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Managing a service business in a down economy
...achieving service excellence. Brent Mayo, Customer Support Manager at Konica Minolta talks in detail about the drivers... service business serviceoptimization suite support manager customer support executive overview computer... http://www.computerweekly.com/Articles/2009/09/28/237839/managing-a-service-business-in-a-down-economy.htm
A guide to Fibre Channel over Ethernet
...standard over Ethernet? One of the biggest drivers is consolidation, explains Stuart Bridger, Emea service and support manager for storage and SAN systems at value-added distributor Avnet Technology Solutions. "The objective is to converge... http://www.computerweekly.com/Articles/2009/10/15/238146/A-guide-to-Fibre-Channel-over-Ethernet.htm
Upgraded UC gives University higher grade of comms
...data connections by 20% and to move to a converged network. Explaining the move, Mark Franklin, Voice and Data Support Manager, University of Sheffield , said, “While the old system had served us very well we recognised the need... http://www.computerweekly.com/Articles/2009/04/22/235737/upgraded-uc-gives-university-higher-grade-of-comms.htm
SaaS advances on all fronts
... Manchester Council is a GoToAssist user, and Vince Slatford, the council's management information systems support manager, says it has cut the cost of providing IT support to 170 schools and learning centres by 60%. The council's 15... http://www.computerweekly.com/Articles/2008/09/08/232227/saas-advances-on-all-fronts.htm
British Airways signs NIIT Technologies for application testing deal
...It follows a twelve-year relationship between the two companies. Mike Doyle, British Airways IT application support manager, said: "We are extremely pleased to continue our long-term partnership with NIIT Technologies. They have proven... http://www.computerweekly.com/Articles/2008/09/26/232458/british-airways-signs-niit-technologies-for-application-testing-deal.htm
Enterprise security: Can you square the circle?
...workers’ laptops, said Mike Smith, technical support manager at ADP, and is used in combination with Cisco Trust...name and password. Keith Hollins, infrastructure support manager at Durham, says, “It allows us to have secure communications... http://www.computerweekly.com/Articles/2006/09/19/218461/enterprise-security-can-you-square-the-circle.htm
Sainsbury's partners with LMG for analytical reporting system
...UK. Up to 40 million transactions will be recorded from the stores each day. Garth Ralston, development and support manager at LMG, said the software will provide Sainsbury's trading teams with the same system and reports as Sainsbury... http://www.computerweekly.com/Articles/2008/02/25/229529/sainsburys-partners-with-lmg-for-analytical-reporting.htm
Bernard Matthews selects Supportworks for IT helpdesk
...other business systems and deliver further service functions in-house in the future. Nick Frankland, technical support manager at Bernard Matthews, said, “Before we went live with Supportworks we only really logged work that we did on behalf... http://www.computerweekly.com/Articles/2007/06/13/224756/bernard-matthews-selects-supportworks-for-it-helpdesk.htm
Best-of-breed systems management
...and Principality Building Society, the tenth largest building society in the UK. Marc Jones, IT infrastructure support manager at Principality, said the business case for deploying Aegis was straightforward: to make the most efficient use... http://www.computerweekly.com/Articles/2008/10/20/232739/best-of-breed-systems-management.htm
A speedy lift-off in Oxfam
...restore, which is twice as fast as when the database was half its current size," said Jason Oldroyd, technical support manager at Oxfam. The charity uses PeopleSoft applications based on Microsoft SQL Server databases for logistics, finance... http://www.computerweekly.com/Articles/2006/11/20/219999/A-speedy-lift-off-in-Oxfam39s-quest-for-faster-data.htm
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All ResultsNews and blogs from the web - SUPPORT MANAGER

VoiteQ appoints support manager in Scotland as the they expand EPoS north of the border
VoiteQ Appoints Support Manager in Scotland as the company expands EPoS North of the Border ...Point of Sale (EPoS) solutions, has appointed Brian Robb as Support Manager at its new Scottish office. Robb will use his extensive experience... http://www.voiteq.com/news/documents/BrianRobbAppointment.pdf
BT Press Releases
Rich Web applications support a business case in the SOA adoption era
Kalahari appoints Andrew Crawford business support manager, Emea
Q&A: Why Application Performance Management, Why Now - CA
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Infrastructure Support Manager - New Delhi - Outstanding + bens
...centre logo Infrastructure Support Manager Package: Outstanding...Description Infrastructure Support Manager (Non Production) is required...The Role As Non Production Support Manager, you will provide leadership... http://www.finextra.com/fulljob.asp?id=3333
Developer Support Manager - salesforce.com
Application Support Manager, SQL Server, £55k, Oxfordshire - Oxfordshire - CWJobs/GB/1055 -
The Importance of Using Oracle's Configuration Support Manager
IBM Remote Support Manager: Overview - IBM System Storage
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