Results for the tag, centre service.

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...levels of dashboard reporting. The first wil offer a high-level view for business managers to check web and call-centre service levels. The second reports on major IT system components, to allow managers to determine if one banking service... http://www.computerweekly.com/Articles/2008/04/09/230209/ing-direct-to-deploy-management-dashboard-software.htm
Register | Login Telephonetics cooks up better call centre service for Kenwood/DeLonghi by Antony Savvas Tuesday 12 June 2007 12:00 Kenwood/DeLonghiis aiming to improve customer... http://www.computerweekly.com/Articles/2007/06/12/224733/Telephonetics-cooks-up-better-call-centre-service-for-KenwoodDeLonghi.htm
...growing demand for offshore business process outsourcing (BPO) resources. The shortage has caught offshore call centre service providers by surprise, particularly in India, said Gartner. The Indian government estimates that the need for... http://www.computerweekly.com/Articles/2005/09/13/211763/shortages-could-affect-indian-offshoring-take-up.htm
...with its emergency workers in the field. Verizon Business is providing the Red Cross with an advanced Contact Centre Service solution, including hosted automatic call distribution (ACD) services, to help the Red Cross improve its emergency... http://www.computerweekly.com/Articles/2006/08/31/218194/voip-outsourcing-save-money-while-gaining-flexibility.htm
...management. Leeds deploys improved call centre customer feedback platform >> Telephonetics cooks up better call centre service for Kenwood/DeLonghi >> Comment on this article: computer.weekly@rbi.co.uk GVL6-20091006.1 http://www.computerweekly.com/Articles/2007/07/09/225418/hotel-chain-ups-guest-satisfaction-and-revenue-with-call-monitoring.htm
...the news Managed IP Web Center Verizon Business added internet protocol (IP) capabilities to its Verizon Web Centre service, a move the company claims will open up communications with customers using both traditional and IP telephony. According... http://www.computerweekly.com/Articles/2006/08/22/217910/briefs-voicecon-in-the-news.htm
...service firm Homeserve GB is to install software from Corizon as part of a £750,000 project to improve its call centre service. Homeserve GB provides insurance-paid home emergency call-out services and repairs. It employs more than... http://www.computerweekly.com/Articles/2006/10/30/219530/homeserves-new-call-centre-assimilates-legacy-system.htm
...Systems has acquired Ineto Services, a hosted contact centre service, which it will integrate with its CRM OnDemand service...Ineto to its acquisition of Scopus, another contact centre service. in the mid 1990s. "When we bought Scopus six... http://www.computerweekly.com/Articles/2004/01/21/199708/siebel-buys-ineto-and-boosts-crm-offering.htm
Ebookers, the online travel agency, has signed a five-year outsourcing agreement with BT to deliver a range of managed services... http://www.computerweekly.com/Articles/2004/06/29/203441/BT-managed-service-deal-to-save-Ebookers-1631.6m.htm
...Net.Works branded parts of the network. The deal will also expand Interoute’s data security, hosting and data centre service offering to enterprises. James Kinsella, Interoute executive chairman, said, “Not only does this acquisition... http://www.computerweekly.com/Articles/2005/09/05/211637/Interoute-to-acquire-Via-Net.Works.htm

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