UK bank Lloyds TSB says its contact centre in Mumbai will no longer handle customer calls from the UK because interactive voice recognition (IVR) technology introduced last year has reduced the number of calls sent through to staff.
http://www.finextra.com/fullstory.asp?id=16592
...oil-company, also based in Norway, installed a Duplo System 2000 bookletmaking solution at its in-house print centreearlier this year. Investment in the solution was prompted by the need to merge colour and mono documents from a new DocuColor...
http://www.adcommunications.co.uk/cpressr2.aspx?prid=3884