News

Collaboration software and productivity software

• April 13, 2023 13 Apr'23

  Webex brings cloud collaboration to US security and defence

  Leading collaboration technology provider announces air-gapped trusted cloud for defence industry use case allowing teams to work together through modern meeting, chat and calling experiences on Webex app

• April 12, 2023 12 Apr'23

  Stemmer Distribution optimises communications infrastructure

  Largest distributor of dental products in France standardises communications through UCaaS to help meet all its needs of reachability and mobility, while rationalising costs for the present and future

• April 11, 2023 11 Apr'23

  Ericsson: flexibility the new work-life currency

  Study from Ericsson’s Consumer & IndustryLab reveals how employees and employers navigate the current work environment and their views on the future of work shaped by the pandemic, digitisation and the fluctuating labour market

• April 05, 2023 05 Apr'23

  Disconnect emerges between UK management and employees on hybrid work

  Study from leading business software company finds that while overwhelming majority of IT leaders say they are investing in improving the hybrid experience for their organisation, only half of workers think it’s enough and feel their productivity ...

• March 30, 2023 30 Mar'23

  HP looks to lead with hybrid work collaboration and productivity portfolio

  Tech giant bids to address growing issue in world of hybrid work where many workers are reluctant to return to the office because of sub-optimal technology

• March 28, 2023 28 Mar'23

  Cisco enhances hybrid work with AI Webex innovations

  Comms tech giant makes AI-powered enhancements to collaboration offering, encompassing devices and customer experience to deliver more personalised and inclusive experiences with camera intelligence

• March 28, 2023 28 Mar'23

  Zoom announces AI-based collaboration smart companion

  Conferencing and communications company uses OpenAI technologies to offer what it claims will be a unique federated approach to artificial intelligence based on flexibility

• March 27, 2023 27 Mar'23

  Tata unveils integrated, simplified cloud-based calling service for global enterprises

  Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features

• March 23, 2023 23 Mar'23

  UK remote workers held back by poor tech, limited digital skills

  Despite rapid adoption of hybrid working since Covid, research from Virgin Media O2 Business reveals organisations facing technical and personnel-related limitations in making third workspace pay off

• March 22, 2023 22 Mar'23

  Anheuser-Busch InBev brews digital infrastructure with Orange

  Global brewing giant partners with business services division of global telco company to help with digital transformation

• March 21, 2023 21 Mar'23

  Danish law firm transforms digital collaboration through core system replacement

  NJORD has transformed how it shares documents among lawyers through a cloud-based platform

• March 20, 2023 20 Mar'23

  Zoom strikes unified communications home run in MLB partnership

  Conferencing and communications company claims first-of-its-kind partnership with major US sports league to enhance MLB games and the fan viewership experience based on contact centre and core platform

• March 17, 2023 17 Mar'23

  Microsoft trials ChatGPT to boost enterprise productivity

  The Office Suite, Outlook, Teams and Power tools are about to get an AI boost thanks to Microsoft 365 Copilot

• March 13, 2023 13 Mar'23

  8x8 aims to transform XCaaS customer engagement with AI

  Cloud comms platform provider claims revolutionary AI-driven enhancements to core XCaaS platform, including a platform-wide integration with OpenAI

• March 03, 2023 03 Mar'23

  Why end user computing needs a new approach to support hybrid work

  The pandemic demonstrated that people with PCs can work just as effectively at home as in the office. Desktop IT now needs a rethink

• February 16, 2023 16 Feb'23

  Cost-of-living crisis hampers UK remote work

  Expected productivity gains from UK’s third workplace at risk as workers feel the chill from environments not permitting hybrid working

• February 02, 2023 02 Feb'23

  Symbio acquires Intrado Australia’s UCaaS business

  The all-cash A$5m deal will expand Symbio’s footprint in the UCaaS market and deepen its reach into enterprises and government entities

• January 24, 2023 24 Jan'23

  Executive interview: Andrew Roughan, CEO, Plexal

  Plexal CEO Andrew Roughan talks about how tech startups collaborate with the government to transform public services, the barriers to entry, and how the process can be improved

• January 16, 2023 16 Jan'23

  CIO interview: Matt Grest, Very Group

  The Covid-19 pandemic changed many things, including an increase in remote working – so how is the Very Group approaching the workplace and talent post-Covid?

