Results for the tag, communication manager.

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...without downtime, Hindocha said. The contact centres have various manufacturers' iPBXs running Avaya's Communication Manager 5, the latest version of its contact centre software The new system allows calls to be patched through to... http://www.computerweekly.com/Articles/2009/10/06/238012/centrica-picks-ip-for-call-centre-comms.htm
...communication is vital and they have even appointed a communication manager. We now need to deliver on that expectation...there are a number of pitfalls waiting for any communication manager out there. All we can do then is to ensure that... http://www.computerweekly.com/Articles/2008/10/23/232801/itsmf-uk-communication-in-the-real-world.htm
...Software Avaya updates Communication Manager and groups IP apps Avaya...telephony software, Avaya Communication Manager. The new application...the new version of Avaya Communication Manager as well as software for contact... http://www.computerweekly.com/Articles/2003/05/13/194520/avaya-updates-communication-manager-and-groups-ip-apps.htm
...because of a dropped call. Sabio, a specialist contact centre systems integrator, beat BT to supply the Avaya Communication Manager-based upgrade. Sabio will integrate TUI's existing Verint Impact 360 full-time call recording and quality... http://www.computerweekly.com/Articles/2008/09/26/232457/tui-goes-with-avaya-to-stop-dropped-calls.htm
...approaching unified communications from the desktop but from a business need." The key product for Avaya is its Communication Manager server-based call processing software. This year Avaya launched Intelligent Presence, software that collects... http://www.computerweekly.com/Articles/2008/07/08/231397/unified-communications-runs-into-business-processes.htm
...managing services at the utility. As part of the deal, Redstone Converged Solutions has rolled out Avaya Communication Manager at NIWS. The call processing software is designed to help provide NIWS’ 760,000 customers with a fast and... http://www.computerweekly.com/Articles/2006/09/19/218569/northern-ireland-water-makes-the-calls-flow.htm
...Avaya Interaction Center running on the Avaya Communication Manager multimedia contact centre and IP telephony platform. It also uses Witness Systems Impact 360 for Communication Manager - a workforce optimisation system. Innovations... http://www.computerweekly.com/Articles/2006/02/28/214437/leeds-council-set-to-unveil-cutting-edge-ip-contact.htm
...dealing with data traffic and the 520,000 phone calls it receives each year. The system is based on Avaya’s Communication Manager IP telephony platform and a data network from Extreme Networks. Sarah Woods, director of customer relations... http://www.computerweekly.com/Articles/2007/06/04/224516/albert-hall-cuts-comms-costs-with-converged-ip-network.htm
...and significantly improving the quality of public services offered.” The deployment is based on Avaya’s Communication Manager IP Telephony software and also includes the Meeting Exchange collaboration application to provide web conferencing... http://www.computerweekly.com/Articles/2007/10/18/227543/cambridge-aims-for-first-class-degree-of-unified-communications.htm
...can be exploited by an attacker to cause a denial of service. In his advisory, Litchfield said the Internet Communication Manager contains an error that can be exploited by requesting an overly long, specially crafted URL. The affected... http://www.computerweekly.com/Articles/2007/07/09/225425/activex-security-flaws-plague-sap-gui.htm

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