AI. Also, read now organisations in Europe are failing to address the most important risks because they do not have a structured approach to complying with the EU’s General Data Protection Regulation. And find out why, after 17 years, Dutch university TU Delft is saying goodbye to its legacy learning management system. Continue Reading
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News
06 Jun 2017
Lloyds bank staff will move to IBM in outsourcing deal
About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement Continue Reading
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News
25 May 2017
CBRE: Demand for colocation space in London holds firm in face of Brexit
The latest CBRE quarterly report, charting the performance of the European colocation market, shows demand for capacity in London has so far been unaffected by the triggering of Article 50 Continue Reading
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E-Zine
25 May 2017
CW Nordics: The trouble with connected things
In this issue, Finnish cyber security expert Mikko Hyppönen talks about security in the Nordics, Russia and the trouble with connected devices. Also read how Icelandic airline Wow Air averted disaster through the use of application performance monitoring software when it embarked on a major expansion. And find out how, since December 2015, anyone playing popular sandbox game Minecraft has been able to build their worlds on the actual map of Sweden. Continue Reading
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News
02 May 2017
IT outsourcing going strong in the Nordics
IT outsourcing is popular among companies in the Nordic region, but the market is changing Continue Reading
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News
10 Apr 2017
Outsourcing service left Scottrade Bank customer data exposed
Mistake by outsourcing service provider left the details of 20,000 Scottrade Bank customers vulnerable to theft Continue Reading
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News
06 Apr 2017
Sweden’s Bisnode consolidates outsourced IT
Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading
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News
04 Apr 2017
Chinese hacking group targeted firms through IT MSPs
Security researchers have uncovered a China-based cyber espionage campaign that targeted IT services firms and their customers, underlining the need for supply chain security Continue Reading
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News
30 Mar 2017
HMRC contractors leave over inside IR35 ruling
HMRC has begun classifying its public sector contractors as "inside IR35", prompting fears of a digital "brain drain" at the organisation Continue Reading
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News
24 Mar 2017
Serco uses HR technology to cut recruitment bill
International outsourced services supplier Serco is investing in HR recruitment technology to help it hire 15,000 to 20,000 people a year Continue Reading
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News
16 Mar 2017
CIO interview: Jon Cheyne, IT director, National Theatre
We speak to the IT head at the National Theatre about what it means to have a 99% cloud strategy Continue Reading
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News
14 Mar 2017
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
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News
08 Mar 2017
Centrica eliminates more than 20 IT systems after replacing SAP with cloud HR technology
Energy and services company claims major savings in IT costs after moving its HR services to the cloud Continue Reading
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News
20 Feb 2017
Accenture to add thousands of US jobs as Trump effect spreads to IT
Accenture has promised to create more jobs in the US and invest $1.4bn in skills development Continue Reading
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News
17 Feb 2017
HPE services and CSC to become DXC Technology
The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading
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News
13 Feb 2017
Autodata turns to big data to predict vehicle failures
Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies Continue Reading
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News
10 Feb 2017
Rubbish digital collection needs to be addressed
Services like rubbish collection, that are usually outsourced, need greater digitisation to join up to council processes Continue Reading
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E-Zine
09 Feb 2017
CW Benelux: Is there a Dutch digital delusion?
On government and business levels, the Netherlands aspires to be a digital leader in Europe, but it may be losing ground because of a lack of research and development investment. Also in this issue, IT decision makers based in the Benelux region are less confident than their European neighbours that IT budgets will increase in 2017, and Dutch bank ING, which used digital technology to reinvent itself after the financial crash, is about to reinvent itself again. Continue Reading
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News
01 Feb 2017
Executive interview: Rackspace president Jeff Cotten reveals firm's big cloud bets for 2017
New Rackspace president Jeff Cotten reveals details of what the future holds for the managed cloud company now it's under new ownership Continue Reading
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Opinion
31 Jan 2017
How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
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News
24 Jan 2017
GDS signals intent to move public sector off PSN
Government Digital Service’s Technology Leaders Network determines that the internet is an adequate solution to support the vast majority of public sector work Continue Reading
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News
20 Dec 2016
Digital Realty sets sights on loosening Equinix’s grip on global colocation market
Digital Realty's managing director for Europe, Middle East and Africa sets out how the business is drawing on its recent datacentre acquisitions to take Equinix on in 2017 Continue Reading