News

Collaboration software and productivity software

• January 26, 2024 26 Jan'24

  8x8 enhances experience communications as a service suite

  XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations

• January 22, 2024 22 Jan'24

  AI ushering new era of intelligent CX

  Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm

• January 10, 2024 10 Jan'24

  Poor tech kills hybrid work productivity

  People who work from home say the IT they use is failing or performs poorly, which reduces their productivity, leading to hours of work lost

• December 21, 2023 21 Dec'23

  Top 10 networking stories of 2023

  This year has seen the continued adoption of software-defined wide area networks and secure access service edge as firms phase out multi-protocol label switching infrastructures, with artificial intelligence also stepping into the networking ...

• December 20, 2023 20 Dec'23

  Inside Zoom’s generative AI strategy

  Zoom’s federated approach towards generative AI allows it to use a combination of models that are most suitable for the task on hand while lowering costs for itself and customers

• December 15, 2023 15 Dec'23

  Jaguar Land Rover taps Tata Communications to drive production

  Car maker's new technology and connectivity framework is designed to power next-generation vehicle production by improving line performance and vehicle quality using AI and real-time data insights

• December 14, 2023 14 Dec'23

  Cisco eyes opportunities in AI, sustainability in Australia

  Cisco is looking to tap opportunities in sustainability, AI and cyber security as it navigates Australia’s economic headwinds

• November 29, 2023 29 Nov'23

  AI to drive Zoom to new levels in 2024

  Collaboration and communications company’s GenAI technology to be cornerstone of hybrid workspace where technology aligns with real user needs

• November 24, 2023 24 Nov'23

  Eir Ireland transforms contact centres to enhance customer experience

  IT service provider announces partnership with leading Irish telco and technology firm to transform customer service, replacing legacy call centre systems with an API-first experience orchestration platform

• November 22, 2023 22 Nov'23

  Enterprise, large accounts get Zoom ahead of guidance in Q3

  Communications and collaboration firm’s third quarter results for 2024 fiscal year show better-than-expected performance

• November 17, 2023 17 Nov'23

  Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life

  Speaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has emerged from obscurity to be of business moment

• November 13, 2023 13 Nov'23

  Dubai Electricity & Water Authority, Avaya extend customer centre alliance

  Dubai utility firm enhances its customer care centre to become integrated digital interactive hub, enabling customers to access a wide range of services through an interactive voice system

• November 10, 2023 10 Nov'23

  Orange Business shifts towards digital, aims to transform SD-WAN with VMware

  Business services division of leading connectivity provider unveils strategy to offer end-to-end stack of digital solutions through B2B portfolio and strikes partnership with cloud computing company for software-defined wide-area network offer

• November 07, 2023 07 Nov'23

  LSE Behavioural Lab highlights critical role of technology in boosting collaboration

  Study at behavioural lab of leading UK education establishment finds quality of collaboration outcomes are proportional to quality of meeting technology used by both office-based and remote/hybrid workers

• November 01, 2023 01 Nov'23

  Bosch Rexroth adds Nokia to automation ecosystem

  Comms tech provider collaborates with global engineering firm to integrate virtualised operating system into its MX Industrial Edge on-premise operational technology to support private wireless 5G campus network and Industry 4.0 products

• October 31, 2023 31 Oct'23

  Zoom extends AI Companion as it hits million meetings milestone for summaries

  Collaboration and communications company’s generative AI assistant sees expanded support for 32 more languages and added capabilities for events, in-meeting questions and meeting coaching

• October 30, 2023 30 Oct'23

  Everdome unveils Spaces metaverse-as-a-service platform

  Citing a McKinsey report that reveals 60% of users are eager to transform everyday life, Dubai-based metaverse project releases metaverse-as-a-service product line, which aims to make the immersive platform more accessible for all

• October 27, 2023 27 Oct'23

  Webex deploys AI to enhance contact centre agent potential, boost CX

  AI-powered innovations in contact centre designed to generate agent efficiency and well-being, resulting in reduced turnover and improved customer experiences, faster resolution of customer needs and real business outcomes

