News

Collaboration software and productivity software

• June 21, 2023 21 Jun'23

  Avaya expands Google, Alcatel-Lucent alliances to boost customer experiences

  Collaboration with leading cloud platform designed to deliver enhanced contact centre solutions as improved Experience Platform enables users to integrate digital capabilities to redefine agent operations

• June 21, 2023 21 Jun'23

  Software spending grows fastest as finance firms spend $652bn on tech in 2023

  Banks and investment firms are increasing their spending on IT despite gloomy economic outlook, but priorities have changed

• June 20, 2023 20 Jun'23

  Avaya deals Aces to boost customer experiences

  Communications and collaboration tech provider unveils what it calls reimagined professional services, prioritising AI, cloud and digital transformation through its core customer experience services platform

• June 20, 2023 20 Jun'23

  ServiceNow’s Bill McDermott: a ‘work in progress’

  Bill McDermott, president and CEO of ServiceNow, speaks to Computer Weekly about his vision for the company and the technology industry, which he believes to be in the throes of exponential change

• June 19, 2023 19 Jun'23

  Avaya assures future-proof global communications with Enterprise Cloud

  Comms tech provider kicks off user group conference proclaiming company is back, and unveils tech for firms to pursue hybrid cloud models by hosting parts of comms infrastructure in dedicated cloud instance

• June 15, 2023 15 Jun'23

  Qualcomm unveils video collaboration platform suite

  Mobile technology giant unveils suite of artificial intelligence-based platforms focused on collaboration devices to accelerate design and deployment of variety video-conferencing product

• June 12, 2023 12 Jun'23

  Ofcom data stolen in MOVEit cyber attack

  Communications regulator Ofcom says data on employees and regulated communications companies was stolen by the Clop gang

• May 26, 2023 26 May'23

  Zoom kicks off year with solid revenue growth

  Zoom posts results for first quarter of 2024 fiscal year, showing impressive increases in enterprise revenues and growth in number of customers

• May 18, 2023 18 May'23

  PTC stitches the digital thread for tomorrow’s Industry 4.0 digital transformation

  With the software-as-a-service genie well and truly out of the bottle, leading engineering design and manufacturing company outlines roadmap for next generation of digital transformation providing a more agile and collaborative environment of ...

• May 12, 2023 12 May'23

  BT unveils secure networking service for UK business customers

  UK’s leading telco teams with US cyber security company to launch secure software-defined networking service for business customers available on a managed services basis

• May 12, 2023 12 May'23

  IT Priorities 2023: Budgeting for IT innovation

  In spite of the economic slowdown, IT leaders are driving forward investments in IT

• May 11, 2023 11 May'23

  Webex and Google drive improved collaboration capabilities

  Collaboration arm of networking giant reveals enhanced relationship with IT behemoth centred on creating faster synergy offering seamless way to connect through meetings and messaging and to improve automotive meeting experiences

• May 09, 2023 09 May'23

  IT Priorities 2023: Collaboration technologies to benefit from future of work investment drive

  Research finds that as businesses settle into hybrid work, UCaaS and other collaboration technologies are regarded by IT professionals as crucial tool for driving employee productivity and workflow optimisation

• May 05, 2023 05 May'23

  Welsh Water turns on CPaaS tap for enhanced customer experiences

  Not-for-profit water company deploys CPaaS-based video comms services to optimise operations, budget control and solve customer issues more quickly

• April 24, 2023 24 Apr'23

  IT Priorities 2023: Balancing end user productivity and IT budgets

  End user computing is being driven by future of work initiatives to support hybrid work patterns

• April 17, 2023 17 Apr'23

  Zoom looks to bolster employee experience with Workvivo acquisition

  Latest part of continued expansion of communication and engagement platform sees acquisition of employee experience company to offer hybrid workers new ways to stay connected

• April 13, 2023 13 Apr'23

  Webex brings cloud collaboration to US security and defence

  Leading collaboration technology provider announces air-gapped trusted cloud for defence industry use case allowing teams to work together through modern meeting, chat and calling experiences on Webex app

