The airline business has faced a difficult couple of years.
First, rising fuel prices have reduced profits, and then the
financial crisis hit revenues as passengers opted not to fly.
For British Airways, Britain’s flagship airline, matters were
made worse by the troubled opening of Heathrow’s Terminal 5 in
2008.
Technology has to shoulder at least part of the blame for the
difficulties at T5, but it could also offer airlines one way to
navigate through the downturn.
Computer Weekly spoke to Paul Coby, BA’s CIO, and chairman of
the aviation industry vendor SITA, to see how the airline has put
T5 behind it, and how IT might help airlines’ position themselves
for recovery.
