News

Collaboration software and productivity software

• October 30, 2023 30 Oct'23

  Everdome unveils Spaces metaverse-as-a-service platform

  Citing a McKinsey report that reveals 60% of users are eager to transform everyday life, Dubai-based metaverse project releases metaverse-as-a-service product line, which aims to make the immersive platform more accessible for all

• October 27, 2023 27 Oct'23

  Webex deploys AI to enhance contact centre agent potential, boost CX

  AI-powered innovations in contact centre designed to generate agent efficiency and well-being, resulting in reduced turnover and improved customer experiences, faster resolution of customer needs and real business outcomes

• October 26, 2023 26 Oct'23

  Nimo Planet completes spatial computing system for hybrid work

  Spatial computer productivity platform provider launches proprietary hardware and OS to enable virtual workplace system comprising personalised, multi-screen workspace experience to hybrid workforce

• October 24, 2023 24 Oct'23

  OCBC to roll out GenAI chatbot

  Singapore’s OCBC Bank is rolling out a GenAI chatbot powered by Azure OpenAI to assist employees with writing, research and idea generation

• October 23, 2023 23 Oct'23

  Magdi Yacoub Global Heart Centre completes contact centre upgrade

  NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility

• October 19, 2023 19 Oct'23

  Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform

  Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts...

• October 18, 2023 18 Oct'23

  Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms

  Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders

• October 17, 2023 17 Oct'23

  Gitex 2023: Avaya plots generative AI-powered future for customer experience

  Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation

• October 12, 2023 12 Oct'23

  Hybrid work flexibility the leading driver underpinning successful work experiences

  Study finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work

• October 10, 2023 10 Oct'23

  IT and contact centre leaders embrace conversational AI or fear falling behind

  Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention

• October 04, 2023 04 Oct'23

  Qualcomm looks to reshape digital world through spatial computing

  Mobile tech giant announces new platforms, developed in close collaboration with Meta, to provide breakthrough performance in immersive applications such as mixed and augmented reality

• September 20, 2023 20 Sep'23

  Zoom aims for contact centre boost with Workforce Engagement Management suite

  Leading communications and collaboration technology provider unveils suite designed to help boost employee engagement and customer satisfaction

• September 13, 2023 13 Sep'23

  Storm-0324 gathers over Microsoft Teams

  An initial access broker associated with several different ransomware operations is now conducting Microsoft Teams phishing attacks

• September 11, 2023 11 Sep'23

  Salesforce and Zoom embrace ethical hackers. You should, too

  Software companies Salesforce and Zoom discuss their successful bug bounty programmes, what they learned at a recent in-person hackathon in which they participated, and why others shouldn’t be scared of hackers

• September 06, 2023 06 Sep'23

  CIO interview: Cynthia Stoddard, Adobe

  Adobe's IT chief is looking to build on its cloud migration with widespread adoption of AI, machine learning and robotic process automation – as well as low-code/no-code software development tools

• September 05, 2023 05 Sep'23

  Zoom looks to transcend AI hype with Companion

  Collaboration and comms technology firm makes further addition to comms platform to help improve collaboration and productivity through generative AI-powered assistant

• September 01, 2023 01 Sep'23

  Zoom takes Notes to collaboration suite

  Collaboration and comms technology firm unveils workspace technology to offer clean user experience that allows users to create agendas and notes while staying in core conferencing platform

• August 31, 2023 31 Aug'23

  Teams unbundled in European economic community

  Following the European Commission’s antitrust investigation, the tech giant will offer cheaper Office 365 and Microsoft 365 suites without Teams

• August 31, 2023 31 Aug'23

  Cisco expands customer experience services portfolio

  Lifecycle services technology launched to give businesses ability to align priorities with clear and measurable outcomes to ensure their technology investments support their business, technology and operational goals

• August 30, 2023 30 Aug'23

  8x8 adds to AI self-service capabilities with voice interactions for customer assistant

  Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities

• August 24, 2023 24 Aug'23

  Google bets on AI-backed cyber controls for Workspace users

  Zero-trust and digital sovereignty controls are the focus of a series of enhancements being made for Google Workspace users

• August 23, 2023 23 Aug'23

  Kura rolls out Avaya Enterprise Cloud to transform customer experience

  UK’s largest independent outsourcer replaces five legacy systems to deliver lower TCO, advanced contact centre features on-demand, scalability and external platform integration

• August 23, 2023 23 Aug'23

  Enterprise elevated in Zoom Q2

  Collaboration and communications technology provider releases second-quarter results showing steady increase in total revenue and significant rise in enterprise revenue

• August 15, 2023 15 Aug'23

  London calling as Zoom opens hub heralding new era of modern work

  Communications tech provider makes latest evolutionary step having gained reputation as breakthrough pandemic collaboration company, opening doors on hub in UK capital to support hybrid ways of working

• August 11, 2023 11 Aug'23

  Voxnube, Altigen unite for cloud-based Microsoft Teams phone systems in Europe

  Partnership to combine voice offerings with multi-channel intelligent routing expertise to allow European enterprises to use Microsoft service as primary communications and collaboration platform

• August 10, 2023 10 Aug'23

  USDM Life Sciences grants Cloud Assurance Certification to PTC AR design kit

  As it ramps up its foray into immersive technologies, engineering tech company sees AR development kit gain certification from compliance firm, allowing users to generate audit-ready documents to serve as regulatory evidence

