The airline business has faced a difficult couple of years. First, rising fuel prices have reduced profits, and then the financial crisis hit revenues as passengers opted not to fly.
For British Airways, Britain’s flagship airline, matters were made worse by the troubled opening of Heathrow’s Terminal 5 in 2008.
Technology has to shoulder at least part of the blame for the difficulties at T5, but it could also offer airlines one way to navigate through the downturn.
Computer Weekly spoke to Paul Coby, BA’s CIO, and chairman of the aviation industry vendor SITA, to see how the airline has put T5 behind it, and how IT might help airlines’ position themselves for recovery.