News

Collaboration software and productivity software

• October 25, 2024 25 Oct'24

  Zoom launches version 2.0 of AI Companion

  Version 2.0 of artificial intelligence assistant tool sees enhancements such as additional capabilities to help expand context, synthesise information and take action to give users time to focus on meaningful work and build connections

• October 25, 2024 25 Oct'24

  Cisco looks to transform customer experiences with Webex AI Agent

  Collaboration and customer technology arm of Cisco automates contact centre inquiries with conversational intelligence to change how businesses interact with and support customers

• October 18, 2024 18 Oct'24

  Poor communication is biggest hurdle to business collaboration

  Study finds firms are wasting hours of time to make a decision as a result of poor collaboration practices, with over two-fifths of workers having to redo work due to poor guidance on project requirements or miscommunication

• October 15, 2024 15 Oct'24

  Gitex Global: Avaya augments CX role with AI-based Virtual Operations Manager

  Virtual Operations Manager concept looks to highlight ‘art of the possible’, showing how human and AI collaboration can fundamentally alter the way customer experience is managed at the contact centre level

• October 14, 2024 14 Oct'24

  How Zoom is charting its course towards an AI-first platform

  Zoom CEO Eric Yuan talks up his vision for the future of work, the company's transition to an AI-powered platform and what it is doing to stay ahead of rivals

• October 11, 2024 11 Oct'24

  Utelogy expands hybrid workforce tech integration with Logitech

  Connected workspaces platform provider expands partnership with leading workplace productivity equipment manufacturer to offer ‘refined’ management of conference room devices

• October 09, 2024 09 Oct'24

  Zoom expands AI Companion capabilities, adds customisation options

  Zoom reveals major advancements in AI Companion, including customisation options, personalised avatars and integration across the entire Zoom workplace platform

• September 27, 2024 27 Sep'24

  Digital customer experience critical for manufacturing, construction

  Study finds desire to improve operational efficiency, digital transformation, changing customer expectations and competitive pressures driving a shift towards an enhanced digital customer experience in key industrial sectors

• September 25, 2024 25 Sep'24

  Zoom enriches enterprise solutions offer

  Communications and collaboration leader Zoom unveils new suite of business offerings to boost efficiency, reliability, security and compliance for enterprise organisations

• September 20, 2024 20 Sep'24

  Instant messaging wins over in-person meetings for collaboration

  Research from Zoom reveals that leaders and employees favour collaborating via instant messaging instead of in-person meetings

• September 20, 2024 20 Sep'24

  LG, Ricoh team up to bolster hybrid working digital transformation

  LG and Ricoh to offer package of digital office solutions and services designed to boost productivity and deliver better user experiences

• September 19, 2024 19 Sep'24

  Zoom and Mitel team to meet enterprise demand for AI unified comms

  Zoom collaborates with Mitel to deliver what it calls a ‘unique’ hybrid cloud solution combining Zoom Workplace and AI Companion with communications platform

• September 18, 2024 18 Sep'24

  Dreamforce 24: Salesforce taps Nvidia to power Agentforce

  At Dreamforce in San Francisco, Salesforce and Nvidia detail some of the tech that will power the software giant's newly launched Agentforce service

• September 17, 2024 17 Sep'24

  Microsoft adds $30-a-month business chat AI assistant to Copilot

  The software giant has introduced AI-powered features, including Python code generation in Excel

• September 16, 2024 16 Sep'24

  Slow, unreliable workplace broadband holds back London SMEs

  Research from full-fibre broadband provider warns that small businesses in UK capital could be missing out on an estimated £28bn in annual revenue due to slow and unreliable workplace connectivity

• September 12, 2024 12 Sep'24

  Data sharing for immigration raids ferments hostility to migrants

  Data sharing between public and private bodies for the purposes of carrying out immigration raids helps to prop up the UK’s hostile environment by instilling an atmosphere of fear and deterring migrants from accessing public services

