News

Collaboration software and productivity software

• January 16, 2023 16 Jan'23

  CIO interview: Matt Grest, Very Group

  The Covid-19 pandemic changed many things, including an increase in remote working – so how is the Very Group approaching the workplace and talent post-Covid?

• January 15, 2023 15 Jan'23

  Thai enterprises spend more on software amid growing digitalisation

  The majority of software spending in Thailand during the first half of 2022 went into applications followed by infrastructure software and development tools, according to IDC

• January 03, 2023 03 Jan'23

  Cutting-edge contact centre means experience is everything for Bayview

  Offering a variety of support, back-office and IT services to companies and customers around the world would present a variety of challenges to any firm. To ensure it could offer acceptable experiences for customers and employees at every touchpoint...

• January 03, 2023 03 Jan'23

  Remote workers shun return to work

  Study from UK gigabit broadband service provider reveals that despite received wisdom of home workers wanting to make at least partial return to pre-Covid working practices, stark contrast exists between employers and employees in their desire for ...

• December 14, 2022 14 Dec'22

  Almost two-thirds of businesses fear IT estate incapable of supporting hybrid workforce

  Research from managed workplace services provider finds current IT setup is preventing effective collaboration, putting remote workers at a disadvantage and driving up cyber risks

• December 01, 2022 01 Dec'22

  Expectation gap appears between users and managers with hybrid working IT

  Research from Canon Europe finds that while more than three-quarters of IT decision-makers believe their company provides the right technology to enable people to do their jobs regardless of location, a fifth are providing their own IT equipment and...

• November 24, 2022 24 Nov'22

  Profits fall but Zoom maintains revenue momentum in Q3

  Breakout collaboration service maintains momentum for rising revenues in third fiscal quarter of 2022 with significant rise in number of customers contributing more than $100,000

• November 22, 2022 22 Nov'22

  Slack expands footprint in APAC

  Slack’s Singapore operations remains the epicentre of its growth in the region and will fuel its expansion into markets such as Indonesia, Malaysia and the Philippines

• November 17, 2022 17 Nov'22

  Microsoft CEO outlines ‘digital imperatives’

  Organisations that want to do more with less will have to think deeply about digital imperatives such as the shift to cloud and artificial intelligence, says Microsoft CEO Satya Nadella

• November 03, 2022 03 Nov'22

  Russia risks shortage of PCs and software

  Russian consumers and businesses could face a shortage of IT equipment including PCs and software

• November 02, 2022 02 Nov'22

  Tech to drive collaboration and fend off recession at UK medium firms

  Report from Virgin Media O2 Business finds almost half of medium-sized businesses want more IT support to help drive their business ambition and with such firms’ employees only spending a quarter of their time in the office, cutting-edge tech is ...

• November 01, 2022 01 Nov'22

  UK hybrid workers feel the strain

  Survey reveals that UK homeworkers suffer most in Europe from a poor working experience, in turn leading to knock-on negative effect in customer experience due to lack of space

• October 28, 2022 28 Oct'22

  Webex looks to enhance customer experiences for digital era

  Leading collaboration technology provider reveals what it claims is a unique functionality that can deliver a fully integrated UCaaS, CCaaS and CPaaS portfolio to improve customer experience

• October 27, 2022 27 Oct'22

  Webex claims ‘breakthrough’ advances for hybrid work with innovations, partnerships

  Collaboration tech provider announces major updates to the Webex Suite with new collaboration device and new partnerships to expand its footprint

• October 27, 2022 27 Oct'22

  Meta tightens purse strings as it spends on Reality Labs

  Facebook’s parent company is betting the business on a long-term strategy to move social media into the metaverse

• October 21, 2022 21 Oct'22

  Execs feel leadership strain in the new normal of work

  Research finds flexible work policies as the leading factor that has improved company culture over the last two years, but burnout is on the rise globally and executive experience scores for overall satisfaction at work have dropped markedly

• October 14, 2022 14 Oct'22

  Gitex 2022: Florius takes AI-powered CCaaS speech analytics to transform customer experience

