News
Collaboration software and productivity software
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April 23, 2024
23
Apr'24
Vodafone Business aims to help SMEs boost productivity and security
Following research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security
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April 16, 2024
16
Apr'24
Major UCaaS-related outages experienced by 97% of enterprises in 2023
Survey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity
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April 11, 2024
11
Apr'24
How GenAI use is evolving for Google Cloud customers
With more than one million developers now using Google Cloud’s generative AI systems to power their tools, Google customers have gone beyond experimentation and are now building their own agents
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April 10, 2024
10
Apr'24
Salesforce helps customers establish bug bounty programmes
Salesforce has added new learning content to its Trailhead platform designed to help customers develop their own bug bounty programmes
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April 02, 2024
02
Apr'24
Microsoft pushes Teams out of M365 and O365 bundle globally
Microsoft claims Teams push out of bundle will simplify pricing, with enterprise IT buyers possibly better off
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March 27, 2024
27
Mar'24
Avaya announces Zoom strategic partnership for collaboration
Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork
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March 27, 2024
27
Mar'24
Cisco unveils enhanced collaboration tech for the hybrid workforce
Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork
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March 26, 2024
26
Mar'24
Zoom aims to reimagine teamwork with Workplace AI collaboration platform
Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience
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March 26, 2024
26
Mar'24
RingCentral looks to ‘reimagine’ business phone system with real-time AI
Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search
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March 25, 2024
25
Mar'24
Vodafone Business aims to boost SME effectiveness with IT Hubs channel
UK IT experts and entrepreneurs are invited to join local franchise opportunity as part of strategic drive from Vodafone to help smaller businesses better manage their IT solutions
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March 20, 2024
20
Mar'24
Global UCaaS market set for over 130 million users by 2028
Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services
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March 20, 2024
20
Mar'24
ServiceNow acquires 4Industry, EY Smart to boost smart industry
Digital workflow company announced its latest acquisitions of 4Industry and EY’s Smart Daily Management app to accelerate digital transformation
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March 07, 2024
07
Mar'24
BA sets out plan to revamp IT, add AI and update website
Airline plans to migrate 700 systems to cloud and run custom version of Teams to support in-flight customer comms with ground staff
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February 27, 2024
27
Feb'24
Black Basta and Bl00dy ransomware gangs exploiting ConnectWise vulns
More ransomware gangs have been observed exploiting two dangerous vulnerabilities in ConnectWise ScreenConnect software, prompting new warnings for users to get patching
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February 27, 2024
27
Feb'24
Managers want generative AI, but workers need more help getting to grips with it
Staff given artificial intelligence guidelines are more likely to experiment with the technology than those who are given none, according to a survey
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February 20, 2024
20
Feb'24
Telefónica, Matsuko launch holographic meeting experience
Telco and spatial computing firm to unveil holographic conferencing service to help users gain more effective communication and emotional connection in meetings
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February 20, 2024
20
Feb'24
Vodafone teams with vcita to boost small business digital productivity
Telco and software management firm launch digital business management service intended for small businesses, replacing time-consuming and manual tasks with automated and digital services
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February 15, 2024
15
Feb'24
Nokia intros first OT-compliant GenAI service for connected workers
Comms tech provider says it has become the first company to adapt GenAI large language model technology for operational environments
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February 09, 2024
09
Feb'24
Digital experience becomes new boardroom metric
Networking technology and services giant outlines new paradigm in experience economy, where next generation of chief digital officers demand unified understanding of every component of networked applications
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February 08, 2024
08
Feb'24
Cisco taps Apple, Nvidia to achieve distance zero and propel collaboration in new workspace
Networking and IT tech and services firm reveals solutions and partnerships with leading CE and processor manufacturer to support business in the new world of world where workspaces are being reimagined
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February 06, 2024
06
Feb'24
Cisco unveils innovations for observability as it looks to future networking vision
Networking and IT tech and services giant kicks off European flagship event with major enhancements to networking cloud vision, innovations in digital experience and user monitoring for cloud-native applications
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January 26, 2024
26
Jan'24
8x8 enhances experience communications as a service suite
XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations
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January 22, 2024
22
Jan'24
AI ushering new era of intelligent CX
Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm
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January 10, 2024
10
Jan'24
Poor tech kills hybrid work productivity
People who work from home say the IT they use is failing or performs poorly, which reduces their productivity, leading to hours of work lost
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December 21, 2023
21
Dec'23
Top 10 networking stories of 2023
This year has seen the continued adoption of software-defined wide area networks and secure access service edge as firms phase out multi-protocol label switching infrastructures, with artificial intelligence also stepping into the networking ...