• October 26, 2023 26 Oct'23

  Nimo Planet completes spatial computing system for hybrid work

  Spatial computer productivity platform provider launches proprietary hardware and OS to enable virtual workplace system comprising personalised, multi-screen workspace experience to hybrid workforce

• October 24, 2023 24 Oct'23

  OCBC to roll out GenAI chatbot

  Singapore’s OCBC Bank is rolling out a GenAI chatbot powered by Azure OpenAI to assist employees with writing, research and idea generation

• October 23, 2023 23 Oct'23

  Magdi Yacoub Global Heart Centre completes contact centre upgrade

  NGO dedicated to offering free-of-charge medical services to the Egyptian people chooses premise-based advanced comms platform to underpin each layer of communication at new facility

• October 19, 2023 19 Oct'23

  Gitex Global: Dubai Department of Economy and Tourism builds AI engagement platform

  Citizens of emirate set to gain access to platform designed to streamline the creation of business licence applications using artificial intelligence to solve the most common pain points in the journey and providing instant digital access to experts...

• October 18, 2023 18 Oct'23

  Gitex Global 2023: Motul looks to deliver ‘effortless’ experiences in cloud comms

  Global oil and lubricants company adopts suite of cloud-based contact centre and unified communications solutions to improve customer experience and enable global employees to collaborate better across borders

• October 17, 2023 17 Oct'23

  Gitex 2023: Avaya plots generative AI-powered future for customer experience

  Leading comms and customer experience technology provider unveils Generative CX concept showing how artificial intelligence can sit at the core of experience transformation

• October 12, 2023 12 Oct'23

  Hybrid work flexibility the leading driver underpinning successful work experiences

  Study finds that while just over half of CEOs strongly believe their organisation is recognised as an employer of choice, less than half of firms provide employees with the technology they need for hybrid work

• October 10, 2023 10 Oct'23

  IT and contact centre leaders embrace conversational AI or fear falling behind

  Study finds contact centres are on the precipice of a new era as AI begins to deliver and users are increasingly turning to digital channels for information, purchases and support. But efficiency and effectiveness a point of contention

• October 04, 2023 04 Oct'23

  Qualcomm looks to reshape digital world through spatial computing

  Mobile tech giant announces new platforms, developed in close collaboration with Meta, to provide breakthrough performance in immersive applications such as mixed and augmented reality

• September 20, 2023 20 Sep'23

  Zoom aims for contact centre boost with Workforce Engagement Management suite

  Leading communications and collaboration technology provider unveils suite designed to help boost employee engagement and customer satisfaction

• September 13, 2023 13 Sep'23

  Storm-0324 gathers over Microsoft Teams

  An initial access broker associated with several different ransomware operations is now conducting Microsoft Teams phishing attacks

• September 11, 2023 11 Sep'23

  Salesforce and Zoom embrace ethical hackers. You should, too

  Software companies Salesforce and Zoom discuss their successful bug bounty programmes, what they learned at a recent in-person hackathon in which they participated, and why others shouldn’t be scared of hackers

• September 06, 2023 06 Sep'23

  CIO interview: Cynthia Stoddard, Adobe

  Adobe's IT chief is looking to build on its cloud migration with widespread adoption of AI, machine learning and robotic process automation – as well as low-code/no-code software development tools

• September 05, 2023 05 Sep'23

  Zoom looks to transcend AI hype with Companion

  Collaboration and comms technology firm makes further addition to comms platform to help improve collaboration and productivity through generative AI-powered assistant

• September 01, 2023 01 Sep'23

  Zoom takes Notes to collaboration suite

  Collaboration and comms technology firm unveils workspace technology to offer clean user experience that allows users to create agendas and notes while staying in core conferencing platform

• August 31, 2023 31 Aug'23

  Teams unbundled in European economic community

  Following the European Commission’s antitrust investigation, the tech giant will offer cheaper Office 365 and Microsoft 365 suites without Teams