• August 27, 2024 27 Aug'24

  AI drives strong Zoom second quarter

  Comms and collaboration service provider reveals robust first half of 2025 fiscal year, outperforming guidance across the board and with marked strength in large accounts

• August 20, 2024 20 Aug'24

  Zoom marks million milestone for webinar attendee capability

  Zoom announces that it can now support seven-figure audiences for online conferences in use cases including enterprise, entertainment and public sector

• August 15, 2024 15 Aug'24

  Cardiff schools turn PSTN switch-off into opportunity for improved agility

  Civic authorities responsible for education in Welsh capital look to take advantage of switch-off of UK’s analogue copper-based comms infrastructure to drive cloud-based digital transformation of schools’ communications systems

• August 06, 2024 06 Aug'24

  Zoom claims AI-first as it debuts Docs on Workplace

  Collaboration and conference technology and services provider launches first product from Workplace portfolio with generative artificial intelligence built in from the ground up to enable the next generation of team collaboration

• August 01, 2024 01 Aug'24

  Businesses fail to deliver consistently positive customer experience

  Research from a leading global business school’s publishing arm finds that even though 94% of business leaders think good customer experience is important for business success, just 38% believe they can deliver it

• August 01, 2024 01 Aug'24

  Altair, LG extend connected vehicle infotainment tech lifespans

  Collaboration between computational intelligence company and CE giant said to have seen complex fatigue analysis reduce development time for vehicle infotainment components by more than 20%

• July 29, 2024 29 Jul'24

  AI ‘changing everything’ about customer experience

  Study from customer experience technology provider reveals the profound effect AI is having in its industry, taking it beyond traditional, manual services to more advanced, technological-driven experiences

• July 23, 2024 23 Jul'24

  Innovations to power secure-by-design development

  Secure Code Warrior unveils technology designed to help CISOs and AppSec teams ensure their projects remain safe and free of coding errors and vulnerabilities – a big issue following the CrowdStrike incident

• July 18, 2024 18 Jul'24

  DBS rolls out GenAI assistant for customer service teams

  The CSO Assistant was built entirely in-house and uses a large language model tailored to local languages

• July 11, 2024 11 Jul'24

  Zoom unveils no-code workflow builder to boost workplace efficiency

  Comms and collaboration tech provider announces beta of workplace automation option that uses AI-powered features to streamline routine tasks, boosting efficiency and freeing up time for more meaningful work

• July 02, 2024 02 Jul'24

  Dassault Systèmes and Mistral AI team to accelerate edge AI generative economy

  Leading provider of engineering design systems and artificial intelligence firm form partnership combining industrial ecosystem and frontier AI to industries in a trusted environment, to deliver secure, scalable, AI-driven services

• June 27, 2024 27 Jun'24

  Hybrid workers call on employers to increase investment in connectivity

  Survey reveals lack of reliable mobile connectivity in the office is affecting seven in 10 hybrid workers, forcing a majority of employees to leave their office building simply to make a phone call

• June 19, 2024 19 Jun'24

  HPE Discover 2024: Deloitte develops Gen AI industrial digitisation use case

  Deloitte teams with enterprise networking firm on first use NVIDIA AI Computing by HPE product portfolio to help manufacturers build and operate secure-by-design manufacturing simulations

• June 06, 2024 06 Jun'24

  Zoom opens immersive Experience Centre in London

  Leading collaboration and communications technology firm looks to raise bar of international footprint and strengthen UK commitment with major investment

• June 06, 2024 06 Jun'24

  UK firms still struggling to enable hybrid work

  Survey reveals UK firms are still struggling to make hybrid work effective, with 62% of workplaces changing policy in the past four years and failure to adopt suitable digital tools leading employees to feel overwhelmed and frustrated

• June 05, 2024 05 Jun'24

  Collaboration suffers as businesses fail to adapt workplace technology

  Research reveals critical gaps in workplace tech affecting productivity and collaboration among workers in the UK, with businesses failing to adapt IT infrastructure to suit different personality types