• January 15, 2023 15 Jan'23

  Thai enterprises spend more on software amid growing digitalisation

  The majority of software spending in Thailand during the first half of 2022 went into applications followed by infrastructure software and development tools, according to IDC

• January 03, 2023 03 Jan'23

  Cutting-edge contact centre means experience is everything for Bayview

  Offering a variety of support, back-office and IT services to companies and customers around the world would present a variety of challenges to any firm. To ensure it could offer acceptable experiences for customers and employees at every touchpoint...

• January 03, 2023 03 Jan'23

  Remote workers shun return to work

  Study from UK gigabit broadband service provider reveals that despite received wisdom of home workers wanting to make at least partial return to pre-Covid working practices, stark contrast exists between employers and employees in their desire for ...

• December 14, 2022 14 Dec'22

  Almost two-thirds of businesses fear IT estate incapable of supporting hybrid workforce

  Research from managed workplace services provider finds current IT setup is preventing effective collaboration, putting remote workers at a disadvantage and driving up cyber risks

• December 01, 2022 01 Dec'22

  Expectation gap appears between users and managers with hybrid working IT

  Research from Canon Europe finds that while more than three-quarters of IT decision-makers believe their company provides the right technology to enable people to do their jobs regardless of location, a fifth are providing their own IT equipment and...

• November 24, 2022 24 Nov'22

  Profits fall but Zoom maintains revenue momentum in Q3

  Breakout collaboration service maintains momentum for rising revenues in third fiscal quarter of 2022 with significant rise in number of customers contributing more than $100,000

• November 22, 2022 22 Nov'22

  Slack expands footprint in APAC

  Slack’s Singapore operations remains the epicentre of its growth in the region and will fuel its expansion into markets such as Indonesia, Malaysia and the Philippines

• November 17, 2022 17 Nov'22

  Microsoft CEO outlines ‘digital imperatives’

  Organisations that want to do more with less will have to think deeply about digital imperatives such as the shift to cloud and artificial intelligence, says Microsoft CEO Satya Nadella

• November 03, 2022 03 Nov'22

  Russia risks shortage of PCs and software

  Russian consumers and businesses could face a shortage of IT equipment including PCs and software

• November 02, 2022 02 Nov'22

  Tech to drive collaboration and fend off recession at UK medium firms

  Report from Virgin Media O2 Business finds almost half of medium-sized businesses want more IT support to help drive their business ambition and with such firms’ employees only spending a quarter of their time in the office, cutting-edge tech is ...

• November 01, 2022 01 Nov'22

  UK hybrid workers feel the strain

  Survey reveals that UK homeworkers suffer most in Europe from a poor working experience, in turn leading to knock-on negative effect in customer experience due to lack of space

• October 28, 2022 28 Oct'22

  Webex looks to enhance customer experiences for digital era

  Leading collaboration technology provider reveals what it claims is a unique functionality that can deliver a fully integrated UCaaS, CCaaS and CPaaS portfolio to improve customer experience

• October 27, 2022 27 Oct'22

  Webex claims ‘breakthrough’ advances for hybrid work with innovations, partnerships

  Collaboration tech provider announces major updates to the Webex Suite with new collaboration device and new partnerships to expand its footprint

• October 27, 2022 27 Oct'22

  Meta tightens purse strings as it spends on Reality Labs

  Facebook’s parent company is betting the business on a long-term strategy to move social media into the metaverse

• October 21, 2022 21 Oct'22

  Execs feel leadership strain in the new normal of work

  Research finds flexible work policies as the leading factor that has improved company culture over the last two years, but burnout is on the rise globally and executive experience scores for overall satisfaction at work have dropped markedly

