Glynis Morris, Contact Centre Manager,
Gloucestershire County Council talks about coping with the July
floods.
In July Gloucestershire County Council suffered
what nearly became the biggest peace-time evacuation in Britain.
Glynis Morris, Contact Centre Manager, Gloucestershire County
Council, was working when the floods began. In this interview
Glynis Morris talks about how the council’s contact centre was
affected by the floods, the volume of calls it had to take and how
the council coped.
