Results for the tag, call logging.

Find the latest news and information on call logging from ComputerWeekly.com and the web.

All ResultsResults from Computer Weekly - CALL LOGGING

Why small is still beautiful for councils

News
| www.computerweekly.com
| 14/03/2006

...net saving of £46m over 10 years after investing £10.8m to integrate MySAP R/3 Enterprise with telephony and call logging systems at a new purpose-built shared services centre. Greater Manchester Fire and Rescue Service's head of... http://www.computerweekly.com/Articles/2006/03/14/214724/Whysmallisstillbeautifulforcouncils.htm

Surrey targets £46m savings from integrated SAP call centre project

News
| www.computerweekly.com
| 01/02/2006

...46m over 10 years. The council, working with IBM, has integrated MySAP R/3 Enterprise with telephony and call logging systems at a new purpose-built shared services centre. The project, which began in late 2003, will be completed... http://www.computerweekly.com/Articles/2006/02/01/213971/surrey-targets-46m-savings-from-integrated-sap-call-centre.htm

How retailers can cut IT costs and improve end-user support

Opinion
| www.computerweekly.com
| 16/06/2009

...support environment, which includes office space, call logging systems, reporting software and telephony. No...from the outsourcer's investment in sophisticated call logging and reporting software as well as state-of-the... http://www.computerweekly.com/Articles/2009/06/16/236459/how-retailers-can-cut-it-costs-and-improve-end-user.htm

CRM SaaS vendors moving to mobile

News analysis
| www.computerweekly.com
| 31/07/2006

...users just want accounts and contacts, they want to get into extra databases. If you just want account management and call logging, that's where Salesforce and Entellium have the advantage." Yankee Group recommends that companies considering... http://www.computerweekly.com/Articles/2006/07/31/217311/crm-saas-vendors-moving-to-mobile.htm

Next move: Should I take Cerco or Comptia study route?

Expert-Panel
| www.computerweekly.com
| 04/03/2007

...be of great value. It might be more prudent to gain some hands-on experience quickly. Securing an entry-level call-logging position in an established IT team and then aiming for internal progression and promotion is a good route. Be... http://www.computerweekly.com/Articles/2007/03/04/222243/next-move-should-i-take-cerco-or-comptia-study-route.htm

Case study: VoIP revolutionises Bury Metropolitan Council communications

Case-Study
| www.computerweekly.com
| 02/06/2006

...unified messaging solution, Avaya Modular Messaging, was installed, and also Avaya IP Softphones. Additionally, the call logging element of the solution came from a company suggested by Avaya in its tender, Proteus. It was then just a case... http://www.computerweekly.com/Articles/2006/06/02/216234/case-study-voip-revolutionises-bury-metropolitan-council.htm

Next move: Where can I get practical experience?

News
| www.computerweekly.com
| 10/01/2005

...progress your application, and your degree will no doubt be used later on. While you carry out searches, look for "call logging" or first-line support roles. This is one entry-level position for graduates. The first step is always the... http://www.computerweekly.com/Articles/2005/01/10/207707/next-move-where-can-i-get-practical-experience.htm

Alcatel launches OmniTouch suite

News
| www.computerweekly.com
| 24/02/2004

...phone when on the go, complete with full telephony features such as conference calling, unified directory access and call logging. My Assistant, a web and VXML-based call routing and permissions application that defines when, where and by... http://www.computerweekly.com/Articles/2004/02/24/200485/alcatel-launches-omnitouch-suite.htm

Skills shortages: learning to get rid of the vicious circle

In-Depth
| www.computerweekly.com
| 16/11/2000

...the differing areas, such as CTI, IVR (interactive voice recognition), ACD (automated call distribution) and call logging and management will become sought-after. It seems that those with a background in data are more able to embrace the... http://www.computerweekly.com/Articles/2000/11/16/175575/skills-shortages-learning-to-get-rid-of-the-vicious.htm

TMA dismisses 'data cleaning day'

News
| www.computerweekly.com
| 27/04/2000

...cleaning day would prompt outstanding changes companies still need to make to their databases, ISDN equipment, and call logging systems, to cope with the new numbers which came into effect on 22 April. In the run-up to 22 April, it was... http://www.computerweekly.com/Articles/2000/04/27/176407/tma-dismisses-data-cleaning-day.htm

All Other Computer Weekly Results

All ResultsNews and blogs from the web - CALL LOGGING

Habitat Beats its Service Level Agreements with Numara FootPrints

pressrelease
| www.itbhandheld.com

...starter process: creating an account, building their PC, and creating their SAP and Windows accounts. The ease of call-logging by the Help Desk also means the team is more likely to continue to log the calls efficiently and effectively. Another... http://www.itbhandheld.com/pr/31278

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