• April 12, 2023 12 Apr'23

  Stemmer Distribution optimises communications infrastructure

  Largest distributor of dental products in France standardises communications through UCaaS to help meet all its needs of reachability and mobility, while rationalising costs for the present and future

• April 11, 2023 11 Apr'23

  Ericsson: flexibility the new work-life currency

  Study from Ericsson’s Consumer & IndustryLab reveals how employees and employers navigate the current work environment and their views on the future of work shaped by the pandemic, digitisation and the fluctuating labour market

• April 05, 2023 05 Apr'23

  Disconnect emerges between UK management and employees on hybrid work

  Study from leading business software company finds that while overwhelming majority of IT leaders say they are investing in improving the hybrid experience for their organisation, only half of workers think it’s enough and feel their productivity ...

• March 30, 2023 30 Mar'23

  HP looks to lead with hybrid work collaboration and productivity portfolio

  Tech giant bids to address growing issue in world of hybrid work where many workers are reluctant to return to the office because of sub-optimal technology

• March 28, 2023 28 Mar'23

  Cisco enhances hybrid work with AI Webex innovations

  Comms tech giant makes AI-powered enhancements to collaboration offering, encompassing devices and customer experience to deliver more personalised and inclusive experiences with camera intelligence

• March 28, 2023 28 Mar'23

  Zoom announces AI-based collaboration smart companion

  Conferencing and communications company uses OpenAI technologies to offer what it claims will be a unique federated approach to artificial intelligence based on flexibility

• March 27, 2023 27 Mar'23

  Tata unveils integrated, simplified cloud-based calling service for global enterprises

  Global digital ecosystem enabler launches cloud-based application with an integrated and simplified voice-calling offering to enhance employee experience and productivity with accessible collaboration features

• March 23, 2023 23 Mar'23

  UK remote workers held back by poor tech, limited digital skills

  Despite rapid adoption of hybrid working since Covid, research from Virgin Media O2 Business reveals organisations facing technical and personnel-related limitations in making third workspace pay off

• March 22, 2023 22 Mar'23

  Anheuser-Busch InBev brews digital infrastructure with Orange

  Global brewing giant partners with business services division of global telco company to help with digital transformation

• March 21, 2023 21 Mar'23

  Danish law firm transforms digital collaboration through core system replacement

  NJORD has transformed how it shares documents among lawyers through a cloud-based platform

• March 20, 2023 20 Mar'23

  Zoom strikes unified communications home run in MLB partnership

  Conferencing and communications company claims first-of-its-kind partnership with major US sports league to enhance MLB games and the fan viewership experience based on contact centre and core platform

• March 17, 2023 17 Mar'23

  Microsoft trials ChatGPT to boost enterprise productivity

  The Office Suite, Outlook, Teams and Power tools are about to get an AI boost thanks to Microsoft 365 Copilot

• March 13, 2023 13 Mar'23

  8x8 aims to transform XCaaS customer engagement with AI

  Cloud comms platform provider claims revolutionary AI-driven enhancements to core XCaaS platform, including a platform-wide integration with OpenAI

• March 03, 2023 03 Mar'23

  Why end user computing needs a new approach to support hybrid work

  The pandemic demonstrated that people with PCs can work just as effectively at home as in the office. Desktop IT now needs a rethink

• February 16, 2023 16 Feb'23

  Cost-of-living crisis hampers UK remote work

  Expected productivity gains from UK’s third workplace at risk as workers feel the chill from environments not permitting hybrid working

• February 02, 2023 02 Feb'23

  Symbio acquires Intrado Australia’s UCaaS business

  The all-cash A$5m deal will expand Symbio’s footprint in the UCaaS market and deepen its reach into enterprises and government entities

• January 24, 2023 24 Jan'23

  Executive interview: Andrew Roughan, CEO, Plexal

  Plexal CEO Andrew Roughan talks about how tech startups collaborate with the government to transform public services, the barriers to entry, and how the process can be improved

• January 16, 2023 16 Jan'23

  CIO interview: Matt Grest, Very Group

  The Covid-19 pandemic changed many things, including an increase in remote working – so how is the Very Group approaching the workplace and talent post-Covid?

