CIOs often have to deal with a lot of ambiguity in change management. Business users may know the end result they desire, but not the technical route required to get there. IT leaders have to be able to translate technical requirements to business peers without adding extra complexity to the communication – as do technology teams, where IT professionals may struggle to convey future strategy. Gala Leisure CIO Nick Mayes talks about how to get communication straight in change processes.
Mayes joined the management buyout of Gala Bingo in 2016 as CIO and member of the executive management team, following an initial engagement as consultant to shape the three-year strategy. He has extensive experience in IT strategy and business transformation across leisure, travel and gaming sectors, holding roles including programme director of a large-scale international business transformation for TUI, and IT director of Luminar, an owner-operator of 350 nightclubs. Mayes served in the Royal Air Force in the UK and overseas and was operationally involved with the project to digitise the UK Air Defence Environment.