• August 31, 2023 31 Aug'23

  Cisco expands customer experience services portfolio

  Lifecycle services technology launched to give businesses ability to align priorities with clear and measurable outcomes to ensure their technology investments support their business, technology and operational goals

• August 30, 2023 30 Aug'23

  8x8 adds to AI self-service capabilities with voice interactions for customer assistant

  Open beta programme sees launch of service based on conversational artificial intelligence designed to allow contact centre customers to add voice self-service capabilities

• August 24, 2023 24 Aug'23

  Google bets on AI-backed cyber controls for Workspace users

  Zero-trust and digital sovereignty controls are the focus of a series of enhancements being made for Google Workspace users

• August 23, 2023 23 Aug'23

  Kura rolls out Avaya Enterprise Cloud to transform customer experience

  UK’s largest independent outsourcer replaces five legacy systems to deliver lower TCO, advanced contact centre features on-demand, scalability and external platform integration

• August 23, 2023 23 Aug'23

  Enterprise elevated in Zoom Q2

  Collaboration and communications technology provider releases second-quarter results showing steady increase in total revenue and significant rise in enterprise revenue

• August 15, 2023 15 Aug'23

  London calling as Zoom opens hub heralding new era of modern work

  Communications tech provider makes latest evolutionary step having gained reputation as breakthrough pandemic collaboration company, opening doors on hub in UK capital to support hybrid ways of working

• August 11, 2023 11 Aug'23

  Voxnube, Altigen unite for cloud-based Microsoft Teams phone systems in Europe

  Partnership to combine voice offerings with multi-channel intelligent routing expertise to allow European enterprises to use Microsoft service as primary communications and collaboration platform

• August 10, 2023 10 Aug'23

  USDM Life Sciences grants Cloud Assurance Certification to PTC AR design kit

  As it ramps up its foray into immersive technologies, engineering tech company sees AR development kit gain certification from compliance firm, allowing users to generate audit-ready documents to serve as regulatory evidence

• August 10, 2023 10 Aug'23

  Cisco: Hybrid work needs to get better

  Cisco’s head of collaboration and security talks up the state of hybrid work and calls for organisations to create magnets rather than mandates for workers to collaborate in the workplace

• August 09, 2023 09 Aug'23

  Sourcewell awards Avaya unified communications and contact centre contract

  Leading purchasing consortium selects customer experience technology provider for unified communications and contact centre contract covering government, education and non-profit organisations

• July 27, 2023 27 Jul'23

  European Commission starts investigation into Microsoft Teams bundling

  The commission will investigate if the bundling of Microsoft’s collaboration software with its office productivity suite breaks competition rules

• July 17, 2023 17 Jul'23

  Shift towards ‘smarter’ digital life as broadband security, sustainability become key needs

  Cisco survey finds consumer expectations will reshape the needs and economics of the internet

• July 17, 2023 17 Jul'23

  Zoom doubles down on customer experience in UCaaS play

  Zoom is going beyond its roots in employee experience as it looks to strengthen its position in the unified communications-as-a-service market

• July 05, 2023 05 Jul'23

  Dassault Systèmes, Cranfield collaborate on 3DExperience centre of excellence

  Partnership between tech firm and university aims to provide centre for experiential, lifelong learning with connected 3D engineering platform to accelerate digital and sustainable transformation of aerospace and defence industry

• June 28, 2023 28 Jun'23

  Zoom brings together in-office, remote employees with Intelligent Director

  Collaboration provider expands portfolio and capability with launch of Intelligent Director, which uses AI and multiple cameras to provide optimal images and angles of participants in conference room

• June 23, 2023 23 Jun'23

  Investment in employee experience, cloud, AI drives greater customer experience

  Study from global IT infrastructure and services company finds employee experience and customer experience gaining rapid recognition of their importance at board level, and as many as 95% of organisations see cloud enablement as vital in enabling ...