• August 10, 2023 10 Aug'23

  Cisco: Hybrid work needs to get better

  Cisco’s head of collaboration and security talks up the state of hybrid work and calls for organisations to create magnets rather than mandates for workers to collaborate in the workplace

• August 09, 2023 09 Aug'23

  Sourcewell awards Avaya unified communications and contact centre contract

  Leading purchasing consortium selects customer experience technology provider for unified communications and contact centre contract covering government, education and non-profit organisations

• July 27, 2023 27 Jul'23

  European Commission starts investigation into Microsoft Teams bundling

  The commission will investigate if the bundling of Microsoft’s collaboration software with its office productivity suite breaks competition rules

• July 17, 2023 17 Jul'23

  Shift towards ‘smarter’ digital life as broadband security, sustainability become key needs

  Cisco survey finds consumer expectations will reshape the needs and economics of the internet

• July 17, 2023 17 Jul'23

  Zoom doubles down on customer experience in UCaaS play

  Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market

• July 05, 2023 05 Jul'23

  Dassault Systèmes, Cranfield collaborate on 3DExperience centre of excellence

  Partnership between tech firm and university aims to provide centre for experiential, lifelong learning with connected 3D engineering platform to accelerate digital and sustainable transformation of aerospace and defence industry

• June 28, 2023 28 Jun'23

  Zoom brings together in-office, remote employees with Intelligent Director

  Collaboration provider expands portfolio and capability with launch of Intelligent Director, which uses AI and multiple cameras to provide optimal images and angles of participants in conference room

• June 23, 2023 23 Jun'23

  Investment in employee experience, cloud, AI drives greater customer experience

  Study from global IT infrastructure and services company finds employee experience and customer experience gaining rapid recognition of their importance at board level, and as many as 95% of organisations see cloud enablement as vital in enabling ...

• June 21, 2023 21 Jun'23

  Avaya expands Google, Alcatel-Lucent alliances to boost customer experiences

  Collaboration with leading cloud platform designed to deliver enhanced contact centre solutions as improved Experience Platform enables users to integrate digital capabilities to redefine agent operations

• June 21, 2023 21 Jun'23

  Software spending grows fastest as finance firms spend $652bn on tech in 2023

  Banks and investment firms are increasing their spending on IT despite gloomy economic outlook, but priorities have changed

• June 20, 2023 20 Jun'23

  Avaya deals Aces to boost customer experiences

  Communications and collaboration tech provider unveils what it calls reimagined professional services, prioritising AI, cloud and digital transformation through its core customer experience services platform

• June 20, 2023 20 Jun'23

  ServiceNow’s Bill McDermott: a ‘work in progress’

  Bill McDermott, president and CEO of ServiceNow, speaks to Computer Weekly about his vision for the company and the technology industry, which he believes to be in the throes of exponential change

• June 19, 2023 19 Jun'23

  Avaya assures future-proof global communications with Enterprise Cloud

  Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance

• June 15, 2023 15 Jun'23

  Qualcomm unveils video collaboration platform suite

  Mobile technology giant unveils suite of artificial intelligence-based platforms focused on collaboration devices to accelerate design and deployment of variety video-conferencing product

• June 12, 2023 12 Jun'23

  Ofcom data stolen in MOVEit cyber attack

  Communications regulator Ofcom says data on employees and regulated communications companies was stolen by the Clop gang

• May 26, 2023 26 May'23

  Zoom kicks off year with solid revenue growth

  Zoom posts results for first quarter of 2024 fiscal year, showing impressive increases in enterprise revenues and growth in number of customers

• May 18, 2023 18 May'23

  PTC stitches the digital thread for tomorrow’s Industry 4.0 digital transformation

  With the software-as-a-service genie well and truly out of the bottle, leading engineering design and manufacturing company outlines roadmap for next generation of digital transformation providing a more agile and collaborative environment of ...

• May 12, 2023 12 May'23

  BT unveils secure networking service for UK business customers

  UK’s leading telco teams with US cyber security company to launch secure software-defined networking service for business customers available on a managed services basis

• May 12, 2023 12 May'23

  IT Priorities 2023: Budgeting for IT innovation

  In spite of the economic slowdown, IT leaders are driving forward investments in IT

• May 11, 2023 11 May'23

  Webex and Google drive improved collaboration capabilities

  Collaboration arm of networking giant reveals enhanced relationship with IT behemoth centred on creating faster synergy offering seamless way to connect through meetings and messaging and to improve automotive meeting experiences

• May 09, 2023 09 May'23

  IT Priorities 2023: Collaboration technologies to benefit from future of work investment drive

  Research finds that as businesses settle into hybrid work, UCaaS and other collaboration technologies are regarded by IT professionals as crucial tool for driving employee productivity and workflow optimisation

• May 05, 2023 05 May'23

  Welsh Water turns on CPaaS tap for enhanced customer experiences

  Not-for-profit water company deploys CPaaS-based video comms services to optimise operations, budget control and solve customer issues more quickly

• April 24, 2023 24 Apr'23

  IT Priorities 2023: Balancing end user productivity and IT budgets

  End user computing is being driven by future of work initiatives to support hybrid work patterns

• April 17, 2023 17 Apr'23

  Zoom looks to bolster employee experience with Workvivo acquisition

  Latest part of continued expansion of communication and engagement platform sees acquisition of employee experience company to offer hybrid workers new ways to stay connected