• June 05, 2024 05 Jun'24

  Cisco Live: AI to fuel Cisco mission to connect and protect everything

  Networking giant plots future where harnessing the power of artificial intelligence and data will allow companies to connect and protect everything across a global network where data is the ultimate differentiator

• June 04, 2024 04 Jun'24

  Cisco gears up to cash in on AI innovation and investments

  Networking giant plots out artificial intelligence-powered future within networks to build digital resilience and offer secure visibility, observability and insight across digital footprints, with $1bn global AI investment fund

• June 03, 2024 03 Jun'24

  McLaren Formula 1 Team revs up network security with Cisco

  Legendary motor racing team expands global partnership with networking giant to accelerate network security for on-premise hardware and cloud-based software, including secure firewall and XDR

• May 21, 2024 21 May'24

  Enterprise sector shines in steady Q1 for Zoom

  Zoom’s latest financial results show continued growth beyond its roots, driven by a commitment to meet customer needs and enhance productivity

• May 16, 2024 16 May'24

  Vodafone Business Ireland and RingCentral team for hybrid work collaboration

  Business division of telco and cloud comms service provider add Ireland to territories for unified communications and collaboration solutions designed to allow businesses to embrace the evolving landscape of hybrid work

• May 15, 2024 15 May'24

  HP, Google bring Starline collaboration out of lab and into workplace

  Tech firms unveil collaboration technology project based on AI and 3D imaging, designed to make co-workers feel like they’re together from any distance

• May 14, 2024 14 May'24

  NHS trust dismisses governors who questioned allegations of email tampering

  Two NHS trust governors who raised questions in a dispute over allegations of email tampering concerning whistleblower Peter Duffy have been dismissed after an investigation that followed their suspension

• April 23, 2024 23 Apr'24

  Vodafone Business aims to help SMEs boost productivity and security

  Following research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security

• April 16, 2024 16 Apr'24

  Major UCaaS-related outages experienced by 97% of enterprises in 2023

  Survey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity

• April 11, 2024 11 Apr'24

  How GenAI use is evolving for Google Cloud customers

  With more than one million developers now using Google Cloud’s generative AI systems to power their tools, Google customers have gone beyond experimentation and are now building their own agents

• April 10, 2024 10 Apr'24

  Salesforce helps customers establish bug bounty programmes

  Salesforce has added new learning content to its Trailhead platform designed to help customers develop their own bug bounty programmes

• April 02, 2024 02 Apr'24

  Microsoft pushes Teams out of M365 and O365 bundle globally

  Microsoft claims Teams push out of bundle will simplify pricing, with enterprise IT buyers possibly better off

• March 27, 2024 27 Mar'24

  Avaya announces Zoom strategic partnership for collaboration

  Avaya selects Zoom’s recently launched AI-powered Workplace platform to integrate with its Communication and Collaboration Suite to help enterprises ‘reimagine’ teamwork

• March 27, 2024 27 Mar'24

  Cisco unveils enhanced collaboration tech for the hybrid workforce

  Multifunctional devices from Cisco aim to enhance collaboration in offices through optimised cameras and AI-powered collaboration features for hybrid teamwork

• March 26, 2024 26 Mar'24

  Zoom aims to reimagine teamwork with Workplace AI collaboration platform

  Comms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve productivity intelligence within familiar experience

• March 26, 2024 26 Mar'24

  RingCentral looks to ‘reimagine’ business phone system with real-time AI

  Cloud business communications provider adds artificial intelligence to provide immersive employee experience, with capabilities including real-time call notes, conversation intelligence, message translator and generative search

• March 25, 2024 25 Mar'24

  Vodafone Business aims to boost SME effectiveness with IT Hubs channel

  UK IT experts and entrepreneurs are invited to join local franchise opportunity as part of strategic drive from Vodafone to help smaller businesses better manage their IT solutions

• March 20, 2024 20 Mar'24

  Global UCaaS market set for over 130 million users by 2028

  Study from specialist comms research and consulting firm finds growth in UCaaS market continues apace, but price pressures are driving interest in value-added services