• October 14, 2022 14 Oct'22

  Gitex 2022: Florius takes AI-powered CCaaS speech analytics to transform customer experience

  Changed workloads during the pandemic have driven Netherlands-based mortgage lender to use AI and CCaaS technology

• October 12, 2022 12 Oct'22

  Meta presents vision for business metaverse

  How can hybrid teams collaborate seamlessly? Meta believes virtual reality tied to business applications is the way forward

• October 11, 2022 11 Oct'22

  Gitex 2022: Avaya aims for innovation without disruption as it reveals cloud comms partners

  Global communications and collaboration firm showcases business outcomes at leading expo and announces new strategic partnership with conversational AI provider and cloud telecoms and technology solutions company

• October 04, 2022 04 Oct'22

  Harrison Drury elevates its employee, customer experience with Avaya OneCloud UCaaS

  Solicitor’s transition to cloud-based unified communications-as-a-service platform modernises communications and sets up platform to support business’s strategy of providing a hybrid workplace

• October 03, 2022 03 Oct'22

  Digital transformation is brewing at Heineken

  In a presentation at the Digital Transformation Week conference in Amsterdam, Heineken’s data management director revealed some of the ways the company is using information technology to transform

• October 03, 2022 03 Oct'22

  CIO interview: James Fleming, Francis Crick Institute

  Francis Crick Institute CIO discusses how Europe’s largest biomedical research institute has co-developed a framework for data sharing

• September 29, 2022 29 Sep'22

  BSH Home Appliances takes on Twilio to revamp digital customer engagement

  Customer engagement platform partners with Deloitte Consulting to support plan by home appliances firm to revamp its entire digital infrastructure within customer service organisation

• September 22, 2022 22 Sep'22

  Ofcom turns its attention to the hyperscalers

  The regulator sees its role expanding into emerging areas of communications technologies and public cloud services

• September 21, 2022 21 Sep'22

  Mobile operators work on holographic calling pilot

  Thanks to 5G, it may soon be possible add a third dimension to video calls using ‘realistic’ holograms

• September 01, 2022 01 Sep'22

  Oracle Red Bull Racing gets into gear with Zoom to power team unified communications

  Collaboration technology provider’s Chat, Events and Meetings products taken up by championship-leading Formula 1 team to enhance key communications and hybrid experiences on and off the track

• August 23, 2022 23 Aug'22

  Continued major customer rise fuels strong second quarter for Zoom

  Post-Covid boom may have subsided, but conferencing and comms company keeps on track with increased total revenues in second fiscal quarter, when its product diversification strategy focused on delivering better intelligence

• August 18, 2022 18 Aug'22

  Jabra, Lenovo expand collaboration to claim first full Microsoft Teams rooms system

  Purpose-built, modular room kit provides enhanced business productivity and collaboration capabilities for companies looking to upgrade their meeting room technology for the hybrid working world

• August 12, 2022 12 Aug'22

  SMEs overwhelmed by distraction of comms technology, networking platforms

  Study from collaboration workspace and targeted networking platform provider reveals small and medium-sized enterprises are becoming overwhelmed by the noise and distraction of social media channels

• August 11, 2022 11 Aug'22

  Crown Commercial Service opens door to Salesforce

  The Crown Commercial Service has agreed a Memorandum of Understanding with Salesforce to facilitate public sector access to the supplier’s products and services, including Tableau, Slack and Mulesoft

• August 09, 2022 09 Aug'22

  Tata teams with Genesys to boost enterprise engagement with enhanced InstaCC Platform

  Global digital ecosystem enabler partners with cloud-based customer experience orchestration to further transform customer engagement across platforms ranging from social to mobile

• August 04, 2022 04 Aug'22

  Work-from-home slows in US but remains important part of hybrid workplace

  Deloitte survey shows the ways in which people are using connected devices and technology to improve and enhance their lives, in particular dealing with the balance of hybrid work