• January 15, 2023 15 Jan'23

  Thai enterprises spend more on software amid growing digitalisation

  The majority of software spending in Thailand during the first half of 2022 went into applications followed by infrastructure software and development tools, according to IDC

• January 03, 2023 03 Jan'23

  Cutting-edge contact centre means experience is everything for Bayview

  Offering a variety of support, back-office and IT services to companies and customers around the world would present a variety of challenges to any firm. To ensure it could offer acceptable experiences for customers and employees at every touchpoint...

• January 03, 2023 03 Jan'23

  Remote workers shun return to work

  Study from UK gigabit broadband service provider reveals that despite received wisdom of home workers wanting to make at least partial return to pre-Covid working practices, stark contrast exists between employers and employees in their desire for ...

• December 14, 2022 14 Dec'22

  Almost two-thirds of businesses fear IT estate incapable of supporting hybrid workforce

  Research from managed workplace services provider finds current IT setup is preventing effective collaboration, putting remote workers at a disadvantage and driving up cyber risks

• December 01, 2022 01 Dec'22

  Expectation gap appears between users and managers with hybrid working IT

  Research from Canon Europe finds that while more than three-quarters of IT decision-makers believe their company provides the right technology to enable people to do their jobs regardless of location, a fifth are providing their own IT equipment and...

• November 24, 2022 24 Nov'22

  Profits fall but Zoom maintains revenue momentum in Q3

  Breakout collaboration service maintains momentum for rising revenues in third fiscal quarter of 2022 with significant rise in number of customers contributing more than $100,000

• November 22, 2022 22 Nov'22

  Slack expands footprint in APAC

  Slack’s Singapore operations remains the epicentre of its growth in the region and will fuel its expansion into markets such as Indonesia, Malaysia and the Philippines

• November 17, 2022 17 Nov'22

  Microsoft CEO outlines ‘digital imperatives’

  Organisations that want to do more with less will have to think deeply about digital imperatives such as the shift to cloud and artificial intelligence, says Microsoft CEO Satya Nadella

• November 03, 2022 03 Nov'22

  Russia risks shortage of PCs and software

  Russian consumers and businesses could face a shortage of IT equipment including PCs and software

• November 02, 2022 02 Nov'22

  Tech to drive collaboration and fend off recession at UK medium firms

  Report from Virgin Media O2 Business finds almost half of medium-sized businesses want more IT support to help drive their business ambition and with such firms’ employees only spending a quarter of their time in the office, cutting-edge tech is ...

• November 01, 2022 01 Nov'22

  UK hybrid workers feel the strain

  Survey reveals that UK homeworkers suffer most in Europe from a poor working experience, in turn leading to knock-on negative effect in customer experience due to lack of space

• October 28, 2022 28 Oct'22

  Webex looks to enhance customer experiences for digital era

  Leading collaboration technology provider reveals what it claims is a unique functionality that can deliver a fully integrated UCaaS, CCaaS and CPaaS portfolio to improve customer experience

• October 27, 2022 27 Oct'22

  Webex claims ‘breakthrough’ advances for hybrid work with innovations, partnerships

  Collaboration tech provider announces major updates to the Webex Suite with new collaboration device and new partnerships to expand its footprint

• October 27, 2022 27 Oct'22

  Meta tightens purse strings as it spends on Reality Labs

  Facebook’s parent company is betting the business on a long-term strategy to move social media into the metaverse

• October 21, 2022 21 Oct'22

  Execs feel leadership strain in the new normal of work

  Research finds flexible work policies as the leading factor that has improved company culture over the last two years, but burnout is on the rise globally and executive experience scores for overall satisfaction at work have dropped markedly