Kim Stevenson is CIO of Intel Corporation, where she leads a team of over 6,000 IT professionals worldwide and is responsible for the corporation-wide use of IT.
Intel has defined modern computing. In 1975, co-founder Gordon Moore predicted that computing power would double every 24 months, which has enabled technology to develop to where an iPad has the equivalent processing power of a Cray supercomputer from the 1990s. The IT department at Intel is itself a user of the technology the company’s engineers develop.
Stevenson says: “If you aspire to be an IT professional, Intel is the best place to be. Most of Intel are creators of technology. The IT department applies this technology.” This means IT at Intel gets involved in developing usage scenarios and deploys the technology from the labs into the enterprise systems that runs the Intel business. She says the IT team has a good symbiotic relationship with the rest of the business.
“We exploit technology to the fullest,” she adds. “Most of the company has tremendous respect for us because it is their product that come to life in corporate IT. They see it in use.”
A couple things have changed in the business intelligence (BI) landscape, according to Stevenson, which changes the way people use analytics. “The Hadoop distribution means processing time has gone way down, so analytics workloads that used to take four hours now take seven minutes.” Stevenson says this means that, rather than getting a rear view mirror of what has happened in the business previously, “You now have real time data. You can predict what is happening.”
She says one of the major benefits of how BI is run today is the ability for analytics systems to marry company data with external sources to create new insights. “All of this is affordable. Processing time is really fast. The cost of computing has come down and the cost of storage has come down.”
Intel has had a BYOD programme for three years. Stevenson says 75% of employees have their own devices. “They love choice and pick devices for the work they want to accomplish.” She says employees select devices so that they can become more productive. “The days of one device per employee are over,” she says. The world has changed, so IT needs to reconsider device management not from an IT productivity perspective, but from the perspective of enabling business productivity.
She adds: “It is totally reasonable for an employee to have seven devices. We have calculated BYOD provides 57 minutes per employee per day of extra productivity.” Intel has over 157,000 employees so the sums quickly add up, she says.
IT must also adapt to other pressures relating to consumerisation of technology. Stevenson says: “Business units have defined objectives and they have a choice. They used to come to IT to automate a process, but now they phone and use a credit card to buy services from various IT service provider.” As an IT head she recognises that a hosting provider or an IT service provider can get the work done pretty quick. In her words, “IT needs velocity,” which equates to speed and direction.
She says: “We must figure out how to take the consumer experience and bring it to the enterprise in a secure fashion so you can enable the business to operate at the velocity it needs to win against the competition.”