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December 20, 2023
20
Dec'23
Inside Zoom’s generative AI strategy
Zoom’s federated approach towards generative AI allows it to use a combination of models that are most suitable for the task on hand while lowering costs for itself and customers
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December 15, 2023
15
Dec'23
Jaguar Land Rover taps Tata Communications to drive production
Car maker's new technology and connectivity framework is designed to power next-generation vehicle production by improving line performance and vehicle quality using AI and real-time data insights
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December 14, 2023
14
Dec'23
Cisco eyes opportunities in AI, sustainability in Australia
Cisco is looking to tap opportunities in sustainability, AI and cyber security as it navigates Australia’s economic headwinds
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November 29, 2023
29
Nov'23
AI to drive Zoom to new levels in 2024
Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs
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November 24, 2023
24
Nov'23
Eir Ireland transforms contact centres to enhance customer experience
IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform
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November 22, 2023
22
Nov'23
Enterprise, large accounts get Zoom ahead of guidance in Q3
Communications and collaboration firm’s third quarter results for 2024 fiscal year show better-than-expected performance
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November 17, 2023
17
Nov'23
Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life
Speaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has emerged from obscurity to be of business moment
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November 13, 2023
13
Nov'23
Dubai Electricity & Water Authority, Avaya extend customer centre alliance
Dubai utility firm enhances its customer care centre to become integrated digital interactive hub, enabling customers to access a wide range of services through an interactive voice system
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November 10, 2023
10
Nov'23
Orange Business shifts towards digital, aims to transform SD-WAN with VMware
Business services division of leading connectivity provider unveils strategy to offer end-to-end stack of digital solutions through B2B portfolio and strikes partnership with cloud computing company for software-defined wide-area network offer
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November 07, 2023
07
Nov'23
LSE Behavioural Lab highlights critical role of technology in boosting collaboration
Study at behavioural lab of leading UK education establishment finds quality of collaboration outcomes are proportional to quality of meeting technology used by both office-based and remote/hybrid workers
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November 01, 2023
01
Nov'23
Bosch Rexroth adds Nokia to automation ecosystem
Comms tech provider collaborates with global engineering firm to integrate virtualised operating system into its MX Industrial Edge on-premise operational technology to support private wireless 5G campus network and Industry 4.0 products
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October 31, 2023
31
Oct'23
Zoom extends AI Companion as it hits million meetings milestone for summaries
Collaboration and communications company’s generative AI assistant sees expanded support for 32 more languages and added capabilities for events, in-meeting questions and meeting coaching
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October 30, 2023
30
Oct'23
Everdome unveils Spaces metaverse-as-a-service platform
Citing a McKinsey report that reveals 60% of users are eager to transform everyday life, Dubai-based metaverse project releases metaverse-as-a-service product line, which aims to make the immersive platform more accessible for all
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October 27, 2023
27
Oct'23
Webex deploys AI to enhance contact centre agent potential, boost CX
AI-powered innovations in contact centre designed to generate agent efficiency and well-being, resulting in reduced turnover and improved customer experiences, faster resolution of customer needs and real business outcomes
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October 26, 2023
26
Oct'23
Nimo Planet completes spatial computing system for hybrid work
Spatial computer productivity platform provider launches proprietary hardware and OS to enable virtual workplace system comprising personalised, multi-screen workspace experience to hybrid workforce
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October 24, 2023
24
Oct'23
OCBC to roll out GenAI chatbot
Singapore’s OCBC Bank is rolling out a GenAI chatbot powered by Azure OpenAI to assist employees with writing, research and idea generation
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October 23, 2023
23
Oct'23
Magdi Yacoub Global Heart Centre completes contact centre upgrade
NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility
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October 19, 2023
19
Oct'23
Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform
Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts...
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October 18, 2023
18
Oct'23
Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms
Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders
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October 17, 2023
17
Oct'23
Gitex 2023: Avaya plots generative AI-powered future for customer experience
Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation
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October 12, 2023
12
Oct'23
Hybrid work flexibility the leading driver underpinning successful work experiences
Study finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work
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October 10, 2023
10
Oct'23
IT and contact centre leaders embrace conversational AI or fear falling behind
Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention
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October 04, 2023
04
Oct'23
Qualcomm looks to reshape digital world through spatial computing
Mobile tech giant announces new platforms, developed in close collaboration with Meta, to provide breakthrough performance in immersive applications such as mixed and augmented reality
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September 20, 2023
20
Sep'23
Zoom aims for contact centre boost with Workforce Engagement Management suite
Leading communications and collaboration technology provider unveils suite designed to help boost employee engagement and customer satisfaction
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September 13, 2023
13
Sep'23
Storm-0324 gathers over Microsoft Teams
An initial access broker associated with several different ransomware operations is now conducting Microsoft Teams phishing attacks