  Changed workloads during the pandemic have driven Netherlands-based mortgage lender to use AI and CCaaS technology

• October 12, 2022 12 Oct'22

  Meta presents vision for business metaverse

  How can hybrid teams collaborate seamlessly? Meta believes virtual reality tied to business applications is the way forward

• October 11, 2022 11 Oct'22

  Gitex 2022: Avaya aims for innovation without disruption as it reveals cloud comms partners

  Global communications and collaboration firm showcases business outcomes at leading expo and announces new strategic partnership with conversational AI provider and cloud telecoms and technology solutions company

• October 04, 2022 04 Oct'22

  Harrison Drury elevates its employee, customer experience with Avaya OneCloud UCaaS

  Solicitor’s transition to cloud-based unified communications-as-a-service platform modernises communications and sets up platform to support business’s strategy of providing a hybrid workplace

• October 03, 2022 03 Oct'22

  Digital transformation is brewing at Heineken

  In a presentation at the Digital Transformation Week conference in Amsterdam, Heineken’s data management director revealed some of the ways the company is using information technology to transform

• October 03, 2022 03 Oct'22

  CIO interview: James Fleming, Francis Crick Institute

  Francis Crick Institute CIO discusses how Europe’s largest biomedical research institute has co-developed a framework for data sharing

• September 29, 2022 29 Sep'22

  BSH Home Appliances takes on Twilio to revamp digital customer engagement

  Customer engagement platform partners with Deloitte Consulting to support plan by home appliances firm to revamp its entire digital infrastructure within customer service organisation

• September 22, 2022 22 Sep'22

  Ofcom turns its attention to the hyperscalers

  The regulator sees its role expanding into emerging areas of communications technologies and public cloud services

• September 21, 2022 21 Sep'22

  Mobile operators work on holographic calling pilot

  Thanks to 5G, it may soon be possible add a third dimension to video calls using ‘realistic’ holograms

• September 01, 2022 01 Sep'22

  Oracle Red Bull Racing gets into gear with Zoom to power team unified communications

  Collaboration technology provider’s Chat, Events and Meetings products taken up by championship-leading Formula 1 team to enhance key communications and hybrid experiences on and off the track

• August 23, 2022 23 Aug'22

  Continued major customer rise fuels strong second quarter for Zoom

  Post-Covid boom may have subsided, but conferencing and comms company keeps on track with increased total revenues in second fiscal quarter, when its product diversification strategy focused on delivering better intelligence

• August 18, 2022 18 Aug'22

  Jabra, Lenovo expand collaboration to claim first full Microsoft Teams rooms system

  Purpose-built, modular room kit provides enhanced business productivity and collaboration capabilities for companies looking to upgrade their meeting room technology for the hybrid working world

• August 12, 2022 12 Aug'22

  SMEs overwhelmed by distraction of comms technology, networking platforms

  Study from collaboration workspace and targeted networking platform provider reveals small and medium-sized enterprises are becoming overwhelmed by the noise and distraction of social media channels

• August 11, 2022 11 Aug'22

  Crown Commercial Service opens door to Salesforce

  The Crown Commercial Service has agreed a Memorandum of Understanding with Salesforce to facilitate public sector access to the supplier’s products and services, including Tableau, Slack and Mulesoft

• August 09, 2022 09 Aug'22

  Tata teams with Genesys to boost enterprise engagement with enhanced InstaCC Platform

  Global digital ecosystem enabler partners with cloud-based customer experience orchestration to further transform customer engagement across platforms ranging from social to mobile

• August 04, 2022 04 Aug'22

  Work-from-home slows in US but remains important part of hybrid workplace

  Deloitte survey shows the ways in which people are using connected devices and technology to improve and enhance their lives, in particular dealing with the balance of hybrid work

• July 28, 2022 28 Jul'22

  Digital HQs fundamental to making hybrid work successful, say UK workers

  Business messaging app provider finds cost-of-living crisis is eased by hybrid work, but 66% of employees would look for a new job immediately or within three months if hybrid or remote working was not an option

