CW500: Warren Buckley of BT Retail on BTCare

IT leaders need suitable strategies and governance to exploit social media technology to improve productivity and collaboration, to set the boundaries between flexibility and corporate data security, and also to measure results.

In this CW500 video, Warren Buckley, managing director, customer service, BT Retail, talks to Computer Weekly editor in chief Bryan Glick about BTCare, the telco's social media-based technical support service.

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