• July 25, 2022 25 Jul'22

  Latest Atlassian Confluence vulnerability raises concerns

  CVE-2022-26138 is the second major vulnerability disclosure made for Atlassian’s Confluence collaboration platform in recent months

• July 14, 2022 14 Jul'22

  Cost-of-living crisis drives UK consumers to rethink connectivity needs

  EY survey reveals that despite general demands for hybrid and remote working, UK households are concerned by rising home technology costs amid the cost-of-living crisis

• July 14, 2022 14 Jul'22

  Enterprise employees worry that poor collaboration tools result in lost revenue

  Survey shows firms are facing a collaboration crisis, with failure to adjust to new hybrid and remote work costing them revenue and stunting business growth

• July 13, 2022 13 Jul'22

  Freight forwarding and logistics firm gains extra mileage through CallSwitch UCaaS

  International logistics firm achieves improved business efficiency by replacing legacy VoIP system with hosted telephony solution supporting unified collaboration and communications platform

• July 12, 2022 12 Jul'22

  UK homeworking more than doubles since 2019

  Office for National Statistics roundup of the latest data and analysis on the UK economy, business and jobs finds the number of people working from home in the UK increased by 108.8% between October to December 2019 and January to March 2022

• June 28, 2022 28 Jun'22

  Organisations struggling to support remote and hybrid employees

  Digital workplace productivity report reveals limited workplace technology availability sees average worker operating at 60% capacity

• June 22, 2022 22 Jun'22

  Packaging, translation to the fore in Zoom platform evolution

  Collaboration and conferencing company brings together options for persistent chat, phone, meetings, whiteboard and other features into a single, scalable package

• June 21, 2022 21 Jun'22

  CIO interview: Mark Bramwell, CIO, Saïd Business School

  After seven years in the job, there are still fresh challenges for the IT leader, including a second digital strategy to deliver

• June 21, 2022 21 Jun'22

  Microsoft Office 365 has ability to ‘spy’ on workers

  Microsoft faces calls for ‘transparency’ over tools in Office 365 that allow employers to read staff emails and monitor their computer use at work

• June 17, 2022 17 Jun'22

  Organisations struggle to support IT in a hybrid work model

  Study from digital employee experience tech firm finds 95% of professionals face disruptive IT issues that hinder productivity, with particular problems regarding remote workers

• June 01, 2022 01 Jun'22

  Executive interview: Jeetu Patel, general manager of collaboration and security, Cisco

  Anyone with an idea can help solve a problem if geography and distance don’t matter when bringing in talent, says Cisco’s collaboration and security chief

• May 30, 2022 30 May'22

  Swim England takes the plunge with CaaS to reap remote work benefits

  England’s national body for swimming deploys communications-as-a-service platform to support remote work for employees and sees benefits such as 35% reduction in monthly platform costs

• May 25, 2022 25 May'22

  Zoom boom continues as it delivers billion-dollar first quarter

  Despite partial return to work and adoption of hybrid rather than permanent home working, collaboration technology provider sees first-quarter total revenue up 12% year on year and +$100,000 customers rise by 46%

• May 25, 2022 25 May'22

  Most information and comms businesses plan to use homeworking permanently

  Proportion of UK employees deploying hybrid working rises from 13% in early February 2022 to 24% in May 2022, with the information and communication industry revealed as a hybrid working hotspot

• May 19, 2022 19 May'22

  BT strengthens push into enterprise and public sector

  UK’s incumbent telco unveils charter to provide enterprise customers with springboard for growth by fuelling innovation through new investment in Division X unit, combining innovation and expertise with customer service and purpose-driven ...

• May 19, 2022 19 May'22

  Marsden building society deploys UCaaS to enhance employee, customer experiences

  Regional financial services leader chooses unified communications as a service offering for more agile, flexible and scalable communication to support both immediate needs and long-term growth

• May 16, 2022 16 May'22

  Zoom furthers contact centre expansion with Solvvy acquisition

  In the next step of progression from being the pandemic’s breakout collaboration services leader, Zoom makes strategic buy to add advanced conversational AI and automation capabilities